Ravi Singh

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App Review

Sep 2, 2023 at 9,15 PM

Unresolved Issues

Your app version was rejected and no other items submitted can be accepted or approved. You can make edits to your app version below.

Date Submitted Submitted By Last Updated By Submission ID

Sep 2, 2023 at 9:15 PM Ravi Singh Apple 7e6cd328-d7c5-47a1-8167-
6fac55ba0180

Items Submitted (1)

You can review and make edits to your items below, or communicate with Apple. Accepted items won't be available for release until all items with issues are resubmitted and
accepted. You can also remove those items and resubmit them later.

ITEM TYPE REVIEW STATUS ACTION

iOS App 1.0

App Version Rejected Edit
1.0 (1.2)

Messages (6)

App Review 2023-08-27 1:14 AM

Guideline 2.3.3 - Performance - Accurate Metadata

We noticed that your screenshots do not sufficiently show your app in use. Specifically, your iPad Pro (2nd Gen) and iPad Pro (6th Gen) screenshots show an iPhone
device frame.

To help users understand your app’s functionality and value, your screenshots should highlight your app's core concept. For example, a gaming app should feature
screenshots that capture actual gameplay within the app.

Next Steps

Please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices.

Keep in mind the following requirements:

- Marketing or promotional materials that do not reflect the UI of the app are not appropriate for screenshots.
- The majority of the screenshots should highlight your app's main features and functionality.
- Confirm that your app looks and behaves identically in all languages and on all supported devices.
- Make sure that the screenshots show your app in use on the correct device. For example, iPhone screenshots should be taken on iPhone, not on iPad.

Resources

- To learn more about creating great screenshots for the App Store, see Optimizing Your App Store Product Page.
- To learn more about uploading screenshots, see App Store Connect Help.

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

We found in our review that your app does not meet all of our requirements for apps that offer highly regulated services or handle sensitive user data. Specifically:

- The app must be published under a seller and company name that is associated with the organization or company providing the services. In this case, your app
must be published under a seller name and company name that reflects the REC India name.

The guideline 5.1.1(ix) requirements give App Store users confidence that apps operating in highly regulated fields or that require sensitive user information are
qualified to provide these services and will responsibly manage their data.

Next Steps

To resolve this issue, it would be appropriate to take the following steps:

- Your app must be published under a seller name and company name that reflects the REC India name. If you have developed this app on behalf of a client, you may
resubmit the app through their account, if they have one. You may also request an update to the company name on your account by having the Team Agent edit the
account information.

Please note that you cannot resolve this issue with documentation showing permission to publish this app on behalf of the content owner or institution.

Resources

- Learn how to transfer apps between accounts.

- Request a fee waiver for nonprofit organizations, accredited educational institutions, or government entities.
Please see attached screenshot for details.

iOS App 1.0 App Version

Rejection Reasons:

2.3.3 Performance: Accurate Metadata

5.1.1 Legal: Privacy - Data Collection and Storage

Rejection Attachments:

29539f8cb1d170971f438a51b76bb93072d6416f.png Preview Download

Ravi Singh 2023-08-28 9:58 AM

Dear Apple Team,

We have attached the letterhead from our Client, REC; kindly check.

updated please check

Message Attachments:

Letter to App Store.pdf Preview Download

App Review 2023-08-29 7:35 PM

Hello,

The issues we previously identified still need your attention.

If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know.

Guideline 2.3.3 - Performance - Accurate Metadata

We noticed that your screenshots do not sufficiently show your app in use. Specifically, your iPad Pro (2nd Gen) and iPad Pro (6th Gen) screenshots show an iPhone
device frame.

To help users understand your app’s functionality and value, your screenshots should highlight your app's core concept. For example, a gaming app should feature
screenshots that capture actual gameplay within the app.

Next Steps

Please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices.

Keep in mind the following requirements:

- Marketing or promotional materials that do not reflect the UI of the app are not appropriate for screenshots.
- The majority of the screenshots should highlight your app's main features and functionality.
- Confirm that your app looks and behaves identically in all languages and on all supported devices.
- Make sure that the screenshots show your app in use on the correct device. For example, iPhone screenshots should be taken on iPhone, not on iPad.

Resources

- To learn more about creating great screenshots for the App Store, see Optimizing Your App Store Product Page.
- To learn more about uploading screenshots, see App Store Connect Help.

