Service Manual for CARESTREAM DRX Plus

and DRX Core Detectors

Important
• Qualified service personnel must perform these procedures.
• See the Carestream Service Portal for possible updates before you begin.
• When doing the procedures in this document, you must use safe work practices and wear the correct personal
protective equipment (for example, safety eyewear) according to your company’s standard operating procedures.
• When servicing this equipment, be sure to read and follow the Manufacturer’s Safety Data Sheets for any chemical,
cleaner, solvent, paint, lubricant, adhesive, or replacement battery to understand proper use and disposal
precautions.

Confidential
Publication No. 6K8894
2017-08-01
Supersedes:
2016-12-15
All rights reserved. No part of this manual may be reproduced or copied in any form by
any means—graphic, electronic, or mechanical, including photocopying, typing, or
information retrieval systems—without written permission.
Contents

1 Safety

2 Replacements
Remove the Bumper...................................................................................................................... 2-1
Install the Bumper ......................................................................................................................... 2-2
Remove the Access Cover Seal Assembly and/or Backup Battery ............................................... 2-3
Install the Access Cover Seal Assembly and/or Backup Battery .................................................. 2-4
Remove the Battery Latch Assembly ............................................................................................ 2-6
Install the Battery latch Assembly ................................................................................................ 2-7
Remove the Battery Contacts ....................................................................................................... 2-8
Install the Battery Contact .......................................................................................................... 2-10

3 Diagnostics
LED Display Matrix......................................................................................................................... 3-1
Reset Button .................................................................................................................................. 3-5
DRX Diagnostic Tool...................................................................................................................... 3-6

Publication History

6K8894 | 2017-08-01 i
1 Safety
Safety
This information defines the safety and information icons used in this publication.

Radiation
This icon is used for conditions that could cause personal injury from radiation.

Caution
This icon is used for conditions that could cause injury to a person, or damage to the equipment
or software data.

ESD
Possible damage from electrostatic discharge
This icon is used for conditions that could cause damage to the equipment.
Electrostatic discharge (ESD) is a primary source of:
• Equipment failure
• Equipment repairs
Electrical components in this equipment can be damaged by a low level electrical discharge
imperceptible to a human being.
Preventive Measures
• Check for an ESD warning label before doing any procedure with ESD-sensitive components.
All sensitive components have graphic labels that frequently include instructions. Use all label
instructions.
• Wear a grounding strap when you touch ESD-sensitive components. Check that the clip
remains fastened to a ground that has a clean surface with no paint.
• Repair components in an ESD-protection area or use a portable grounding mat.
• When moving ESD-sensitive components from area to area, insert and transport the
components in the special material made for the transport of these components.

Important
This icon is used for important information.

Note
This icon is used for additional information.

6K8894 | 2017-08-01 1–1

Safety

See the Safety and Regulatory Information for additional safety information.

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2 Replacements

Remove the Bumper

Prerequisites:
None.

1. Place the detector on a flat surface with the tube side (1) facing up.
2. Locate the 4 corner bumpers (2)
3. Peel back the trim label (3).
Save the trim label for re-use, unless damaged.
4. Use fine-tip needle nose pliers to remove the 2 pins (4) holding the bumper (5).
Pull the pins straight up to remove.
5. Remove the bumper.

2 4

1 5
H224_6512_C1

6K8894 | 2017-08-01 2–1

Replacements

Install the Bumper

1. Install the bumper (5) with the lip end (6) near the tube side of the detector (1).
2. While holding the bumper tightly against the detector housing, use a T-hex drive to
push the 2 pins (4) one at time and straight down into a fully seated position.
When the pin is fully seated it will be flush or below the housing top surface.
3. Install the trim label (3).
If the trim label was damaged when it was removed install a new trim label.

2 4 6
3

1 5
H224_6512_C2

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 Replacements

Remove the Access Cover Seal Assembly and/or

Backup Battery
Prerequisites:
None.

