UNIT 1 HOTEL STAFF AND THEIR DUTIES LISTENING 1.

Robert Huge, the General Manager of the

Central Hotel is conversing with Jane Blake, the new receptionist. Listen to the dialog. Tape script
1.1 At the Front Office Robert: Hi, I’m Robert Huge. I’m the General Manager of this hotel. Jane:
Good morning, Mr. Huge. My name’s Jane Blake, the new receptionist. This is my first day here. Nice
to meet you, sir. Robert: Nice to meet you, too, Ms. Blake, and welcome to our Hotel. By the way,
have you been informed about your job as a receptionist here? Jane: Yes, sir. I’m in charge of this
front desk and I’m responsible for welcoming guests, and dealing with them when they check in
and check out. Oh, by the way you can call me by my first name.

10 Robert: OK, Jane. Besides welcoming guests, and taking care of their checking in and out, your
duties include receiving reservations from guests too. Jane: All right, Mr. Huge. Thank you for your
advice. Robert: You’re welcome. See you later. 2. Listen again and answer the questions. 1. Who is
the new staff member of the hotel? 2. What does a receptionist/ reception clerk do? 3. Who is the
boss? 3. Listen to the dialog again and complete the following sentences. Tape script 1.2 1. I’m the
General [1]_____________ of this hotel. 2. This is my first day here. Nice to [2]_____________ you, sir. 3.
Nice to meet you, too, Ms. Blake, and [3]_____________ to our Hotel. 4. By the way, have you been
informed about your job as a [4]_____________here? 5. I’m in [5]_____________ of this front desk and ….
6. I’m responsible for welcoming [6]_____________, and dealing with them when they
[7]_____________and check out. 7. OK, Jane. Besides …. your duties [8]_____________ receiving
reservations from guests too. 8. All right, Mr. Huge. Thank you for your [9]_____________. 9. You’re
welcome. [10]_____________later.

11 4. Listen to the dialog and then complete the chart. Tape script 1.3 Name Job/Position Duty 1.
Robert Huge General Manager supervising all staff members 2. Jane Blake
receptionist ……………………………………………. 3. Tim Brown ……………………… …………………… making food
for guests 4. Mary Kane cashier in charge of …………………………………… 5.
Somchai ………………………. …………………………… with their Jaidee luggage and ……………………….. 6.
Rebecca Kim chambermaid/ …………………………..that room maid guests’ rooms ……………….. and room
fittings are in order 7. Jack Wilson lift attendant ……………………………………. guests in the elevator/ lift
SPEAKING 1. Work in groups. Each practice saying sentences above. 2. Work in pairs practicing a
dialog by using the following model. A: What do you do?/ What is your job? B: I’m a personnel
manager. A: What is your duty/ responsibility? B: I recruit new staff./ I’m responsible for recruiting
new staff.

12 3. Work in pairs practicing a dialog. Substitute a job and a duty with your own words and
expressions. 4. Work in pairs practicing a dialog by using the following model. A: What does Robert
do?/ What is Robert’s job? B: He’s a personnel manager. A: What is his duty/ responsibility? B: He
recruits new staff./ He’s responsible for recruiting new staff. 5. Work in pairs practicing a dialog.
Substitute a name, a job and a duty with your own words and expressions. A: What do Jack and Jill
do?(What are Jack’s and Jill’s jobs?) B: They are a waiter and a waitress. (US: They are servers.) A:
What do waiters (servers) do? B: They take orders and bring food to guests.

13 VOCABULARY 1. Match each job with a suitable duty. jobs duties a waiter/a waitress gives and
takes room keys from guests a bartender in charge of a large group of guests eating at the a
catering manager restaurant responsible for greeting guests and helping them with their luggage
and transport a banqueting manager makes drinks for guests a key clerk/a room clerk deals with all
the incoming and outgoing calls a switchboard operator takes orders and serves food to guests a
doorman in charge of restaurant services; serving food and beverages 2. Work in groups of four.
Write out at least 15 hotel jobs and the meanings in Thai. No. words meanings in Thai 1. waiter º
ÃԡêÒ 2. maintenance engineer 3. housekeeper 4. accountant 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.

14 15. 16. 17. 18. 19. 20. GRAMMAR When talking about jobs and duties, we use simple present
tense since it is regular and always true. We usually use the present form of verb to be with
‘responsible for’ and ‘in charge of’ plus a gerund phrase and a noun phrase to describe a job duty. I
am responsible for v.ing You/ We/ They are He/ She/ It is in charge of noun I am a chef. I am
responsible for cooking food. I am in charge of the kitchen matters.

