SYLLABUS

Quantitative Studies
Department or Program

Prefix & Code OPMT 620 3 Credits

Course Name Operations Management

Section # 19

Term / Year Fall 2022

Instructor Farnoosh Bagheri Office Hours Mondays 5:30 - 7:30 pm

https://teams.microsoft.com/l/team/19%3aZ6-
ZcBd9RjFjGbNv5c2AYtJA2u1btoakfrPoldMrfws1%
40thread.tacv2/conversations?
Email [email protected] Office Hrs. Link
groupId=f0974e62-0100-4a43-
b95c-59d3bf4da18c&tenantId=f5622c43-8e64-4863-
aed4-0cc4908d3c88
You are expected to attend weekly live classes AND Log into the MyUCW course shell (YourAgora for UAP)at least 3 times a week
(Minimum 2 hours) for discussions, assignments & emails.
Course Prerequisites: Course Code and Name (or none)

BUSI 650 Business Analytics; MBAF 502 (if previously enrolled in MBAF)

Course Co-Requisites: Course Code and Name (or none)

None

Course Description: (as in Academic Calendar)

Operations management involves managing the operations of a business to ensure that quality products and services are delivered in a
timely and cost-effective way to meet customers’ needs. Statistical methods and decision support systems using production and
operations management tools are reviewed as part of comprehensive management practices.

Check if this is Reading intensive course (e.g. UAP/ ENGL only.)

Essential Skills are skills that people need for work, learning and life [Check only the skills and definitions applicable to YOUR course]

Effective Writing conveys information or argues a point of view using organizational structures, supporting materials, and language
appropriate for the topic, purpose, and audience. Through written assignments, students should be able to:
• Tailor writing to a specific audience
• Focus writing on a specific purpose
• Produce logical, coherent, and well-structured writing
• Develop a well-supported argument or stance
• Apply appropriate writing standards

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 Critical Thinking skills are used to identify problems and suggest solutions from perspectives other than your own. These skills include
observation, analysis, interpretation, reflection, evaluation, inference, explanation, problem solving, and decision-making. Critical thinking
✔ includes the skills - particularly as applied to one's own work - for articulating the meaning of a statement, judging the truth of a statement
while keeping in mind possible biases, and determining whether a conclusion is justified by the evidence provided.

Oral Communication skills include listening, delegating, managing, verbal and using non-verbal communication. Effective oral
communication influences, informs, and/or connects with others by using organizational structures, supporting materials and delivery skills
suitable to the topic, occasion and audience. Communicate clearly and effectively in oral communication.
Quantitative Reasoning skills are employed to analyze and interpret data and information. Quantitative reasoning involves the
✔ application of numerical, visual, or symbolic reasoning in order to draw inferences, understand phenomena, validate models or theories, or
make predictions.
Creative Thinking is the process of making connections, decisions, or new ideas and generating and evaluating innovative approaches
✔ to problem solving regardless of discipline.

Power Skills for Career-Readiness

Student Learning Outcomes -As stated in the Academic Council approved course (max. six)

1. Analyze and assess and devise solutions to structured and un-structured OM problems in real-world OM situations based on gathering the necessary
information and data.
2. Assess fundamental OM concepts and key principles of OM management to formulate TQM principles in both manufacturing and service
environments as well as supply chain management and scheduling processes.
3. Compare and contrast the use of different decision-making strategies and recommend their use in Operations Management situation
4. Examine the strengths and weaknesses of alternative solutions and recommend the integration of relevant managerial insights into
Operations Management processes in team and individual processes.

Course Structure/Approach (to be completed by instructor)

The course has a strong analytical, applied and experiential orientation and in order to achieve your best you must come to class having read the assigned
readings. Rather than merely rehashing concepts developed in the text, class sessions will be devoted to probing, extending and applying the reading
materials and related skills. We will explore core concepts and some introductory applications during in the first six weeks of the semester. Coming to
class fully prepared will ensure you are able to actively participate and practice more advanced applications of the concepts through in-class activities.
Active participation is also expected within your groups. You will demonstrate your communication and team building skills in your teams throughout the
semester.

