User Guide for the Cisco Unity Connection Phone Interface (Release

11.x)
First Published: November 01, 2013

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 CONTENTS

CHAPTER 1 Enrolling as a Cisco Unity Connection User 1

About Enrollment 1
Enrolling as a User 2

CHAPTER 2 Working with Cisco Unity Connection by Phone 3

About the Connection Conversation 3
Using the Phone Keypad with the Connection Conversation 3
Using Voice Commands with the Connection Conversation 4

CHAPTER 3 Voicemail Basics 5

Calling Cisco Unity Connection 5
Sending Voice Messages 5
Sending a Voice Message by Using the Phone Keypad 6
Sending a Voice Message by Using Voice Commands 7
Checking Messages 8
Checking Messages by Using the Phone Keypad 8
Checking Messages by Using Voice Commands 9
Replying to Messages 10
Replying to a Voice Message by Using the Phone Keypad 10
Replying to a Voice Message by Using Voice Commands 11
Forwarding Messages 12
Forwarding a Message by Using the Phone Keypad 12
Forwarding a Message by Using Voice Commands 13
Managing Receipts 14
Managing Receipts by Using the Phone Keypad 14
Managing Receipts by Using Voice Commands 15

CHAPTER 4 Finding Messages 17

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About Finding Messages 17

Finding Messages by Using the Message Locator Option 17
Finding Messages with Message Locator by Using the Phone Keypad 18
Finding Messages by Using the Phone View Option 18
Finding Messages with Phone View by Using the Phone Keypad 19
Finding Messages with Phone View by Using Voice Commands 20
Finding Messages by Using the Go to Message Option 21
Finding Messages with Go to Message by Using the Phone Keypad 22

CHAPTER 5 Managing Deleted Messages 23

About Deleted Messages 23
Permanently Deleting Deleted Messages 23
Permanently Deleting Messages by Using the Phone Keypad 23
Permanently Deleting Messages by Using Voice Commands 24
Checking Deleted Messages 24
Checking Deleted Messages by Using the Phone Keypad 24
Checking Deleted Messages by Using Voice Commands 25

CHAPTER 6 Managing Dispatch Messages 27

About Dispatch Messages 27
Responding to Dispatch Messages 27
Responding to a Dispatch Message by Using the Phone Keypad 28
Responding to a Dispatch Message by Using Voice Commands 28

CHAPTER 7 Using Voice Commands to Place Calls 29

About Using Voice Commands to Place Calls 29
Placing Calls by Using Voice Commands 29

CHAPTER 8 Managing Meetings 31

About Managing Meetings 31
Listing Upcoming Meetings 31
Listing Upcoming Meetings by Using the Phone Keypad 32
Listing Upcoming Meetings by Using Voice Commands 32
Starting Immediate Meetings in Cisco Unified MeetingPlace 33
Starting an Immediate Meeting by Using the Phone Keypad 33

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Starting an Immediate Meeting by Using Voice Commands 33

CHAPTER 9 Managing Personal Greetings 35

About Personal Greetings 35
Rerecording Your Current Greeting 36
Rerecording Your Current Greeting by Using the Phone Keypad 37
Rerecording Your Current Greeting by Phone Using Voice Commands 37
Turning Your Alternate Greeting On or Off 37
Turning Your Alternate Greeting On or Off by Using the Phone Keypad 37
Turning Your Alternate Greeting On or Off by Using Voice Commands 38
Changing Greetings 38
Changing a Greeting by Using the Phone Keypad 39
Changing a Greeting by Using Voice Commands 39
Playing All Greetings 40
Playing All Greetings by Using the Phone Keypad 40
Playing All Greetings by Using Voice Commands 41
Recording Greetings in Additional Languages with a Multilingual System 41
Recording a Greeting in an Additional Language by Using the Phone Keypad 41
Recording a Greeting in an Additional Language by Using Voice Commands 42

CHAPTER 10 Managing Message Notification 43

About Message Notification 43
Turning Notification to Devices On or Off 43
Turning Notification to a Device On or Off by Using the Phone Keypad 44
Turning Notification to a Device On or Off by Using Voice Commands 44
Changing Notification Phone Numbers 44
Changing a Notification Phone Number by Using the Phone Keypad 45
Changing a Notification Phone Number by Using Voice Commands 45

CHAPTER 11 Managing Private Lists 47

About Private Lists 47
Creating Private Lists 47
Creating a Private List by Using the Phone Keypad 48
Creating a Private List by Using Voice Commands 48
Changing the Members of Private Lists 49

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Changing the Members of a Private List by Using the Phone Keypad 49

Changing the Members of a Private List by Using Voice Commands 49
Changing the Recorded Names of Private Lists 50
Changing the Recorded Name of a Private List by Using the Phone Keypad 50
Changing the Recorded Name of a Private List by Using Voice Commands 50
Deleting Private Lists 51

CHAPTER 12 Managing Your Addressing Priority List 53

About the Addressing Priority List 53
Changing Your Addressing Priority List 53
Changing Your Addressing Priority List by Using the Phone Keypad 54
Changing Your Addressing Priority List by Using Voice Commands 54

CHAPTER 13 Changing Your User Preferences 55

About User Preferences 55
Changing Your PIN 55
Changing Your PIN by Using the Phone Keypad 56
Changing Your PIN by Using Voice Commands 56
Changing Your Recorded Name 56
Changing Your Recorded Name by Using the Phone Keypad 57
Changing Your Recorded Name by Using Voice Commands 57
Changing Your Directory Listing Status 57
Changing Your Directory Listing Status by Using the Phone Keypad 57
Changing Your Directory Listing Status by Using Voice Commands 58
Changing Your Alternate Devices 58
Changing Your Alternate Devices by Using the Phone Keypad 59
Changing Your Alternate Devices by Using Voice Commands 59

CHAPTER 14 Choosing a Connection Conversation Menu Style 61

About the Connection Conversation Menu Styles 61
Changing Your Connection Conversation Menu Style 61
Changing Your Connection Conversation Menu Style by Using the Phone Keypad 61
Changing Your Connection Conversation Menu Style by Using Voice Commands 62

CHAPTER 15 Managing Call Transfer Rules 63

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About Call Transfer Rules 63

Changing Settings for Call Transfer Rules 64
Changing the Settings for a Call Transfer Rule by Using the Phone Keypad 64
Changing the Settings for a Call Transfer Rule by Using Voice Commands 64

CHAPTER 16 Managing Your Alternate Contact Numbers 67

About Alternate Contact Numbers 67
Changing Your Alternate Contact Numbers 67
Specifying an Alternate Contact Number by Using the Phone Keypad 68
Specifying an Alternate Contact Number by Using Voice Commands 68

CHAPTER 17 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls 69
About Personal Call Transfer Rule Sets 69
Enabling and Disabling the Use of Personal Call Transfer Rule Sets by Basic Transfer Rules 69
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule
by Using the Phone Keypad 70
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule
by Using Voice Commands 70
Enabling and Disabling the Use of Personal Call Transfer Rule Sets 70
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using the Phone
Keypad 71
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using Voice
Commands 71
Enabling and Disabling Individual Rule Sets 71
Enabling a Rule Set by Using the Phone Keypad 72
Enabling a Rule Set by Using Voice Commands 72
Disabling a Rule Set by Using the Phone Keypad 72
Disabling a Rule Set by Using Voice Commands 73
Using the Transfer All Rule Set 73
Enabling the Transfer All Rule Set by Using the Phone Keypad 73
Enabling the Transfer All Rule Set by Using Voice Commands 74
Disabling the Transfer All Rule Set by Using the Phone Keypad 74
Disabling the Transfer All Rule Set by Using Voice Commands 74
Forwarding All Calls to Cisco Unity Connection 75
Forwarding All Calls to Cisco Unity Connection by Using the Phone Keypad 75

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Forwarding All Calls to Cisco Unity Connection by Using Voice Commands 75

Canceling Forwarding of All Calls to Cisco Unity Connection by Using the Phone
Keypad 76
Canceling Forwarding of All Calls to Cisco Unity Connection by Using Voice
Commands 76

CHAPTER 18 Changing Playback Settings 77

About Playback Settings 77
Changing Playback Volume for Individual Messages 77
Changing Playback Volume for an Individual Message by Using the Phone Keypad 78
Changing Playback Volume for an Individual Message by Using Voice Commands 78
Changing Playback Speed for Individual Messages 78
Changing Playback Speed for an Individual Message by Using the Phone Keypad 79
Changing Playback Speed for an Individual Message by Using Voice Commands 79
Changing Playback Volume for the Connection Conversation 79
Changing Conversation Playback Volume by Using Voice Commands 80
Changing Playback Speed for the Connection Conversation 80
Changing Conversation Playback Speed by Using Voice Commands 80

CHAPTER 19 Broadcast Messages 81

About Broadcast Messages 81

CHAPTER 20 Managing the Size of Your Mailbox 83

About Mailbox Size 83
Reasons Your Mailbox May Fill Up Quickly 83

CHAPTER 21 Cisco Unity Connection Phone Menus and Voice Commands 85

About the Phone Menu and Voice Command Tables 85
Phone Menus for the Standard Conversation 85
Phone Menus for the Classic Conversation 90
Phone Menus for Optional Conversation 1 94
Phone Menus for Alternate Keypad Mapping N 98
Phone Menus for Alternate Keypad Mapping X 101
Phone Menus for Alternate Keypad Mapping S 103
Voice Commands 106

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 CHAPTER 1
Enrolling as a Cisco Unity Connection User
• About Enrollment, page 1
• Enrolling as a User, page 2

About Enrollment
Your first step in using Cisco Unity Connection is to enroll as a user, which you do by phone. Typically,
Connection is set up so that you hear the first-time enrollment conversation when you call the system for the
first time.
The first-time enrollment conversation is a set of prerecorded prompts that guide you as you do the following
tasks:
• Record your name.
• Record a greeting that outside callers hear when you do not answer your phone.
• Change your PIN.
• Choose whether to be listed in the directory. (When you are listed in the directory, callers who do not
know your extension can reach you by spelling or saying your name.)

Typically, your Connection administrator gives you an ID (usually your desk phone extension) and a temporary
PIN.
At any time after enrollment, you can rerecord your name and greeting, or change your PIN and directory
listing status.

Related Topics
Enrolling as a User, on page 2

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 Enrolling as a Cisco Unity Connection User
Enrolling as a User

Enrolling as a User
Procedure

Step 1 Dial the applicable number to call Cisco Unity Connection from your desk phone, from another phone within
your organization, or from outside your organization.
Step 2 If you are calling from another phone within your organization or from outside your organization, press *
(star key) when Connection answers.
Step 3 Respond as prompted. You do not need to refer to any Connection documentation during enrollment. The
system will tell you when the enrollment process is complete.
If you hang up before you have enrolled completely, the first-time enrollment conversation plays again the
next time you sign in to Connection.

Related Topics
About Enrollment, on page 1

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 CHAPTER 2
Working with Cisco Unity Connection by Phone
• About the Connection Conversation, page 3
• Using the Phone Keypad with the Connection Conversation, page 3
• Using Voice Commands with the Connection Conversation, page 4

About the Connection Conversation

When you access Cisco Unity Connection by phone, you hear the Connection conversation. Its recorded
instructions and prompts guide you as you send and receive messages, record greetings, and change your
preferences. You can use any phone to access Connection.
There are two ways in which you can use Connection by phone:

Phone keypad Press the keys on the phone keypad.

Use this option when it is not important to have both hands free, when you are in
an environment with significant background noise, or when you want more
Connection feature options.

Voice commands Speak into the phone handset, headset, or speakerphone.

Use this option when you want hands-free access to the Connection system.

Note Some TTY phones (text phones) do not have the capability to send the appropriate tones. In this case,
TTY users may need to use the phone keypad when navigating the Connection conversation.

Using the Phone Keypad with the Connection Conversation

There are several versions of the Connection conversation, each providing different keypad mappings for the
Connection menu options. (For example, you might press 3 to delete a message in one version but press 7 to
delete a message in another version.)

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Using Voice Commands with the Connection Conversation

Your Connection administrator determines the conversation version that you hear. Typically, an administrator
will select a conversation that has a keypad mapping that is familiar to you. Ask your Connection administrator
which conversation you are set up to use.

Related Topics

Using Voice Commands with the Connection Conversation

Cisco Unity Connection provides a voice-recognition option that lets you say what you want to do in the
Connection conversation. Voice commands are intuitive, easy to use, and available for most voice-messaging
tasks.
Procedures in the User Guide for the Cisco Unity Connection Phone Interface describe the voice commands
you can use, or you can say "Help" at any time to get more information on any menu.
At the Main menu, you can access a set of tutorials on working with voice commands by saying "Tutorial."
You can say commands at most points in the conversation—you do not have to wait for the system to finish
a prompt. In addition, if you know exactly what you want to do, you can say more complex commands without
having to navigate through a hierarchy of menus to accomplish a task. For example, you can say, "Send a
private and urgent message to Tina Chen" at the Main menu.
If you are not comfortable saying commands or you are in a situation where your commands are not recognized
by the system (for example, you are on a mobile phone where there is background noise), you can switch to
using only the phone keypad for the remainder of the call. To turn off voice commands, say "Touchtone
conversation" or press the applicable key at the Main menu. Your Connection administrator can tell you the
key, or you can say "Touchtone command Help." To switch back to using voice commands, hang up and sign
in to Connection again.
For select commands, you can press the applicable key without turning off voice commands. Your Connection
administrator can tell you the commands and the corresponding keys, or you can say "Touchtone command
Help."
Your Connection administrator determines whether the voice-recognition option is available to you.

Related Topics
Voice Commands, on page 106

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 CHAPTER 3
Voicemail Basics
• Calling Cisco Unity Connection, page 5
• Sending Voice Messages, page 5
• Checking Messages, page 8
• Replying to Messages, page 10
• Forwarding Messages, page 12
• Managing Receipts, page 14

Calling Cisco Unity Connection

You can call Cisco Unity Connection from your desk phone, from another phone within your organization,
or from outside your organization.

Procedure

Step 1 Dial the applicable number to call Connection.

Step 2 If you are calling from another phone within your organization or from outside your organization, press *
(star key) when Connection answers.
Step 3 If prompted, enter your ID and press # (pound key).
Step 4 Enter your Connection PIN and press #.
Note If you use the voice-recognition option, Connection may prompt you to say your PIN or to enter it
on the phone keypad. To say your PIN, speak each digit individually. If Connection is not able to
recognize your PIN on the first attempt, you must enter it on the keypad. (For security reasons, you
may want to enter your PIN on the keypad rather than say it; this option is always available to you.)

