Accounts Receivable in Oracle:

Generating Value with HighRadius

Autonomous Receivables

Learn how the Autonomous Receivables platform

integrates seamlessly with Oracle to modernize
your Accounts Receivable operations and deliver
improved business outcomes.
 0101

Key Takeaways

A breakdown of Oracle’s Accounts Receivable (AR)

1 specific functionalities and why they are inadequate
to manage global AR operations.

Robust automation, data visualization, and

2 intelligence are a must for AR processes to operate
on a world-class level.

Organizations can enhance the Oracle E-Business

3 Suite and Oracle Cloud Financials using HighRadius
Autonomous Receivables across Cash Application,
Collections, Credit, Deductions, Electronic Invoicing,
and Payments Processing.
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Table of Contents
Executive Summary 04

Chapter 1 10

How HighRadius Autonomous Receivables complements

Oracle E-Business Suite and Oracle Cloud Financials to deliver
Business Impact

1.1 HighRadius Cash Application for Oracle 11

Aggregation of Payment and Remittance Data
Invoice Matching, Short Payment, and Discount Handling
ERP Integration & Scalability
Analytics & Performance Metrics

1.2 HighRadius Collections for Oracle 19

Collection Strategy & Worklist
Customer Communication
Invoice tracking from Web Portals

1.3 HighRadius Credit for Oracle 25

Credit Application
Blocked Order Management
Bank and Trade Reference
Real-time Monitoring of Customer Behavior
Integration with Credit Data Providers

1.4 HighRadius Deductions for Oracle 31

Aggregation of Backup Documents
Validity of Deductions
Deduction Resolution, Credit Issue, and Write-off Approval
Denial Correspondence
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Table of Contents

1.5 HighRadius EIPP for Oracle 36

Delivery of Invoices
Global Payment Methods
Digital Collaboration between Client and Customer

Chapter 2 41

HighRadius for Oracle - Customer Success Stories

Chapter 3 44

Conclusion: Autonomous Receivables Transforms Your

AR Operations to Industry Best
 04

Executive Summary
An efficient and effective Accounts Receivable (AR) function is crucial to
optimize working capital and secure cash flow. Hence, the modernization
of AR operations has become an imperative for every organization to
achieve these goals.

The three vital characteristics of modern AR operations are automation of repetitive

clerical tasks, data-driven intelligence and insights to support proactive management
of every customer account, and a 360-degree view of customer receivables. Oracle is
a popular Enterprise Resource Planning (ERP) software used by global enterprises for
managing their finance and accounting processes efficiently; however, it misses the
mark in the following critical ways:

Limited Automation

While Oracle is a great system of record, it offers only limited AR automation support.
AR Operations are dependent on several manual tasks. For example, analysts have to
aggregate payment details from checks, bank and electronic payment portals, and
remittance details from electronic remittances before applying cash receipts in Oracle.
Automating such tasks enables AR analysts to shift their focus to perform higher-level
analytical activity.

Lack of AR-Specific Intelligence and Insights

While Oracle houses the entire organization’s AR data, it doesn't offer any intelligence
to leverage the existing information to make proactive decisions. For example,
collectors are assigned a call worklist based on predefined static rules, instead of
strategizing to communicate with a customer based on their current credit scoring,
payment behavior, and list of open invoices. Similarly, AR analysts cannot leverage the
historical data of deductions and disputes of customers in Oracle to help their
research process of identifying invalid deductions to recover lost money. While Oracle
Cloud Infrastructure AI Services provide the AI layer, it is a general-purpose AI toolkit
requiring a lot of training and build versus AR-specific AI use cases.

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Executive Summary

No centralized 360-Degree View of the Customer

Oracle collects in-depth customer data; however, this data is not readily accessible to
AR analysts. Analysts must access siloed customer information using several
transaction codes, download the data and format to strategize further. Any enterprise
wishing to build a 360-degree view of customers will need to engage data visualization
experts, AR domain experts and enlist the help of IT teams. This quickly becomes
expensive over time.

The right way forward for CIOs and IT leaders to serve the growing needs of the
business is to find an AR-specific solution that incorporates the three essential
components outlined above. It should complement your Oracle platform by integrating
seamlessly into existing AR operations without causing any disruption to the defined
process workflows. It should be easy to use and have an intuitive user experience so
that AR teams can conduct their work faster and more strategically.

HighRadius Autonomous Receivables

HighRadius Autonomous Receivables has been designed as a powerful AI-powered

enhancement to Oracle that enables AR teams to deliver business impact from day one
of its implementations. Its plug-and-play usability means minimal to zero disruption to
existing operations during implementation, with most teams going live with their
HighRadius implementations in less than 25 weeks.

HighRadius Autonomous Receivables uses the HEX-O extractor that significantly

reduces the IT effort required to integrate with Oracle by creating an easy data flow
exchange. As a result of implementing HighRadius Autonomous Receivables, a
company experiences higher speed-to-value and shorter implementation cycles
that do not require extensive investment in IT resources and zero IT effort in ongoing
maintenance. An enterprise can also avoid expensive Oracle add-ons to make
enhancements and challenging-to- manage upgrades while capturing higher
efficiencies and an enhanced competitive edge.

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Executive Summary

Automation Intelligence and Insights 360-Degree View

HighRadius Autonomous Receivables adds automation, intelligence, and visibility to

Oracle by

Providing integration with 1000+ Web portals (customer, carrier,

invoicing, retail, and accounts payable portals), 100+ Banks, and 50+
Credit Agencies. It’s all out-of-the-box, from fetching claims documents
from retailer websites to pulling payment data from banks to fetching
invoice payments statuses from AP portals. Providing managers and
executives with access to an entire library of ready-to-use dashboards
and reports for tracking AR performance globally at the customer,
cluster, business, and geographic levels.

