Version 1.0.

2
Aug. 2020

Flyingvoice Network Technology Co., Ltd. I/V

Copyright
Copyright © 2020 Flyingvoice Network Technology CO., LTD.

Copyright © 2020 Flyingvoice Network Technology CO., LTD. All rights reserved. No parts of
this publication may be reproduced or transmitted in any form or by any means, electronic
or mechanical, photocopying, recording, or otherwise, for any purpose, without the express
written permission of Flyingvoice Network Technology CO., LTD. Under the law, reproducing
includes translating into another language or format.

When this publication is made available on media, Flyingvoice Network Technology CO., LTD.
gives its consent to downloading and printing copies of the content provided in this file only
for private use but not for redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Flyingvoice Network Technology CO., LTD. will
not be liable for any damages arising from use of an illegally modified or altered publication.

Trademark
Flyingvoice®, the logo and the name and marks is trademark of Flyingvoice Network
Technology CO., LTD, which are registered legally in China, the United States, EU (European
Union) and other countries.

All other trademarks belong to their respective owners. Without Flyingvoice’s express written
permission, recipient shall not reproduce or transmit any portion hereof in any form or by
any means, with any purpose other than personal use.

Warranty
1. Warranty

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

2. Disclaimer

FLYINGVOICE NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND

WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
FLYINGVOICE Network Technology CO., LTD. shall not be liable for errors contained herein
nor for incidental or consequential damages in connection with the furnishing, performance,
or use of this guide.

3. Limitation of Liability

Flyingvoice and/or its respective suppliers are not responsible for the suitability of the
information contained in this document for any reason. The information is provided “as is”,
and Flyingvoice does not provide any warranty and is subject to change without notice. All
risks other than risks caused by use of the information are borne by the recipient. In no event,
even if Flyingvoice has been suggested the occurrence of damages that are direct,
consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of

Flyingvoice Network Technology Co., Ltd. II/V

business profit, business interruption or loss of business information), shall not be liable for
these damages.

End User License Agreement

This End User License Agreement ("EULA") is a legal agreement between you and Flyingvoice.
By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the
terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you
represent and warrant that you have the right, authority and capacity to enter into this
agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA
for this product is available on the Flyingvoice Support page for the product.

Patent Information
China, the United States, EU (European Union) and other countries are protecting one or
more patents of accompanying products and/or patents being applied by Flyingvoice.

Technical Support
Visit www.flyingvoice.com for product documents and FAQ, or contact Flyingvoice by email
at [email protected]. We’ll offer the help you need.

Declaration of Conformity
Part 15 FCC Rules

This device complies with Part 15 of the FCC Rules. Operation is subject to the following
three conditions:

• This device may not cause harmful interference

• This device must accept any interference received, including interference that may cause
undesired operation.

• The distance between user and products should be no less than 20cm

Note: This equipment has been tested and found to comply with the limits of a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy, and if not installed and used in accordance
with the instructions, may cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

-- Reorient or relocate the receiving antenna.

-- Increase the separation between the equipment and receiver.

-- Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.

-- Consult the dealer or an experienced radio/TV technician for help.

Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s
authority to operate this equipment.

Flyingvoice Network Technology Co., Ltd. III/V

Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

CE

Manufacturer: Flyingvoice Network Technology Co., Ltd.

Address: Room 207~209, 2/F, Bldg B52#, Zhongchuang Industrial park, Liuxian Avenue,
Taoyuan Street, Nanshan District, Shenzhen

Hereby, Flyingvoice Network Technology Co., Ltd. declares that this device is in compliance
with the essential requirements and other relevant provisions of Directive 2014/53/EU

A copy of the declaration of conformity can be obtained with this user manual; this product
is not restricted in the EU.

The wireless operation frequency

WIFI: 2412MHz-2472MHz, Max EIRP Power 19.36dBm

Safety Warning and Attentions

If use adapter, adapter must be comply 2014/30/EU Directive

Adapter Caution: Adapter shall be installed near the equipment and shall be easily
accessible.

Do not store or use your product in temperatures higher than 50ºC

RF Exposure Statement

The distance between user and products should be no less than 20cm

Flyingvoice Network Technology Co., Ltd. IV/V

 GNU GPL INFORMATION
Flyingvoice phone firmware contains third-party software under the GNU General Public
License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to
the GPL for the exact terms and conditions of the license.

The original GPL license, source code of components licensed under GPL and used in
Flyingvoice products can be downloaded online:

https://www.flyingvoice.com/soft_GPL.aspx

Risk Warning Statement

This risk warning statement contains a summary of external network servers that FVUI will
access under its factory settings in order to obtain necessary service support. If you want to
prohibit these accesses based on security considerations, you can disable them through the
WEB management page.

