Task D - Final Report
Task D - Final Report
Task D - Final Report
FOR
FINGER TIP
Prepared by
Code Warriors
i
Table of Content
Abstract .......................................................................................................................................................... i
Table of Content ........................................................................................................................................... ii
List of Tables ................................................................................................................................................ v
List of Figures .............................................................................................................................................. vi
List of Abbreviations .................................................................................................................................. vii
1 Chapter 01 – Introduction ..................................................................................................................... 1
1.1 Overview ....................................................................................................................................... 1
1.2 Background and Motivation.......................................................................................................... 1
1.3 Aim and Objectives....................................................................................................................... 2
1.3.1 Aim ....................................................................................................................................... 2
1.3.2 Objective ............................................................................................................................... 2
1.4 Summary ....................................................................................................................................... 2
2 Chapter 02 – Related Work................................................................................................................... 3
2.1 Introduction ................................................................................................................................... 3
2.2 Manual System.............................................................................................................................. 3
2.3 Similar System 01 - OnaWadak .................................................................................................... 4
2.4 Similar System 02 - QuickHelp .................................................................................................... 4
2.5 Similar System 03 - Bellboy ......................................................................................................... 5
2.6 Similar System 04 - Handy ........................................................................................................... 6
2.7 Similar System 05 - In LocalHeroes ............................................................................................. 6
2.8 Similar System 06 - ServiceToday................................................................................................ 7
2.9 Comparison Table ......................................................................................................................... 8
2.10 Summary ....................................................................................................................................... 9
3 Chapter 03 – System Analysis and Design ......................................................................................... 10
3.1 Introduction ................................................................................................................................. 10
3.2 Requirement Analysis ................................................................................................................. 10
3.2.1 Requirement Gathering Techniques .................................................................................... 10
3.3 Use Case Diagram....................................................................................................................... 12
3.3.1 Use case diagram for Manual System ................................................................................. 12
3.3.2 Use case Diagram for Service Provider Management ........................................................ 13
3.3.3 Use case Diagram for Service Category Management........................................................ 14
3.3.4 Use case Diagram for Client Management ......................................................................... 15
ii
3.3.5 Use case Diagram for Booking Management ..................................................................... 16
3.4 Class Diagram ............................................................................................................................. 17
3.5 Activity Diagram ........................................................................................................................ 18
3.5.1 Activity Diagram for Service Provider Acceptance ............................................................ 18
3.5.2 Activity Diagram for Service Provider Registration ........................................................... 19
3.5.3 Activity Diagram for Service Provider Appointment ......................................................... 20
3.6 Sequence Diagram ...................................................................................................................... 21
3.6.1 Sequence Diagram for Service Provider Acceptance ......................................................... 21
3.6.2 Sequence Diagram for Service Provider Registration ........................................................ 22
3.6.3 Sequence Diagram for Service Provider Appointment ....................................................... 23
3.7 ER Diagram ................................................................................................................................ 24
3.7.1 Relational Schema............................................................................................................... 25
3.8 Summary ..................................................................................................................................... 26
4 Chapter 04- Technologies Adapted..................................................................................................... 27
4.1 Introduction ................................................................................................................................. 27
4.2 Software Requirements ............................................................................................................... 27
4.3 Hardware Requirements.............................................................................................................. 27
4.4 Technologies ............................................................................................................................... 28
4.5 Other Requirements .................................................................................................................... 28
4.6 Summary ..................................................................................................................................... 28
5 Chapter 05-Implementation ................................................................................................................ 29
5.1 Introduction ................................................................................................................................. 29
5.2 User Interfaces ............................................................................................................................ 29
5.2.1 Font End User interfaces ..................................................................................................... 29
5.2.2 Back end user interfaces ..................................................................................................... 31
5.3 Code Segments............................................................................................................................ 33
5.3.1 Front End ............................................................................................................................ 33
5.3.2 Backend code segments ...................................................................................................... 37
5.4 Summary ..................................................................................................................................... 41
6 Chapter 06 – Testing and Evaluation .................................................................................................. 42
6.1 Introduction ................................................................................................................................. 42
6.2 Types of Software Testing .......................................................................................................... 42
6.2.1 Unit Testing ........................................................................................................................ 42
6.2.2 Black Box Testing............................................................................................................... 42
6.2.3 White Box Testing .............................................................................................................. 42
iii
6.2.4 Security Testing .................................................................................................................. 43
6.2.5 User Acceptance Testing .................................................................................................... 43
6.2.6 Integration Testing .............................................................................................................. 43
6.3 Test Cases ................................................................................................................................... 44
6.4 Summary ..................................................................................................................................... 55
7 Chapter 07 – Conclusion and Future work ......................................................................................... 56
7.1 Introduction ................................................................................................................................. 56
7.2 Conclusion .................................................................................................................................. 56
7.3 Future work ................................................................................................................................. 57
7.4 Challenges faced ......................................................................................................................... 57
7.5 Summary ..................................................................................................................................... 57
Appendix A ................................................................................................................................................. 58
Appendix B ................................................................................................................................................. 62
Appendix C ................................................................................................................................................. 66
Appendix D ................................................................................................................................................. 70
Appendix E ................................................................................................................................................. 77
8 References ........................................................................................................................................... 85
iv
List of Tables
Table 2-1: Summary Table ........................................................................................................................... 8
Table 3-1: Service Provider Management - Use Case Narratives............................................................... 13
Table 3-2: Service Category Management - Use Case Narratives .............................................................. 14
Table 3-3: Client Management - Use Case Narratives................................................................................ 15
Table 3-4: Booking Management - Use Case Narratives............................................................................ 16
Table 6-1: Test Cases for Service Provider Registration ............................................................................ 44
Table 6-2: Test Cases for Service Provider Login ...................................................................................... 48
Table 6-3: Test Cases for Service Booking ................................................................................................ 51
Table 6-4: Test Cases for Add Service Category ........................................................................................ 52
Table 6-5: Test Cases for Admin Settings .................................................................................................. 53
v
List of Figures
Figure 3-1: Use case Diagram for Manual System ..................................................................................... 12
Figure 3-2: Use case Diagram for Service Provider Management.............................................................. 13
Figure 3-3: Use Case Diagram for Service Category Management ............................................................ 14
Figure 3-4: Use Case Diagram for Client Management.............................................................................. 15
Figure 3-5: Use Case Diagram for Booking Management.......................................................................... 16
Figure 3-6: Class Diagram for Finger Tip .................................................................................................. 17
Figure 3-7: Admin Accept Service Provider Activity Diagram.................................................................. 18
Figure 3-8: Service Provider Registration Activity Diagram ..................................................................... 19
Figure 3-9: Client Book Service Activity Diagram .................................................................................... 20
Figure 3-10: Admin Accept Service Provider Sequence Diagram ............................................................. 21
Figure 3-11: Service Provider Registration Sequence Diagram ................................................................. 22
Figure 3-12: Service Provider Appointment Sequence Diagram ................................................................ 23
Figure 3-13: ER Diagram for Finger Tip .................................................................................................... 24
Figure 5-1: Client Registration User Interface ............................................................................................ 29
Figure 5-2: Service Provider Registration User Interface ........................................................................... 30
Figure 5-3: Booking Management User Interface ...................................................................................... 31
Figure 5-4: Category Management User Interface...................................................................................... 32
Figure 5-5: Service Provider Acceptance User Interface ............................................................................ 32
Figure 5-6: Report Generation User Interface ............................................................................................ 33
vi
List of Abbreviations
ER – Entity Relationship
FT – Finger Tip
IT – Information Technology
vii
1 Chapter 01 – Introduction
1.1 Overview
With constant innovations, people need the appointment of workers to solve the problems related
to our daily life tasks like plumbing, mechanical, and electrical related problems. At present
manual system carried by the organization faces major problems in handling manual booking.
