Whatsapp Pay

Simplilearn Project For CBAP Certification

Project 2 || Submitted By : Deoyani Jamthe
12- Feb-2023

Table Of Content:
STAKEHOLDERS......................................................................................................................................2

Risk Identification..................................................................................................................................3

SWOT Analysis of WhatsApp pay...........................................................................................................3

 Strengths.................................................................................................................................3

 Weakness................................................................................................................................3

 Opportunity.............................................................................................................................4

 Threat......................................................................................................................................4

PROPOSED SYSTEM................................................................................................................................4

SCOPE using Use Case Diagram (UML)...................................................................................................4

IN SCOPE................................................................................................................................................6

OUT OF SCOPE.......................................................................................................................................6

Business Requirements:.........................................................................................................................6

Business Objective:........................................................................................................................6

FUNCTIONAL REQUIREMENTS...............................................................................................................6

NON-FUNCTIONAL REQUIREMENTS......................................................................................................7

Scalability Requirement:........................................................................................................................7

Usability:................................................................................................................................................7

Screen Wireframes................................................................................................................................7
STAKEHOLDERS

ACTOR What he can do on the Software Created

WhatsApp  Should be able to conduct peer to peer payment.
users  Should be able to link his/her debit card or credit card with
WhatsApp
 Should receive a notification when payment is successful

Banks  Should be able to link users account with WhatsApp pay

Credit card  Should be able to connect their credit card details in their
providers WhatsApp mobile phone number

Bank (debit  Should be able to connect their debit card details in their
card provider) WhatsApp mobile phone number

Risk Identification

 Users may already have other payment apps on their mobile phone and may not register
for WhatsApp pay feature.
 If the experience of money transfer is not seamless the user will not derive the optimal
experience of using WhatsApp pay and he may discontinue to use it.
 If User interface is not very simple to understand user may not use WhatsApp pay
 Competitors may offer various schemes, cashbacks to deter people from using
WhatsApp pay.

SWOT Analysis of WhatsApp pay

 Strengths
1. WhatsApp has a huge and global customer base. Over 2 billion people as of today use it
worldwide; to stay in touch with families, to keep in touch with friends and to discuss
business plans with employees.
2. The app now has the funds and support from Facebook for all administrative and legal
support. Facebook with its deep pockets can fund the WhatsApp.
3. It makes huge investment in R&D activities.
4. Company has good financial health
5. There is almost 100% availability of WhatsApp. Websites and apps go down here and
there, but you can rely on WhatsApp for its fantastic connectivity.
 6. Business owners appreciate the apps constant uptime. If communication between
employees were to stagnate, it’d be difficult to keep the business running smoothly.
7. It is a zero-bug software.
8. It works on Android, Windows and iOS,
9. WhatsApp is easy to download, set up, and use.
10. WhatsApp does use end-to-end encryption for their messages, meaning only the person
who gets your message can read or view it. WhatsApp themselves can’t view or
intercept those messages.
11. Reputation in global market is good.

 Weakness
1. Data privacy is the biggest concern for WhatsApp. Since Facebook the parent company
of WhatsApp has got into lot of trouble in past for its privacy issues.
2. WhatsApp requires internet to work. If the user doesn’t have access to mobile data or
wifi, he/she cannot user the app. This means there are certain rural areas and some
potential consumers who can’t download or use the app.

 Opportunity
1. Every growing customer base
2. It has collaborated with local players in different countries to expand its business
operations
3. Internet is now becoming available to previously inaccessible areas. So, WhatsApp has
the opportunity to expand into new regions.

 Threat
1. Anyone can build a similar app. There are competitors like Snapchat and telegram built
on similar lines. It doesn’t cost much to build such an app.
2. It is a late entrant in the payment arena. Google Pay and other competitors are well
entrenched.
3. Banks want to get into similar payment space themselves.
4. Since it’s a software end of the day it is susceptible to security bugs, malware, and
viruses.
5. Government regulations are getting stricter in the payment arena
6. Users may already have other payment apps on their mobile phone and may not register
for WhatsApp pay feature.
7. If the experience of money transfer is not seamless the user will not derive the optimal
experience of using WhatsApp pay and he may discontinue to use it.
8. If User interface is not very simple to understand user may not use WhatsApp pay
9. Competitors may offer various schemes, cashbacks to deter people from using
WhatsApp pay.
PROPOSED SYSTEM
The proposed system is an additional feature in the existing WhatsApp app. It is introducing
payment functionalities for WhatsApp users.
The proposed system has the following advantages:

 User friendly interface

 Peer to peer payment
 Encrypted system
 Simple and easier way to make payment

SCOPE using Use Case Diagram (UML)

Transfer Payment to contacts

Receive notification of payment done

Link debit card to WhatsApp mobile

User
number

Use payment in multiple languages

Pays through QR Code

Credit Card provider Link credit card to WhatsApp mobile

number

Request for payment

Facilitate fund transfer from credit card

of user

Banks fund transfer through debit card

IN SCOPE

 Transfer Payment to contacts

 Receive notification of payment done
 WhatsApp to be linked to users debit card or credit card
 WhatsApp Pay to be available in multiple languages
 Payment through QR Code to be enabled
 User should be able to Request for payment from his/her contacts
 Send notification through Bank Account
 Banks will Facilitate fund transfer from account

OUT OF SCOPE

 Payment via cash, debit card, mobile wallets, credit cards is currently out of scope.

Business Requirements:

Business Objective:
 Have at least 2 million users use WhatsApp pay within first 3 months of launch.
 Over 1 year of its launch have 30% of user base using WhatsApp pay.

FUNCTIONAL REQUIREMENTS

To transfer money using WhatsApp pay there will be 2 methods on the WhatsApp app.

Method 1:

1. To use the “WhatsApp Pay” feature the user needs to have a bank account with its debit
card or a credit card.
2. User shall select the person you want to send money to from his/her WhatsApp contact
list.
3. User shall click on payments option in your chat settings.
4. User shall enter the amount he wishes to transfer.
5. User will then enter a security Pin.
 6. User clicks on the Transfer button.
7. Money is transferred
8. The sender and the receiver will both receive a payment notification on their chat
window once the fund transfer has been made is complete.
9. In case where user is requesting money, tap on request and wait for the person to accept
your request.
10. The feature should be available in multiple languages

Method 2:

1. User goes on the main page of WhatsApp and open the payments option.
2. User then taps on the QR code showing next to his/her name to show your QR code
using which people can send you money.
3. User taps on the new payment option located on the bottom right of the display.
4. User selects a contact or the ‘Scan QR code option”.
5. Rest of the process remains the same as above.

NON-FUNCTIONAL REQUIREMENTS

Scalability Requirement:
Scalability: this feature initially would be launched in a single country to test and get a
user feedback. Then WhatsApp will be rolling it out across its big markets like India
where it has 400 million users followed by rest of the world.

Usability:
The screens should be self-explanatory and very user friendly. The users should not find
the system cumbersome.

Screen Wireframes
Students need to create their own wireframes. Attached below are screen dumps from
WhatsApp pay in Brazil. These are just indicative screens.
Notifications Screen