HypericeX Product Manual
HypericeX Product Manual
Operating Instructions
EN
IMPORTANT SAFETY INSTRUCTIONS
⚠CAUTION!
• Do not attempt to take apart the device. The device has no user-
serviceable parts. When service or repairs are required, please contact
customer service at +1.949.565.4994.
• Only use the power supply provided with the device. Using a different
power supply may cause the device to operate incorrectly.
• To avoid risk of electric shock, do not use the device near water, such as
near a bathtub, kitchen sink, laundry tub, or swimming pool.
• To avoid damage and risk of electric shock, never spill liquid of any kind
on the device.
• Do not place the device, power supply, or any accessories where they
could be damaged, present a fall hazard, or become an obstruction to
others.
• Keep the module vents and power inlet free of debris.
• To avoid damage and decreased performance, do not block or cover
module vents.
• If the power supply is damaged, the device is dropped or damaged, liquid
is spilled on the device, or the device does not operate normally when
the operating instructions are followed, turn the device off by pushing
the device’s power button and then unplugging the device from the wall
outlet. Contact customer service at +1.949.565.4994 for assistance.
• Do not puncture or otherwise damage the device. This may cause the
device to operate incorrectly.
• To avoid risk of strangulation, do not leave a baby or child unattended
with the power supply.
• Choking hazard, small parts. Keep away from small children.
• Do not leave the device, power supply, or any accessories where
they could be damaged by children, pets, pests, or liquids. If you
suspect your electronics box is damaged, contact customer service at
+1.949.565.4994 for assistance.
• Do not allow lint or dust to accumulate on the modules. If lint or dust
accumulates, wipe down the device with a dry cloth and clear hard-to-
reach areas with compressed air before use.
• The IPX2 classification means the electronics box is protected against
dripping water.
• The expected service life of the device and the integrated battery is two
years.
• Do not hold the unit by the electronics box or modules.
• Please do not use the Hyperice X, or any contrast therapy device, without
first obtaining approval from your physician if any of the following apply:
are under the care of a physician or have a contraindication requiring
the use of any medical device, if you are experiencing inflammation,
an infection, pain of unknown origin, bleeding (internal or external) at
or near the site of application, if you have a wound at or near the site of
application, have sensitive skin, have bone fractures or dislocations at or
near the site of application.
• Do not use the Hyperice X device near eyes, nose, mouth, or ears. Keep
away from hair.
• Use by unconscious or incapacitated persons may be dangerous without
supervision.
• Make sure the charging port on the electronics box is always easily
accessible in order to disconnect power if required.
On package
700hPa limitation
Illustrations
Hyperice X Device
1 Electronics Box
1
2 Straps
3 4 2
3 Loops
4 4
4 Modules 2 5 3
4 4
5 Kneecap Ring 3 2
7
Electronics Box 6 8
6 Charging Light 9
7 Charging Port
8 Power Button
9 Status Light
Operating Instructions
⚠WARNING!
Before Operating this Device: Read all warnings at the beginning of this
manual. If you do not understand the operating instructions, contact
Hyperice at +1.949.565.4994
Replacement Parts
Please call customer service at +1.949.565.4994 or visit our website at
hyperice.com for information regarding available replacement parts and
accessories.
Technical Information
Do not attempt to take apart the device. The device has no user-serviceable
parts. There are no user-replaceable fuses.
This device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Product Specifications
• Hyperice X dimensions: 12.5” x 10” x 1.5”
• Hyperice X weight: 2 lbs
• Hyperice X electrical requirement: 9V 6A
• Temperature (operating): +41° F to +86° F [+5° C to +30° C]
• Temperature (storage): -13° F to +158° F [-25° C to +70° C]
• Relative Humidity (operating): 15% to 90%, non-condensing
• Relative Humidity (storage): -25ºC without relative humidity control;
+70º C at relative humidity up to 93%, non-condensing
• Atmospheric pressure (storage and transportation): 190hPa to 1060hPa
• Atmospheric pressure (operating): 700hPa to 1060hPa
AC/DC Adapter
⚠WARNING! Only use either the AC-DC adapter model number
GTM96600-5409-T2provided with the device.
• Input: 100-240 VAC, 50-60Hz, 1.5A per GlobTek model number
GTM96600-5409-T2
• Output: 9V DC 6A, 54W Max per GlobTek model number GTM96600-
5409-T2
Or the AC-DC adapter model number GSM60B09 provided with the device.
• Input: 100-240 VAC, 50/60Hz, 1.4-0.7A per MeanWell model number
GSM60B09
• Output: 9V DC 6A, 54W Max per MeanWell model number GSM60B09
Using a different adapter may cause the device to not operate correctly.
Electromagnetic Compatibility
The information contained in this section (such as separation distances) is in
general specifically written regarding Hyperice X. The numbers provided will
not guarantee faultless operation but should provide reasonable assurance
of such. This information may not be applicable to other medical electrical
equipment; older equipment may be particularly susceptible to interference.
General Notes
Medical electrical equipment requires special precautions regarding
electromagnetic compatibility (EMC) and needs to be installed and put into
service according to the EMC information provided in this document and
the remainder of the instructions for use of this electronics box. Portable
and mobile RF communications equipment can affect medical electrical
equipment. Cables and accessories not specified within the instructions
for use are not authorized. Using other cables and/or accessories may
adversely impact safety, performance, and electromagnetic compatibility
(increased emission and decreased immunity). Care should be taken if the
equipment is used adjacent to or stacked with other equipment; if adjacent
or stacked use is inevitable, the equipment should be observed to verify
normal operation in the configuration in which it will be used.
Electromagnetic Emissions
This equipment is intended for use in the electromagnetic environment
specified below. The user of this equipment should assure that it is used in
such an environment.