Number Server Domain Name Description Factory Setting

https://prv3.flyingvoice.net:442 Flyingvoice Provision web management
1 Enable
configuration server
prv3.flyingvoice.net:3450 Flyingvoice Provision web management stun
2 Enable
server
https://prv4.flyingvoice.net Flyingvoice Provision web management
3 Enable
backup server
log3.flyingvoice.net:9005 Flyingvoice Provision web management log
4 Disable
server
5 http://acs3.flyingvoice.net:8080 Flyingvoice TR069 web management server Disable
6 acs3.flyingvoice.net:3478 Flyingvoice TR069 web management server Disable
7 pool.ntp.org/cn.pool.ntp.org NTP server Enable

Flyingvoice Network Technology Co., Ltd. V/V

 Table of Contents

Table of Contents
About This Guide..............................................................................................................................6

Getting Started with Your Phone................................................................................................... 7

Hardware Overview................................................................................................................. 7

FIP10/FIP10P Hardware.................................................................................................7

Power LED Indicator........................................................................................................9

Line Key LED.................................................................................................................... 9

Screen and Icons..................................................................................................................... 9

Idle Screen...................................................................................................................... 10

Calls Screen....................................................................................................................10

Icons in the Status Bar.................................................................................................. 11

Line Key Icons................................................................................................................ 11

Other Icons......................................................................................................................11

Entering Characters...............................................................................................................12

Call Features...................................................................................................................................13

Placing Calls........................................................................................................................... 13

Placing a Call from the Dialer...................................................................................... 13

Placing Multiple Calls.................................................................................................... 14

Redialing a Number.......................................................................................................14

Placing a Call from the Call History............................................................................ 14

Placing a Call from the Directory.................................................................................14

Answering Calls......................................................................................................................14

Answering a Call............................................................................................................ 15

Answering a Call When in a Call.................................................................................15

Answering a Call Automatically................................................................................... 15

Switching Among the Handset, Speakerphone and Headset Modes...........................16

Disabling Call Waiting........................................................................................................... 16

Silencing or Rejecting Incoming Calls................................................................................16

Rejecting Calls with Do Not Disturb (DND)............................................................... 16

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 Table of Contents

Ending Calls............................................................................................................................17

Muting/Unmuting Audio.........................................................................................................17

Holding and Resuming Calls................................................................................................17

Holding a Call................................................................................................................. 17

Resuming a Held Call................................................................................................... 18

Redirecting Incoming Calls.................................................................................................. 18

Forwarding All Incoming Calls to a Contact.............................................................. 18

Forwarding All Incoming Calls on All Lines............................................................... 18

Deactivating Call Forward............................................................................................ 19

Diverting Calls to a Contact......................................................................................... 19

Transferring Calls...................................................................................................................19

Performing a Blind Transfer......................................................................................... 19

Performing Transfer with a Transfer Key................................................................... 20

Conference Calls....................................................................................................................20

Setting Up a Local Conference Call........................................................................... 20

Holding or Resuming a Conference Call................................................................... 21

Splitting a Conference Call...........................................................................................21

Ending a Conference Call............................................................................................ 21

Advanced Call Features............................................................................................................... 22

Voice Mail................................................................................................................................ 22

Leaving Voice Mails.......................................................................................................22

Listening to Voice Mails................................................................................................ 22

Directory.................................................................................................................................. 22

Local Contacts................................................................................................................23

Blacklist............................................................................................................................25

Call History..............................................................................................................................27

Viewing History Records.............................................................................................. 27

Saving a History Record to Local Directory.............................................................. 28

Saving a History Record to Blacklist.......................................................................... 28

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 Table of Contents

Deleting History Records..............................................................................................28

Customizing Your Phone.............................................................................................................. 29

Changing the Administrator Password...............................................................................29

Changing the Backlight and Time....................................................................................... 29

Changing the Language....................................................................................................... 29

Time & Date............................................................................................................................ 30

Setting the Time and Date Manually.......................................................................... 30

Changing the Time and Date Format......................................................................... 30

Audio Settings........................................................................................................................ 30

Adjusting the Volume.................................................................................................... 30

Setting the Ring Tone....................................................................................................31

Wireless Network................................................................................................................... 32

Activating the Wi-Fi Mode............................................................................................ 32

Connecting to the Wireless Network.......................................................................... 32

Viewing the Wireless Network Information................................................................32

Disconnecting the Wireless Network Connection.................................................... 33

Deactivating the Wi-Fi Mode........................................................................................33

Maintaining Your Phone................................................................................................................34

Rebooting Your Phone.......................................................................................................... 34

Resetting to Factory Settings...............................................................................................34

Flyingvoice Network Technology Co., Ltd. III/III

 About This Guide

About This Guide

Thank you for choosing Flyingvoice FIP10/FIP10P IP phones, which deliver the industry’s
leading HD audio quality and a wide range of business telephony features, such as Call Hold,
Call Transfer, Busy Lamp Field, Call Recording, Paging and Conference over an IP network.
Meanwhile, it features a compact appearance, robust performance and cost efficiency for
daily desktop voice communications.

This guide provides everything you need to quickly use your new phone. Firstly, verify with
your system administrator that the IP network is ready for phone configuration. Also be sure
to read the Quick Start Guide which can be found in your phone package before you set up
and use the IP phone. As you read this guide, keep in mind that some features are
configurable by your system administrator or determined by your phone environment. As a
result, some features may not be enabled or may operate differently on your phone.
Additionally, the examples and graphics in this guide may not directly reflect what is
displayed or is available on your phone screen.

Related Documents

The following types of related documents are available on each page:

 Datasheet
 Quick start guide

Flyingvoice Network Technology Co., Ltd. 6

 Getting Started with Your Phone

Getting Started with Your Phone

This chapter provides the overview of phone hardware and screen layout, and how to
navigate your phone for the best performance.