Incorporating AI through a collection of 13 ready-to-use AI use cases to

solve specific AR challenges. This is specialized intelligence developed
with domain expertise from 17+ years of working with AR leaders and
algorithms trained on $4.7 trillion+ receivables transaction data.

Offering analysts 360-degree visibility of necessary customer data

(invoice data, payment commitments, and payment history) on a single
screen with the ability to drill down to details like credit information,
disputes, notes, and call logs.

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 07
Executive Summary

Autonomous Receivables

Platform
APIs | Application PaaS | Connected Workspaces Studio

Experience
Enterprise Web UI | Mobile UI | Digital Assistants | Connected Workspaces

1000+ Out-of-Box RPA Bots

50+ Credit Agencies 100+ Invoice Portals 400+ Remittance 300+ Retail Portals 50+ AP Portals
Portals 100+ Carrier Websites for Invoice Status

13 AI Use Cases
Blocked Order Release Auto Pay Functionality Auto-match Payments to Deduction Promotion Payment Date
Recommendation using ARIMA, ARIMAX, LSTM, Invoices using RF Classification Matching using Prediction using RF
using LightGBM or RF Prophet Random Forests Regression and
Remittance Prediction using
Regression Gradient Tree
Prediction of Customer Random Forest Deduction Validity
Ensembles
Proactive Blocked E-Adoption Trends using Prediction using
Auto Suggest Reference
Order Prediction using KMeans, RandomForest, Heuristical Forecasting Customer Cohort
Numbers using Random Forest
Random Forest LightGBM, XGBoost Segmentation using
Skip Payments with K-means Clustering
Deductions Q Learning
Proprietary Algorithm

Check Image Noise Removal

using LM Berkley Model,
Decision Trees and RF

Domain Functionality
Online Credit Merchant Branded Portal, Check Capture, Email, EDI and Claim POD Backup Collection Strategies
Application Credit Invoice Templates, Web Data Capture Automation Notes, Payment
Bureau Integration Dispute Management, Invoice Matching Automated Trade Commitments,
Credit Scoring Payment Gateway Deduction Coding Matching Dispute Management
Credit Workflows Integration Shortage/Price/Variance Automated
Analysis Correspondence
Automated Claim Denials

Credit EIPP Cash Application Deductions Collections

HighRadius Autonomous Receivables includes Credit, Collections, Cash Applications,

Deductions, Electronic Invoicing and Payment Presentment. It's the only software
platform that offers end-to-end solutions across invoice to cash processes. Built on a
robust tech framework, it readily supports large, global-scale deployments making it a
perfect match for enterprise-grade infrastructures. It also includes robust AI and RPA
technology natively, precluding the need to build such solutions in-house.

With a combination of Oracle and Autonomous Receivables, global enterprises can

now manage their AR and associated processes like never before.

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 08
Executive Summary

HighRadius Is An Industry Leader in Accounts Receivable Platform

HighRadius has implemented more than 1900+ enterprise AR transformations and has
over 25% of Fortune 1000 companies utilizing its Autonomous Receivables platform.

With more than 70+ HighRadius clients running on Oracle, HighRadius Autonomous
Receivables has become the go-to platform for proactive receivables management
and operational excellence. In the following whitepaper, we aim to introduce the key
features of the HighRadius Autonomous Receivables that will enhance specific areas of
AR functionalities in Oracle.

<180
1900+ Days

Implementations Globally To implement

No. 1 provider for Integrated Global Go-Live in less than
Receivables technology 180 days with most functionalities
available Out of the Box

32
70+ Mn

Oracle Customers Lines Of AR Code

70+ HighRadius Customers who Clients can leverage the IP
have Oracle as their ERP and already built. Integrations with
chose HighRadius Platform 100+ Banks, 50+ Credit Agencies,
and 1000+ Customers Portals

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 09
Executive Summary

HighRadius was recently recognized as a leader in the first-ever Gartner Magic

Quadrant for Invoice to Cash Applications.

2022 Gartner® Magic Quadrant™

for Integrated Invoice-to-Cash Applications

Read 2-minute summary

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 10

Chapter 1

How HighRadius
Autonomous Receivables
complements Oracle
E-Business Suite and
Oracle Cloud Financials
Functionalities to deliver
Business Impact

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 11
HighRadius Cash Application for Oracle

Augmenting the functionalities of Oracle E-Business Suite (EBS) or Oracle

Cloud Financials with HighRadius Autonomous Receivables helps deliver
quantifiable financial benefits that increase team productivity, enhance
customer experience, and strengthen your company's bottom line.

1.1 HighRadius Cash Application for Oracle

Cash Application is where incoming payments from customers need to be
matched with their respective open invoices in Oracle. While it sounds like a simple
process, there are many intricacies in the cash application workflow, such as
identifying and aggregating payments and remittances, matching payments to
remittances and invoices, coding deductions and short payments, and reviewing
posting for accuracy.

Cash Application

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HighRadius Cash Application for Oracle

Lack of speed and accuracy in the cash application workflow impacts upstream
and downstream processes like credit review, dispute management, and
collections follow-ups; this affects the entire value chain and creates a terrible
customer experience.

Let's review the critical components of the Cash Application process to

understand how implementing HighRadius Autonomous Receivables optimizes
Oracle functionality:

1 Aggregation of Payment and Remittance data

Aggregation of payment details from the checks and electronic payments,

remittance details from electronic remittances is a time-consuming task
occupying most of the AR analyst’s time in the process of cash application.

a Check Payments:

For all the check payments received, banks send scanned images of the checks.
They also provide a Lockbox service that key-in the check details and remittance
information, before sending it in BAI standard format at an extra cost at the
keystroke level.