Sending Voice Messages

Revised November 16, 2010

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Sending a Voice Message by Using the Phone Keypad

You can send voice messages to other Cisco Unity Connection users without dialing their extensions. This
can be helpful when you do not want to disturb a user or when you do not have time for a phone conversation.
Sending voice messages may also help to avoid misunderstandings that can be "read" into email messages.
You can address a voice message to one or multiple recipients, and to private and system distribution lists.
Depending on the input style you are using, you address a message either by saying the name of a Connection
user or distribution list, or by using the phone keypad to spell the name of the user or list, or to enter the
extension or list number.
The following special delivery options are available:

Urgent Mark a message urgent so that Connection sends it before regular messages.

Return receipt Request a return receipt so that Connection notifies you when the recipient opens
the message.
Note You may or may not receive receipts in response to your requests,
depending on how your recipient's and your voicemail accounts are set
up. And when you do receive receipts, they can be either read receipts or
delivery receipts, again depending on how the voicemail accounts are set
up.
Private Mark a message private so that the recipient knows to treat it confidentially.
Connection users cannot forward private messages by phone.

Future delivery Deliver the message at the future date or time that you specify.

Sending a Voice Message by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Send a Message.
Step 3 Follow the prompts to record, address, and send the voice message.
To pause or resume recording, press 8. To end recording, press #.
Tip • While addressing the message, press ## to switch between spelling and number entry.
• To address the message to a private list, enter the list number by using number entry, or, if the
list has a display name in the Messaging Assistant web tool, spell the name by using spelling
entry.
• When more than one user matches your addressing entries, Connection plays a list of matches
that you can navigate quickly. Press # to select a recipient from a list; press 7 to skip to the
previous name and 9 to skip to the next name; and press 77 to skip to the beginning of a list and
99 to skip to the end of a list.

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Sending a Voice Message by Using Voice Commands

Sending a Voice Message by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Send a message."
Tip To address the message before recording it or to specify a message property, say it now. For example:
"Send an urgent message to Tim Smith" or "Send a private message."
Step 3 Record the message. When you are finished, press # or stay silent for a few seconds.
To pause or resume recording, press 8.

Step 4 When prompted, say the name of a message recipient.

If Connection adds a recipient that you did not intend, say "Remove" to remove the last recipient added or
"Edit recipients" to remove other recipients.
When you are finished addressing the message, say "Done."
Tip • For faster addressing, say the name of the next recipient before Connection finishes the
confirmation message.
• To temporarily switch to using the phone keypad for adding a recipient, press 9. Connection
returns to voice-recognition mode after you add the recipient.

Step 5 Follow the prompts and use the following voice commands to finish the message:

Action Voice Command

Send the message "Send"

Review or edit list of message recipients "Edit recipients"

Add other recipients "Add names"

Edit recorded message "Change recording"

Review message properties "Review message properties"

Mark message as urgent "Mark urgent"

Mark message as private "Mark private"

Mark message as urgent and private "Mark urgent and private"

Mark message for return receipt "Return receipt"

Deliver the message at a future date or time "Future delivery"

When Connection asks when you want the message delivered, say
"Today," "Tomorrow," a day of the week, or a calendar date, and

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 Voicemail Basics
Checking Messages

Action Voice Command

a time of day. You must say "Send" when you are ready to have
the message queued for future delivery.

Cancel future delivery "Cancel future delivery"

Review recorded message and message properties "Review message"

Checking Messages
Revised November 16, 2010
You can check new and saved messages in your Cisco Unity Connection mailbox by phone, as well as messages
in your email application.
You can save or delete messages during message playback or after you listen to an entire message.
Ask your Connection administrator if the system is set up to enforce a message-retention policy and, if so,
how long it stores your messages before permanently deleting them. (Connection does not indicate when a
message-retention policy is enforced, nor does it warn you before messages are permanently deleted as a result
of such a policy.)

Checking Messages by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the applicable menu option:
Option Description
Play New Messages or Review Old Messages For messages in your Connection mailbox.

Play External Messages For messages in your email application.

Step 3 Follow the prompts to listen to and manage your messages.

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Checking Messages by Using Voice Commands

Checking Messages by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Play Messages." Connection tells you the total number of new and saved messages in your Connection
mailbox, plays all new voice messages, emails, and receipts, then plays saved messages.
Or
Use the following commands to select the type of messages that you want to hear:

Action Voice Command

Hear new and saved voice messages or emails or external "Play <voice messages/emails/external
messages or receipts messages/receipts>"
(Depending on how Connection is set up at your organization,
you may not receive all types of receipts.)

Hear all new messages "Play new messages"

Hear new or saved or deleted voice messages from a Connection "Play <new/saved/deleted> messages from
user <name of user>"

Hear saved voice messages or emails or external messages or "Play saved <voice
receipts messages/emails/external
(Depending on how Connection is set up at your organization, messages/receipts>"
you may not receive all types of receipts.)

Hear all saved messages "Play saved messages"

Hear deleted voice messages or emails or receipts "Play deleted <voice messages / emails /
(Depending on how Connection is set up at your organization, receipts>"
you may not receive all types of receipts.)

Hear all deleted messages "Play deleted messages"

(Not available on some systems.)

Step 3 Follow the prompts and use the following voice commands to manage the message after you have listened to
it:

Action Voice Command

Replay message "Repeat"

Play previous message "Previous"

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Replying to Messages

Action Voice Command

Play next message "Next"

Save or restore as saved "Save"

Delete message "Delete"

Reply to message "Reply"

Reply to all "Reply all"

Resend original message (nondelivery receipts only) "Resend"

Call message sender "Call sender"

(Not available on some systems.)

Forward message "Forward"

Save or restore as new "Mark new"

Rewind message N/A

Send to a fax machine for printing "Fax"

(Not available on some systems.)

Play message properties "Message properties"

Replying to Messages
When you reply to a message, you can reply to only the sender or to the sender and all other recipients, and
you can add recipients. You can also respond to nondelivery receipts (NDRs) by resending the original message.
A message from "Cisco Unity Connection Messaging System" means that the caller was not a Connection
user or was not signed in as a user when the message was left. You cannot reply to messages from such callers.

Replying to a Voice Message by Using the Phone Keypad

Procedure

Step 1 After listening to the message, select the menu option Reply or Reply to All.
Step 2 Follow the prompts to record, add more recipients to, and send the reply.
To pause or resume recording, press 8. To end recording, press #.

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Replying to a Voice Message by Using Voice Commands

Tip • While addressing the message, press ## to switch between spelling and number entry.
• To address the message to a private list, enter the list number by using number entry, or, if the
list has a display name in the Messaging Assistant web tool, spell the name by using spelling
entry.
• When more than one user matches your addressing entries, Connection plays a list of matches
that you can navigate quickly. Press # to select a recipient from a list; press 7 to skip to the
previous name and 9 to skip to the next name; and press 77 to skip to the beginning of a list and
99 to skip to the end of a list.

Step 3 After you send the reply, follow the prompts to handle the original message.

Replying to a Voice Message by Using Voice Commands

Procedure

Step 1 After listening to the message, say:

"Reply" to reply to the sender.
Or
"Reply All" to reply to the sender and to all message recipients.

Step 2 Record your reply. To pause or resume recording, press 8.

When you are finished, press # or stay silent for a few seconds.

Step 3 Follow the prompts and use the following voice commands to finish the reply:

Action Voice Command

Send the message "Send"

Review or edit list of message recipients "Edit recipients"

Add other recipients "Add names"

Edit recorded message "Change recording"

Review message properties "Review message properties"

Mark message as urgent "Mark urgent"

Mark message as private "Mark private"

Mark message as urgent and private "Mark urgent and private"

Mark message for return receipt "Return receipt"

Deliver the message at a future date or time "Future delivery"

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Forwarding Messages

Action Voice Command

When Connection asks when you want the message delivered, say
"Today," "Tomorrow," a day of the week, or a calendar date, and
a time of day. You must say "Send" when you are ready to have
the message queued for future delivery.

Cancel future delivery "Cancel future delivery"

Review recorded message and message properties "Review message"

Step 4 After you send the reply, follow the prompts to handle the original message.

Forwarding Messages
Messages marked private cannot be forwarded by phone. This includes any voice message that you or another
Connection user marked private.

Forwarding a Message by Using the Phone Keypad

Procedure

Step 1 After listening to the message, select the option Forward the Message.
Step 2 Follow the prompts to record an introduction, address, and send the forwarded message.
To pause or resume recording, press 8. To end recording, press #.
Tip • While addressing the message, press ## to switch between spelling and number entry.
• To address the message to a private list, enter the list number by using number entry, or, if the
list has a display name in the Messaging Assistant web tool, spell the name by using spelling
entry.
• When more than one user matches your addressing entries, Connection plays a list of matches
that you can navigate quickly. Press # to select a recipient from a list; press 7 to skip to the
previous name and 9 to skip to the next name; and press 77 to skip to the beginning of a list and
99 to skip to the end of a list.

Step 3 After you send the forwarded message, follow the prompts to handle the original message.

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Forwarding a Message by Using Voice Commands

Forwarding a Message by Using Voice Commands

Procedure

Step 1 After listening to the message, say "Forward."

Step 2 Record an introduction to the forwarded message, if applicable. To pause or resume recording, press 8.
When you are finished, press # or stay silent for a few seconds.

Step 3 When prompted, say the name of a message recipient.

If Connection adds a recipient that you did not intend, say "Remove" to remove the last recipient added or
"Edit recipients to remove other recipients.
When you are finished addressing the message, say "Done."
Tip • For faster addressing, say the name of the next recipient before Connection finishes the
confirmation message.
• To temporarily switch to using the phone keypad for adding a recipient, press 9. Connection
returns to voice-recognition mode after you add the recipient.

Step 4 Follow the prompts and use the following voice commands to finish the forwarded message:

Action Voice Command

Send the message "Send"

Review or edit list of message recipients "Edit recipients"

Add other recipients "Add names"

Edit recorded message "Change recording"

Review message properties "Review message properties"

Mark message as urgent "Mark urgent"

Mark message as private "Mark private"

Mark message as urgent and private "Mark urgent and private"

Mark message for return receipt "Return receipt"

Deliver the message at a future date or time "Future delivery"

When Connection asks when you want the message delivered, say
"Today," "Tomorrow," a day of the week, or a calendar date, and
a time of day. You must say "Send" when you are ready to have
the message queued for future delivery.

Cancel future delivery "Cancel future delivery"

Review recorded message and message properties "Review message"

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 Voicemail Basics
Managing Receipts

Step 5 After you have sent the forwarded message, follow the prompts to handle the original message.

Managing Receipts
Revised November 16, 2010
As you work with Cisco Unity Connection, you may manage the following types of receipts:

Read Receipt message that informs you when the recipient plays your message.

Delivery Receipt message that informs you when your message was delivered to the intended
recipient.

Nondelivery Receipt message that informs you when your message could not be delivered to
the intended recipient.

Although you can request only return receipts in the Connection phone interface, you may be able to specifically
request read or delivery receipts by using an email application. Note that you may or may not receive receipts
in response to your requests, depending on how your recipient's and your voicemail accounts are set up. And
when you do receive receipts in response to your receipt requests, they can be either read receipts or delivery
receipts, again depending on how the voicemail accounts are set up.
When you check messages, Connection plays receipts along with your other messages. You play and delete
receipts in the same way as other messages; you cannot reply to or forward them.
For read receipts, Connection plays a list of the recipients who played the message you sent. For nondelivery
receipts (NDRs), Connection identifies recipients whose mailboxes did not accept the message.
After Connection plays an NDR, you can hear the original message and resend it to the recipient(s) who failed
to receive it. You can record an introduction, modify the recipient list, and change delivery options when
resending a message. Once you resend the message, Connection automatically deletes the NDR.

Managing Receipts by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Play New Messages, then Receipts .
Step 3 Follow the prompts to manage your receipts.

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 Voicemail Basics
Managing Receipts by Using Voice Commands

Managing Receipts by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Play Receipts." Connection tells you the total number of receipts that you have, then plays them.
Or
"Play <new/saved/deleted> receipts." Connection tells you the number of receipts that meet your criteria,
then plays them.

Step 3 Follow the prompts and use the following voice commands to manage the receipt after you have listened to
it:

Action Voice Command

Replay receipt "Repeat"

Save or restore as saved "Save"

Delete receipt "Delete"

Resend original message (NDRs only) "Resend"

Save as new "Mark new"

Rewind receipt (No command available)

Play receipt properties "Message properties"

Play original message (NDRs only) "Play original message"

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 Voicemail Basics
Managing Receipts by Using Voice Commands

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 CHAPTER 4
Finding Messages
• About Finding Messages, page 17
• Finding Messages by Using the Message Locator Option, page 17
• Finding Messages by Using the Phone View Option, page 18
• Finding Messages by Using the Go to Message Option, page 21

About Finding Messages

Cisco Unity Connection offers three options for finding messages by phone:

Message Locator Allows you to find new and saved voice messages based on search criteria.

Phone View Allows you to find new and saved voice messages based on search criteria,
then displays results on your Cisco IP phone screen.

Go to Message Allows you to find a saved message based on the message number.

Not all of these options may be available to you. Check with your Connection administrator.

Finding Messages by Using the Message Locator Option

With Message Locator, you find voice messages from a particular user by entering the name of the user or
the extension. You can also find voice messages from all outside callers or messages left by callers who called
from a specific number.
Based on the criteria that you enter, Cisco Unity Connection begins playing messages as they are found. By
default, messages are presented in order of newest to oldest—regardless of whether the messages are new or
saved—though your Connection administrator may change this playback order.

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 Finding Messages
Finding Messages with Message Locator by Using the Phone Keypad

Finding Messages with Message Locator by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 If you are not using voice commands, skip to Step 3.
If you are using voice commands, say "Touchtone conversation" or press 9 to temporarily change to using
the phone keypad.
Tip To switch back to using voice commands after you have finished using Message Locator, hang up and
sign in to Connection again.
Step 3 At the Main menu, select the option Find Messages.
Step 4 Select the applicable option and follow the prompts to find and manage the voice messages you are looking
for:
Option Description
From Another user When prompted, use the phone keypad to spell the name of the user or to enter
the extension of the user. Press ## to switch between spelling and number entry.

From All Outside Connection searches for any messages left by unidentified callers—including
Callers outside callers and users who did not sign in to Connection before calling from
an external phone or from a phone that is not associated with a user account (such
as a conference room).

From a Specific Outside When prompted, use the phone keypad to enter the phone number—or part of the
Caller number—of the caller, followed by #.
Note Some callers may have additional digits at the beginning of their phone
numbers, such as codes for country, area, or city. Not all callers have
phone numbers stored in the system. If you have trouble finding messages
from a specific caller, contact your Connection administrator.

