SOLUTION BRIEF

ServiceNow and AWS: Bringing IT best In Partnership With

practices to AWS Cloud

The Challenge
Cloud computing offers organizations the opportunity to increase competitiveness and
improve agility. This is why organizations in all industry verticals are turning to public
cloud solutions to accelerate innovation, expand market reach, and drive down IT costs.
However, embracing the public cloud presents challenges. Businesses want to take
advantage of public cloud’s benefits, but also need to ensure the same level of
security, governance, and control they have with their on-premises and private
cloud infrastructure. To expand confidently to the public cloud, enterprises need best
practices to put the right guardrails in place—while still empowering users such as
DevOps with the innovation and agility that the cloud delivers.

The Solution
To meet this challenge, ServiceNow® and Amazon Web Services (AWS) have worked
together to create a deeply integrated cloud management solution for the AWS
Cloud. This integration lets IT take full advantage of Amazon Cloud’s agility and
advanced capabilities, while maintaining full visibility and control of their public cloud
resources. It provides standardized, consistent processes for building and managing
services across Amazon regions and accounts, along with the visibility needed to
ensure compliance with their corporate security policies. It also gives AWS customers
visibility of cloud costs and usage at the application and service level, creating
greater transparency for showback and chargeback initiatives.
With ServiceNow Cloud Management, ServiceNow customers use their existing
investment to manage the AWS Cloud more effectively and efficiently—and existing
AWS customers enhance visibility and control using ServiceNow’s proven and trusted
single system of record. ServiceNow Cloud Management provides an agile, rock-solid
operational framework for public and private clouds—whether you’re just getting
started or are already rolling out sophisticated hybrid cloud strategies.

How It Works
The ServiceNow integration with the AWS Cloud provides comprehensive service
lifecycle management. Using ServiceNow Cloud Management, enterprises can:
• Create a consistent single system of record for all their public cloud and
private cloud resources.
• Give users a rich, self-service portal where they can request and track
all of their cloud resources.
• Control which AWS resources each user can access using role-based
permissions, reducing the need for multiple AWS accounts.
• Automatically provision and configure cloud services – including complete
CloudFormation templates and fully configured Virtual Private Clouds.
• Apply change management to production cloud workloads.
• Bring existing cloud resources under management using service-aware discovery.
• Detect, diagnose, and manage cloud events across the entire lifecycle.
• Gain visibility into cloud costs, based on user, service, line of business,
or cloud provider.

1
 SOLUTION BRIEF

ServiceNow also provides extensive • Give cloud administrators, requestors, About ServiceNow IT Operations
management capabilities for private users, and operators the tools they Management Solutions
clouds, using the same consistent tools need to be productive and drive the ServiceNow® IT Operations Management
and processes used for AWS Cloud. business forward. (ITOM) delivers a comprehensive and
This delivers comprehensive visibility For more information, or to schedule a integrated set of capabilities that’s built
and consistent control of hybrid cloud demo, please contact your ServiceNow seamlessly on your existing ServiceNow®
infrastructure environments—from initial or AWS account team. IT Service Management (ITSM)
request to final retirement. investments. The Now Platform® delivers
the intelligence you need to rapidly find
service degradations and outages,
understand and resolve issues, automate
problem remediation, and optimize
cloud spend. Now IT operations can
move from manually collecting events
to automatically narrowing down critical
incidents and their root cause, resolving
them quickly and effortlessly.

Figure 1–ServiceNow integration with Amazon Web Services

Summary About Amazon Web Services

Together, ServiceNow and AWS Cloud Launched in 2006, Amazon Web
deliver a compelling solution for end-to- Services offers a robust, fully featured
end cloud management. By integrating technology infrastructure platform in
ServiceNow and AWS, organizations can: the cloud comprised of a broad set of
• Standardize hybrid infrastructure compute, storage, database, analytics,
management using ServiceNow’s application and deployment services
single system of record and robust from data center locations in the
service catalog. U.S., Australia, Brazil, China, Germany,
Ireland, Japan, and Singapore. More
• Manage the entire service lifecycle of
than a million customers, including
Amazon Virtual Private Datacenters
fast-growing startups, large enterprises,
and the services they contain.
and government agencies across
• Create a single security management 190 countries, rely on AWS services to
model across public and private innovate quickly, lower IT costs, and
cloud environments. scale applications globally. To learn more
• Measure the TCO of individual cloud about AWS, visit, http://aws.amazon.com
services by giving lines of business the
visibility they need to manage costs.

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Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.
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