2M4KMEN001
2M4KMEN001
2M4KMEN001
FS-1020MFP/FS-1220MFP
This Operation Guide is for models FS-1020MFP and FS-1220MFP.
This Operation Guide is intended to help you operate the machine correctly, perform routine maintenance and take a
simple troubleshooting action as necessary, so that you can always use the machine in good condition.
We recommend the use of our own brand supplies. We will not be liable for any damage caused by the use of third party
supplies in this machine.
A label shown in the illustration assures that the supplies are our own brand.
Included Guides
The following guides are supplied with the machine. Refer to them as necessary.
Quick Installation Guide Describes the procedures for installation of the machine.
Safety Guide Provides safety and cautionary information for the installation and use of
the machine. Be sure to read this guide before using the machine.
Safety Guide Describes the machine installation space, cautionary space, and other
(FS-1020MFP/FS-1025MFP/FS-1120MFP/ information. Be sure to read this guide before using the machine.
FS-1125MFP/FS-1220MFP/FS-1320MFP/
FS-1325MFP)
Operation Guide (This Guide) Describes how to load paper, basic copy, print and scan operations, and
troubleshooting.
KYOCERA Client Tool User Guide Describes how to use KYOCERA Client Tool. KYOCERA Client Tool is a
software program that is installed on your computer to enable you to
configure machine settings.
Printer Driver User Guide Describes how to install the printer driver and use printer functionality.
KYOCERA Net Viewer User Guide Describes how to monitor the network printing system with KYOCERA
Net Viewer.
Contents
2 Preparation .....................................................................................................................................................2-1
Connections ...................................................................................................................................................2-2
Loading Paper ................................................................................................................................................2-4
Loading Originals ........................................................................................................................................2-16
Installing and Uninstalling Drivers and Utilities .......................................................................................2-17
Machine Settings .........................................................................................................................................2-22
Configuration ...............................................................................................................................................2-36
Printing the Status Page .............................................................................................................................2-42
3 Copying ..........................................................................................................................................................3-1
Basic Operation .............................................................................................................................................3-2
Manual Duplex ...............................................................................................................................................3-3
Using Programs .............................................................................................................................................3-5
Copying Functions ........................................................................................................................................3-5
ID Card Copy ..................................................................................................................................................3-6
4 Printing ...........................................................................................................................................................4-1
Printing from Application Software .............................................................................................................4-2
About GX Driver .............................................................................................................................................4-2
Manual Duplex ...............................................................................................................................................4-3
Print Box .........................................................................................................................................................4-5
Changing the Default Printer Driver Settings (Windows 7 for example) ..................................................4-6
5 Scanning ........................................................................................................................................................5-1
Push Scan ......................................................................................................................................................5-2
Using Programs .............................................................................................................................................5-3
Quick Scan (Scan to PDF/Scan to Email/Scan to Folder) ..........................................................................5-4
Scanning using TWAIN/WIA .........................................................................................................................5-5
6 Maintenance ...................................................................................................................................................6-1
General Information ......................................................................................................................................6-2
Toner Container Replacement .....................................................................................................................6-2
Maintenance Kit Replacement ......................................................................................................................6-5
Cleaning the Machine ....................................................................................................................................6-5
Maintenance Menu ........................................................................................................................................6-7
Prolonged Non-Use and Moving of the Machine ........................................................................................6-8
7 Troubleshooting ............................................................................................................................................7-1
Solving Malfunctions ....................................................................................................................................7-2
Error Messages ..............................................................................................................................................7-7
Clearing Paper Jams .....................................................................................................................................7-9
8 Appendix ........................................................................................................................................................8-1
Specifications ................................................................................................................................................8-2
i
ii
Legal and Safety Information
Notice
The information in this guide is subject to change without notification. Additional pages may be inserted in future editions.
The user is asked to excuse any technical inaccuracies or typographical errors in the present edition.
No responsibility is assumed if accidents occur while the user is following the instructions in this guide. No responsibility is
assumed for defects in the machine's firmware (contents of its read-only memory).
This guide, and any copyrightable subject matter sold or provided with or in connection with the sale of the machine, are
protected by copyright. All rights are reserved. Copying or other reproduction of all or part of this guide, or any
copyrightable subject matter without the prior written consent of KYOCERA Document Solutions Inc. is prohibited. Any
copies made of all or part of this guide, or any copyrightable subject must contain the same copyright notice as the material
from which the copying is done.
Regarding Tradenames
Adobe Acrobat, and Flash are registered trademarks of Adobe Systems Incorporated.
Macintosh and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
ENERGY STAR is a U.S. registered mark.
All other brand and product names are registered trademarks or trademarks of their respective companies.
iii
Compliance and Conformity
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• The use of a non-shielded interface cable with the referenced device is prohibited.
CAUTION — The changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
This device complies with Part 15 of FCC Rules.
Operation is subject to the following two conditions; (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
* The above warning is valid only in the United States of America.
Interface connectors
IMPORTANT Be sure to power off the machine before connecting or disconnecting an interface cable. For protection
against static electricity discharge to the machine's internal electronics through the interface connector(s), cover any
interface connector that is not in use with the protective cap supplied.
CDRH Regulations
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented
regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured after August 1,
1976. Compliance is mandatory for products marketed in the United States. A label indicating compliance with the CDRH
regulations must be attached to laser products marketed in the United States.
iv
Safety Instructions Regarding the Disconnection of Power
Caution: The power plug is the main isolation device! Other switches on the equipment are only functional switches and
are not suitable for isolating the equipment from the power source.
VORSICHT: Der Netzstecker ist die Hauptisoliervorrichtung! Die anderen Schalter auf dem Gerät sind nur
Funktionsschalter und können nicht verwendet werden, um den Stromfluß im Gerät zu unterbrechen.
Sleep Mode
The device automatically enters Sleep Mode when approximately 1 minute has passed since the device was last used.
The amount of time of no activity that must pass before Sleep Mode is activated may be lengthened by changing the Auto
sleep setting. For details, refer to Device Defaults Tab on page 2-38.
CAUTION If this machine will be left unused for an extended period (e.g. overnight), turn it off at the power
switch. If the machine will not be used for an even longer period of time (e.g. vacation), remove the power
plug from the outlet as a safety precaution.
CAUTION Remove paper from the cassettes and seal it in the paper storage bag to protect it from humidity.
Duplex Printing
This machine includes duplex printing as a standard function. For example, by printing two single-sided originals onto a
single sheet of paper as a duplex printing, it is possible to lower the amount of paper used.
