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    Елена Кулабнева
    The document is an interview transcript between an interviewer and Gérard Desmarest about business intelligence and industrial espionage. Gérard explains that business intelligence is the legal collection of information through open sources, while industrial espionage involves illegal methods of gathering intelligence like electronic surveillance or hiring inside agents. He advises that businesses are vulnerable through their information systems if not properly protected, and also through employees who may be influenced to share confidential information. Training employees on security techniques can help them protect against manipulation. In general terms, Gérard discusses conducting security reviews for companies that had experienced industrial espionage to identify installed monitoring systems and advise on improved protections.

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    Елена Кулабнева
    31 views2 pages
    The document is an interview transcript between an interviewer and Gérard Desmarest about business intelligence and industrial espionage. Gérard explains that business intelligence is the legal collection of information through open sources, while industrial espionage involves illegal methods of gathering intelligence like electronic surveillance or hiring inside agents. He advises that businesses are vulnerable through their information systems if not properly protected, and also through employees who may be influenced to share confidential information. Training employees on security techniques can help them protect against manipulation. In general terms, Gérard discusses conducting security reviews for companies that had experienced industrial espionage to identify installed monitoring systems and advise on improved protections.

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    The document is an interview transcript between an interviewer and Gérard Desmarest about business intelligence and industrial espionage. Gérard explains that business intelligence is the legal collection of information through open sources, while industrial espionage involves illegal methods of gathering intelligence like electronic surveillance or hiring inside agents. He advises that businesses are vulnerable through their information systems if not properly protected, and also through employees who may be influenced to share confidential information. Training employees on security techniques can help them protect against manipulation. In general terms, Gérard discusses conducting security reviews for companies that had experienced industrial espionage to identify installed monitoring systems and advise on improved protections.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    31 views2 pages

    Progress Audio Script 2

    Uploaded by

    Елена Кулабнева
    The document is an interview transcript between an interviewer and Gérard Desmarest about business intelligence and industrial espionage. Gérard explains that business intelligence is the legal collection of information through open sources, while industrial espionage involves illegal methods of gathering intelligence like electronic surveillance or hiring inside agents. He advises that businesses are vulnerable through their information systems if not properly protected, and also through employees who may be influenced to share confidential information. Training employees on security techniques can help them protect against manipulation. In general terms, Gérard discusses conducting security reviews for companies that had experienced industrial espionage to identify installed monitoring systems and advise on improved protections.

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    Track 3

    Interviewer: Gérard, what exactly is the difference between ‘business intelligence’ and ‘industrial
    espionage’?
    Gérard Desmarest: Well, the two terms are really very different because the first is entirely legal
    and the second is not. Business intelligence is the collection of information through any legal or
    ‘open’ source. So that could be through trade publications, business magazines, government
    organisations, specialist data sources, the internet or even just through straightforward
    observation. On the other hand, ‘industrial espionage’ is all about gathering intelligence by
    illegal methods. Now, there are various ways people can do that, by electronic surveillance, by
    stealing confidential information and, of course, by recruiting human agents from inside a
    business operation.
    Int: How should businesses go about protecting their information?
    GD: I’d say there are really two critical areas where businesses are particularly vulnerable; the first
    of those is through their information systems. It may be that a business hasn’t protected its
    communication network properly. So it might not even know that critical files have been
    interfered with or have gone missing. So, protecting your information, how it is accessed and
    how it is exchanged – that’s the first thing. On the human side, there are other dangers. People
    are not always honest and they may be prepared to communicate confidential information in
    exchange for something they want. You know, a competitor might try to influence or even hire a
    key member of your staff. So, you really need to have staff you can trust and that means being
    sure that what they are doing is in the best interests of the company. So, I’m afraid there are
    quite a lot of good reasons for companies to install software and systems to monitor the
    activities of their employees. It’s sad to have to say that, but these days information is just too
    valuable.
    Int: How would you advise an employee to be more aware of the danger of espionage?
    GD: I would say that it’s more a question of training than advising. I say that because most
    employees do not understand the techniques that outsiders can use to obtain information about a
    business. So, intelligence or security training can be very helpful because it’s always easier for
    people to protect themselves once they know what they have to protect themselves against. You
    know, competitors can get a lot of useful information from employees just by asking the right
    questions at the right time. And an employee may not even realise that he or she is being
    manipulated. So, good, basic security training is definitely the first thing, and that’s something
    that most companies don’t provide because they don’t know the risks that they are running.
    Int: Can you give us an example of a company that you have advised and explain how you helped
    them?
    GD: Well, I’m afraid I can’t give you any names but, er, yes, I can answer that question in general
    terms. I mean, I’ve been involved in cases where we’ve been called into a company that had
    been the target of industrial espionage, and our job was to identify and locate the systems that
    had been installed. These were mostly quite sophisticated electronic devices which recorded
    telephone conversations and monitored meetings and then transmitted that information to
    outsiders. So, the first part of the job was to conduct a full security review and we did that at the
    weekend when there was nobody at the company. And then once we’d done that, well, we

    PHOTOCOPIABLE © 2006 Pearson Longman ELT 1


    advised the company’s information managers on what they had to do to make sure that it
    wouldn’t happen again. But, er, obviously I can’t discuss the exact details with you – in my
    profession we don’t give away confidential information, we protect it!

    PHOTOCOPIABLE © 2006 Pearson Longman ELT 2

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