Topics
Hardware Overview
Screen and Icons
Entering Characters

Hardware Overview
Topics
FIP10/FIP10P Hardware
Power LED Indicator
Line Key LED

FIP10/FIP10P Hardware

Flyingvoice Network Technology Co., Ltd. 7

Getting Started with Your Phone

NO. Item Description

1 Handset Handset to pick up and answer call

Shows information about your phone, such as calls, messages, soft keys,
2 Phone Screen
time and date

3 Line Keys Access your phone lines and features

Access the function displayed on the screen above the soft keys. The soft
4 Soft Keys
keys change depending on what you are doing at the time

5 Menu Key Enter Menu

6 Contact Phone book shortcut

7 MESSAGE Key Accesses voice mails

8 Paging Key Paging

9 HOLD Key Places a call on hold or resumes a held call

10 Recorder Key Record the voice when talking

Scroll through information or options displayed on the screen.

11 Navigation Keys
Access History and Directory respectively.

11 OK Key Confirms actions or answers incoming calls.

Toggles and indicates the mute feature. The key LED glows red when the call
12 Mute Key
is muted.

Toggles and indicates the headset mode. The key LED glows green when
13 Headset Key
headset mode is activated

14 Conference Key Join the Conference call

15 Transfer Key Transfers a call to another party

16 Volume Key Adjusts the volume of the handset, headset, and speaker

17 Redial Key Redials a previously dialed number

Flyingvoice Network Technology Co., Ltd. 8

 Getting Started with Your Phone

Speakerphone Toggles and indicates the hands-free (speakerphone) mode. The key LED
18
Key glows green when the hands-free (speakerphone) mode is activated

19 Keypad Provides the digits and special characters in context-sensitive applications

Power LED
20 Indicates call status, message status, and phone’s system status
Indicator

21 Logo FLYINGVOICE Logo

Power LED Indicator

The power LED indicator indicates the call, message and phone’s system status.
LED Status Description

Solid red The phone is initializing

Fast-flashing red (0.3s) The phone is ringing

Slowly-flashing red (1s) The phone receives a voice mail or text message

Solid red for 0.5s and off

The phone enters the power-saving mode
for 3s alternately

Line Key LED

The line key LED indicators are associated with the status of phone lines and features.

Line key LED (associated with the phone line)

LED Status Description

Solid green The line is seized

Fast-flashing red The line receives an incoming call

Red The line is in conversation

Off The line is inactive

Screen and Icons

The user screens and icon indicators can help you navigate and understand the important
information on the phone's status.

Flyingvoice Network Technology Co., Ltd. 9

 Getting Started with Your Phone

Topics

Idle Screen
Calls Screen
Icons in the Status Bar
Line Key Icons
Other Icons

Idle Screen

The idle screen is made up of the status bar, line keys, and soft keys. The time & date in the
status bar or middle of the screen.

1. Status Bar: Display the default account, feature status icons, and the time. The status icons
are displayed when features are activated.

2. Line Keys: Display the information associated with the line keys and feature keys on the
phone.

3. Soft Keys: Each soft key label indicates the action for the soft key below the screen.

Calls Screen

All of your active and held calls are displayed on the calls screen. You can press up or down
navigation key to switch among calls.

Check with your system administrator to find out if this feature is available on the phone.
When there is an active call and a held call, the calls screen is shown below:

You can press the OK key to view Network and phone status. The phone screen is shown
below:

Flyingvoice Network Technology Co., Ltd. 10

 Getting Started with Your Phone

Icons in the Status Bar

Icons in the status bar vary by phone models.

Icon Description Icon Description

Wired network is available Auto Answer

Wired network is unreachable Do Not Disturb (DND)

Speaker mode Keep Mute

Handset mode Ringer volume is 0

Headset mode Missed Calls

Voice Mail Call Forward

Call is on hold Recording

Wi-Fi connected Wi-Fi connection failed

Line Key Icons

Icons on the line key that vary by phone models.

Icon indicators (associated with line)

Icon Description

The private line is registered successfully

Register failed

Other Icons

Call History

Icon Description

Received Calls

Flyingvoice Network Technology Co., Ltd. 11

 Getting Started with Your Phone

Placed Calls

Missed Calls

Contact

Icon Description

Default Contact Picture

Call

Icon Description

Waiting

Ringing

Calling

Entering Characters
You can use the keypad keys on your phone to enter or update field information.
The following table describes how to enter different characters using the keypad keys.

Task Action

Switch input modes Press the ABC, abc, Ab2, 2aB, or 123 soft key to switch the input modes.
Select ABC, abc, 2aBmode. press the keys labeled with letters until your desired letter appears.
press a keypad key repeatedly to view the character options and stop when the letter you want
Enter alphas to enter is displayed in the field. Wait one second, and then enter the next letter.

Enter numbers Select 123 mode, press the corresponding keys.

Select ABC, abc, 2aB mode, press * key or # key one or more times to enter one of the following
special characters:

Enter special * key: *.,'?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|

characters # key: #
In 123 mode, you can press the * key to choose the following special characters: .*:/@[].

Insert space Select ABC, abc, 2aB mode, press the 0 key.

Move cursor Press or to position the cursor.

