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1) The customer had raised a ticket (INC9401760) regarding compliance check of their system. 2) The compliance team checked the system and confirmed it was compliant with all parameters. 3) The compliance ticket was closed as resolved but the customer now needs to contact the Service Delivery team regarding an outlook and teams issue.

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30 views2 pages

Transcript

1) The customer had raised a ticket (INC9401760) regarding compliance check of their system. 2) The compliance team checked the system and confirmed it was compliant with all parameters. 3) The compliance ticket was closed as resolved but the customer now needs to contact the Service Delivery team regarding an outlook and teams issue.

Uploaded by

subhenduchatterjee94
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd
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[19:47] Virtual Agent: @L[/incident.do?

sys_id=2c2f3b8e870f3190a04665350cbb351d|
INC9401760]
[19:47] Virtual Agent: Please stand by while I connect you to a live agent.
[20:00] System: Shaik Apsana has joined.
[20:00] Shaik Apsana: Thank you for contacting support. I am looking into your
question now and will be with you shortly.
[20:00] Subhendu Chatterjee: hello
[20:00] Shaik Apsana: Hello, my name is Shaik Apsana, how may I help you?
[20:01] Shaik Apsana: for this you need to raise a service request for compliance
check
[20:01] Subhendu Chatterjee: Can you please look into INC9401760
[20:01] Subhendu Chatterjee: @L[/incident.do?
sys_id=2c2f3b8e870f3190a04665350cbb351d|INC9401760]
[20:01] Subhendu Chatterjee: I already raised
[20:01] Shaik Apsana: Compliance check :
login to >> https://wiprocio.service-now.com/sp -- Report an issue >> IT
Infrastructure support >> Endpoint Security Compliance >> Select Classification
as ( End Point Complience ) Chat window will open please ask the Engineer to make
your system compliant
Service Portal - Service Portal

[20:01] Shaik Apsana: this the path


[20:02] Shaik Apsana: that team will check this
[20:02] Subhendu Chatterjee: and compliance check is done and they replied back
that compliance looks good in the system . I need to connect with SD team
[20:02] Shaik Apsana: system is compliened?
[20:03] Shaik Apsana: they mention it ?
[20:03] Subhendu Chatterjee: INC9404096- Yes , if you go through this incident you
will the the comment from compliance team
[20:04] Subhendu Chatterjee: System has been made compliant in all parameters hence
closing the ticket as resolved:

Macfee ENS/DLP- Checked, latest version installed (NGAV enabled)


SCCM: Intune synced Up-to-date (As per recent communications with Sccm team,Sccm
not required in APL machines.)

Bit locker: Encrypted.


Zscaler: Running
CrowdStrike replaced with Cortex XDR.
Cyber ark has been replaced by Beyond Trust

Thank you for contacting BCP Compliance Team. Incase of further assistance related
to bcp
compliance you may visit to https://support.wipro.com/selfservice/Update.aspx?
ID=908
INC9403556-user facing outlook & teams issue this ticket is transfer
[20:04] System: Shaik Apsana has left.
[20:04] System: Shaik Apsana has ended the conversation.
[20:04] System: The conversation has ended
[20:04] System: You can download the transcript of this conversation
[20:04] Virtual Agent: @L[https://wiprocio.service-now.com/va_link.do?
token=77ee77ef77eSMWE1NDJjNWQ0N2EwNjExMGRkY2M5YmQ4NzM2ZDQzOWPvt6zvt5Qx77es77etWkEye
k1TTFNfQzl3ZDV2LUF0VXB3QT09R0VNNEJ6cGUxY1ptN0VPQWFwUmt5c3RrWXMxMDQ3ZmYyQkRFOFU5aDNQ
dWpLZVJVbnhpbTJWU2VMTXpRanEyNnhoMXVXcEdzVGhfdlB1VGJ4dWIydmlnN1p1Y2UxSElkUlV4d0JDd0V
1Y3hUNGRLcThROVZhSUxOWGQ0MjJBbUFxOXpCM1FRSnJLcUY4cWJETHZTZS1LS1lWcG5MWGZyY0pfbWx3bT
Fx77eu77ev&target_url=https%3A%2F%2Ffanyv88.com%3A443%2Fhttps%2Fwiprocio.service-now.com
%2Fdownload_agent_transcript.do%3Fsysparm_sys_id
%3Dbe9a285e8743b19062ff84c40cbb3515|Download]
[20:04] Virtual Agent: Thank you for using chat support, to re-initiate the chat,
Please refresh the Page/Browser.

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