Department of Posts

Introduction to IT Modernisation Project

Copyright © 2012 Tata Consultancy Services Limited

 IT Modernisation Project - Vision and Initiatives

Increase Market Share and Revenue

IT Modernisation Project

To Be A Technology Enabled
Self Reliant Market Leader

Offer New Products and Services

Deliver Improved and Consistent Customer Care

Drive High Employee Satisfaction

Empower Rural Post Offices through Technology

 IT Solutions supporting Vision
 Enable anytime anywhere banking, supported by 1000 ATMs, mobile and
web based access for all the users.

 Manage India post

website  Increase visibility into mail
 Customer service call operations (at the article level
center and overall volume)
 E-Commerce solution  Enable mail applications such
for Department of as track & trace and point of
Posts sale

IT Modernisation
Project
 Enable applications for all
accounting modules and  Enable fully integrated
personnel management. life insurance platform
 Improve employee  Enable efficient and cost
productivity through effective service to
better manpower planning existing and new
customers

 Rural ICT Hardware devices and applications for approximately 1.30 lakh GDS Post Offices
 Enabling Branch post offices to perform all transactions electronically
Eight projects supporting the solution

Rural ICT –
Hardware
Rural ICT –
Change
System
Management
Integrator

Network IT Modernisation Data Centre

Integrator Project Facility

Mail
Core System
Operations
Integrator
Hardware Financial
Services
System
Integrator
 Pilot Phase- CBS & PLI

Delhi

IT Modernisation Project
Rajasthan Assam
Uttar Pradesh PLI – 7 Circles,
Two hundred locations
8 HOs, 192 SOs

Pilot
Andhra Pradesh
Maharashtra

CBS – 8 Circles
Karnataka One hundred twenty four locations
112 HOs, 12 SOs
Tamil Nadu
 Summarized Project status- Key Milestones

Contract Vendor Summarized Status

Change M/s TCS I. 1st Cycle Deliverables :
Management a. CM workshops- Completed
(CM) b. Change readiness Survey- Completed.
c. Stake holder Management- Completed.
II. Cycle 2 for Change Management Workshops (CMW) Completed and
Stakeholder Management is in progress
III. Change Network and Communication & Awareness activities in
progress
Data Center M/s I. Primary Data Center has been handed over-with effect from 3rd
Facility (DCF) Reliance April 2013
II. Detailed Engineering Design for DRC accepted by the Department
III. Status of DRC : Site hand over work in progress – M/s Reliance team
in PTC Mysore today for final assessment.
Network M/s Sify I. Installation & commissioning of Primary DC Network, NOC –
Integrator (NI) Integration & Commissioning- Completed
II. WAN migration & Roll out in progress (3800 Locations reported
completed by M/s Sify as on 26th Sept 2013)
Financial System M/s Present Status: Delayed T+3 Deliverables- Completed
Integrator (FSI) Infosys CBS PLI
1. System Testing- UAT Cycle 2 in progress 1. System Testing- UAT not started
2. Training- Delayed 2. Training- Delayed
3. Pilot Implementation- Delayed Pilot Implementation- Delayed
 Summarized Project status- Key Milestones

Contract Vendor Summarized Status

I. Implementation Plan- Submitted by TCS- Accepted by DoP

II. Installation & commissioning of Central Hardware
Core System
M/s TCS a. Wave 1- Completed- Acceptance in progress
Integrator (CSI)
b. Wave 2 & 3- Installation completed.
III. Detail Design Document- Deliverable submitted, review in progress

Rural System M/s Infosys Contract signed with M/s Infosys. Project start date “T” dependent on
Integrator (RSI) the commencement of implementation phase of Rural Hardware
project. Hence, presently on hold.
Rural Hardware I. Fresh RFP published on e-procurement portal on 12th Jul 2013
(RH) - II. Bid opened on 9th Sep 2013.
III. Pre-Qual Evaluation over. Technical Evaluation in progress
Mail Operations - RFP floated on 17th May 2013.
Hardware (MOH) Tech Bid opened on 1st Aug 2013. Pre-Qual Evaluation Completed. Tech
Evaluation in progress.
PMU Tools - M/s Satyam Computer Services Ltd selected as vendor. LoI issued on
13th Sep 2013. Contract to be signed.
Program Status
CBS Pilot training expected to start in December 2013; PLI UAT started in
November 2013
CM – 82 workshops conducted across India

CSI Solution Design completed

CBS Solution accepted, Pre Pilot Training

completed

Network links deployed at 4000+ locations

State of Art DC Commissioned, April 2013

Project Kick Off at Directorate workshop on

September, 2012
Key Solutions

Core Banking

Postal Life Insurance

Mail Operations

Rural ICT

-8-
 Core Banking – Key Features

Ability to capture KYC related data

Automatic transfer/credit/interest/maturity
amount from SB/RD/TD/PPF etc. to any internal
SB account or through ECS Multiple delivery
Multi- language support channels

Core Banking

System generated Anytime- Anywhere

mails/letters/requests/advice in banking
case of maturity etc.
 Core Banking Enablers

Call Centres

Post Office application

Web- portal

ATM Phone Banking

Internet Banking
 Mail Operations – Key Features
Postage based on service selected,
weight, volumetric size and
destination etc

Tracking of Mails Minimized fraud and

through Unique maximized trust
barcode through digitized proof
of delivery

Mail Operations
Payments at the
counter through Online estimation for
additional payment various products/services
modes including credit,
debit card etc

Article weight shall be

automatically captured at the
PoS terminal through
integrated weighing machine Customer shall be able to request for
pick up from premises
 Rural ICT– Key Features

Scanning of documents
and barcodes

Provision of Solar Introduction of Smart Cards

Panels for battery
charging at all Branch
offices

Biometric
Rural ICT
English, Hindi & regional
Authentication language support

Offline operations for systems

 Postal Life Insurance – Key Features

Policy service request Around 809 Central Processing Centers (CPCs):

submission channels Transaction history of a customer: • Automated claims management and
• Online • Premium History renewal notices
• Post Office • Loan History • Better manpower utilization
• CPCs • Claim History
• Customer Call Center • Income-Tax Certificate

• Customer Portal: System to

identify potential customers
• Integrated document management • Agent Portal: System to
• Web portal hosting of all bar-coded documents manage
 Rural ICT– Key Features

Scanning of documents and barcodes

Biometric authentication Introduction of Smart Cards

Rural ICT

Offline operations for systems

English, Hindi & regional language
Provision of Solar Panels for battery support
charging at all Branch offices
- 14 -
 Benefits of the IT Modernisation Project

For the Customer For the Department For the Employee

• Better reach of the government to • Enhancement in revenue & market • Improved quality of service, leading
the rural and semi-urban locations share for the Postal Department to enhanced customer satisfaction
through mobile remittances, mobile
banking, mobile insurance • Better decision making and • Reduction in manual work, leading
operational planning due to to enhanced employee satisfaction
• Improved quality of service, leading availability of management
to enhanced customer satisfaction information in a timely manner • Opportunity for the employees to
learn new skills and develop
• Transparency in social security and • Potential reduction in the expertise
employment guaranty schemes transaction cost through automated
processes • Employees to have the sense of
• Faster and reliable delivery of pride - of working for a growing and
services • Increased productivity and vibrant organisation
accountability
• Multiple touch points like ATMs,
Mobile, Internet, Call Centre

• Faster processing of service related

requests

- 15 -
Thank You
Visit www.indiapost.gov.in/it_modernisation_cm/ for more information

Share feedback via email at [email protected]

Copyright © 2012 Tata Consultancy Services Limited