Printing in duplex mode reduces paper consumption and contributes to the conservation of forest resources. Duplex mode
also reduces the amount of paper that must be purchased, and thereby reduces cost. It is recommended that machines
capable of duplex printing be set to use duplex mode by default.
v
Environmental benefits of "Power Management"
To reduce power consumption when idle, this machine is equipped with a power management function that automatically
activates energy-saving mode when the machine is idle for a certain period of time. Although it takes the machine a slight
amount of time to return to READY mode when in energy-saving mode, a significant reduction in energy consumption is
possible.
It is recommended that the machine be used with the activation time for energy-saving mode set to the default setting.
vi
Safety Conventions in This Guide
The sections of this guide and parts of the machine marked with symbols are safety warnings meant to protect the user,
other individuals and surrounding objects, and ensure correct and safe usage of the machine. The symbols and their
meanings are indicated below.
WARNING: Indicates that serious injury or even death may result from insufficient attention to or incorrect
compliance with the related points.
CAUTION: Indicates that personal injury or mechanical damage may result from insufficient attention to or
incorrect compliance with the related points.
The following symbols indicate that the related section includes safety warnings. Specific points of attention are indicated
inside the symbol.
The following symbols indicate that the related section includes information on prohibited actions. Specifics of the
prohibited action are indicated inside the symbol.
The following symbols indicate that the related section includes information on actions which must be performed. Specifics
of the required action are indicated inside the symbol.
Please contact your service representative to order a replacement if the safety warnings in this Operation Guide are
illegible or if the guide itself is missing. (fee required)
Note An original which resembles a bank note closely may not be copied properly in some rare cases because this
machine is equipped with a counterfeiting prevention function.
vii
Environment
The service environmental conditions are as follows:
• Temperature: 50 to 90.5 °F (10 to 32.5 °C)
• Humidity: 15 to 80 %
However, adverse environmental conditions may affect the image quality. Avoid the following locations when selecting a
site for the machine.
• Avoid locations near a window or with exposure to direct sunlight.
• Avoid locations with vibrations.
• Avoid locations with drastic temperature fluctuations.
• Avoid locations with direct exposure to hot or cold air.
• Avoid poorly ventilated locations.
If the floor is delicate against casters, when this machine is moved after installation, the floor material may be damaged.
During printing, some ozone is released, but the amount does not cause any ill effect to one’s health. If, however, the
machine is used over a long period of time in a poorly ventilated room or when printing an extremely large number of
copies, the smell may become unpleasant. To maintain the appropriate environment for print work, it is suggested that the
room be properly ventilated.
If toner happens to spill from parts which contain toner, avoid inhalation and ingestion, as well as contact with your
eyes and skin.
• If you do happen to inhale toner, move to a place with fresh air and gargle thoroughly with a large amount of
water. If coughing develops, contact a physician.
• If you do happen to ingest toner, rinse your mouth out with water and drink 1 or 2 cups of water to dilute the contents of
your stomach. If necessary, contact a physician.
• If you do happen to get toner in your eyes, flush them thoroughly with water. If there is any remaining tenderness,
contact a physician.
• If toner does happen to get on your skin, wash with soap and water.
Do not attempt to force open or destroy parts which contain toner.
Other precautions
After use, always dispose of the Toner Container in accordance with Federal, State and Local rules and regulations.
Store all consumables in a cool, dark location.
If the machine will not be used for an extended period of time, remove the paper from the cassette, return it to its original
package and reseal it.
viii
About the Operation Guide
This Operation Guide contains the following chapters:
1 Machine Parts
This chapter lists the names of different machine parts.
2 Preparation
This chapter explains how to start up the machine, load paper and originals, and use the application software included in
the Product Library disc.
3 Copying
This chapter explains the functions you can use when copying.
4 Printing
This chapter explains the printing procedure from an application software.
5 Scanning
This chapter explains the functions you can use when scanning originals.
6 Maintenance
This chapter explains how to replace the toner container and how to care for your machine.
7 Troubleshooting
This chapter explains how to handle machine problems that may occur, such as paper jams.
8 Appendix
This chapter lists the machine specifications.
ix
x
1 Machine Parts
1-1
Machine Parts
4 9
5
6
7
8
10
1 Original Cover
2 Original Size Indicator Plates
3 Platen
4 Inner Tray
5 Paper Stopper
6 Front Cover
7 Cassette Cover
8 Cassette
9 Operation Panel
10 Power Switch
1-2
Machine Parts
13
11
12
11 Rear Cover
12 Power Cord Connector
13 USB Interface Connector
1-3
Machine Parts
Operation Panel
[ID Card Copy] key Displays the ID Card Copy Mode Select key • Set the mode to Copies,
screen. Density, or Program.
[Copy] key Displays the Copy screen. • Press and hold for 5 seconds to
print the status page. Refer to
[Scan] key Displays the Scan screen.
Printing the Status Page on
[Print Box] key Displays the Print Box screen. page 2-42.
Copies indicator Lights up when Copies is selected.
Enter the number of copies.
Density indicator Lights up when Density is selected.
Adjust the copy density.
Program indicator Lights up when Program is
selected. Select the program
number.
1-4
2 Preparation
2-1
Preparation
Connections
This section explains how to start up the machine.
Note Use a USB cable with a rectangular Type A plug and a square Type B plug.
The USB cable should be shielded and no longer than 5 meters (16 feet) long.
2 Connect the other end of the USB cable to the computer's USB interface connector.
Note Only use the power cord supplied with the machine.
1 Connect the power cord to the power cord connector at the rear of the machine.
2-2
Preparation
3 Press the power switch to On. The machine begins to warm up.
IMPORTANT If you install the toner container and switch on the power, a screen with
two bars ( ) rotating is shown on the display on the operation panel. When the
machine is first switched on after toner installation, there will be a delay of
approximately 7 minutes before the machine gets ready to use. Once 01 appears in the
display on the operation panel, machine installation is complete.
2-3
Preparation
Loading Paper
General Guidelines
The machine is designed to print on standard copier paper, but it can also accept a variety of other types of paper within
the limits specified below.
Note The manufacturer assumes no liability for problems that occur when paper not satisfying these requirements
is used.
Selection of the right paper is important. Using the wrong paper can result in paper jams, curling, poor print quality, and
paper waste, and in extreme cases can damage the machine. The guidelines given below will increase the productivity of
your office by ensuring efficient, trouble-free printing and reducing wear and tear on the machine.
Paper Availability
Most types of paper are compatible with a variety of machines. Paper intended for xerographic copiers can also be used
with the machine.