Delete one or more
Position the cursor to the right of the character, and select the Delete soft key.
characters

Flyingvoice Network Technology Co., Ltd. 12

 Call Features

Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to
someone else, conduct a conference call and perform other basic call features.
Topics
Placing Calls
Answering Calls
Switching Among the Handset, Speakerphone and Headset Modes
Disabling Call Waiting
Silencing or Rejecting Incoming Calls
Ending Calls
Muting/Unmuting Audio
Holding and Resuming Calls
Redirecting Incoming Calls
Transferring Calls
Conference Calls

Placing Calls
You can use your phone like a regular phone to place calls in many ways easily.
Topics
Placing a Call from the Dialer
Placing Multiple Calls
Redialing a Number
Placing a Call from the Call History
Placing a Call from the Directory

Placing a Call from the Dialer

The Dialer enables you to enter a number to place a call, and it displays a list of previously
placed calls or contacts in your directory.
You can also select the desired contact from the search list, the placed call list or Directory.
Note Your system administrator can configure the source list for searching and disable to
display the placed call records.
Procedure
1. Do one of the following:
 Start typing a phone number.
 Select the desired line key.

 Pick up the handset, press the Speakerphone key or the HEADSET key .

2. Enter a number or select a contact.

3. Select Send.
Note Your system administrator can enable live dialpad feature, which enables your phone

Flyingvoice Network Technology Co., Ltd. 13

 Call Features

to automatically dial out the phone number after a period of time without selecting Send.

Placing Multiple Calls

When you are in a call, you can hold your current call and place a new call.
Procedure
1. Do one of the following:
 Select a line key. The active call is placed on hold.
 Press the HOLD key or Hold to place the original call on hold.
2. Enter the desired number or select a contact.
3. Select Send.
Note During a call, you can press the Speed Dial key to select a transfer mode. Check with
your system administrator to find out if this feature is available on the phone.

Redialing a Number

The phone keeps a record of all the placed calls. You can recall the contact you recently
called.
Procedure
1. Press the RD key.
A record of Placed Calls is displayed on the phone screen.
Tip: Press the RD key twice to recall the contact you called.

Placing a Call from the Call History

You can place calls to contacts from the History list, which contains the calls that were
recently placed, answered, missed, or forwarded.
Procedure
1. Press History.
The phone screen displays all call records.
2. Select the desired call list.
3. Highlight a contact and select Send.

Placing a Call from the Directory

You can place a call to a contact directly from your directory.

Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact and select Send.
If the selected contact has multiple numbers, highlight the desired number, and select Send.

Answering Calls
When you receive a call, you can choose to answer it manually or automatically.

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 Call Features

Topics
Answering a Call
Answering a Call When in a Call
Answering a Call Automatically

Answering a Call

When you receive an incoming call, the phone rings and the screen displays the information
of the incoming call. You can choose to answer the incoming call.
Procedure
1. Do one of the following:
 Pick up the handset.
 Press the Speakerphone key .
 Press the HEADSET key.
 Press Answer or the line key that has the flashing green LED indicator.
The call is answered in the speakerphone (hands-free) mode by default.

Answering a Call When in a Call

You can answer a call when there is already an active call on your phone.
When you are in an active call and an incoming call arrives on the phone, a call waiting tone
beeps, and the incoming call information is displayed.

Procedure
1. Select Answer.
The active call is placed on hold, and the incoming call becomes active.
Note You can disable the call waiting feature to reject the incoming call automatically
during a call.

Answering a Call Automatically

Auto answer enables you to automatically answer an incoming call in speakerphone

(hands-free) mode when your phone is idle.
Note When you are in an active call and an incoming call arrives on the phone, the
incoming call will not be automatically answered even if the auto answer is enabled.
Your system administrator can configure the phone to automatically answer the
incoming call after ending all calls.
Procedure
1. Navigate to Menu > Features > Auto Answer.
2. Enable the Auto Answer.
3. Select Save.

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 Call Features

Switching Among the Handset, Speakerphone

and Headset Modes
You can select the desired mode before placing a call or can alternate among Speakerphone,
headset, and handset modes during a call.
When using the headset, the LED indicator glows green.
Procedure
1. During the call, pick up the handset, press the Speakerphone key , or press the
HEADSET key.
For example, if you're using the handset, press the HEADSET key to switch to the headset, or
press the Speakerphone key to switch to the speakerphone.
Note Your system administrator can disable you to use the handset, speakerphone
(Hands-free) or headset mode.

Disabling Call Waiting

If the call waiting feature is disabled, when there is already a call, the new incoming call will
be rejected automatically.
Before You Begin
Check with your system administrator if the call waiting off code is required. If required, get it
from your system administrator.
Procedure
1. Navigate to Menu > Features > Call Waiting.
2. Select Disabled from the Call Waiting field.
3. Select Save.

Silencing or Rejecting Incoming Calls

When you receive an incoming call, you can choose to silence or reject the call instead of
answering.

Rejecting Calls with Do Not Disturb (DND)

You can enable DND to reject all incoming calls automatically when you do not want to be
interrupted.
Note Check with your system administrator to find out if the DND feature is available on
your phone.
Topics
Rejecting Calls with DND
Deactivating DND

Rejecting Calls with DND

Procedure

Flyingvoice Network Technology Co., Ltd. 16

 Call Features

1. Navigate to Menu > Features > DND.

2. Select Enable from the DND Status field.
3. Select Save.
The DND icon appears in the status bar.
Tip: To activate or deactivate DND quickly, press the DND soft key when the phone is idle.

Deactivating DND
You can deactivate DND when you are ready to resume receiving calls again.
Procedure
1. Navigate to Menu > Features > DND.
2. Select Disable from the DND Status field.
3. Select Save.
The DND icon disappears from the status bar.
Tip: To deactivate DND quickly, press the DND soft key when the phone is idle.

