EB022 Sunbird Ebook DataCenterCMDB

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EBOOK

What is a Data
Center CMDB?
DCIM as the Source of Truth

DCIM that’s easy, fast, and complete.


Introduction
Modern data centers are more complex, distributed, and difficult to
manage than ever before. This is true not just for the physical data center
infrastructure, but also for the software tools used to manage it.

Today’s data center managers often find themselves performing swivel chair
management in which they must use disparate systems to manage their data
center operations.

The most common pain points of having unintegrated data center management tools are:

• Data inaccuracy. When data needs to


be manually entered into multiple
systems, there is an increased likelihood
that human error will lead to incorrect
data in one or both tools.
• Reduced productivity. The manual
effort of dual entry is time-consuming
and takes resources away from other
more productive tasks.
• Cross-functional silos. Functional
blockages may lead to teams only
having access to the data in their
specific tools. This leads to a lack of data
sharing and collaboration that enables
the most informed decisions.

To overcome these challenges, data center managers must create a single source of truth.

In this eBook, we’ll explore how leading organizations are integrating modern CMDB and data center
management tools to drive automation, boost productivity, and increase the accuracy of their data.

What is a Data Center CMDB? DCIM as the Source of Truth 2


What is a Traditional IT
CMDB?

To deliver IT services more efficiently and make better business


decisions, most organizations leverage a Configuration Management
Database (CMDB).

A traditional IT CMDB stores information on the hardware, software, systems, facilities,


and personnel within an organization. It provides a view of your IT environment to help
you understand what assets (also known as Configuration Items or CIs) you have and
how those assets are related.

Traditional IT CMDBs are commonly used


for accurate data center change
management and ticketing requests,
allowing data center professionals to
account for and report on moves, adds, and
changes. They are also frequently used for
impact analysis, root cause analysis, and
legal compliance.

Traditional IT CMDBs are useful, and many


organizations would not be able to function
properly without them. However, data
centers are mission-critical to modern
organizations and traditional IT CMDBs do
not offer the complete solution they require.

Today’s data center teams need a Data Center CMDB.

What is a Data Center CMDB? DCIM as the Source of Truth 3


What is a Data Center
CMDB?

A Data Center CMDB is a component of Data Center Infrastructure


Management (DCIM) software that expands upon and enhances the
information that is typically tracked in a traditional IT CMDB.

It provides an accurate, real-time


view of the IT equipment
residing in the data center (i.e.,
servers, network, storage) and
the supporting infrastructure
assets (i.e., racks, rack PDUs,
patch panels, structured cabling,
patch cabling, floor PDUs, UPSs,
busways, branch circuits).

A Data Center CMDB shows you


what assets you have, who owns
them, where they are located,
and how they are connected
with relationship mapping down
to physical port levels and up to
virtual machine and application
levels.

Watch a two-minute demo of a Data


Center CMDB.

What is a Data Center CMDB? DCIM as the Source of Truth 4


How Does a Data Center
CMDB Compare to a
Traditional IT CMDB?
While a Data Center CMDB and a traditional IT CMDB share some
similarities, they are typically used by different teams and track different
information for different use cases and desired outcomes.

Both types of CMDB complement one other. Rather than using one or the other, both tools have
advantages that are amplified for all teams when they are integrated and share data.

Traditional IT CMDB Data Center CMDB

Used by IT teams Data center operations teams

Rich 3D visualization with


User interface Database of fields
detailed information

All corporate IT assets and their All data center resources and
Tracks
configurations as logical objects capacity

Asset management, power and


Change management, ticketing, environment monitoring,
Use cases impact analysis, root cause analysis, capacity planning, connectivity and
legal compliance port management,
visualization

Better align IT with the business Optimize the availability,


Goals through the product or service deliv- efficiency, and utilization of the
ery lifecycle data center

What is a Data Center CMDB? DCIM as the Source of Truth 5


What Is Typically Tracked in
an IT CMDB vs. a Data
Center CMDB?
There is some overlap in what information is commonly tracked in a
traditional IT CMDB and a Data Center CMDB. However, a Data Center
CMDB provides a much more holistic view of all the data center
infrastructure resources and capacities.

Data Center
What Is Typically Tracked IT CMDB
CMDB

Asset identification and description

All corporate IT assets (Configuration Items)

Configuration Item relationships

Hardware/software configurations (e.g., server,


memory, disk space)

Asset lifecycle (e.g., in service, out of service)

Hardware/software that resides in the data center,


along with their configuration and asset lifecycle

All physical data center infrastructure (racks, rack


PDUs, patch panels, structured and patch cabling,
floor PDUs, UPSs, busways, branch circuits) along
with their physical relationships/connections

Detailed physical location of data center assets


(e.g., site location, cabinet location, and U position)

What is a Data Center CMDB? DCIM as the Source of Truth 6


Data Center
What Is Typically Tracked IT CMDB
CMDB

Rack elevation views with high-fidelity front and


back images

Measured power and temperature readings,


trending, and alerting

Dimensional, weight, and physical data/power port


information of assets

Physical relationships and connectivity for power


supply and network interface cards along with
capacity of all physical port types

Utilization and capacity of data center infrastructure


resources (e.g., power, space, and cooling)

3D visualization of assets and logical connectivity


between equipment

What is a Data Center CMDB? DCIM as the Source of Truth 7


What Can’t You Get
From Your Traditional IT
CMDB?
A traditional IT CMDB is just a database of fields. It does not allow you to
remotely visualize any of your devices or how they are connected.