There are three general grades of paper: economy, standard, and premium. The most significant difference between
grades is the ease with which they pass through the machine. This is affected by the smoothness, size, and moisture
content of the paper, and the way in which the paper is cut. The higher the grade of paper you use, the less risk there will
be of paper jams and other problems, and the higher the level of quality your printed output will reflect.
Differences between paper from different suppliers can also affect the machine's performance. A high-quality machine
cannot produce high-quality results when the wrong paper is used. Low-priced paper is not economical in the long run if it
causes printing problems.
Paper in each grade is available in a range of basis weights (defined later). The traditional standard weights are 60 to
120 g/m² (16 to 31.9b).
Paper Specifications
The following table summarizes the basic paper specifications. Details are given on the following pages:
Item Specifications
2-4
Preparation
70 mm
(2-3/4 inches)
Maximum
Paper Size
Condition
Avoid using paper that is bent at the edges, curled, dirty, torn, embossed, or contaminated with lint, clay, or paper shreds.
Use of paper in these conditions can lead to illegible printing and paper jams, and can shorten the life of the machine. In
particular, avoid using paper with a surface coating or other surface treatment. Paper should have as smooth and even a
surface as possible.
Composition
Do not use paper that has been coated or surface-treated and contains plastic or carbon. The heat of fusing can cause
such paper to give off harmful fumes.
Bond paper should contain at least 80% pulp. Not more than 20% of the total paper content should consist of cotton or
other fibers.
Paper Sizes
Cassette is available for the paper sizes shown below. The dimensional tolerances are ±0.7 mm for the length and width.
The angle at the corners must be 90° ±0.2°.
• A4 (210 × 297 mm)
• A5 (148 × 210 mm)
• A6 (105 × 148 mm)
• Folio (210 × 330 mm)
• JIS B5 (182 × 257 mm)
• ISO B5 (176 × 250 mm)
• Letter (8-1/2 × 11 inches)
• Legal (8-1/2 × 14 inches)
• Statement (5-1/2 × 8-1/2 inches)
• Executive (7-1/4 × 10-1/2 inches)
2-5
Preparation
Smoothness
The paper should have a smooth, uncoated surface. Paper with a rough or sandy surface can cause blank spaces in the
printed output. Paper that is too smooth can cause multiple feeding and fogging problems. (Fogging is a gray background
effect.)
Basis weight
Basis weight is the weight of paper expressed in grams per square meter (g/m²). Paper that is too heavy or too light may
cause feed errors or paper jams as well as premature wear of the product. Uneven weight of paper, namely uneven paper
thickness may cause multiple-sheet feeding or print quality problems such as blurring because of poor toner fusing.
The recommended basis weight is between 60 and 220 g/m² (16 to 58.5 lib/ream).
Thickness
The paper used with the machine should be neither extremely thick nor extremely thin. If you are having problems with
paper jams, multiple feeds, and faint printing, the paper you are using may be too thin. If you are having problems with
paper jams and blurred printing the paper may be too thick. The correct thickness is 0.086 to 0.110 mm (3.4 to 4.3 mils).
Moisture Content
Moisture content is defined as the percent ratio of moisture to the dry mass of the paper. Moisture can affect the paper’s
appearance, feed ability, curl, electrostatic properties, and toner fusing characteristics.
2-6
Preparation
The moisture content of the paper varies with the relative humidity in the room. When the relative humidity is high and the
paper absorbs moisture, the paper edges expand, becoming wavy in appearance. When the relative humidity is low and
the paper loses moisture, the edges shrink and tighten, and print contrast may suffer.
Wavy or tight edges can cause jams and alignment anomalies. The moisture content of the paper should be 4 to 6%.
To ensure correct moisture content, it is important to store the paper in a controlled environment. Some tips on moisture
control are:
• Store paper in a cool, dry location.
• Keep the paper in its wrapping as long as possible. Re-wrap paper that is not in use.
• Store paper in its original carton. Place a pallet etc. under the carton to separate it from the floor.
• After removing paper from storage, let it stand in the same room as the machine for 48 hours before use.
• Avoid leaving paper where it is exposed to heat, sunlight, or damp.
2-7
Preparation
Special Paper
The following types of special paper can be used:
• Preprinted paper
• Labels*
• Bond paper
• Recycled paper
• Thin paper* (60 to 64 g/m²)
• Rough paper
• Letterhead
• Colored paper
• Prepunched paper
• Envelopes*
• Cardstocks (Postcards)*
• Thick paper (90 to 220 g/m²)
• High-quality paper
* Only one sheet can be loaded at a time in the cassette.
Use paper that is sold specifically for use with copiers or printers (heat-fusing type).
Since the composition and quality of special paper vary considerably, special paper is more likely than white bond paper to
give trouble during printing. No liability will be assumed if moisture and so forth given off during printing on special paper
causes harm to the machine or operator.
Note Before purchasing any type of special paper, test a sample on the machine and check that printing quality is
satisfactory.
Labels
One label sheet can be loaded at a time.
The basic rule for printing on adhesive labels is that the adhesive must never come into contact with any part of the
machine. Adhesive paper sticking to the drum or rollers will damage the machine.
Adhesive
Carrier sheet
Label paper has a structure comprising of three layers, as shown in the diagram. The top sheet is printed on. The adhesive
layer consists of pressure-sensitive adhesives. The carrier sheet (also called the linear or backing sheet) holds the labels
until used. Due to the complexity of its composition, adhesive-backed label paper is particularly likely to give printing
problems.
Adhesive label paper must be entirely covered by its top sheet, with no spaces between the individual labels. Labels with
spaces in between are liable to peel off, causing serious paper jam problems.
2-8
Preparation
Some label paper is manufactured with an extra margin of top sheet around the edge. Do not remove the extra top sheet
from the carrier sheet until after printing is finished.
Acceptable Unacceptable
Top sheet
Carrier sheet
The table below lists the specifications for adhesive label paper.
Item Specification
Postcards
One postcard can be loaded at a time. Make sure the postcards you are going to set are not curled. Feeding curled
postcards may cause paper jams.
Some postcards have rough edges on the back (those are created when the paper is cut). In this case, put the postcard on
a flat place and rub the edges with, for example, a ruler to smooth them.
Envelopes
One envelope can be loaded at a time. Envelopes should be fed in the face-up position, right edge first.
Since the composition of an envelope is more complex than that of ordinary paper, it is not always possible to ensure
consistent printing quality over the entire envelope surface.
