User's Guide for

Synology Router
Manager 1.3

1
Table of
Contents

Chapter 1: Introduction  01 7.4 Enable DoS protection

7.5 Access SRM via HTTPS

Chapter 2: Get started with SRM  02 7.6 Create certificates

7.7 Implement additional security measures
2.1 Install SRM with Web Assistant
2.2 Install SRM with DS router
2.3 Navigate your SRM desktop Chapter 8: Update, restore, and reset your SRM  20
2.4 Sign up for a Synology Account 8.1 Update SRM and packages

2.5 Register a QuickConnect ID 8.2 Back up and restore SRM

8.3 Reset SRM

Chapter 3: Select an operation mode  08

3.1 Wireless router Chapter 9: Manage Internet connections  22
3.2 Wireless AP (access point) 9.1 Select an Internet connection type
9.2 Configure ISP, VPN client, and IPv6 settings

Chapter 4: Set up Wi-Fi connections  10 9.3 Set up Smart WAN

9.4 Set up QuickConnect & DDNS
4.1 Manage the primary Wi-Fi network
9.5 Set up DMZ
4.2 Activate the guest Wi-Fi network
9.6 Enable port forwarding
4.3 Create custom Wi-Fi networks
9.7 Enable port triggering
4.4 Configure MAC filtering
4.5 Connect to Wi-Fi via WPS
Chapter 10: Manage local network connections  26

Chapter 5: Build a mesh Wi-Fi network  13 10.1 Manage local networks

10.2 Create additional local networks
5.1 Add Wi-Fi points
10.3 Manage DHCP services
5.2 Manage Wi-Fi points
10.4 Set up static routes
10.5 Set up IPTV & VoIP
Chapter 6: Manage client devices  15
6.1 Monitor device status
Chapter 11: Manage external device and permissions  29
6.2 Apply traffic control
11.1 Manage storage devices
6.3 Apply Wake on LAN
11.2 Define folder permissions
11.3 Manage mobile network dongles
Chapter 7: Fortify network security  17
7.1 Leverage Security Advisor
Chapter 12: Configure system settings  31
7.2 Activate the firewall
12.1 Manage hardware settings
7.3 Enforce auto block
 12.2 Check system databases
12.3 Modify time and regions
12.4 Customize login styles

Chapter 13: Discover SRM packages  33

13.1 Safe Access
13.2 VPN Plus Server
13.3 Threat Prevention
13.4 DNS Server
13.5 Media Server
13.6 RADIUS Server

Chapter 14: Discover SRM mobile apps  36

14.1 DS router
14.2 VPN Plus
14.3 DS file

Chapter 15: Utilize diagnosis tools  38

15.1 Check connection status
15.2 Set up notifications
15.3 Audit logs in Log Center
15.4 Ping
15.5 Traceroute

Find your information Chapter 16: Troubleshooting & FAQ  40

Synology publishes a wide range of supporting

documentation.
In Knowledge Center, you will find useful Help and FAQ
articles, as well as video tutorials breaking up processes
into handy steps. You can also find User's Guides, Solution
Guides, brochures, and White Papers. Experienced users and
administrators will find answers and guidance in technical
Administrator's Guides and Developer Guides.
Got a problem and unable to find the solution in our official
documentation? Search hundreds of answers by users and
support staff in Synology Community or reach Synology
Support through the web form, email or telephone.
 Chapter 1: Introduction

Chapter 1: Introduction

Synology Router Manager (SRM) is a dedicated web-based operating system for your Synology
Router, designed to help you manage and protect your network.

SRM main features and functionalities include:

• Connectivity management: Easy-to-use and powerful connectivity management tools

ensure smooth operation for your network. Effortlessly configure the Internet, VLAN, dual
WAN, and other settings.

• Smart Wi-Fi & mesh network: Smart Connect with band steering technology intelligently
points your device to the better of the 2.4 GHz and 5 GHz bands, ensuring the best signal
and speed. You can efficiently manage multiple Wi-Fi networks from a single web portal.

• Monitoring of network traffic: SRM provides detailed information about each application's
and device's traffic, allowing administrators to easily discover potential threats or
compromised devices using device control and network discovery tools.

• VLAN configuration: Use advanced VLAN features to improve network security and
flexibility; you can create a network specifically for wired or wireless devices. Isolate devices
from other network segments or isolate devices between two networks (e.g., primary
network and IoT network).

• Multiple SSIDs: Pair Wi-Fi names (SSIDs) with VLANs, set multiple SSIDs (up to 15 for models
that support tri-band frequencies), and customize schedules and MAC filters for each SSID.

• Add-on packages: Easily expand network management functionalities with VPN Plus Server,
Safe Access, Threat Prevention, and others according to your needs.

• Mobile application DS router: Do the initial installation of a Synology Router, configure its
Internet connection, manage multiple SSIDs, manage device connectivity with Safe Access,
remind users of relevant activity that require their attention, and see all contents within a
glance in the all-new overview page.

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Chapter 2: Get started with SRM

Chapter 2: Get started with SRM

This chapter provides an overview of the initial configurations of Synology Router Manager
(SRM). To help you get started with your Synology Router, the following instructions include
initial installation and desktop navigation.

2.1 Install SRM with Web Assistant

Follow the steps below to install SRM with Web Assistant:

1. Follow the instructions in the Quick Installation Guide included with your Synology Router
to install your device.

2. Use a computer or wireless device connected to the Synology Router's local network. If you
use a wireless device, join the Wi-Fi network (SSID: SynologyRouter; Password: synology).

3. Open a web browser, and enter either URL into the address bar:

• http://router.synology.com

• http://192.168.1.1:8000

4. Once connected, click Start to launch the SRM Setup Wizard.

5. Fill in the information to set up the administrator account. Click Next to continue.

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 Chapter 2: Get started with SRM

6. Fill in the information to set up the Wi-Fi network. Click Next to continue.

7. Set up the operation mode.

Notes:
• If Wireless Router mode is chosen, you can also enable External access to SRM. This
option restricts external access to SRM via the HTTP(S) port (e.g., 8000/8001).

• For more information about operation modes, please refer to chapter 3.

8. Choose an Internet connection type:

• PPPoE: Choose this option if your ISP has provided you with PPPoE credentials.

• Manual IP: Choose this option if you have an available IP address for use.

• Auto IP: Choose this option if you rely on an ISP modem for automatic IP assignment.

• DS-Lite: Choose this option if your ISP has provided you with a DS-Lite service request.

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Chapter 2: Get started with SRM

9. The wizard will continue to set up your SRM, and it may take up to three minutes to
complete the setup.

10. After the setup is complete, click Start managing now to enjoy SRM and its various
features.

2.2 Install SRM with DS router

Synology’s mobile application DS router allows you to quickly set up and manage your
Synology Router. Follow the steps below to install SRM with DS router.

1. Follow the instructions in the Quick Installation Guide included with your Synology
Router to install SRM.

2. Download and install DS router on your wireless device.

3. On your wireless device, join the Wi-Fi network (SSID: SynologyRouter; Password:
synology).

4. Follow the instructions in the Quick Installation Guide included with your Synology
Router to install the device.

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 Chapter 2: Get started with SRM

2.3 Navigate your SRM desktop

Sign in to SRM

Follow the steps below to sign in via a web browser:

1. Make sure that your computer and Synology Router are connected to the same local
network or the Internet.

2. Open a browser on your computer and enter one of the following in the address bar:

• Over the local network: When your device and the Synology Router are connected to
the same local network, type one of the following:

Address Example

Private IP address of Synology Router:8000 192.168.1.1:8000

router.synology.com

• Over the Internet: When your device and the Synology Router are connected to the
Internet, type one of the following:

Address Example

Private IP address of Synology Router:8000 66.249.7x.1xx:8000

QuickConnect address quickconnect.to/your QuickConnect ID

DDNS address yourSynoRouter.synology.me

3. Enter your username and password and click Sign in.

Notes:

• The SRM desktop is customizable; please refer to this article for more information.

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Chapter 2: Get started with SRM

Visit the taskbar

The taskbar is located at the top of the screen and includes the following items:

1. Show Desktop: Minimizes all open applications and package windows.

2. Main Menu: Views and opens applications and packages installed on your Synology
Router. You can also click and drag to create desktop shortcuts.

3. Open Applications: Displays currently open applications and packages. You can right-
click and pin packages to the taskbar for faster access in the future.

4. Upload Queue: Appears when you start uploading files to your Synology Router. Click on
the icon to see more details, like progress and upload speed.

5. Notifications: Displays notifications, like errors, status updates, and package installation
notifications.

6. Options: Allows you to modify your personal account options, restart, or sign out of your
Synology Router.

7. Search: Quickly finds specific applications, packages, or SRM Help articles here.

8. Pilot View: Offers a preview of all open application and package windows.

Visit the main menu

You will find a list of applications and packages installed on your Synology Router here.

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 Chapter 2: Get started with SRM

Notes:

• You can create desktop shortcuts for your own convenience; please refer to this
article for more information.

Restart, and signing out

Click the Options menu (the person icon on the upper right) to restart or sign out of your
Synology Router.

