MOHAMMADSOHAIL

General Manager-Hospitality Professional

Contact Summary
Mobile : 00923364500701
Dedicated hotel general manager with more than 15 years of experience
00923343992004 providing clients with the highest degree of hospitality and customer service
[email protected] by ensuring that facilities meet and exceed expectations. Strong leader
possessing outstanding work ethic and integrity, always dedicated to meeting
Skype Id : sohail.elawan budget and meticulously documenting financials. Manages by leading and
showing staff the rewards of pushing past their own expectations to provide
Education the best work possible.

HOSPITALITY SPECIALIZATION
Experiences
IN ROOMS DIVISION GENERAL MANAGER
AHLA (American Hotel & Lodging Avari Xpress Hotel Islamabad 01-01-2020 Till the date
association) Facilities: 210-Rooms, consist of standard, Deluxe & 02 F&B restaurants with
Post Graduate d Dubai 03 meeting Halls and Capacity of 700Pax.
POST GRADUATE GENERAL MANAGER
DIPLOMA IN HOSPITALITY AvariXpress Hotel and Boutique Residence Multan 01-03-2017 till 01-01-2020
MANAGEMENT.
Facilities: 152-Rooms, consist of standard, Deluxe & 02 F&B restaurants with
AHLA (American Hotel & Lodging
01 meeting Halls.
association)
Post Graduate d Dubai
RESIDENT MANAGER CORPORATE
Skills Hotel one by Pearl Continental Hotel Multan 01-06-2016 till 01-03-2017
Directly reporting to General Manager Operations based in Lahore. I am
responsible of all the departments performance and P&L , Working very closely
Revenue/Reservations with Sales and marketing for promotions and sales. ensuring control of
• Sales & Marketing expenditures as well as budgets set and guests satisfaction.
• Front Office Operation Consist of 72 rooms two restaurants and three banquet halls, handling Two
• Guest Relations Properties
• Customer Service/Concierge
• Call Center DIRECTOR ROOM SERVICE OR ROOM DIVISION
• Transportations Pearl Continental Lahore 12-05-2014 till 01-05 2016
• Housekeeping operation
Facilities: 607 Rooms with the consist of standard, executive, suites & 09 F&B
• Security & Safety
restaurants with 06 meeting Halls
As Front office Manager, I am responsible for general operation of the Front
COMPETENCIES: Office e.g. Reception, Reservations, Concierge, Switchboard and Night Manager.
As Front Division Manager i m directly reporting to DRD & General Manager. The
Microsoft Office Application position’ s main duties are divided in spot checking of hotel rooms to ensure
Opera V/5 and V/4 standards, authorizing all leave schedules or ensuring control of expenditures as
FIDELIO,6.20/6.25 Fox Pro, well as budgets set. As FOM i attend weekly executive and sales meetings as well
IDEAS (Hotel base Systems) as the General Manager’ s briefings with Front Office and As Dir. Housekeeping i
HOLIDEX (Holiday Inn World- am responsible of Hotel standards and guest satisfaction directly .
wide Reservation System)
Brilliant RESIDENT MANAGER
MICROS 3700 Hotel One by Pearl continental Faisalabad 01-01-2014 till 01-05-2014
OPMS
Facilities: 143-Guest rooms consist of Standard One bed room suite Family suite
Munshi system
with 3-F&B Outlets and 06 Banquet Halls
 MOHAMMADSOHAIL
General Manager-Hospitality Professional

Awards FRONT OFFICE MANAGER

Holiday Inn Dubai- Al Barsha Dubai, U.A.E. 07-08-2008 till 10-10-2013
Stay Real – Guest Experience
Champion Facilities: 310 Guestrooms consist of standard, executive, studio/one
Holiday Inn Downtown bedroom/two bedroom suites, 8 F&B outlets
February 2008 Employee of Successfully led to 3% increase in 2011 with added room revenue of $615,000, 3.6%
the Month increase with added room revenue of $595,000 in 2012 and 3.2% increase on Rev
Membership Priority Club Par with added room revenue of $546,000 in 2013 via Up Selling.
Rewards champion Managed to deliver a P&L cost saving of $55,000 by reviewing Front Office contract
Responsible of all departments Established Guest Satisfaction culture within the Front Office team. Efficiency of
manning and P&L, I have Check In increase from 79.16 to 92.73 and Check Out increase from 80.40 to 91.66.
increase Occupancy by 5% Achieved AMEA MTD Best In Class with Service Provided by Shuttle Service, score of
88.24 and Overall Business Centre, score of 86.59.

Trainings Obtained average of 2 points increase in all Heartbeat Front Office attributes during
2013.
Comprehensive creation and implementation of Hotel Heartbeat Action Plans.
Fire Life Safety
Successfully achieved 100% participation in all the EES surveys. Engagement Index of
Managerial skills
84.5% in April 2011, 85.1% in November 2011, 83.70% in July 2012, 89.1% in
Leader ship skills
November 2012 and 71.40% in April 2013, 91.8% in November 2013.
Departmental Trainer
Confidently dealt with Opera Shut Down in August 2012 and Opera Up-grade in
Core values champion
2013.
Up selling’ s skills
Assistant Front Office Manager: Assists the Front Office Manager in the smooth
Train the trainers and effective night supervisions operation ensuring maximum guest satisfaction
Be My Guest and adhering to the standards required by the hotel.
Can Do Night Manager: Efficiently and diplomatically deals with situations involving any
Step to Success champion aspect of Rooms Division where reputation or image of the hotel is represented.

DUTY/NIGHT MANAGER
Holiday Inn Downtown Dubai 01-04-2003 till 09-08 August 2008

Duty/Night Manager: Oversees the smooth and efficient hotel operation in the
absence of the Hotel Management, ensuring the total guest satisfaction at all
times. Supervises the Front Office functions as assigned. Responsible for the front
desk operation during the overnight shift. Primary responsibilities include:
registering guests, making reservations, preparing daily reports, balancing
transactions, and conducting security walks.
Guest Services executive: Responsible for greeting and registering the guest,
providing outstanding guest service during their stay, and settling the guest’ s
account upon completion of their stay. Ensures guests’ satisfaction at all times
and IHG product standard is maintained. Check in and out procedure and up
selling the F&B and Rooms
Reservations supervisor: Records and processes all reservation inquiries made
by phone, fax, or email efficiently and accurately. Convert enquires into sales
where possible in order to maximize revenue & occupancy, to meet hotel targets.
Promotes the desired work culture around the five core values of our winning
Ways and service of the InterContinental Hotels Group and the brand ethics.

REFERENCES
Furnished on request