BSNL FTTH

Problems & Solutions

KOTTAYAM/PATHANAMTHITTA BA
 FTTH Common Issues
In this, We have included the common FTTH issues we had
gone through.

Speed issues, Data usage check, Plan change, PON red

indication, Optical receive power, MTU issues, DNS
issues, Disconnection and Reconnection issues, VPN
issues etc. are included with the best of our knowledge.

Hope this will be helpful for you.

 PON Light Indications:
If PON Light is RED/ NO LIGHT :

Reason: Fiber break or Low /High Power.

If PON Light is blinking :

Reason: OLT/ONT Configuration issue.

*** For the proper working, PON light should be

stable in Green Light.
 SPEED Issues
Speed issues are related with following parameters;

- Fiber power : It should be between -14db and -25db to get optimal speed.
- MTU Size : Mostly MTU size are related with network elements of different
server/nodes. We can check by different MTU sizes between 1400-1500. The
most common MTU value in BSNL is 1460.
- DNS : (if the Ethernet Adaptor symbol shows Yellow Triangle Exclamation
mark on it and Internet not getting, can also be solved by the below DNS setting
on ONT or Ethernet IPv4 setting of system).
- Set DNS as 61.1.1.1 & 61.0.3.3 of BSNL (Primary & Secondary) . or
Set DNS as 8.8.8.8 & 8.8.4.4 of Google (Primary & Secondary).
- 802.1p - Select as “Null” in ONT configuration for better speed.
 MTU Setting

Normally ONT IP will be

192.168.1.1
0r 192.168.0.1

Type it in any browser-

Username: admin
Password: admin / password /
stdONU101 /system (any of
these)

Go to network - WAN - and as

shown in figure
 DNS Setting
Generally DNS is the only system in the
entire world that can help you browse the
internet without its IP address. You can
use Either BSNL Exclusive DNS or Google
DNS .

Proper DNS Setting will:

- Increase the speed of Network.

- Website resolving (In case of any

particular website) capability will be
improved.

- 61.1.1.1 & 61.0.3.3 for BSNL.

- 8.8.8.8 & 8.8.4.4 for Google.

DNS setting at ONT

 DNS Setting
We can set DNS value
individually at PC / Laptop /
Mobile etc. as per requirement.
 SPEED Issues
In case of FTTH plans above 100 Mbps;

- EPON/GEPON OLTs/ONTs have limitation for providing speed above

100mbps. GPON OLTs/ONTs will perform better.
- Customer PC/Laptop Ethernet port should be Gigabit Ethernet.
- Use cat 6 Ethernet cables. (Cat 6 is cable that's more reliable at
higher speeds than Cat 5 or Cat 5e.)
- PCs/Laptops should have enough processing capacity. Processors
should be I3 or above.
- Most of the Mobile devices are limited with around 60mbps or below
speed.
 SPEED Issues
- WIFI need Dual Band Antennas for ONTs/Routers (2.4 GHz
(802.11g/N) and 5.1 GHz (802.11a/N))
Range of Dual Band Antennas in WIFI
If any website/application is not getting ...
1. In Windows, go to Start and select Run.
2. Type in cmd (Windows 2000/XP) or command (Windows 98/ME) into the Open: field. Hit the enter key or click OK.
The DOS prompt should open.
3. At the DOS prompt, type in ping www.yahoo.com -f -l 1492 and hit the Enter key:
The results above indicate that the packet needs to be fragmented. Repeat this test, lowering the size the packet in
increments of +/-10 (e.g. 1472, 1462, 1440, 1400) until you have a packet size that does not fragment:

Begin increasing the packet size from this number in small increments until you find the largest size that does not
fragment. Add 28 to that number (IP/ICMP headers) to get the optimal MTU setting. For example, if the largest packet
size from ping tests is 1462, add 28 to 1462 to get a total of 1490 which is the optimal MTU setting. Change the MTU
on the routers WAN Setup.
 VPN Issues with ONT
If a particular customer complaints about his VPN is not getting via his
ONT….

Please check the MTU Size needed for his VPN and apply it.

For Eg: Global Protect VPN need 1460 in ONT & 1300 in Global
Protect VPN Adapter setting.

Most of the ONTs support VPNs. In case of not supporting, please

ask the ONT Vendor for firmware upgrade.
 Important Security Aspects
1. All are requested to change MODEM/FTTH ONT login 6. Deny location sharing and device access for apps
password with a difficult one. (With Alphabets/ when it is not used(Deny full access, if it not
Numerics/ Special Characters). necessary) .

2. Old ONTs have firmware updates available. Please 7. Use WiFi passwords for Access points.
update soon.
8. Don't share your IP details, Internet usernames to
3. Use carefully and only in urgent situations :Remote anyone.
access like Anydesk, Ultraviewer, Team viewer etc.
After use make sure that it is log off and closed. 9. Don't save your bank/atm/email passwords and
credit card no.s in mobiles or in online platforms and
4. Install a good antivirus in PCs/Laptops/Mobiles. Also also in browsers .
use firewall in OS for Internet access.
10. Stay safe with your Private Data.
5. Shut down systems and Internet access devices
after use.
Data Usage check via selfcare.bsnl.in
Plan change via selfcare.bsnl.in
Call NIB, If the plan change is not done within 48 Hours.
 Disconnection and Reconnection
Normal Disconnection Dates : 6th-10th of next month after last date of payment.

If the Connection gets disconnected, All the light will be same on ONT. But the internet won’t get.
Check the IP in ONT corresponding to FTTH Data/WAN Connection, if the WAN IP starts with
10.x.x.x.x series, we can confirm that it is in disconnection due to non-payment. Pay the bill to
any BSNL customer service centre for the speedy reconnection.