Ending Calls
You can end the current call at any time.
Procedure
1. Do one of the following:
 If you are using the handset, press the Cancel key or hang up the handset.
 If you are using the headset, press the Cancel key.
 If you are using the speakerphone, press the Cancel key, Speakerphone key .

Muting/Unmuting Audio
When you are in a call, you can mute the audio, so that you can hear the other person, but
they cannot hear you.
Procedure
1. Press the MUTE key during a call.
2. Press the MUTE key again to unmute the call.

Holding and Resuming Calls

You can place an active call on hold and resume the call when you are ready. When you
place a call on hold, the held party may hear the music played by its sever.
Topics
Holding a Call
Resuming a Held Call

Holding a Call

You can place an active call on hold on your phone.

Procedure

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 Call Features

1. Press the HOLD key or Hold during a call.

The phone ignores engaged audio device (handset or headset) and plays beep in the
Speakerphone (hands-free) mode by default.
Note When you have multiple calls on the phone and the current call is held, you can press
the corresponding line key to swap to the active call.

Resuming a Held Call

You can view and resume a held call on the phone.

Procedure
1. Press the HOLD key again, corresponding line key or Resume.
If multiple calls are placed on hold, select the desired call first.
Note When you have multiple calls on the phone and the current call is active, you can
select Swap to swap to the held call.

Redirecting Incoming Calls

When you are not available to answer calls on your phone, you can forward the calls to
another phone.
Topics
Forwarding All Incoming Calls to a Contact
Forwarding All Incoming Calls on All Lines
Deactivating Call Forward
Diverting Calls to a Contact

Forwarding All Incoming Calls to a Contact

You can set up the forwarding type which enables your phone to forward all incoming calls
to a contact. There are three types of forwarding:
Always Forward: Forwards all incoming calls immediately.
Busy Forward: Forwards incoming calls when you are busy in a call.
No Answer Forward: Forwards incoming calls when no one answers the calls.

Forwarding All Incoming Calls on All Lines

You can forward all incoming calls on the phone.

Before You Begin
Check with your system administrator if the forward on code or off code is required. If
required, get it from your system administrator.
Procedure
1. Navigate to Menu > Features > Call Forward.
2. Select the desired forwarding type and select Enabled from the corresponding field.
3. Enter the contact number you want to forward incoming calls to in the Forward to field.
4. If you select the No Answer Forward option, select the desired ring time to wait before

Flyingvoice Network Technology Co., Ltd. 18

 Call Features

forwarding from the s field.

5. Optional: Enter the always/busy/no answer forward on code or off code respectively in the
On Code or Off Code field.
6. Select Save.
The call forward icon appears in the status bar.

Deactivating Call Forward

You can deactivate call forward when you no longer want to forward your calls.
Procedure
1. Navigate to Menu > Features > Call Forward.
2. Select the desired forwarding type and select Disabled from the corresponding field.
3. Select Save.

Diverting Calls to a Contact

You can divert all incoming calls from a particular contact to another contact. Auto divert has
precedence over call forward.
Procedure
1. Select Directory (Dir) or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or Local Contacts.
3. Highlight the desired contact, and select Option > Detail.
4. Edit the contact information.
5. Enter a contact’s number you want to divert the call to in the Auto Divert field.
6. Select Save.

Transferring Calls
During a call, you can transfer the call to another contact. You can use one of three ways:
 Blind Transfer: Transfer a call directly to the third party without consulting.
 Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.

Topics
Performing a Blind Transfer
Performing Transfer with a Transfer Key

Performing a Blind Transfer

You can transfer a call to another contact immediately without consulting with her/him first.
Procedure
1. Press the TRAN key or XFER during a call.
2. Do one of the following:
 Enter the number or select a contact from the placed call list you want to transfer to.
 If you have set a Speed Dial key, you can also press the Speed Dial key to transfer the

Flyingvoice Network Technology Co., Ltd. 19

 Call Features

call to the contact directly.

 Press Directory (Dir). Select the desired contact from the Directory list.
3. Press B Tran to complete the transfer.
TIP: If you are using a handset, the transfer can be completed by hanging up the handset.

Performing Transfer with a Transfer Key

By default, you can transfer a call to a specific contact directly using a Transfer key during a
call.
Your system administrator can also set your phone to perform attended transfer when using
a Transfer key.

Performing a Blind Transfer Using a Transfer Key

After you have set a Transfer key with a specific contact, you can perform a blind transfer by
using it.
Before You Begin
Confirm with your system administrator that the transfer mode has set to perform a blind
transfer.
Procedure
1. Press the Transfer key during a call.
The call is transferred to the specific contact directly.

Conference Calls
The phone supports a three-way local conference and multi-way network conference.
During the conference, follow these tips:
 Use the handset or a headset if you're in an open environment.
 Mute your microphone when you are not speaking, especially in noisy environments.
 Avoid tapping or rustling papers near the microphone.
 Speak in your normal voice without shouting.
Note Check with your system administrator to find out if the local conference is enabled on
your phone.

Topics
Setting Up a Local Conference Call
Holding or Resuming a Conference Call
Splitting a Conference Call
Ending a Conference Call

Setting Up a Local Conference Call

You can set up a local conference call with up to two contacts.

Procedure
1. Place a call to the first party.

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 Call Features

2. When the first party answers the call, select Conference (Conf) to place a new call.
The active call is placed on hold.
3. Dial the second party’s number.
You can also select the desired contact from the search list, or select a contact from the
placed call list or Directory before you enter the number.
4.When the second party answers the call, press Conference (Conf) again.