Normally, envelopes have a diagonal grain direction. This direction can easily cause wrinkles and creases when envelopes
pass through the machine. Before purchasing envelopes, make a test print to check whether the machine accepts the
envelope.
• Do not use envelopes that have an encapsulated liquid adhesive.
• Avoid a long printing session for envelopes only. Extended envelope printing can cause premature machine wear.
2-9
Preparation
Thick Paper
If an excessive amount of thick paper is loaded in the cassette, it may not be fed. In that case, reduce the number of
sheets to be loaded.
Fan the stack of paper and align the edges before loading them in the paper source. Some types of paper have rough
edges on the back (those are created when the paper is cut). In this case, put the paper on a flat place and rub the edges
once or twice with, for example, a ruler to smooth them. Feeding rough edged paper may cause paper jams.
Burrs
Burrs
Note If paper is not fed even after its rough edges have been removed, warp the paper at the leading edge upward
for a few millimeters as shown in the figure, and then load the paper.
Colored Paper
Colored paper should satisfy the same conditions as white bond paper. Refer to Paper Specifications on page 2-4. In
addition, the pigments used in the paper must be able to withstand the heat of fusing during the printing process (up to
200°C or 392°F).
Preprinted Paper
Preprinted paper should satisfy the same conditions as white bond paper. Refer to Paper Specifications on page 2-4. The
preprinted ink must be able to withstand the heat of fusing during the printing process, and must not be affected by silicone
oil.
Do not use paper with any kind of surface treatment, such as the type of paper commonly used for calendars.
Recycled Paper
Select recycled paper that meets the same specifications as the white bond paper except for whiteness. Refer to Paper
Specifications on page 2-4.
Note Before purchasing recycled paper, test a sample on the machine and check that the printing quality is
satisfactory.
2-10
Preparation
Paper Type
The machine is capable of printing under the optimum setting for the type of paper being used.
Not only can preset paper types be selected, but it is also possible for you to define and select customized paper types.
Paper type can be changed using the printer driver and KYOCERA Client Tool. The following types of paper can be used.
If using paper that has been folded or is curled, straighten it prior to loading. Failure to do so may result in a paper jam.
2-11
Preparation
Note When using paper that is larger than A4/Letter, remove the cassette cover.
Gently press on both the left and right sides of the cassette cover and pull.
1 2
2 Adjust the position of the width guides located on the left and right sides of the cassette.
2-12
Preparation
Note When using paper larger than A4/Letter, pull out the paper length guide.
2-13
Preparation
4 Load the paper all the way in the cassette until the paper touches the far inner side. Ensure
the side to be printed is facing up and the paper is not folded, curled, or damaged.
IMPORTANT Adjust so that there is no gap between the paper length guide and the
paper.
Note Load an amount of paper that fits under (does not contact) the tabs on the width
guides.
Correct Incorrect
Load envelope with the print side facing up.
2-14
Preparation
Note When storing the cassette, or when using paper larger than A4/Letter, remove
the cassette cover.
6 Specify the paper size and type for the cassette using KYOCERA Client Tool. For more
information, refer to Configuration on page 2-36.
Note Set the same paper size to the paper size that is set on the machine.
2-15
Preparation
Loading Originals
You may place books or magazines on the platen in addition to ordinary sheet originals.
Note Shadows may be produced around the edges and in the middle of open-faced originals.
IMPORTANT Do not push the original cover forcefully when you close it. Excessive
pressure may crack the platen. (Allowable load weight: 5 kg or less)
When placing books or magazines on the machine, do so with the original cover in the open
position.
2-16
Preparation
Software
The following software can be installed from the provided Product Library disc.
: Installed standard. : Installed if selected.
Installation Method
Reference
Software Function Description Express Custom Page
Install Install
GX DRIVER Print Driver for printing files on a computer using Printer
the machine. This printer driver enables full Driver User
use of the machine’s features. Guide
GX XPS DRIVER Printer driver for XPS (XML Paper —
Specification) format developed by Microsoft
Corporation.
TWAIN Driver Scan Driver for scanning on the machine using a 5-5
TWAIN-compatible software application.
WIA Driver WIA (Windows Imaging Acquisition) is a 5-5
function of Windows that enables reciprocal
communication between an imaging device
such as a scanner and an image processing
software application. An image can be
acquired using a WIA-compliant software
application, which is convenient when a
TWAIN-compliant software application is not
installed in the computer.
KYOCERA Net Utility Utility that enables the machine to be — KYOCERA
Viewer monitored when connected to a network. Net Viewer
User Guide
KYOCERA Client Utility that enables current and all supported 2-22
Tool devices status, features and settings to be
accessed.
When KYOCERA Client Tool is installed, the
following utilities are installed.
• Status Monitor (page 2-27)
• Preset Tool (page 2-28)
• Configuration (page 2-36)
• Maintenance Menu (page 6-7)
2-17
Preparation
Note In Windows operating systems, you must be logged in with administrator privileges to install the software.
You can use either Express Install or Custom Install to install the software. Express Install automatically detects connected
machines and installs the required software. Use Custom Install if you want to specify the printer port and select the
software to be installed.
1 Turn on the computer and start up Windows.
If the Welcome to the Found New Hardware Wizard screen displays, select Cancel.
2 Insert the Product Library disc supplied with the machine into the optical drive. In Windows
7, Windows Server 2008 and Windows Vista, the user account control window may appear.
Click Yes.
The installation program launches.
Note If the software install wizard does not launch automatically, open the Product
Library disc window in Windows Explorer and double-click Setup.exe.
3 Click View License Agreement and read the License Agreement. Click Accept.
Express Install
In Express Install, the installer automatically detects the machine when it is turned on. Use Express Install for standard
connection methods.
1 Select the Express Install tab. The installer detects the machine.
If the installer does not detect a print system, check that the print system is connected via
USB and that it is turned on. Then click (Refresh) to search print system again.
2-18
Preparation
2 Select the machine you want to install, select the Driver Package, and click Install.
Note If the Found New Hardware Wizard appears, click Cancel. If a hardware
installation warning message appears, click Continue.
If the Windows security window appears, click Install this driver software anyway.
3 A message appears saying that your software is ready to use. To print a test page, select
the Print a test page checkbox and select the machine.
Click Finish to exit the installation wizard.
This completes the software installation procedure.
Custom Install
Use Custom Install if you want to specify the printer port and select the software to be installed.
1 Select Custom Install tab.
2 Select the device to be installed, and click the arrow button to move it to the Products to
Install list.
3 Select the software to be installed, and click the arrow button to move it to the Products to
Install list.