ESD
Possible damage from electrostatic discharge
Remember to wear a grounded ESD wrist strap.

1. Remove the main battery.

2. From the area for the backup battery, remove the label (1).
3. Using a T5 TORX driver, remove 12 screws (2) and access cover (3).
4. Remove the seal assembly (4) and discard.
Clean all adhesive from housing—do not use cleaners or solvents.
5. For Backup Battery replacement only. Disconnect the Battery wire (5) from circuit
board.
6. For Backup Battery replacement only. Remove and discard the back up battery (6).
Dispose of used batteries according to the manufacturer’s instructions. At the end of
its useful life, properly dispose of the battery following all local regulations.

3
2

H224_6510_C1

6K8894 | 2017-08-01 2–3

Replacements

Install the Access Cover Seal Assembly and/or Backup

Battery
Prerequisites:
None.

ESD
Possible damage from electrostatic discharge
Remember to wear a grounded ESD wrist strap.

3
2

H224_6510_C1

1. For Backup Battery replacement only. Connect the backup battery wire (5) to the
circuit board.
2. For Backup Battery replacement only. Install the backup battery (6).

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 Replacements

Important
Install the Kapton tape to the detector if not currently installed.
3. Remove the release paper from the Kapton tape.
4. Place the Kapton tape across the three bosses to prevent the wires from moving up
on top of the bosses (see photo).

5. Remove the release paper from the foam pad on the bottom side of the seal
assembly.
6. Install:
a. New seal assembly (4)—One corner of the seal assembly is notched for proper
orientation.
b. Access cover (3).
c. 12 screws (2)—use a T5 TORX driver.
Torque the screws to 40 in oz.
d. Label (1).

6K8894 | 2017-08-01 2–5

Replacements

Remove the Battery Latch Assembly

Prerequisites:
None.

1. Remove the main battery from the detector (1).

2. Remove:
a. 2 Screws (2)—use a T6 TORX driver
b. Battery latch assembly (3)

3 2

H224_6513_C1

2–6 6K8894 | 2017-08-01

 Replacements

Install the Battery latch Assembly

Prerequisites:
None.

1. Install:
a. Battery latch assembly (3)
b. 2 Screws (2)—use a T6 TORX driver.
Tighten the screws to 40 oz-in.
2. Install the battery into the detector.

3 2

H224_6513_C1

6K8894 | 2017-08-01 2–7

Replacements

Remove the Battery Contacts

Prerequisites:
None.

1. Remove the main battery from the detector.

ESD
Possible damage from electrostatic discharge
Remember to wear a grounded ESD wrist strap.
2. Remove:
a. 4 screws (1)—using a T6 TORX driver.
b. Plate (2)
2 1

H224_6505_C1

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 Replacements

Important
The battery contact is not symmetrical. Observe the orientation of the battery contact before
removing.
3. Remove:
a. 2 screws (1)—use a T6 TORX driver or 1.5 mm ALLEN wrench
b. Battery contact assembly (2)—carefully observe the orientation of the battery
contact before removing
1

H224_6506_C1

4. Clean all the black RTV from around the housing for the battery contact.
Do not use cleaners or solvents.

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Replacements

Install the Battery Contact

Prerequisites:
None.

ESD
Possible damage from electrostatic discharge
Remember to wear a grounded ESD wrist strap.

1. Carefully clean the surfaces (2) on the detector that mate with the battery contact.
Do not use cleaners or solvents.
2. Apply a continuous bead of RTV (3) approximately 1.00 mm (0.03 in.) in diameter to
the front edge (3) of the housing and to the left and right edge (1) of the battery
contacts.
Make sure that the RTV does not get on the plated contacts of the circuit board.
1

2 3

H224_6507_C1

Note
You must install the new battery contact in the same orientation as the old one was installed.
3. Install:
a. Battery Contact (2)
b. 2 screws (1)—use a T6 TORX driver and tighten to 40 oz-in.
4. Apply black RTV to the cracks on the left, right, and top edges of the new battery
contact.
5. Apply a continuous bead of RTV (3) approximately 1 mm (0.03 in.) in diameter in a
closed loop that flows along the front edge of the battery contacts, then crosses over

