Manual Acer 5745
Manual Acer 5745
Manual Acer 5745
Service Guide
PRINTED IN TAIWAN
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Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
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NOTE: This symbol where placed in the Service Guide designates a component that should
be recycled according to the local regulations.
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System Specifications
Features
Below is a brief summary of the computer’s many features:
Operating System
• Genuine Windows® 7 Home Basic 64-bit
• Genuine Windows® 7 Home Premium 64-bit
Platform
• Intel® Core™ i7-620M processor (4 MB L3 cache, 2.66 GHz with Turbo Boost up to 3.33 GHz,
DDR3 1066 MHz, 35 W), supporting Intel® 64 architecture, Intel® Smart Cache
• Intel® Core i5-430M/i5-520M/i5-540M processor (3 MB L3 cache, 2.26/2.40/2.53 GHz with Turbo
Boost up to 2.53/2.93/3.06 GHz, DDR3 1066 MHz, 35 W), supporting Intel® 64 architecture, Intel®
Smart Cache
• Intel® Core i3-330M/i3-350M processor (3 MB L3 cache, 2.13/2.26 GHz, DDR3 1066 MHz, 35 W),
supporting Intel® 64 architecture, Intel® Smart Cache
System Memory
• Dual-channel DDR3 SDRAM support:
• Up to 16 GB of DDR3 1066 MHz memory, using four soDIMM modules (for 64-bit OS)
Display
• 15" HD 1366 x 768 pixel resolution, high-brightness (200-nit) Acer CineCrystal™ LED-backlit TFT
LCD, supporting simultaneous multi-window viewing via Acer GridVista™
• Mercury free, environment friendly
• 16:9 aspect ratio
• Super-slim design
Graphics
• Intel® HD Graphics with 128 MB of dedicated system memory, supporting Microsoft® DirectX® 10
• Dual independent display support
• 16.7 million colors
• External resolution / refresh rates:
• VGA port up to 2560 x 1600: 60 Hz
• HDMI™ port up to 1920 x 1200: 60 Hz
• MPEG-2/DVD decodingWMV9 VC-1 and H.264 (AVC) decoding
• HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content
Protection) support
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Storage subsystem
• 160/250/320/500/640 GB or larger hard disk drive
• Multi-in-1 card reader, supporting Secure Digital™ (SD), MultiMediaCard (MMC), Memory Stick®
(MS), Memory Stick PRO™ (MS PRO), xD-Picture Card™ (xD)
Audio subsystem
• Optimized 3rd Generation Dolby® Home Theater®6 audio enhancement, featuring Dolby® Digital
Live, Dolby® Pro Logic® IIx, Dolby® Headphone, Dolby® Natural Bass, Dolby® Sound Space
Expander, Dolby® Inverse Filtering, Dolby® High Frequency Enhancer technologies
• High-definition audio support
• S/PDIF (Sony/Philips Digital Interface) support for digital speakers
• MS-Sound compatible
• Built-in microphone
Communication
• Acer Video Conference, featuring:
• Acer Crystal Eye high-def webcam with 1280 x 1024 resolution
• WLAN:
• Acer InviLink™ Nplify™ 802.11 b/g/n Wi-Fi CERTIFIED™
• Acer InviLink™ 802.11b/g Wi-Fi CERTIFIED™
• WPAN:Bluetooth® 2.1+EDR
• WWAN: UMTS/HSPA at 850/900/1900/2100 MHz and quad-band GSM/GPRS/EDGE(850/900/
1800/1900 MHz), upgradeable to 7.2 Mb/s HSDPA and 5.7 Mb/s HSUPA, supporting receiver
diversity and equalizing at 2100 MHz
• LAN: Gigabit Ethernet, Wake-on-LAN ready
Privacy control
• BIOS user, supervisor, HDD passwords,
• Kensington lock slot
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I/O Ports
• Multi-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
• Four USB 2.0 ports
• HDMI™ port with HDCP support
• External display (VGA) port
• Headphone/speaker/line-out jack with S/PDIF support
• Microphone-in jack
• Ethernet (RJ-45) port
• DC-in jack for AC adapter
Software
• Productivity
• Acer Backup Manager
• Acer ePower Management
• Acer eRecovery Management
• Microsoft® Office Trial (Service Pack 2)
• Microsoft® Works SE 9
• Microsoft® Works 9
• Microsoft® Works 8.5
• Adobe® Flash® Player 10
• Adobe® Reader® 9.1
• eSobi™
• Google™ Setup
• Google Toolbar™
• Norton™ Online Backup
• Security
• Acer Arcade™ Deluxe
• Acer InstantOn Arcade
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Optional Items
• 1 GB / 2 GB / 4 GB DDR3 1066 MHz soDIMM module
• 6-cell Li-ion battery pack
• 9-cell Li-ion battery pack
• 3-pin 65W AC adapter
• External USB floppy disk drive
• External USB Lite+LSI modem
Warranty
• One-year International Travelers Warranty (ITW)
Environment
• Temperature:
• Operating: 5°C to 35°C
• Non-operating: -20°C to 65°C
• Humidity (non-condensing):
• Operating: 20% to 80%
• Non-operating: 20% to 80%
NOTE: The specifications listed above are for reference only. The exact configuration of the PC depends on
the model purchased.