(Note: Check payments is not applicable for Europe)

Oracle EBS and Oracle HighRadius

Cloud Financials Cash Application

Analysts need to find the relevant information from Uses AI algorithms varying from regression to
the scanned images of checks or bank payment clustering techniques to automatically capture
files (BAI2 and related series) to match open data from check remittances.
receivables.
Automated data capture with no need for
The data capture from scanned check images is a templates.
manual process and labor-intensive task.
It helped achieve an industry best-in-class
Can engage a third-party supplier or build a “straight-through” processing of 84%+ across all
solution to deploy a template-based OCR approach customers compared to a standard OCR solution
to automate the capture of the check data. that provides 50% at best.

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HighRadius Cash Application for Oracle

Table Continued

Oracle EBS and Oracle HighRadius

Cloud Financials Cash Application

Provides an option to interface the BAI2 files Integrates directly with the banking systems and
received from the bank. It works in cases where the eliminates the need for lockbox keying-in services.
remittance details are provided in total, and the
bank file captures the relevant invoice number to These AI algorithms continuously learn and

process. improve capture rates without any involvement

from business teams.

b Electronic Payments:

Electronic payments include Automated Clearing House (ACH) payments, Wire

payments, Cards, Digital wallets, and many more. ACH processes direct debits,
direct deposits, direct payments, electronic checks (eChecks), and electronic
funds transfers (EFTs).

Oracle EBS and Oracle HighRadius

Cloud Financials Cash Application

Analysts manually extract or download the details Captures the payment details from all the
from the service providers (bank/clearing house) sources - standard bank formats (BAI2 / MT940 /
portals or upload the bank statements received in MT942 and other series) by integrating directly
standard formats to Oracle to capture the with the banking and clearing house systems.
payment details.

The bank statement upload process can be

scheduled in Oracle.

The Automatic Electronic Payment Receipts

functionality can be used to improve the process
for electronic payments.

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HighRadius Cash Application for Oracle

c Electronic Remittances:

Customers worldwide share remittance information over emails, EDIs, or upload to

their AP portals.

Oracle Cloud HighRadius

Oracle EBS
Financials Cash Application

Analysts need to manually It is possible to use EDI formats Uses AI algorithms varying from
extract or download the directly in Oracle Cloud Platform regression to clustering
remittance information from Integration using the library techniques to automatically
Emails (body of email, add-ons. It needs an in-house capture data from check
attachments, and links) to map development team to customize remittances.
them to the incoming payments. the required fields and for
ongoing maintenance in case of Aggregates remittance
There is no in-built feature to modifications by the customer. information from any form of
capture info. Oracle SOA, B2B, or payment source.
Integration Cloud, along with SOA Cloud Service or Oracle
Integration Generation 2, needs Integration Cloud, along with Uses an AI-based email parsing
to be enabled to build EDI 820 Integration Generation 2, needs engine that automatically
inbound. Lockbox Transmission to be enabled to build EDI 820 recognizes remittances from the
format can be configured to inbound – Oracle Cloud body of the email and its
support EDI 820. Financials does not have a attachments (all formats) to
built-in feature. capture relevant information.
If customers upload remittances
to their AP portals, the AR Cloud Financials has the ability EDI Parsing engine can open an
analysts must manually log in to to upload remittances via a EDI file, read it line by line,
these sites multiple times every spreadsheet (Excel Plug-In) understand the remittance
day to capture the data. that's linked directly to Oracle. details and capture the relevant
Generate Universal Business Still requires an auto-application information.
Language (UBL 2.1) can be scheduled/run to apply for
Automatic data capture from
supported using XML gateway to payments after remittance has
customer websites and AP
automate, but it requires been uploaded.
portals like Ariba, OB10,
extensive development.
You can build a bot per website Paymode-X, and GXS. Provides
Manually downloading and using Integration Generation 2 in out-of-the-box integration with
reading remittances across the line with the company’s RPA 400+ Customers' AR portals
data sources in various file development life cycle and powered by an integrated RPA
formats is time-consuming. maintain the same. Website engine that aggregates the
bots tend to be fragile and fail required information.
A third-party OCR engine can be when customer websites change
deployed to read emails, In case of payments without
navigation.
documents, and attachments in remittance details, automated
a specified format. Helps emails can be triggered to
minimize some tasks. customers requesting
remittance.

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HighRadius Cash Application for Oracle

2 Invoice Matching, Short Payment, and Discount Handling

Invoice matching is the final step once the relevant data is aggregated and
captured. Customers make short payments for trade promotions, early payment
discounts, or disputed goods. The remittances usually highlight the reason for the
short or excess payment.

Oracle Cloud HighRadius

Oracle EBS
Financials Cash Application

Analysts must manually identify The Smart Receipt feature in the Its library of algorithms manages
the short payments and map the application provides matching the mapping of short payments,
customer-specific reason codes proposals post the receipt of overpayments, and discounts.
to their Oracle-specific reason bank statements and open
codes. receivables into the cloud Smart linking capabilities allow
solution.Application Suggestions auto-detection and linking to
The customization of rules can are primarily rules based. e.g. 10 payments. The engine captures
help automate the identification characters out of 11 are correct the customer’s deduction reason
of reasons and the mapping of and the amount is correct = 95% code and maps it to the relevant
relevant reason codes. probability. Oracle reason code.