Student Performance Assessment

Learning
+ Assignment Description %
Outcome #
Contributions to group discussions in class, weekly
learning summaries and other synchronous &
asynchronous class activities
Student Engagement 10 3, 4
- In Discussion Forum- Review((Asynchronous activity)),
students need to summarize and share their learning of
the first session of class.
Weekly asynchronous activity submitted that includes
two quizzes and outside research followed by discussion
Asynchronous Activity - Quizzes responses with at least two other classmates' groups.
(Interactive Content), Two Weekly References must be included. 20 1, 3, 4
Discussion Forum) - Quizzes will be done during the second session
(interactive activity) of the class. Some of the questions
will be based on research.

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 Learning
+ Assignment Description %
Outcome #
Analyze Case Study (e.g. Harvard Business Publishing
Case Study 1 15 1, 2
Course pack)
Analyze Case Study (e.g. Harvard Business Publishing
Case Study 2 15 1, 2
Course pack)
Recorded video class presentation of aspect of Team
Project Presentation 5 2, 3, 4
Project
Complete report outlining the process, measurements,
- Project Final Report
and conclusions using full APA format
15 2, 3, 4

Tests all the qualitative and quantitative knowledge

- Final Exam
areas covered in weeks 1-10
20 2, 3, 4

Gr ading Scale s
UAP Undergraduate Degrees Graduate Degree Graduation Requirements
A+ = 95 - 100%; A = 90 - 94%; A+ = 90-100%; A = 85-89%; A+ = 90 - 100%;
A- = 85 - 89%; B+ = 80 - 84%; A- = 80-84%; B+ = 76 - 79%; A = 85 - 89%; Bachelor or AA overall CGPA = C
B = 75 - 79%; B- = 70 - 74% ; B = 72 - 75%; B- = 68 - 71%; A- = 80-84%;
MBAF overall CGPA = B
C+ = 65 - 69%; C = 60 - 64%; C+ = 64 - 67%; C = 60 - 63%; B+ = 76 - 79%; B = 72 - 75%;
C- = 55 - 59% ;D = 50 - 54%; C- = 55 - 59% ; D = 50 - 54%; B- = 68 - 71%; C = 60 - 67%; MBA overall CGPA = B
(Course PASS >= 70%); (Course PASS >=50%); (Course PASS >= 60%);
F = 0 - 49%; F = 0 - 49 %; F = 0 - 59%; UAP = B-

Late Assignments: percentage points/ per day lost after the deadline 10

Books to Purchase or OER (How to purchase the textbook, link to MyUCW Textbooks)

Stevenson, Mottaghi & Bakhtiari, Operations Management 7th Canadian Edition, IISBN10: 1264159811 ,ISBN13: 9781264159819 © 2021
Web Access & e-Text via Connect. To register go to McGraw Hill Canada | Operations Management (mheducation.ca) using the link
provided on the Moodle Course Page.

Other Required Articles & Resources (e.g. assigned additional articles and case studies)

Harvard Business Publishing Coursepack containing required Case Studies and Supplemental Course Material. Register at: https://
hbsp.harvard.edu/home - Specific Course Registration can be found on MyUCW OPMT 620 course page

Additional Optional Resources

· Heizer and Render, Operations Management: Sustainability and Supply Chain Management, Third Canadian Edition, 2019
· Jeston, Business Process Management: Practical Guidelines to Successful Implementations, 2018
· The Toyota Way: Fieldbook, by Liker, J.K., Meier, D. (2006). The McGraw-Hill Companies, available as an e-book
· The Goal: A Process of Ongoing Improvement, by Goldratt, E.M., Cox, J., Whitford, D. (1984) North River Press, available as an e-book
· The Academic Writer: A Brief Guide, Lisa Ede, 3rd edition. Bedford St. Martin's, ISBN: 9781457632631

