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QC and QA

The document contains a 20 question multiple choice test on quality control and quality assurance. The test covers topics such as definitions of quality, contributions of quality experts like Crosby, Deming, and Juran, ISO standards, total quality management principles, quality tools like benchmarking, and environmental management systems. The purpose of the test is to assess understanding of key quality concepts for a third year civil engineering course.

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MAHESHWAR S MAREGOUDRU
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2K views2 pages

QC and QA

The document contains a 20 question multiple choice test on quality control and quality assurance. The test covers topics such as definitions of quality, contributions of quality experts like Crosby, Deming, and Juran, ISO standards, total quality management principles, quality tools like benchmarking, and environmental management systems. The purpose of the test is to assess understanding of key quality concepts for a third year civil engineering course.

Uploaded by

MAHESHWAR S MAREGOUDRU
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Navodaya Institute of Technology, Raichur USN:

Department of Civil Engineering


Academic Year 2023-24 (Odd Semester)
Internal Assessment Test I
Quality Control and Quality Assurance – 21CV584
III Year / V Semester
1 CREDIT SUBJECT
Answer all the multiple choice questions (MCQs) (1 x 20 = 20 M)

1. Definition of Quality is __________ b) Integrated Standards Organization


a) It is conformation to specification c) International Organization for Standardization.
b) It is about meeting the needs of the customer. d) Industry Standards Office
c) It is reduction in variability
d) All of the above 7. In ISO 9000 terminology, what is the definition of
"quality management system"?
2. Which among the following is not a contribution a) A set of quality control tools
made by Crosby? b) The organizational structure, processes, and
a) Four Absolutes of Quality resources for implementing quality
b) Fourteen Steps for Quality Improvement management
c) Quality Vaccine c) A statistical measure of process variation
d) Quality Trilogy d) The total number of defects in a product

3. According to Crosby’s First Absolute of Quality, 8. What is the cost associated with preventing defects
quality is_______ to requirements, not goodness. and errors in a product or process called?
a) Conformance a) Appraisal cost
b) Negligence b) Internal failure cost
c) Carelessness c) External failure cost
d) Betrayal d) Prevention cost

4. Which of the following is not a contribution made 9. What is the cost associated with reworking or
by Deming? scrapping defective products before they reach the
a) Deming’s 14points. customer?
a) Prevention cost
b) System of Profound Knowledge.
b) Appraisal cost
c) Deming Cycle. c) Internal failure cost
d) Taguchi Loss Function d) External failure cost

5. Which of the following is NOT a dimension of 10. What is the first phase of the PDCA cycle?
quality according to Juran? a) Check
a) Performance b) Do
c) Plan
b) Reliability
d) Act
c) Conformance
d) Quantity 11. What role does poor material selection play in
contributing to poor quality in construction?
6. What does the acronym ISO stand for in the a) Enhancing structural integrity
context of quality standards? b) Reducing project costs
a) International Service Organization c) Increasing the risk of defects and failures
d) Improving project aesthetics
12. Who is often considered the pioneer of Total 18. What is a potential challenge or limitation of
Quality Management? benchmarking in quality management?
a) Philip Crosby a) It leads to complacency and a lack of
b) W. Edwards Deming innovation
c) Joseph Juran b) It is time-consuming and expensive
d) Kaoru Ishikawa c) It encourages setting unrealistic goals
d) It minimizes the importance of customer
13. In TQM, what is the role of top management? feedback
a) Ignoring quality initiatives
b) Solely focusing on short-term goals 19. In ISO 14001, what is the significance of the
c) Establishing a vision, mission, and values for "Plan-Do-Check-Act" cycle?
quality a) A framework for environmental audits
d) Minimizing employee involvement b) A model for continuous improvement in
environmental performance
14. What is Quality Function Deployment (QFD) in c) Guidelines for product labeling
construction primarily used for? d) Procedures for emergency response
a) Managing project budgets
b) Enhancing communication among project 20. What is the purpose of ISO 14040 in the ISO
teams 14000 series?
c) Translating customer requirements into a) Guidelines for environmental labeling
design and construction features b) Principles and framework for life cycle
d) Controlling construction schedules assessment
c) Requirements for an environmental
15. Which type of benchmarking involves comparing management system
performance with direct competitors or similar d) Guidelines for environmental auditing
organizations?
a) Internal benchmarking
b) External benchmarking
c) Competitive benchmarking
d) Process benchmarking

16. What is the core standard in the ISO 14000 series


that specifies the requirements for an
environmental management system (EMS)?
a) ISO 14001
b) ISO 14010
c) ISO 14020
d) ISO 14004

17. The Concept of “do it right first time” is given by


_________
A. Phillip B Crosby
B. W. Edwards Deming
C. Joseph Juran
D. Kaoru Ishikawa

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