Finding Messages by Using the Phone View Option

With Phone View, the screen of your Cisco IP phone provides a visual display of the sender, date, and time
of your voice messages. You enter search criteria to view selected voice messages on the phone screen. By
default, messages are listed in order of newest to oldest—regardless of whether the messages are new or
saved—though your Connection administrator may change this playback order.

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 Finding Messages
Finding Messages with Phone View by Using the Phone Keypad

Finding Messages with Phone View by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Find Messages.
Step 3 Select the applicable option and follow the prompts to find the voice messages you are looking for:
Option Description
All New Messages Connection displays voice messages that have not been heard.

All Messages Connection displays all new and saved voice messages.

From Another User When prompted, use the phone keypad to spell the name of the user or to enter
the extension of the user. Press ## to switch between spelling and number entry.

From All Outside Callers Connection searches for any messages left by unidentified callers—including
outside callers and users who did not sign in to Connection before calling from
an external phone or from a phone that is not associated with a user account
(such as a conference room).

From a Specific Outside When prompted, use the phone keypad to enter the phone number—or part of
Caller the number—of the caller, followed by #.
Some callers may have additional digits at the beginning of their phone numbers,
such as codes for country, area, or city. Not all callers have phone numbers
stored in the system. If you have trouble finding messages from a specific caller,
contact your Connection administrator

Step 4 After the message list displays on your phone screen, use the following soft keys to select messages that you
want Connection to play:
Option Description
Select Start message playback for the selected message.

Next Go to the next page of messages, if applicable.

Previous Go to the previous page of messages, if applicable.

More Displays the Go To and Exit soft keys. This key appears only on phones that display
a maximum of four soft keys.

Go To Displays a screen that allows you to enter a message number by using the phone
keypad, then skips to that message by highlighting it.

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 Finding Messages
Finding Messages with Phone View by Using Voice Commands

Option Description
Exit Exit the displayed message list. This returns you to the Connection search-criteria
prompt.

Step 5 Follow the prompts to listen to and manage your messages.

Finding Messages with Phone View by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," use the applicable voice command to select the type of
messages that you want displayed on your phone screen:

Action Voice Command

View new and saved voice messages or receipts "Show <voice messages/receipts>"

View all new voice messages "Show new messages"

View new or saved or deleted voice messages from a "Show <new/saved/deleted> messages from <name
Connection user of user>"

View saved voice messages or receipts "Show saved <voice messages/receipts>"

View all saved voice messages "Show saved messages"

View deleted voice messages or receipts "Show deleted <voice messages /receipts>"

View all deleted voice messages "Show deleted messages"

(Not available on some systems.)

Step 3 After the message list displays on your phone screen, use the following soft keys to select messages that you
want Connection to play:
Option Description
Select Start message playback for the selected message.

Next Go to the next page of messages, if applicable.

Previous Go to the previous page of messages, if applicable.

More Displays the Go To and Exit soft keys. This key appears only on phones that display
a maximum of four soft keys.

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 Finding Messages
Finding Messages by Using the Go to Message Option

Option Description
Go To Displays a screen that allows you to enter a message number by using the phone
keypad, then skips to that message by highlighting it.

Exit Exit the displayed message list. This returns you to the Connection search-criteria
prompt.

Step 4 Use the following voice commands to manage messages after you have listened to them:

Action Voice Command

Replay message "Repeat"

Play previous message "Previous"

Play next message "Next"

Save or restore as saved "Save"

Delete message "Delete"

Reply to message "Reply"

Reply to all "Reply all"

Resend original message (nondelivery receipts only) "Resend"

Call message sender "Call sender"

(Not available on some systems.)

Forward message "Forward"

Save or restore as new "Mark new"

Rewind message N/A

Send to a fax machine for printing "Fax"

(Not available on some systems.)

Play message properties "Message properties"

Finding Messages by Using the Go to Message Option

As you listen to your messages, you can use the Go to Message option to find a particular message by entering
the number of the message.

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 Finding Messages
Finding Messages with Go to Message by Using the Phone Keypad

Finding Messages with Go to Message by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 If you are not using voice commands, skip to Step 3.
If you are using voice commands, say "Touchtone conversation" or press 9 to temporarily change to using
the phone keypad.
Tip To switch back to using voice commands after you have finished using Go to Message, hang up and
sign in to Connection again.
Step 3 At the Main menu, select the applicable option, Play New Messages or Review Old Messages.
Step 4 Press the Go to Message shortcut keys.
Tip Ask your Connection administrator for the shortcut keys that you use to hear the prompt for entering
the message number.
Step 5 When prompted, enter the message number followed by #.
Step 6 Follow the prompts to manage the message after you have listened to it.

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 CHAPTER 5
Managing Deleted Messages
• About Deleted Messages, page 23
• Permanently Deleting Deleted Messages, page 23
• Checking Deleted Messages, page 24

About Deleted Messages

Cisco Unity Connection saves your deleted messages; you can play, restore, or permanently delete them.

Permanently Deleting Deleted Messages

Deleting messages can be an important way to reduce the size of your mailbox, especially when Cisco Unity
Connection is not set up to automatically delete messages once they reach a certain age.
Ask your Connection administrator if the system is set up to enforce a message-retention policy. Connection
does not indicate when a message-retention policy is enforced, nor does it warn you before messages are
permanently deleted as a result of such a policy. If Connection is not set up to do so, make sure that you
permanently delete messages periodically.

Related Topics

Permanently Deleting Messages by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Review Old Messages, then Deleted Messages.
Step 3 Follow the prompts to review your deleted messages and delete them individually, or to delete all messages
at once.

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 Managing Deleted Messages
Permanently Deleting Messages by Using Voice Commands

Permanently Deleting Messages by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks what you want to do, say:
"Empty Deleted Items folder" to permanently delete all deleted messages. Say "Yes" when Connection
prompts you to confirm the action.
Or
"Play deleted messages" to permanently delete messages one by one. After you have listened to a message,
say "Delete" to permanently delete it. To skip to the next message without deleting the current message, say
"Next."

Checking Deleted Messages

You can play your deleted messages, just as you can play new and saved messages. You can also restore a
deleted message as a new or saved message.
By default, the most recent messages are played first. Note that you cannot enable the Message Type menu
or specify a playback order by message type for deleted messages.

Checking Deleted Messages by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Review Old Messages, then Deleted Messages.
Step 3 Follow the prompts to manage a deleted message after you have listened to it.
Step 4 When Connection asks, "What do you want to do," say

Example:
When Connection asks, "What do you want to do," say

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 Managing Deleted Messages
Checking Deleted Messages by Using Voice Commands

Checking Deleted Messages by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks "What do you want to do," say:
"Play deleted messages" to play all deleted messages.
Or
"Play deleted messages from <name of user>" to hear deleted voice messages from a specific Connection
user.
Or
"Play deleted <voice messages/emails/receipts>" to hear deleted messages of a specific type. (Note that
Connection plays emails only for users who have the text-to-speech option.)

Step 3 Follow the prompts and use the following voice commands to manage a deleted message after you have
listened to it:

Action Voice Command

Replay message "Repeat"

Play previous message "Previous"

Play next message "Next"

Restore as saved "Saved"

Delete message permanently "Delete"

Reply to message "Reply"

Call message sender "Call sender"

(Not available on some systems.)

Forward message "Forward"

Restore as new "Mark new"

(Not available on some systems.)

Play message properties "Message properties"

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 Managing Deleted Messages
Checking Deleted Messages by Using Voice Commands

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 CHAPTER 6
Managing Dispatch Messages
• About Dispatch Messages, page 27
• Responding to Dispatch Messages, page 27

About Dispatch Messages

Dispatch messages are sent to a distribution list of users who are available to respond to issues. Only one
person needs to accept a dispatch message. After Cisco Unity Connection plays a dispatch message, it provides
the following options:

Accept the message Means that you are the only member of the distribution list who will accept the
message. Copies of the message are removed from the mailboxes of all other
recipients, whether they have listened to the message or not.

Decline the message Means that the message is removed from your mailbox, but copies of the message
remain as unheard in the mailboxes of other recipients who have not yet declined
the message.
Note If all other recipients have declined the dispatch message, you must
accept it. You will not be allowed to decline the message.
Postpone the message Means that the message remains as an unheard message in your mailbox and
in the mailboxes of the other recipients who have not yet declined the message.

Responding to Dispatch Messages

Note the following considerations about responding to dispatch messages:
• If another recipient accepts the dispatch message before you accept it, your copy of the message is
removed from your mailbox.
• When you decline a dispatch message, Cisco Unity Connection does not move it to your deleted items
folder.

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 Managing Dispatch Messages
Responding to a Dispatch Message by Using the Phone Keypad

• Dispatch messages trigger the message indicator on your phone. If another recipient accepts a dispatch
message, Connection turns off the indicator after it removes the message from your mailbox. There may
be a window of time between message removal and the indicator going off. If you find no new messages
after noting the indicator, it likely is because you checked during this window.
• When configuring message notification rules to include dispatch messages, be aware that by the time
you receive a notification and call in to retrieve the message, it may be gone from your mailbox because
another user has already accepted the message.

Related Topics
About Dispatch Messages, on page 27

Responding to a Dispatch Message by Using the Phone Keypad

Procedure

After listening to a dispatch message, follow the prompts to accept, decline, or postpone the message.

Responding to a Dispatch Message by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Play dispatch messages."

Step 3 After listening to a dispatch message, follow the prompts and use the following voice commands to respond
to the message:

Action Voice Command

Accept the message "Accept"

Decline the message "Decline"

Postpone the message "Postpone"

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 CHAPTER 7
Using Voice Commands to Place Calls
• About Using Voice Commands to Place Calls, page 29
• Placing Calls by Using Voice Commands, page 29

About Using Voice Commands to Place Calls

You can place a call to a contact or to another Cisco Unity Connection user by saying the person's name, or
phone number or extension.
For example, when you say "Call Harriet Smith," Connection finds the extension for Harriet in the corporate
directory and places the call. When you say "Call Mom at home," Connection finds your mother's home phone
number in your contact list and places the call.
To place calls by using voice commands, you must be signed in to Connection. This feature can be useful
when you are checking messages and want to place or return calls.
After you say a name, phone number, or extension, Connection plays a matching name or number and places
the call. If Connection finds more than one match for a name or number that you requested, the first match is
played and Connection will ask you to confirm whether the match is correct. If not, say "No," and Connection
will continue to play the other matches.

Placing Calls by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Call <Name/alternate name>" to call a Connection user. (For example, "Call Frank Edwards.")
Or
"Call <Name/alternate name> at <home/work/mobile>" to call a contact at a particular number. (For
example, "Call Bob on his mobile" or "Call Service Department at work.")
Or

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 Using Voice Commands to Place Calls
Placing Calls by Using Voice Commands

"Call <Number>" to call a Connection extension or a phone number. Say each digit individually. (For example,
for extension 12345, say "Call one two three four five," not "Call twelve three forty-five.")

Step 3 As Connection says the name or number of the person you are calling, you can say "Cancel" to halt the last
action without losing your connection to the system.

Related Topics
About Using Voice Commands to Place Calls, on page 29

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 CHAPTER 8
Managing Meetings
• About Managing Meetings, page 31
• Listing Upcoming Meetings, page 31
• Starting Immediate Meetings in Cisco Unified MeetingPlace, page 33

About Managing Meetings

Revised November 16, 2010
You can check upcoming appointments and meetings that are scheduled in Microsoft Outlook or in Cisco
Unified MeetingPlace.
Other actions that you can take to manage your meetings include:
• Accepting or declining meeting invitations (Outlook meetings only).
• Joining a meeting that is in progress.
• Listing the participants of a meeting.
• Hearing the details of a meeting invitation.
• Sending a message to the meeting organizer.
• Sending a message to the meeting participants.
• Canceling a meeting (meeting organizer only).
• Starting an immediate meeting in Cisco Unified MeetingPlace.

Listing Upcoming Meetings

Revised November 16, 2010
In addition to playing a list of your upcoming meetings, Cisco Unity Connection plays details about each
meeting and provides a list of actions you can take.

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 Managing Meetings
Listing Upcoming Meetings by Using the Phone Keypad

Listing Upcoming Meetings by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Meetings.
Step 3 Follow the prompts to define the period of time for which you want to hear the list of meetings.
Step 4 As each meeting is listed, follow the prompts to get details about the meeting, join the meeting, list the
participants, send a message to the organizer, send a message to the meeting participants, accept a meeting
invitation, or decline a meeting invitation. The meeting owner also has the option to cancel a meeting.

Listing Upcoming Meetings by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Play Meetings" or "List Meetings" to list the time, meeting organizer, and subject for all current and
upcoming meetings.
Or
"Play Meetings on <date>" or "List Meetings on <date>" to list the time, meeting organizer, and subject
for meetings on a specific date.

Step 3 Follow the prompts and use the following voice commands to manage a meeting after you have listened to
the description:

Action Voice Command

Join a Cisco Unified MeetingPlace meeting "Join"

Hear list of participants "List participants"

Hear details from the meeting reminder "Details"

Record a voice message to send to meeting organizer "Send message to organizer"

Record a voice message to send to meeting participants "Send message to participants"

Hear the time, meeting organizer, and subject for the next meeting in "Next"
your calendar

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 Managing Meetings
Starting Immediate Meetings in Cisco Unified MeetingPlace

Action Voice Command

Hear the time, meeting organizer, and subject for the previous meeting "Previous"
in your calendar

Accept a meeting request (Outlook meetings only) "Accept"

Decline a meeting request (Outlook meetings only) "Decline"

Cancel a meeting (meeting organizer only) "Cancel meeting"

Starting Immediate Meetings in Cisco Unified MeetingPlace

Revised November 16, 2010
You can start an immediate meeting in Cisco Unified MeetingPlace and Cisco Unity Connection connects
you to the meeting.

Starting an Immediate Meeting by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Meetings, then Start Meetings.
Step 3 Follow the prompts to set up and join an immediate Cisco Unified MeetingPlace meeting for the current time.

Starting an Immediate Meeting by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Start Meeting."

Step 3 Follow the prompts to set up and join an immediate Cisco Unified MeetingPlace meeting for the current time.

