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PUBLIC SERVICE CONTINUITY PLAN

I. Introduction
II. Definition of Terms
III. Purpose
IV. Policy Statement
V. Scope
VI. Roles and Responsibilities
VII. Assumptions
VIII. Mission Essential Functions and Recovery Time Objectives
IX. Activation and Deactivation Criteria, Procedures, and Authority
X. Resource Requirements
XI. Continuity Strategies
XII. Communication Procedure
XIII. Testing and Maintenance
XIV. Approval and Monitoring
XV. Appendices and Forms
XVI. References

Introduction

The continuity of public services is essential to helping communities recover from adverse
events. To ensure that this agency or organization can continue to perform its essential
functions during a wide range of emergencies, this PSCP has been formulated.

As the [insert name of agency or organization] primary mission is to [insert primary

mission/mandate of the organization], the agency or organization must ensure that its
operations continue efficiently regardless of threats and conditions. The agency or
organization may face various high impact human induced or natural hazards events or
emergency situations, such as terrorist attacks, earthquakes, floods, cyber-attacks, and
biological threats, which call for stronger, dependable, and viable continuity capabilities and
plans.

In previous years, the [insert name of agency or organization] has experienced actual
occurrence of destructive events and subsequently has led to disruption in the delivery of
services to the public. [insert brief history of the operational disruptions experienced by the
agency or organization].
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Therefore, this Public Service Continuity Plan will serve as the guide of [insert name of
agency or organization] towards actions and strategies during disruptive incidents, allowing
the organization to immediately restore its operations and mission essential functions to
ensure continuity of public service delivery.

Further, this document provides operational actions that will be implemented by the [insert
name of agency or organization] in response to various forms of disruptive incidents and to
ensure continuity of operations through the restoration of mission essential functions. This
will enable us to provide [specify nature of services that the agency or organization provides]
and support amidst interruptions in daily operations.

Definition of Terms

Purpose

This document provides the operational actions that will be undertaken by the [insert name
of agency or organization] in response to various forms of disruptive incidents in the delivery
of its service to the public and to ensure continuity of operations through the restoration of
Mission Essential Functions (MEF). The plan contains strategies and mechanisms that focus
on disaster risk reduction and management to ensure timely and continuous delivery of
public services amidst any disruption and to mitigate damage and loss of critical processes.

Policy Statement

[Insert name of agency or organization] will be guided by its mission and vision in addition to
international, national, and local frameworks and policies to ensure that its continuity goals
are met. These guiding principles are outlined below:
● [Insert name relevant policies and frameworks]

[Insert name of agency or organization] acknowledges the need to establish, implement and
maintain appropriate procedures for managing the immediate consequences of disruptive
incidents with due regard to the (a) welfare of employees, contracted service providers and
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visitors; (b) operational options for responding to incidents; (c) prevention of further loss or
unavailability of prioritized activities; and, (d) recovery and resumption of mission essential
functions (MEFs).

[Insert name of agency or organization] shall embrace and sustain an effective public service
continuity management system to ensure organizational resilience, internally and externally,
through the adaptation of the PDCA Cycle as the planning process to ensure the continuity
of operations of the agency.

[Insert name of agency or organization] commits to the attainment of the following public
service continuity objectives:

1. To protect the life and prioritize the welfare of the employees, clients, and guests of
the agency, consistent with the principles of sound environmental management and
control;

2. To protect important data and confidential information and critical facilities used to
deliver critical services;

3. To enable an effective decision-making, communication flow and information

management supported by adequate resources during incidents;

4. To establish advance disaster risk reduction and management systems for the
effective execution of continuity strategies and immediate recovery of mission
essential functions of the agency;

5. To reduce dependency on a specific critical function-holder by establishing order of

succession;

6. To maintain timely service delivery and resource augmentation through

strengthened partnership; and

7. To ensure continual improvement of the organization through public service

continuity management.

Scope
This [Insert name of agency or organization] Public Service Continuity Plan (PSCP) shall
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apply to the [Insert name of agency or organization] and any personnel occupying the
physical office in [indicate address of the chosen administrative division of the agency or
organization e.g., head office or regional office]. It will also include attached offices and
those critical functions outside the main office such as, but not limited to, [indicate attached
bureaus or offices of the agency or organization].

This PSCP shall serve as the mother plan or guiding framework for continuity purposes of all
covered departments or offices, including those attached to the [Insert name of agency or
organization] as mentioned above. Being such, bureau level PSCPs must not be in
contravention of any principles, theories, concepts, assumptions, and non-site specific
strategies contained herein.