Web-based Home Service Booking Management System greatly simplifies the booking process
of service providers to accomplish the needs of the clients. This document explains the system’s
limitations and solution and explains what functions are going to be in the system and describe
barriers of the system and have described details of the functional and nonfunctional requirement
of the system through this document.
In order to improve this task our main objective is to introduce a web-based solution for the
prevailing process. Web-based Home Service Management System helps the organization to
reduce manpower and helps the client to book a service provider instantly. Here Service provider
is registered by providing relevant details through the system. Admin is able to verify the details
provided by the service provider and accept or reject the request due to security purposes. Here
client may be able to select a service provider according to his preferred location. If the client
prefers to book a relevant service provider, the client should register with the system. Service
providers may be able to accept or reject the bookings placed by the client. A client may be able
to cancel the booking before 24 hours. Here the client can rate the service provider and give his
valuable feedback through the system. The scope of our project is to design a complete
environment to provide a safe and user-friendly environment for web-based service booking.
1
1.3 Aim and Objectives
1.3.1 Aim
The aim of this project is to design and develop a web-based Home Service Management System
for Finger Tip with help of PHP and MySQL technologies. Web-based Home Service Booking
Management System is a better solution to reduce manpower and supply efficient client service.
1.3.2 Objective
To analyze most demanding service
To analyze most demanding service provider
To handle service provider appointment
To provide an IT related solution for the real world problem
1.4 Summary
In summary, the first chapter describes the introduction, background and motivation, and aims
and objectives of the web-based Home Service Management System. Several problems in the
manual system have been identified clearly and the functionalities of the proposed system are
defined under the background and motivation section.
In the next chapter, we will discover similar system domains to our system. For more references,
five domains were selected, where three systems from the local domain and three systems from
the foreign domain.
2
2 Chapter 02 – Related Work
2.1 Introduction
After identifying the problems faced by the Finger Tip organization, a web-based Home Service
Management System was a better solution to minimize the problems. Moreover, the company
can gain more advantages when moving to the web-based service booking system. There are
several web-based systems in this project. For more references, six web-based systems were
selected, three systems from the local domain and three systems from the foreign domain.
Selected local domains are Onawadak.lk, Quickhelp.lk, and Bellboy.lk. Selected foreign domains
are Handy.com, LocalHeroes.com, and ServiceToday.com. Most of the selected domains provide
similar functionalities such as service provider management, client management, and booking
management. Moreover in this project, there are a few functionalities that are included using the
domain. The purpose of this chapter is to identify the gap between similar systems and the
proposed system.
Implementing modern home service management strategies improves client feedback on the
service providers. Also, client and service providers are able to send an inquiry message to the
admin. The backend of the system is handled by the admin here admin can manage service
category and service provider acceptance or rejection management. Admin can view every
booking detail and admin can generate reports regarding last month's booking, demand services,
and demand provider. To develop the project, the following web-based systems were utilized to
handle inventory management system motivates with capabilities such as service provider
management, client management, and booking management.
3
2.3 Similar System 01 - OnaWadak
Onawadak.lk is a leading Sri Lankan company and the main branch is located on Nawala Road,
Kotte. The web-based system maintained by OnaWadak is developed by Hatch yard (Private)
Limited. Onawadak is an online platform that connects users who are in search of a service
provider with those who provide the services. They have used methods and methodologies to
design and develop a systematic solution to fulfill the service providers’ requirements and
clients’ requirements. Here service providers can register according to preferred services and
location. The client can view the service provider's profile and if a client needs an appointment
with a service provider, he needs to register through the client registration by providing the
necessary details. Moreover, the website also lists the contact information of this company and
customer feedback to improve the business static [1].
When comparing the research domain to the web based Home Service Management System for
Finger Tip fulfills the software development requirements where service providers can register
according to preferred services and location. Client can view service providers profile and if
client needs an appointment of a service provider, he needs to register through the client
registration by providing necessary details. If service provider is not available, he is able to
decline the request of client and moreover, client also able to cancel the booking within 24 hours.
Also, client and service provider are able to send an inquiry message to admin. Client is able to
rate a service he got from the system as feedback. Hereby it conveys Home Service Management
System for Finger Tip fills a new knowledge gap in theories and methodologies when comparing
to the research domain.
4
Comparative to the QuickHelp domain with the web-based home service management system for
Finger Tip it fulfills the software development requirements and may help the clients to find the
preferred service provider. Choosing a preferred service provider is an essential part of this
system and this part is not covered in the QuickHelp domain. In the Home Service Management
System service providers, details are displayed and the client may able to choose the service
provider according to his ratings in previous works. Moreover, this system covers a new part
where the client is able to cancel an appointment within 24 hours of making the appointment and
the service provider is also able to availability the status according to his availability. Although
the QuickHelp domain is designed in an attractive manner, the developed web-based home
service management system for Finger Tip is more accurate in productive in providing services
to clients.
When comparatively analyzing Bellboy domain and web based Home Service Management
System for Finger Tip fulfills the software development requirements where service providers
can register based on services desired and location Clients can view service providers' profiles,
and if they need an appointment with a service provider, they must register through the client
registration process by providing the necessary information. If the service provider is
unavailable, he has the option to decline the client's request, and the client has the option to
cancel the booking within 24 hours. In addition, clients and service providers can send an inquiry
message to the admin. As feedback, the client can rate the service he received from the system.
When compared to the research domain, the web base home service management system for
Finger Tip fills a new knowledge gap.
5
2.6 Similar System 04 - Handy
Handy.com is a United Kingdom-based domain that provides services around the United
Kingdom. Handy is the leading platform for connecting individuals looking for household
services with top-quality, prescreened independent service professionals. From home cleaning to
handyman services, Handy instantly matches thousands of customers every week with top-rated
professionals in cities all around the world. They used methods and methodologies to design and
develop systematic solutions to meet the needs of service providers and clients. Service providers
can register here based on their preferred services and location. Clients can view service
providers' profiles, and if they need an appointment with a service provider, they must register
through the client registration process by providing the necessary information. Furthermore, the
website provides this company's contact information as well as client comments in order to
strengthen the company's image [4].
