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    E Report

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    julekhakhan19993
    1) An onsite service call was conducted by Lenovo engineer Mohammed Adnan to address a speaker noise issue on a Lenovo NB IP Gaming 3 laptop for a customer named Le Baljeet Nagar. 2) The engineer arrived onsite, checked the system, and found a hardware issue with the speaker that required replacing. The engineer replaced the speaker and verified all system components were now working properly. 3) The customer provided feedback on a satisfaction survey rating various aspects of the onsite service received.

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    E Report

    Uploaded by

    julekhakhan19993
    39 views2 pages
    1) An onsite service call was conducted by Lenovo engineer Mohammed Adnan to address a speaker noise issue on a Lenovo NB IP Gaming 3 laptop for a customer named Le Baljeet Nagar. 2) The engineer arrived onsite, checked the system, and found a hardware issue with the speaker that required replacing. The engineer replaced the speaker and verified all system components were now working properly. 3) The customer provided feedback on a satisfaction survey rating various aspects of the onsite service received.

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    1) An onsite service call was conducted by Lenovo engineer Mohammed Adnan to address a speaker noise issue on a Lenovo NB IP Gaming 3 laptop for a customer named Le Baljeet Nagar. 2) The engineer arrived onsite, checked the system, and found a hardware issue with the speaker that required replacing. The engineer replaced the speaker and verified all system components were now working properly. 3) The customer provided feedback on a satisfaction survey rating various aspects of the onsite service received.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    39 views2 pages

    E Report

    Uploaded by

    julekhakhan19993
    1) An onsite service call was conducted by Lenovo engineer Mohammed Adnan to address a speaker noise issue on a Lenovo NB IP Gaming 3 laptop for a customer named Le Baljeet Nagar. 2) The engineer arrived onsite, checked the system, and found a hardware issue with the speaker that required replacing. The engineer replaced the speaker and verified all system components were now working properly. 3) The customer provided feedback on a satisfaction survey rating various aspects of the onsite service received.

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    Download as pdf or txt
    of 2

    Lenovo India Pvt.Ltd.

    Onsite Service Call Report


    Whatsapp Numbers
    8067916677 - Idea
    8067916666 - Think
    [email protected]

    SO No 4010981323 Type : In Warranty


    Customer Name le Call logged Date 2023-12-28 07:54:17.69

    baljeet nagar,t554 gali no 22 near


    Address with Pin Code Cust scheduled date and time 2023-12-29 05:30:00.0
    110008

    Phone numbers +918588981747

    ENGINEER DETAILS CALL STATUS


    Full name Mohammed Adnan
    Fixed
    Lenovo ID # INWP23010173

    Model Name Serial No. Machine Type Engineer arrival Dt /time Date: 2023-12-29 11:29:09 AM
    System Details
    NB IP Gaming 3 15ACH6 R5 8G 512G 11S MP2BYPM4 82K201YAIN Activity Start Dt/time Date: 2023-12-29 11:29:09 AM
    Activity End Dt/time Date: 2023-12-29 11:37:49 AM

    Problem(s) Reported : #PC2/Speaker noise issue/DV}


    I have visited site and found system speaker isn't working fine so I checked system and it's serial number i found hardware
    Observations/Action Taken :
    issue in speaker need to replace so I checked and replaced now it's working fine call close part replace

    POST-REPAIR CHECKLIST -
    Power on/Shutdown
    Working Hard Drive/Op al Drive Working
    function/Hinges/Bezel
    USB and other I/O Ports/SD Slot/SIM
    AC Adapter/Battery/Display/LCD Working Working
    slot
    Display Working Speakers/Audio Jack/web Cam Working
    Keyboard/Touchpad/touchscreen/stylus Working LAN Port/Wi /WWAN/Bluetooth Working

    LSC Code Final Result Code: U15KG7RZB-NNPPBC


    LSC Result Passed

    PART NO DESCRIPTION DEF SERIAL NO GOOD SERIAL NO PART DELIVERY DATE ITEM CATEGORY
    20 Speaker C 82K1 R&L 5SB0S31954 5SB0S31954 2023-12-28 11:11:00.0 ZSP1
    22 Inbound handling fee ZRET
    10 Onsite Labor ZLAB

    Disclaimer :?Services under this Repair Order Form are subject to Lenovo's standard terms & condi ons , It is the Customer's sole responsibility to complete a backup of all exis ng
    data, so ware and programs on affected systems before receiving Services . Except as agreed to in wri ng between Customer and Lenovo, Lenovo's Service offerings do not include
    the loading or reloading of the Customer's applica on so ware or the Customer's data as set out in the terms and condi ons . (Note* Terms & condi ons of Service & support are
    available at www.Lenovo.com )
    LENOVO WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, SOFTWARE OR LOSS OF USE OF ANY COMPUTER OR NETWORK SYSTEMS In
    Warranty

    Kindly note,if any further assistance or query on the service carried out as on date, please feel free to revert on the mentioned Id - [email protected].
    Concern stake holder will get in touch with you at the earliest.

    This is an electronically generated report

    Customer Remarks:

    Customer Signature

    Customer Feedback Form


    Service order ID: 4010981323 Onsite Engineer Mohammed Adnan
    Dear Customer,
    Thank you for providing as opportunity to service your Lenovo System, To serve you better we need your feedback on the service provided
    Please rate following questions on scale of 10 to 0
    10-Delighted 9- Satisfied 0- 8 Not at all Satisfied
    On-Site Service
    Check 'Not applicable' for any aspect which is not relevant to your support experience.
    Please rate your satisfaction with the following aspects of the on-site service representative who handled your incident
    Attributes

    We at Lenovo strive to deliver an


    exemplary service for our customers and if
    you feel you have not received the same,
    Thinking about this experience, how satisfied are you with the support you received ? please follow the below QR code or write to
    us at the below email address-
    Satisfied Neutral UnSatisfied

    How Satisfied are you with the total time it took to resolve your issue ?

    0 1 2 3 4 5 6 7 8 9 10 NA

    [email protected]

    Suggestions or comments if any


    --

    Name: Mohammed Adnan Contact No. : 9958616651 Engineer Photo :

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