If not otherwise provided, this document will only cover continuity strategies for the
immediate recovery of the critical operations (i.e., Mission Essential Functions) and auxiliary
services (i.e., Non Mission Essential Functions) of the agency or organization in the event of
any disruptions.

Likewise, this document shall comprise sections that may contain information to be highly
classified and confidential based on our existing confidentiality policy and prevailing
document classification laws, rules, and regulations. Therefore, the proponents of this PSCP
will observe and uphold the agency's confidentiality policies and will not freely distribute the
sections and its contents that are deemed to be highly classified and confidential.

Roles and Responsibilities

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Roles Name/ Responsibilities Deliverables

Designation

Head of Agency Responsible for the Memorandize activities

continuation of essential for the PCSP team.
services during an
emergency, disaster, or
disruption event.
Memorandize the
Responsible for ensuring PCSP Team and their
that continuity programs functions.
are appropriately
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resourced;
Temporary facilities to
Signs off on the final ensure the continuity
plans and policies of services
developed by the
Continuity Planning
Team; Reports/documents in
leading the team
Ensures the during the time of
development of strategic Hazards in the division
continuity vision and office
overarching policy; and
Appointment of
Ensures appointment of personnel in case
key continuity personnel there are changes in
and the development of the PSCP team.
a program budget for
adequate facilities,
equipment, and training.

Continuity Manager Coordinates the overall Manuals of operations,

activities of the
Continuity Planning Memorandum of
Team; and Agreements and
Understanding with
Provides an annual partners,
summary of the planning
activities to the Minutes of Meeting
Appointed Officials and
Organizational Heads.

Continuity Coordinator Provides overall Results of the

continuity coordination monitoring and
for the organization; evaluation during the
hazards/disruptions
Is in charge of leading
and coordinating Revised or updated
continuity planning; the Manual Operation
of PCSP
Coordinates the
continuous input of the Approved PSCP, AIP,
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organization and SIP

ensuring those inputs
reflect and support the
intent of the overall
continuity plan and the
sustainment of essential
functions;

Prepares and submits

annual summary of
planning activities to the
Appointed Officials and
Organization Heads;

Directs and participates

in periodic cross-
jurisdictional continuity
exercises;

Establishes a Multi-Year
Strategy and Program
Management Plan
designed to achieve
continuity objectives;

Develops and
administers a continuity
program budget and
submitting funding
requirements to the
agency lead;

Serves as an advocate
for the continuity plan
and program.

Continuity Working Group Develops and updates Updated Public

the continuity plan of the Service Continuity
organization; Plan

Serves as the principal Report of hazard

continuity coordinating occurrence.
organization and forum
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for exchanging ideas and List of tools needed

information regarding
continuity planning,
procedures, and
resources for that
organization;

Understands the role

that adjacent
jurisdictions and
organizations might be
expected to play in
certain types of
emergency conditions
and what support those
adjacent organizations
might provide;

Understands the limits of

their continuity resources
and support capabilities;

Anticipates the point at

which adjacent
organizational or mutual
aid resources will be
required

Employees SGOD, CID, OSDS Understand their List of materials for

Employees continuity roles and preparedness and
responsibilities; mitigation

Know their duties in a

continuity environment;

Understand the roles to

perform in continuity
situations to ensure that
DepEd in an
organization can
continue its essential
functions;
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Ensure that the family

members are prepared
for and taken care of in
an emergency situation.

CCT Roles First Alternative Second Alternative Third Alternative

Representative Representative Representative

Head of Agency

Continuity Manager

Continuity Coordinator

Continuity Working
Group Lead

Assumptions

● A copy of the PSCP is distributed to all units of the organization.

● The PSCP will be reviewed regularly, with a full update on an annual basis or when a significant
change to the operations occurs.
● This Plan has been properly tested, maintained, continually improved, and updated as required.

The [Insert name of agency or organization] PSCP was formulated on the following
assumptions per Impact Area:

Critical Assumption Baseline

Resource

People ● All personnel listed in this plan are willing and Permanent:
LGU paid:
available to work when and where assigned. Job Order:
● Qualified personnel are available to continue Outsource:
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critical operations.
● All employees are aware that in
case of invocation of public service
continuity, they might be asked to
work on additional job areas apart
from their regular activities.
● An Incident Management System
and a Disaster Control Group are
established within the
organization.
● In a pandemic, 25% - 30% of staff could be off
work at any one time. This will include those
who are sick, who are caring for others, and
who are apprehensive to leave the house and
attend work. On average, people will be absent
for 5-8 days, but some may never return.
● In a fuel crisis, only staff involved with delivering
critical services are likely to have priority access
to fuel.
● Regardless of circumstance, some
key personnel will not be available
to participate in continuity activities
within the first 24 hours of a
disruption incident.
● Key personnel have been
identified and are aware of their
responsibilities, and
● PSCP roles and are available to activate the
continuity plan.
● The Disaster Control Group will recommend
activating the PSCP and will be
● provided with ongoing status updates during the
continuing event.
● Members of the CCT and DCC have been
trained in the following disciplines: l)
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● PSCP, 2) Standard First Aid, 3)

Communication Planning, and 4)
Crisis Management.