Analysts must handle exceptions The business teams need to train These AI algorithms continuously
or reconfigure the input file the Smart Receipt rule-based learn and improve capture rates
before the final posting. process with multiple iterations without any involvement from
to cover all possible scenarios business teams.
Oracle Trade Management or
and execute in line with the rules
Oracle Cloud Channel Revenue Once the enriched file interfaces
defined.
Management needs to be with Oracle, all open invoices
licensed and implemented to The feature of AI and Machine with a payment match will be
help automate some of these learning is available as a automatically closed, and
tasks. separate offering, and it needs deductions get created.
continuous calibration at regular
Analysts can review and focus
intervals to ensure higher
only on the exceptions.
reliability.

A custom process to actually

create deductions from
remittance detail needs to be
developed. These transactions
will typically live in the billing
module. Otherwise, deductions
will exist only as a short payment
in the remittance and it is
difficult to search or query.

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HighRadius Cash Application for Oracle

3 ERP Integration & Scalability

Mergers, de-mergers, and acquisitions contribute to the fast-paced growth of

global companies. This leads to complex business entities having multiple ERPs or
having varied versions of the Oracle ERP.

Oracle Cloud HighRadius

Oracle EBS
Financials Cash Application

Integration with other ERP Provides an integrated Works with any version of Oracle
environments is available but environment that enables and non-Oracle ERPs.
needs heavy configuration. integration using SOA / B2B
adapters. Allows faster adoption of the
solution and ways of working
(WoW) in case of acquisitions
and mergers. Highly scalable.

4 Analytics & Performance Metrics

Real-time visibility into the business value metrics and KPIs helps you assess how
your people and technology create bottom-line business impact; by reducing
DSO, improving working capital availability, and reducing borrowing costs.
Continuous and transparent measurement of performance is a pillar of building
any highly efficient team.

Oracle Cloud HighRadius

Oracle EBS
Financials Cash Application

There is a limited provision for AR OTBI reports functionality can The Analytics solution contains
metrics reporting or analytics. be used to develop the 50+ out-of-box reports covering
reporting requirements. the accounts receivable
Oracle Receivables Command processes accessible on the go.
Center has preconfigured OBA Dashboard suite has
dashboards. embedded analytics with
prebuilt standard dashboards
and multi-dimensional
reporting.

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HighRadius Cash Application for Oracle

Table Continued

Oracle Cloud HighRadius

Oracle EBS
Financials Cash Application

Analysts can use excel-like tools It will be a challenge in an A dedicated team of AR experts
to periodically develop and enterprise scenario where is focused on the continuous
manage KPI reporting. business data is distributed development and curation of
between Oracle and Industry-specific and
Data visualization tools like Non-Oracle systems. process-specific intelligent
Oracle Reporting Services, reports to provide insights and
Tableau, and Power-BI can be Oracle Analytics Cloud (OAC), drive decision-making.
deployed by an in-house team an add-on solution, can be
or third-party service providers, deployed for better reporting Provides a real-time view of the
which involves a thorough build and analytics functionality at an Business Value Metrics and KPIs.
requiring the expertise of additional licensing and annual
technical teams, business teams, subscription cost. Provides unlimited filtering and
and visualization experts. drill-down capability. Provides an
option to download reports and
You can build a reporting and underlying data.
analytics tool, but it doesn't solve
an essential dimension of what Scheduled Reports functionality
reports need to be tracked and helps manage the time and
how to generate insights. frequency of regular reports.
One such example report to help
There are other 3rd party management is the Hit Rate
reporting tools that have Analysis of Cash Application.
connectors to EBS.

HighRadius cash application solution saved

50% of our analyst’s time in data aggregation.
We were also able to reduce headcount due to
automation of manual processes.

Michael Waldron

Senior Manager, Enterprise Performance Management,

ResMed.

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HighRadius Cash Application for Oracle

The Business Impact of Using

HighRadius Cash Application:

Higher Straight Improved Customer

Through Processing Experience

Speed and Accuracy Significant Cost Savings

of Cash Application and Productivity

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HighRadius Collections for Oracle

1.2 HighRadius Collections for Oracle

Today, collections management is not only a cost center that has to be run with
the highest efficiency; it's also an integral part of an organization's value chain and
the customer experience. CIOs are looking for ways to generate greater value by
adopting a customer-centric focus that allows collectors to act more strategically.

Collections Management

Manually reaching out to customers.

Manually tracking follow ups.

Notes and reminders handled

manually.

Creating payment commitments

and tracking them manually.

Manual creation of reports; requires

manual manipulations.
Analysts logs into portals to track
uploaded invoice status.

Oracle Collections has supported businesses with collection management

software, including functions like worklists for collection analysts, maintenance of
collection strategies and profiles, and contact management to support the
preparation of a call.

Let us review the critical dimensions of the Collections process and understand
how HighRadius Collections optimizes the Oracle functionalities:

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HighRadius Collections for Oracle

1 Collection Strategy & Worklist

The collections department need to transform their action plan from a traditional
reactive approach that chases customers based on past dues, to a modern
proactive collections approach that surgically goes after specific accounts based
on strategy. Strategy and intuitiveness are critical for the collection team to
contribute to the business goals of improving working capital.

Oracle Cloud HighRadius

Oracle EBS
Financials Collections

The collection manager needs to The worklist is created Uses a deeply embedded AI
define the criteria for analyzing automatically for the collection engine to predict invoice
customers and prioritizing specialists daily. payment dates and payment
receivables management. delays based on multiple
Customers that fulfill the rules parameters that include
defined in the system are customer master data, current
distributed to the worklists of credit scoring, past payment
the collection specialists. behavior of the customer, and
the current open invoices.
Reactive approach as the
strategy is based on invoices Proactive collections are
already overdue. enabled by the Invoice Payment
Prediction date, as the date can
be utilized in the collection rules.