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PCIE-6
PCI-E x1
USB Port USB-1 MINI CARD
USB Ibex Peak-M USB-13
WLAN
USB-3/9/11 PCH
USB/B Con. PCIE-2
(USB Port x3) SIM Card FFC
MINI CARD
USB-10 Conn
3G
USB-4
Bluetooth Con. X'TAL
32.768KHz
PCIE-1 AR8151
Cardreader AU6437-GBL USB-12 X'TAL 25MHz RJ45
GIGA LAN
Cardreader control
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Top View
1
2
4 13
5 12
11
6
7 10
8
9
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9 Click buttons The left and right buttons function like the left and right mouse
(left, and right) buttons.
10 Palmrest Comfortable support area for your hand when using the
computer.
11 Speakers Left and right speakers deliver stereo audio output.
12 Optical drive Ejects the optical disk from the drive.
eject button
13 P Programmable User-programmable. (only for certain models)
key
PowerSmart key Puts your computer into power-saving mode. (only for certain
models)
Left View
1 2 3 4 5 6 7
# Icon Item Description
Kensington lock Connects to a Kensington-compatible computer security
1
slot lock.
Ventilation slots Enable the computer to stay cool, even after prolonged
2
use.
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Right View
1 2 3 4 5
# Icon Item Description
1 USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse, USB camera).
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3
4
Hard disk bay Houses the computer’s hard disk (secured with screws)
3
Ventilation slots and Enable the computer to stay cool, even after prolonged use.
5 cooling fan Note: Do not cover or obstruct the opening the fan.
Indicators
The computer has several easy-to-read status indicators. The battery indicator is visible even when the
computer cover is closed.
Icon Function Description
Power Indicates the computer is on or off.
NOTE: 1. Charging: The battery light shows amber when the battery is charging. 2. Fully charged: The light
shows green when in AC mode.
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• Move your finger across the TouchPad (1) to move the cursor.
• Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and
execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
Tapping on the TouchPad is the same as clicking the left button.
Function Left Button (2) Right Button (3) Main TouchPad (1)
Execute Quickly click twice. Tap twice (at the same speed
as double-clicking a mouse
button).
Select Click once. Tap once.
Drag Click and hold, then use Tap twice (at the same speed
finger on the TouchPad to as double-clicking a mouse
drag the cursor. button); rest your finger on
the TouchPad on the second
tap and drag the cursor.
Access Click once.
context menu
NOTE: When using the TouchPad, keep it - and your fingers - dry and clean. The TouchPad is sensitive to
finger movement; hence, the lighter the touch, the better the response. Tapping too hard will not
increase the TouchPad’s responsiveness.
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Key Description
Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button;
it launches the Start menu. It can also be used with other keys to provide a variety of
functions:
< >: Open or close the Start menu
< > + <D>: Display the desktop
< > + <E>: Open Windows Explore
< > + <F>: Search for a file or folder
< > + <L>: Lock your computer (if you are connected to a network domain), or
switch users (if you're not connected to a network domain)
< > + <M>: Minimizes all windows
< > + <R>: Open the Run dialog box
< > + <U>: Open Ease of Access Center
< > + <BREAK>: Display the System Properties dialog box
< > + <TAB>: Cycle through programs on the taskbar
<CTRL> + < > + <F>: Search for computers (if you are on a network)
Note: Depending on your edition of Windows 7, some shortcuts may not function as
described.
Application This key has the same effect as clicking the right mouse button; it opens the
key application's context menu.
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To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination.
<Fn> + <F5> Display toggle Switches display output between the display
screen, external monitor (if connected) and both.
<Fn> + <F6> Screen blank Turns the display screen backlight off to save
power. Press any key to return.
<Fn> + <F7> Touchpad toggle Turns the touchpad on and off.
<Fn> + <Pg Dn> Previous Plays the previous media file in the play sequence
<Fn> + <End> Next Plays the next media file in the play sequence
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Processor Specifications
CPU Core
Item Cores Bus Speed Cache Size Package Acer P/N
Speed Voltage
Ci3330M 2.13 2 330 M 3 MB PGA988 35W KC.33001.DMP
Ci5430M 2.26 2 430 M 3 MB PGA988 35W KC.43001.DMP
Ci5520M 2.24 2 520 M 3 MB PGA988P 35W KC.52001.DMP
Ci7620M 2.66 2 620 M 4 MB PGA988P 35W KC.72001.QMP
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BIOS
Item Specification
BIOS vendor Insyde BIOS
BIOS version 3.5
BIOS ROM type Flash
Features • Flash ROM 4MB
• Support ISIPP
• Support Acer UI
• Support multi-boot
• Suspend to RAM (S3)/Disk (S4)
• Various hot-keys for system control
• Support SMBIOS 2.3, PCI2.2.
• Refer to Acer BIOS specification.