There are some similar components in the Handy domain compared to the web-based Home
Service Management System for Finger Tip. Some of the similarities are service provider
management, client management, appointment management, and inquiry management. But in the
Handy domain system, users are not able to select the most rated service providers and they are
not able to rate a service. Moreover, this system covers a new part where the client is able to
cancel an appointment within 24 hours of making the appointment and the service provider is
also able to availability the status according to his availability. Hereby it conveys a web-based
system for Finger Tip fills a new knowledge gap in theories and methodologies when compared
to the research domain.
6
field. Clients can contact the company by phone call or visit for further inquiries regarding the
services [5].
Comparative to LocalHeroes domain with the web-based Home Service Management System for
Finger Tip, it fulfills the software development requirements and helps the company's employees
to track every appointment in a systematic manner and identify the most valued service done
through the system. Furthermore, this system includes a new feature that allows clients to cancel
appointments within 24 hours of making them, and service providers to update their availability
status based on their own availability. When compared to the research domain, the web-based
system for Finger Tip fills a new knowledge gap in theories and methodologies.
In comparison to a web-based Home service Management system, the researched system does
not include the connection between the service provider and client, only the company is involved
in every appointment. But in Finger Tip it is totally different and there is direct communication
between the client and service provider on behalf of providing a better service. Furthermore, this
system includes a new feature in which the client can cancel an appointment within 24 hours of
making it, and the service provider can update his availability status based on his availability. As
a result, when compared to the research domain, the web-based system for Finger Tip fills a new
knowledge gap in theories and methodologies.
7
2.9 Comparison Table
Table 2-1: Summary Table
System should
Provide Client No Yes No Yes No No No Yes
management
System should
Provide
No No No No Yes Yes No Yes
Notification
management
8
System should
Provide Inquiry Yes Yes Yes Yes Yes Yes Yes Yes
management
System should
Provide Client
No No No No Yes Yes No Yes
Feedback
management
2.10 Summary
When comparing the proposed web-based home service management system with selected
similar systems, all systems have similarities and differences. The main difference is most of the
selected system does not handle service providers and client details whereas the proposed system
to Finger Tip handles service provider details and client details for the purpose of better
communication. When considering the manual system does not handle category management,
client management, notification management, and feedback management. Where proposed home
service management system covers all the functionalities. Here the system introduces inquiry
management to improve the services of the company. And this project seeks to improve
appointment management and service provider management.
The above-mentioned web-based platforms were used to create the project to handle service
provider appointments. In the next chapter, we will discover the system analysis and system
design section of the web-based home service management system. For more references system
requirements, UML Diagrams and ER Diagrams are focused to be discovered.
9
3 Chapter 03 – System Analysis and Design
3.1 Introduction
The System Analysis and Design phase of the FingerTip home service management system
project involved gathering requirements, analyzing the current system, and designing a new
system to address identified needs and improve efficiency. During this phase, the needs of the
users and stakeholders are carefully analyzed and requirements are gathered. This helps to ensure
that the system is designed to meet the needs of the target audience and address any potential
challenges. Under system design, we had to collect system requirements and analyze the unique
features using several diagrams such as use case diagrams, sequence diagrams, activity diagrams,
class diagrams, and entity relationship diagram. Overall, the System Analysis and Design phase
is crucial for ensuring the FingerTip home service management system meets the needs of both
service providers and customers and functions effectively.
10
valuable insights and direction for the design and development of a home service management
system and help ensure that the new system meets the needs and expectations of stakeholders.
3.2.1.3 Questionnaires
Gathering requirements using questionnaires of a home service management system involves
creating and distributing a survey to gather information and feedback from stakeholders about
the current system and their needs and expectations for a new system. It is important to consider
the needs and expectations of both clients and service providers. Some potential questions that
could be included in a questionnaire for this purpose might include:
For Clients:
What types of home services do you currently use or are interested in using?
How do you currently book and schedule home services?
What are your most important considerations when selecting a home service provider?
Have you had any issues or problems with the current process of booking and scheduling
home services? If so, what were they?
How important is customer service to you when using home services?
The specific questions included in the questionnaire will depend on the goals and target audience
of the questionnaire. It may also be helpful to allow respondents to provide additional feedback
and insights [7].
11
3.2.1.4 Interviews
Gathering requirements using interviews of a home service management system involves group
discussions with stakeholders in order to gather their input and feedback on the current system
and their needs and expectations for a new system. Interviews can be an effective method for
gathering detailed and in-depth information from stakeholders. Depending on the goals of the
FingerTip project, potential stakeholders are service providers, clients, and system
administrators. Overall, it is important to involve a group of stakeholders in the requirement-
gathering process to ensure that all perspectives and needs are considered and to ensure the
success of the home service management system.
12
3.3.2 Use case Diagram for Service Provider Management
13
3.3.3 Use case Diagram for Service Category Management
14
3.3.4 Use case Diagram for Client Management
15
3.3.5 Use case Diagram for Booking Management
For rest of the use case diagrams and narratives refer Appendix A
16
3.4 Class Diagram
The class diagram is the blueprint of the system. You can use class diagrams to model the objects
that make up the system, to display the relationships between the objects, and to describe what
those objects do and the services that they provide [9]. Here in the home service management
system class diagram is used to visualize object-oriented systems.
17
3.5 Activity Diagram
An activity diagram visually represents a series of actions in a system. An activity diagram is
essentially a more advanced version of a flow chart that depicts the flow of information from one
activity to the next [10]. In the home service management system activity diagrams are used to
identify the activity flow of the system.
18
3.5.2 Activity Diagram for Service Provider Registration
19
3.5.3 Activity Diagram for Service Provider Appointment
20
3.6 Sequence Diagram
A sequence diagram is a diagram created in the Unified Modeling Language that depicts the
sequence of messages exchanged between objects in an interaction. Sequence diagrams are good
at showing collaborations between objects, but not so good at defining behavior precisely [11].
Here in the home service management system sequence diagrams are used to identify the
sequence of activities.
21
3.6.2 Sequence Diagram for Service Provider Registration
22
3.6.3 Sequence Diagram for Service Provider Appointment
23
3.7 ER Diagram
An entity relationship diagram, also known as an entity-relationship model, is a graphical
representation of the relationships that exist between people and objects in a system. An ER
diagram can depict the logical structure of databases by defining the entities, their attributes, and
the relationships between them [12].