2.4 Sign up for a Synology Account

Synology Account is an all-in-one web platform for Synology’s online services. With a
Synology Account, you can register a QuickConnect ID for your Synology Router, which
helps you to securely configure and manage your Synology Router from anywhere, anytime.
Other Synology services such as Synology's support services, the latest product updates,
software license management and your purchase history of Synology products are also
available.

To register/access your Synology Account, go to Control Panel > System > Synology
Account, or go to Synology Account's official website.

2.5 Register a QuickConnect ID

QuickConnect allows you to connect to your Synology Router via the Internet without
creating port forwarding rules. Simply enter your QuickConnect ID in Synology client
applications (e.g., DS router) or visit "quickconnect.to/your QuickConnect ID" in any browser
to access your Synology Router.

Activate the service at any time by following the steps below:

1. Go to Network Center > Internet > QuickConnect & DDNS.

2. Check Enable QuickConnect.

3. If you are not signed in to your Synology Account, a login window will pop up. Enter your
existing Synology Account information or create a new account in the window.

4. Specify a new QuickConnect ID.

5. Click Apply.

Notes:

• A custom QuickConnect ID can only include English letters, numbers, and dashes (-). It
must start with a letter and cannot end with a dash.
• For more information on QuickConnect, please refer to this article.

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Chapter 3: Select an operation mode

Chapter 3: Select an operation mode

This chapter introduces the wireless operation modes available to your Synology Router to
suit your networking needs. Operation modes can be found by going to Network Center >
Operation Modes.

3.1 Wireless router

The wireless router mode is the default operation mode. Your Synology Router in this
mode transfers data from one network to another (e.g., your local network and the Internet)
and finds optimized paths using a routing table.

With this mode, you can also ensure that all data are forwarded through NAT (Network
Address Translation). For example, if a packet traverses outside the local network, your
Synology Router translates the private IP address of its source (e.g., 192.168.1.1) into a
public IP address.

This mode is recommended under the following circumstances:

• Your local network requires extra security, e.g., firewall, NAT, and DMZ.

• You need to create several subnets within a local network.

Notes:
• To use the wireless router mode, make sure your Synology Router is connected
through one of the following methods:

• With an ISP modem: Connect the WAN port of your Synology Router to the LAN port
of an ISP (Internet Service Provider) modem with an Ethernet cable.

• Without an ISP modem: Connect the WAN port of your Synology Router to the
Internet port on the wall/ground with an Ethernet cable.

• NAT is enabled by default in the wireless router mode.

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 Chapter 3: Select an operation mode

3.2 Wireless AP (access point)

The wireless AP mode (also called the bridge mode) turns your Synology Router into a
network switch and extends Wi-Fi coverage. In this mode, your Synology Router provides
wired/wireless access but cannot select routes for data transmission. Assigning IP addresses
to clients in the local network is not available either.

This mode is recommended under the following circumstances:

• Your Synology Router is already connected to an ISP modem or router for Internet access
with an Ethernet cable.

Notes:

• There are several limitations on the wireless AP mode:

• Features at the Port Forwarding and Traffic Control tabs in Network Center are
not available.
• DHCP for the local network is disabled, but your Synology Router can still assign IP
addresses to clients in the guest network.
• To ensure that SRM packages (e.g., Safe Access) can function properly, make sure the
Ethernet cable connected to the parent router is plugged into the WAN port of your
Synology Router.

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Chapter 4: Set up Wi-Fi connections

Chapter 4: Set up Wi-Fi connections

This chapter introduces how to set up and manage Wi-Fi networks, define MAC filters, and
configure WPS options in Wi-Fi Connect.

4.1 Manage the primary Wi-Fi network

By default, a Wi-Fi name (SSID) will be created for you as part of the primary local network.

The following additional options are available to configure at Wi-Fi Connect > Wi-Fi
Settings > Wi-Fi Network > Primary Network (System default), then selecting Edit:

• Enable Smart Connect: Smart Connect is a combination of 2.4 GHz and 5 GHz bands.
This feature automatically steers connected devices towards the band that gives them the
strongest speed and signal.

• Configure security settings: Settings such as the password and security level can be
configured here.

• Apply MAC filter: Control whether specific MAC addresses (or devices) have access to the
wireless network.

• Configure a schedule: Set days and times that your Wi-Fi network turns off automatically.

For more information about managing your primary Wi-Fi network, please refer to this
article.

4.2 Activate the guest Wi-Fi network

A guest Wi-Fi network is typically a time-limited network created by businesses for visitors/
non-regular users. To prevent unauthorized access to the host network, guests can only
connect to the guest network and not the host one.

By default, a deactivated guest Wi-Fi network will be created for you. The guest Wi-Fi
network can be activated at Wi-Fi Connect > Wi-Fi Settings > Wi-Fi Network > Guest
Network (System default).

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 Chapter 4: Set up Wi-Fi connections

In addition to the options available in the primary Wi-Fi network, the following additional
options are available for configuration:

• Configure guest portal: Customize a web page where you can display a welcome
message with various types of information which the user must interact with before being
granted access to the network.

• Configure client isolation: This is a security feature that prevents wireless clients from
communicating with one another.

• Configure a schedule: Set days and times that your Wi-Fi network turns off automatically.
You can also specify a period after which the guest network will be disabled.

4.3 Create custom Wi-Fi networks

You can quickly create a custom Wi-Fi network by clicking Create at Wi-Fi Connect > Wi-Fi
Settings > Wi-Fi Network. You can join an existing local network, or a local network with
the same name will be created.

The following additional options are available for configuration:

• Enable Smart Connect: Smart Connect is a combination of 2.4 GHz and 5 GHz bands.
This feature automatically steers connected devices towards the band that gives them the
strongest speed and signal.

• Configure security settings: Settings such as the password and security level can be
configured here.

• Apply a MAC filter: Control whether specific MAC addresses (or devices) have access to
the wireless network.

• Configure a schedule: Set days and times that your Wi-Fi network turns off automatically.

Notes:

• At Wi-Fi Connect > Wi-Fi Settings > Radio, you can edit the radio settings that apply to
all your Wi-Fi networks as well as configure wireless uplink.
• Further settings such as VLAN tagging and network isolation can be configured in
Network Center.
• You can also create custom Wi-Fi networks using the mobile app DS router.

For more information about managing custom Wi-Fi networks, please refer to this article.

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Chapter 4: Set up Wi-Fi connections

4.4 Configure MAC filtering

MAC address filtering allows you to block traffic from known machines or devices or only
allow known devices to connect. The MAC address of a computer or device is used by your
Synology Router to identify it and to block or allow access.

By default, the system block list will be created for you using MAC addresses containing
devices blocked automatically by broadcast storm prevention. It will prevent devices from
sending a large number of broadcast packets in a short time (and consequently affect the
normal operation of other devices). This list applies to all Wi-Fi names (SSIDs) and takes
precedence over all custom MAC filters.

To edit devices on the system block list or to enable broadcast storm prevention, go to Wi-
Fi Connect > Wi-Fi Settings > MAC Filter > System Block List.

Additional filters can also be created, generally for organizational or administrative

purposes. For example, in complex networks with multiple gateways and Wi-Fi points, you
can use MAC filters to limit user access to specific networks.

To create custom MAC filters, go to Wi-Fi Connect > Wi-Fi Settings > MAC Filter and click
Create.

For more information about configuring MAC filtering, please refer to this article.

4.5 Connect to Wi-Fi via WPS

WPS (Wi-Fi Protected Setup) is a wireless security standard that allows you to easily connect
devices to a wireless network.

To enable WPS, go to Wi-Fi Connect > Wi-Fi Settings > WPS and tick Enable WPS.

There are two WPS methods in which users can connect to a wireless network hosted by
your Synology Router:

• Push button: Press the WPS button located on your Synology Router or click the WPS
button at WPS > By push button.

• PIN code: Enter an AP PIN code on the client device or enter the client PIN code.

For more information about connecting to Wi-Fi via WPS, please refer to this article.

Notes:

• Adding additional Wi-Fi points using WPS is not supported.

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Chapter 5: Build a mesh Wi-Fi network

Chapter 5: Build a mesh Wi-Fi network

This chapter introduces various features to manage Wi-Fi points and build a mesh Wi-Fi
system.

5.1 Add Wi-Fi points

This section shows how to add Wi-Fi points to deploy a mesh Wi-Fi system. For more
detailed instructions, please refer to this article.

1. On your primary router, go to Wi-Fi Connect > Wi-Fi Point.

2. Click Add.

3. Follow the on-screen instructions to place your additional Wi-Fi points, power them on,
and wait until their LED indicators start blinking.

4. The wizard will start scanning available Wi-Fi points. When the scan is complete, name
the Wi-Fi points and click Next. The Wi-Fi points will be added to your mesh Wi-Fi system
in a few minutes.