• DMI utility for BIOS serial number configurable/asset tag
• Support PXE
• Support Y2K solution
• Support WinFlash
• Wake on LAN from S3
• Wake on LAN form S4 in AC mode
• System information
LCD 15.6”
Item Specification
Vendor/model name AUO/Samsung/LG
Screen Diagonal (mm) 15.6 inches
Display resolution (pixels) 1366 x 768
Pixel Pitch 0.252x 0.252
Display Mode Normally White
Typical White Luminance (cd/m2) 200
(also called Brightness)
Contrast Ratio 500 typical
Response Time (Optical Rise 8/16
Time/Fall Time) msec
Luminance Uniformity 1.25 max
Electrical Interface LVDS
Support Color 262K
Viewing Angle (up/down/right/ 15/35/45/45
left)
Temperature Range (°C)
Operating 0 to +50
Storage (shipping) -20 to +60
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LAN Interface
Item Specification
LAN Chipset ATHEROS AR8131L
Package 48pin QFN
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Wireless LAN
Specification Specification Specification
Type Atheros HB95 Atheros HB93 Intel MM#903341
Wireless Standards b, g b, g, n b, n
Supported
Battery
Specification
Item
6 Cell
Vendor & model name SAMSUNG AS10B
Battery Type Li-ion
Pack capacity SAMSUNG 6000mAh
Number of battery cell 6
Package configuration 3 cells in series, 2 series in parallel
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System Utilities
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Information
The Information screen displays a summary of your computer hardware information.
Parameter Description
CPU Type This field shows the CPU type and speed of the system.
CPU Speed This field shows the speed of the CPU.
IDE0 Model Name This field shows the model name of HDD installed in the system.
IDE0 Serial Number This field displays the serial number of HDD installed in the system.
ATAPI Model Name This field displays the model name of the installed ODD drive.
System BIOS Version Displays system BIOS version.
VGA BIOS Version This field displays the VGA firmware version of the system.
Serial Number This field displays the serial number of this unit.
Asset Tag Number This field displays the asset tag number of the system.
Product Name This field shows product name of the system.
Manufacturer Name This field displays the manufacturer of this system.
UUID Number Universally Unique Identifier (UUID) is an identifier standard used in software
construction, standardized by the Open Software Foundation (OSF) as part of
the Distributed Computing Environment (DCE).
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NOTE: The screen above is for your reference only. Actual values may differ.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
Parameter Description Format/Option
System Time Sets the system time. The hours are displayed with 24- Format: HH:MM:SS
hour format. (hour:minute:second)
System Date Sets the system date. Format MM/DD/YYYY
(month/day/year)
Total Memory This field reports the memory size of the system. N/A
Memory size is fixed to 4096MB.
Video Memory Shows the video memory size. VGA Memory size=32 MB N/A
Quiet Boot This will hide POST messages while booting. Option: Enabled or Disabled
Network Boot Enables, disables the system boot from LAN (remote Option: Enabled or Disabled
server).
F12 Boot Menu Enables, disables Boot Menu during POST. Option: Disabled or Enabled
D2D Recovery Enables, disables D2D Recovery function. The function Option: Enabled or Disabled
allows the user to create a hidden partition on hard disc
drive to store operation system and restore the system
to factory defaults.
SATA Mode Control the mode in which the SATA controller should Option: AHCI mode or IDE
operate. mode
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget
the password. If you forget the password, you may have to reset the computer.
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2. Type a password in the “Enter New Password” field. The password length can not exceeds 8
alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New
Password” field.
IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen.
3. Press Enter. After setting the password, the computer sets the User Password parameter to “Set”.
4. If desired, you can opt to enable the Password on boot parameter.
5. When you are done, press F10 to save the changes and exit the BIOS Setup Utility.
Removing a Password
Follow these steps:
1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The
Set Password box appears:
2. Type the current password in the Enter Current Password field and press Enter.
3. Press Enter twice without typing anything in the Enter New Password and Confirm New Password fields.
The computer then sets the Supervisor Password parameter to “Clear”.
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2. Type the current password in the Enter Current Password field and press Enter.
3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password
field.
4. Press Enter. After setting the password, the computer sets the User Password parameter to “Set”.
5. If desired, you can enable the Password on boot parameter.
6. When you are done, press F10 to save the changes and exit the BIOS Setup Utility.
If the verification is OK, the screen will display as following.
Setup Notice
[Continue]
Setup Warning
Invalid Password.
[Continue]
If the new password and confirm new password strings do not match, the screen displays the following
message.
Setup Warning
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3. Execute the FLASH.BAT batch file to update BIOS. Or enter C:\ Flash it bios ver.fd/dc
The flash process begins as shown.
4. In flash BIOS, the message Please do not remove AC Power Source displays.
NOTE: If the AC power is not connected, the following message displays.
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3. When the process is complete, close all programs and applications and reboot the system.
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3. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to
change the boot sequence to HDD|CD ROM|LAN|Floppy.
Using DMITools
The DMI (Desktop Management Interface) Tool copies BIOS information to eeprom to be used in the DMI pool
for hardware management.
When the BIOS displays Verifying DMI pool data it is checking the table correlates with the hardware before
sending to the operating system (Windows, etc.).
To update the DMI Pool, perform the following steps:
1. Enter into DOS.
2. Execute dmitools.exe. The following messages show dmitools usage:
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Disassembly Requirements
To disassemble the computer, you need the following tools:
• Wrist grounding strap and conductive mat for preventing electrostatic discharge
• Flat screwdriver
• Philips screwdriver
• Plastic flat screwdriver
• Plastic tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
Related Information
The product previews seen in the disassembly procedures may not represent the final product color or
configuration.
IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and
replacement of components, ensure all available cable channels and clips are used and that the cables are
replaced in the same position.