Electromagnetic Immunity
This equipment is intended for use in the electromagnetic environment
specified below. The user of this equipment should assure that it is used
in such an environment.
Compliance
Immunity IEC 60601-1-2 Level (of this Electromagnetic
Against Test Level electronics Environment
box)
Voltage dips Dip > 95%, 0.5 cycles Mains power should
and short 0.5 cycles 1 cycle be that of a typical
interruptions on Dip > 95%, 1 25 cycles commercial or hospital
AC mains input cycle (50 Hz) environment. If you
lines Dip 30%, 30 cycles require continued
(IEC 61000-4-11) 25 cycles (50 Hz) (60 Hz) operation during power
250 cycles mains interruptions,
30 cycles (60 Hz) (50 Hz) ensure that batteries
Drops >95%, 250 300 cycles are installed and
cycles (50 Hz) (60 Hz) charged. Ensure that
battery life exceeds
300 cycles (60 Hz) longest anticipated
power outages or
provide additional
uninterruptible power
source.
a
The ISM (industrial, scientific, and medical) bands between 150 kHz and 80
MHz are 6,765 MHz to 6,795 MHz; 13,553 MHz to 13,567 MHz; 26,957 MHz
to 27,283 MHz; and 40,66 MHz to 40,70 MHz.
b
Field strengths from fixed transmitters, such as base stations for radio
(cellular/cordless) telephones and land mobile radios, amateur radio,
AM and FM radio broadcast, and TV broadcast cannot be predicted
theoretically with accuracy. To assess the electromagnetic environment
due to fixed RF transmitters, an electromagnetic site survey should be
considered. If the measured field strength in the location in which the
equipment is used exceeds the applicable RF compliance level above,
the equipment should be observed to verify normal operation. If abnormal
performance is observed, additional measures may be necessary, such as
reorienting or relocating the equipment.
Recommended Separation Distances
Recommended separation distances between portable and mobile RF
communications equipment and the Hyperice X electronics box.
100 12 12 23
For transmitters rated at a maximum output power not listed above, the
recommended separation distance (d) in meters (m) can be estimated using
the equation applicable to the frequency of the transmitter, where P is the
maximum output power rating of the transmitter in watts (W) according to
the transmitter manufacturer.
Note 1: At 80 MHz and 800 MHz, the separation distance for the higher
frequency range applies.
Equipment Classification
• Protection against electric shock: Class II/internally powered equipment
• Degree of protection against electric shock: Type BF applied part
(Hyperice X device)
• Ingress protection: IP22
• Equipment not suitable for use in the presence of a flammable anesthetic
mixture with air or with oxygen or nitrous oxide
• Continuous operation
Troubleshooting
I cannot start Power is not turned on. Press the power button to turn
the device device on.
The straps are Extenders are not installed. Open the “Extender Box”
too short. and follow the instructions in
the box.
The straps are Minimizers are not installed. Open the “Minimizer Box” and
too long. follow the instructions.
Cannot
establish or Turn on Bluetooth on the phone
maintain a Bluetooth is turned off. attempting to pair with the
Bluetooth Hyperice X unit.
connection
Warranty Information
Hyperice Limited One-Year Warranty
The Hyperice X is warranted by Hyperice Inc., a California corporation
(“Hyperice”), against manufacturing defects in material and workmanship
for a period of one year from the date of purchase from Hyperice. In the
event of any such defect occurring during the warranty period, Hyperice
will, at its option, (a) correct the defect by repair or by replacement of the
applicable part or component that fails as a result of such defect, without
charge for parts and labor; or (b) replace the electronics box with one of the
same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic
damage, and are void if the electronics box and/or the attachments and
other accessories (collectively, the “product”) are not used in accordance
with the user manual, are otherwise misused or modified in any way,
and/or are repaired or altered by anyone other than an authorized
service representative of Hyperice. These Warranties expressly exclude
transportation, shipping, or insurance costs, or defects, damages, or failure
resulting from misuse, abuse, improper or abnormal usage, or neglect.
All replaced parts and products become the property of Hyperice. New
or reconditioned parts and products may be used in the performance of
Warranty service. Repaired or replaced parts and products are warranted
for the remainder of the original warranty period only. You will be charged
for repair or replacement of parts and products made after the expiration of
the applicable Warranty period.
Return Policy
This policy is only applicable if you are an end user and you purchased the
equipment directly from Hyperice. In the unlikely event that you are not
satisfied with your purchase, you may return it within thirty (30) days of the
purchase date. All returns and exchanges are subject to the conditions
listed below.
• Returns and exchanges must have a Return Merchandise Authorization
(RMA) number. Obtain an RMA number by contacting us at
+1.949.565.4994 or [email protected]. Returned items
without an RMA number will not be eligible for a credit to your account.
• Returns must be shipped within 30 days of the purchase date; exchanges
must be shipped within 14 days of the purchase date.
• Products and packaging must be returned in new and undamaged
condition. Any products showing signs of wear or being soiled in any way
will be deemed “unacceptable,” and you will be so notified. Unacceptable
returns and/or exchanges may be reshipped to you following payment of
an inspection/shipping fee.
• Returned items will be subject to a 7.5% restocking fee. A returned item
is an item that is being sent back for a refund.
• If you refuse delivery of your order for any reason, you will be refunded the
cost of your order less shipping fees.
• All partial or full refunds will be posted to the credit card used for purchase.
• Hyperice is not responsible for items lost or damaged during shipping.
hyperice.com
Hyperice, Inc., 525 Technology Drive, Suite 100, Irvine, California 92618 USA
Copyright 2021 © Hyperice, Inc. All rights reserved.
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