Notes:

• For a specific model's LED behavior, please refer to its hardware installation guide.
• Wi-Fi points might fail to connect to the primary router if the primary router is reset
to default. To rebuild your mesh Wi-Fi system, reset all Wi-Fi points and follow the
instructions provided by the Mesh Wi-Fi System Setup Wizard.
• For more information about mesh Wi-Fi systems, please refer to this article.

5.2 Manage Wi-Fi points

At Wi-Fi Connect > Wi-Fi Point, you can add new Wi-Fi points, manage existing Wi-Fi points,
and view the current status of your Wi-Fi system by topology. All your devices and their
connection types are listed on this page — a solid line means the Wi-Fi point is connected
by an Ethernet cable, and a dotted line means it is connected via Wi-Fi.

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 Chapter 5: Build a mesh Wi-Fi network

• Details: Name your Wi-Fi points for easy recognition. You can find the general information,
network status, and the connected list from the pop-up window.

• Manage: Change the status of all Wi-Fi points.

• Turn off LED: Turn off the LED indicator of the selected Wi-Fi point.

• Blink to find: Use the blinking LED indicator of the selected Wi-Fi point to assist you in finding
its location.

• Restart now: Restart the selected Wi-Fi point immediately.

• Delete & Reset: Remove the selected Wi-Fi point from the mesh Wi-Fi system, and reset to
factory default.

For more information about configuring Wi-Fi points, please refer to this article.

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Chapter 6: Manage client devices

Chapter 6: Manage client devices

This chapter introduces various features to manage client devices.

6.1 Monitor device status

Go to Network Center > Status to monitor the wired/wireless network status of Synology
Router and its network, CPU, and memory usage in real-time. You can also monitor the
devices connected to your Synology Router and their specific network usage.

For more information about monitoring the devices connected to your Synology Router and
their specific network usage, please refer to this article.

6.2 Apply traffic control

Traffic control manages the upload and download of Internet traffic running on your
Synology Router networks. An overview of current traffic control rules and QoS (Quality of
Service) settings applied to devices can be seen at Network Center > Traffic Control >
General.

Manage bandwidth

You can quickly apply traffic control rules to connected devices at Network Center >
Traffic Control > General (refer to this article for more information).

Configure the following:

• Ban: Blocks the transmission between a device and your Synology Router. Banned devices
will still be able to access other devices within the same local area network while access to
the Internet or the SRM is paused until you sign in to SRM using another device and cancel
the ban.

• High/low priority: Defines which devices should be given higher or lower priority when
sending or receiving data between local networks and the Internet. You can at most
designate three devices with higher priority and three with lower priority.

• Guaranteed Bandwidth: Defines the outgoing traffic guaranteed to be served to a device

or application when the whole system bandwidth is sufficient.

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 Chapter 6: Manage client devices

• Maximum Bandwidth: Defines the maximum outgoing traffic a device or application

can utilize when the whole system bandwidth is sufficient, and there is System Remaining
Bandwidth.

At Network Center > Traffic Control > Advanced, you can apply more defined traffic
control rules to additional devices based on their MAC addresses, as well as set the
bandwidth allowed for applications running on each device (refer to this article for more
information).

Traffic control formula:

• We suggest calculating System Output Bandwidth first. Then, make sure the sum of
Guaranteed Bandwidth for every device and application is not greater than System
Output Bandwidth, or the setting may not work properly.
• Total Guaranteed Bandwidth of all devices and applications + System Remaining
Bandwidth ≤ System Output Bandwidth
• Guaranteed Bandwidth for each device or application ≤ Maximum Bandwidth for
each device or application

Monitor network usage

You can monitor the network usage history by device and by application. To access the
usage log, go to Network Center > Traffic Control > Monitor. You can identify the source
of usage anomalies, such as malicious software/websites, or identify users that misuse
network resources.

At Network Center > Traffic Control > Report, you can create a report task to generate a
reader-friendly traffic report. This report will give you an overview of your Synology Router's
network traffic statistics over a certain period of time. You can also set up schedules and
email notifications for traffic reports.

6.3 Apply Wake on LAN

With Wake on LAN (WOL), you can remotely wake up wired devices from shutdown.
The devices joined to the WOL service can be woken up via the MAC addresses or the
connection list.

If you have a Synology NAS (e.g., DiskStation or RackStation) joined to a Synology Router's
local network, you can simply wake it up with its QuickConnect ID, without using its MAC
address or the connection list.

To use the WOL-related service, go to Network Tools > Wake on LAN (refer to this article
more detailed instructions).

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Chapter 7: Fortify network security

Chapter 7: Fortify network security

This chapter introduces various security features designed to protect your Synology Router
and connected client devices from cyber threats.

7.1 Leverage Security Advisor

Highly recommended is the Security Advisor, an SRM security application that scans your
SRM settings and Synology Router. Security Advisor will check your settings and recommend
changes that help keep your Synology Router secure.

To launch Security Advisor, go to Main Menu > Security Advisor (refer to this article for
more information).

7.2 Activate the firewall

By default, firewall rules filter external IPv4 and IPv6 access to your Synology Router based
on specified conditions (e.g., ports and source IP addresses). You can fine-tune security
policies for better protection of your Synology Router using firewall rules.

Default firewall rules are already enabled for you. To fine-tune your firewall, you can create
custom firewall rules on general traffic by going to Network Center > Security > Firewall
(refer to this article for more information).

To modify Internet access policies on SRM services/packages, go to Network Center >

Security > Service (refer to this article for more information).

Notes:

• Firewall rules can be applied to traffic from LAN to LAN, WAN to LAN, or from WAN to
SRM.

Enable external access

This function allows external access to SRM via the HTTP/HTTPS ports (e.g., 8000/8001).
External access via other ports will be denied.

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 Chapter 7: Fortify network security

To enable this function:

1. Go to Control Panel > System > SRM Settings.

2. Select Allow external access to SRM.

Notes:

• If this option is deactivated, access to your Synology Router will only be available
through LAN.

7.3 Enforce auto block

Auto block automatically blocks IP addresses with a high number of failed login attempts.
Such IP addresses will be identified as a potential source of malicious attacks attempting to
uncover the passwords.

To enable this function, go to Network Center > Security > Auto Block (refer to this
article for more information).

7.4 Enable DoS protection

DoS (Denial of Service) attacks bombard a computer system with numerous requests
exceeding the target's capability. The attacked computer may miss important data/service
requests (e.g., email messages) from outside and suffer from limited Internet bandwidth
and system resources.

To enable DoS protection, go to Network Center > Security > General.

7.5 Access SRM via HTTPS

HTTPS (Hypertext Transfer Protocol Secure) is the secure version of HTTP, which is the
common protocol for web browsers to communicate with web servers. HTTPS safeguards
your Synology Router and client devices against cyber threats and unauthorized access.

You can configure HTTPS settings at Control Panel > System > SRM Settings. To avoid
malicious attacks you can do the following:

• Change the HTTP/HTTPS ports: By default, the HTTP/HTTPS ports are 8000/8001
respectively, and you can re-specify the HTTP/HTTPS ports to suit your needs.

• Automatically redirect HTTP connections to HTTPS: All Internet connections via

HTTP will be switched to HTTPS to access SRM. (Both HTTP and HTTPS connections are
supported by default.)

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Chapter 7: Fortify network security

• Enable HSTS: Only web browsers using HTTPS connection can access SRM, while HTTP-
using browsers are denied access.

To access SRM via HTTPS, enter the following in your web browser:

Address Example

https://IP address of Synology Router:https

https://192.168.1.1:8001
port number

7.6 Create certificates

Creating a certificate from your Synology Router is much like issuing a certified ID. If a client
device (e.g., a mobile phone) imports the certificate (a .crt file), your Synology Router will be
able to identify and communicate with that device via a secure connection (e.g., HTTPS or
SSL).

You can also import a certificate from a certificate authority to your Synology Router so that
it can access another server.

To create or manage a certificate, go to Control Panel > Services > Certificate (refer to
this article for more information).

7.7 Implement additional security measures

Additional security measures for strengthening SRM security policies are available in
Network Center. There, you can set a logout timer, assist your browser in bypassing IP
checking, and do much more.

To configure additional security measures for your Synology Router, go to Network Center
> Security > General (refer to this article for more information).

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Chapter 8: Update, restore, and reset your SRM

Chapter 8: Update, restore, and reset your

SRM
This chapter introduces how to update SRM and its packages, as well as how to back up and
restore SRM's configuration.

8.1 Update SRM and packages

Synology periodically releases free SRM updates and package updates to fix reported
issues, enhance system and package performance and offer whole new features.

Update SRM

The system will display the current SRM version and check if a newer SRM update is
available. To update SRM and modify update preferences, go to Control Panel > System >
Update & Restore.

If you wish to run a manual SRM update, a .pat update file is necessary. This can be found
at Synology's Download Center.

For more information about updating SRM, please refer to this article.

Notes:
• You cannot downgrade SRM using a version older than the current version running on
your Synology Router.

Update packages

In Package Center, the system will display packages that have any updates for download.
Here you can update packages and customize update settings. You can also manually
update packages with a .spk update file.

For more information about updating SRM packages, please refer to this article.

Notes:

• You cannot downgrade packages using a version older than the current version
running on your Synology Router.