Replacement Requirements
NOTE: Cabling and components require adhesive to be applied during the replacement and reassembly
process.
NOTE: During manufacture a cyanoacrylate glue is used provided by Holdtite Adhesives LTD. This is not a
specified requirement. The reassembler is free to select an alternative appropriate adhesive.
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Pre-disassembly Instructions
Before proceeding with the disassembly procedure, make sure that you do the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
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Disconnect power
and signal cables
from system
Remove
Battery
Remove
Dummy Card
Remove
Base Door
Screw List
Step Screw Quantity Part No.
Remove Base Cover M2.5*5 8 86.B1907.005
Remove WLAN Module M2.*3Ni 1 86.A08V7.005
Remove HDD M3*3Ni 2 86.N1407.007
Remove ODD Module M2*3 2 86.A08V7.005
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3. Slide and hold the battery release latch to the release position (1), then slide out the battery pack from the
main unit (2).
NOTE: The battery has been highlighted with a yellow oval as shown in the above image. Please detach the
battery and follow local regulations for disposal.
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M2.5*6.5 1
(purple call out)
3. Lift the base door up at the finger indentation location provided in the bottom cover.
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4. Pull the tab horizontally to slide the HDD out of the connector dock.
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4. Remove the one (1) screw. Ensure the cables are well clear of the module.
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NOTE: The RTC battery has been highlighted with the yellow circle as shown in the previous image. Please
follow local regulations for disposal. of used RTC batteries.
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Remove External
Modules before
proceeding
Remove
Keyboard
Remove
LCD Module
Remove Remove
I/O Board Bluetooth Module
Remove
Remove
Power Jack
Mainboard
Assembly
Remove
Remove SB Thermal
Thermal Module Module
Remove
CPU
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7. Lift up the top right edge of the keyboard and then lift the keyboard up.
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8. Turn the computer ninety degrees. Push the upper cover apart from the lower cover in the location shown.
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11. Lay the computer flat then pull the upper cover away from the lower cover.
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3. Lift the switch board away from the upper cover and turn it over.
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7. Turn the computer over and pull the left antenna cable out of the assembly.
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3. Remove the one (1) screw securing the I/O Board to the Lower Cover.
Screw List
Step Screw Quantity Screw Type
I/O Board Disassembly M2.5*5 1
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5. Unlock and remove the I/O board FFC from the mainboard.
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6. Turn the computer over and remove the two (2) screws of the main board.
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2
4
3 1
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NOTE: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in the
previous image. Please detach the circuit board and follow local regulations for disposal.
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3. Remove the one (1) screw from the power assembly bracket.
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Remove LCD
Panel from Main
Unit before
proceeding
Remove
LCD Bezel
Remove
Camera Module
Remove Remove
LCD FPC Cable LCD Panel
Remove
Microphone
Remove
Antennas
Screw List
Step Screw Quantity Part No.
Remove LCD M2.5*4 2 86.PTN07.004
Bezel
Remove LCD M2*3 4 86.A08V7.005
Panel
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3. Pry the bezel away from the top and then work around the corners.
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Screw List
Step Screw Quantity Screw Type
Remove Left Hinge M2.5x3 2
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6. Lift the LCD panel out, turn over and remove the protective tape over the FPC cable connector.
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3. Lay the cables around the module edge for the right antenna.
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5. Replace the two (2) screws. Ensure that the cable is coming out of the hinge correctly.
6. Adhere the left antenna to the casing, pressing firmly down on the foil and antenna.
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2. Place the protective clear adhesive mylar tape down firmly over the connector.
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2. Apply adhesive and lay the Camera Board board down pressing firmly.
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2. Press down on the top middle edge of the bezel to engage the locking clips.
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1. Place the CPU into the CPU socket as shown, taking note of the Pin1 locator.
Socket
Pin1 Locator
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2
4
3 1
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2. Replace the two (2) screws to secure the mainboard to the lower cover.
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Screw List
Step Screw Quantity Screw Type
I/O Card Assembly M2.5x5 1
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2. Place the Bluetooth module onto the mainboard pressing down firmly.
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3. Insert the right antenna cables through the lower cover and pull through from the other side.
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2. Turn the switch board over and place into the upper cover.
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3. Turn the computer over and replace the bottom cover twenty (20) screws.
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2. Turn the keyboard over and insert the bottom edge in first, then push to down ensure the five latches
across the top are fully secured.
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2. Lay the white and black wireless LAN antenna cables into the retention guides.
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5. Replace the connectors. The white (Aux) cable attaches to the connector marked 2 on the board. The
black (Main) cable attaches to the connector marked 1 on the board.
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3. Insert the HDD into the bay inserting the bracket flanges into the lower cover slots first.
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Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified) Go To
Power On Issue Page 136
No Display Issue Page 137
LCD Failure Page 139
Internal Keyboard Failure Page 140
TouchPad Failure Page 141
Internal Speaker Failure Page 142
Internal Microphone Failure Page 143
USB Failure Page 145
Other Function Failure Page 145
4. If the Issue is still not resolved, see “Online Support Information” on page 219.
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Power On Issue
If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not
replace non-defective FRUs:
Start
Check NG
Swap AC/Battery
AC/Battery try
OK
Swap M/B
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START
Replace LCD
Panel and No LCD Module OK?