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 Managing Meetings
Starting an Immediate Meeting by Using Voice Commands

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 CHAPTER 9
Managing Personal Greetings
• About Personal Greetings, page 35
• Rerecording Your Current Greeting, page 36
• Turning Your Alternate Greeting On or Off, page 37
• Changing Greetings, page 38
• Playing All Greetings, page 40
• Recording Greetings in Additional Languages with a Multilingual System, page 41

About Personal Greetings

Cisco Unity Connection allows you to record up to six personal greetings. You can turn on as many greetings
as you want, and you can specify how long you want the greetings to stay on.
With a multilingual system, you have the option of providing your personal greetings in multiple
languages—your default language and other languages available on your system. Note that you use the phone
keypad to manage greetings in languages other than your default language; you cannot use voice commands.
The six personal greetings and how they work are described below. Note that Connection plays the greetings
that you turn on for the applicable situation, while some greetings override other greetings when they are on.
Standard Greeting
This greeting plays during the business hours that your Connection administrator specified for your organization,
or in other situations when no other greeting is on.
By design, the standard greeting cannot be turned off.
Closed Greeting
Turn on this greeting when you want your callers to hear a recording from you during the nonbusiness hours
that your Connection administrator specified for your organization. (For example, "Sorry, I am not available
to answer your call. Company office hours are <times>.")
When it is on, the closed greeting overrides the standard greeting during nonbusiness hours.
Alternate Greeting
Turn on this greeting for a specific time period when you want to provide information about special
circumstances, such as when you are on vacation. (For example, "I will be out of the office until <date>.")

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 Managing Personal Greetings
Rerecording Your Current Greeting

When it is on, the alternate greeting overrides all other greetings.

Your Connection administrator specifies whether the system transfers callers to your greeting without ringing
your phone, whether callers are able to skip your greeting, and whether callers can leave you a message when
your alternate greeting is on. The Alternate Greeting page in the Messaging Assistant web tool indicates the
caller options that your administrator has enabled for you, if any. Note that caller options do not apply when
an outside caller or another Connection user dials your extension directly.

Tip Other Connection users do not hear your alternate greeting when they send messages to you by phone.
When you turn on your alternate greeting, consider also changing your recorded name to include information
that you are out of the office. Your recorded name plays when users address messages to you and when
callers look you up in the directory.

Connection may play a prompt to remind you that your alternate greeting is on after you sign in by phone.
Busy Greeting
Turn on this greeting when you want callers to know that you are on the phone. (For example, "I am currently
on another line, please leave a message.")
When it is on, the busy greeting overrides the standard, closed, and internal greetings when your phone is
busy.
Note that not all phone systems provide the support necessary for the Connection busy greeting to work. For
assistance, talk to your Connection administrator.
Internal Greeting
Turn on this greeting when you want to provide information that coworkers might need to know. (For example,
"I will be in conference room B until noon today.")
When it is on, the internal greeting overrides the standard and closed greetings, and plays only to callers within
your organization when you do not answer your phone.
Note that not all phone systems provide the support necessary for the internal greeting to work. For assistance,
talk to your Connection administrator.
Holiday Greeting
Turn on this greeting when you want callers to hear a recording from you during a holiday. (For example,
"Happy holiday. I am not available to answer your call. I will be out of the office from <date> to <date>.")
When it is on, the holiday greeting overrides the standard greeting during nonbusiness hours.

Rerecording Your Current Greeting

In this section, you make a new recording for the greeting that Cisco Unity Connection is currently set to play.

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 Managing Personal Greetings
Rerecording Your Current Greeting by Using the Phone Keypad

Rerecording Your Current Greeting by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 On a single-language system, at the Main menu, select the option Setup Options, then Greetings.
Or
On a multilingual system, at the Main menu, select the option Setup Options, then Greetings, and <Applicable
Language for the Current Greeting to Rerecord>.

Step 3 After Connection plays your current greeting, follow the prompts to rerecord it.
To pause or resume recording, press 8. To end recording, press #.

Rerecording Your Current Greeting by Phone Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Record my <greeting name> greeting."

Step 3 Press # when you are finished.

Turning Your Alternate Greeting On or Off

When you turn on your alternate greeting, you can set a date and time for it to turn off or you can leave it on
indefinitely.

Turning Your Alternate Greeting On or Off by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 On a single-language system, at the Main menu, select the option Setup Options, then Greetings.
Or

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 Managing Personal Greetings
Turning Your Alternate Greeting On or Off by Using Voice Commands

On a multilingual system, at the Main menu, select the option Setup Options, then Greetings, and <Applicable
Language for the Alternate Greeting to Turn On/Off>.

Step 3 Press # to skip hearing your current greeting.

Step 4 Follow the prompts to turn your alternate greeting on or off.
Step 5 If you turned on your alternate greeting, follow the prompts to set when you want it turned off or to leave it
on indefinitely.

Turning Your Alternate Greeting On or Off by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say either:
"Turn on my alternate greeting" (greeting is left on indefinitely) or "Turn on alternate greeting until
<date> at <time>."
Or
"Turn off my alternate greeting."

Changing Greetings
When you turn on a personal greeting, you specify how long you want it available for use. Cisco Unity
Connection plays the greeting in the applicable situation until the date and time that you specified, and then
the greeting is automatically turned off. For example, you can set your alternate greeting to stop playing on
the day that you return from a vacation.
You can also set a greeting to play indefinitely, which is useful when you turn on the busy or closed greeting.
You select from one of the following sources to specify what callers hear when a greeting is on:

Rerecord This Greeting Connection plays a greeting that you record.

Note Recording a greeting does not turn it
on.
System Greeting Connection plays a prerecorded greeting along with your recorded name
(for example, "Sorry, <your name> is not available"). If you do not have a
recorded name, Connection uses text-to-speech to read your display name
instead. When a greeting is on but not recorded, Connection plays a
prerecorded system greeting.

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 Managing Personal Greetings
Changing a Greeting by Using the Phone Keypad

You can turn off a greeting at any time. When a greeting is off, Connection no longer plays it, though the
recording is not erased.

Tip If you record a personal greeting then set the greeting to use the system greeting, your recording is no
longer available by phone. Record and enable a new personal greeting.

Changing a Greeting by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 On a single-language system, at the Main menu, select the option Setup Options, then Greetings.
Or
On a multilingual system, at the Main menu, select the option Setup Options, then Greetings, and <Applicable
Language for the Greeting to Change>.

Step 3 Connection plays your current greeting. You can press # to skip hearing it.
Step 4 Follow the prompts to select the greeting that you want to change, then to make changes.
To pause or resume recording, press 8. To end recording, press #.

Changing a Greeting by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," use the following commands to change the greeting and
follow any additional prompts:

Action Voice Command

Play standard greeting "Play my greeting"

Play a specific greeting "Play <greeting name> greeting"

Record or rerecord the standard greeting "Record my greeting"

Record or rerecord the closed, alternate, busy, internal, "Record my <greeting name> greeting"
or holiday greeting

Use the system greeting for the standard greeting "Use my default greeting"

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 Managing Personal Greetings
Playing All Greetings

Action Voice Command

Use the system greeting for a specific greeting "Use default <greeting name> greeting"

Use nothing for a greeting "Play nothing for my <greeting name> greeting"
(Callers will hear only a tone to signal that they should
leave a message.)

Turn a greeting on indefinitely "Turn on <greeting name> greeting"

Turn a greeting on until a specific date and time "Turn on <greeting name> greeting until <date> at
<time>"

Turn a greeting off "Turn off <greeting name> greeting"

Help "Greetings Help"

To pause or resume recording, press 8. To end recording, press # or stay silent for a few seconds.

Playing All Greetings

Cisco Unity Connection plays your current greeting first, then the remaining greetings.

Playing All Greetings by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 On a single-language system, at the Main menu, select the option Setup Options, then Greetings, and Play
All Greetings.
Or
On a multilingual system, at the Main menu, select the option Setup Options, then Greetings, <Applicable
Language in Which to Hear Greetings>, and Play All Greetings.
Connection plays all six greetings, starting with your current greeting.

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 Managing Personal Greetings
Playing All Greetings by Using Voice Commands

Playing All Greetings by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Play all greetings."
Connection plays all six greetings, starting with your current greeting. For each greeting, Connection tells
you whether it is turned on or off.

Recording Greetings in Additional Languages with a

Multilingual System
With a multilingual system, you have the option of providing your greetings in multiple languages. For
example, if Cisco Unity Connection is set up to provide prompts in French and Spanish, you might record
your standard greeting in both languages so that Spanish- and French-speaking callers can hear your greeting
in their own language.
If you do not record a greeting in a language that your system provides, Connection will play the system
greeting for calls associated with that language. For example, if you recorded your standard greeting in French
but not in Spanish, Spanish-speaking callers would hear the system greeting for you, while French-speaking
callers would hear the French greeting that you recorded.
Note that when you select a language in which to record a greeting, Connection plays the Greetings menu
options in the same language.

Recording a Greeting in an Additional Language by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Greetings, and <Applicable Language of Greeting
to Record>.
Step 3 Connection plays your current greeting. You can press # to skip hearing it.
Step 4 Follow the prompts to select the greeting that you want to record and to record it.
To pause or resume recording, press 8. To end recording, press #.

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 Managing Personal Greetings
Recording a Greeting in an Additional Language by Using Voice Commands

Recording a Greeting in an Additional Language by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Greetings, then <Applicable Language of Greeting to Record>.
Step 4 Connection plays your current greeting. You can press # to skip hearing it.
Step 5 Follow the prompts to select the greeting that you want to record and to record it.
To pause or resume recording, press 8. To end recording, press # or stay silent for a few seconds.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 CHAPTER 10
Managing Message Notification
• About Message Notification, page 43
• Turning Notification to Devices On or Off, page 43
• Changing Notification Phone Numbers, page 44

About Message Notification

Cisco Unity Connection can call a phone or pager to notify you of new messages.
You can turn notification on and off, and change notification phone numbers for your home phone, work
phone, mobile phone, and a pager.

Note If you are using the Messaging Assistant web tool, you have more options and more notification devices
available there. See Help in the Messaging Assistant.

Turning Notification to Devices On or Off

You can turn notification on and off for your home phone, work phone, mobile phone, and a pager. Turning
a notification device off does not delete its settings.

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 Managing Message Notification
Turning Notification to a Device On or Off by Using the Phone Keypad

Turning Notification to a Device On or Off by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Message Notification.
Step 3 After Connection announces your notification status, follow the prompts to turn notification on or off for a
pager, home phone, work phone, or mobile phone.

Turning Notification to a Device On or Off by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Message Settings, then Message Notification.
Step 4 After Connection announces your notification status, follow the prompts to turn notification on or off for a
pager, home phone, work phone, or mobile phone.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

Changing Notification Phone Numbers

You can change the notification number for your home phone, work phone, mobile phone, and a pager.
For phone numbers inside your organization, enter an extension. For external phone numbers, begin with any
access code needed to make an external call (for example, 9). For long-distance numbers, include the applicable
dialing codes (for example, 1 and the area code). Use the # key to add 1-second pauses, as necessary.

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 Managing Message Notification
Changing a Notification Phone Number by Using the Phone Keypad

Changing a Notification Phone Number by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Message Notification.
Step 3 After Connection announces your notification status, follow the prompts to change the notification number
for a pager, home phone, work phone, or mobile phone.

Changing a Notification Phone Number by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Message Settings, then Message Notification.
Step 4 After Connection announces your notification status, follow the prompts to change the notification number
for a pager, home phone, work phone, or mobile phone.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 Managing Message Notification
Changing a Notification Phone Number by Using Voice Commands

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 CHAPTER 11
Managing Private Lists
• About Private Lists, page 47
• Creating Private Lists, page 47
• Changing the Members of Private Lists, page 49
• Changing the Recorded Names of Private Lists, page 50
• Deleting Private Lists, page 51

About Private Lists

You can use private lists to create your own groups of voice message recipients. When you address a voice
message to one of your private lists, all of the recipients on the list receive the message. Cisco Unity Connection
provides several private lists for you to personalize.
Only you can send voice messages to your private lists. You can do so by using the phone keypad or voice
commands. You cannot send messages from your email application to your private lists.

Creating Private Lists

Your Cisco Unity Connection administrator specifies the maximum number of lists that you can manage. The
lists are prenumbered. Once you have added names to a list, Connection plays the list number as an identification
when you manage your lists.

Tip Although you can create private lists by phone, it is easier to do so in the Messaging Assistant web tool.

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 Managing Private Lists
Creating a Private List by Using the Phone Keypad

Creating a Private List by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Private Lists, and Change
the Names on a Private List.
Step 3 Enter the number of an unused list.
Tip f you do not know a number for an unused list, at the Main menu, select the option Setup Options,
then Message Settings, and Private Lists, and Hear Private Lists. Connection plays information
about any lists already in use, including the list numbers, so use a number other than the one(s) you
hear.
Step 4 After Connection says "Private List <Number>," follow the prompts to add names to the list.
Step 5 When you are finished adding names, select the option Rerecord the Name of the List and follow the prompts
to record a name for the list.

Creating a Private List by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Message Settings, then Private Lists, and Change the Names on a
Private List.
Step 4 Enter the number of an unused list.
Tip If you do not know a number for an unused list, select the option Message Settings, then Private
Lists, and Hear Private Lists. Connection plays information about any lists already in use, including
the list numbers, so use a number other than the one(s) you hear.
Step 5 After Connection says "Private List <Number>," follow the prompts to add names to the list.
Step 6 When you are finished adding names, select the option Rerecord the Name of the List and follow the prompts
to record a name for the list.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 Managing Private Lists
Changing the Members of Private Lists

Changing the Members of Private Lists

The maximum number of members that you can add to a private list is specified by your Cisco Unity Connection
administrator. Any user or system distribution list that is included in the directory can be a member of your
private lists.
Depending on how Connection is set up at your organization, you may be able to send and respond to messages
from users on remote voice messaging systems who are not in the directory. If so, you can also include these
users—known as remote contacts—in your private lists.
If you try to add a user, system distribution list, or remote contact that is already a member of the private list,
Connection does not add the member to the same list again.
You can add members to, and review and delete members from your private lists.

Note Administrative changes to private list members may cause them to be presented differently when you
review your lists later. Occasionally, administrative changes may even cause some members to be removed
from your lists without notice. Your Connection administrator should be able to inform you before changes
occur, though you will still need to re-add these members to your lists in the event that they are inadvertently
removed.

Changing the Members of a Private List by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Private Lists, and Change
the Names.
Step 3 Follow the prompts to select the list whose members you want to change and to add, review, or delete members.
Tip When you review the list members, you can quickly navigate through them. Press 3 to delete a recipient
from the list; press 7 to skip to the previous name and 9 to skip to the next name; and press 77 to skip
to the beginning of the list and 99 to skip to the end.

Changing the Members of a Private List by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

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 Managing Private Lists
Changing the Recorded Names of Private Lists

Step 3 On the phone keypad, select the option Message Settings, then Private Lists, and Change the Names.
Step 4 Follow the prompts to select the list whose members you want to change and to add, review, or delete members.
Tip When you review the list members, you can quickly navigate through them. Press 3 to delete a recipient
from the list; press 7 to skip to the previous name and 9 to skip to the next name; and press 77 to skip
to the beginning of the list and 99 to skip to the end.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

Changing the Recorded Names of Private Lists

Each private list has a recorded name. When you address messages to private lists, Cisco Unity Connection
plays the recorded name so that you can confirm that you have addressed the message to the correct list.

