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    INGRAM - Grievance Details

    Uploaded by

    atmanarayansingh64
    The complainant filed a grievance against Airtel for not allowing cancellation of a port out request within 24 hours and charging Rs. 299 for the porting service. The complaint was initially marked as "In Process" but was later updated to "Closed" after Airtel addressed the network issue on the complainant's number and apologized for any inconvenience caused. Airtel also said they received the complainant's feedback and shared it with the concerned team.

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    INGRAM - Grievance Details

    Uploaded by

    atmanarayansingh64
    15 views2 pages
    The complainant filed a grievance against Airtel for not allowing cancellation of a port out request within 24 hours and charging Rs. 299 for the porting service. The complaint was initially marked as "In Process" but was later updated to "Closed" after Airtel addressed the network issue on the complainant's number and apologized for any inconvenience caused. Airtel also said they received the complainant's feedback and shared it with the concerned team.

    Original Description:

    Ingram gbndnn

    Original Title

    INGRAM _ Grievance Details (3)

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    The complainant filed a grievance against Airtel for not allowing cancellation of a port out request within 24 hours and charging Rs. 299 for the porting service. The complaint was initially marked as "In Process" but was later updated to "Closed" after Airtel addressed the network issue on the complainant's number and apologized for any inconvenience caused. Airtel also said they received the complainant's feedback and shared it with the concerned team.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    15 views2 pages

    INGRAM - Grievance Details

    Uploaded by

    atmanarayansingh64
    The complainant filed a grievance against Airtel for not allowing cancellation of a port out request within 24 hours and charging Rs. 299 for the porting service. The complaint was initially marked as "In Process" but was later updated to "Closed" after Airtel addressed the network issue on the complainant's number and apologized for any inconvenience caused. Airtel also said they received the complainant's feedback and shared it with the concerned team.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

     Last Login Time : 2024-01-05 19:51:17

    Grievance Details

    Grievance Number: 5303830

    Grievance Reg Date: 2023-12-28 13:47:01

    Complainant Name : atmanaranyan Complainant Contact No 9931408822


    :

    Mode : By Web Complaint Type : Complaint

    State : BIHAR Purchase City : Patna

    Sector : Telecom Category : Voice - GSM

    Grievance Company : AIRTEL Company Name : AIRTEL

    Govt Dept / Regulator :

    Mobile / Landline 9262600327 Connection id: Airtel


    Number(in which the prepaid
    problem persist):

    Connection Type: Prepaid Amount deducted (if 299


    any):

    Network Location Details: Patna Complaint Number / ref


    no.:

    Company Details Airtel Pincode (Company):

    Product Value(INR) : 100-1000 Nature of Complaints : Delay in


    resolving
    complaint
    Grievance Details : 1.Maine jio se port Airtel me karwaya aur 24 ghanta ke andar port
     Last Login Time : 2024-01-05 19:51:17
    out request cancel karwane ke liye pahucha to Airtel ke office a
    members ne mujhe kaha ki port out request cancel nahi hoga but
    Airtel ke guidelines ke anusar port 24 ghante ke andar karwa sakte
    hai 2. Port service me Airtel ke office Wale ke dwara charge liya jata
    hai mere se 299 Lia

    Status : In Process

    Grievance Updated Details


    : Updation Date :2024-01-10 10:56:36

    NCH Agent Remark : Moved to convergence


    Remark Date :2024-01-10 10:56:36

    Company Remark : Dear Mr. Atmanaranyan, This is in reference to Status :


    complaint to NCH vide reference number Closed
    5303830, regarding network related concern for
    airtel mobile number 9262600327. We apologize
    for the inconvenience that you have been facing.
    We understand how upsetting this must be and we
    appreciate your patience in this matter. As per
    your telephonic discussion on 9262600327 with
    the undersigned dated 10th January 2024, this is
    to apprise you that highlighted concern regarding
    service has been addressed. Further, this is to
    apprise you that we have taken your feedback and
    shared with our concerned team for better
    services It is always important for us to hear how
    customers react to all aspects of our services.
    Strong customer feedback like yours helps us
    continue to improve the service we provide. If you
    have any further queries/concerns, please feel free
    to contact us. We will make every effort to revert
    with a resolution as soon as possible.

    Remark Date 2024-01-10 17:14:58

    Uploaded Files: NA | | NA | NA

     Close This Grievance  Print

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