Weekly Schedule: Changes may be made - if so, you will be informed

Wk Weekly Focus Assignments

Date Readings Activities Essential Skills
# (Main Topics only) Due

• What is Operations - Online

Management and its role the • Related simulation/game/ Introduction
organization? exercise (e.g. in the first
• Production of Goods & Marshmallow game) • Critical Session
Oct 03
1 Services • Read Chapters 1 & 2 • Learning Activity Thinking (3rd. Oct.)
- 09
• Strategic Planning & • Asynchronous Activity ( e.g. • Quantitative
Operations Topic for research, Quiz, Reasoning -Team
• Defining & Measuring H5P( Interactive Content), building (3rd.
productivity Video, Weekly Forum, Game,. Oct.)

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 Wk Weekly Focus Assignments
Date Readings Activities Essential Skills
# (Main Topics only) Due

• Discussion
Forums -
Review
during the
second
• Teams Formed
session-
• Features Common to All • Related simulation/game/
(Asynchrono
Forecasts exercise
• Critical us activity)
• Elements of a Good Forecast • Learning Activity
Oct 10 Thinking (17th Oct.)
2 • Steps in the Forecasting • Read Chapter 3 • Asynchronous Activity ( e.g.
- 16 • Quantitative
Process Topic for research, Quiz,
Reasoning
• Approaches to Forecasting H5P( Interactive Content),
-Discussion
• Time Series Models Video, Weekly Forum,
forum about
Game,..)
Quality in the
second
session-
(Asynchrono
us activity)
(17th Oct.)

• Discussion
Forums -
Review
during the
• Defining Quality
second
• Total Quality Management • Related simulation/game/
session-
Systems exercise (e.g. M&Ms Analysis
(Asynchrono
• ISO 9000 & ISO 14000 Quality Exercise)
• Critical us activity)
& Environmental Management • Learning Activity
Oct 17 Thinking (17th. Oct.)
3 Systems • Read Chapters 9 & 10 • Asynchronous Activity ( e.g.
- 23 • Quantitative
• HAACP Topic for research, Quiz,
Reasoning -Discussion
• Tools of TQM H5P( Interactive Content),
forum about
• Statistical Process Control Video, Weekly Forum,
Lean in the
• Control Charts Game,...)
second
session-
(Asynchrono
us activity)
(17th Oct.)
-Quiz1
(24th Oct.)
(Asynchrono
• Related simulation/game/
• Just-In-Time us interactive
exercise (e.g. Paper Airplane
• Lean Operations in activity)
Factory Exercise)
Manufacturing & Services • Critical
• Learning Activity
Oct 24 • Capacity Planning Thinking -Discussion
4 • Read Chapters 14 & 5 • Asynchronous Activity ( e.g.
- 30 • Break-even analysis • Quantitative forum about
Topic for research, Quiz,
• Determining Capacity Reasoning Supply Chain
H5P( Interactive Content),
• Bottleneck Analysis in the second
Video, Weekly Forum,
• Theory of Constraints session-
Game,...)
(Asynchrono
us activity)
(24th Oct.)

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 Wk Weekly Focus Assignments
Date Readings Activities Essential Skills
# (Main Topics only) Due

• Discussion
Forums -
Review
during the
second
session-
(Asynchrono
• Related simulation/game/ us activity)
exercise (e.g. Paper Airplane (31th. Dec.)
• Strategies & Methods Factory Exercise)
• Critical
• Purchasing • Learning Activity -Discussion
Oct 31- Thinking
5 • Logistics • Read Chapters 15 • Asynchronous Activity ( e.g. forum about
Nov 06 • Quantitative
• Risk Management Topic for research, Quiz, Time study
Reasoning
• Performance Metrics H5P( Interactive Content), and work
Video, Weekly Forum, study in the
Game,...) second
session-
(Asynchrono
us activity)
Case Study: (31th. Dec.)
Once the professor share with us the link for the Case
We will have ONE (1) week to submit it. - Case study 1
It is a Group Activity (with the same group members of 2 or 3 students) (2nd Nov.)
• Discussion
Forums -
Review
during the
second
• Methods Analysis and Job session-
Design • Related simulation/game/ (Asynchrono
• Time Study Methods exercise us activity)
• Workers’ Well-Being • Learning Activity • Critical (7th. Nov.)
Nov 07 • Decision-Making • Asynchronous Activity ( e.g. Thinking
6 • Read Chapters 7, 5S
- 13 Topic for research, Quiz, • Quantitative
• Decision Tables H5P( Interactive Content), Reasoning -Discussion
• Decision Trees Video, Weekly Forum, forum about
• Bayes Rule – EVPI/EVSI Game,...) Inventory in
• Sensitivity Analysis the second
session-
(Asynchrono
us activity)
(7th. Nov.)