Changing the Recorded Name of a Private List by Using the Phone Keypad
Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Private Lists, and Change
Names.
Step 3 Follow the prompts to select the list whose recorded name you want to change and to rerecord the name. (Note
that if the list you chose does not already have members, you must add them before you can record a name
for the list.)

Changing the Recorded Name of a Private List by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Message Settings, then Private Lists, and Change the Names.
Step 4 Follow the prompts to select the list whose recorded name you want to change and to rerecord the name. (Note
that if the list you chose does not already have members, you must add them before you can record a name
for the list.)
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 Managing Private Lists
Deleting Private Lists

Deleting Private Lists

Although you can delete individual members of your lists by phone, you cannot delete the list itself. You
delete a list—including its recorded name, and all members at once—in the Messaging Assistant web tool.

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 Managing Private Lists
Deleting Private Lists

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 CHAPTER 12
Managing Your Addressing Priority List
• About the Addressing Priority List, page 53
• Changing Your Addressing Priority List, page 53

About the Addressing Priority List

Your addressing priority list directs Cisco Unity Connection to prioritize recipients that you define, similar
to a "buddy" list. When you are addressing a message and Connection finds multiple matches for a recipient
name based on partial spelling or on how you say the name, any matching names that are also in your addressing
priority list are presented first. This allows you to find and select your intended recipients more quickly.
Connection may also automatically add recipient names to your addressing priority list when you send messages
to them, and adjust the priority of names in the list based on how often you send messages to each recipient.

Note Your Connection administrator determines whether you can review and modify your addressing priority
list, and whether Connection automatically adds names to the list based on usage.

Changing Your Addressing Priority List

You can add users, contacts, and distribution lists to your addressing priority list, review the list, and remove
names from the list. Your addressing priority list may also contain names that Cisco Unity Connection has
automatically added based on your message addressing history.

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 Managing Your Addressing Priority List
Changing Your Addressing Priority List by Using the Phone Keypad

Changing Your Addressing Priority List by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Addressing Priority List.
Step 3 Follow the prompts to add and review or remove members from your addressing priority list. When you
review names on the list, Connection presents the names alphabetically by last name (for users and contacts)
or display name (for distribution lists).

Changing Your Addressing Priority List by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Message Settings, then Addressing Priority List.
Step 4 Follow the prompts to add and review or remove members from your addressing priority list. When you
review names on the list, Connection presents the names alphabetically by last name (for users and contacts)
or display name (for distribution lists).
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 CHAPTER 13
Changing Your User Preferences
• About User Preferences, page 55
• Changing Your PIN, page 55
• Changing Your Recorded Name, page 56
• Changing Your Directory Listing Status, page 57
• Changing Your Alternate Devices, page 58

About User Preferences

User preferences control the information about you as a user on the Cisco Unity Connection system and some
of the choices you make for interacting with the system.

Changing Your PIN

Your Cisco Unity Connection PIN protects the privacy of your messages and secures your mailbox from
unauthorized access. You can change your PIN at any time.
Follow the security guidelines provided by your Connection administrator when you change your PIN. In
general, shorter passwords are easier to use, but longer passwords are more secure, especially when you
specify a nontrivial password. A nontrivial password means that:
• The password cannot contain your primary extension or its reverse.
• The password must contain at least three different digits.
• The digits cannot all be consecutive in ascending or descending order (for example, 12345 or 54321).
• A digit cannot be used more than two times consecutively (for example, 14777).
• The password cannot contain repeated groups of three or more digits (for example, 408510408).
• The password cannot be a numeric representation of your first or last name, or the combination of your
first and last names. (For example, if your name is John Doe, you could not use a numeric representation
of johnd, johndoe, jdoe, doe.)

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 Changing Your User Preferences
Changing Your PIN by Using the Phone Keypad

Changing Your PIN by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Preferences, and Password.
Step 3 Follow the prompts to enter and confirm a new password. Use digits 0 through 9.

Changing Your PIN by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Preferences, then Password.
Step 4 Follow the prompts to enter and confirm a new password. Use digits 0 through 9.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

Changing Your Recorded Name

Your recorded name plays with messages that you leave for other users and identifies you in the directory. It
also plays with any of your greetings that use system recordings instead of your own recordings.

Tip Other Cisco Unity Connection users do not hear your alternate greeting when they send messages to you
by phone. Whenever you enable your alternate greeting, consider changing your recorded name to include
information that you are out of the office.

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 Changing Your User Preferences
Changing Your Recorded Name by Using the Phone Keypad

Changing Your Recorded Name by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Preferences, and Recorded Name.
Step 3 Follow the prompts to record your name or a short message.
To pause or resume recording, press 8. To end recording, press #.

Changing Your Recorded Name by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Preferences, then Recorded Name.
Step 4 Follow the prompts to record your name or a short message.
To pause or resume recording, press 8. To end recording, press # or stay silent for a few seconds.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

Changing Your Directory Listing Status

You can choose whether to be listed in the directory. When you are listed, callers who do not know your
extension can reach you by finding your name in the directory.

Changing Your Directory Listing Status by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu select the option Setup Options, then Preferences, and Directory Listing.
Connection tells you whether or not you are listed in the directory.

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 Changing Your User Preferences
Changing Your Directory Listing Status by Using Voice Commands

Step 3 Follow the prompts to change your listing status.

Changing Your Directory Listing Status by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Preferences, then Directory Listing.
Step 4 Follow the prompts to change your listing status.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

Changing Your Alternate Devices

You can add information about alternate devices that you use—such as a mobile phone, a home phone, or a
phone at another work site—to your Cisco Unity Connection preferences. This makes calling Connection
from an alternate device more convenient because the system recognizes the number and behaves the same
way as when you call from your primary extension.
You can have up to ten alternate devices. Your Connection administrator may also add alternate devices for
you, in addition to your primary extension. (When you access the system by phone, Connection does not list
administrator-defined alternate devices. You can, however, view them in the Messaging Assistant).

Note When you sign in from a phone number that is not listed in your alternate devices, Connection may ask
whether you want the number added. If you choose to add the number, Connection will recognize it and
behave the same way as when you call from your primary extension. If you choose not to add the number,
Connection will not ask again about adding it.

You can add or delete alternate devices by phone.

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 Changing Your User Preferences
Changing Your Alternate Devices by Using the Phone Keypad

Changing Your Alternate Devices by Using the Phone Keypad

Procedure

Step 1 From a phone that is not your primary extension or an existing alternate device, call and sign in to Cisco Unity
Connection.
Step 2 At the Main menu select the option Setup Options, then Preferences, and Edit Alternate Devices.
Step 3 Follow the prompts to add the phone as an alternate device, or to list and delete existing alternate devices.

Changing Your Alternate Devices by Using Voice Commands

Procedure

Step 1 Call and sign in to Cisco Unity Connection.

If you are adding an alternate device, call from a phone that is not your primary extension or an existing
alternate device.

Step 2 When Connection asks, "What do you want to do," say:

"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Setup Options, then Preferences, and Edit Alternate Devices.
Step 4 Follow the prompts to add the phone as an alternate device, or to list and delete existing alternate devices.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 Changing Your User Preferences
Changing Your Alternate Devices by Using Voice Commands

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 CHAPTER 14
Choosing a Connection Conversation Menu Style
• About the Connection Conversation Menu Styles, page 61
• Changing Your Connection Conversation Menu Style, page 61

About the Connection Conversation Menu Styles

You can hear either full or brief menus when you interact with Cisco Unity Connection by using the phone
keypad. Full menus provide comprehensive prompts and instructions, and brief menus provide abbreviated
versions of full menus.
When you interact with Connection by using voice commands, you hear full menus.

Changing Your Connection Conversation Menu Style

Changing your Cisco Unity Connection menu style affects only what you hear when you are interacting with
the system by using the phone keypad. When you interact with Connection by using voice commands, you
always hear full menus.

Changing Your Connection Conversation Menu Style by Using the Phone

Keypad
Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Menu Style.
Step 3 Follow the prompts to switch between full and brief menus.

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 Choosing a Connection Conversation Menu Style
Changing Your Connection Conversation Menu Style by Using Voice Commands

Changing Your Connection Conversation Menu Style by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Message Settings, then Menu Style.
Step 4 Follow the prompts to switch between full and brief menus.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 CHAPTER 15
Managing Call Transfer Rules
• About Call Transfer Rules, page 63
• Changing Settings for Call Transfer Rules, page 64

About Call Transfer Rules

Call transfer rules control how Cisco Unity Connection handles incoming indirect calls, which are from callers
who do not dial you directly (for example, callers who use the directory to reach you). For direct calls—when
outside callers or other users dial your personal phone number to reach you—your Connection transfer settings
do not apply.
You can choose to answer indirect calls, or you can have indirect calls routed immediately to voicemail.

Tip To set up call transfers for direct calls to your extension, talk to your Connection administrator. Your desk
phone or even the phone system that your organization uses may offer transfer features that you can use
to manage direct calls.

The three call transfer rules and how they work are described below.
Standard Transfer Rule
This transfer rule is active during the business hours that your Connection administrator specified for your
organization. If no other transfer rules are turned on, the standard transfer rule is active for nonbusiness hours
as well.
By design, the standard transfer rule cannot be turned off.
Alternate Transfer Rule
Turn on this transfer rule for a specific time period when you want to override the other transfer rules. For
example, you may want to route all your calls immediately to voicemail while you are out of the office on
vacation or you may want to transfer your calls to a different extension if you are temporarily working from
another location.
When it is turned on, the alternate transfer rule is always active. It overrides all other transfer rules.
Closed Transfer Rule

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 Managing Call Transfer Rules
Changing Settings for Call Transfer Rules

Turn on this transfer rule to set how indirect calls to you are handled during the nonbusiness hours that your
Connection administrator specified for your organization. For example, you may want to route all your calls
immediately to voicemail during nonbusiness hours.
When it is turned on, the closed transfer rule is active during nonbusiness hours.

Changing Settings for Call Transfer Rules

You can choose to have indirect calls ring your extension, or another extension or phone number that you
specify, or be transferred immediately to voicemail, so your phone does not ring at all. (When you send calls
to voicemail, callers do not have to wait while your phone rings unanswered. Your greeting plays immediately.)

Changing the Settings for a Call Transfer Rule by Using the Phone Keypad
Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Transfer Settings.
Step 3 Select the transfer rule whose settings you want to change.
Step 4 After Connection announces your current transfer settings, follow the prompts to enable or disable the rule,
to switch between transferring calls to a phone and to voicemail, or to change your transfer phone number.
(To transfer calls to an external phone number, contact your Connection administrator.)
Note Changing your transfer number does not change whether calls are transferred to a phone or sent to
voicemail. Connection transfers calls to your transfer number only if you also specify that Connection
transfer your calls to a phone.

Changing the Settings for a Call Transfer Rule by Using Voice Commands
Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Transfer Settings.

Step 4 Select the transfer rule whose settings you want to change.
Step 5 After Connection announces your current transfer settings, follow the prompts to enable or disable the rule,
to switch between transferring calls to a phone and to voicemail, or to change your transfer phone number.
(To transfer calls to an external phone number, contact your Connection administrator.)
Note Changing your transfer number does not change whether calls are transferred to a phone or sent to
voicemail. Connection transfers calls to your transfer number only if you also specify that Connection
transfer your calls to a phone.

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Managing Call Transfer Rules
Changing the Settings for a Call Transfer Rule by Using Voice Commands

Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 Managing Call Transfer Rules
Changing the Settings for a Call Transfer Rule by Using Voice Commands

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 CHAPTER 16
Managing Your Alternate Contact Numbers
• About Alternate Contact Numbers, page 67
• Changing Your Alternate Contact Numbers, page 67

About Alternate Contact Numbers

Alternate contact numbers allow you to offer callers the option to transfer to other numbers by pressing a key
as they listen to your greeting. An alternate contact number can be the extension for an operator or for another
user (such as a supervisor or coworker), or any other number where you or another person can be reached.
Your Cisco Unity Connection administrator determines which keys callers can press to transfer to alternate
contact numbers; you may be able to specify up to 12 alternate contact numbers (one for each key on the
phone keypad).

Changing Your Alternate Contact Numbers

To specify an alternate contact number outside your organization, begin with any access code needed to make
an external call (for example, 9). For long-distance numbers, include the applicable dialing codes (for example,
1 and the area code).

Tip When you specify an alternate contact number, you may want to update your greetings to include the
information (for example: "I am away from my desk right now. Leave a message at the tone, or press 4
to transfer to another sales representative.").

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 Managing Your Alternate Contact Numbers
Specifying an Alternate Contact Number by Using the Phone Keypad

Specifying an Alternate Contact Number by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Alternate Contact Numbers.
Note Connection plays the prompt to configure alternate contact numbers only when one or more keys are
configured to transfer to an alternate contact number.
Step 3 Follow the prompts to specify one or more alternate contact numbers. The prompts tell you which keys can
be used to transfer to alternate contact numbers.

Specifying an Alternate Contact Number by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Alternate Contact Numbers.
Note Connection plays the prompt to configure alternate contact numbers only when one or more keys are
configured to transfer to an alternate contact number.
Step 4 Follow the prompts to specify one or more alternate contact numbers. The prompts tell you which keys can
be used to transfer to alternate contact numbers.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 CHAPTER 17
Managing Personal Call Transfer Rule Sets to
Handle Incoming Calls
• About Personal Call Transfer Rule Sets, page 69
• Enabling and Disabling the Use of Personal Call Transfer Rule Sets by Basic Transfer Rules, page 69
• Enabling and Disabling the Use of Personal Call Transfer Rule Sets, page 70
• Enabling and Disabling Individual Rule Sets, page 71
• Using the Transfer All Rule Set, page 73
• Forwarding All Calls to Cisco Unity Connection, page 75

About Personal Call Transfer Rule Sets

You set up personal call transfer rule sets so that Cisco Unity Connection transfers particular calls to you
according to caller identity, time of day, and your meeting schedule, or transfers your calls to voicemail or to
another phone number. Personal call transfer rules are more advanced than the basic transfer rules—standard,
alternate, and closed—which allow you to configure basic transfer settings.
You manage your personal call transfer rule sets in the Personal Call Transfer Rules web tool. Once rule sets
have been defined, you can enable them in the web tool or by phone. (For more information on how you use
and manage personal call transfer rule sets, see the User Guide for the Cisco Unity Connection Personal Call
Transfer Rules Web Tool.)