Place (Facilities ● Access to the building will not be prohibited for List of facilities:
& Equipment) more than 48 hours.
● All personnel are denied access to the office List of equipment:
building for a sustained period of seven
calendar days.
● Alternate staff and replacement equipment are
available within planned timeframes.
● An event has occurred that affects normal
business operations.
● Documents and equipment within the facility are
inaccessible.
● [Insert designated alternate site] is the
designated relocation site in case the primary
office is rendered inaccessible due to the impact
of the disaster event.
● Where a generator is not available, loss of
electricity supply across a region could last for
up to x number of days.
● The offsite (geographically separate location)
storage locations housing critical backed-up
data are intact and accessible.
● Infectious disease transmission within the
building, rendering a certain section/floor or all
premises of the building inaccessible or
nonoperational for one to five days for the
conduct of disinfection.
● The agency has a designated relocation site
available to be occupied in case its office is
destroyed, and/or the agency identifies and
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establishes an alternate site complete with

necessary resources and equipment. Satellite
Offices or Extension Offices not affected will be
used as Alternate Sites.

Process ● The plan is not applicable during quarter- or Refer to section 8 (MEF
and NMEF)
year-end periods.
● Extend planning to commence on day two or
three if a disaster is projected to exceed seven
calendar days.
● Only critical business functions will be accorded
priority during the seven calendar period.
● Emergency response plans, e.g., building
evacuation, are found in site-specific
emergency plans and are not part of the PSCP
process; however, emergency plans may be
included as supporting plans.
● The department's IT vendor has a current
Disaster Recovery Plan in place.

Partners ● Critical resources and lifeline List of government

services (e.g., water, partners:
telecommunications) are not
available within 12-24 hours. List of private sector
partners:
● The main water supplies and sewerage services
may be interrupted for up to three days. List of critical lifeline
● Existing dependencies with (list other partners:
agencies/stakeholders) have been identified
and coordinated with, and current contact lists
are maintained.

Public ● Not more than one city will be affected

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concurrently by the same disaster.

● All guests will be escorted outside all the
premises of the agency or organization.
● Press releases to clientele may be interrupted
for up to 24 hours.

ICT ● All critical IT applications and systems will be List of ICT hardware:
restored within "X" hours.
List of software:
● In the event of interrupted access to IT
systems, access to original documents will be
made available.
● Availability of the IT network historically runs at
over[%]. In the event of a partial failure of a
server the network could be unavailable for up
to [No.] of hours.
● If the server suite were to be completely lost it
could take up to days to restore a limited
desktop service (e.g., Microsoft package, E-
mail, and Internet access). Other software could
take even longer to restore.
● Disaster recovery (DR) plan for an IT functional
unit is already in place and tested.
● At least one method of communication (e.g.,
mobile phone), landline phones is available with
all Continuity Working Groups.

Risk ● Prior to the development of the PSCP, [Insert List of plans & date of last
management name of agency or organization], already has update:

developed several risk management related

plans.
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Mission Essential Functions and Recovery Time Objectives

The identification of missions (mandated services) and supporting activities aid in the
prioritization process of the [Insert name of agency or organization], in terms of determining
which ones need to be restored immediately or within a predetermined optimal period, or
which services need to be postponed for a reasonable period with due consideration to
organizational viability and the delivery of frontline services.

MEF # Mission Essential Function Function Owner Recovery Time

Objective

10

Non-Mission Essential Functions and Recovery Time Objectives

Non-Mission Essential Function Function Owner Recovery Time

Objective
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Risk Assessment

HAZARD AND RISK IDENTIFICATION RISK ANALYSIS RISK EVALUATION AND CONTROL

THREAT RISK LIKELIHOOD IMPACT RISK SCORE CURRENT EFFECTIVENESS RISK MITIGATING
CONTROL MEASURES
MEASURES
IN PLACE
Natural, Human- Induced, Risks can be categorized as Assess likelihood in Assess the impact as: Assess the risk as: Assess effectiveness of current controls:
Technological, Biological, affecting the following: terms of frequency and (5) Extreme 5 - With controls in place which are working
External, Internal probability: (4) Major Very High and controls in place are industry leading
● People (5)Frequent/ Almost (3)Moderate High practice.
● Facility Certain (2) Minor Moderate 4 - With highly effective controls in place,
● Public (4) Likely (1)Incidental Low Indicate current with little room for improvement.
● Process (3) Possible Very Low control measures in 3 - With fairly effective controls in place but Action plan to further reduce or mitigate
● Supply Chain (2) Unlikely place needs improvement risks if current controls are not sufficient
● ICT (1) Rare (consider both infra 2 - With Controls in place but are ineffective
and non-infra 1 - No Controls in Place
interventions)
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Activation and Deactivation Criteria, Procedures, and Authority