ER Diagram Assumptions
24
3.7.1 Relational Schema
Admin Table
Admin
admin_id u_name email password contact address
Location Table
Location
location_id district
Client Table
Client
client_id first_name last_name email password contact address
Service Table
Service
Service_id date client_id sp_id ct_id sub_ct_id status rating
25
Inquiry Table
Inquiry
inq_id name email subject message
3.8 Summary
In summary of the above chapter different types of UML diagrams are discussed such as use case
diagrams, class diagrams, activity diagrams, and sequence diagrams. Here use case diagrams are
designed for major requirements of the system and use case narratives are designed for every use
case diagram. Activity and sequence diagrams are designed for three major activities in the
system. Moreover, entity relationship diagrams and relational schema are designed for the web-
based home service management system.
In next chapter adopted technologies are discussed. Moreover software requirements, hardware
requirements and technologies used are discussed.
26
4 Chapter 04- Technologies Adapted
4.1 Introduction
In the development of the FingerTip home service management system, a variety of technologies
were adopted in order to provide a user-friendly and efficient system for both service providers
and clients. The software requirements, hardware requirements, and technologies used in the
FingerTip home service management system may vary depending on the specific goals and
needs of the system.
27
4.4 Technologies
Programming languages: The FingerTip system is been built using a variety of
programming languages, such as HTML, CSS, JavaScript, and PHP.
Frameworks: Bootstrap is used to provide additional functionality and support.
Databases: he FingerTip system is been built using MySQL to store and manage data.
4.6 Summary
The adoption of these technologies helped to create an efficient, effective, and user-friendly
home service management system that met the needs of both service providers and clients.
Overall, the specific software requirements, hardware requirements, and technologies used in the
FingerTip home service management system will depend on the specific design and architecture
of the system.
28
5 Chapter 05-Implementation
5.1 Introduction
In previous chapter specific software requirements, hardware requirements, and technologies
used in the FingerTip home service management system are discussed. The Implementation
phase of the FingerTip home service management system project involved building and testing
the system to ensure it met the requirements and expectations of stakeholders. This phase
included the development of system interfaces and the implementation of key coding to ensure
the system was functional and user-friendly. The FingerTip system included a variety of
interfaces to facilitate the booking and scheduling of services, as well as provide additional
features and functionality.
29
5.2.1.2 Service Provider Registration
The service provider registration user interface is a specific part of a home service management
system. This process typically involves the service provider providing personal and contact
information, as well as information about the services they offer and their qualifications.
30
5.2.1.3 Booking Management
The booking management user interface is a specific part of a home service management system.
That allows users to browse, book, and manage services offered by service providers. This
typically includes the ability to search for services, view service providers and their availability,
and schedule appointments.
31
Figure 5-4: Category Management User Interface
32
5.2.2.3 Report Generation
The report generation user interface is a specific part of a home service management system.
That allows administrators to generate reports and analyze data within the system.
33
}
header("location: index.php");
}
?>
$path1="service_providerimages/$pimage";
// directory creation for product images
move_uploaded_file($image1,$path1);
$path2="service_providerimages/$nicimage";
// directory creation for product images
move_uploaded_file($image2,$path2);
$path3="service_providerimages/$cimage";
// directory creation for product images
move_uploaded_file($image3,$path3);
$query=mysqli_query($conn,"INSERT INTO
service_provider(ct_id,f_name,l_name,email,contact,address,location_id,profile_im
age,nic,certificate,password) values
('$category','$fname','$lname','$email','$contact','$address','$location','$pimag
e','$nicimage','$cimage','$password')");
34
if($query)
{
echo"succesfull";
}
header("location: index.php");
}
?>
if ($query) {
echo "<script>alert'Your Service Booking request store
successfully'</script>";
}
}
}
?>
<!DOCTYPE html>
<html>
<body>
</div>
<div class="col-md-6">
<form method="post">
35
<h3>Please Select Your Shedule to Book your service.</h3>
<div class="form-group">
<label>Date:</label>
<div class="input-group date">
<div class="input-group-addon">
<i class="fa fa-calendar"></i>
</div>
<input type="text" class="form-control pull-right"
id="datepicker" name="s_date" required="">
</div>
</div>
<div class="bootstrap-timepicker">
<div class="form-group">
<label>Time picker:</label>
<div class="input-group">
<input type="text" class="form-control timepicker"
name="ser_time" required="">
<div class="input-group-addon">
<i class="fa fa-clock-o"></i>
</div>
</div>
</div>
</div>
<div class="form-group">
<label>Any Special Remark</label>
<textarea class="form-control" name="remark"></textarea>
</div>
<?php
$sid = $_GET['sid'];
$query = mysqli_query($conn, "select
service_provider.*,service_category.ct_name,location.district,
service_sub_category.id as sub_cat_id
from service_provider
join service_category on service_category.id=service_provider.ct_id
join location on location.location_id=service_provider.location_id
join service_sub_category on service_sub_category.ct_id =
service_category.id
where service_provider.sp_id='$sid'
LIMIT 1");
36
<option value="">Select your Sub Category</option>
<?php
$cid = $row['ct_id'];
$query1 = mysqli_query($conn, "select * from
service_sub_category where ct_id='$cid'");
while ($row1 = mysqli_fetch_array($query1)) { ?>
<option value="<?php echo $row1['id']; ?>"><?php echo
$row1['service_name']; ?></option>
<?php } ?>
</select>
</div>
<div class="form-group">
<input type="hidden" class="form-control" name="ct_name"
value="<?php echo $row['ct_id']; ?>" <?php echo $row['ct_name']; ?>
</div>
<?php } ?>
<input type="submit" name="submit" class="btn btn-danger submit mb-4"
value="Book">
<input name="Submit2" type="submit" class="btn btn-defult"
value="Close this Window " onClick="return f2();" style="cursor: pointer;"
/></td>
</form>
</html>
37
5.3.2.2 Service Provider Management
<?php
session_start();
error_reporting(0);
include('includes/dbconnection.php');
if (strlen($_SESSION['admin_login']) == 0) {
header('location:logout.php');
} else {
$pid = intval($_GET['pid']); // product id
if (isset($_POST['submit'])) {
$status = $_POST['status'];
$sql = mysqli_query($conn, "update service_provider set status='$status'
where sp_id='$pid' ");
$_SESSION['msg'] = "Profile Status Updated Successfully !!";
header("location:manage_provider.php");
}
?>
<!DOCTYPE html>
<html lang="en">
<body class="hold-transition sidebar-mini">
<div class="wrapper">
<?php include_once('includes/header.php'); ?>
<?php include_once('includes/sidebar.php'); ?>
<div class="content-wrapper">
<section class="content-header">
<div class="container-fluid">
<div class="row mb-2">
<div class="col-sm-6">
<h1>Edit Service Provider</h1>
</div>
<div class="col-sm-6">
<ol class="breadcrumb float-sm-right">
<li class="breadcrumb-item"><a
href="dashboard.php">Home</a></li>
<li class="breadcrumb-item active">Edit
Profile</li>
</ol>
</div>
</div>
</div>
</section>
<h3 class="card-title">Edit Service Provider</h3>
</div>
<!-- /.card-header -->
38
<!-- form start -->
<form role="form" method="post">
<div class="card-body">
<?php
$query = mysqli_query($conn, "select * from service_provider
where sp_id='$pid'");
</form>
</html>
39
5.3.2.3 Report Generation
<?php include_once('includes/header.php'); ?>
<?php include_once('includes/sidebar.php'); ?>
<div class="content-wrapper">
<!-- Content Header (Page header) -->
<section class="content-header">
<h1>Most Demand Service Providers</h1>
</div>
<div class="col-sm-6">
<ol class="breadcrumb float-sm-right">
<li class="breadcrumb-item"><a href="dashboard.php">Home</a></li>
<li class="breadcrumb-item active">Most Demand Service Providers</li>
</ol>
</section>
<h3 class="card-title">Top 3 Service Providers</h3>
</div>
<!-- /.card-header -->
<div class="card-body">
<div class="table-responsive">
<table id="example1" class="table table-bordered table-striped">
<thead>
<tr>
<th>Top 3</th>
<th>Provider Name</th>
<th>Address</th>
<th>Sevice Name</th>
<th>Number of Bookings</th>
</tr>
</thead>
<?php
$query = mysqli_query($conn, "select booking.*,
COUNT(*),service_provider.f_name as providername,service_provider.l_name as
providerlname, service_provider.address as provideraddress,
service_category.ct_name as providercat from booking inner join service_provider
on booking.sp_id=service_provider.sp_id inner join service_category on
booking.ct_id=service_category.id GROUP BY providername ORDER BY COUNT(*) DESC
Limit 3;
");
$cnt = 1;
while ($row = mysqli_fetch_array($query)) {
?>
<tr>
<td><?php echo $cnt; ?></td>
40
<td><?php echo $row['providername'] . ' ' .