Holding or Resuming a Conference Call

When you place a conference call on hold, other participants cannot hear each other until
you resume the held conference call.
Procedure
1. Press the HOLD key or Hold to place the conference on hold.
2. Press the HOLD key again or Resume to resume the held conference call.

Splitting a Conference Call

You can split the conference call into individual calls. After the split, the conference call ends,
and other parties are held.
Procedure
1. Select Split.

Ending a Conference Call

When you end the conference call, the other parties drop the call.
However, the system administrator can set up your phone so that the other two parties
remain connected when you end the conference call.
Procedure
1. Select End Call (EndCall).

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 Advanced Call Features

Advanced Call Features

You can perform some server-dependent tasks on the phone. Contact your system
administrator to find out if your phone supports these advanced call features.

Voice Mail
Voice Mail feature allows you to leave voice mails for someone or listen to your voice mail
messages on your IP phones.
This feature is set up on the server-side and not all servers support this feature.
Topics
Leaving Voice Mails
Listening to Voice Mails

Leaving Voice Mails

You can leave a voice mail to someone who is busy or inconvenient to answer the call.
Procedure
1. Follow the voice prompts to leave a voice mail.
2. Hang up to complete the voice mail.

Listening to Voice Mails

You can listen to your voice mails on the phone, to obtain voice information sent by a
contact.
Before You Begin
You need to set the voice mail code in advance.
Procedure
1. Navigate to Menu > Message > Voice Mail > View Voice Mail.
The phone screen displays the amount of new and old voice mails.
2. Highlight an account, and then select Connect.
3. Follow the voice prompt to listen to your voice mails.
Tip: When the phone prompts that the phone receives a new voice mail, you can press the
MESSAGE key or Connect soft key to dial out the voice mail access code directly.

Directory
The phone provides several types of phone directories, which can be customized by your
system administrator.
Topics
Local Contacts
Blacklist

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Local Contacts

You can store up to 2000 contacts in your local directory, you can search, add, edit and
delete a contact.
Topics
Managing the Local Directory Groups
Managing the Local Directory Contacts
Moving a Local Directory Contact to Blacklist
Searching for Contacts

Managing the Local Directory Groups

You can manage the Local Directory groups when the phone is idle.
Topics
Adding Contact Groups
Editing Contact Groups
Deleting Contact Groups

Adding Contact Groups

To organize your contacts and make them easier to find, you can add additional groups in
the Local Directory.
Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Select AddGrp.
3. Enter the desired group name and select Ring Type.
4. Select Save.

Editing Contact Groups

You can change or add the group's information.
Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Highlight the desired group.
3. Select Option > Detail.
4. Edit the group information.
5. Select Save.

Deleting Contact Groups

When you delete a contact group, the contacts in the group will not be deleted. You can
view the contacts in All Contacts list.
Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Highlight the desired group.
3. Select Option > Delete.

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 Advanced Call Features

The phone prompts you whether to delete the group.

4. Select OK.

Managing the Local Directory Contacts

You can manage the Local Directory contacts when the phone is idle.
Topics
Adding Contacts
Viewing Contacts
Editing Contacts
Deleting a Contact
Deleting All Contacts

Adding Contacts
When you add a contact to your Local Directory, you can choose how much information you
want to enter for your contact. You are required to enter a contact name at least for each
new contact.
Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Select Add.
4. Enter your contact's information.
5. Select the desired account from the Account field.
6. Select Save .

Viewing Contacts
You can view the local contacts from the Local Directory on your phone.
Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
The contact names are displayed in alphabetical order.

Editing Contacts
You can update your contacts' information.
Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option > Detail.
4. Edit the contact information.
5. Select Save.

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 Advanced Call Features

Deleting a Contact
You can delete any contact from the Local Directory.
Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option > Delete.
The phone prompts you whether to delete the contact.
4. Select OK.
Note If the contact added to the Favorites directory is deleted in the Local Directory, it will
be automatically deleted from the Favorites directory.

Deleting All Contacts

You can delete all contacts from the Local Directory.
Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Select Option > Delete All.
The phone prompts you whether to delete all contacts.
4. Select OK.
Note If the contact added to the Favorites directory is deleted in the Local Directory, it will
be automatically deleted from the Favorites directory.

Moving a Local Directory Contact to Blacklist

You can move a contact in the Local Directory to blacklist. Incoming calls from this contact
will be rejected automatically.
Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option > Add to Blacklist.
The phone prompts you whether to move to the blacklist.
4. Select OK.

Searching for Contacts

In the Local Directory, you can enter search criteria to find your desired contact quickly.
Procedure
1. Select Dir or navigate to Menu > Directory > Local Contacts.
2. Select Search.
3. Enter your search criteria in the search field.

Blacklist

Incoming calls from the Blacklist are rejected automatically. You can store up to 30 contacts

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 Advanced Call Features

in the blacklist to block unwanted callers.

Topics
Adding a Blacklist Contact
Viewing Blacklist Contacts
Editing a Blacklist Contact
Deleting Blacklist Contacts
Moving a Blacklist Contact to the Local Directory

Adding a Blacklist Contact

You can add a blacklist contact on the phone to prevent someone from calling you.
Procedure
1. Navigate to Menu > Directory > Blacklist.
2. Select Add.
3. Enter the blacklist contact’s information.
4. Select Save.

