Shivakumar Permanent Address:

Bommnahalli virat nagar 16th

E-mail: [email protected] cross transform tennis
[email protected] academy Bangalore
Mobile: +917550145387 Karnataka (State)

Profile: Team lead

Total Sales Experience : 13 Years
As a Team leader (On paper) : 5 Years
Inside sales Manager : 3 Years
Process Experience : Inbound, outbound Tele sales & live chat
Current CTC : 12.65Lkah
Notice period : 30days
Language Known : English, Kannada, Hindi, Tamil
Location : Bangalore
Good With KPI Controlling attrition , AHT & Shrinkage & People management, SLA

Sale and operations Management professional with proven ability to increase

market share, outperform competition, and increase profits.

Personal strength
Flexible to work shifts and Environment
Smart worker
Team spirit and Willingness to learn
Ability to adapt difficult situations.

Achievements:

Increased sales value by 125% as directed by Business Head of sales, maintained high profit
margins on all times
Won Best Team Leader Award and in 2022 received best manager performance award
Won Best Interaction Executive Award 2014 & 2015
Best (TL) motivator award in 2019 .
Participated and helped new agents in call handling procedure for sales and showed
improvement.
Part of a Project to analyze the High ACHT.& 3 Years Consistent Top performer -CSR

Total Experience 13 Years

Last Company working details: Worked as inside sales manager in U-next learning PVT
Ltd Joined as inside sales manager 30/June/2022 to 01/December/2023.

U-next it is e-learning platform it's a complete inside sales process where I was handling 46+
team members with 4 Team Leaders.
Role and Responsibilities

• It is completely outbound process there will be a weekly and monthly target based on the
manpower logout 3hrs talk time
And 200+ dial outs every day before logout

• Every executive will receive 20-22 prospects everyday so to track each prospect is attempts
within 30mins of receiving and 4 dialed attempts minimum

• Motivating the team and actively monitoring and guiding them and performer non performer
auditing there calls and guiding them where they are lacking

• Making them to take there ownership and understanding their responsibilities and helping them
creating incentive plans to make them over achieve the target and earn more

• Maintaining proper data with conversion parameters and lead to conversion ratio maintaining
attendance and keep track of all the data

Worked as a Team leader in Vedantu Pvt Ltd, HSR Layout in Bangalore (July15-2020
To-March4-2022)
In vedantu I am handling team size of 15 To 20 members. It is outbound and inbound & Sales
process

Role and Responsibilities

• As a Team Leader the job role is quite very challenging and also comes with a lot of
responsibilities like to maintain daily DRR as minimum 2 Demo Done with Parents is
mandatory from Every AC.

• As TL the day itself starts with challenge like every morning we need to sit with team in
morning hurdle and discuss about there performance scope for improvement and most
importantly the revenue what the AC have to add for the day. Also to look after the AC's
performance and way of conducting demos noting all the point where is improvement required
and also to join with them in session and help them getting closures so that together we can add
business to the company.

• We had 2targets monthly week 1 target and week 2 target which we had to make sure that we
are full filling minimum 80% of the set amount.

• Handling direct reporters and driving them to achieve monthly goals. Coaching, Feedback on a
regular basis to improve on weakness and develop the strengths.

• Monitoring daily activities such as Funnel creation, Productivity, Quality of the call, and
helping them in the closure of the deal calls.

• Lead assignment and analytical work on the same to ensure high conversion.

• Setting Goals and KRI for the team. Daily, weekly and monthly
Team Leader - Truweight we work on inbound and outbound process as-well which
includes online (April 3rd 2018 to Oct 20th 2019 Bangalore)

Role and Responsibilities

We are achieving our daily targets & monthly as well by taking every day huddles for the team also appreciating and
giving feedback to the respective agents.
➢ And sending daily reports to the respective manager’s.
➢ Setting up sales plan in order to achieve sales target required by the company
➢ Monitoring team members to help them to gain new skills and grow
➢ Detailing sales action plan to ensure that the target will be achieved on a monthly, quarterly anannualbasis.
➢ Motivating staff member to achieve individual and team target.
➢ Supervising daily work of sales staff.
➢ Building up good relationship with service provider in the responsible filed.
➢ Working closely with other job functions in the company to improve overall service level.
➢ Immediately reporting of important issues (Service, operational, HR) to direct senior level, propose
solutions where possible

Team Leader - Matrimony.com pvt ltd I was working as a Team leader (NRI Process)

(Nov 2016 to March 2018 Chennai)

Role & Responsibilities:

✓ The ability to coach and mentor team members to foster their development and ensure performance
improvement.
✓ Usage of statistical and quality tools with advance feature of MS Excel and techniques to analyses
performance data.
✓ Preparing coaching structure which match skill levels and willingness of each team member for performance
improvement.
✓ Setting high standards of excellence for self and team, and focusing towards achieving them.
✓ Inspiring the driven determination in the team.
Taking responsibility to enhance the skills of agents.
✓ Seeks out opportunities for people to develop by allocating tasks and responsibility.
✓ Ensuring visibility for team member’s contribution.
✓ information entered is correct.

Agent (Matrimony info Pvt. Ltd) (Nov 2013 to 2016 Present)

✓ I was working in Night shift

✓ I handled NRI customer (USA, Canada, United kingdom and Australia Dubai NRI (NON RESIDENT
INDIAN ) It is non voice process we are doing (LIVE CHAT) with customer I had Monthly target per
agent 18lakh FOR MTD & daily 64k
✓ 6 Time I have received Monthly topper award and 2 times I received topper and More then 20times I

Tech Mahindra - Chennai (2011 TO 2013 Oct ) working as assistant Team leader (SME)

Roles & Responsibilities:

Worked for telecom process.

 ✓ Updating customer database by using CRM & Clarify Tools and ensuring that all the
information entered is correct.
✓ Following all quality parameter on calls
✓ We need achieve our daily AHT targets
✓ Handling escalation calls and maintaining the same tracker, monitoring the calls flow.

Academic Qualifications:

B.Com : General
University: (Chatrapathi shahu ji maharaj University, kanpur Uttar pradesh 2012)

Matriculation & Intermediate Education:

HSC - Board of intermediate education, UP (Uttar pradesh)
SSLC - Karnataka in Gulbarga

Personal Details
Name Shivakumar
Father’s Name Basavaraj
Age 31Years
Date of Birth 11-12-1991 Nationality Indian
Present Address Bangalore Electronic Languages known Kannada , English , Hindi,
City 560100 & Tamil.
Sex Male Status Married

Date:---

Place: Bangalore (SHIVAKUMAR)