$row['providerlname']; ?></td>
<td><?php echo $row['provideraddress']; ?></td>
<td><?php echo $row['providercat']; ?></td>
<td><?php echo $row['COUNT(*)']; ?></td>
</tr>
<?php $cnt = $cnt + 1; } ?>
</table>
<!-- /.content-wrapper -->
<?php include_once('includes/footer.php'); ?>
5.4 Summary
According to the above chapter user interfaces include the front-end interface, which is the part
of the system that users interact with directly, as well as the back-end interface, which is used by
administrators to manage and maintain the system. Codes segments describe in the chapter are
blocks of code that perform main functions in the system.
In next chapter testing is the process of verifying that the system functions as intended, while
evaluation is the process of assessing the system's performance and usability.
41
6 Chapter 06 – Testing and Evaluation
6.1 Introduction
In this chapter, we describe the testing and evaluation process that was conducted on the
FingerTip home service management system to ensure the quality and the reliability of the
system. Here various types of testing and evaluation techniques used to verify that the system
functions met all requirements, while evaluation is the process of assessing the system's
performance and usability. Both testing and evaluation are crucial for ensuring that the system is
reliable, effective, and user-friendly. These techniques included unit testing, integration testing,
black box testing, white box testing, security testing, and user acceptance testing.
42
6.2.4 Security Testing
Security testing is a technique used to test the security of a system to ensure that it is protected
against potential threats and vulnerabilities. It is an important aspect of the development and
maintenance of any system [16]. In FingerTip home service management system security testing
is handled using validation for user logins and by securing confidential details provided by
clients and service providers.
43
6.3 Test Cases
Table 6-1: Test Cases for Service Provider Registration
Project
Name : Finger Tip
Module
Name : Service Provider Registration
Project Details Created By: Ishkhan Ahamed
Reviewed
By : Ushami Lokuge
Created
Date: 26-Dec-22 Reviewed Date: 27-Dec-22
Test Case ID Test Description Prerequisit Test Steps Input Data Expected Actual Statu Severit Priorit Execut
/Test case name e Result Result s y y ed by
1. Browse
the web site
Finger Tips First name : Rashad
2. Go to the
Service
provider
Login page Last name : Ahamed
3. Click
don’t have Email ID :
an account rashad@gmail.com
TC_ServiceProvid 4. Enter Contact No : 0777 583 Registered As Miss.
Enter valid data as
erRegistration_00 valid data 759 Successful expect pass Ushami
required form
1 5.Click on ly ed Tester
Register
button Address : Kandy
Service Category :
Electrician
Location : Kurunegala
Profile Image :
rashad.jpg
NIC : nic.jpg
Certificate :
44
cetificate.jpg
Password : 123
Confirm Password :
123
1. Browse
the web site
Finger Tips First name : Rashad
2. Go to the
Service
provider
Login page Last name : Ahamed
3. Click
don’t have Email ID :
an account rashad@gmail.com
4. Enter Alert
Invalid message
confirm Contact No : 0777 583 as "
TC_ServiceProvid password 759 Password As Miss.
Enter Invalid
erRegistration_00 5.Click on and expect pass Ushami
confirm password
2 Register Confirm ed Tester
button Address : Kandy Password
Service Category : Field do
Electrician not match"
Location : Kurunegala
Profile Image :
rashad.jpg
NIC : nic.jpg
Certificate :
cetificate.jpg
Password : 123
Confirm Password :
1234
1. Browse
Alert
the web site
TC_ServiceProvid message As Miss.
Enter Invalid Finger Tips First name : Rashad
erRegistration_00 as "Invalid expect pass Ushami
Email 2. Go to the
3 email ed Tester
Service
address"
provider Last name : Ahamed
45
Login page
3. Click
don’t have
an account Email ID : rashad
4. Enter
Invalid Contact No : 0777 583
Email 759
5.Click on
Register
button Address : Kandy
Service Category :
Electrician
Location : Kurunegala
Profile Image :
rashad.jpg
NIC : nic.jpg
Certificate :
cetificate.jpg
Password : 123
Confirm Password :
123
1. Browse
the web site
Finger Tips First name : Rashad
2. Go to the
Service
provider
Login page Last name : Ahamed Alert
TC_ServiceProvid 3. Click message As Miss.