4 Click Install.
5 A message appears saying that your software is ready to use. To print a test page, select
the Print a test page checkbox and select the machine.
Click Finish to exit the installation wizard.
This completes the software installation procedure.
Installation on a Macintosh
This section explains how to install the printer driver in Mac OS.
1 Turn on the machine and the Macintosh.
2 Insert the Product Library disc supplied with the machine into the optical drive.
3 Double-click the Product Library disc icon.
2-19
Preparation
7 Install the printer driver as directed by the instructions in the installation software.
IMPORTANT In the Authentication screen, enter the name and password used to log
in to the operating system.
This completes the printer driver installation.
2-20
Preparation
IMPORTANT On Macintosh computers, because the machine settings are specified using a PPD (PostScript Printer
Description) file, the software cannot be uninstalled using the Product Library disc.
Note When KYOCERA Net Viewer is installed, separate uninstallers are launched for this application. Proceed with
the uninstallation steps for this application as directed by the on-screen instructions.
2-21
Preparation
Machine Settings
Various machine settings can be configured from a computer using KYOCERA Client Tool. Install KYOCERA Client Tool
from the provided Product Library disc.
Note For the detailed functions of KYOCERA Client Tool, refer to KYOCERA Client Tool User Guide.
2-22
Preparation
General
1
2
3
4
5
Reference
No. Item Description
Page
1 Machine list The list at the top of KYOCERA Client Tool screen —
includes all of the supported machines installed on
your computer. You can select a machine from this
list to view its properties and select available options,
such as configuration, maintenance, and driver
download.
2 Print The Print tab gives you access to printing 2-24
preferences and machine driver properties. Click
Preferences or Properties to open the settings.
3 Device The Device tab lets you configure a machine, view 2-25
documentation, restart a machine and restore factory
default settings.
Click Configuration to display the Configuration
screen. This lets you configure various machine
settings. Refer to Configuration on page 2-36.
4 Scan The Scan tab lets you configure TWAIN and Quick 2-25
Scan settings.
Scan to PDF, Scan to Email and Scan to Folder can
also be executed from this tab.
2-23
Preparation
Reference
No. Item Description
Page
5 Maintenance The Maintenance tab lets you open KYOCERA Net 2-26
Viewer*, order replacement toner, view our web site,
and download software.
Click Maintenance Menu to display the
Maintenance Menu screen. This lets you perform
machine maintenance. Refer to Maintenance Menu
on page 6-7.
6 Machine status This shows a 3D image of the selected machine and —
its current status. Click (Refresh) to refresh the
machine status.
7 Supplies The Supplies tab shows the toner status. —
Device Overview The Device Overview tab shows the machine —
settings.
8 Close Clicking Close exits KYOCERA Client Tool. —
* To display KYOCERA Net Viewer, KYOCERA Net Viewer must be installed.
Print Tab
1
2
2-24
Preparation
Device Tab
1
2
3
Reference
No. Item Description
Page
1 Configuration Opens the Configuration screen for the selected 2-36
machine.
2 Preset Opens the Preset Tool screen for the selected 2-28
machine.
3 Documentation Opens the folder where manuals are contained. —
4 Device restart Click the Device restart icon to restart the machine. —
Click Yes to confirm. You must be logged in with
administrator privileges on your PC.
5 Factory default Click the Factory default icon to return all of the —
machine properties of the selected model to its
default settings. Click OK to confirm. You must be
logged in with administrator privileges on your PC.
Scan Tab
1
2
Reference
No. Item Description
Page
1 Preferences Opens TWAIN screen. Set the default value for the 2-34
TWAIN scan.
2 Quick Scan Opens Quick Scan screen. 2-34
Settings
3 Scan to PDF Saves the scanned image in PDF format. 5-4
4 Scan to Email Attaches the scanned image to a new E-mail 5-4
message.
5 Scan to Folder Saves the scanned image to a specified folder. 5-4
2-25
Preparation
Maintenance Tab
1
2
3
4
2-26
Preparation
Status Monitor
When KYOCERA Client Tool is installed, you can check the machine status in the Status Monitor icon.
The Status Monitor icon displays machine status messages in the lower right corner of the screen.
Screen Overview
The screen overview of the Status Monitor icon is as follows.
When the Status Monitor icon is active, you can select KYOCERA Client Tool options by
right-clicking the icon in the system tray.
1
2
3
2-27
Preparation
Default Settings
This section explains the default settings for each function.
Functions Description
Copy The default settings for Copy are changed with the Configuration. For details, refer to
Configuration on page 2-36.
Print Box It is not possible to change the default settings for Print Box. The job stored in the Default
folder is printed. The Program is used to select the Print Box. Refer to Program Settings on
page 2-28.
Push Scan It is not possible to change the default settings for Push Scan. The Program is used to change
the settings. Refer to Program Settings on page 2-28.
Program Settings
If you have settings that are frequently changed from the default settings, register the settings in a program. You can
simply select the program number as needed to recall those functions.
Programs can be registered from a computer using Preset Tool. The Preset Tool is a function of KYOCERA Client Tool.
Three programs can be registered per function.
This section explains how to register a program. To use a registered program, refer to the pages of each function.
• Copy: Basic Operation on page 3-2
• Scan: Push Scan on page 5-2
• Print Box: Printing from Print Box on page 4-6
2-28
Preparation
General
3 4 5
1 6
Reference
No. Item Description
Page
1 Program number Select the program number (1 to 3) to be registered. When a program number is —
selected, the settings registered in that number appear in the right-hand screen.
2 Summary Shows a list of the settings of the selected program. —
3 Copy Set programs for the Copy function. 2-30
4 Scan Set programs for the Scan function. 2-32
5 Print Box Set programs for the Print Box function. 2-33
6 Reset Reset the program to default values. —
7 Save Save your settings. —
8 Close Close the Preset Tool. —
2-29
Preparation
Copy Tab
1 7
2 8
9
3
4
10
5
11
6
3 Resolution The resolution is selected when Text + Photo is selected in Original image. Select
600 dpi when you want good reproduction of fine text and lines in originals which
contain a mixture of text and photos.
Value:
Note The Photo and Text selections in Original image are fixed at 300 dpi.
4 Copies* Set the default value for the number of copies.
Value: 1 to 99
5 Collate Scan multiple originals and deliver complete sets of copies as required according to
page number.
Value:
Off On
2-30
Preparation
On Off
* Non-numeric characters cannot be entered. If entered number is beyond range, the max/min value will be
restored.