Go to No Power
Cable
Power On ? No troubleshooting
step
No POST or Video
If the POST or video doesn’t display, perform the following actions one at a time to correct the problem.
1. Make sure that the internal display is selected. On this notebook model, switching between the internal
display and the external display is done by pressing Fn+F5. Reference Product pages for specific model
procedures.
2. Make sure the computer has power by checking at least one of the following occurs:
• Fans start up
• Status LEDs light up
If there is no power, see “Power On Issue” on page 136.
3. Drain any stored power by removing the power cable and battery and holding down the power button for
10 seconds. Reconnect the power and reboot the computer.
4. Connect an external monitor to the computer and switch between the internal display and the external
display is by pressing Fn+F5 (on this model).
If the POST or video appears on the external display, see “LCD Failure” on page 139.
5. Disconnect power and all external devices including port replicators or docking stations. Remove any
memory cards and CD/DVD discs. Restart the computer.
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LCD Failure
If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace non-
defective FRUs:
Start
OK
OK
Swap M/B
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Start
Replace
mainboard
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Start
OK
OK OK
Check Swap/Reassemble
TouchPad NG the T/P board or
T/P FFC
Swap M/B
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Start
Re-assemble the
Check M/B SPK NG SPK cable to M/B
cable
OK
Swap M/B
Sound Problems
If sound problems are experienced, perform the following actions one at a time to correct the problem.
1. Reboot the computer.
2. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check
the Device Manager to determine that:
• The device is properly installed.
• There are no red Xs or yellow exclamation marks.
• There are no device conflicts.
• No hardware is listed under Other Devices.
3. Roll back the audio driver to the previous version, if updated recently.
4. Remove and reinstall the audio driver.
5. Ensure that all volume controls are set mid range:
a. Click the volume icon on the taskbar and drag the slider to 50. Ensure that the volume is not muted.
b. Click Mixer to verify that other audio applications are set to 50 and not muted.
6. Navigate to Start´ Control Panel´ Hardware and Sound´ Sound. Ensure that Speakers are selected
as the default audio device (green check mark).
NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices
(clear by default).
7. Select Speakers and click Configure to start Speaker Setup. Follow the onscreen prompts to configure
the speakers.
8. Remove and recently installed hardware or software.
142 Chapter 4
Start
OK
Swap M/B
Microphone Problems
If internal or external Microphones do no operate correctly, perform the following actions one at a time to
correct the problem.
1. Check that the microphone is enabled. Navigate to Start´ Control Panel´ Hardware and Sound´
Sound and select the Recording tab.
2. Right-click on the Recording tab and select Show Disabled Devices (clear by default).
3. The microphone appears on the Recording tab.
4. Right-click on the microphone and select Enable.
5. Select the microphone then click Properties. Select the Levels tab.
6. Increase the volume to the maximum setting and click OK.
7. Test the microphone hardware:
a. Select the microphone and click Configure.
b. Select Set up microphone.
c. Select the microphone type from the list and click Next.
d. Follow the onscreen prompts to complete the test.
Chapter 4 143
144 Chapter 4
Start
OK
OK OK
Swap M/B
Other Failures
If the VGA board, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume
Wheel fail, perform the following general steps to correct the problem. Do not replace non-defective FRUs:
1. Check whether the drive is OK.
2. Verify that the Test Fixture is ok.
3. Swap the mainboard and retest.
Chapter 4 145
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect,
whether a short circuit is suspected, or whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power On
Issue” on page 136.):
1. Power-off the computer.
2. Visually check them for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
• Non-Acer devices
• Printer, mouse, and other external devices
• Battery pack
• Hard disk drive
• DIMM
• CD-ROM/Diskette drive Module
• PC Cards
4. Power-on the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
• System board
• LCD assembly
146 Chapter 4
NOTE: The color bar items indicate 3rd party related functions that are platorm dependent.
PEI Phase POST Code Table:
Chapter 4 147
148 Chapter 4
Chapter 4 149
Post
Functionality Name (Include\ PostCode.h) Phase Description
Code
POST_BDS_NO_BOOT_DEVICE POST_BDS F9 No Boot Device
POST_BDS_START_IMAGE POST_BDS FB UEFI Boot Start Image
POST_BDS_ENTER_INT19 POST_BDS FD Legacy 16 boot entry
POST_BDS_JUMP_BOOT_SECTOR POST_BDS FE Try to Boot with INT 19
150 Chapter 4
Post
Functionality Name (Include\ PostCode.h) Phase Description
Code
ASL_ENTER_S1 ASL 51 Prepare to enter S1
ASL_ENTER_S3 ASL 53 Prepare to enter S3
ASL_ENTER_S4 ASL 54 Prepare to enter S4
ASL_ENTER_S5 ASL 55 Prepare to enter S5
ASL_WAKEUP_S1 ASL E1 System wakeup from S1
ASL_WAKEUP_S3 ASL E3 System wakeup from S3
ASL_WAKEUP_S4 ASL E4 System wakeup from S4
Functionality Name
PostCode Description
(Include\ PostCode.h)
Used by Insyde debugger 0x0D Waiting for device connect
Used by Insyde debugger 0xD0 Waiting for device connect
Used by Insyde debugger 0xD1 InsydeH2ODDT Ready
Used by Insyde debugger 0xD2 EHCI not found
Used by Insyde debugger 0xD3 Debug port connect low speed device
Used by Insyde debugger 0xD4 DDT Cable become low speed device
Used by Insyde debugger 0xD5 DDT Cable Transmission Error (Get descriptor fail)
Used by Insyde debugger 0xD6 DDT Cable Transmission Error (Set Debug mode fail)
Used by Insyde debugger 0xD7 DDT Cable Transmission Error (Set address fail)
Chapter 4 151
U29,U30,U32,U34
VRAM
U33GPU
(11P,11M,11E)
(11P,11M,11E)
JDIM2DDR3(CFD)
( )
CN15HDMI
JDIM4DDR3(AFD,CFD)
U37CPU(ARD,CFD)
( )
CN18HDDCONN JDIM2DDR3(CFD) CN16RJ45
CN17USB
CN19MICJACK
U43CODEC
U40PCH
CN20SPIDF
CN21MINIPCIECONN U44CARDREADERController
Chapter 5 153
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Mainboard Bottom View
CN12TOUCHPANEL
/3DSCREENCONN
CN1PWR/BCONN
CN3CCD&MICCONN
CN2 LVDS CONN
CN2LVDSCONN
CN4SW/BCONN
CN5LVDSCONN
CN6TPCONN
CN7SPEAKERCONN
U19EC
CN8BTCONN
CN9CARDREADER
CN10USB/BCONN
154 Chapter 5
Chapter 5 155
IMPORTANT:The Crisis Disk program will overwrite all data on any drive that you use as a crisis disk.