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 Chapter 8: Update, restore, and reset your SRM

8.2 Back up and restore SRM

By backing up and restoring SRM, you can preserve important settings for future use. We
suggest you regularly back up SRM configurations and store the configuration file (.dss) on
your Synology NAS or local computer.

You can back up current SRM configurations or restore previous configurations by

importing the .dss file at Control Panel > System > Update & Restore.

For more information on backup and restore, please refer to this article.

8.3 Reset SRM

There are times when you may want to reset all or a portion of the settings on your
Synology Router to their factory defaults. SRM offers the following two methods:

Perform a partial reset

You can restore part of your Synology Router settings to their original settings, also called a
"soft reset". Only passwords of the administrator and other accounts with equal privileges
will be reset.

To perform a soft reset, hold and press the RESET button on your Synology Router for 4
seconds.

Restore to factory default settings

You can reset your Synology Router's entire SRM through a "hard reset." All user data
stored will be erased, and the entire system will be restored to default settings.

There are two ways to do a hard reset:

• Method 1: Go to Control Panel > System > Update & Restore and click Restore Factory
Default Settings.

• Method 2: Hold and press the RESET button for 10 seconds.

Notes:

• If you click Restore Factory Default Settings, all user data stored on any attached
external storage devices will also be erased and the entire system will be restored to
default settings.

For more information about restoring to factory default settings, please refer to this
article.

21
Chapter 9: Manage Internet connections

Chapter 9: Manage Internet connections

This chapter introduces various features for easy and safe access to the Internet.

9.1 Select an Internet connection type

At Network Center > Internet > Connection > Primary Interface, you can choose how to
connect your Synology Router to the Internet:

• Auto: Choose this option if you rely on an ISP (Internet Service Provider) modem for
automatic IP assignment.

• PPPoE: Choose this option if you have obtained PPPoE credentials from the ISP.

• Manual: Choose this option if you have obtained an available IP address for use.

• DS-Lite: Choose this option if you have obtained a DS-Lite service request from the ISP.

You can enable a secondary interface to operate in failover or load-balancing mode. Go to

Network Center > Internet > Connection > Secondary Interface (LAN 1) to enable this
interface.

For more information on selecting an Internet connection type, please refer to this article.

9.2 Configure ISP, VPN client, and IPv6 settings

You can manage ISP settings, VPN client settings, and IPv6 settings of your Synology Router.

For more information about these settings respectively, please refer to this article.

Configure ISP settings

Some ISPs require additional configurations for successful registration. These settings allow
you to configure MAC cloning and extra DHCP options (12/60/61) to suit the needs of these
ISPs.

To configure, go to Network Center > Internet > Connection > Primary Interface > ISP
settings.

22
 Chapter 9: Manage Internet connections

Configure VPN settings

A VPN (Virtual Private Network) helps you securely access resources to another private
network from the Internet. SRM currently supports the following protocols: L2TP/IPSec,
OpenVPN, and PPTP.

To use your Synology Router as a VPN client, go to Network Center > Internet > Connection
> Primary Interface > VPN Settings to modify the settings.

Further reading:

• Frequently asked questions regarding using Synology Router as a VPN client

Configure IPv6 settings

To set up IPv6 on your Synology Router, please go to Network Center > Internet >
Connection > Primary Interface > IPv6 Setup. The supported IPv6 types include Auto,
Manual, 6in4, 6to4, 6rd, DHCPv6-PD, IPv6 relay (pass-through), and FLET's IPv6.

9.3 Set up Smart WAN

At Network Center > Internet > Smart WAN, you can configure network access plans for two
defined outward-facing internet interfaces (e.g., PPPoE, WAN, VPN, and mobile networks). You
can choose either mode to determine their roles in network connectivity:

• Failover: When one of the interfaces is down, the other will be responsible for all the
network connectivity to ensure stable connection at all times.

• Load Balancing + Failover: When both interfaces are well-functioning, this mode allows
you to distribute network traffic to the interfaces for optimal network traffic flow; when one
of the interfaces is down, the other will be responsible for all the network connectivity to
ensure stable connection at all times.

23
Chapter 9: Manage Internet connections

Apart from failover and load balancing, you can also configure the following additional
options for Smart WAN:

• Interface priority: This mode allows you to determine the priority order of WAN
interfaces. The interface of the highest priority will act as the default interface. If its
gateway fails, it will connect to the gateway of the next interface.

• Policy routing: This mode specifies WAN interfaces to forward outbound traffic based on
customized criteria. If a network packet matches a policy routing rule, it will be routed to
the network interface specified in the same rule.

• Interface checks: Test the connectivity of network interfaces by pinging external IP

addresses. By default, your Synology Router periodically checks if its external IP address
can be pinged.

For more information about setting up Smart WAN, please refer to this article.

Further reading:

• How do I configure Smart WAN for my Synology Router?

• How do I connect devices to the Internet via specific network interfaces?

9.4 Set up QuickConnect & DDNS

You can enable the services for QuickConnect or DDNS for easy connection to your
Synology Router at Network Center > Internet > QuickConnect & DDNS.

QuickConnect

QuickConnect is a connection technology developed by Synology that helps you effortlessly

access your Synology Router from everywhere, using only your QuickConnect ID. A Synology
Account is required to set up QuickConnect.

For more information on setting up and utilizing QuickConnect with your Synology Router,
please refer to Chapter 2.

Further reading:

• QuickConnect white paper

DDNS

DDNS (Dynamic Domain Name Service) matches the hostname and the IP address of your
Synology Router for quick access. If you don't have a DDNS hostname, you can register
one from Synology or another DDNS provider. Enter the registered hostname in the web
browser to find your Synology Router with its DDNS hostname (e.g., morgan.synology.me).

For more information about setting up QuickConnect and DDNS, please refer to this
article.

24
 Chapter 9: Manage Internet connections

9.5 Set up DMZ

A DMZ (also known as a "demilitarized zone") is a section of a network that is directly

connected to the Internet or other untrusted networks. All external access will be directed
to the DMZ host device. The DMZ host can connect to the Internet directly and is not
restricted by firewall restrictions or protection.

At times it may be useful to configure servers as the DMZ host. Some examples include:

• Open a random port for certain applications.

• Host a home-based webserver.

• Use the DMZ host for gaming consoles.

To set up DMZ, go to Network Center > Port Forwarding > DMZ.

Notes:

• To connect to a host in the DMZ from an external network, you need the host's external
IP address retrieved by your Synology Router.

9.6 Enable port forwarding

Port forwarding redirects data flow between different ports and has the following
advantages:

• Improves performance for applications that might otherwise rely on a relay service.

• Protects the ports used by services/client devices from direct exposure to cyber threats.

• Offers open ports to resolve port conflicts between multiple services/client devices.

To set up port forwarding rules, go to Network Center > Port Forwarding > Port
Forwarding.

For more information about configuring port forwarding, please refer to this article.

9.7 Enable port triggering

Port triggering requires the configuration of one static port (the trigger port) and one
dynamic port (the incoming port) for data transmission used by a service/device in the local
network. Once the data come out to an external host through the trigger port, the incoming
port is then triggered and opened to receive data from the host. If no data come out, the
incoming port turns off, shutting down a possible opening for malicious attacks.

To set up port triggering rules, go to Network Center > Port Forwarding > Port
Triggering.

For more information about enabling port triggering, please refer to this article.

25
Chapter 10: Manage local network connections

Chapter 10: Manage local network

connections
The chapter introduces various features to flexibly manage LANs (Local Area Networks).

10.1 Manage local networks

At Network Center > Local Network, you can manage your local networks. Local networks
can be configured with independent Wi-Fi and a variety of LAN settings. There are three
types of local networks:

• Primary network: The main local network is set up by default. It is the only network
whose Ethernet ports can be configured as trunk ports. Client devices can connect to it via
Ethernet cables or wireless signals.

• Guest network: A completely wireless local network set up by default. It allows you to
provide visitors with Internet connectivity without granting them access to your private
networks.

• Custom network: Additional local networks that you can set up. It can be assigned both
Ethernet ports or Wi-Fi names (SSIDs).

Detailed network configurations settings for each local network can be managed by going
to Network Center > Local Network > Network > Specify a network > Edit.

Assign Ethernet ports

Once an Ethernet port is assigned to a local network, devices connected to this port directly
or indirectly (i.e., through a switch) will belong to this network. By default, Ethernet ports
that are not assigned to custom networks will belong to the primary network.

To assign Ethernet ports to your local network, go to Network Center > Local Network >
Network > Specify a network > Edit > Ethernet.

Assign VLAN tags

VLANs (Virtual Local Area Networks) enable networks to be segmented and formed into
logical groups of users, regardless of the user's physical location or LAN connection.
Networks can be assigned a VLAN ID (VID) to differentiate a network from others.

To assign a VLAN ID for a local network, go to Network Center > Local Network >
Network > Specify a network > Edit > General.

26
 Chapter 10: Manage local network connections

At Network Center > Local Network > Network > VLAN Tag, you can see how traffic from
each port is tagged with VLAN IDs (VIDs), allowing you to configure managed switches or
other devices that require VLAN tags.