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 Replacements

the caulked top cracks, and follows the overlap area in the housing for the battery
retainer plate.
1 2 3

H224_6508_C1

6. Install:
a. Plate (2)
b. 4 Screws (1)
7. Use foam-tipped swabs to clean up any squeezed-out RTV.
Do not use cleaners or solvents.
With practice, it is possible to do this operation with no squeeze-out and no clean up.
1
2

H224_6509 C1

6K8894 | 2017-08-01 2–11

Replacements

8. Install the main battery into the detector.

Postrequisites:
None.

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3 Diagnostics

LED Display Matrix

The drawing above locates the Reset button (1), and the LEDs that indicate Error (2),
Communication (3), and Power (4).

LED Indicator Condition Meaning

Off No power, or the detector is asleep, or detector is connected to the

host. You can make an exposure if the Power LED is green or yellow.

Blinking The detector is booting.

Blinking Wireless associating and authenticating to network.

Blinking Shock is recorded and calibration has failed.

On Shock is recorded and calibration is recommended.

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Diagnostics

Communication LED on detector

The yellow communications LED is an indicator of AP mode for detectors using firmware version 80 or
higher.

LED Indicator Condition Meaning

AP Mode Client
Mode

Off No power, or the detector is asleep. You may make an expo-

sure if the Power LED is green or yellow.

Blinking The detector is booting.

Blinking Wireless associating and authenticating.

On Authenticated on wireless network or Ethernet on tether.

On The detector is connected but the console is not ready to

expose.

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 Diagnostics

LED Indicator Condition Meaning

Off No power, or the detector is asleep.

Blinking The detector is booting.

On The detector is Ready, and the battery is good.

On The detector is Ready, and the battery is low. Limited

exposures are remaining.

On The power is on, and the battery is below imaging

level.

Key

Green

Magenta

Yellow

Blue

Orange

6K8894 | 2017-08-01 3–3

Diagnostics

LED Status Indicators

Status Error Communications Power Comments

AP Client
mode mode

Boot up

Wireless associating and

authenticating to network

Authenticated on wire-
Normal boot up and
less network or Ethernet
connecting sequence
on tether

Connected but console

not ready

Connected to console and

ready

Firmware update

Critical fault Call Service

Note: Blinking represented by double circle, such as .

3–4 6K8894 | 2017-08-01

 Diagnostics

Reset Button
The Reset button is located on the side of the detector. It is intended for a quick restart
of the detector software, similar to the action of removing and reinserting a battery.

Note
When the reset button is pressed the LEDs will brighten as an immediate feedback response.
Pressing and holding the Reset button for more than 5 seconds disrupts the detector and causes
an immediate hard shutdown. A hard shutdown should only be used when directed by a Service
provider or as a part of troubleshooting a serious condition.
Pressing and releasing the reset button 3 times in 3 seconds is only used in the most serious
conditions. It is intended for Service use only.
Pressing and releasing the reset button 4 times in 3 seconds is only used for detector AP mode.

Reset Button Action

Press once Detector software restart

Press and hold ≥ 5 sec Hard shutdown and reboot

Press and release 3 times in 3 seconds Resets the detector to private default settings.
(For service use only) • IP Address: 10.0.1.150
• SSID: CSH_DRX_FACTORY
• Passphrase: sundance2009

Press and release 4 times in 3 seconds Places the detector in AP mode and sets/restores the
detector's public default settings:
• IP Address: 192.168.1.150
• SSID: Carestream-serial # of detector
• Passphrase: sundance2009
The country code and channel are not changed

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Diagnostics

DRX Diagnostic Tool

Important

• The diagnostic tool can only be used with the DRX Plus and DRX Core detectors. It cannot be
used on previous detectors such as DRX-1, DRX-1C, DRX 2530C or TDR 3543.
• The detector must be powered on and connected to the console in either wireless or tether
mode.
1. From the DR console or Image Suite Application, exit to desktop to shut down the
Directview or Image Suite software.
2. For Image Suite only, it is necessary to ensure that the Detector Integration
Package (DIP) is not running on the system.