Combined with machine

learning (random forest
classification), the prediction
gets more accurate over time
and moves the focus of the
collections staff to strategically
essential follow-ups.

2 Customer Communication

Correspondence is the cornerstone of the collections process. It is imperative to

have an automation solution that caters to this requirement. The customer
communication system should handle and maintain multiple correspondence
templates that the collection analysts need.

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HighRadius Collections for Oracle

a Emails & Faxes:

Communication with customers includes sending emails and faxes for serving
past due notices, invoice copies, and account statements.

Oracle Cloud HighRadius

Oracle EBS
Financials Collections

Emails and faxes are sent out Oracle BI template can be used Automates dunning across the
using different predefined Oracle to build correspondence customer base without limitation
EBS programs owned by IT. They templates customized to your on language, email templates,
cannot offer flexibility from a content and layout needs. and attachments as an
business user standpoint. out-of-the-box functionality.
It cannot cater to the practical
Emails and faxes out of the requirements of Emails and fax templates are
system require the development communication packaging to business configurable and do
of customer-specific templates. automatically provide not require IT intervention. Email
The creation needs to be attachments like invoices & templates can be modified
managed by the IT Team. Any proof of delivery. before it is sent out.
new form or modification of
existing forms requires IT Dunning is exclusively based on Provides pre-built multi-
support. AR aging, limiting the Collector's language correspondence
options based on past support.
The collections activity screen collection activities, promise to
and correspondence screen are pay, and customer contact Can configure to include
visible in a dashboard. history to determine relevant attachments such as invoice
Correspondence Log is only past due notice content. copies and account statements
accessible as Notes and (Excel templates). Email can be
attachments. Business users can There is no provision for sent directly from the Collectors
see the log of emails sent from analysts to track the customer screen instead of separate
the system. replies to dunning notices and programs.
manage the end-to-end
collections process in one The system offers
system. auto-correspondence, utilizing
AR aging and collection activities
Oracle CX Commerce cloud such as the promise to pay and
offers advanced features that Customer Contacts.
can help improve some of
these tasks. Tracks the customer replies to
dunning notices to ensure the
analyst can manage the
end-to-end collections process
in one system.

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HighRadius Collections for Oracle

b Calling the Customers:

The success of an organization's debt collection efforts can often be correlated to

the effectiveness of the customer calling process. On average, 25% of the
collector’s time is spent on this crucial step of collections management.

Oracle EBS and Oracle

HighRadius Collections
Cloud Financials

Can integrate with external phone systems with The system is equipped with an integrated dialer,
custom development. enabling the collector to make a call from the
system and automatically log every call to ensure
Oracle Service Center module can be deployed. complete tracking and visibility to management.

Maintenance of modules and integration will be the Uses AI to analyze the complete account and gives
responsibility of the organization's IT team post collectors a summary of things that need to be
go-live. discussed on the call, saving them time spent
researching while at the same time uncovering
insights.

Leverages Natural Language Processing (NLP) to

automatically convert conversations to text and
capture follow-up actions and notes.

Uses Freeda, the AI-enabled digital assistant,

capable of answering questions and helping with
work just like a knowledgeable colleague or
reliable resource.

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HighRadius Collections for Oracle

3 Invoice Tracking from Web Portals

Many organizations have started leveraging self-serve web portals for payments,
such as Paymode-X, Tungsten, Ariba, and Coupa. This has significantly altered the
way collectors work as they spend more time navigating these complex portals to
upload invoices and get status updates, than calling the customers.

Oracle EBS and Oracle

HighRadius Collections
Cloud Financials

Offers infrastructure to collaborate with a Leverages embedded RPA capabilities to provide

third-party RPA solution. Oracle Bill Management out-of-the-box bots to navigate and capture
can integrate with customer portals, with custom required information from these web portals.
development.
All customer payment status updates brought into
Changes to integration and ongoing maintenance the platform can be used as additional criteria to
will be the responsibility of the organization's IT prioritize customers.
team post go-live.

A global mobility service provider company

was able to reduce its DSO (Days Sales
Outstanding) by 14 days with the
implementation of Autonomous Collections.

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HighRadius Collections for Oracle

The Business Impact of Using

HighRadius Collections:

Higher Collection Reduced

Success Rate Past Dues

Increased Customer Minimized the Risk of

Touchpoints Bad Debts

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HighRadius Credit for Oracle

1.3 HighRadius Credit for Oracle

The process of credit management is an integral part of any organization. The key
is to find a balance between enabling business partners to do business with you
by allowing credits, and limiting the risk of bad debt because of inappropriate
credits for business partners at risk. Global companies are increasingly burdened
with bankruptcies of their customers, delayed payments, and non-optimized
credit policies. Credit information resides in the silos of different groups, making it
difficult to arrive at an effective credit decision. Customers in new geographies
pose further challenges with a lack of credit history.

Credit Management

Let us review the critical dimensions of the Credit process and understand how
HighRadius Credit optimizes the Oracle functionalities:

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HighRadius Credit for Oracle

1 Credit Application

Your organization needs an automated online credit application process that

captures all information needed from a new customer in a single step that
integrates with its ERP and CRM systems, to achieve maximum efficiency. A
best-in-class credit system should use automation to eliminate as many manual
tasks in the process as possible.

Oracle EBS and Oracle

HighRadius Credit
Cloud Financials

Web-based credit applications can be customized Provides a pre-configured library of 100+ forms.
using Oracle Credit Management or third-party Provision to select the closest possible template
web development technology. and configure it to extend the templates without
development.
Data transfer to Oracle will require custom
development. Customers can fill forms without any intervention
from credit analysts.
Integration setup is needed every time a form is
required for a different unit or geography. Multi-language form available out-of-the-box.