For more information about managing your primary local network, please refer to this
article.

10.2 Create additional local networks

Other than the primary network and guest network, you can create additional local
networks for greater flexibility. Local networks can consist of entirely wired clients, entirely
wireless clients, or a mix of both.

To create a new local network, go to Network Center > Local Network > Network > Add,
and follow the directions provided by the wizard.

For more information about creating local networks, please refer to this article.

10.3 Manage DHCP services

As a DHCP (Dynamic Host Configuration Protocol) server, your Synology Router can assign
dynamic IP addresses to DHCP clients (i.e., your computer) within your local network.

You can enable DHCP services for both IPv4 and IPv6 networks. To do so, go to Network
Center > Local Network > Network > Specify local network > IPv4 DHCP or IPv6 DHCP.

You can also view a list of DHCP clients and their properties (e.g., MAC and IP addresses) at
Network Center > Local Network > DHCP Client.

To reserve the assigned IP addresses for the clients, go to Network Center > Local
Network > DHCP Reservation.

For more information about managing DHCP services, please refer to this article.

10.4 Set up static routes

A static route is a routing path manually configured to pass data to a specific destination
service/device.

Setting up static routes can benefit you in the following scenarios:

• When the network (e.g., a home local network) is small and may not expand quickly into a
complex network.

• When you do not wish to share routing information (e.g., IP addresses and network
configuration) with other routers for security reasons.

27
Chapter 10: Manage local network connections

To set up static routes, go to Network Center > Local Network > Static Route.

For more information about configuring static routes, please refer to this article.

Notes:

• Static routes do not automatically change their routing settings to fit any network
configuration changes.
• It is recommended not to use static routes when the network is large and complex
because maintaining static routes in this environment can be time-consuming.
• You can set up IPv6 static routes after enabling the IPv6 function on your Synology
Router.

10.5 Set up IPTV & VoIP

The IPTV & VoIP services allow you to connect an STB (set-top box) or VoIP phone to your
Synology Router for your ISP's multimedia services or phone communication services.
Before using these services, you need to have a VLAN ID provided by your ISP.

To set up the IPTV & VoIP services, go to Network Center > Local Network > IPTV & VoIP.

For more information about configuring IPTV & VoIP, please refer to this article.

28
Chapter 11: Manage external device and permissions

Chapter 11: Manage external device and

permissions
This chapter introduces features to manage external devices that can be plugged into your
Synology Router.

11.1 Manage storage devices

With USB/SD storage, your Synology Router can turn into a storage device for personal data
and multimedia files. Attach the storage to the corresponding slot to install external USB/SD
storage to your Synology Router.

At Control Panel > Storage > Storage, you can view the total available external storage (e.g.,
USB drives & SD cards) on your Synology Router. There you can also format and manage
the storage to suit your needs.

For more information on managing external storage devices, please refer to this article.

Notes:

• Please refer to the compatibility list for approved USB/SD storage.

• Some system services and packages may create temporary files on USB/SD storage
devices. To safely eject a USB/SD storage device for system stability and prevent
accidental data loss, press the EJECT button on your Synology Router or eject the
storage at Control Panel > Storage > Storage.

11.2 Define folder permissions

After external storage is established on your Synology Router, you can create shared folders
for public use and home folders for individual users.

To create shared folders and assign access privileges to users, go to Control Panel >
Storage > Shared Folder (refer to this article for more information).

To create users and assign them access privileges to shared folders, go to Control Panel >
User > User.

29
 Chapter 11: Manage external device and permissions

11.3 Manage mobile network dongles

With a mobile broadband dongle, your Synology Router will be able to provide Internet
access to client devices via a mobile broadband network. The dongle can transform your
Synology Router into a Wi-Fi hotspot. To install a mobile broadband dongle to your Synology
Router, please plug it into the USB slot. The dongle will be available immediately. If not,
please check your settings.

To manage the dongle settings, go to Network Center > Internet > Mobile Network (refer
to this article for more information).

Notes:

• Please refer to the compatibility list for approved mobile broadband dongles.

30
Chapter 12: Configure system settings

Chapter 12: Configure system settings

This chapter introduces various system settings such as hardware settings, system
databases, regional options, and customizing login styles.

12.1 Manage hardware settings

Go to Control Panel > Device to view the following hardware information and manage
their settings :

• System settings: View basic information regarding your Synology Router.

• LED: Customize the LED behavior of your Synology Router.

• Printer: Configure your Synology Router as a print server.

• Reboot Schedule: Set up a one-time or recurring schedule for your Synology Router to
reboot.

For more information about managing your router's hardware settings, please refer to this
article.

12.2 Check system databases

System database contains information used by various APIs such as DoH server and Threat
Intelligence.

Go to Control Panel > System Database to enable or disable the function of

Automatically check for and install updates for the system databases on your SRM.

12.3 Modify time and regions

Go to Control Panel > System > Regional Options to the below time and region settings:

• Current Time: Configure your SRM system time settings. You can check the current time,
set the date and time of your Synology Router, or synchronize system time automatically
using a network time server.

• Location: Select your current location to ensure the full functionality of your Synology
Router.

31
 Chapter 12: Configure system settings

• Language: Set the language for display, notification, and code pages.

For more information about modifying time and regions, please refer to this article.

12.4 Customize login styles

Go to Control Panel > System > Login Style to customize the appearance of the SRM login
screen by choosing from a variety of templates, changing the background image, or adding
a logo.

For more information about customizing login styles, please refer to this article.

32
Chapter 13: Discover SRM packages

Chapter 13: Discover SRM packages

This chapter introduces various Synology-developed packages to go with your Synology

Router. Featured packages are available via Package Center or Synology's Download
Center.

13.1 Safe Access

Safe Access shields your network and makes it simple to manage devices connected to your
Synology Router. You can create profiles and assign devices to safeguard their Internet
behavior, specify how long and when to block or allow their Internet access, and create web
filters to manage what websites profile owners can visit. Safe Access functions can also be
managed via the DS router mobile app for added convenience.

Safe Access also includes the pause, reward, and access request features to help you
manage your profiles effectively. Furthermore, by blocking dangerous websites, the
Network Protection function of the package also gives comprehensive protection to all the
devices in your local networks.

For more information about configuring Safe Access, please refer to this article.

Further reading:

• Frequently asked questions about Safe Access

13.2 VPN Plus Server

VPN Plus Server turns your Synology Router into a powerful VPN server. This package
provides secure VPN access via a web browser or client. A variety of VPN services such as
WebVPN, SSL VPN, SSTP, OpenVPN, L2TP/IPSec, and PPTP is supported. Its Remote Desktop
also enables employees to easily and securely access remote internal network resources
through a web browser.

With Site-to-Site VPN, VPN Plus Server allows multiple networks in different locations to
establish secure connections between each other over the Internet. Moreover, with built-
in management tools, this package can help network administrators regulate and monitor
VPN traffic at all times.

For more information about configuring VPN Plus Server, please refer to this article.

33
 Chapter 13: Discover SRM packages

Further reading:
• Frequently asked questions regarding VPN Plus Server on Synology Router

• Frequently asked questions about Site-to-Site VPN

13.3 Threat Prevention

Threat Prevention protects the network security of your Synology Router and subordinate
devices by detecting/dropping malicious packets. This package offers various features to
help you keep track of potential malicious threats.

For more information about configuring Threat Prevention, please refer to this article.

Further reading:

• How do I monitor Threat Prevention to avoid attacks?

13.4 DNS Server

The Domain Name System (DNS) is an address book of the Internet. It maps meaningful
names (i.e., domain names such as "www.synology.com") into IP addresses (e.g.,
"210.61.203.220"), allowing users to easily access web pages, computers, or other resources
across networks.

DNS service can be set up via DNS Server in SRM. It has the following features:

• Master and slave zones: The DNS boundaries that allow granular control of DNS
components. You can store DNS information in one master zone (containing a read/write
copy of data) and multiple slave zones (containing read-only copies of data) to ensure
high availability of DNS service.

• DNS forwarding: An alternative method of DNS resolution that will be used when the
DNS Server cannot find matching IP addresses in your zones.

• TSIG keys: Safeguard the synchronization of your DNS files with encryption.

• Split-horizon DNS: A function that provides each client with customized DNS information;
this can help improve the security and privacy management of DNS zone records.

For more information about configuring DNS Server, please refer to this article.

34
Chapter 13: Discover SRM packages

13.5 Media Server

Turn your Synology Router into a multimedia server. With Media Server, you can stream
multimedia content from your Synology Router to DLNA/UPnP-compliant DMAs (e.g., stereo
systems, TV sets, or gaming consoles). By connecting these devices to your home network,
you can view photos, listen to music, and watch videos without installing any applications or
devices on them.

Manage Media Server with the following options for enhanced DMA compatibility and a
smooth streaming experience:

• Custom MIME types that help individual devices identify file formats.

• Device lists to restrict the access of newly detected devices on LAN and to apply the
settings of predefined profiles.