2-31
Preparation
Scan Tab
1
2 5
3 6
7
4 8
9 11
10
12
9 Output name Assign a document name to scanned images. When there are multiple pages, a
three-digit incrementing number such as Scan_001, Scan_002... is appended to the
end of the file name. Up to 16 characters can be entered.
10 File format Specify the image file format.
Value: BMP, JPEG, PNG, TIFF, PDF
2-32
Preparation
2-33
Preparation
Item Description
Preferences Change the TWAIN scan settings. This setting is effective for Quick Scan only.
Quick Scan Settings Change the settings for Scan to PDF, Scan to Email and Scan to Folder.
TWAIN Settings
8
1 4
5
2 6
3
7
9 10
2-34
Preparation
1 2
2-35
Preparation
Configuration
The Configuration is a function of KYOCERA Client Tool. The default settings of the machine can be changed and the
messages that appear in the Status Monitor can be set.
Note For the detailed functions of the Configuration, refer to KYOCERA Client Tool User Guide.
2-36
Preparation
Configuration Screen
General
5
1
2
3
Reference
No. Item Description
Page
1 Device Defaults Configure overall machine operation. 2-38
2 Copy Configure settings for copying functions. 2-40
3 Status Monitor Configure settings for the Status Monitor. 2-41
4 OK/Cancel/Apply Clicking OK exits the Configuration after applying the modified machine —
settings.
Clicking Cancel exits the Configuration without applying the modified
machine settings.
Clicking Apply applies the modified machine settings without exiting the
Configuration.
5 — Close the Configuration. —
2-37
Preparation
1 2
4 7
5 8
9 10
11
12 14
13
15
2-38
Preparation
2-39
Preparation
Copy Tab
2-40
Preparation
2
3
2-41
Preparation
To print the status page, hold down the Mode Select key for 5 seconds.
2-42
3 Copying
3-1
Copying
Basic Operation
Follow the steps as below for basic copying.
1 Configure necessary settings in KYOCERA Client Tool in advance. Refer to Machine
Settings on page 2-22.
2 Press [Copy].
3 Place the originals. For details, refer to Loading Originals on page 2-16.
Press the Mode Select key to select Program, and press [S] or [T] to select the program
number.
Note For details on functions that are registered in programs, refer to Using
Programs on page 3-5.
P0 is the status with no program set.
5 Enter the number of copies.
Press the Mode Select key to select Copies, and press [S] or [T] to enter the number of
copies.
6 Adjust density using 7 levels (-3 (Lighter) to 3 (Darker)).
Press the Mode Select key to select Density, and press [S] or [T] to select your desired
density.
7 Press [Start] to start copying.
3-2
Copying
Manual Duplex
To copy on both sides of the paper, use Manual Duplex.
1 Select copy functions and place the front-side original (or odd numbered page) as
explained in Basic Operation on page 3-2.
3 Retrieve the paper from the inner tray. If copying on multiple sheets, fan through the sheets
to separate them prior to loading.
3-3
Copying
4 Copy the back side (or even numbered page). Load the paper as shown.
Long Edge Binding Short Edge Binding
(Finished)
(Finished)
5 Place the back-side original (or even numbered page). For details, refer to Loading
Originals on page 2-16.
6 Press [Start]. The back side is copied, and duplex copying is completed.
3-4
Copying
Using Programs
If there are settings that you frequently change from the default state, register the settings in a program. You can simply
select the program number as needed to recall those functions.
Copy functions can be registered in three programs.
The programs below have been preregistered. The registered contents can be re-registered for easier use in your
environment.
Note For details on program registration and the various functions, refer to Program Settings on page 2-28.
Refer to Basic Operation on page 3-2 for recalling programs.
Copying Functions
Copying functions are as follows. These functions are all configured from KYOCERA Client Tool.
Item Description
Original size Specify the size of originals being scanned.
Value: Executive, Letter, A4, A5, A6, B5 (JIS), B5 (ISO), Custom, 16K, Statement
Original image Select image quality suited to the type of original.
Value: Text + Photo (300 dpi or 600 dpi), Photo, Text
Collate* Scan multiple originals and deliver complete sets of copies as required according to page
number.
Value: Off, On
Zoom Adjust the magnification to reduce or enlarge the original image.
Value: 100%, Auto, Fixed, Custom
Density Adjust density using 7 levels.
Value: Lighter (-3), Lighter (-2), Lighter (-1), Normal (0), Darker (+1), Darker (+2), Darker (+3)
EcoPrint Use EcoPrint to save toner when printing. Use this function for test copies or any other occasion
when high quality print is not required.
Value: Off, On
Combine* Combine 2 or 4 original sheets into 1 copied page. You can select the page layout.
Value: Off, 2in1, 4in1
* When this function is selected, printing starts after all pages to be copied are scanned. Place one page at a time
and press [Start]. When you have finished scanning all pages, press [S] or [T] to select - and press [Start]
again to start printing.
Note To set a function from KYOCERA Client Tool, refer to Default and Program Settings on page 2-28.
3-5
Copying
ID Card Copy
Use to copy the front and back sides of a license or other ID card on one sheet of paper.
1 Press [ID Card Copy].
2 Place the original. Align with the ID Card marks on the Original Size Indicator Plates.
ID Card
ID Card
6 Turn the original over. Align with the ID Card marks on the Original Size Indicator Plates.
ID Card
ID Card
7 Press [Start]. The front and back sides of the card are copied on one sheet of paper.
3-6
4 Printing
4-1
Printing
Note You can also select the various settings by clicking Properties to open the Properties screen. Refer to About
GX Driver.
About GX Driver
GX Driver consists of the following tabs.
Tabs Description
Quick Print Use this tab to define basic print options into group profiles that
can be accessed quickly and easily.
Basic Use this tab to select the page size and orientation. The paper
source is also selected.
Layout Use to create multiple pages on a single sheet of paper. Also
contains the scaling option.
Imaging Select this tab to change the print quality and graphic settings.
Job Use to save a print job in a Print Box. Refer to Print Box on
page 4-5.
Advanced Use to set up and add watermarks to your output.
4-2
Printing
Manual Duplex
To print on both sides of the paper, use Manual Duplex. The even pages are printed first and then reloaded to print the odd
pages. An instruction sheet is available to assist with loading the sheets in the correct orientation and order.
Note Ensure Print manual duplex instructions is selected to receive the instruction sheet. Continue to use the
sheet until you are familiar with this feature.
Select Flip on long edge if the binding will be on the long edge or Flip on short edge if
the binding will be on the short edge. Select Print manual duplex instructions to receive
the instruction sheet.