Follow the steps below:
1. Modify the archive name from "zh7 bios" to "ZH7X64.fd"
2. Save ROM file (file name: ZH7X64.fd ) to the root directory of the USB storage.
3. Plug the USB storage into a USB port.
4. Press Fn + ESC button then plug in AC.
The Power button flashes once.
5. Press Power button to initiate system CRISIS mode.
When CRISIS is complete, the system auto restarts with a workable BIOS.
6. Update the latest version BIOS for this machine by the regular BIOS flashing process.
156 Chapter 5
Chapter 6 157
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Exploded Diagrams
Main Assembly
158 Chapter 6
NOTE: Part numbers may be different depending on your model. Please refer to the FRU List for a full listing
of part numbers.
Chapter 6 159
NOTE: Part numbers may be different depending on your model. Please refer to the FRU List for a full listing
of part numbers.
160 Chapter 6
BOARD
USB MODEM 54.PTN07.001
Foxconn Wireless LAN Atheros HB95 BGN (HM) NI.23600.047
KI.CPH01.001
Foxconn Wireless LAN Atheros HB93 2x2 BGN (HM) NI.23600.062
Huawei EM770W LC.21300.008
CABLE
Chapter 6 161
CASE/COVER/BRACKET ASSEMBLY
LOWER CASE ASSY W/USB FFC, DC IN FOR UMA 60.PTW07.001
65W
LOWER CASE ASSY W/USB FFC, DC IN FOR DIS 60.PU407.001
90\W
162 Chapter 6
Chapter 6 163
KEYBOARD
164 Chapter 6
Chapter 6 165
Camera
Suyin 1.3M SY9665SN AM.21400.068
Chicony 1.3M CH9665SN (CNF9157) AM.21400.067
Liteon 1.3M LT9665AL (09P2SF119) AM.21400.069
Liteon 1.3M LT6AASP( 09P2BF127) AM.21400.070
166 Chapter 6
SPEAKER
SPEAKER MODULE (WITH L/R) 23.PTN07.001
SPEAKER MODULE (WITH L/R)QMI 23.PTN07.002
MISCELLANEOUS
Chapter 6 167
Screw List
Category PART NAME ACER PART NO.
SCREW SCREW M2.5*4.0-I(BUWZN)(NYLON PATCH)IRON 86.EDM07.003
SCREW SCREW M2.5*2-I (NI,NYLOK)IRON 86.EDM07.002
SCREW SCREW M2.5*5.0-I(BZN) 86.ARE07.003
SCREW SCREW M3*0.5+3.5I 86.N1407.007
SCREW SCREW M2.0*3.0-I-NI-NYLOK 86.A08V7.005
SCREW 86.PTN07.001
SCREW 86.PTN07.002
SCREW SCREW M2.0*3.0-I(BKAG)(NYLOK) IRON 86.ARE07.002
SCREW 86.PTN07.003
SCREW 86.PTN07.004
SCREW SCREW M2.0*2.5-I (BNI,NYLOK) 86.B1907.005
168 Chapter 6
Appendix A 169
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Model RO Country Acer Part No Description
AS5745G- AAP Singapore LX.PTX02.008 AS5745G-544G64Mn W7HP64ATSG1 MC
544G64Mn N11MGE1512Cks_3V3 2*2G/640/BT/6L2.2/
5R/CB_bgn_1.3C_GEk_ZH31
AS5745G- AAP Singapore LX.PTX02.007 AS5745G-524G64Mn W7HP64ATSG1 MC
524G64Mn N11MGE1512Cks_3V3 2*2G/640/BT/6L2.2/
5R/CB_bgn_1.3C_GEk_ZH31
AS5745G- AAP Singapore LX.PTX02.006 AS5745G-524G50Mn W7HP64ATSG1 MC
524G50Mn N11MGE1512Cks_3V3 2*2G/500_L/BT/6L2.2/
5R/CB_bgn_1.3C_GEk_ZH31
AS5745G- AAP Singapore LX.PTX02.005 AS5745G-434G50Mn W7HP64ATSG1 MC
434G50Mn N11MGE1512Cks_3V3 2*2G/500_L/BT/6L2.2/
5R/CB_bgn_1.3C_GEk_ZH31
AS5745G- AAP Singapore LX.PTX02.004 AS5745G-434G32Mn W7HP64ATSG1 MC
434G32Mn N11MGE1512Cks_3V3 2*2G/320/BT/6L2.2/
5R/CB_bgn_1.3C_GEk_ZH31
AS5745G- AAP Singapore LX.PTX02.003 AS5745G-354G32Mn W7HP64ATSG1 MC
354G32Mn N11MGE1512Cks_3V3 2*2G/320/BT/6L2.2/
5R/CB_bgn_1.3C_GEk_ZH31