For more information about Media Server, please refer to this article.

13.6 RADIUS Server

RADIUS Server is an add-on package that offers centralized authentication, authorization,

and accounting (AAA) for wired and wireless network connections via the Remote
Authentication Dial-In User Service (RADIUS) protocol. RADIUS Server allows you to:

• Flexibly deploy wireless routers, VPN servers, and network switches with RADIUS support
on your network.

• Unify the security regulation process of different connection types.

• Choose between various authentication methods, e.g., PAP, MS-CHAP, PEAP, EAP-
MSCHAPv2, or EAP-TTLS.

• Import existing local SRM, domain, or LDAP user lists.

• Configure detailed restrictions for users and groups.

• Keep track of the access statuses with detailed reports.

For more information about RADIUS Server, please refer to this article.

Further reading:

• How do I set up a WPA2-Enterprise wireless network with RADIUS Server on

Synology Router?

35
Chapter 14: Discover SRM mobile apps

Chapter 14: Discover SRM mobile apps

This chapter introduces useful Synology mobile applications to go with your Synology
Router.

14.1 DS router

DS router enables you to easily access your Synology Router from a mobile device. From
the initial setup of your Synology Router to managing QoS and adjusting security settings,
DS router makes network management easy, intuitive, and mobile.

The overview page allows you to quickly view relevant information such as the link rate
between your mobile device and the Synology Router, the number of connected clients,
the Internet status, and other relevant activities. In addition, you can quickly monitor and
manage connected clients, monior connection status and resource usage, configure Wi-Fi
settings, and update your Synology Router.

Moreover, integration with Safe Access allows you to create profiles and manage devices,
set time quotas, and apply web filters to protect certain users and supervise Internet access
directly from.

DS router is available for both Android and iOS.

To learn more about DS router, please refer to the articles for Android and iOS.

14.2 VPN Plus

VPN Plus provides convenient access to local network resources via Synology SSL VPN
service powered by the Synology Router. This mobile application provides you with fast
connection speeds, enhanced security, and the capability of passing network traffic through
firewalls.

VPN Plus is available for Android and iOS.

To learn more about VPN Plus, please refer to the articles for Android and iOS.

36
 Chapter 14: Discover SRM mobile apps

Notes:

• If your mobile device requires a VPN connection via another protocol other than SSL
vpn or web vpn, you can use a third-party app (either built-in or downloaded from your
mobile device's app store). For more information, please refer to the user guide of your
mobile device.

14.3 DS file

DS file is ideal for managing files stored on your Synology Router. It can upload or download
files between your Synology Router and your wireless device, as well as perform basic
editing tasks. Besides file management, DS file is also a useful tool for doing things like
browsing pictures, watching videos, and checking work documents while on the go.

DS file is available for Android and iOS.

For more information about using DS file, please refer to this article.

37
Chapter 15: Utilize diagnosis tools

Chapter 15: Utilize diagnosis tools

This chapter introduces features on your Synology Router helpful for diagnosing system
and connection problems.

15.1 Check connection status

To grasp Synology Router's current status and pin down the possible causes of a down
connection, you can get a quick, well-rounded view of all wired and Wi-Fi connections at
Network Center > Status (refer to this article for more information). There you can also
view the router's network, CPU, and memory usage in real-time.

You can also view a detailed traffic log (up to one month long) of devices and applications
by going to Network Center > Traffic Control > Monitor (refer to this article for more
information).

15.2 Set up notifications

Synology Router sends instant notifications to keep you informed of system/connection

errors via various media (e.g., SRM desktop, SMS, and emails). You can immediately identify
and fix issues.

To customize the notification service, go to Control Panel > Notification (refer to this
article for more information).

15.3 Audit logs in Log Center

Router logs tell you a lot about your networks and can be an important source of
information when diagnosing network problems. Synology Router logs can be found in Log
Center, a centralized log management application. It includes comprehensive tools to help
you conveniently and efficiently complete the following tasks:

• Send and receive logs from other network devices via syslog logging standard.

• Monitor log volume according to device and time.

• Specify log archival destination and create rules to automatically trigger log archival.

38
 Chapter 15: Utilize diagnosis tools

• Search for and filter local logs and logs received from other network devices.

• Send notifications to administrators when specified events occur.

Log Center can be found in the Main Menu (refer to this article for more information).

15.4 Ping

Ping is a utility used to test and verify if a particular destination IP address exists and can
accept requests in computer network administration. It can also be used to diagnose if
a connection is being throttled. Ping works by sending out a request packet to a target
website or IP address and calculating the time it takes for the target to respond.

• Normal connection: The response packet comes from the target instantly.

• Slow connection: The response packet comes from the target with significant delay.

Delayed packet transmission may occur in the suggested scenarios below:

• The target is busy dealing with huge traffic to and from other hosts/clients.

• The target website/IP address is down/not working.

• The Internet/local network connection of your Synology Router is not properly configured.

• The ISP service is down.

If the problem is identified as extraneous to your Synology Router, you may consult your
ISP or other relevant service providers for assistance.

To diagnose connection problems with Ping, please go to Network Tools > Ping (refer to
this article for more information).

15.5 Traceroute

Traceroute is a utility used to examine the Internet pathways taken to reach specific
destinations. The physical route will be displayed on Google Maps, along with the time-
lapse spent between two adjacent route points.

With Traceroute, you can better understand how your traffic is routed.

To diagnose connection problems with Traceroute, please go to Network Tools >

Traceroute (refer to this article for more information).

39
Chapter 16: Troubleshooting & FAQ

Chapter 16: Troubleshooting & FAQ

This section contains solutions to common issues that you may encounter. Follow the steps
provided in the link to solve your problem.

Connection issues
• Why can't I find my Synology Router via router.synology.com

• Why can't I access the Internet after setting up my Synology Router?

• I can't connect to the L2TP VPN of VPN Plus Server. What can I do?

• My guest network is not functioning properly when the mesh Wi-Fi system has been
set up. What can I do?

• My Internet is slow. What can I do?

• I can't access my Synology Router. What can I do?

Setup issues
• How do I deploy my Synology Wi-Fi system to achieve the best connection?

• I can't set up a Site-to-Site VPN connection. What can I do?

• My Wi-Fi signal is weak. What can I do to improve it?

• What should I do if my Wi-Fi is unstable, disconnected, or has a low transmission

speed?

Hardware issues
• How do I reset my Synology Router?

• Why can't I block some mobile apps using Safe Access?

• Log Center says my 5 GHz-1 Wi-Fi has "run out of DFS channels." What does that
mean?

40
 Appendix

SYNOLOGY, INC.
END USER LICENSE AGREEMENT

IMPORTANT–READ CAREFULLY: THIS END USER LICENSE AGREEMENT ("EULA") IS A LEGAL AGREEMENT
BETWEEN YOU (EITHER AN INDIVIDUAL OR A LEGAL ENTITY) AND SYNOLOGY, INC. ("SYNOLOGY") FOR THE
SYNOLOGY SOFTWARE INSTALLED ONTO THE SYNOLOGY PRODUCT PURCHASED BY YOU (THE "PRODUCT"),
OR LEGALLY DOWNLOADED FROM WWW.SYNOLOGY.COM, OR ANY OTHER CHANNEL PROVIDED BY
SYNOLOGY ( "SOFTWARE").

YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY USING THE PRODUCTS CONTAINING THE
SOFTWARE, INSTALLING THE SOFTWARE ONTO THE PRODUCTS OR DEVICE CONNECTED TO THE PRODUCTS.
IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, DO NOT USETHE PRODUCTS CONTAINING THE
SOFTWAREOR DOWNLOAD THE SOFTWARE FROM WWW.SYNOLOGY.COM, OR ANY OTHER CHANNEL
PROVIDED BY SYNOLOGY.INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU
PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.

Section 1. Limited Software License. Subject to the terms and conditions of this EULA, Synology grants you a limited, non-
exclusive, non-transferable, personal license to install, run and use one copy of the Software loaded on the Product or on
your device connected to the Product solely relating to your authorized use of the Product.

Section 2. Documentation. You may make and use a reasonable number of copies of any documentation provided with the
Software; provided that such copies will only be used for internal business purposes and are not to be republished or
redistributed (either in hard copy or electronic form) to any third party.

Section 3. Backup. You may make a reasonable number of copies of the Software for backup and archival purposes only.

Section 4. Updates. Any software provided to you by Synology or made available on the Synology website at
www.synology.com ("Website") or any other channel provided by Synology that updates or supplements the original
Software is governed by this EULA unless separate license terms are provided with such updates or supplements, in which
case, such separate terms will govern.