2 Select OK to return to the Print screen and select OK to start printing. A Manual Duplex
Instruction message box displays. The even pages are printed including the instruction
sheet.
Note Instructions for manual duplex will be printed on the instruction sheet.
3 Remove all the even pages (including the instruction sheet) from the inner tray, fan through
the sheets to separate them prior to loading.
4-3
Printing
4 Load the even pages printed into the cassette with the instruction sheet facing down and
the arrows pointing toward the machine.
Long Edge Binding Short Edge Binding
(Finished)
(Finished)
Note If the paper is considerably curled in one direction, roll the paper in the opposite
direction to counteract the curl. If this will not cancel the curl satisfactorily, try to
reduce the number of sheets loaded in the cassette to the maximum of 100.
5 Select OK in the Manual Duplex Instruction message box of the printer driver screen. All
the odd pages will be printed.
4-4
Printing
Print Box
A print job can be saved in Print Box in the computer and printed from the machine when needed. Use the machine's
operation panel to print the print job stored in a Print Box.
The four possible selections for the Print Box are the Default box and Boxes 1 - 3.
Note The folder to be used for Boxes 1 - 3 can be set in the Preset Tool. Refer to Program Settings on page 2-28.
Settings Filename
Application define and <Document name> <month><day><year>
Don’t use application <hour><minutes><seconds>.prn
name Example: PrintBox.docx
Filename: PrintBox 040112 030201.prn
Application define <Application name> <month><day><year>
<hour><minutes><seconds>.prn
Example: PrintBox.docx
Filename: Microsoft Word 040112 030201.prn
Custom and Use job <Custom name> <month><day><year>
name + date and time <hour><minutes><seconds>.prn
Example: Custom name is Print_A.
Filename: Print_A 040112 030201.prn
Custom and Replace <Custom name>.prn
existing file Example: Custom name is Print_A.
Filename: Print_A.prn
Note Any stored job with the same name will be overwritten.
4-5
Printing
Note All print jobs saved in the selected Print Box are printed.
KYOCERA Client Tool must be running on the computer from which printing from Print Box is executed. Refer to
Machine Settings on page 2-22.
After being printed, the print jobs in the Print Box are deleted.
1 Press [Print Box]. P0 appears in the operation panel display.
2 Press [S] or [T] to select the Print Box number (P0 to P3).
Note The folders for Boxes 1 - 3 can be changed with the Preset Tool. Refer to
Program Settings on page 2-28 for registering programs.
4-6
5 Scanning
5-1
Scanning
Push Scan
It is easy to scan from the operation panel on the machine. Push Scan performs scanning with the following settings. P0 is
the status of scanning without using the preset program.
Item Value
Original size If unit setting is inch: Letter
If unit setting is mm: A4
For details on unit setting, refer to Configuration on page 2-36.
Resolution 300 × 300 dpi
Reverse image Unchecked
Sharpen None
Original image Text + Photo
Scan color Full color
Density Normal (0)
Output name Scan
File format PDF
Destination folder For Windows Vista/Windows 7: C:\Users\<user >\My Documents
For Windows XP: C:\Documents and Settings\<user>\My Documents
Note The Program is used to change the settings. Refer to Using Programs on page 5-3.
When using Push Scan, KYOCERA Client Tool must be running on the computer. Refer to Accessing KYOCERA
Client Tool on page 2-22.
1 Press [Scan]. P0 appears in the display on the operation panel.
2 Place the originals. For details, refer to Loading Originals on page 2-16.
Note For details on functions that are registered in programs, refer to Using
Programs on page 5-3.
5-2
Scanning
Using Programs
If there are settings that you frequently change from the default state, register the settings in a program. You can simply
select the program number as needed to recall those functions.
Scan functions can be registered in three programs.
The programs below have been preregistered. The registered contents can be re-registered for easier use in your
environment.
Note For details on program registration and the various functions, refer to Program Settings on page 2-28.
Refer to Push Scan on page 5-2 for recalling programs.
5-3
Scanning
Note The folder in which the scanned image is saved and the file format can be set in advance in KYOCERA Client
Tool. Refer to Quick Scan/TWAIN Settings on page 2-34.
1 Place the originals. For details, refer to Loading Originals on page 2-16.
4 Scan to PDF
Scanning begins. When scanning finishes, the Save PDF File As dialog appears. Specify
the PDF file name and the folder in which the image will be saved.
Scan to Email
Scanning begins. When scanning finishes, the mailer starts and the scanned image is
attached. Enter the address, subject and message, and then send.
Scan to Folder
The Browse for Folder dialog appears. Specify the folder in which the image will be
saved, and click [OK]. Scanning begins.
5-4
Scanning
Note For selecting the machine, see the Operation Guide or Help for each
application software.
2 9
3
4 6
5 7
10
11 14
15 12 13
The settings that appear in the TWAIN screen are as follows.
5-5
Scanning
5-6
6 Maintenance
6-1
Maintenance
General Information
This chapter describes basic maintenance tasks you can perform for the machine. You can replace the toner container
according to the machine's status:
Also, the internal parts need periodic cleaning.
Note Information Collection on Memory Chips - The memory chip attached to the toner container is designed to
improve convenience for the end user; to support the recycling operation of empty toner containers; and to gather
information to support new product planning and development. The information gathered is anonymous - it cannot
be associated to any specific individual and the data is intended to be used anonymously.
Note If Non-genuine toner is installed appears in KYOCERA Client Tool after the toner container is replaced, the
installed toner container is non-genuine.
The manufacturer assumes no responsibility for damage caused by a non-genuine toner.
We recommend that you only use genuine toner containers.
When you want to use the toner container currently installed, press the Mode Select key and [Stop/Reset]
simultaneously for 3 seconds or more.
Toner Kits
For best results, we recommend that you only use genuine Kyocera Parts and Supplies. Should any damage be caused by
the application of a toner other than the original toner, then this damage is excluded from the guarantee.
A new toner kit contains the following items:
• Toner Container
• Plastic waste bag for old toner container
• Installation Guide
Note Do not remove the toner container from the carton until you are ready to install it in the machine.
6-2
Maintenance
CAUTION Do not attempt to incinerate the Toner Container. Dangerous sparks may cause burns.
IMPORTANT During toner container replacement, temporarily move storage media and computer supplies (such as
floppy disks) away from the toner container. This is to avoid damaging media by the magnetism of toner.