15 They are chambermaids. They are responsible for keeping the guests’ rooms clean They are in
charge of the cleanliness of the guests’ rooms. Sue is a laundry maid. She is responsible for doing
the laundry for guests. She is in charge of the laundry service. 1. Look at the pictures. Work in
groups helping one another make sentences about hotel staff and their duties. Use the grammar
form above. 12 1. _________________________________________________
_________________________________________________ _________________________________________________ 2.
_________________________________________________ _________________________________________________
_________________________________________________

16 34 56 3. _________________________________________________
___________________________________________________ ___________________________________________________
4. _________________________________________________ ___________________________________________________
___________________________________________________

17 5. _________________________________________________
___________________________________________________ ___________________________________________________
6. _________________________________________________ ___________________________________________________
___________________________________________________ READING 1. Read the following magazine extracts
and decide which job you think is the most interesting. Discuss your reasons with the rest of the
class. People in Hotel services Mary Lue works as a receptionist in the Novotel Hotel in Bangkok.
She was born in Hong Kong and is very happy here. She likes this job because she is interested in
meeting different people every day. She welcomes guests and helps them with their stay at the
hotel. She likes getting to know and talk to them. The best thing about the job is that she can learn
more about different cultures. Paul White is a chef in the Naraya Hotel in Krabi. He was born in New
Zealand and works in the South of Thailand. He loves swimming and sunbathing on the beach.
However, he is very busy finding materials for his recipe. He enjoys making his guests happy with
his various specialties each time the dish is served.
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________

18 2. Read the texts again and imagine the job you want to do at each hotel. Discuss in groups and
present to the rest of the class the result of your discussion.
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________ 3. Then answer the questions about the texts.
1. Where is Mary Lue from? ____________________________________________________ 2. What about Paul
White? ____________________________________________________ 3. What does Mary like about her job?
____________________________________________________ 4. What do you think Paul does in his free time?
____________________________________________________ 5. Do you think it is easy to make a recipe? Why?
____________________________________________________ WRITING 1. Work in pairs writing sentences about
5 different hotel jobs and their duties using appropriate grammar forms. Use the words from your
answer in the vocabulary part (Exercise 2). 1.___________________________________________________
___________________________________________________
2.___________________________________________________
___________________________________________________

19 3.___________________________________________________
___________________________________________________
4.___________________________________________________
___________________________________________________
5.___________________________________________________
___________________________________________________ 2. Write sentences about 3 of your friends and 2 of
your family members. Then present to class about what he/she does for living and what his/ her
responsibilities are. You can add more details about the people you mention. Example: My friend,
James is a teacher. He works at a high school. He is responsible for teaching English to
Mattayomsuksa 2 students. 1.___________________________________________________
___________________________________________________
2.___________________________________________________
___________________________________________________
3.___________________________________________________
___________________________________________________
4.___________________________________________________
___________________________________________________
5.___________________________________________________
___________________________________________________

20 UNIT 1 CONCLUSION This unit gives an overview of hotel businesses to students learning via
different kinds of exercises covering all 4 skills of English with the emphasis on vocabulary and
expressions about hotel staff and their duties. In this unit, students have opportunities to practice
listening, speaking, reading, and writing about words and expressions essential for communication
with people associated in hotel businesses and in every day language. Students are supposed to get
the idea of how to make conversations using specific grammar form along with other common forms
of making sentences. Consequently, they are supposed to be able to communicate well with any
foreign staff or guests in the future.

21 Course Syllabus UNIT 2 COURTESIES AMONG STAFF CONTENTS Courtesies among Staff 1.
Listening 2. Speaking 3. Vocabulary 4. Grammar Requests and Offers - Would/Could/ Can you please
+ V.1 + ……? - May/ Can I + V.1 + …..? - Would you like to + V.1 + ….. ? - Would you like me to + V.1 + ….. ?
5. Reading 6. Writing 7. Exercises OBJECTIVES By the end of this unit, students should be able to: 1.
identify polite expressions commonly used when talking with hotel staff and guests. 2. use correct
pattern to form polite expressions needed in each context. 3. fill in the blanks with suitable words
and expressions. 4. practice all four skills of English 5. do exercises for the lesson