Provides an easy-to-use web and mobile-based

application. Pre-built integration with the credit
solution to transfer data and initiate workflow for
credit review.

2 Blocked Order Management

Helps prevent additional credit sales to customers by automatically blocking their

orders if they are consistently late in making payments, have exceeded their credit
limit, or are identified as a bad risk.

Oracle Cloud
Oracle EBS HighRadius Credit
Financials

Provides basic function of order Orders can be put on hold if AI-enabled functionality
block & release functionality. they meet the predefined rules. leverages historical data to

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 27
HighRadius Credit for Oracle

Table Continued

Oracle Cloud HighRadius

Oracle EBS
Financials Collections

Adoption of the Oracle Credit Requires credit analysts to provide suggested actions in a
management system will give perform analysis of the account scenario where an order gets
the option to use the credit rules before deciding to release the blocked.
engine. order.
It helps prevent customer orders
Rules can be defined for order from getting blocked by
management, while it is still a proactively identifying at-risk
reactive process of blocked accounts and setting up
order management. workflows to ensure the credit
limits get freed up to avoid credit
holds.

Pro-active process of blocked

order management.

3 Bank and Trade Reference

Bank and trade References are one source of information that helps to calculate a
customer’s credit scores and ratings. Organizations need to understand these
when potentially building the customer’s credit file.

Oracle EBS and Oracle

HighRadius Credit
Cloud Financials

Credit analysts have to reach out to the bank and An automated process to request bank and trade
trade reference providers to capture information. references is captured in the Credit solution.

Custom integration can be built into agencies' Automatically append applications with reports
portals that provide bank and trade references. from leading agencies such as D&B and Experian;
credit insurance data from Coface and Euler
The organization’s IT team is responsible for the Hermes; or public financial data.
maintenance of the integrations.
Out-of-the-box integration with agencies such as
Confirmation.com guarantees reference
information within 24 hours.

Backup documents auto aggregated for building

credit files of customers.

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 28
HighRadius Credit for Oracle

Real-time Monitoring of Customer Behavior and

4 Credit Exposure across Customer hierarchy

These are critical credit functionalities needed to ensure that “at-risk” accounts
get flagged on a daily basis in real-time.

Oracle EBS and Oracle

HighRadius Credit
Cloud Financials

Credit analysts will have to go to external sources Integration with external Credit Agencies to track
like agency websites or emails to track high-risk negative information such as bankruptcies, liens,
accounts. and credit downgrades to automatically trigger
notifications to credit analysts and provide
Credit analysts will have to review every credit relevant backup documents.
report to identify at-risk accounts.
Enables automatic tracking of internal customer
Customer hierarchy can be manually built and payment behavior and analytics to notify credit
maintained between business partners (customer analysts of required credit reviews.
accounts) to track credit exposure.
Automatic customer hierarchy creation, view of
With 1000s of customers and ongoing changes, it credit exposure, and maintenance using the data
is not practical to update the customer hierarchy from credit agencies such as D&B.
manually.

Oracle offers CX Cloud Service to build Customer

Hierarchy features. It can also be imported from
3rd party systems.

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 29
HighRadius Credit for Oracle

5 Integration with Credit Data Providers

The solution has to embed the existing Oracle system(s) and its processes while
providing flexible integrations with external data providers, like leading credit
agencies and external financial data providers.

Oracle Cloud
Oracle EBS HighRadius Credit
Financials

Custom development and effort Need to integrate with credit Provides configurable templates
are required to access financial agencies when licensing the to capture financial data such
data sources from Credit Oracle DaaS (Data As a Service) as balance sheets, income
Insurance Agencies (other than for Credit Integration. statements, and ratios.
Dun & Bradstreet).
Extracts information from credit Out-of-the-box integration with
Custom development is required reports provided by the credit financial data sources such as
to enter financial data such as agencies and automatically Edgars, Bloomberg, and CRMZ
balance sheets, income updates the credit data for the and with Credit Insurance
statements, and ratios. business partners. agencies like Euler Hermes.

Maintenance costs of all Internal credit scoring is Owns the maintenance of all the
integrations need to be owned automatically recalculated integrations and adapts to any
by the organization’s internal IT according to the customized data source changes.
team or 3rd Party Consulting settings.
partners.

We got a global solution with efficiencies of

one system which enabled integrated external
reporting, automated credit scoring, credit
monitoring, and currency conversion for
financial statements.

Credit Services Leader

at a global Computer Hardware company

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 30
HighRadius Credit for Oracle

The Business Impact of Using

HighRadius Credit:

Reduction of Improved Customer

bad debts Experience

Significant reduction Faster onboarding of

of time to execute new customers to
credit reviews boost sales

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 31
HighRadius Deductions for Oracle

1.4 HighRadius Deductions for Oracle

Deductions are a challenge across industries and sectors, leaving deductions
teams scrambling to stop revenue leakage. Thinned-out margins from revenue
leakage are usually due to too many broken processes, limited collaboration
between internal departments, and poor communication with customers.

By not identifying and recovering revenue lost to invalid claims, deductions

become one of the primary causes of dwindling cash on hand. This issue is
particularly pernicious in the Consumer Packaged Goods (CPG) Industry.

Deductions Management

Let us review the critical dimensions of the Deductions process and understand how
HighRadius Deductions optimizes the Oracle functionalities:

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 32
HighRadius Deductions for Oracle

1 Aggregation of Back-up documents

Once the deduction gets identified, the analyst needs to research and gather the
back-up information to perform the analysis. Finding the root cause helps the
analyst identify the correct stakeholders to resolve the deduction.