Enabling and Disabling the Use of Personal Call Transfer Rule

Sets by Basic Transfer Rules
Cisco Unity Connection uses personal call transfer rules to process your calls only when the active basic
rule—standard, alternate or closed—is configured to apply personal call transfer rules instead of the basic
settings.

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 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using the Phone Keypad

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic
Transfer Rule by Using the Phone Keypad
Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Transfer Settings.
Step 3 Select the standard, alternate, or closed transfer rule.
Step 4 After Connection announces your current transfer settings, follow the prompts to enable or disable personal
call transfer rules.
Step 5 Repeat Step 3 and Step 4 for each basic transfer rule, as applicable.

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic
Transfer Rule by Using Voice Commands
Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do" say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Transfer Settings.

Step 4 Select the standard, alternate, or closed transfer rule.
Step 5 After Connection announces your current transfer settings, follow the prompts to enable or disable personal
call transfer rules.
Step 6 Repeat Step 4 and Step 5 for each basic transfer rule, as applicable.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

Enabling and Disabling the Use of Personal Call Transfer Rule

Sets
Enabling means that Connection uses your personal call transfer rule sets to process calls if your basic transfer
rules—the standard, alternate or closed transfer rule—are configured to apply personal call transfer rules
instead of the basic settings. Disabling means that Connection does not use personal call transfer rule sets to

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 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using the Phone Keypad

process calls even if your basic transfer rules are configured to apply personal call transfer rules. In that case,
calls will be transferred to your extension.

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using
the Phone Keypad
Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Transfer Settings, and Personal Call Transfer
Rules.
Step 3 To enable, select the option to turn call routing rules on after Connection tells you that they are off.
To disable, select the option Turn Call Routing Rules Off.

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using
Voice Commands
Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules.
Step 4 To enable, select the option to turn call routing rules on after Connection tells you that they are off.
To disable, select the option Turn Call Routing Rules Off.

Enabling and Disabling Individual Rule Sets

You can enable only one rule set at a time by phone, and the rule set becomes active immediately. Cisco Unity
Connection plays the enable prompt only when you have a rule set that is disabled.
Disabling a rule set means making it ineligible to be active. Connection plays the disable prompt only when
you have a rule set that is enabled but not active.
When no rule sets are defined or active, calls are transferred to your extension.

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 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
Enabling a Rule Set by Using the Phone Keypad

Enabling a Rule Set by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Transfer Settings, and Personal Call Transfer
Rules.
Note Connection plays the prompt to enable a rule set only when personal call transfer rule sets are enabled
for use.
Step 3 Select the option Enable a Transfer Rule Set.
Step 4 Follow the prompts to activate a rule set and to set the number of days you want the rule set to be active.

Enabling a Rule Set by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules.
Note Connection plays the prompt to enable a rule set only when personal call transfer rule sets are enabled
for use.
Step 4 Select the option Enable a Transfer Rule Set.
Step 5 Follow the prompts to activate a rule set and to set the number of days you want the rule set to be active.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

Disabling a Rule Set by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Transfer Settings, then Personal Call Transfer
Rules, and Disable a Transfer Rule Set.
Note Connection plays the prompt to disable a rule set only when there is a rule set that is enabled but not
active.

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 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
Disabling a Rule Set by Using Voice Commands

Step 3 Follow the prompts to disable the rule set.

Disabling a Rule Set by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules, and Disable
a Transfer Rule Set.
Note Connection plays the prompt to disable a rule set only when there is a rule set that is enabled but not
active.
Step 4 Follow the prompts to disable the rule set.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

Using the Transfer All Rule Set

The Transfer All rule set contains a single rule that forwards all of your calls to a specific destination for a
specified time. Transfer All is the only rule set that you must set by phone. Cisco Unity Connection activates
the rule set and displays it on the Call Transfer Rule Sets page of the Personal Call Transfer Rules web tool.
When you enable Transfer All, it immediately becomes your active rule set for the duration specified. If a
transferred call is not answered at the Transfer All destination, Connection transfers the call to voicemail.

Enabling the Transfer All Rule Set by Using the Phone Keypad
Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Transfer Settings, and Personal Call Transfer
Rules.
Step 3 Follow the prompts to transfer all calls to voicemail or to a specific phone number, and to set the number of
days you want the Transfer All rule set to be active.
Tip A day ends at 11:59 p.m., so a duration of one day means until the end of the current day (11:59 p.m.),
two days is through the end of tomorrow, and so on. You can enter from 1-999 days for duration.

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 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
Enabling the Transfer All Rule Set by Using Voice Commands

Enabling the Transfer All Rule Set by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules.
Step 4 Follow the prompts to transfer all calls to voicemail or to a specific phone number, and to set the number of
days you want the Transfer All rule set to be active.
Tip A day ends at 11:59 p.m., so a duration of one day means until the end of the current day (11:59 p.m.),
two days is through the end of tomorrow, and so on. You can enter from 1-999 days for duration.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

Disabling the Transfer All Rule Set by Using the Phone Keypad
Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Transfer Settings, then Personal Call Transfer
Rules, and Cancel Transferring All Calls to This Destination.

Disabling the Transfer All Rule Set by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules, and Cancel
Transferring All Calls to This Destination.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
Forwarding All Calls to Cisco Unity Connection

Forwarding All Calls to Cisco Unity Connection

You can forward all your incoming calls to Cisco Unity Connection so that your personal call transfer rule
sets are applied to calls immediately. With this option, the phone system does not ring your extension first
before applying personal call transfer rule sets to locate you when there is no answer.

Forwarding All Calls to Cisco Unity Connection by Using the Phone Keypad
Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Transfer Settings, and Personal Call Transfer
Rules.
Step 3 Follow the prompts to forward all calls to Connection, and to set the number of days you want the forwarding
to be active.
Tip A day ends at 11:59 p.m., so a duration of one day means until the end of the current day (11:59 p.m.),
two days is through the end of tomorrow, and so on. You can enter from 1-999 days for duration.

Forwarding All Calls to Cisco Unity Connection by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules.
Step 4 Follow the prompts to forward all calls to Connection, and to set the number of days you want the forwarding
to be active.
Tip A day ends at 11:59 p.m., so a duration of one day means until the end of the current day (11:59 p.m.),
two days is through the end of tomorrow, and so on. You can enter from 1-999 days for duration.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
Canceling Forwarding of All Calls to Cisco Unity Connection by Using the Phone Keypad

Canceling Forwarding of All Calls to Cisco Unity Connection by Using the

Phone Keypad
Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Setup Options, then Transfer Settings, then Personal Call Transfer
Rules, and Cancel Forwarding All Calls to Cisco Unity Connection.

Canceling Forwarding of All Calls to Cisco Unity Connection by Using Voice

Commands
Procedure

Step 1 Call and sign in to Connection.

Step 2 When Connection asks, "What do you want to do," say:
"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Transfer Settings, then Personal Call Transfer Rules, and Cancel
Forwarding All Calls to Cisco Unity Connection.
Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command
Conversation" prompt.

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 CHAPTER 18
Changing Playback Settings
• About Playback Settings, page 77
• Changing Playback Volume for Individual Messages, page 77
• Changing Playback Speed for Individual Messages, page 78
• Changing Playback Volume for the Connection Conversation, page 79
• Changing Playback Speed for the Connection Conversation, page 80

About Playback Settings

Playback settings allow you to change the playback volume and the playback speed of:
• An individual message as you are listening to it.
• The conversation for your current phone session at any point while Connection is playing a prompt.

Changes for individual message playback do not affect playback for other messages you hear during the same
phone session. Changes for conversation playback last until you hang up the phone; the next time you call
Connection, playback settings are reset to the defaults.

Note To adjust the conversation speed or volume, you use voice commands; you cannot use the phone keypad.

Changing Playback Volume for Individual Messages

As you listen to a message by phone, you can adjust the volume for that message. Changes do not affect the
playback volume of other messages you hear during the same phone session.

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 Changing Playback Settings
Changing Playback Volume for an Individual Message by Using the Phone Keypad

Changing Playback Volume for an Individual Message by Using the Phone

Keypad
Procedure

The key that you press to adjust playback volume will depend on your conversation. Ask your system
administrator which key is assigned to change playback volume. While listening to a message, toggle among
these volume settings:
Option Description
Press key once Increases the volume

Press key again Decreases the volume

Press key again Returns the volume to normal

Changing Playback Volume for an Individual Message by Using Voice

Commands
Procedure

While listening to a message, use the following voice commands:

Action Command

Change volume "Louder" or "Softer"

Reset playback volume to the default setting (not available on "Reset volume"
some systems)

Changing Playback Speed for Individual Messages

As you listen to a message by phone, you can adjust the playback speed for that message. Changes do not
affect the playback speed of other messages you hear during the same phone session.

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 Changing Playback Settings
Changing Playback Speed for an Individual Message by Using the Phone Keypad

Changing Playback Speed for an Individual Message by Using the Phone

Keypad
Procedure

The key that you press to adjust playback speed will depend on your conversation. Ask your system
administrator which keys are assigned to increase and decrease playback speed. While listening to a message,
use the following speed settings:
Option Description
Press decrease key Slow message playback.

Press increase key once Fast message playback.

Press increase key again Faster message playback.

Changing Playback Speed for an Individual Message by Using Voice Commands

Procedure

While listening to a message, use the following voice commands:

Action Command

Slow playback "Slower"

Fast playback "Faster"

Reset playback speed "Reset speed"

Tip There are four playback speeds available: the speed at which the message was recorded, one slower
speed, and two faster speeds.

Changing Playback Volume for the Connection Conversation

You can use voice commands to change the volume of the Cisco Unity Connection conversation at any point
while Connection is playing prompts. (You cannot use the phone keypad to adjust the conversation volume.)
Changes last until you hang up the phone; the next time you call Connection, the volume is reset to the default
setting.

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 Changing Playback Settings
Changing Conversation Playback Volume by Using Voice Commands

Changing Conversation Playback Volume by Using Voice Commands

Procedure

While listening to a prompt, use the following voice commands:

Action Command

Change volume "Louder" or "Softer"

Reset playback volume to the default setting (not available on "Reset volume"
some systems)

Changing Playback Speed for the Connection Conversation

You can use voice commands to change the speed of the Cisco Unity Connection conversation at any point
while Connection is playing prompts. (You cannot use the phone keypad to adjust the conversation speed.)
Changes last until you hang up the phone; the next time you call Connection, the speed is reset to the default
setting.

Changing Conversation Playback Speed by Using Voice Commands

Procedure

While listening to a prompt, use the following voice commands:

Action Command

Change speed "Slower" or "Faster"

Reset playback speed to the default setting "Reset speed

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 CHAPTER 19
Broadcast Messages
• About Broadcast Messages, page 81

About Broadcast Messages

Occasionally, you may receive a voice message known as a broadcast message from your Cisco Unity
Connection administrator, network administrator, or management personnel in your organization. Broadcast
messages are recorded announcements sent to everyone in your organization. For example, your Connection
administrator may send a message asking all users to change their PINs, or a Human Resources manager may
send a message reminding employees about a deadline for a new benefits package.
Connection plays any broadcast messages immediately after you sign in by phone. You must listen to each
broadcast message in its entirety before Connection will allow you to check your new and saved messages or
to change your setup options. Once a broadcast message has been played, it is permanently deleted for you.
You cannot respond to or save broadcast messages.
Broadcast messages do not trigger the message indicator on your phone (for example, a light or a distinctive
dial tone when you pick up the receiver).
If you are using the voice-recognition option, you cannot use a voice command to delete a broadcast message.
Instead, you are prompted to press # when the message is finished playing. Once the message is deleted, you
can continue using voice commands to play and manage other messages.

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 Broadcast Messages
About Broadcast Messages

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 CHAPTER 20
Managing the Size of Your Mailbox
• About Mailbox Size, page 83
• Reasons Your Mailbox May Fill Up Quickly, page 83

About Mailbox Size

A full mailbox can affect the speed at which Cisco Unity Connection processes your messages. When you
sign in by phone, Connection notifies you when your mailbox is:
• Almost full.
• Full and you can no longer send new messages.
• Full and you can no longer send or receive new messages.

Your Connection administrator sets the storage limits for your mailbox. Exceeding those limits can prevent
you from sending and receiving messages.

Note Broadcast messages are not included in your total mailbox size.

Reasons Your Mailbox May Fill Up Quickly

If you feel that your Cisco Unity Connection mailbox fills up more quickly than you expect, the reasons listed
below may explain why. (Your Connection administrator specifies the size of your mailbox.)
Message-retention policy may not be enforced
By default, Connection does not automatically delete messages once they reach a certain age. This means that
unless your Connection administrator set up the system to enforce a message-retention policy, you are
responsible for managing the size of your mailbox by periodically reviewing your saved messages and either
moving, archiving, or deleting them permanently.
If Connection is set up to enforce a message-retention policy, ask your Connection administrator how long
the system stores your messages before permanently deleting them. You can then plan to archive or move

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 Managing the Size of Your Mailbox
Reasons Your Mailbox May Fill Up Quickly

important messages ahead of time. Connection does not indicate when a message-retention policy is enforced,
nor does it warn you before message are permanently deleted as a result of such a policy.
Nondelivery receipts are included in total mailbox size
When you receive nondelivery receipts (NDRs) for messages that you send, your mailbox can quickly increase
in size—especially when original messages included large attachments.
Total message size includes original when messages are forwarded
You may receive messages that have been forwarded many times over, which increases message size. The
original message plus all recorded introductions that were added during forwarding equal the total message
size. As a result, your mailbox can exceed its limit, even though you may have relatively few messages stored
in it.
Total message size includes attachments
You may receive messages that contain attached files such as spreadsheets, documents, faxes, and pictures.
The message plus all attached files equal the total message size. As a result, your mailbox can exceed its limit,
even though you may have relatively few messages stored in it.

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 CHAPTER 21
Cisco Unity Connection Phone Menus and Voice
Commands
• About the Phone Menu and Voice Command Tables, page 85
• Phone Menus for the Standard Conversation, page 85
• Phone Menus for the Classic Conversation, page 90
• Phone Menus for Optional Conversation 1, page 94
• Phone Menus for Alternate Keypad Mapping N, page 98
• Phone Menus for Alternate Keypad Mapping X, page 101
• Phone Menus for Alternate Keypad Mapping S, page 103
• Voice Commands, page 106

About the Phone Menu and Voice Command Tables

The tables below show the most frequently used menus, shortcuts, and voice commands for managing your
messages and preferences by phone for the different versions of the Cisco Unity Connection conversation.
Ask your Connection administrator which conversation version you are set up to use.