-Quiz 2
(14th Nov.)
• Related simulation/game/
(Asynchrono
exercise (e.g. Coffee shop
us interactive
• Managing Inventory Game Exercise)
• Critical activity)
• ABC Classification • Learning Activity
Nov 14 Thinking
7 • Inventory Models • Read Chapter 11 • Asynchronous Activity ( e.g.
- 20 • Quantitative -Discussion
• EOQ & Reorder Point Topic for research, Quiz,
Reasoning forum about
• Safety Stock H5P( Interactive Content),
Inventory in
Video, Weekly Forum,
the second
Game,...)
session-
(Asynchrono
us activity)
(14th. Nov.)

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 Wk Weekly Focus Assignments
Date Readings Activities Essential Skills
# (Main Topics only) Due

- Case study 2
due
(27th. Nov.)
• Related simulation/game/
• Aggregate Production &
exercise -Discussion
Services Planning
• Learning Activity forum about
• MPS Planning
Nov 21 • Asynchronous Activity ( e.g. • Critical Production
8 • Yield Management • Read Chapters 12 & 6S
- 27 Topic for research, Quiz, Thinking planning in
• Linear Programming (LP)
H5P( Interactive Content), • Quantitative the second
• Solving LP problems with
Video, Weekly Forum, Reasoning session-
Excel
Game,...) (Asynchrono
us activity)
(21st. Nov.)

• Discussion
Forums -
Review
during the
second
session-
(Asynchrono
us activity)
(28th. Nov.)
• Related simulation/game/
• MRP Structure & exercise (e.g.
-Discussion
Management Job Sequencing Exercise)
• Critical forum about
• Dependent Demand • Learning Activity
Nov 28 Thinking Waiting time
9 • Lot Sizing • Read Chapters 13&16 • Asynchronous Activity ( e.g.
-Dec 04 • Quantitative in the second
• Capacity Requirements Topic for research, Quiz,
Reasoning session-
Planning H5P( Interactive Content),
(Asynchrono
• MRP II & ERP Video, Weekly Forum,
us activity)
Game,...)
(28th. Dec.)

• Team Video
Presentations
Due 1st Dec.

• Team
Project Final
Report Due
1st Dec.
• Discussion
Forums -
Review
• Related simulation/game/
during the
• Determining System exercise
second
Reliability • Learning Activity • Critical
session-
Dec 05 • Breakdown and Preventive • Asynchronous Activity ( e.g. Thinking
10 • Read Chapters 14S & 18 (Asynchrono
-11 Maintenance Topic for research, Quiz, • Quantitative
us activity)
• Arrival times, Waiting Lines, H5P( Interactive Content), Reasoning
(5th. Dec.)
Service Systems Video, Weekly Forum,
Game,...)

• Critical
Thinking
11/ Exam • Quantitative • Final Exam
• Review & Exam • Final Exam covers week 1-10 • Final Exam
12 Period Reasoning in class
• Creative
Thinking

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Guiding Questions: (List 3 or 4 questions that guides the student's thinking in this course)

1. What is the relationship between operations management and customer demand?

2. How do you define and ensure quality?
3. Who is responsible for quality in an organization?
4. What is the relationship between profitability and inventory?
5. What is the best balance between raw materials supply and production?

