Arta January 2023

Section 17 of R.A.
11032 or
the Ease of Doing Business
and Efficient Government
Service Delivery Act of 2018
Terminal Objectives:
• At the end of the session, the participants

are expected to:
• Know the mandate, vision and mission
statement of Anti-Red Tape Act Authority
• Know what is the Ease in Doing Business and
Efficient Government Service Delivery Act of 2018
Anti-Red Tape Authority
The agency mandated by Republic Act No. 11032 to

monitor and ensure compliance with the national
policy on anti-red tape and ease of doing business
in the country, endeavors to set an example to its
fellow government agencies by exhibiting proper
compliance with all provisions of the law and the
Citizen’s Charter provided as one among many.
VISION
• A Philippine Government that is clean, just,

highly efficient, technology-enabled and
people-centered which enables a high-trust
society with a globally competitive service
and business environment.
MISSION
• To achieve our Vision, we will transform

the way the Government serves and
enables its Citizens and Stakeholders
through good regulatory practices,
streamlining and re-engineering of
processes, collaboration, and
application of technology.
MISSION
• Likewise, we will strictly implement and

oversee a National Policy on Anti-Red
Tape and Ease of Doing Business
through monitoring compliance of
agencies, initiating investigations, or
filing cases for violations of RA 11032.
Service Pledge :
• As public servants, the Anti-Red Tape

Authority commits to embody:
INTEGRITY
• We commit ourselves to be the catalysts

of change and development, serving the
interest of the Filipino people above all.
Citizen Centricity
• We promote accountable, transparent

governance by cutting excessive bureaucracy
and enhancing the local business environment.
ARTA lives by the principle that “Public service
is a public trust.”
Innovation
• We believe that efficiency is a continuous and

collaborative effort rather than an end goal.
Through a productive and sustainable system,
we grow as a nation.
What do we need to know about the Ease
of Doing Business Act?
• law also seeks to increase efficiency by reducing
processing time, eliminating red tape, and curbing
corrupt bureaucratic practices.
What is red tape?
• Red tape is a derisive term for excessive

regulation or rigid conformity to formal
rules that is considered redundant or
bureaucratic and hinders or prevents
action or decision-making.
What is red tape?
• It is usually applied to government, but can

also be applied to other organisations like
corporations.
What is red tape?
• It generally includes the filling out of seemingly

unnecessary paperwork, obtaining of unnecessary
licenses, having multiple people or committees
approve a decision and various low-level rules that
make conducting one’s affairs slower and/or more
difficult.
The 5 Key Reforms
• 1. Faster Processing of Business Permits and Licenses
• The EODB Law seeks to cut the red tape involved in business registration
and permit renewals. A unified application form will be required for
business permits and renewals. A one-stop-shop will also be established
to house agencies involved in starting a business, including:
• Treasury
• Business and Licensing Office
• Zoning Office
The 5 Key Reforms
• 2. Standard Turnaround Time for Government Transactions
• All government agencies have to comply with standard turnaround times

for various transactions. These mandated timeframes range from 3 to 20
business days, depending on the complexity of the task.
All applications duly submitted to an agency will be automatically
approved if they fail to process the application within the prescribed time
frame.
The 5 Key Reforms
• 3. Automated Business Registration Process
• To reduce the risk of graft and corruption, all forms

will be moved online, and digital copies of
documents will be submitted electronically.
Likewise, licenses and permits can now be printed at
home, and this copy shall have the same authority as
a hard copy.
The 5 Key Reforms
• 4. Anti-Corruption Policy
• The Department of Information and Communications

Technology is responsible for the development of a Central
Business Portal where all business permits can be obtained.
• While this online system is being developed, all government

units engaged in the issuance of business permits and
licenses will implement a zero-contact policy between
government employees and business applicants. This is
sought to improve the government agencies’ level of service
delivery and accountability.
The 5 Key Reforms
• 4. Anti-Corruption Policy
• After the filing of the application, government
functionaries will anonymously transact with
applicants, with only a case number to identify
them with
The 5 Key Reforms
• 5. Citizen’s Charter
All government agencies and local government units
must post information billboards containing their most
current and updated service standards. This set of
standards will be called the Citizen’s Charter. A copy
of it in English, Filipino, or a vernacular language must
be displayed in a conspicuous area in their respective
offices.
The Citizen’s Charter
• A checklist of all the requirements for each type of

application or request
• The procedure to obtain a particular service
• The person/s responsible for each step
• The maximum time needed to accomplish a request
• The necessary documents to be presented, if needed
• Fees required, if needed
• The procedure for filing complaints
Accountability of Heads of Offices
and Agencies
• The EODB Law prescribes administrative and

criminal liability to the officials and employees
who may act inappropriately
Violations of the EODB Act
• (a) Refusal to accept an application or

request with complete requirements
without due cause
• (b) Imposition of additional requirements
or fees other than those required in the
Citizen’s Charter
• (c) Failure to give the applicant or

requesting party a written notice of
disapproval
• (d) Failure to render government service
within prescribed processing time
• (e) Failure to attend to applicants or requesting

parties who are within their premises prior to
end of official working hours and during lunch
break
• (f) Failure or refusal to issue official receipts

• (g) Fixing and/or collusion with fixers.

Penalties and Liabilities
First Offense – an administrative liability with 6

months suspension will be imposed, provided
that in case of fixing and/or collusion fixers,
penalty and liability for the second offense shall
apply.
Second Offense – administrative and criminal

liability for dismissal from the service, perpetual
disqualification from holding public office,
forfeiture of retirement benefits and
imprisonment of 1 to 6 years with a fine of not
less than P500,000 to not more
than P2,000,000.
Criminal liability will also be incurred by those

who commit bribery, extortion, or when
violation was done deliberately and maliciously
to solicit favor in cash or kind.
Administrative jurisdiction is vested in the Civil

Service Commission (CSC) or Office of the
Ombudsman, as determined by appropriate
laws.

Arta January 2023

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Section 17 of R.A.

• At the end of the session, the participants

The agency mandated by Republic Act No. 11032 to

• A Philippine Government that is clean, just,

• To achieve our Vision, we will transform

• Likewise, we will strictly implement and

• As public servants, the Anti-Red Tape

• We commit ourselves to be the catalysts

• We promote accountable, transparent

• We believe that efficiency is a continuous and

• Red tape is a derisive term for excessive

• It is usually applied to government, but can

• It generally includes the filling out of seemingly

• 2. Standard Turnaround Time for Government Transactions

• All government agencies have to comply with standard turnaround times

• 3. Automated Business Registration Process

• To reduce the risk of graft and corruption, all forms

• The Department of Information and Communications

• While this online system is being developed, all government

• A checklist of all the requirements for each type of

• The EODB Law prescribes administrative and

• (a) Refusal to accept an application or

• (c) Failure to give the applicant or

• (e) Failure to attend to applicants or requesting

• (f) Failure or refusal to issue official receipts

• (g) Fixing and/or collusion with fixers.

First Offense – an administrative liability with 6

Second Offense – administrative and criminal

Criminal liability will also be incurred by those

Administrative jurisdiction is vested in the Civil

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