AS5745G- AAP Singapore LX.PTX02.002 AS5745G-334G32Mn W7HP64ATSG1 MC
334G32Mn N11MGE1512Cks_3V3 2*2G/320/BT/6L2.2/
5R/CB_bgn_1.3C_GEk_ZH31
AS5745G- EME UK LX.PTX02.001 AS5745G-434G50Mn W7HP64ATGB1 MC
434G50Mn A N11MGE1512Cks_3V3 2*2G/500_L/6L2.2/5R/
CB_bgn_1.3C_GEk_EN11
AS5745G- WW WW S2.PTX02.001 AS5745G-524G50Mn W7HP64AWW1 MC
524G50Mn N11MGE1512Cks_3V3 2*2G/500_L/BT/6L2.2/
5R/CB_bgn_1.3C_GEk_ES62
AS5745G- EME Germany LX.PU302.117 AS5745G-728G64Bn W7HP64ATDE1 MC
728G64Bn A N11PGE11GBCksQ_3V3 2G+2G+2G+2G/640/
BT/6L2.2/5R/CB_bgn_1.3C_GEk_DE11
AS5745G- AAP Malaysia LX.PU302.104 AS5745G-724G50Mn EM W7HP64EMATMY1
724G50Mn MC N11PGE11GBCksQ_3D4V3 2*2G/500_L/
BT/6L2.2/5R/CB_bgn_1.3C_GEk_ES61
AS5745G- WW GCTWN S2.PU302.003 AS5745G-721664Bn W7HP64AWW1 MC
721664Bn N11PGE11GBCksQ_3D4V3 4G+4G+4G+4G/
640/BT/6L2.2/5R/CB_bgn_1.3C_GEk_ES61
AS5745G- EME Eastern LX.PU302.116 AS5745G-728G64Mn W7HP64ATEU5 MC
728G64Mn A Europe N11PGE11GBCksQ_3D4V3 2G+2G+2G+2G/
640/BT/6L2.2/5R/CB_bgn_1.3C_GEk_RO11
AS5745G- AAP Indonesia LX.PU302.115 AS5745G-724G64Mn EM W7HP64EMATID1
724G64Mn MC N11PGE11GBCksQ_3D4V3 2*2G/640/BT/
6L2.2/5R/CB_bgn_1.3C_GEk_ID21
AS5745G- AAP Australia/ LX.PU302.114 AS5745G-726G64Mn W7HP64ATAU1 MC
726G64Mn New N11PGE11GBCksQ_3D4V3 2G+2G+2G/640/
Zealand BT/6L2.2/5R/CB_bgn_1.3C_GEk_ES61
AS5745G- AAP Australia/ LX.PU302.113 AS5745G-724G50Wn W7HP64ATAU1 MC
724G50Wn New N11PGE11GBCksQ_3D4V3 2*2G/500_L/BT/
Zealand 6L2.2/5R/CB_bgn_1.3C_GEk_ES61
AS5745G- AAP Australia/ LX.PU302.112 AS5745G-724G64Wn W7HP64ATAU1 MC
724G64Wn New N11PGE11GBCksQ_3D4V3 2*2G/640/BT/
Zealand 6L2.2/5R/CB_bgn_1.3C_GEk_ES61
170 Appendix A
Appendix A 171
172 Appendix A
Appendix A 173
174 Appendix A
Appendix A 175
176 Appendix A
Appendix A 177
178 Appendix A
Appendix A 179
180 Appendix A
Appendix A 181
182 Appendix A
Appendix A 183
184 Appendix A
Appendix A 185
186 Appendix A
Appendix A 187
188 Appendix A
Appendix A 189
190 Appendix A
Appendix A 191
192 Appendix A
Appendix A 193
194 Appendix A
Appendix A 195
196 Appendix A
Appendix A 197
198 Appendix A
Appendix A 199
200 Appendix A
Appendix A 201
202 Appendix A
Appendix A 203
204 Appendix A
Appendix A 205
206 Appendix A
Appendix A 207
208 Appendix A
Appendix A 209
210 Appendix A
Appendix A 211
212 Appendix A
Appendix A 213
214 Appendix A
Appendix B 215
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BRAND Type Description
Chicony 1.3M Chicony 1.3M CH9665SN (CNF9157)
Liteon 1.3M Liteon 1.3M LT6AASP( 09P2BF127)
Liteon 1.3M Liteon 1.3M LT9665AL (09P2SF119)
Suyin 1.3M Suyin 1.3M SY9665SN
Card Reader
5 in 1-Build in 5 in 1-Build in MS, MS Pro, SD, SC, XD
CPU
INTEL Ci3330M CPU Intel Core i3 330M PGA 2.13G 35W Arrandale,
TJ90, VT, 3M L3
INTEL Ci3350M CPU Intel Core i3 350M PGA 2.26G 35W Arrandale,
TJ90, VT, 3M L3
INTEL Ci5430M CPU Intel Core i5 430M PGA 2.26G ARD, up to SC
2.53G, 3M L3
INTEL Ci5520M CPU Intel Core i5 520M 2.4G
INTEL Ci5540M CPU Intel Core i5 540M 2.53G 3M
INTEL Ci7620M CPU Intel Core i7 620M PGA 2.66G
INTEL Ci7720QM CPU Intel Core i7 720QM 1.6G 6M 1333 45W
INTEL Ci7820QM CPU Intel Core i7 820QM 1.73G 8M 1333 45W
