Scribd
Upload
23 views9 pages

Stardom Checksheet

The document outlines steps for investigating and resolving problems, including creating sheets to document key details about the problem, system configuration, and acquiring additional information about the FCN/FCJ, VDS/ASTMAC, and network components. Information to collect includes system versions, logs, commands to check status and routing, and details on any instruments. Once analyzed, the process is to then recover from the problem.

Uploaded by

Ayman AL-Sheryani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
23 views9 pages

Stardom Checksheet

The document outlines steps for investigating and resolving problems, including creating sheets to document key details about the problem, system configuration, and acquiring additional information about the FCN/FCJ, VDS/ASTMAC, and network components. Information to collect includes system versions, logs, commands to check status and routing, and details on any instruments. Once analyzed, the process is to then recover from the problem.

Uploaded by

Ayman AL-Sheryani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
You are on page 1/ 9

Process chart

Problem occurs

Check phenomenon Create sheet Date See 'Attached1'


Customer name
Person in charge
System Configuration
Phenomenom
Operation
Priority
Schedule

Aquire information Aquire informatio FCN/FCJ See 'Attached2'


VDS/ASTMAC See 'Attached3'
Network See 'Attached4'

Investigate How to analyze FCN/FCJ ：TI34P02K03-02E [STARDIM System Analysis Guide : Inform
VDS/ASTMAC：TI34P02K03-02E [STARDIM System Analysis Guide : In
Network

Recover
TARDIM System Analysis Guide : Information analizing](Under preparation)
E [STARDIM System Analysis Guide : Information analizing](Under preparation)
STARDOM Check phenomenon sheet
Date and Time
Customer name
Person in charge Name: Yokogawa:
Tel: Tel:
Fax: Fax:
E-Mail: E-Mail:
Outline of the system

Phenomenon/Problem

Operation at that time

Others
Acquiring System Information for FCN/FCJ
Please see TI34P02K03-02E [STARDIM System Analysis Guide : Information
gathering]
"3.Acquiring System Information for FCN/FCJ"
Check sheet for the problem in VDS/ASTMAC
No． Item
1 Revision/Version VDS
OS
IE
JavaPlug-in
2 System information
3 Windows event logs
4 VDSCheck command
5 Phenomenon What has happened ?
e.g. The data in graphic isn't
updated.

When did it occur ?

Was anything done before it


occurred?(Not regarding system)
e.g.power failure

Was anything done before it


occurred?(Regarding system)
e.g. It seemed that updating data
became slowly.

Is there Anti-Virus software? What


is it?

Is there any other software in PC ?

（If restart PC for recovery） Does it


occurs frequently ?

Is there any operation and


condition in common when the
problem occurs?

6 System configuration

1 See License Management Tool for VDS Revision


2 Please see TI34P02K03-02E [STARDIM System Analysis Guide : Information gathering]
"2.4.2 Acquiring System Analysis Report"

3 Please see TI34P02K03-02E [STARDIM System Analysis Guide : Information gathering]


"2.4.1Acquiring Event Logs"

4 Please see TI34P02K03-02E [STARDIM System Analysis Guide : Information gathering]


"2.1.1Getting Information Using Vdscheck Command"
nalysis Guide : Information gathering]

nalysis Guide : Information gathering]

nalysis Guide : Information gathering]


d"
Network Information
No． Item
1 1.Network information
Network Configuration
（Model, Setting, etc.)

2 result of Ping （from PC to FCN） FCN1-VIP

Success/Failure FCN1-PIP-A

FCN1-PIP-B

3 Routing informarion of PC Execute the following command in Command


Prompt
netstat -r
4 Routing trace information of PC Execute the following command in Command
Prompt
tracert <IP address>
5 Information of Instruments LED status

Setting

Error logs

You might also like