Phone Menus for the Standard Conversation

• Main Menu and Shortcuts (Standard Conversation), on page 86
• Send a Message Menu and Shortcuts (Standard Conversation), on page 87
• During Message Menu and Shortcuts (Standard Conversation), on page 87
• After Message Menu and Shortcuts (Standard Conversation), on page 89
• Recording Menu (Standard Conversation), on page 90

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 Cisco Unity Connection Phone Menus and Voice Commands
Phone Menus for the Standard Conversation

Main Menu and Shortcuts (Standard Conversation)

Revised November 16, 2010
While listening to the Main menu, press:

Action Key(s)

Hear new messages 1

Send a message 2

Review saved messages 31

Review deleted messages 32

(Not available on some systems)

Change setup options 4

Change greetings 41

Turn alternate greeting on or off 412

Edit other greetings 413

Change message notification 421

Change fax delivery 422

(Not available on some systems)

Select full or brief menus 423

Change PIN 431

Change recorded name 432

Change call transfer 44

Find messages from a Connection user 51

(Not available on some systems)

Find messages from all outside callers 52

(Not available on some systems)

Find messages from an outside caller 53

(Not available on some systems)

Hear meetings 6
(Not available on some systems)

Hear external messages 7

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Cisco Unity Connection Phone Menus and Voice Commands
Phone Menus for the Standard Conversation

Action Key(s)

(Not available on some systems)

Switch between using the phone keypad and using voice commands (Connection 9
8.5 and later)
(Not available on some systems)

Send a Message Menu and Shortcuts (Standard Conversation)

After recording and addressing a message, press:

Action Key(s)

Send message #

Add name 91

Mark message urgent 1

Request return receipt 2

Mark message private 3

Set future delivery 4

Review recording 5

Rerecord 6

Add to the message 7

Mark message secure 93

During Message Menu and Shortcuts (Standard Conversation)

While listening to a message, press:

Action Key(s)

Restart message 1

Play message by number 12

Play previous message 14

Play next message 16

Save 2

Delete 3

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 Cisco Unity Connection Phone Menus and Voice Commands
Phone Menus for the Standard Conversation

Action Key(s)

Reply 4

Reply to all 42

Return call to sender 44

Forward message 5

Slow playback 64

Fast playback 66

Change volume 65
(Not available on some systems)

Reset volume to default level 63

(Not available on some systems)

Rewind message 7

Pause or resume 8

Fast-forward 9

Fast-forward to end #

Play first message 17

Play last message 19

Toggle urgent status on/off 18

Skip message, save or restore as saved #2

(Not available on some systems)

Skip message, save or restore as new 6

(Not available on some systems)

Skip message, save as is ##

Send fax to fax machine for printing 68

(Not available on some systems)

Play message properties 15

Cancel or back up *

Help 0

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Cisco Unity Connection Phone Menus and Voice Commands
Phone Menus for the Standard Conversation

After Message Menu and Shortcuts (Standard Conversation)

After listening to a message, press:

Action Key(s)

Replay message 1

Play message by number 12

Play previous message 14

Play next message 16

Play first message 1 7

Play last message 19

Toggle urgent status on/off 18

Save or restore as saved 2

(Not available on some systems)

Delete 3

Reply 4

Reply to all 42

Call the sender 44

(Not available on some systems)

Forward message 5

Save or restore as new 6

(Not available on some systems)

Rewind 7

Send fax to fax machine for printing 68

(Not available on some systems)

Play message properties 15

Save as is #

Cancel or back up *

Help 0

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 Cisco Unity Connection Phone Menus and Voice Commands
Phone Menus for the Classic Conversation

Recording Menu (Standard Conversation)

Use the following keys while you record messages, names, and greetings:

Action Key(s)

Pause or resume 8

End a recording #

Phone Menus for the Classic Conversation

• Main Menu and Shortcuts (Classic Conversation), on page 90
• Send a Message Menu and Shortcuts (Classic Conversation), on page 91
• During Message Menu and Shortcuts (Classic Conversation), on page 92
• After Message Menu and Shortcuts (Classic Conversation), on page 93
• Recording Menu (Classic Conversation), on page 94

Main Menu and Shortcuts (Classic Conversation)

Revised November 16, 2010
While listening to the Main menu, press:

Action Key(s)

Hear new messages 1

Send a message 2

Review saved messages 31

Review deleted messages 32

(Not available on some systems)

Change setup options 4

Change greetings 41

Turn alternate greeting on or off 412

Edit other greetings 413

Change message notification 421

Change fax delivery 422

(Not available on some systems)

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Phone Menus for the Classic Conversation

Action Key(s)

Select full or brief menus 423

Change PIN 431

Change recorded name 432

Change call transfer 44

Find messages from a Connection user 51

(Not available on some systems)

Find messages from all outside callers 52

(Not available on some systems)

Find messages from an outside caller 53

(Not available on some systems)

Hear meetings 6
(Not available on some systems)

Hear external messages 7

(Not available on some systems)

Switch between using the phone keypad and using voice commands (Connection 9
8.5 and later)
(Not available on some systems)

Send a Message Menu and Shortcuts (Classic Conversation)

After recording and addressing a message, press:

Action Key(s)

Send message #

Add name 91

Mark message urgent 1

Request return receipt 2

Mark message private 3

Set future delivery 4

Review recording 5

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Phone Menus for the Classic Conversation

Action Key(s)

Rerecord 6

Add to the message 7

Mark message secure 93

During Message Menu and Shortcuts (Classic Conversation)

While listening to a message, press:

Action Key(s)

Restart message 1

Play message by number 12

Play previous message 14

Play next message 16

Save 2

Delete 3

Slow playback 4

Change volume 5
(Not available on some systems)

Fast playback 6

Rewind message 7

Pause or resume 8

Fast-forward 9

Fast-forward to end #

Restore as saved #2
(Not available on some systems)

Reply #4

Reply to all #42

Forward message #5

Save or restore as new #6

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Phone Menus for the Classic Conversation

Action Key(s)

(Not available on some systems)

Send fax to fax machine for printing #8

(Not available on some systems)

Play message properties #9

Skip message, save as is ##

Cancel or back up *

Help 0

After Message Menu and Shortcuts (Classic Conversation)

After listening to a message, press:

Action Key(s)

Replay message 1

Play message by number 12

Play previous message 14

Play next message 16

Save or restore as saved 2

(Not available on some systems)

Delete 3

Reply 4

Reply to all 42

Call the sender 44

(Not available on some systems)

Forward message 5

Save or restore as new 6

(Not available on some systems)

Rewind 7

Send fax to fax machine for printing 8

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Phone Menus for Optional Conversation 1

Action Key(s)

(Not available on some systems)

Play message properties 9

Save as is #

Cancel or back up *

Help 0

Recording Menu (Classic Conversation)

Use the following keys while you record messages, names, and greetings:

Action Key(s)

Pause or resume 8

End a recording #

Phone Menus for Optional Conversation 1

• Main Menu and Shortcuts (Optional Conversation 1), on page 94
• Send a Message Menu and Shortcuts (Optional Conversation 1), on page 95
• During Message Menu and Shortcuts (Optional Conversation 1), on page 96
• After Message Menu and Shortcuts (Optional Conversation 1), on page 97
• Recording Menu (Optional Conversation 1), on page 98

Main Menu and Shortcuts (Optional Conversation 1)

Revised November 16, 2010
While listening to the Main menu, press:

Action Key(s)

Hear new messages 1

Send a message 2

Review saved messages 31

Review deleted messages 32

(Not available on some systems)

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Phone Menus for Optional Conversation 1

Action Key(s)

Change setup options 4

Change greetings 41

Turn alternate greeting on or off 412

Change message notification 421

Change fax delivery 422

(Not available on some systems)

Select full or brief menus 423

Change PIN 431

Change recorded name 432

Change call transfer 44

Find messages from a Connection user 51

(Not available on some systems)

Find messages from all outside callers 52

(Not available on some systems)

Find messages from an outside caller 53

(Not available on some systems)

Hear meetings 6
(Not available on some systems)

Hear external messages 7

(Not available on some systems)

Switch between using the phone keypad and using voice commands (Connection 9
8.5 and later)
(Not available on some systems)

Send a Message Menu and Shortcuts (Optional Conversation 1)

After addressing and recording a message, press:

Action Key(s)

Send message #

Add name 91

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Phone Menus for Optional Conversation 1

Action Key(s)

Mark message urgent and send 1#

Request return receipt and send 2#

Mark message private and send 3#

Set future delivery 4

Review recording 5

Rerecord 6

Add to the message 7

Mark message secure 93

During Message Menu and Shortcuts (Optional Conversation 1)

While listening to a message, press:

Action Key(s)

Rewind 1

Play a message by number 12

Play previous message 14

Play next message 16

Pause or resume 2

Fast-forward 3

Fast-forward to end 33

Send fax to fax machine for printing 332

(Not available on some systems)

Forward message 336

Delete message 337

Reply 338

Reply to all 3382

Save or restore as saved 339

(Not available on some systems)

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Phone Menus for Optional Conversation 1

Action Key(s)

Slow playback 4

Slower playback 44

Play message properties 5

Fast playback 6

Faster playback 66

Decrease volume 7
(Not available on some systems)

Reset volume 8
(Not available on some systems)

Increase volume 9
(Not available on some systems)

Skip message, save as is #

Skip message, save as new (new and saved messages) ##

Cancel or back up *

Help 0

After Message Menu and Shortcuts (Optional Conversation 1)

After listening to a message, press:

Action Key(s)

Skip back 1

Play a message by number 12

Play previous message 14

Play next message 16

Send fax to fax machine for printing 2

(Not available on some systems)

Replay message 4

Play message properties 5

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Phone Menus for Alternate Keypad Mapping N

Action Key(s)

Forward message 6

Delete 7

Reply 8

Reply to all 82

Call the sender 88

(Not available on some systems)

Save or restore as saved 9

(Not available on some systems)

Save as is #

Save or restore as new ##

(Not available on some systems)

Cancel or back up *

Help 0

Recording Menu (Optional Conversation 1)

Use the following keys while you record messages, names, and greetings:

Action Key(s)

Pause or resume 8

End a recording #

Phone Menus for Alternate Keypad Mapping N

• Main Menu and Shortcuts (Alternate Keypad Mapping N), on page 98
• During Message Menu and Shortcuts (Alternate Keypad Mapping N), on page 99
• After Message Menu and Shortcuts (Alternate Keypad Mapping N), on page 100
• Recording Menu (Alternate Keypad Mapping N), on page 100

Main Menu and Shortcuts (Alternate Keypad Mapping N)

Revised November 16, 2010
While listening to the Main menu, press:

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Phone Menus for Alternate Keypad Mapping N

Action Key(s)

Hear new messages 1

Send a message 2

Review saved and deleted messages 3

(Not available on some systems)

Change setup options 4

Find messages from a Connection user 51

(Not available on some systems)

Find messages from all outside callers 52

(Not available on some systems)

Find messages from an outside callers 53

(Not available on some systems)

Hear meetings 6
(Not available on some systems)

Switch between using the phone keypad and using voice commands (Connection 8.5 9
and later)
(Not available on some systems)

Exit *

Repeat menu #

Main menu Help 0

During Message Menu and Shortcuts (Alternate Keypad Mapping N)

While listening to a message, press:

Action Key(s)

Rewind message 1

Fast-forward 3

Skip message, save as is 6

Reply 71

Call the sender 9

(Not available on some systems)

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Phone Menus for Alternate Keypad Mapping N

Action Key(s)

Cancel or back up #

Operator 0

After Message Menu and Shortcuts (Alternate Keypad Mapping N)

After listening to a message, press:

Action Key(s)

Rewind 4

Save as is 6

Call the sender 9

(Not available on some systems)

Play message properties 70

Reply 71

Replay message 72

Forward message 73

Reply to all 74

Delete 76

Save or restore as saved 77

(Not available on some systems)

Save or restore as new 78

(Not available on some systems)

Cancel or back up *

Operator 0

Recording Menu (Alternate Keypad Mapping N)

Use the following keys while you record messages, names, and greetings:

Action Key(s)

Pause or resume 8

End a recording #

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Phone Menus for Alternate Keypad Mapping X

Phone Menus for Alternate Keypad Mapping X

• Main Menu and Shortcuts (Alternate Keypad Mapping X), on page 101
• During Message Menu and Shortcuts (Alternate Keypad Mapping X), on page 101
• After Message Menu and Shortcuts (Alternate Keypad Mapping X), on page 102
• Recording Menu (Alternate Keypad Mapping X), on page 103

Main Menu and Shortcuts (Alternate Keypad Mapping X)

Revised November 16, 2010
While listening to the Main menu, press:

Action Key(s)

Send a message 1

Hear new messages 2

Review saved and deleted messages 3

(Not available on some systems)

Change setup option 5

Find messages from a Connection user 81

(Not available on some systems)

Find messages from all outside callers 82

(Not available on some systems)

Find messages from an outside caller 83

(Not available on some systems)

Switch between using the phone keypad and using voice commands (Connection 8.5 9
and later)
(Not available on some systems)

Exit *

Repeat menu #

Main menu Help 0

During Message Menu and Shortcuts (Alternate Keypad Mapping X)

While listening to a message, press:

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Phone Menus for Alternate Keypad Mapping X

Action Key(s)

Skip to message body 2

Pause or resume 3

Increase volume 4
(Not available on some systems)

Rewind message 5

Fast-forward 6

Decrease volume 7
(Not available on some systems)

Slow playback 8

Fast playback 9

Fast-forward to end of message #

After Message Menu and Shortcuts (Alternate Keypad Mapping X)

After listening to a message, press:

Action Key(s)

Save or restore as saved 1

(Not available on some systems)

Play message by number 12

Play previous message 14

Play next message 16

Forward message 2

Replay message 23

Delete 3

Save or restore as new 4

(Not available on some systems)

Rewind 5

Save as is 6

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Phone Menus for Alternate Keypad Mapping S

Action Key(s)

Reply 7

Cancel or back up #

Recording Menu (Alternate Keypad Mapping X)

Use the following keys while you record messages, names, and greetings:

Action Key(s)

Pause or resume 8

End a recording #

Phone Menus for Alternate Keypad Mapping S

• Main Menu and Shortcuts (Alternate Keypad Mapping S), on page 103
• During Message Menu and Shortcuts (Alternate Keypad Mapping S), on page 104
• After Message Menu and Shortcuts (Alternate Keypad Mapping S), on page 105
• Recording Menu (Alternate Keypad Mapping S), on page 105

Main Menu and Shortcuts (Alternate Keypad Mapping S)

Revised November 16, 2010
While listening to the Main menu, press:

Action Key(s)

Switch between using the phone keypad and using voice commands (Connection 8.5 1
and later)
(Not available on some systems)

Review saved and deleted messages 3

(Not available on some systems)