Enter Invalid
erRegistration_00 don’t have Email ID : as "Invalid expect pass Ushami
Contact Number
3 an account rashad@gmail.com Contact ed Tester
4. Enter Number"
Invalid
Contact
Number Contact No : 0777 583
5.Click on
Register
button Address : Kandy
46
Service Category :
Electrician
Location : Kurunegala
Profile Image :
rashad.jpg
NIC : nic.jpg
Certificate :
cetificate.jpg
Password : 123
Confirm Password :
123
1. Browse
the web site Keep it as Empty
Finger Tips
2. Go to the
Service
provider Alert
TC_ServiceProvid Login page message As Miss.
erRegistration_00 Keep it as Empty 3. Click as " Please expect pass Ushami
4 don’t have fill out this ed Tester
an account field"
4.Keep it as
Empty
5.Click on
Register
button
47
Table 6-2: Test Cases for Service Provider Login
Project
Name : Finger Tip
Module
Name : Service Provider Login
Created By
Project Details
: Ishkhan Ahamed
Reviewed
By : Ushami Lokuge
Created
Date: 26-Dec-22 Reviewed Date: 27-Dec-22
Test Description Prerequisite Test Steps Input Data Expected Result Actual Status Severity Priority Executed by
/Test case name Result
Test Case ID
48
1. Browse the web
site Finger Tips
Client 2. click on the user name Alert
Enter Invalid
TC_ServicePro should be a login button :isran@gmai message as " As Miss.
username and
vider registered 3. Enter Invalid l.com Invalid user expect pass Ushami
Invalid
Login_003 Service user name and password:12 name or ed Tester
password
Provider invalid password 5 password"
4. click on Login
button
49
button
1. Browse the web
site Finger Tips
Client 2. select become
Enter Empty service-provider Alert
TC_ServicePro should be a user name : As Miss.
username and page message as "
vider registered password:12 expect pass Ushami
Invalid 3. Enter empty Please fill out
Login_007 Service 4 ed Tester
password user name and this field"
Provider
Invalid password
4. Click on submit
button
50
Table 6-3: Test Cases for Service Booking
Project
Name : Finger Tip
Module
Name : Booking
Project Details Created By : Ishkhan Ahamed
Reviewed By
: Ushami Lokuge
Created
Date: 26-Dec-22 Reviewed Date: 27-Dec-22
Test Case Test Prerequisite Test Steps Input Expecte Actual Status Severity Priority Executed
ID Descripti Data d Result Result by
on /Test
case
name
1. Browse the web site Finger Date :
Tips 12/30/202
2. Go to the Service Provider's 2
page Time :
3. Click the Book Now button 9.45 PM
Login to the Your Miss.
TC_Bookin Input 4. Click the "Book Service" Remark : As
system as Service pass Ushami
g_001 Valid data button Be on expected
client. Booked Tester
sharp time
5. Select date and time Sub
6. Input Remark Category :
7. Select Sub Category Pipe
8. Click Book button Fitting
1. Browse the web site Finger
Tips
2. Go to the Service Provider's
Login to the page Please Miss.
TC_Bookin Keep It as As
system as 3. Click the Book Now button Empty fill out pass Ushami
g_002 empty expected
client. 4. Click the "Book Service" this field Tester
button
5. Keep it as empty
8. Click Book button
51
Table 6-4: Test Cases for Add Service Category
Project
Name : Finger Tip
Module
Name : Add Category
Creted By
Project Details
: Ishkhan Ahamed
Reviewed
By : Ushami Lokuge
Created Reviewed
Date: 26-Dec-22 Date: 27-Dec-22
Test Case ID Test Prerequisite Test Steps Input Expected Actual Status Severity Priority Executed by
Description Data Result Result
/Test case
name
52
Table 6-5: Test Cases for Admin Settings
Test Case ID Test Description Prerequisite Test Steps Input Data Expected Actual Statu Sever Prior Executed
/Test case name Result Result s ity ity by
53
1. Browse the web
site Finger Tips
2. Go to the admin current Password: Alert
Must had admin page admin message As Miss.
TC_ChangeAdmin Keep some
user name and 3. Select change new Password: as " Please expecte pass Ushami
Password_003 fields as empty
password password confirm fill out d Tester
3.Keep some fields password: this field"
as empty
4. click on change
button
1. Browse the web Alert
site Finger Tips message
current Password:
2. Go to the admin as " New
admin123
page Password
Enter invalid Must had admin new Password: As Miss.
TC_ChangeAdmin 3. Select change and
confirm user name and admin expecte pass Ushami
Password_004 password Confirm
password password confirm d Tester
3.Enter invalid Password
password:admin1
confirm password field does
11
4. click on change not match
button "
54
6.4 Summary
Overall, testing and evaluation are crucial for ensuring the quality and reliability of the FingerTip
home service management system, and are an integral part of the development and maintenance
process. By conducting various testing and evaluation techniques it helps to verify if the system
functioning correctly and meeting all requirements.
In the next chapter conclusion and future work of FingerTip home service management system is
discussed to make necessary future development of the system.
55
7 Chapter 07 – Conclusion and Future work
7.1 Introduction
The aim of this project is to design and develop a web-based Home Service Management System
for FingerTip to give a better solution to reduce manpower and supply efficient client service.
The FingerTip home service management is a comprehensive platform that processes booking
and managing services, and to provide a reliable service experience for both client and service
providers. In this chapter we conclude a summary of the key findings and outcomes of the
project, and outline any future work that may be necessary to further improve and enhance the
system.
7.2 Conclusion
In conclusion to FingerTip Home Service Booking Management System will provide an easy
way to automate all functionalities for booking a service provider to a relevant service according
to their location. Service provider is registered by providing relevant details through the system.
Admin is able to verify the details provided by service provider and accept or reject the request
due to the security purpose. Here client may be able to select a service provider according to his
preferred location. If client prefers to book a relevant service provider, client should register to
the system. Service providers may be able to accept or reject the bookings placed by the client.
Client may be able to cancel the booking before 24 hours. Here client can rate the service
provider and give his valuable feedback through the system. The scope of our project is to design
a complete environment to provide a safe and user-friendly environment for web-based service
booking. Over the course of this project, we have developed and tested the system, and have
gathered valuable feedback from users. The system includes features such as browsing and
booking services, real-time service tracking, service provider and client management, and
providing feedback on service quality. On the provider side, the system allows businesses to
manage appointments, assign tasks to technicians, and track their work progress. Overall, the
FingerTip home service management system has the potential to significantly improve both
customer and service provider experiences, while also increasing home service companies'
efficiency and profitability.
56
7.3 Future work
Handling Payments through the system: Currently, the FingerTip system does not handle
payments through the system. In future we will continue to improve the system with
payment process.
Expanding the system to new services: Currently, the system handles only limits amount
of services related to home service. In future we plan to expand the system to support a
wider range of services.
Handle time slots for booking: Currently the system does not handle service booking
slots to identify the availability of the service provider. In future we plan to improve the
system with adding slots.
Confirm Booking with emails: Currently system handles booking confirmation by
notification management. With the expansion of the system we plan to confirm bookings
using emails.
7.5 Summary
In summary, web based Home Service Booking Management System, greatly simplifies the
booking process of a service provider to accomplish the needs of clients. At present manual
system is carried on by the organization. Web based Home Service Management System consists
of frontend, backend, and a database. Where frontend is used by stakeholders and backend is
handled by administrator. This system allows clients to make bookings over service provider
according to their needs. And service provider can give response to the request of client.