Important
When you are done using the tool, it is necessary to restart the DIP services.
a. Click the Windows Start button.
b. Select Task Manager.
c. Click the Services tab.
d. Select Detector Integration Manager from the list of running services.
e. Right-click and select Stop from the drop-down menu.
f. Close the Task Manager dialog by clicking the X.

3. Launch the diagnostic tool.

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 Diagnostics

DirectView Image Suite

For systems with V5.7 software, if avail- Step

able, click the shortcut icon in the desk-
top or, click C:\Program Files > 1.) Click C:\Program Files > Image
Kodak > CaptureConsole > bin > Suite > PrimaryWS > DIP > bin
DRXDiagnosticTool.exe For systems
with V5.6, V5.5 or V5.3, the diagnostic 2.) Right-click on the application and select
tool must be loaded manually. Run as administrator.

4. To connect the application to the detector type the following into the screen.
a. Serial number
b. IP Address—If the IP Address is unknown, leave the field blank.
5. Click Connect.
The application will search for the IP Address if it was not entered in the previous
step.

6. Navigate through the following tabs on the screen to capture the desired
information.
Tab Description

Provides basic information about the detector, such as serial num-

Summary
ber, firmware version, private IP address, and list of current faults.

Provides more information about the detector, such as the MAC

Additional Detail address or image count. Provides the capability to reboot the
detector or get detector logs for diagnostics or troubleshooting.

Provides the detector IP Address, SSID, and Passphrase and the

Private Network
capability to change the settings or reset to factory defaults.

Enterprise Network Provides the settings for the hospital network.

View shocks for the detector. The same information is available in

Shocks
the DirectView software.

View battery information for the detector. You can click Main
Battery Battery or Backup Battery to view information specific to that
component.

Clear orphan images from the detector. Note that this just deletes
Orphan Images
the images – they will not be saved anywhere.

6K8894 | 2017-08-01 3–7

Diagnostics

Tab Description

Provides the detector calibration history, which is useful for diag-

Calibrations
nostics and troubleshooting.

Used to test network speed by pinging the detector a specified

Diagnostics
number of times. You can export the results to a file for analysis.

7. For additional diagnostics, select Tools > DRX Remote Command.

Note
For Image Suite software, the DRX Remote Command tool can also be launched separately as
an application from the bin folder (same location as DRX Diagnostic Tool).
8. Type the detector IP Address.

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 Diagnostics

9. Select the desired toggle button for information regarding the private network and
Enterprise Wireless performance.

Note
Set Network Mode and the buttons below it are only for Enterprise Wireless configurations.
10. Click Disconnect when you are done using the tool.

Important
For Image Suite, after you are done using the tool, it is necessary to restart the DIP services.
Navigate to the same location in Task Manager, right-click on Detector Integration Manager,
and Start the service.

6K8894 | 2017-08-01 3–9

Diagnostics

3–10 6K8894 | 2017-08-01

 Publication History

Version Date Changes

A 2015-07-01 First release

B 2016-04-28 • Added the DRX Core detector to the title page

and the DRX Diagnostic Tool section.
• Removed reference to the DRX Plus detector
from the LED Display Matrix section.

C 2016-09-06 Added information for Image Suite software to the

DRX Diagnostic Tool section.

D 2017-08-01 • Updated Backup Removal and Battery Install

sections
• Updated LED tables

6K8894 | 2017-08-01 I
Carestream Health
150 Verona Street
Rochester, NY 14608
USA
© Carestream Health, Inc., 2017
Created in the United States
CARESTREAM is a trademark of Carestream Health.
Pub. No. 6K8894
Rev. D