Oracle EBS and Oracle

HighRadius Deductions
Cloud Financials

No functionality to aggregate back-up documents Provides out-of-the-box pre-built integration with

such as Claim copy and POD from the customer, most customer portals and carrier websites using
carrier websites, and emails. a library of 300+ bots.

Requires custom development and collaboration Captures back-up documents such as Claims,
with third-party RPA bot providers to integrate with Proof of Delivery, Bill of Lading, and contracts.
customers and carrier websites. These documents can be automatically linked to
the respective deductions for the team to perform
Post go-live, maintenance of these integrations will the research.
need to be owned by the organization’s IT team.
Custom bots fail more often and require a lot of HighRadius will provide post go-live, maintenance,
maintenance and engagement. and support as part of the subscription.

2 Validity of Deductions

A lot of time is spent by Deduction Analysts identifying invalid deductions that

constitute only 5% to 10% of the overall volume of Deductions.

Oracle EBS and Oracle

HighRadius Deductions
Cloud Financials

Provides a basic deductions worklist and workflow. Leverages historical deductions data to identify
trends and, using AI algorithms, predicts the
There is no specific functionality to leverage validity status of a deduction helping the analysts
historical data and help the analysts in the identify invalid deductions where organizations
research process. can recover money.

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 33
HighRadius Deductions for Oracle

3 Deduction resolution, Credit issue, and Write-off approvals

Deduction Analysts spend equivalent time resolving trade and non-trade, high
and low dollar value deductions. They need a system that helps segregate
high-priority deductions, makes daily work more accessible for the analyst, and
eases the approval process. Thereby significantly reducing the time spent on
low-priority tasks.

Oracle EBS and Oracle

HighRadius Deductions
Cloud Financials

No provision of any matching functionality. The solution extracts data from backup
documents and integrates it with the Trade
Custom-built solutions can be deployed by Promotion Matching (TPM) system. Uses
engaging third-party RPA service providers to matching algorithms to identify whether the
extract data and integrate with Oracle. customer was eligible for a promotion or not.

Custom developments can help use extracted Helps perform variance analysis for non-trade
data to perform promotion-deduction matching, deductions such as pricing and shortage.
variance analysis, or issuing credits. Includes auto-resolution of bulk disputes in a
single click when found valid, in line with
Approval and hierarchy for Credit and Write-off
pre-designed business rules.
approval processes can be customized in the
Oracle system. Automates the research process, freeing up a
considerable amount of the deduction analysts'
time.

Multi-level approval hierarchies can be

configured in the system out of the box. Business
approvers can approve or reject the credit and
write off requests over emails.

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 34
03
HighRadius Deductions for Oracle

4 Denial Correspondence

Once deduction analysts complete their analysis for a deduction and find it
invalid, they need to inform customers by email or upload documents to
customers’ websites.

Oracle EBS and Oracle

HighRadius Deductions
Cloud Financials

Requires custom-built bots to integrate with The system provides pre-configured mail
websites for correspondence. templates to send denial letters for invalid
disputes.
Bots are fragile and may fail whenever there is a
change to the customers' websites. Provides integrated bots that log in to customer
websites and automatically fill up deduction
denial forms.

HighRadius maintains the RPA-based integrations.

We switched out our deductions system and

within 3 months we were already more
productive than we were before.

Mike Thelen
Director of Consumer Financial Services at
Land O’Lakes.

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 35
HighRadius Deductions for Oracle

The Business Impact of Using

HighRadius Deductions:

Improved Net Faster Deductions

Recovery Rate Resolution

Reduced Days
Deduction Increased Team
Outstanding (DDO) Productivity

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 36
HighRadius Electronic Invoicing and Payment Presentment (EIPP) for Oracle

1.5 HighRadius Electronic Invoicing and

Payment Presentment (EIPP) for Oracle
The customer experience becomes more and more critical for businesses, which is
especially true for the order to cash cycle, where supplier and buyer collaborate
directly with each other. The invoicing and payment collection process is no
longer just a process that needs to be executed most efficiently, but a vital aspect
of the long-term relationship with the customer and has to ensure a positive
customer experience.

Electronic Invoicing and Payment Presentment

Let us review the critical dimensions of the Electronic Invoicing and Payment
Presentment Process and understand how it optimizes the Oracle functionalities:

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 37
HighRadius Electronic Invoicing and Payment Presentment (EIPP) for Oracle

1 Delivery of Invoices

One of the critical steps in the order to cash process cycle is to deliver the invoices
to customers per the agreed modes of communication. The most commonly used
excuse for not making payment on time by customers is the non-receipt of the
invoice copy.

Oracle Cloud
Oracle EBS HighRadius EIPP
Financials

The iReceivables module of Oracle integration offers Enables automated delivery of

Oracle EBS provides the basic invoice delivery through emails Invoices and statements
functionality for web-based and EDIs. through e-mails, EDI, fax, upload
invoicing and self-service into Customer Portals using RPA
account management. Provides the option to push Bots.
invoices to the customers’
It can generate AR invoices using website with a custom java Provides the option for
Universal Business Language program deployment or a auto-delivery invoices into
(UBL 2.1) Standard or Oracle partnership with RPA service customers’ accounting systems
Application Gateway (OAG) providers. like Quickbooks and Sage.
standard and transmit them in
XML format. The IT team needs to monitor Helps deliver additional
and maintain the documents such as proof of
Invoices need to be uploaded by program/bots. delivery, bill of lading, and
analysts to customers’ AP contracts.
portals, where it’s a customer
mandate. Monitoring and maintenance of
bots are the responsibility of
HighRadius.