Authority to activate
The [insert highest position/designation in the agency or organization] shall be responsible
for the activation and deactivation of the PSCP upon appropriate recommendation of the
Continuity Core Team in collaboration with the Disaster Control Group (or equivalent team).
This PSCP will only be activated or deactivated when the set criteria points for activation or
deactivation.

In case of the unavailability of the [insert highest position/designation in the agency

organization], the authority to activate the plan will be made in accordance with the order of
succession pursuant to [indicate official government policy e.g., office order].

For quick reference, the following names were given authority and responsibility to activate
and deactivate this PSCP:

No. Name Position Office Contact Details

10
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Activation and Deactivation Criteria

Activation Criteria Deactivation Criteria

PSCP will be activated in response to any With efficient and effective Continuity
incident causing significant disruption to Strategies in place, the PSCP will be
normal service delivery, particularly the deactivated once the situation has
delivery of key and critical activities. The improved, following compliance with the
following are the Criteria for PSCP set criteria below:
Activation:

People

Place

Activation
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Deactivation
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Resource Requirements

People, facilities, equipment, platforms, partners, financing, and ICT resources are
the supporting pillars to ensure the continuity of the MEFs and ESAs which
consequently, allows the successful management of the [insert name of agency or
organization] Public Service Continuity Management System. Hence, [insert name of
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agency or organization] has aligned and allocated the resources needed to implement
its critical functions as follows:

RESOURCES
MISSION ESSENTIAL FUNCTION
Particular Description QTY

1 People
Place
Partner
ICT

2 People
Place
Partner
ICT

4 People
Place
Partner
ICT

5 People
Place
Partner
ICT

RESOURCES
NON MISSION ESSENTIAL
FUNCTION Particular Description QTY

1 People
Place
Partner
ICT

2 People
Place
Partner
ICT
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4 People
Place
Partner
ICT

5 People
Place
Partner
ICT

Continuity Strategies

CONTINUITY STRATEGY

MEF ELEMENTS STRATEGY OPTION

[Indicate proposed
[Vital Records, People, Facilities & strategy to ensure
equipment, and recovery and resumption
ICT resources.] of different MEFs]

Order of Succession

In the event that [insert name of agency or organization] leadership is affected such that
the [indicate the position of Head of Agency/ Highest Elected Official] is among
casualties and neither his location nor current status can be ascertained, the
succession of leadership shall be as follows:
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Head of Agency First Alternative Second Alternative Third Alternative

Representative Representative Representative

Delegation of Authority

Alternate positions/designations have been identified in the event that the primary designated
responsible personnel are not available or incapacitated to perform the MEFs, as follows:

PRIMARY ALTERNATE 1 ALTERNATE 2

MISSION ESSENTIAL FUNCTION RESPONSIBLE
PERSONNEL

Continuity Facilities

When a disruptive event or disaster occurs and activation of the [insert name of
agency or organization] PSCP has been declared based on protocols, the following
general Continuity Facilities will be utilized based on set indicators:

Continuity Location Hot/Warm/Cold Indicators for Indicators for

Facility Address & Map Activation Deactivation
Coordinates
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Communication Procedure

Information Registry

The following is the list of information that the [insert name of agency or organization]
processes and utilizes before, during, and after an emergency or disruption.

INFORMATION SOURCE RECIPIENT COMMUNICATION

CHANNEL

[insert name communication diagram]

[insert name of call tree]

Testing and Maintenance

ACTIVITIES 2024

Q1 Q2 Q3 Q4
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Legends:

S- Seminar D- Drill W- Workshop

FE- Functional Exercise TTX- Tabletop Exercise FSE-Full- Scale Exercise

Approval and Monitoring

OFFICE DEPED SCHOOLS DIVISION OFFICE - _________________ CITY

DATE

REVIEWED BY:

INSERT NAME INSERT NAME

INSERT POSITION INSERT POSITION
INSERT Division INSERT Division

RECOMMENDING APPROVAL

INSERT NAME
INSERT POSITION
INSERT Division

APPROVED BY:

INSERT NAME
INSERT POSITION
INSERT Division
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Appendices and Forms

References