Section 5. License Limitations. The license set forth in Sections 1, 2 and 3 applies only to the extent that you have ordered
and paid for the Product and states the entirety of your rights with respect to the Software. Synology reserves all rights not
expressly granted to you in this EULA. Without limiting the foregoing, you shall not authorize or permit any third party to: (a)
use the Software for any purpose other than that in connection with the Product; (b) license, distribute, lease, rent, lend,
transfer, assign or otherwise dispose of the Software; (c) reverse engineer, decompile, disassemble or attempt to discover
the source code of or any trade secrets related to the Software, except and only to the extent that such conduct is
expressly permitted by applicable law notwithstanding this limitation; (d) adapt, modify, alter, translate or create any
derivative works of the Software; (e) remove, alter or obscure any copyright notice or other proprietary rights notice on the
Software or Product; or (f) circumvent or attempt to circumvent any methods employed by Synology to control access to the
components, features or functions of the Product or Software. Subject to the limitations specified in this Section 5, you are
not prohibited from providing any services hosted by Synology NAS server to any third party for commercial purpose.

Section 6. Open Source. The Software may contain components licensed to Synology under the GNU General Public
License ("GPL Components"), currently available at http://www.gnu.org/licenses/gpl.html. The terms of the GPL will control
solely with respect to the GPL Components to the extent that this EULA conflicts with the requirements of the GPL with
respect to your use of the GPL Components, and, in such event, you agree to be bound by the GPL with respect to your
use of such components.

Section 7. Audit. Synology will have the right to audit your compliance with the terms of this EULA. You agree to grant
Synology a right to access to your facilities, equipment, books, records and documents and to otherwise reasonably
cooperate with Synology in order to facilitate any such audit by Synology or its agent authorized by Synology.

Section 8. Ownership. The Software is a valuable property of Synology and its licensors, protected by copyright and other
intellectual property laws and treaties. Synology or its licensors own all rights, titles and interests in and to the Software,
including but not limited to copyright and any other intellectual property rights.

Section 9. Limited Warranty. Synology provides a limited warrant that the Software will substantially conform to Synology's
published specifications for the Software, if any, or otherwise set forth on the Website, for a period required by your local
law. Synology will use commercially reasonable efforts to, in Synology's sole discretion, either correct any such
nonconformity in the Software or replace any Software that fails to comply with the foregoing warranty, provided that you
give Synology written notice of such noncompliance within the warranty period. The foregoing warranty does not apply to
any noncompliance resulting from any: (w) use, reproduction, distribution or disclosure not in accordance with this EULA;
(x) any customization, modification or other alteration of the Software by anyone other than Synology; (y) combination of
the Software with any product, services or other items provided by anyone other than Synology; or (z) your failure to
comply with this EULA.

Section 10. Support. During the period specified in the Section 9, Synology will make available to you the support services.
Following the expiration of the applicable period, support for Software may be available from Synology upon written

41
Appendix

request.

Section 11. Disclaimer of Warranties. EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SOFTWARE IS PROVIDED
"AS IS" AND WITH ALL FAULTS. SYNOLOGY AND ITS SUPPLIERS HEREBY DISCLAIM ALL OTHER WARRANTIES,
EXPRESS, IMPLIED OR STATUTORY, ARISING BY LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE AND
NONINFRINGEMENT, WITH REGARD TO THE SOFTWARE. WITHOUT LIMITING THE FOREGOING, SYNOLOGY
DOES NOT WARRANT THAT THE SOFTWARE WILL BE FREE OF BUGS, ERRORS, VIRUSES OR OTHER DEFECTS.

Section 12. Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS LICENSORS BE LIABLE FOR ANY
INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR
BUSINESS) ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SOFTWARE OR
OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE SOFTWARE, WHETHER BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Section 13. Limitation of Liability. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO
THE USE OF OR INABILITY TO USE THE SOFTWARE OR OTHERWISE UNDER OR IN CONNECTION WITH THIS
EULA OR THE SOFTWARE IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT
REGARDLESS OF THE AMOUNT OF DAMAGES YOU MAY INCUR AND WHETHER BASED ON CONTRACT, TORT
(INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The foregoing disclaimer of warranties,
disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The
laws of some states/jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of certain
damages. To the extent that those laws apply to this EULA, the exclusions and limitations set forth above may not apply to
you.

Section 14. Export Restrictions. You acknowledge that the Software is subject to U.S. export restrictions. You agree to
comply with all applicable laws and regulations that apply to the Software, including without limitation the U.S. Export
Administration Regulations.

Section 15. Termination. Without prejudice to any other rights, Synology may terminate this EULA if you do not abide by
the terms and conditions contained herein. In such event, you must cease use of the Software and destroy all copies of the
Software and all of its component parts.

Section 16. Assignment. You may not transfer or assign your rights under this EULA to any third party, except for that pre-
installed in the Products. Any such transfer or assignment in violation of the foregoing restriction will be void.

Section 17. Applicable Law. Unless expressly prohibited by local law, this EULA is governed by and construed in
accordance with the laws of the country, in accordance with which Synology Inc. was organized without regard to any
conflict of law principles to the contrary.

Section 18. Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this EULA will be resolved
exclusively and finally by arbitration conducted by three neutral arbitrators in accordance with the procedures of the
Arbitration Law and related enforcement rules of the country in which Synology Inc. was organized. In such cases, the
arbitration will be limited solely to the dispute between you and Synology. The arbitration, or any portion of it, will not be
consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall
take place in Taipei and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin
Chinese. The arbitration award shall be final and binding on the parties and may be enforced in any court having
jurisdiction. You understand that, in the absence of this provision, you would have had a right to litigate any such dispute,
controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and you expressly
and knowingly waive those rights and agree to resolve any disputes through binding arbitration in accordance with the
provisions of this Section 18. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive
relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any
provision of this EULA relating to Synology's intellectual property rights.

Section 19. Attorneys' Fees. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies
under this EULA, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled,
costs and reasonable attorneys' fees.

Section 20. Severability. If any provision of this EULA is held by a court of competent jurisdiction to be invalid, illegal, or
unenforceable, the remainder of this EULA will remain in full force and effect.

Section 21. Entire Agreement. This EULA sets forth the entire agreement of Synology and you with respect to the Software
and the subject matter hereof and supersedes all prior and contemporaneous understandings and agreements whether
written or oral. No amendment, modification or waiver of any of the provisions of this EULA will be valid unless set forth in a
written instrument signed by the party to be bound thereby.

42
 Appendix

SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY

THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY,
INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU
ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE
CONTAINING AND/OR USING THE PRODUCT. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT
APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER
LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR
MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO
YOU. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU
MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE
WITH THE RESELLER'S APPLICABLE RETURN POLICY.
PLEASE NOTE THAT SYNOLOGY’S WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT
SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH
SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. THE COUNTRY AT
WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGY’S
INTERNAL RECORDS.

Section 1. Products

(a) "Products" refer to New Products or Refurbished Products.

(b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the
original packaging Customer bought from an authorized Synology distributor or reseller. You may see our “New Product” at
Product Support Status.
(c) "Refurbished Product" means all Synology products which have been refurbished by Synology’s affiliate or an
authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone.
(d) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized
Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synology’s affiliate;
"Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is
downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware,
associated media, images, animations, video, audio, text and applets incorporated into the software or Product and any
updates or upgrades to such software.

Section 2. Warranty Period

(a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice
to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. You may
see the Warranty Period for each New Product at Product Support Status. For the Refurbished Product or repaired parts,
it's the remainder of the warranty period of the product they are replacing, or ninety (90) days from the date the product was
replaced or repaired, whichever is longer; except for those sold as "as is" or with "no warranty" by any stores. Without
presenting such purchase receipt or invoice, the warranty period shall commence on the date of manufacture based on our
internal record.
(b) "Extended Warranty Period": For Customer purchasing EW201/ EW202 optional service for applicable Products
specified in Section 1 (b), the Warranty Period specified in Section 2 (a) of the applicable Product registered with
EW201/EW202 optional service will be extended by two years. You may see the applied model at Extended Warranty.
(c) "Immediate termination of Warranty Period": As to the Synology drive product, its warrant period will terminate
immediately upon either of following situations occurs: (a) for solid-state drive, its lifespan wear-out indicator is equal to or
exceeds the limit specified in the "product specifications" of the drive attached with the purchased product; (b) for all drive
products, its temperature record is equal to or exceeds the operating temperature limit of the drive, which is specified in the
"product specifications" attached with the purchased product.

Section 3. Limited Warranty and Remedies

3.1 Limited Warranty. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of
material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's
published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software
contained in the product or purchased by Customer which shall be subject to the accompanying end user license
agreement provided with the Product. Synology provides no warranty to Refurbished Product sold as "as is" or with "no
warranty". (c) This Limited Warranty is NOT transferable and applies only to the customers who directly purchase products
from Synology’s affiliate, the resellers, and distributor that Synology authorized. The warranty set forth in Section 3 will
terminate upon Customer's sale or transfer of the Product to a third party.

3.2 Exclusions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed
or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way
misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external
factor or product use in improper environment; (c) has been disassembled without authorization from Synology; or (d) with
cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not
limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or

43
Appendix

workmanship; (e) serial number has been removed or defaced from Product, resulting in not able to identify; (f) has been
damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or
other update made available to Customer by Synology, or because Customer implements, installs or uses any correction,
modification, enhancement, improvement or other update made available by any third party; (g) has been damaged, out-of-
order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or
other accessory for which the Product is designed.