HDD
HGST N160GB5.4KS HDD HGST 2.5" 5400rpm 160GB HTS545016B9A300
Panther B SATA LF F/W:C60F Disk imbalance criteria =
0.014g-cm
HGST N250GB5.4KS HDD HGST 2.5" 5400rpm 250GB HTS545025B9A300
Panther B SATA LF F/W:C60F Disk imbalance criteria =
0.014g-cm
HGST N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300
Panther B SATA LF F/W:C60F Disk imbalance criteria =
0.014g-cm
HGST N500GB5.4KS HDD HGST 2.5" 5400rpm 500GB HTS545050B9A300
Panther B SATA LF F/W:C60F Disk imbalance criteria =
0.014g-cm
SEAGATE N160GB5.4KS HDD SEAGATE 2.5" 5400rpm 160GB ST9160314AS
Wyatt SATA LF F/W:0001SDM1
SEAGATE N250GB5.4KS HDD SEAGATE 2.5" 5400rpm 250GB ST9250315AS
Wyatt SATA LF F/W:0001SDM1
SEAGATE N320GB5.4KS HDD SEAGATE 2.5" 5400rpm 320GB ST9320325AS
Wyatt SATA LF F/W:0001SDM1
SEAGATE N500GB5.4KS HDD SEAGATE 2.5" 5400rpm 500GB ST9500325AS
Wyatt SATA LF F/W:0001SDM1
TOSHIBA N160GB5.4KS HDD TOSHIBA 2.5" 5400rpm 160GB MK1665GSX,
Capricorn BS, 320G/P SATA 8MB LF F/W:GJ002J
TOSHIBA N250GB5.4KS HDD TOSHIBA 2.5" 5400rpm 250GB MK2565GSX,
Capricorn BS, 320G/P SATA 8MB LF F/W:GJ002J
TOSHIBA N320GB5.4KS HDD TOSHIBA 2.5" 5400rpm 320GB Capricorn BS
,MK3265GSX SATA 8MB LF F/W:GJ002J
TOSHIBA N500GB5.4KS HDD TOSHIBA 2.5" 5400rpm 500GB
MK5065GSX,Capricorn BS, 320G/P SATA 8MB LF F/
W:GJ002J
216 Appendix B
Appendix B 217
218 Appendix B
Appendix C 219
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220
A F
Antennas Features 1
Removing 90, 93 FLASH Utility 31
B Flash Utility 31
Advanced 26 hotkey13
Boot 29 Hot Keys 11
Exit 30
Navigating 23 I
Power 29
Save and Exit 30 Indicators 9
Security 26 Intermittent Problems 146
System Security 30
Internal Microphone Failure143
brightness
Internal Speaker Failure 142
hotkeys 13
C J
Camera Board Jumper and Connector Locations 153
Removing 85, 100 K
caps lock
on indicator 9 Keyboard
Replacing 106 L
CRT Cable
LCD Bezel
Removing 74
Removing 83, 101
D LCD Failure 139
DIMM Module LCD Module
Removing 49 Removing 114
Display 5 LCD Module Disassembly
display Flowchart 81
hotkeys 13 LCD Panel
Removing 86, 98
E
M
Euro Key 14
Main Unit Disassembly
External Module Disassembly
Flowchart 55
Flowchart 42
Index 221
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Mainboard USB 145
Removing 74
media access
U
on indicator 9 Undetermined Problems 146
Memory Check 136 Upper Cover
Microphone Removing 59
Removing 86, 98 USB Failure (Rightside) 145
Model Definition 169 utility
BIOS 23–31
N
V
No Display Issue 137
num lock volume
on indicator 9 hotkeys 13
O W
ODD Failure 145 Windows 2000 Environment Test 215
WLAN Board
Online Support Information 219
Removing 50
P
Panel 6
PC Card 9
Power On Failure 136
S
Speaker Module
Removing 72
speakers
hotkey 13
System
Block Diagram 5
T
Test Compatible Components 215
Thermal Module
Removing 76
Touch Pad Failure 141
Troubleshooting
Built-in KB Failure 140
Internal Microphone 143
Internal Speakers 142
LCD Failure 139
No Display 137
ODD 145
Other Failures 145
Power On 136
Touch Pad 141
222 Index
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223 Index