Viewing Blacklist Contacts

You can view the blacklist contacts from the Blacklist on your phone.
Procedure
1. Navigate to Menu > Directory > Blacklist.

Editing a Blacklist Contact

You can update your blacklist contacts' information.
Procedure
1. Navigate to Menu > Directory > Blacklist.
2. Highlight the desired blacklist contact, and select Option > Detail.
3. Edit the blacklist contact information.
4. Select Save.

Deleting Blacklist Contacts

You can delete one or all blacklist contacts. If a contact is removed from the blacklist, you
can answer the call from the contact normally.
Topics
Deleting a Blacklist Contact
Deleting All Blacklist Contacts

Deleting a Blacklist Contact

If you want to answer a call from a specific contact, you need to remove it from the Blacklist.
Procedure
1. Navigate to Menu > Directory > Blacklist.
2. Select the desired blacklist contact.

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 Advanced Call Features

3. Select Option > Delete.

The phone prompts you Delete selected item.
4. Select OK.

Deleting All Blacklist Contacts

You can delete all contacts from the Blacklist when you are ready to answer calls from them
again.
Procedure
1. Navigate to Menu > Directory > Blacklist.
2. Select Option > Delete All.
The phone prompts you whether to delete all contacts.
3. Select OK.

Moving a Blacklist Contact to the Local Directory

You can move a blacklist contact to a Local Directory. Incoming calls from this contact will
not be rejected automatically.
Procedure
1. Navigate to Menu > Directory > Blacklist.
2. Highlight the desired contact, and then select Option.
3. Select Add to Contact list.
The phone prompts you whether to move to contact.
4. Select OK.

Call History
The call history list includes Missed Calls, Placed Calls, Received Calls and Forwarded Calls,
and each list holds 100 entries.
Topics
Viewing History Records
Saving a History Record to Local Directory
Saving a History Record to Blacklist
Deleting History Records

Viewing History Records

The history record saves the call information such as the caller's name and number, local line
and call duration.
Procedure
1. Press History.
2. Select the desired list.
3. Select the desired entry.
4. Select Option > Detail.

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 Advanced Call Features

Saving a History Record to Local Directory

To identify someone's call the next time, you can save a history record to the Local Directory.

Procedure
1. Select History.
2. Select the desired list.
3. Highlight the desired entry, and select Option > Add to Contacts.
4. Edit the contact information.
5. Select OK.

Saving a History Record to Blacklist

You can prevent someone from calling you again by saving a history record to Blacklist.
Procedure
1. Select History.
2. Select the desired list.
3. Highlight the desired entry, and select Option > Add to Blacklist.
4. Edit the contact information.
5. Select OK.

Deleting History Records

You can delete one or all call records from the call history list.
Topics
Deleting a Call Record
Deleting All Call Records

Deleting a Call Record

You can delete any call record from the call history list.
Procedure
1. Press History.
2. Select the desired list.
3. Highlight the desired entry, and select Delete.

Deleting All Call Records

You can delete all call records from the call history list.
Procedure
1. Press History.
2. Select the desired list.
3. Select Option > Delete All.
The phone prompts you whether to delete all the records.
4. Select OK.

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 Customizing Your Phone

Customizing Your Phone

You can make your phone more personalized by customizing various settings.
Topics
Changing the Administrator Password
Changing the Backlight and Time
Changing the Language
Time & Date

Changing the Administrator Password

By default, you require an administrator password to access the Advanced/Advanced
Settings menu. The default password is “admin”. For security reasons, you should change
the default password as soon as possible.
Note If you do not change the default password, the phone displays a warning icon in the
status bar.
Procedure
1. Navigate to Menu > Advanced > Change Password.
2. Select Menu Password Enter your old and new password information.
3. Select OK.

Changing the Backlight and Time

You can change the brightness of the phone screen during phone activity and inactivity. The
brightness automatically changes after the phone has been idle for a specified time.
You can change the screen backlight and time in the following settings:
Backlight Time: The delay time to change the brightness of the phone screen when the
phone is inactive. Backlight time includes the following settings:
 Always On: Backlight is on permanently.
 15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is changed when the phone is
inactive after the designated time.
Procedure
1. Navigate to Menu > Basic > Display > Backlight Time.
2. Select the desired time from the Backlight Time field.
3. Select Save.

Changing the Language

Your phone supports several languages that you can choose to use on the phone.
Contact your system administrator to find out exactly which languages are supported on
your phone.
Procedure
1. Navigate to Menu > Basic > Language.

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 Customizing Your Phone

2. Select the desired language.

3. Select Save.
The phone language is changed to the selected one.

Time & Date

You can set the time and date manually. The time and date formats are also variable.
Topics
Setting the Time and Date Manually
Changing the Time and Date Format

Setting the Time and Date Manually

If your phone cannot obtain the time and date automatically, you can set it manually.
Procedure
1. Navigate to Menu > Basic > Time & Date > Manual Settings.
2. Select the Manual from the General field.
3. Edit the date and time.
4. Select OK.
The time and date set on the phone will be changed accordingly.

Changing the Time and Date Format

You can set the phone to display the time in 12-hour format or 24-hour format. You can
also change the date format, including the options to display the day (D), month (M), and
year (Y).
Note Your system administrator can customize the date format.
Procedure
1. Navigate to Menu > Basic> Time & Date > Time Format.
2. Select the desired time format.
3. Select OK.

