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Business English

This document provides sample phrases and templates for professional business communication in English, including: 1) Phrases for introductions, customer service, disagreeing/agreeing with ideas, and making polite requests. 2) Key verbs for business English like create, develop, adapt, and deliberate. 3) Phrases for answering phones, taking messages, asking for clarification, and politely asking someone to wait. The document aims to equip the reader with effective communication skills for business interactions in English.

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Julia Wysocka
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87 views6 pages

Business English

This document provides sample phrases and templates for professional business communication in English, including: 1) Phrases for introductions, customer service, disagreeing/agreeing with ideas, and making polite requests. 2) Key verbs for business English like create, develop, adapt, and deliberate. 3) Phrases for answering phones, taking messages, asking for clarification, and politely asking someone to wait. The document aims to equip the reader with effective communication skills for business interactions in English.

Uploaded by

Julia Wysocka
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Business English Essential

Professional introductions + formal business English

Hello there!
It's a pleasure to meet you.
Pleased to make your acquaintance.

Hello!

I’m Julia I’m a communication planner


It’s a pleasure to meet you.
How are you today?

In my previous job, I worked as a Junior Communication Planner at Value Media in


Warsaw.

Design, Create, Evaluate, Lead, Organise, Support

Phrases strategies for thinking time:

a) Use: Ahh/Hmm/So/Now/Welll

That’s a very good question…


That’s a really interesting idea…

Let mi think about that for a second..


I will have to think about that for a moment..
Let me organize my thoughts…

b) Repeat the question or ask yourself the question!

How succesfull has our marketing campaign been?”


How can sales be increased in the next quarter?
What do I think about (our new marketing campaign)?
What would I do (to increase sales in the next quarter?)

c) Slow down your speech!

Well, there are a few things we could think about here…


Sooo, our next step could be that…

d) Combine strategies for even more time?

Hmm.. That’s a very good question…


How can sales be increased in the next quarter?... Let me think about that for a
second…
KEY PHRASES FOR CUSTOMER SERVICE

How Can I Help you?


What Can I assist you with today?

I’m verry sorry to hear that.


I’m sorry for your inconvenience.

That must be very frustrating.


Let me try and help you with this.

Could you please tell me a little bit more about that?

Just to clarify…

DEALING WITH UPSET CUSTOMERS

To ask for more details:

Could you give me a bit more information about that?


I’m sure I can help. What exactly happened?

Key phrases to emphatize:

I’m really sorry to hear about this


I agree that must be very frustrating
I can see why you would be upset

Confirm your support

I’ll do my best to help you with this

MAKING POLITE REQUESTS

Would it be possible + to + base verb


Would it be possible to get your account number please?

I’d appreciate it if you could...

Would it be okay if + pronoun…


Would it be okay if I took a holiday on the 27th of June?

DISAGREEING WITH IDEAS

I’m sorry..
I’m afraid..
Unfortunetely..

I’m not too sure if that’s the best option here


I think there might be other options available
To be honest, I think that might be difficult
I understand what you are saying, but I am not sure if I agree

Good Idea, but (do we have resources to make it possible)?


Do you really think that it could work?

That’s out of the question.


There’ no way that is not something I can support.
Unfortunetely, that’s just not possible.

AGREEING WITH IDEAS

Yes, I think that will work.


I can support that.

That’s a really important point.


That’s makes a lot of sense.

That’s an (amazing/brilliant/fantastic) idea.


That’s the best idea I’ve heard all day.
I couldn’t have put it better myself.

Respond neutrally:

Well, Im not quite sure on this yet.


That’s something I will have to reconsider further.
I think there are pros and cons to both opinion.
I can see the benefits in both ideas.

KEY VERBS FOR BUSINESS ENGLISH

MAKE

PREPARE

Can you prepare those reports for me by the end of the day?

PRODUCE

This is the second time they have failed to produce an invoice.

CREATE

We should create a marketing campaign for our product launch.

DEVELOP

Let’s develop some new ideas.


ADAPT

We need to adapt the product to meet the needs of the European market.

ADJUST

I’m just going to adjust this a little before we send it to the customer.

MODIFY

Can we modify the program to make it more user friendly?

TRANSITION

The training should help staff with the transition to our new sales software.

DELIBERATE

I deliberated for long time before my final decision.

PONDER

I will need to go away and further ponder our options

REFLECT

We should reflect on why we performed so poorly.

CONSIDER

Let me consider all the options that are available.

BELIEVE

I believe Tom is valuable member of our team.

2. Business for Telefonical Conversation

ANSWERING AND MAKING CALLS

Hello, (company name) speaking. How Can I help you?


Hello, this is (my name) speaking. I’m calling from (companu name).

May I Speak to/with (imię) please?


Can you put me through to (marketing) please?
Is it possible to speak to (the finance department) please?

TAKING AND LEAVING MESSAGES


I am sorry.
They're not in the office today.
Would you like me to take a message?

They're not available right now.


Can I take a message?

I'm sorry.
They're in a meeting right now.
Please, can I take a message?

Can I ask who's calling?

What is your call regarding?

Can I take a contact number or email address?

Thank you.
I will pass your message on and Mr. Smith will contact you as soon as they are available.

Hi.
It's Julia, calling from (company name).
I'm just calling about the order we placed last week.
Please can Mr. Smith contact me on
0938744763?

ASKING FOR CLARIFICATION

Could you repeat that again, please?

I'm sorry.
I didn't quite catch that.
Could you say it again, please?

Sorry.
I'm afraid this is a very bad line.
Please, can you speak up?

Sorry.
Could you repeat that speaking a little slower.

Sorry, was that 15 or 50?

Could you spell that out for me, please?

POLITELY ASKING SOMEONE TO WAIT

Bear with me.


I am just finding your details on our system.
I am working on this for you right now. I'm just inputting your details into our database.

If you could just give me one moment. I am waiting for that to be approved.

Is it okay to put you on hold?


I need to speak to my colleague to get more information.

I'm just putting you on hold.


I need to speak to my manager to approve this request

I need to speak to our marketing department to confirm this.


Can I place you on hold while I do this?

I'm sorry, but I'm unable to resolve that query right now.
Can I call you back in 30 minutes/tomorrow?

If you need to contact me sooner.


My name is Julia and you can contact me on (numer).

Thank you so much for your patience.


Thanks for bearing with me.
Thanks for holding.
It's much appreciated.

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