57
Appendix A
This Appendix is mainly related to chapter 03 Use case diagrams and their narratives (for more
information refer chapter 03)
Use case diagram for Notification Management
Date: 2022/10/03
Version: 1.0
58
Use case diagram for Inquiry Management
Date: 2022/10/03
Version: 1.0
59
Use case diagram for Report
Date: 2022/10/03
Version: 1.0
60
Use case Diagram for overall system
61
Appendix B
This appendix is mainly related to database design (for more information please refer Chapter
03)
Admin Table
62
Client Table
Inquiry Table
63
Location Table
64
Service Sub Category Table
65
Appendix C
This appendix mainly related chapter 5– Implementation under User Interfaces
Frontend User Interface
Home Page
This is the home page of the website,, where service providers and client can register and login
to the system.
66
Service List
Below interface displays pending booking list for service provider.
Service Inquiry
This part of user interface is used to add inquiries.
67
Backend User Interface
Admin Dashboard
Below interface is viewed after admin get logged into the system. In the dashboard it displays the
total number of service category and number of registered service provider
Manage Booking
This part of user interface is used for admin to view booking details.
68
Admin Setting
69
Appendix D
This appendix mainly related chapter 5 – Implementation under Code Segments
Frontend Code Segments
This part of code segment is used for client to view the booking history and here it is able to
cancel the booking before 24 hours from registering.
70
<h5 class="mt-2"><span><?php echo $row['providercat']
?></span>/<?php echo $row['providersubcat'] ?> </h5>
<p><i class="fas fa-map-marker-alt"></i> <?php echo
$row['provideraddress'] ?></p>
<ul class="links_bottom_emp mt-2">
<li><a href="candidates_single.html">
<i class="far fa-envelope"></i>
<span class="icon_text"> <?php echo $row['provideremail']
?></span></a>
</li>
<li><a href="candidates_single.html">
<i class="fas fa-phone"></i>
<span class="icon_text"> <?php echo
$row['providercontact'] ?></span></a>
</li>
</ul>
</div>
</div>
<?php if ($status != "6") { ?>
<div class="col-md-3 emp_btn text-right">
<a href="javascript:void(0);"
onClick="popUpWindow('http://localhost/bitparttime/FT/Home-Service-
/track_book.php?tid=<?php echo htmlentities($row['booking_id']); ?>');"> Track
Booking </a>
</div>
<br>
<?php } else { ?>
<div class="col-md-3 emp_btn text-right">
<button <?php echo $button_disable; ?>> Track Booking </button>
</div>
<?php } ?>
<?php if ($button_disable != "disabled") { ?>
<div class="col-md-3 emp_btn text-right">
<a href="javascript:void(0);" onClick="cancel(<?php echo
htmlentities($row['booking_id']); ?>);"> Cancel Booking </a>
</div>
<?php } else { ?>
<div class="col-md-3 emp_btn text-right">
<button <?php echo $button_disable; ?>> Cancel Booking </button>
</div>
<?php } ?>
<br>
<?php if ($status != "6") { ?>
<div class="col-md-4 emp_btn text-right">
71
<a href="javascript:void(0);"
onClick="popUpWindow('http://localhost/bitparttime/FT/Home-Service-
/add_review.php?rid=<?php echo htmlentities($row['booking_id']); ?>');"> Add
Rating & Review </a>
</div>
<?php } else { ?>
<div class="col-md-4 emp_btn text-right">
<button <?php echo $button_disable; ?>> Add Rating &
Review </button>
</div>
<?php } ?>
</div>
<?php } ?>
Track Booking
This code segment is used to track the booking details from client profile.
<?php
include('includes/dbconnection.php');
$tid = $_GET['tid'];
<div class="form-group">
<label>Your Service Details</label>
72
<input type="text" class="form-control" readonly=""
value="<?php echo $row['providercat'] ?> / <?php echo $row['providersubcat'] ?>">
</div>
<div class="form-group">
<label>Your Booking Status</label>
<input type="text" class="form-control" style="font-
size:18px; " readonly="" value="
<?php if ($row['book_status'] == 1) { ?>
Confirm by Service Provider.
<?php }
if ($row['book_status'] == 2) { ?>
On the way to reach you Location.
<?php }
if ($row['book_status'] == 3) { ?>
Service Done Successfully.
<?php }
if ($row['book_status'] == 4) { ?>
Client Does not available at location
<?php }
if ($row['book_status'] == 5) { ?>
Service Booking Cancel by Service provider for some
reason.
<?php }
if ($row['book_status'] == 6) { ?>
Service Booking Cancel by Client for some reason.
<?php }
if ($row['book_status'] == 0) { ?>
Not Yet Confirm.
<?php } ?>">
</div>
<?php } ?>
if (isset($_POST['submit'])) {
73
if (strlen($_SESSION['login']) == 0) {
header('location:login.php');
} else {
$rid = $_GET['rid'];
$service_rating = $_POST['service'];
$review = $_POST['review'];
if ($query) {
View Booking
This part of code segment is used in backend part of the system to view the booking details.
<table id="example1" class="table table-bordered table-striped">
<thead>
<tr>
<th>Booking No</th>
<th>Client Full Name</th>
<th>Client Email</th>
<th>Client Address</th>
<th>Client Contact-no</th>
<th>Booked Service & Details</th>
<th>Service Provider Full Name</th>
<th>Service Provider Address</th>
<th>Service Provider Email</th>
<th>Service Provider Contact-no</th>
<th>Current Booking Status</th>
</tr>
</thead>
74
<?php
$query = mysqli_query($conn, "select booking.*,client.f_name as
cname,client.l_name as lname,client.email as cemail,client.contact as
contact,client.address as caddress,service_provider.f_name as
providername,service_provider.l_name as providerlname,service_provider.email as
provideremail,service_provider.contact as
providercontact,service_provider.address as
provideraddress,service_category.ct_name as
providercat,service_sub_category.service_name as providersubcat from booking
inner join client on booking.client_id=client.client_id inner join
service_provider on booking.sp_id=service_provider.sp_id inner join
service_category on booking.ct_id=service_category.id inner join
service_sub_category on booking.sub_ct_id=service_sub_category.id");
$cnt = 1;
while ($row = mysqli_fetch_array($query)) {
?>
<tr>
<td><?php echo $cnt; ?></td>
<td><?php echo $row['cname'] . ' ' . $row['lname']; ?></td>
<td><?php echo $row['cemail'] ?></td>
<td><?php echo $row['caddress']; ?></td>
<td><?php echo $row['contact']; ?></td>
<td><b><span><?php echo $row['providercat'] ?></span></b> (<?php
echo $row['providersubcat'] ?> )</td>
<td><?php echo $row['providername'] . ' ' . $row['providerlname']
?></td>
<td><?php echo $row['provideraddress'] ?></td>
<td><?php echo $row['provideremail'] ?></td>
<td><?php echo $row['providercontact']
?></td>
<td><?php if ($row['book_status'] == 1) { ?>
<span style="color: green;">Confirm by Service Provider.</span>
<?php }
if ($row['book_status'] == 2) { ?>
<span style="color: orange;">On the way to reach you
Location.</span>
<?php }
if ($row['book_status'] == 3) { ?>
<span style="color: blue;">Service Done Successfully.</span>
<?php }
if ($row['book_status'] == 4) { ?>
<span style="color: Gray;">Client Does not available at
location</span>
<?php }
75
if ($row['book_status'] == 5) { ?>
<span style="color:SlateBlue;">Booking Cancelled by Service
provider</span>
<?php }
if ($row['book_status'] == 6) { ?>
<span style="color:darkred;">Booking Cancelled by Client</span>
<?php }
if ($row['book_status'] == 0) { ?>
<span style="color: red;">Not Yet Confirm.</span>
<?php } ?>
</td>
</tr>
<?php $cnt = $cnt + 1; } ?>
</table>
Admin Setting
This part of code segment is used to edit admin details.