Or go to Windows -> Run > CMD > type command- > ipconfig /all (it will show the WAN IP).

Reconnection
After the bill payment, wait for 2 to12 hours to get it reconnected.

After the reconnection, Reboot the ONT to get the Internet.

 FTTH VOIP - DHCP Configuration for LCOs
VLAN: 1831 OUTBOUND PROXY: ENABLED

IP PROTOCOL MODE: IPV4 OUTBOUND PROXY ADDRESS: 10.187.6.12

SERVICE MODE: VOICE - VOIP SIP DOMAIN: 10.187.6.12

SERVICE TYPE: SOFTSWITCH SIP SESSION TIMER ENABLED

SIP REGISTER ADDR. : 10.187.6.12 LINE 1 ENABLED

PRIMARY SIP PROXY ADDRESS: 10.187.6.12 ACCOUNT NUMBER: 9148********

SUBSCRIBE: ENABLED ACCOUNT NAME: 9148********

PASSWORD: 0000
NETLINK MODEM IP :
192.168.1.1

USERNAME: admin
PASSWORD: stdONU101
SERVICE TYPE: SOFTSWITCH SIP

SIP REGISTER ADDR. : 10.187.6.12

PRIMARY SIP PROXY ADDRESS: 10.187.6.12

SUBSCRIBE: ENABLED

OUTBOUND PROXY: ENABLED

OUTBOUND PROXY ADDRESS: 10.187.6.12

SIP DOMAIN: 10.187.6.12

SESSION TIMER ENABLED

LINE 1 ENABLED

ACCOUNT NUMBER: 9148********

ACCOUNT NAME: 9148********

PASSWORD: 0000
Huawei ONU
IP: 192.168.18.1

USERNAME: Epadmin
PASSWORD: adminEp
 VOIP Configuration by Static IP
VLAN: 1830 PRIMARY SIP PROXY:

IP PROTOCOL MODE: IPV4 ADDRESS: 10.187.6.12

SERVICE MODE: VOICE SUBSCRIBE: DISABLED

IP ADDRESS/SUBNET MASK/GATEWAY : BY NIB OUTBOUND PROXY: ENABLED

PRIMARY DNS: 172.30.249.3 OUTBOUND PROXY ADDRESS: 10.187.6.12

SECONDARY DNS: 172.30.249.19 SIP DOMAIN: 10.187.6.12

SESSION TIMER ENABLED

VOIP : LINE 1 ENABLED

SERVICE TYPE: SOFTSWITCH SIP ACCOUNT NUMBER: 9148********

PRIMARY SIP REGISTER ADDR. : “VOICE IP” ACCOUNT NAME: 9148********

SECONDARY SIP REGISTER ADDR. : 10.187.6.12 PASSWORD: 0000

 BSNL Teevra Application
This Mobile app meant for fetching the Features;
FTTH/ Broadband LIVE details via your
Mobile and make your customer - BROADBAND/FTTH DETAILS.
service more easier ; username, status- active/suspended

Link for downloading - outstanding amount

www.tinyurl.com/teevra-final connected status - connected / not
connected
Who can avail this application;
olt inner & outer vlan and OLT owner.
- BSNL Employees upto TM level - Port verify
- to check whether connected to the
- BBCs/ LCOs
desired port/vlan
 TEEVRA
Application
To get Third Party ONT firmware updates - Visit: http://bharatfibre.bsnl.co.in/
 General OLT Configuration
We can manage Third party OLT via NMS. Different vendors have different NMS and IP for
accessing the NMS via browser. Eg: 192.168.1.251
General configuration in OLTS;
- OLT should be configured with Mgmt VLAN 119 & IP provided by NIB.
- Should Add required VLANS. Normally we need to pass VLAN 128 - 1499 for DATA.
- For VoIP : Static VoIP- 1830, DHCP VoIP- 1831.
- GPON OLTs : DBA / Tcont / Flow / ONT / Line Profile Creation.

EPON/GEPON OLT:
- We need to tag the VLANS in Uplink and Downlink ports.

GPON OLT:
- VLANs should be tagged in Uplink port .
- For VLANs and each ONT, Line profiles should be created.
- Each ONT should link to corresponding VLAN profile.
- Should add Serial number of ONT for each customer.

Switch : Incase the OLTs connected via L2 Switch, both uplink and downlink ports
should be tagged with all VLANs of BSNL for 802.1Q connectivity.
 LCO OLT – Reachability from EMS
To ensure connectivity to EMS software, a default route is to be created in the LCO
OLTs to the BNG TIP Management Gateway Interface.
 FMS - Portal
Website Address - https://fms.bsnl.in
 BSNL E-Pay
E-Pay facilitates hassle free release of commission to LCOs through
FTTH Wallet instantaneously and the release of Amount to their
Bank Account on the next business day of Transaction against each
online payment by customers.

In order to accomplish this, the following activities have to be

completed by the franchisees.
Wallet Creation – Any BSNL Mobile number
Wallet Charge/Recharge - Through Instapay / BSNL CSC
Registration in the BSNL ePAy system
1. Letter to IndiaIdeas.com Limited (‘BillDesk’)
2. Annexure – 1 (Company Information – Details of LCO)
3. Annexure – 2 (Transaction /Payment gateway Charges)
4. Annexure – 3 (Certificate from Bank)
5. Cancelled cheque.
6. GST certificate/No GST Declaration
Thank You…& Stay Safe.
NIB & FTTH – KTM/PTA