EB022 Sunbird Ebook DataCenterCMDB
EB022 Sunbird Ebook DataCenterCMDB
EB022 Sunbird Ebook DataCenterCMDB
What is a Data
Center CMDB?
DCIM as the Source of Truth
Today’s data center managers often find themselves performing swivel chair
management in which they must use disparate systems to manage their data
center operations.
The most common pain points of having unintegrated data center management tools are:
To overcome these challenges, data center managers must create a single source of truth.
In this eBook, we’ll explore how leading organizations are integrating modern CMDB and data center
management tools to drive automation, boost productivity, and increase the accuracy of their data.
Both types of CMDB complement one other. Rather than using one or the other, both tools have
advantages that are amplified for all teams when they are integrated and share data.
All corporate IT assets and their All data center resources and
Tracks
configurations as logical objects capacity
Data Center
What Is Typically Tracked IT CMDB
CMDB
By comparison, a Data Center CMDB provides a digital twin of your data center.
A modern Data Center CMDB vendor will be focused on providing “automation via integration,” in which
out-of-the-box CMDB connectors enable you to automatically populate data in the systems you want to see
it to eliminate swivel chair management. This not only reduces the manual effort required to track your
physical infrastructure but also increases the accuracy of your data and enhances the presentation
of information.
Your Data Center CMDB should work with what you have and come with open APIs and configurable connectors to
simplify integration and enable bidirectional communications to automatically create, update, and delete assets in
both systems.
ServiceNow is one of the most popular IT CMDB tools and is also the easiest to integrate with a Data Center CMDB.
Leading Data Center CMDB providers will have a certified ServiceNow connector app available on the ServiceNow
store. Integrating the two typically takes less than one hour. Once you’ve planned out your goals for integration, it’s
simply a matter of installing the connector app, mapping a few key fields, and optionally configuring any filtering.
For other popular IT CMDBs like BMC, Jira, and Ivanti/Cherwell, leading Data Center CMDBs will have a universal
CMDB connector that can be configured to integrate with virtually any CMDB that exposes its REST APIs, even
homegrown systems.
and others...
The key benefits we hear most from leading data center managers include:
• Enabling a single source of truth. Integrating systems breaks down information silos and
increases the accuracy of your data.
• Increased collaboration across functional teams. Integration creates one holistic
picture of all available data, enabling data-driven collaboration and decision-making across
all teams.
• Improved workflow and productivity. Information entered in one system is automatically
pushed to another, saving you time by not having to update multiple systems or cross-check
data.
• Elimination of human error. Automation dramatically reduces human error which can
negatively impact uptime and efficiency.
• Better focus on more strategic projects. Automating routine, time-consuming tasks frees
your team up to spend more time on higher priority projects.
• Simplified data center security management. You can easily maintain user permissions
across multiple systems to ensure security policies are adhered to.
“We’re going to use the ServiceNow integration so that when our operations team adds the serial
numbers and asset tags, it’ll automatically populate [in our DCIM]. That saves a pretty big step for
both our teams.”
Ken Torres, Global Data Center Engineer, eBay
“Say we didn’t put a rack in our DCIM. If something is installed from the ops team, ServiceNow will
actually go and tell our DCIM which cabinet and which U. It will automatically place the item in our
DCIM when it’s been inputted into ServiceNow.”
Mark Jones, Global Data Center Engineer, eBay
The best data center managers are enabling a single source of truth by leveraging a
Data Center CMDB and integrating it with their traditional IT CMDB.
Don’t be left behind. Drive automation via integration with modern data center
management tools to save time and improve data accuracy.
Other Resources to Help You Enable a Single Source of Truth with CMDB Integration:
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