By comparison, a Data Center CMDB provides a digital twin of your data center.

With a Data Center CMDB, you can visualize:

• Assets. See where your servers,


networking, and storage equipment are in
real-time. High-fidelity images of each asset
provide a 3D replica down to the port level
that’s to scale. Rack elevations of single or
multiple racks can be viewed at any angle or
side by side.
• Connections. See all your structured, patch,
and power distribution cabling with port-to-
port information such as cable length, color,
and type. You can even visualize cables that
are under the raised floor or in overhead
cable trays.
• Power. Real-time power data from metered
devices such as intelligent rack PDUs is
overlaid on floor map and rack elevation
views to understand health and capacity at a
glance.
• Environment. Live measured readings from
environmental sensors such as temperature,
humidity, and pressure differential provide an
accurate view of what’s happening in the
data center.

Watch a two-minute video of what your IT CMDB can’t provide.

What is a Data Center CMDB? DCIM as the Source of Truth 8


How Does a Data Center
CMDB Integrate with a
Traditional IT CMDB?
Data center management involves a lot of manual effort which is time-
consuming and has the potential for human error.

A modern Data Center CMDB vendor will be focused on providing “automation via integration,” in which
out-of-the-box CMDB connectors enable you to automatically populate data in the systems you want to see
it to eliminate swivel chair management. This not only reduces the manual effort required to track your
physical infrastructure but also increases the accuracy of your data and enhances the presentation
of information.

Your Data Center CMDB should work with what you have and come with open APIs and configurable connectors to
simplify integration and enable bidirectional communications to automatically create, update, and delete assets in
both systems.

ServiceNow is one of the most popular IT CMDB tools and is also the easiest to integrate with a Data Center CMDB.
Leading Data Center CMDB providers will have a certified ServiceNow connector app available on the ServiceNow
store. Integrating the two typically takes less than one hour. Once you’ve planned out your goals for integration, it’s
simply a matter of installing the connector app, mapping a few key fields, and optionally configuring any filtering.

For other popular IT CMDBs like BMC, Jira, and Ivanti/Cherwell, leading Data Center CMDBs will have a universal
CMDB connector that can be configured to integrate with virtually any CMDB that exposes its REST APIs, even
homegrown systems.

and others...

Watch a two-minute video of how easy it is to integrate CMDBs.

What is a Data Center CMDB? DCIM as the Source of Truth 9


What Are the Benefits of
Integrating CMDBs and
Sharing Data?
There are many benefits of driving automation via integration in your
data center.

The key benefits we hear most from leading data center managers include:

• Enabling a single source of truth. Integrating systems breaks down information silos and
increases the accuracy of your data.
• Increased collaboration across functional teams. Integration creates one holistic
picture of all available data, enabling data-driven collaboration and decision-making across
all teams.
• Improved workflow and productivity. Information entered in one system is automatically
pushed to another, saving you time by not having to update multiple systems or cross-check
data.
• Elimination of human error. Automation dramatically reduces human error which can
negatively impact uptime and efficiency.
• Better focus on more strategic projects. Automating routine, time-consuming tasks frees
your team up to spend more time on higher priority projects.
• Simplified data center security management. You can easily maintain user permissions
across multiple systems to ensure security policies are adhered to.

FROM THE EXPERTS:

“We’re going to use the ServiceNow integration so that when our operations team adds the serial
numbers and asset tags, it’ll automatically populate [in our DCIM]. That saves a pretty big step for
both our teams.”
Ken Torres, Global Data Center Engineer, eBay

“Say we didn’t put a rack in our DCIM. If something is installed from the ops team, ServiceNow will
actually go and tell our DCIM which cabinet and which U. It will automatically place the item in our
DCIM when it’s been inputted into ServiceNow.”
Mark Jones, Global Data Center Engineer, eBay

What is a Data Center CMDB? DCIM as the Source of Truth 10


Conclusion
To reduce the complexity of modern data center management, you need to maximize
the value of your data and eliminate swivel chair management. However, with
different teams and disparate systems for separate areas and functions of the data
center, it can be difficult to standardize on common tools.

The best data center managers are enabling a single source of truth by leveraging a
Data Center CMDB and integrating it with their traditional IT CMDB.

Don’t be left behind. Drive automation via integration with modern data center
management tools to save time and improve data accuracy.

Other Resources to Help You Enable a Single Source of Truth with CMDB Integration:

• DCIM Software and CMDB: Why You Should Consider Integration


• Creating a Single Source of Truth with DCIM Software and CMDB
• 3 Real-World Use Cases of Data Center Automation via Integration
• Integrate and Automate with DCIM Software
• 5 Ways to Automate Data Center Operations
• Top 10 Ways to Drive Data Center Automation
• Data Center Automation: 15 Best Practices

What is a Data Center CMDB? DCIM as the Source of Truth 11


Take the Next Step
with Sunbird

Schedule a Personalized Demo


Get a one-on-one live tour of our Data Center CMDB.

Request Demo Now

DCIM Operations Online Demo


Remote 3D visualization of all your racks, assets, power, and network connections. View
200+ dashboard charts and reports. Know the capacity of all infrastructure items.

Try it Free

Watch Data Center CMDB Videos


See two-minute videos of the full-circle capabilities a modern Data Center CMDB
provides such as asset management, visualization, BI and analytics, connectivity
management, capacity management, and more.

Watch Our Videos

What is a Data Center CMDB? DCIM as the Source of Truth 12

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