Please note that each of the above situations shall be subject to the inspection and verification of the product’s appearance
and functions by Synology.

3.3 Warranty Support and Exclusive Remedy. If Customer gives notice of noncompliance with any of the warranties set
forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the
noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the
Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete
Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and
exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Customer
will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Please note that the warranty
support does not apply to rescue of the data stored in Synology Product or its backup. Customer shall make a backup copy
of the stored data before it returns the Product to Synology, Synology may weed up all information or data in the Product
while it performs the warranty services and shall not be responsible or liable for any data loss therein.

3.4 Return. Any Product return by Customer under Section 3.3 must be made in accordance with Synology's then-current
return procedures with the purchase receipt or invoice. You may see more information about the return procedure at How
do I make a warranty claim for my Synology product? For warranty claims, the Customer must return the complete Product
to Synology in accordance with this Section 3.4. Any returned Product that (a) has been disassembled (except under the
direction of Synology); or (b) serial number has been removed or defaced from Product, resulting in not able to identify, or
(c) was damaged on the way of return due to improper packaging (including but not limited to scratches and deformation),
will be refused and returned to Customer at Customer's expense. Any Product must be returned in the same condition as it
was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the
contents thereof. Customer is responsible for insurance and risk of loss/damage with respect to returned items until they
are properly received by Synology.

3.5 Replacement of New Product or Refurbished Product by Synology. If Synology elects to replace any Product under this
Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping
method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and
validation by Synology that the Product does not conform to the warranty. Before the shipment of the Refurbished Product
to the Customers, they have been verified to strictly comply with Synology's quality standard. Please note that part of the
Refurbished Products would be with certain stain, scratches, or other minor wear and tear. In some countries, Synology
may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a
replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology
Replacement Service").

3.6 Disclaimer of Warranties. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE
REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND
CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND
LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST
SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT,
ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER
THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF
PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR
MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT
LIABILITY OR OTHER THEORY). SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY
WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND
WITHOUT RISK OF DATA LOSS. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES
TO BACK UP THE DATA STORED ON THE PRODUCT. SOME STATES/JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER.

Section 4. Limitations of Liability

4.1 Force Majeure. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on
account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its
reasonable control (including, without limitation, any act or failure to act by Customer).

4.2 Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST
OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES
OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE,

44
 Appendix

PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY
ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER
THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR
OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4.3 Limitation of Liability. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE
USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY
OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID
BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND
WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The
foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable
law. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. To the extent that those
laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer.

Section 5. Miscellaneous

5.1 Proprietary Rights. The Product and any accompanying Software and documentation provided with the Product include
proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Synology retains and
reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any
intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods
provided under this Warranty is transferred to Customer under this Warranty. Customer will (a) comply with the terms and
conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an
authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or
accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights.

5.2 Assignment. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise,
without the prior written consent of Synology.

5.3 No Additional Terms. Except as expressly permitted by this Warranty, neither party will be bound by, and each party
specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made
by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each
party specifically agrees to such provision in writing. Further, if this Warranty conflicts with any terms or conditions of any
other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other
agreement specifically references the sections of this Warranty that it supersedes.

5.4 Applicable Law. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of
Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan)
for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. The
1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply.

5.5 Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services
provided by Synology with respect to the Product or the relationship between Customers residing within the United States
and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American
Arbitration Association, except as otherwise provided below. The arbitration will be conducted before a single arbitrator,
and will be limited solely to the dispute between Customer and Synology. The arbitration, or any portion of it, will not be
consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall
be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined
by the arbitrator at the request of the parties. The prevailing party in any arbitration or legal action occurring within the
United States or otherwise shall receive all costs and reasonable attorneys’ fees, including any arbitration fee paid by the
prevailing party. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and
judgment may be entered thereon in any court of competent jurisdiction. Customer understands that, in the absence of this
provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right
to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and
agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. For
Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally
resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Arbitration
Law and related enforcement rules. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration
proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The arbitration award shall be
final and binding on the parties and may be enforced in any court having jurisdiction. Nothing in this Section shall be
deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may
have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual
property rights.

5.6 Attorneys' Fees. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under

45
Appendix

this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs
and reasonable attorneys' fees.

5.7 Export Restrictions. You acknowledge that the Product may be subject to U.S. export restrictions. You will comply with
all applicable laws and regulations that apply to the Product, including without limitation the U.S. Export Administration
Regulations.

5.8 Severability. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or
unenforceable, the remainder of this Warranty will remain in full force and effect.

5.9 Entire Agreement. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements,
between Synology and Customer related to the subject matter hereof. No amendment, modification or waiver of any of the
provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby.

FCC Declaration of Conformity

This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.

46
 Appendix

Federal Communication Commission Interference Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any

other antenna or transmitter.

Operations in the 5.15-5.25GHz band are restricted to indoor usage only.

This device meets all the other requirements specified in Part 15E, Section 15.407 of
the FCC Rules.

Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 23cm between the radiator & your body.

Note: The country code selection is for non-US model only and is not available to all
US model. Per FCC regulation, all WiFi product marketed in US must fixed to US
operation channels only.

FCC regulations restrict the operation of this device to indoor use only.

47
Appendix

Industry Canada statement:

This device complies with ISED’s licence-exempt RSSs. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.

Le présent appareil est conforme aux CNR d’ ISED applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux conditions suivantes : (1) le dispositif ne doit pas
produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y
compris un brouillage susceptible de provoquer un fonctionnement indésirable.

Caution :

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite systems;

(ii) where applicable, antenna type(s), antenna models(s), and worst-case tilt angle(s)
necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in
section 6.2.2.3 shall be clearly indicated.

Avertissement:

Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des
instructions précises sur les restrictions susmentionnées, notamment :

(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement
pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux;

(ii) lorsqu’il y a lieu, les types d’antennes (s’il y en a plusieurs), les numéros de
modèle de l’antenne et les pires angles d’inclinaison nécessaires pour rester
conforme à l’exigence de la p.i.r.e. applicable au masque d’élévation, énoncée à
la section 6.2.2.3, doivent être clairement indiqués

Radiation Exposure Statement:

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with greater than 20cm
between the radiator & your body.

Déclaration d'exposition aux radiations:

Cet équipement est conforme aux limites d'exposition aux rayonnements ISED établies pour
un environnement non contrôlé. Cet équipement doit être installé et utilisé à plus de 20 cm
entre le radiateur et votre corps.

48
 Appendix

取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變
更原設計之特性及功能。
低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善
至無干擾時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。低功率射頻器材須
忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

應避免影響附近雷達系統之操作。

「本產品電磁波曝露量(MPE)標準值1mW/cm2，送測產品實測值為 0.358 mW/cm2，建議使

用時至少距離人體 21 cm」

49
Appendix

RED Compliance Statement

Compliance with 2014/53/EU Radio Equipment Directive (RED)
In accordance with Article 10.8(a) and 10.8(b) of the RED, the following table provides information
on the frequency bands used and the maximum RF transmit power of the product for sale in the EU:

Frequency Range
Max. Transmit Power (dBm) EIRP
(MHz)
2412 ~ 2472 19.86 dBm
5180 ~ 5240 22.80 dBm
5250 ~ 5320 22.94 dBm
5500 ~ 5700 29.87 dBm

This equipment should be installed and operated with minimum distance 20cm between the
radiator & your body.

AT BE BG HR CY CZ DK
EE FI FR DE EL HU IE
IT LV LT LU MT NL PL
PT RO SK SI ES SE UK UK(NI)
This device is restricted to indoor use

50
Appendix

SYNOLOGY
INC.
9F, No. 1, Yuandong Rd.
Banqiao Dist., New Taipei City 220545
Taiwan
Tel: +886 2 2955 1814

SYNOLOGY
AMERICA CORP.
3535 Factoria Blvd SE, Suite #200,
Bellevue, WA 98006
USA
Tel: +1 425 818 1587

SYNOLOGY
UK LTD.
Unit 5 Danbury Court, Linford Wood,
Milton Keynes, MK14 6PL
United Kingdom
Tel.: +44 (0)1908048029

SYNOLOGY
FRANCE
102 Terrasse Boieldieu (TOUR W)
92800 Puteaux
France
Tel: +33 147 176288

SYNOLOGY
GMBH
Grafenberger Allee 295
40237 Düsseldorf
Deutschland
Tel: +49 211 9666 9666

SYNOLOGY
SHANGHAI
200070, Room 201,
No. 511 Tianmu W. Rd.,

synology.com Jingan Dist., Shanghai,

China

SYNOLOGY
Synology may make changes to specifications and product descriptions at any time, without notice. Copyright
JAPAN CO., LTD.
© 2022 Synology Inc. All rights reserved. ® Synology and other names of Synology Products are proprietary 4F, No. 3-1-2, Higashikanda,
marks or registered trademarks of Synology Inc. Other products and company names mentioned herein are Chiyoda-ku, Tokyo, 101-0031
trademarks of their respective holders. Japan

51