Change setup options 4

Hear new messages 5

Send a message 6

Find messages from a Connection user 81

(Not available on some systems)

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Phone Menus for Alternate Keypad Mapping S

Action Key(s)

Find messages from all outside callers 82

(Not available on some systems)

Find messages from an outside caller 83

(Not available on some systems)

Exit 9

Repeat menu #

Main menu Help 0

During Message Menu and Shortcuts (Alternate Keypad Mapping S)

While listening to a message, press:

Action Key(s)

Forward message 13

Call the sender 14

(Not available on some systems)

Play previous message 15

Reply 17

Rewind message 2

Skip message body 22

Delete 3

Fast-forward 4

Skip message, save as is 5

Save or restore as saved 7

(Not available on some systems)

Skip to message footer 8

Fast-forward to end of message #

Pause or resume *

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Phone Menus for Alternate Keypad Mapping S

After Message Menu and Shortcuts (Alternate Keypad Mapping S)

After listening to a message, press:

Action Key(s)

Forward message 13

Play previous message 15

Reply 17

Rewind message 2

Replay message 22

Delete 3

Reply to all 42

Call the sender 44

(Not available on some systems)

Save as is 5

Save or restore as new 6

(Not available on some systems)

Save or restore as saved 7

(Not available on some systems)

Send fax to fax machine for printing 8

(Not available on some systems)

Play message properties 9

Cancel or back up *

Recording Menu (Alternate Keypad Mapping S)

Use the following keys while you record messages, names, and greetings:

Action Key(s)

Pause or resume 8

End a recording #

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Voice Commands

Voice Commands
The tables below list voice commands and applicable keys for the following menus when you are using the
voice-recognition input style:
• Main Menu (Voice Commands), on page 106
• Send a Message Menu (Voice Commands), on page 108
• During Message Menu (Voice Commands), on page 108
• During Meeting Reminder Menu (Voice Commands), on page 109
• After Message Menu (Voice Commands), on page 110
• Universal Actions (Voice Commands), on page 111

Main Menu (Voice Commands)

For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
While listening to the Main menu, say:

Action Voice Command

Hear a voice command tutorial "Tutorial"

Hear voice messages, emails, faxes*, external messages*,

receipts, or meetings*
(*Not available on some systems)

Hear all new messages "Play new messages"

Hear all messages (new and saved) "Play all messages"

Hear new, saved, or deleted voice messages from a "Play <new/saved/deleted> messages from
Connection user <name of user>"

Send a voice message "Send a message"

Hear saved voice messages, emails, faxes*, external

messages*, or receipts
(*Not available on some systems)

Hear all saved messages "Play saved messages"

Hear deleted voice messages, emails, faxes*, external

messages** or receipts
(*Not available on some systems)

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Voice Commands

Action Voice Command

Hear all deleted messages "Play deleted messages"

(Not available on some systems)

Hear all greetings "Play all greetings"

Hear a specific greeting "Play <greeting name> greeting"

Hear the standard greeting "Play my greeting"

Record a new greeting "Record <greeting name> greeting"

Record the standard greeting "Record my greeting"

Turn a greeting on or off "Turn on <greeting name> greeting"

"Turn off <greeting name> greeting"

Use the system default greeting "Use default <greeting name> greeting"

Use the system default greeting for the standard greeting "Use my default greeting"

Use nothing for a greeting—callers will hear only a tone "Play nothing for my <greeting name> greeting"
to signal that they should leave a message

Hear greetings menu Help "Greetings Help"

Change PIN "Change my PIN "

Hear directory listing status "Get my directory listing status"

Change directory listing status "List my number in the directory"

"Do not list my number in the directory"

Hear recorded name "Play my recorded name"

Change recorded name "Change my recorded name"

Hear meetings on a particular date "Play meetings on <date>"

(Not available on some systems)

Switch to temporarily using the phone keypad "Touchtone conversation"

Call a Connection user "Call <name of user>"

"Call <extension>"

Call a contact or administrator-defined contact "Call <contact name> at <home/work/mobile>"

Permanently delete all messages in the Deleted Items folder "Empty Deleted Items folder"

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Voice Commands

Send a Message Menu (Voice Commands)

For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
After addressing and recording a voice message, say:

Action Voice Command

Send message "Send"

Edit recording "Change recording"

Review message properties "Review message properties"

Edit recipients "Edit recipients"

Mark message urgent "Set urgent"

Cancel message urgent "Cancel urgent"

Mark message private "Set private"

Cancel message private "Cancel private"

Mark message urgent and private "Set urgent and private"

Mark message return receipt "Set return receipt"

Cancel message return receipt "Cancel return receipt"

Have Connection deliver the message at a future date or "Future delivery"

time

Cancel future delivery "Cancel future delivery"

Add additional recipients "Add names"

Review recorded message and message properties "Review message"

During Message Menu (Voice Commands)

Revised November 16, 2010
For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
While listening to a message, say:

Action Voice Command

Restart message "Repeat"

Play previous message "Previous"

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Voice Commands

Action Voice Command

Play next message "Next"

Save message "Save"

Delete "Delete"

Reply "Reply"

Reply to all "Reply all"

Forward message "Forward"

Save or restore as new "Mark new"

(Not available on some systems)

Play message properties "Message properties"

Slow playback "Slower"

Change volume "Louder" or "Softer"

(Not available on some systems)

Fast playback "Faster"

Rewind message "Jump back"

Fast-forward to end "Skip forward"

Pause or resume "Pause" or "Resume"

Fast-forward "Jump ahead"

Reset playback speed "Reset speed"

Reset playback volume "Reset volume"

List message recipients (Connection 8.5 and later) "List recipients"

During Meeting Reminder Menu (Voice Commands)

For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
While listening to a meeting reminder, say:

Action Voice Command

Dial into meeting "Join"

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Voice Commands

Action Voice Command

Hear list of participants "List participants"

Record message to send to meeting organizer "Send message to organizer"

Record message to send to meeting participants "Send message to participants"

Hear about the next meeting reminder "Next"

Hear about the previous meeting reminder "Previous"

Accept a meeting invitation "Accept"

Decline a meeting invitation "Decline"

Cancel a meeting (meeting organizer only) "Cancel meeting"

Note The voice commands in this menu work only if you are using the calendar integration.

After Message Menu (Voice Commands)

Revised November 16, 2010
For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
After listening to a message, say:

Action Voice Command

Replay message "Repeat"

Play previous message "Previous"

Play next message "Next"

Save or restore as saved "Save"

Delete "Delete"

Reply "Reply"

Reply to all "Reply all"

Resend original message (NDRs only) "Resend"

Call the sender "Call sender"

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Voice Commands

Action Voice Command

(Not available on some systems)

Forward message "Forward"

Save or restore as new "Mark new"

(Not available on some systems)

Rewind message (No command available)

Play the original message (NDRs only) "Play original message"

Play message properties "Message properties"

List message recipients (Connection 8.5 and later) "List recipients"

Universal Actions (Voice Commands)

Revised November 16, 2010
For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
Use the following commands at any time:

Action Voice Command

Cancel or back up "Cancel"

Voice command Help "Help"

Phone keypad Help "Touchtone command Help

Return to Main menu "Main menu"

Hang up or exit the voicemail system "End call"

"Goodbye"

Repeat message or menu options "Repeat"

Change playback speed "Faster" or "Slower"

Change playback volume "Louder" or "Softer"

(Not available on some systems)

Reset playback speed to the default setting "Reset speed"

Reset playback volume to the default setting "Reset volume"

(Not available on some systems)

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Voice Commands

Action Voice Command

Pause or resume "Pause" or "Resume"

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 INDEX

A call transfer rules (continued)

changing settings for 64
accessing Connection 5 calling Connection 5
adding 49, 53, 58 calls 29, 63, 75
alternate devices 58 canceling forwarding of all to Connection 75
members to private lists 49 direct, about 63
names to addressing priority list 53 forwarding all to Connection 75
remote contacts to private lists 49 indirect, about 63
addressing priority list 53 placing by using voice commands 29
about 53 canceling forwarding of all calls to Connection 75
changing 53 changing 38, 44, 49, 50, 53, 55, 56, 57, 58, 61, 64, 67, 77, 78, 79, 80
alternate contact numbers 67 addressing priority list 53
about 67 alternate contact numbers 67
changing 67 alternate devices 58
alternate devices, adding or deleting 58 conversation menu style 61
alternate greeting 35, 37 directory listing status 57
about 35 greeting recordings 38
turning on or off 37 notification phone numbers 44
alternate keypad mappings 98, 101, 103 PIN 55
N phone menus and shortcuts 98 playback speed for conversation 80
S phone menus and shortcuts 103 playback speed for individual messages 78
X phone menus and shortcuts 101 playback volume for conversation 79
alternate transfer rule, about 63 playback volume for individual messages 77
appointments 31 private list members 49
listing upcoming 31 recorded name 56
managing, about 31 recorded names of private lists 50
attachments, effect on mailbox size 84 settings for call transfer rules 64
source of greetings 38
checking 8, 24
B deleted messages 24
messages 8
broadcast messages, about 81 classic conversation, phone menus and shortcuts 90
busy greeting, about 36 closed greeting, about 35
closed transfer rule, about 63
conversation 3, 4, 61, 79, 80
about 3
C changing playback volume for 79
calendar 31 menu style, about 61
listing upcoming meetings 31 menu style, changing 61
managing meetings, about 31 playback speed, changing 80
call transfer rules 63, 64 using phone keypad 3
about 63 using voice commands 4

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 Index

creating private lists 47 full mailbox 83

current greeting, rerecording 36 notifications of 83
reasons for 83

D
G
deleted messages 23, 24
about 23 Go to Message option 21
checking 24 greetings 35, 36, 37, 38, 40, 41
deleting permanently 23 about 35
deleting 23, 49, 51, 58 alternate 35
alternate devices 58 alternate, turning on or off 37
members from private lists 49 busy 36
messages permanently 23 changing source of 38
private lists 51 closed 35
delivery receipts, about 14 holiday 36
direct calls, about 63 internal 36
directory, changing listing status in 57 managing in multiple languages 35
disabling 69, 70, 71, 73 playing all 40
individual personal call transfer rule sets 71 recording 38
Transfer All rule set 73 recording in languages other than default 41
use of personal call transfer rule sets 70 rerecording current 36
use of personal call transfer rule sets by basic call transfer sources of 38
rules 69 standard 35
dispatch messages 27 system, about 38
about 27 turning on or off 38
responding to 27
distribution lists, responding to dispatch messages to 27
H

E holiday greeting, about 36

enabling 69, 70, 71, 73

individual personal call transfer rule sets 71
Transfer All rule set 73
I
use of personal call transfer rule sets 70 indirect calls, about 63
use of personal call transfer rule sets by basic transfer rules 69 input style, about 3
enrolling as a user 2 internal greeting, about 36
enrollment, about 1

L
F
languages 35, 41
finding messages 17, 18, 21 managing greetings in multiple 35
about 17 recording greetings in additional 41
Go to Message option 21 listing 31
Message Locator option 17 upcoming meetings 31
Phone View option 18
first-time enrollment, about 1
forwarded messages, effect on mailbox size 84
forwarding 12, 75 M
all calls to Connection 75 mailbox 83
messages 12 notifications of full 83

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 Index

mailbox (continued) personal call transfer rule sets (continued)

reasons for filling up 83 enabling and disabling individual 71
size, about 83 enabling and disabling use of 70
managing 14, 27, 31 enabling and disabling use of by basic transfer rules 69
dispatch messages 27 phone keypad, using 3
meetings, about 31 phone menus 85, 90, 98, 101, 103
receipts 14 alternate keypad mapping N 98
meetings 31, 33 alternate keypad mapping S 103
listing upcoming 31 alternate keypad mapping X 101
managing, about 31 classic conversation 90
starting immediate in Cisco Unified MeetingPlace 33 standard conversation 85
menu style, changing 61 phone menus: 94
Message Locator option 17 Optional Conversation 1 94
message retention policy, effect on mailbox size 83 phone numbers, changing notification 44
messages 8, 10, 12, 17, 18, 21, 23, 24, 27, 77, 78, 81 Phone View option 18
about deleted 23 PIN, changing 55
broadcast, about 81 placing calls by using voice commands 29
changing playback speed for individual 78 playback settings, about 77
changing playback volume for individual 77 playing all greetings 40
checking 8 private lists 47, 49, 50, 51
checking deleted 24 about 47
deleting permanently 23 adding remote contacts 49
finding with Go to Message option 21 changing members 49
finding with Message Locator option 17 changing recorded names of 50
finding with Phone View option 18 creating 47
forwarding 12 deleting 51
replying to 10 prompts, about 3
responding to dispatch 27

R
N
read receipts, about 14
name, See recorded name or alternate names receipts 14
NDR, See nondelivery receipts managing 14
nondelivery receipts 14, 84 types of 14
about 14 recorded name, changing 56
effect on mailbox size 84 recording 38, 41
notification 43, 44, 81 greetings in default language 38
about 43 greetings in languages other than default 41
changing phone numbers 44 remote contacts, adding to private lists 49
of broadcast messages 81 replying to messages 10
turning on or off 43 rerecording current greeting 36
reviewing members of private lists 49
rule sets, See personal call transfer rule sets
O
Optional Conversation 1, phone menus and shortcuts 94 S
sending voice messages 5
shortcuts 85, 90, 94, 98, 101, 103
P alternate keypad mapping N 98
personal call transfer rule sets 69, 70, 71 alternate keypad mapping S 103
about 69 alternate keypad mapping X 101

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x)
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 Index

shortcuts (continued) types of receipts 14

classic conversation 90
Optional Conversation 1 94
standard conversation 85
signing in to Connection 5
U
sources of greetings 38 user preferences 55, 56, 57
speed 78, 80 about 55
playback, changing for conversation 80 directory listing status, changing 57
playback, changing for individual messages 78 PIN, changing 55
standard conversation, phone menus and shortcuts 85 recorded name, changing 56
standard greeting, about 35 user, enrolling as 2
standard transfer rule, about 63 using 3, 4
starting immediate meetings in Cisco Unified MeetingPlace 33 phone keypad 3
system greeting, about 38 voice commands 4
using voice commands to place calls, about 29

T
transfer, See call transfer rules
V
Transfer All rule set 73 voice commands 4, 29, 106
about 73 lists of 106
enabling and disabling 73 placing calls by using 29
turning off 37, 38, 43 tutorials 4
alternate greeting 37 using 4
greetings 38 voice messages 5
notification to devices 43 sending 5
turning on 37, 38, 43 volume 77, 79
alternate greeting 37 playback, changing for conversation 79
greetings 38 playback, changing for individual messages 77
notification to devices 43
tutorials for voice commands 4

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x)
IN-4