Audio Settings
You can change the basic audio settings on your phone.
Topics
Adjusting the Volume
Setting the Ring Tone

Adjusting the Volume

You can adjust the volume of the ringer, media, and the audio during a call.
Procedure
1. Press the Volume key to adjust the volume.

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 Customizing Your Phone

Setting the Ring Tone

You can set distinctive ring tones for groups or contacts in your Local Directory so that you
can identify the caller when your phone rings.
The ring tones are used according to this priority: Contact ring tone>Group ring
tone>Account ring tone >Phone ring tone.
Topics
Setting a Ring Tone for the Phone
Setting a Ring Tone for a Group
Setting a Ring Tone for a Contact

Setting a Ring Tone for the Phone

You can choose a ring tone for all incoming calls.
Procedure
1. Navigate to Menu > Basic> Ring Tones >Type.
2. Select the desired ring tone.
3. Select OK.

Setting a Ring Tone for a Group

You can select a unique ring tone for various groups in your Local Directory.
Note You can only set a ring tone for a group that is added manually.
Procedure
1. Select Dir or navigate to Menu > Directory> Local Contacts.
2. Highlight the desired group.
3. Select Option > Detail.
4. Select the desired ring tone from the Ring Type field.
If a specific ring tone is selected, this group uses the ring tone according to the priority:
Contact ring tone>Group ring tone.
5. Select Save.

Setting a Ring Tone for a Contact

You can select a unique ring tone for various contacts in your Local Directory. This helps you
quickly identify callers according to the ring tones.
Procedure
1. Select Dir or navigate to Menu > Directory> Local Contacts.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option > Detail.
4. Select the desired ring tone from the Ring Type field.
5. Select Save.

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 Customizing Your Phone

Wireless Network
You can connect the phones to a wireless network if Wi-Fi is available within the area. For
more information, contact your system administrator.
Topics
Activating the Wi-Fi Mode
Connecting to the Wireless Network
Viewing the Wireless Network Information
Disconnecting the Wireless Network Connection
Deactivating the Wi-Fi Mode

Activating the Wi-Fi Mode

You can activate the Wi-Fi mode to connect your phone to an available wireless network.
Procedure
1. Navigate to Menu > Basic > Wi-Fi.
2. Select On from the Wi-Fi field.
3. Select OK.
The phone scans the available wireless networks in your area.

Connecting to the Wireless Network

After you have activated the Wi-Fi mode, you can connect the phone to the wireless
network.

Connecting to an Available Wireless Network Manually

When you enable the Wi-Fi mode, the phone automatically connects to the saved wireless
network, you can also connect it manually.
Before You Begin
Get the password of the wireless network from your system administrator. Make sure that
the Wi-Fi mode is activated.
Procedure
1. Navigate to Menu > Basic > Wi-Fi.
2. Highlight the Available Network(s) and select Enter.
(X represents the number of available networks)
3. Optional: To research the available network, select Scan.
4. Highlight the desired wireless network and select Connect.
5. If the network is secure, enter its password.
6. Select OK.

Viewing the Wireless Network Information

You can view the wireless network information (for example, Profile Name, SSID or Signal
Strength) when the Wi-Fi mode is activated.

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 Customizing Your Phone

Procedure
1. Navigate to Menu > Basic > Wi-Fi > Available Network(s)
(X represents the number of available networks).
2. Select Detail to view the detailed wireless network information.
If the phone is connected to a wireless network successfully, you can also navigate to
Menu > Basic> Wi-Fi > Wi-Fi Status to view the connected wireless network information.

Disconnecting the Wireless Network Connection

When you no longer want to connect to the current wireless network, you can disconnect it.
Procedure
1. Navigate to Menu > Basic > Wi-Fi.
2. Select Available Network(s).
3. Highlight the connected wireless network, and select Discon.
Tip: You can also disconnect the wireless network when deactivating the Wi-Fi mode.

Deactivating the Wi-Fi Mode

You should deactivate the Wi-Fi mode when you need to connect your phone to the wired
network.
Procedure
1. Navigate to Menu > Basic > Wi-Fi.
2. Select Off from the Wi-Fi field.
3. Select OK.

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 Maintaining Your Phone

Maintaining Your Phone

When your phone is unable to operate properly, you need to investigate or troubleshoot
issues along with other tasks your system administrator may ask you to perform.
Topics
Rebooting Your Phone
Resetting to Factory Settings

Rebooting Your Phone

The improper operation may cause malfunction. If the malfunction occurs, your system
administrator may ask you to reboot your phone.
Procedure
1. Navigate to Menu > Basic > Reboot.
The phone prompts you whether to reboot the phone.
2. Select OK.
Tip: You can also long press the Cancel key on the keypad when the phone is idle to reboot
the phone.

Resetting to Factory Settings

When some issues occur on your phone and you have tried all troubleshooting suggestions
but still do not solve the problem, you can reset your phone to factory configurations.

This operation will delete all your personal configuration settings, and reset all settings to the
factory defaults. Check with your system administrator if the personalized settings are kept
before resetting your phone to factory settings.
Procedure
1. Navigate to Menu > Advanced (default password: admin) > Reset to Factory Settings.
2. Select Reset to Factory Settings > Reset.
The phone prompts you whether to reset the setting.
3. Select OK.
The phone begins resetting.
Note Reset of your phone may take a few minutes. Do not power off until the phone has
started up successfully.

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