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    Resume Rishab Bhandari2

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    samuel.kumar
    Rishab Bhandari has over 4 years of experience as a product manager. He has worked at companies like Paytm, Practo Technologies, and ICICI Bank. Some of his key accomplishments include revamping Paytm's support page which reduced helpdesk costs, spearheading Practo's digital sales transformation to improve lead conversion, and redesigning ICICI Bank's loyalty program to increase repeat purchases. Currently he is looking for new opportunities as a product manager where he can leverage his skills in areas like data analytics, customer research, and product optimization.

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    Resume Rishab Bhandari2

    Uploaded by

    samuel.kumar
    56 views1 page
    Rishab Bhandari has over 4 years of experience as a product manager. He has worked at companies like Paytm, Practo Technologies, and ICICI Bank. Some of his key accomplishments include revamping Paytm's support page which reduced helpdesk costs, spearheading Practo's digital sales transformation to improve lead conversion, and redesigning ICICI Bank's loyalty program to increase repeat purchases. Currently he is looking for new opportunities as a product manager where he can leverage his skills in areas like data analytics, customer research, and product optimization.

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    Rishab Bhandari has over 4 years of experience as a product manager. He has worked at companies like Paytm, Practo Technologies, and ICICI Bank. Some of his key accomplishments include revamping Paytm's support page which reduced helpdesk costs, spearheading Practo's digital sales transformation to improve lead conversion, and redesigning ICICI Bank's loyalty program to increase repeat purchases. Currently he is looking for new opportunities as a product manager where he can leverage his skills in areas like data analytics, customer research, and product optimization.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    56 views1 page

    Resume Rishab Bhandari2

    Uploaded by

    samuel.kumar
    Rishab Bhandari has over 4 years of experience as a product manager. He has worked at companies like Paytm, Practo Technologies, and ICICI Bank. Some of his key accomplishments include revamping Paytm's support page which reduced helpdesk costs, spearheading Practo's digital sales transformation to improve lead conversion, and redesigning ICICI Bank's loyalty program to increase repeat purchases. Currently he is looking for new opportunities as a product manager where he can leverage his skills in areas like data analytics, customer research, and product optimization.

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    Rishab Bhandari Male |29 years | English, Hindi

    MBA-SCMHRD, B.E. - Computer Engineering [email protected] | 8451018580


    Key Skills
    Market Research, Data Analytics, PRD, Customer Empathy, Wireframing, Process optimization, Business Intelligence, SQL,
    Product Roadmap development, Cost Benefit analysis, Gap analysis, Hypothesis testing
    PROFESSIONAL EXPERIENCE 4 years, 3 months
    Paytm, Bangalore Product Manager 2 May’23-Sep’23
    ▪ Revamped ‘Paytm for Business’ app support page with over 1.5 million MAU based on merchant's type and need
    ▪ Reduced helpdesk's cost by Rs. 3.5L/month by introducing a timeline view of tickets with current status and next
    steps to avoid duplicate tickets
    ▪ Enabled features like call back and document upload to solve for over 60% merchant unreachability issues
    Practo Technologies, Bangalore Product Manager Jun’22-Apr’23
    ▪ Spearheaded digital transformation of sales lifecycle to improve lead conversion from 2% ->5%
    ▪ Enabled lead-targeting to increase revenues by 26% by implementing lead-source tracking using low-code tools
    ▪ Enhanced product discovery by launching 4 new entry points basis user pain point analysis to increase MAU by 5x
    ▪ Developed a product positioning to cross-sell product and generate additional GMV of 5 lakhs per month
    ▪ Conducted user research through A/B testing to find out product market fit and boost PnL by 40%
    ▪ Introduced the prescription upload feature by competitor benchmarking which led to 18% enhancement in GMV
    ▪ Analysed user journey funnels to determine highest impact problem areas and rebuilt search engine to improve CTR
    from 53% to 68% boosting revenues by 8%
    ▪ Redesigned pricing strategy to retarget abandoned cart users and reduce churn by 44%
    ▪ Developed product strategy to increase share of customer wallet by 17% by introducing cart upsell feature
    ▪ Improved NPS from 62% to 75% and helped save 2 lakh recurring cost per month through vendor API integration
    ▪ Revamped user journey through UI/UX interventions which led to 27% improvement in customer conversion
    ▪ Analyzed refund patterns, user journeys to figure out payment gateway issues and implemented targeted fix which
    resulted in transaction success rate uptick of ~20%
    ▪ Reduced customer churn at checkout-to-payment step by 16% by showing accurate TAT for available inventories
    ICICI Bank, Mumbai Product Manager Jul’21-Jun’22
    ▪ Rebuilt product lifecycle of no cost EMI instant online loan disbursement which boosted revenues by 35%
    ▪ Redesigned the existing loyalty and referral program based on customer profitability index, resulting in a 22%
    increase in repeat purchases thereby increasing customer life time value
    ▪ Enabled UPI payments for consumers loans repayment basis user insights to improve NPS by 18%
    ▪ Increased E-Nach registrations from 16% to 45% by integrating with third party APIs to enhance customer experience
    ▪ Orchestrated e-commerce partnerships with aggregators, driving 5 million/month in loan disbursements
    ▪ Manage API and Apk level integrations and developments to source CD loans across 150+ cities PAN India
    Infosys Limited, Pune Senior Associate Consultant May’19-Jul’21
    ▪ Propelled $300k revenue by delivering end-to-end Dynamics CRM solutions across Retail, Banking and Insurance
    ▪ Created Bolt-on Solutions like Intelligent and Responsive Social Care with Power-BI analytics & Sentiment Analysis
    features and HR-Helpdesk with AI based Form Recognizer of Azure
    ▪ Led Agile-based end-to-end UAT for MVPs, ensuring 100% defect resolution and on-time delivery.
    ▪ Ideated, built and launched solutions across Microsoft Products like Omni-channel Engagement, Power Automation,
    Customer Insights, Marketing, Sales, AI/ ML and Chatbots
    ▪ Analyzed functional requirements of RFPs and proposed custom solutions to bridge gap between client requirements
    and Microsoft products which helped win over 12 deals
    Education
    MBA SCMHRD, Pune 7.4/10 2019
    B.E, Computer Science Rajiv Gandhi Institute of Technology, Mumbai 7.5/10 2016
    Class XII, CBSE St John’s Sr Sec School 74.8 2012
    Class X, SSC Tarapur Vidya Mandir 90.0 2010
    Achievements
    • Ranked in top 10 in the Data Science Hackathon project, IIT Madras Apr’ 21
    • Best Debutant Award, Dynamic Debutant Award, Infosys Feb’ 21
    • Awarded ‘Star Performer’ for Strategic Research & Analysis in more than 100 retail outlets, RPG Group Jan’ 18
    Extra-Curricular
    • Web3, Blockchain, Data Science, Python Programming, SQL, Tableau, AI/ ML
    • Other interests – Swimming, Karate, Table Tennis, Running, Equity Investing

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