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

We found in our review that your app does not meet all of our requirements for apps that offer highly regulated services or handle sensitive user data. Specifically:

- The app must be published under a seller and company name that is associated with the organization or company providing the services. In this case, your app
must be published under a seller name and company name that reflects the REC India name.

The guideline 5.1.1(ix) requirements give App Store users confidence that apps operating in highly regulated fields or that require sensitive user information are
qualified to provide these services and will responsibly manage their data.

Next Steps

To resolve this issue, it would be appropriate to take the following steps:

- Your app must be published under a seller name and company name that reflects the REC India name. If you have developed this app on behalf of a client, you may
resubmit the app through their account, if they have one. You may also request an update to the company name on your account by having the Team Agent edit the
account information.

Please note that you cannot resolve this issue with documentation showing permission to publish this app on behalf of the content owner or institution.

Resources

- Learn how to transfer apps between accounts.

- Request a fee waiver for nonprofit organizations, accredited educational institutions, or government entities.
Please see attached screenshot for details.

iOS App 1.0 App Version

Rejection Reasons:

2.3.3 Performance: Accurate Metadata

5.1.1 Legal: Privacy - Data Collection and Storage

Rejection Attachments:

466e12845916c2bd5605405f3bbca05bf403e7c3.png Preview Download

Ravi Singh 2023-08-31 3:58 PM

Dear Apple Team ,

I appreciate your prompt response regarding the review of our app, and I would like to address the concerns raised in your previous message regarding the seller and
company name associated with the app publication.
First and foremost, I want to emphasize our commitment to adhering to all guidelines set forth by the App Store. The app in question has been developed in
collaboration with our esteemed client, REC India, pursuant to a tender that we were awarded to provide them with a solution that aligns with their requirements.
I understand that the requirement for the app to be published under a seller and company name associated with REC India is an important guideline to ensure
transparency, trust, and responsible management of sensitive user information. While we acknowledge the significance of this guideline, I kindly request your
consideration of the unique circumstances surrounding the app's development and publication process.
Our intention is to ensure that the app's identity aligns seamlessly with REC India, and as per the client's request, we are fully prepared to transition the app to their
account once it has been successfully published. This approach allows REC India to maintain control and ownership of their app while still benefiting from our
technical expertise in the development and initial publication stages.
Thank you for your time and consideration. We value our relationship with the App Store and are dedicated to delivering the highest quality and compliance in all our
app submissions. We look forward to your positive response and the opportunity to ensure a successful and compliant app publication.

App Review 2023-08-31 8:08 PM

Hello Ravi,

Thank you for your reply.

Regarding 5.1.1, App must be published under a seller and company name that is associated with the organization or company providing the services. In this case,
your app must be published under a seller name and company name that reflects the REC India name.

To resolve this issue, it would be appropriate to published your app under a seller name and company name that reflects the REC India name. If you have developed
this app on behalf of a client, you may resubmit the app through their account, if they have one.

We look forward to reviewing your resubmitted app.

Best regards,

App Store Review

App Review Yesterday 9:21 AM

Hello,

Thank you for your efforts to follow our guidelines. There are still some issues that need your attention.

If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know.

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

We continue to find in our review that your app does not meet all of our requirements for apps that offer highly regulated services or handle sensitive user data.
Specifically:

- The app must be published under a seller and company name that is associated with the organization or company providing the services. In this case, your app
must be published under a seller name and company name that reflects the REC India name.

The guideline 5.1.1(ix) requirements give App Store users confidence that apps operating in highly regulated fields or that require sensitive user information are
qualified to provide these services and will responsibly manage their data.

Next Steps

To resolve this issue, it would be appropriate to take the following steps:

- Your app must be published under a seller name and company name that reflects the REC India name. If you have developed this app on behalf of a client, you may
resubmit the app through their account, if they have one. You may also request an update to the company name on your account by having the Team Agent edit the
account information.

Please note that you cannot resolve this issue with documentation showing permission to publish this app on behalf of the content owner or institution.

Resources

- Learn how to transfer apps between accounts.

- Request a fee waiver for nonprofit organizations, accredited educational institutions, or government entities.

Request a phone call from App Review

At your request, we can arrange for an Apple Representative to call you within the next three to five business days to discuss your App Review issue.

Request a call to discuss your app's review

iOS App 1.0 App Version

Rejection Reasons:

5.1.1 Legal: Privacy - Data Collection and Storage

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