Tools for Success

Successful university students take advantage of services and resources to boost learning and achievement.
1. Learning Success: make individual tutoring appointments with math tutors, writing coaches.(Check MyUCW)
2. Attend Learning for Success Workshops and Continuing Student Workshops. (Check MyUCW)
3. Learning Strategist: get personalized help to develop skills to overcome learning challenges @ [email protected]
4. Academic Advising: an advisor can help you select courses for timely degree completion.(Check MyUCW)
5. Career Development Centre: meet with a Specialist to build knowledge and skills for career planning. (Check MyUCW)
6. Librarian research assistance. (Check MyUCW)
7. APA Guidelines (Check MyUCW)
8. Academic Integrity Guidelines
Access all policies from website: https://www.ucanwest.ca/about/policies
1. Policy 5015 - Attendance Policy (Academic section)
2. Policy 6006 - Copyright (Library section)
3. Policy 6751 - Information Privacy and Security (Records Management section)
4. Policy 9024 - Examinations (Registrar's Office)
5. Policy 9024 - Out-of-Time Final Examination (Registrar's Office)
6. Policy 5006 - Academic Integrity Policy (Academic section)
7. Policy 9014 - Student Rights and Responsibilities Policy (Registrar's Office)
8. Policy 5005 - Final Grades Policy (Academic Section)

Instructor Policies & Guidelines

1. Assignment Guidelines

Located in the course shell

2. Grading Rubrics

Located in the course shell

3. Class Participation & Expectations

Located in the course shell

Student Responsibilities in the Classroom

1. You must log into the MyUCW/YourAgora course shell at least 3 times a week (at least 2 hours study for each course) for
discussions, assignments & messages.
2. You must attend in-person or live synchronous classes on time and participate fully. You will demonstrate your knowledge of other
perspectives and the readings through participation in class and in your written work. This means refraining from packing up early
and demonstrating courteousness at all times to everyone in class. If you need to leave class early, inform me before class starts.
Please explain your reason prior to class UNLESS an emergency arises during class and you need to leave immediately. If this occurs,
please email me as soon as possible explaining the problem. You may need to provide documentation. Also review the UCW
Attendance Policy (# 5015).
3. Respect for everyone and for differences in perspective, belief, and culture is expected in the classroom. Please feel free to express