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 38
HighRadius Electronic Invoicing and Payment Presentment (EIPP) for Oracle

2 Global Payment Methods

One of the practical and easy ways to fasten the collections process is by offering
as many payment methods as possible. For companies with a global presence,
pre-built integrations with global payment methods are necessary.

Oracle Cloud
Oracle EBS HighRadius EIPP
Financials

The Oracle Payments Fund Offers Oracle Payment Fund Provides out-of-the-box
Capture provides the basic Capture provides multiple support for 100+ payment
functionality for web-based payment methods and can methods globally, including
payments. custom integrate with various credit and debit cards, Paypal,
third-party vendors direct debit, ACH, Trustly,
Oracle Payments Fund Capture Gyropay, and pre-authorized
Integrates directly with Oracle AR These features come at an debits.
and Collection modules. additional cost and
contractual agreements. Pre-built integrations with 30+
Oracle Receivables processes credit card processors globally
invoices on the web and allows at Level III.
payments through bank transfer
or credit card.

3 Digital Collaboration between Client and Customers

A self-service customer portal should enable your teams to collaborate with

customers and perform various tasks such as push notifications, provide buyer
summary reports, submit remittances, and upload claims. It should enable
collaboration over emails and chat.

Oracle Cloud
Oracle EBS HighRadius EIPP
Financials

Offers a standalone payment iReceivables is available as a Provides a digital collaboration

portal iReceivables that billing management module in portal that lets customers view
customers can access to view or the Fusion Receivables Cloud invoices and proof of delivery
pay invoices and raise disputes. application. documents, dispute details,
invoice payment options, and
submit tax exemption certificates.

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 39
HighRadius Electronic Invoicing and Payment Presentment (EIPP) for Oracle

Table Continued

Oracle Cloud
Oracle EBS HighRadius EIPP
Financials

iReceivables integrates with Provides capabilities to match Customers can access the
Oracle EBS. invoices and payments and portal to obtain remittances for
create payment advice. past payments and raise
requests for a higher credit limit.
Customers have to email or
call the collection analysts to The tool can send in-portal
update documents or request alerts and notifications to
a higher credit limit. customers and email them the
invoice payment links.

Every action taken by a

customer in EIPP is reflected in
real-time in other modules
like deductions or cash
applications.

The online invoicing and payments solution acts

as one-stop access for our customers to make
payments and view historical transactions.

Enterprise Performance Management Leader

of a Global Medical Device Company.

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 40
HighRadius Electronic Invoicing and Payment Presentment (EIPP) for Oracle

The Business Impact of Using

HighRadius EIPP solution:

Improved Customer Reduced Day Sales

Experience Outstanding (DSO)

Secured and
Compliant solution

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 41

Chapter 2

HighRadius for Oracle -

Customer Success Stories

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 42
HighRadius for Oracle - Customer Success Stories

Autonomous Receivables has delivered quantifiable financial benefits to

global companies that use Oracle for their Order to Cash function. It has
helped automate processes, increase team productivity and
effectiveness, and enhance customer experience.

Using HighRadius Autonomous Receivables, customers have reported the

following outcomes:

Faster Receivables Conversion due

to Connected A/R Processes

A/R Teams able to Focus 360-Degree Visibility of

on High-Value Tasks Global Process Health

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 43
HighRadius for Oracle - Customer Success Stories

Delivering Business Impact - HighRadius for

Oracle Customers

Collections Cash Application Deductions Deductions Credit

20% 84%+ 94% 20% 20%

Reduction (hit rate) Accuracy Reduction Reduction
Leading to Cash Application In predicting Closed Time saved for
Lesser Bad Debts Automation % invalid deductions by the credit team
Across Multiple deductions, Dollars per month
Payment Formats saving 46,000+
hours monthly
on an average

LEARN MORE LEARN MORE LEARN MORE LEARN MORE LEARN MORE

*Click on the customer logo to learn more about their AR value achievement.

HighRadius has partnered with some of the most widely recognized global
enterprises. Click here to view an entire library of customer success stories.

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 44

Chapter 3

Conclusion: Autonomous
Receivables Transforms
Your AR Operations to
Industry Best

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 45
Conclusion: Autonomous Receivables Transforms Your AR Operations to Industry Best

With constant advancements and disruptions in the finance and

accounting (F&A) landscape, standalone ERP platforms no longer can
suffice. While Oracle ERP is an integral part of F&A technology, it needs to
integrate intelligence and automation to enable the highest outcomes
from the AR function.

Today, Oracle needs game-changing enhancements like AI and Analytics to

transform the organization’s AR processes and give the competitive edge. But building
such advanced integrations in-house can be expensive as well as time-consuming
in terms of maintenance. Hence, partnering with specialized and niche tech vendors
is essential.

HighRadius is the secret weapon of savvy Fortune 1000 companies who not only know
the value of using a lean ERP like Oracle but also want to seamlessly add automation
and intelligence to their AR operations.

Schedule a demo

with our AR specialists to learn how Autonomous Receivables can reduce

your overheads and take your enterprise to new heights.

Back to Table of Contents

 FINANCE

About HighRadius
HighRadius is the leading provider of Autonomous Finance Software. Our AI-powered solutions automate routine processes
and surface potential issues for further review, allowing finance professionals to focus on what matters, making better
decisions more quickly than is possible with traditional ERP systems. More than 700 of the world’s leading brands leverage
HighRadius to power their Order to Cash, Treasury, and Record to Report functions, including 3M, Unilever, Anheuser-Busch
InBev, Sanofi, Kellogg Company, Danone, Hershey’s, etc.

Click here to know more about Autonomous Finance.

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