<?php
session_start();
error_reporting(0);
include('includes/dbconnection.php');
if (strlen($_SESSION['admin_login']) == 0) {
header('location:index.php');
} else {
if (isset($_POST['submit'])) {
$sql = mysqli_query($conn, "SELECT password FROM admin where password='"
. ($_POST['password']) . "' && username='" . $_SESSION['admin_login'] . "'");
$num = mysqli_fetch_array($sql);
if ($num > 0) {
$con = mysqli_query($conn, "update admin set password='" .
($_POST['newpassword']) . "' where username='" . $_SESSION['admin_login'] . "'");
$_SESSION['msg'] = "Password Changed Successfully !!";
} else {
$_SESSION['msg'] = "Old Password not match !!";
}
}
76
Appendix E
This appendix mainly related chapter 6– Testing and Evaluation
Test Cases for Client Registration
Project Name : Finger Tip
Module Name : Client Registration
Project Details Creted By : Ishkhan Ahamed
Reviewd By : Ushami Lokuge
Reviewed
Created Date: 26-Dec-22 Date: 27-Dec-22
Test Case Test Prerequisite Test Steps Input Data Expected Actual Status Severi Prio Execute
ID Description Result Result ty rity d by
/Test case
name
1. Browse the web site
Finger Tips First name : Ishad
2. click on the Register
Icon Last name : Ahamed
77
Password
3. Enter Invalid confirm Email ID :
Field do not
password ishad@gmail.com
match"
4. click on Register button Password : 123
Confirm Password :
1234
Contact No : 0777
583 759
Address : Kandy
1. Browse the web site
Finger Tips First name : Ishad
2. click on the Register
Icon Last name : Ahamed Alert
TC_Client 3.Enter Invalid Email Email ID : ishad message as Miss.
Enter Invalid As
Registratio 4. click on Register button Password : 123 "Invalid pass Ushami
Email expected
n_003 Confirm Password : email Tester
123 address"
Contact No : 0777
583 759
Address : Kandy
1. Browse the web site
Finger Tips First name : Ishad
2. click on the Register
Icon Last name : Ahamed
3.Enter Invalid Contact Alert
TC_Client Enter Invalid Number Email ID : ishad message as Miss.
As
Registratio Contact "Invalid pass Ushami
4. click on Register button Password : 123 expected
n_004 Number Contact Tester
Confirm Password : Number"
123
Contact No : 0777
583
Address : Kandy
1. Browse the web site Alert
TC_Client Miss.
Keep it as Finger Tips message as " As
Registratio Keep it as Empty pass Ushami
Empty 2. click on the Register Please fill expected
n_005 Tester
Icon out this
78
3. Keep it as Empty field"
4. click on Register button
79
3. Enter Invalid user name password"
and invalid password
4. click on Login button
80
password button out this
field"
3. Enter Valid user name
and empty password
4. click on Login button
1. Browse the web site
Finger Tips Alert
Invalid 2. click on the login
TC- Customer should user name: ishaead message as " Miss.
username and button As
customer_l be a registered @gmail.com Please fill pass Ushami
Empty expected
ogin_009 customer 3. Enter Invalid user name password: out this Tester
password
and Empty password field"
4. click on Login button
Test Case ID Test Description Prerequisite Test Steps Input Data Expected Actual Status Severity Priori Executed
/Test case name Result Result ty by
81
5.Input valid data
6.Click Add Sub-
Category button
1. Browse the web site
Finger Tips
2.Go to admin page
2. login by giving user
name and password Miss.
TC_SubCat Keep It as Login to the 3. select Service Category Please fill As
Empty pass Ushami
egory_002 empty system as admin category out this field expected
Tester
4.Select Service Sub
Category
5.Keep It as empty
6.Click Add Sub-
Category button
Test Case ID Test Prerequisi Test Steps Input Data Expected Actual Status Severi Prio Executed
Description te Result Result ty rity by
/Test case
name
Enter all 1. Browse the web site Name: Ushami Alert As Miss.
TC_Inquiry_001 pass
filed Finger Tips Email:ushami@gma message as " expected Ushami
82
correctly & 2. Go to contact us page il.com Thank you.! Tester
send 3. Enter valid data Subject: text We Will
request Message: text Contact
you"
4. Click submit button
1. Browse the web site
Keep some
Finger Tips Name : Ushami
filed are Miss.
2. Go to contact us page Email : Please fill As
TC_Inquiry_002 empty in pass Ushami
3. Keep some filed are Subject: out this field expected
the given Tester
empty Message:
form
4. Click submit button
1. Browse the web site Name: Ushami
Enter Finger Tips Email:ush123@gma Invalid Miss.
invalid 2. Go to contact us page As
TC_Inquiry_003 il.com email pass Ushami
email 3. Enter invalid email expected
Subject: address Tester
address address Message:
4. Click submit button
Test Case ID Test Prerequisite Test Steps Input Data Expected Actual Status Severi Prio Executed
Description Result Result ty rity by
/Test case name
1. Login to the 1. Browse the web site Rating : 5 star Thanks for Miss.
TC_AddRating As
Input Valid data system as Finger Tips Review : Good the rating pass Ushami
_001 expected
client. 2. Go to My Account Service and review Tester
83
2. Booked the 3. Click Add rating
Service and Review Button
provider 4.Input valid data
5.Clik rating and
Review button
1. Browse the web site
1. Login to the Finger Tips
system as 2. Go to My Account
Miss.
TC_AddRating client. 2. 3. Click Add rating Please fill As
Keep It as empty Empty pass Ushami
_002 Booked the and Review Button out this field expected
Tester
Service
4. Keep It as empty
provider
5.Clik rating and
Review button
84
8 References
[1] [Online]. Available: https://onawadak.lk/. [Accessed 08 12 2022].
85
Responsibility matrix
Index Number Name Work Done
Chapter 01, Chapter 02,
E2041405 Divyanjali P.L.U.I
Appendix B, Appendix E
Chapter 03, Chapter 04,
E2041370 Rashad M.I.A
Chapter 05, Appendix A
Chapter 06, Chapter 07,
E2041335 Ishkhan Ahamed I
Appendix C, Appendix D
86