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 your views in class, however, please ensure that you treat everyone's opinion with respect. I reserve the right to remove from the
class any student who engages in behaviour that is harmful, disrespectful to the rights of others, or that unreasonably interferes in
the activities of studying, teaching or research. Such behaviour is also prohibited by the Student Rights & Responsibilities policy (#
9014) and may result in filing a formal complaint.
4. You are expected to purchase and read the required texts and assigned readings in MyUCW or YourAgora. It is necessary to keep
up with the readings and do the assignments in MyUCW or YourAgora before class so that you can actively participate in MS
Teams/BBB or in-class discussions and activities to earn participation marks.
5. You are expected to learn and demonstrate the skills necessary to understand, analyze, solve and answer questions relevant to the
course learning outcomes. I encourage you to discuss class materials in a study group with your peers to help you prepare for class
discussion and activities.
6. Papers and projects must follow the guidelines/instructions provided in Instructor Guidelines and Expectations above and must
include evidence for your argument based on cited research and demonstrate critical analysis. It is the student's responsibility to
stay informed of deadlines for projects and papers.
7. You must work alone when writing individual assignments unless you are participating in a group assignment.
8. I do not accept your assignments from other classes.
9. Late Assignments will lose 10 percentage points/ per day after the deadline unless arrangements are made with me before the
deadline based only on extenuating circumstances or a medical emergency.
10. Incomplete grades will only be granted with a documented medical emergency.
11. Keep all Graded Work until you receive the final grade for the course and ensure that you have a copy of all completed assignments.
12. Audio-taping/recording/videotaping is only permitted in this course with my prior approval.
13. Review the Student Rights & Responsibilities Policy (# 9014) for an explanation of appropriate and expected behaviour in class. Any
violations of these or other relevant UCW policies may result in disciplinary action and a record will be kept on your student file in the
Academic Department.
Academic Integrity & Submission of Assignments
1. Uphold academic integrity. Think for yourself, act with honour. University Canada West is committed to academic integrity and
all faculty carefully review written assignments to ensure integrity. Cheating and plagiarism are prohibited and considered
serious acts of misconduct. At UCW plagiarism is defined as “representing the ideas, or the work of others as one's own.
Plagiarism includes copying, reproducing or paraphrasing significant portions of one's own work, or someone else's published or
unpublished material (from any source, including the Internet), without proper acknowledgment, representing these as new or
as one's own.” This includes another person's words, expressions, productions or creative works as well as actual plagiarism,
improper paraphrasing, insufficient citation and self-plagiarism.
2. Plagiarism occurs when a student uses the words of another person or entity (including using your own words in previously
completed assignments without the permission of the instructor), without proper citation or permission. It also includes “making a
small change to a passage or paper without appropriate citation.” (see Policy # 5006 Academic Integrity Policy). Plagiarism applies
to all intellectual products: books, articles, papers, literary compositions and phrases, research results, calculations and the results of
calculations, diagrams, constructions, computer reports, computer code/software, material found on the internet, creation and
presentation of images, music, drawings, designs, dance, and photography. Cite all sources and give credit to those you borrow
ideas, statements and approaches from. You must cite the original author if the idea, concept or approach is not original to you. This
includes not only when you use the same words as the source but also when you paraphrase from that source. If you use exact
words from a source in your work, you must place quotation marks around those words and a citation to indicate that you have
taken them from another text. Copying and pasting information from any source including articles, theses, books and websites
without credit to that source is considered plagiarism.
3. All paper assignments/assessments will be submitted into MyUCW in the assignment area of TurnItIn in MyUCW. TurnItIn
automatically and systematically searches scholarly journals, articles, books, all websites, other university resources, other student
papers available on the web, and student papers submitted nationally or at UCW to check for plagiarism and similarity of
content. Ensure you are aware of the rules about citing and quoting material and the consequences for failing to follow the rules.
4. You will be asked to attach a signed cover sheet with your paper/assignment/project or exam that states that your work is your
own. This signed cover sheet will include the following statement to indicate that the assignment is your own work: “I agree that the
work in this paper/ project/exam/assignment/etc. is my own work and that I have given credit to all sources of information used in
my paper/project/exam/ assignment/etc. by including citations and references in the APA format. I acknowledge that I am expected
to exercise the utmost academic integrity in all work submitted for this course. SIGNATURE: Joni Apple (indicated by typing your
name at the end of this statement at the time of submission).
Communication Policy
1. I am available weekly during my weekly office hours; however, I am also available via email or by appointment.
2. Email me anytime within the MyUCW portal for this class. ALWAYS identify yourself with your full name and student number in
the email and use appropriate courtesy such as salutations - (i.e. Dear Dr. XXX) and professional email etiquette. This applies to
both the instructor and other class members. First state your request/concern/purpose for emailing and then give your

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 explanation. Provide a concise description of the topic of your message in the Subject Heading.
3. I will respond to your emails within 48 hours.
4. It is crucial that you speak with me without delay should you experience difficulties that affect your performance during the
semester. Early contact will increase our chances of resolving those difficulties and ensuring your best performance during the
course.
Accessibility Statement
UCW is committed to accessible learning. Our Accessibility Services team assists in navigating disability-related barriers to your academic
success at UCW for your ongoing or temporary visible or invisible disability. Please contact [email protected] for more information
about academic accommodations for your accessibility or disability needs.
Instructor Bio (see MyUCW course shell)

Faculty bio - see UCW website link

Academic Department Digitally signed by Academic Department

Date: 2022.09.09 07:24:27 -07'00'

Step1 Verification
Digitally signed by Larry Earnhart
Dr. Larry Earnhart
Chair, Dept. of Quantitative Studies Date: 2022.09.30 09:31:14 -07'00'
Step 2 Final Verification

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