KYOCERA Document Solutions Inc. is not liable against any damages or problems arising from the use of toner
containers other than those designated as original Kyocera toner containers. For optimum performance, it is also
recommended to use only the Kyocera toner containers which are specifically intended for use in your country or
region. If the toner container for another destinations is installed, the machine will stop printing.
Note You do not have to turn machine power off before starting the replacement. Any data that may be processing
in the machine will be deleted if you turn the machine power off.
Note Put the old toner container in the plastic bag (supplied with the new toner kit)
and discard it later according to the local code or regulations for waste disposal.
3 Take the new toner container out of the toner kit. Shake the new toner container at least 10
times as shown in the figure in order to distribute the toner evenly inside the container.
6-3
Maintenance
4 Install the new toner container in the machine. Push in firmly until you hear a "click" sound.
Note If the front cover does not close, check that the new toner container is installed
correctly (in step 4).
After use, always dispose of the toner container in accordance with Federal, State
and Local rules and regulations.
6-4
Maintenance
Original Cover/Platen
Wipe the backside of the original cover and the platen with a soft cloth dampened with alcohol or mild detergent.
6-5
Maintenance
2 Use a clean, lint-free cloth to wipe dust and dirt off the metal and rubber rollers, conveying
unit, and paper feed unit.
Rubber Roller
Metal Roller
Conveying Unit
Paper Feed Unit
Transfer Roller
Drum
IMPORTANT Take care not to touch the drum and transfer roller (black) during
cleaning.
6-6
Maintenance
Maintenance Menu
The Maintenance Menu that the user can adjust from KYOCERA Client Tool is described below. In addition, also refer to
KYOCERA Client Tool User Guide.
Adjust print Drum charge When print quality has deteriorated, the output of the main charger can be
quality setting changed to restore print quality.
Altitude setting If you are using the machine at an altitude of 1500 m or higher and print
quality has deteriorated, the Altitude setting can be used to restore print
quality.
Drum refresh Perform Drum refresh when images show streaking with white lines.
Adjust print Printing start Single-sided printing
B
position position Adjust the position of the printed
image. A
6-7
Maintenance
Platen: -10
D
A: Left edge Top edge: +10
B: Top edge
C: Right edge
D: Bottom edge
Prolonged Non-use
If you ever leave the machine unused for a long period of time, remove the power cord from the wall outlet.
We recommend you consult with your dealer about the additional actions you should take to avoid possible damage that
may occur when the machine is used next time.
WARNING If you are shipping the machine, remove and pack the developer unit and drum unit in a plastic
bag and ship them separately from the machine.
6-8
7 Troubleshooting
7-1
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages.
If the problem persists, contact your service representative.
Reference
Symptom Checkpoints Corrective Actions
Page
The screen does not Check the power cord. Connect both ends of the power cord 2-2
respond when the power securely.
switch is turned on.
Pressing [Start] does not Is there a message on the machine Determine the appropriate response to 7-7
produce copies. screen, KYOCERA Client Tool, or the the message and respond accordingly.
Status Monitor?
Is the machine in Sleep mode? Press any key on the operation panel —
to recover the machine from Sleep
mode.
The indicators are off Check the power cord. Connect both ends of the power cord 2-2
and the motor is not securely.
working.
— Turn on the power. —
The machine will not Check the power cord. Connect both ends of the power cord 2-2
print from the computer. securely.
Is the machine powered on? Turn on the power. —
Are the interface cable connected? Connect the correct interface cable 2-2
securely.
Was the machine powered on before Power on the machine after 2-2
the interface cable was connected? connecting the interface cable.
Is the print job paused? Resume printing. —
Is the Attention indicator lit or Using the information on page 7-7, 7-7
flashing? check if an error has occurred and
Does an error code appear in the clear the error.
display on the operation panel? If the indicators show a pattern not
described on page 7-7, turn the power
off and then on again. Print the job
again.
Check if a status page can be printed. If the status page was printed 2-2
successfully, there may be a problem
with the connection to the computer.
Check the connection. To print the
status page, refer to Printing the
Status Page on page 2-42.
The machine prints a Check the interface cable. Connect both ends of the interface 2-2
status page but data cable securely. Try replacing the
from the computer is not interface cable.
being printed.
Check program files and application Try printing another file or using —
software. another print command. If the problem
occurs with a specific file or
application, check the printer settings
for that application.
7-2
Troubleshooting
Reference
Symptom Checkpoints Corrective Actions
Page
Vapor is emitted near the Check if the temperature is low near Depending on the operating —
inner tray. the location of the machine, or if the environment of the machine and the
paper that is being used has been condition of the paper, heat generated
exposed to humidity. during printing can evaporate water
moisture in the printed paper, emitting
vapor from the machine. In this case,
printing can be continued without any
problem.
To correct this, increase the
temperature in the room, and use
paper that has been stored in a dry
place.
Blank sheets are Are the originals loaded correctly? When placing originals on the platen, 2-16
ejected. place them face-down and align them
with the original size indicator plates.
Full black printout or faint — Open the rear cover and press the —
printing. points shown in the figure. If the
problem is not solved even after
printing several pages, call for service.
Paper often jams. Is the paper loaded correctly? Load the paper correctly. 2-11, 2-12
Is the paper of the supported type? Is Remove the paper, turn it over, and 2-4
it in good condition? reload it.
Is the paper curled, folded or wrinkled? Replace the paper with new paper. 2-4
Are there any loose scraps or jammed Remove any jammed paper. 7-9
paper in the machine?
2 or more sheets are — Load the paper correctly. 2-11
overlaps when ejected.
(multi feed)
7-3
Troubleshooting
Reference
Symptom Checkpoints Corrective Actions
Page
Printouts are wrinkled. Is the paper damp? Replace the paper with new paper. 2-4
Printouts are curled. Is the paper damp? Replace the paper with new paper. 2-4
Faint or blurred printing. Check the toner container. If necessary, replace the toner 6-2
container.
Check the Print density setting in Increase the adjustment value for the 2-38
KYOCERA Client Tool. Print density setting in KYOCERA
Client Tool.
Check the Drum charge setting in the Decrease the adjustment value for the 6-7
Maintenance Menu. Drum charge setting in the
Maintenance Menu.
7-4
Troubleshooting
Reference
Symptom Checkpoints Corrective Actions
Page
The altitude is 1500 m or Check the Altitude Setting in the Set the Altitude Setting in the 6-7
higher and printouts are Maintenance Menu. Maintenance Menu to 1. If there is still
too light. no improvement, change the value to
2.
Gray background. Check the toner container. If necessary, replace the toner 6-2
container.
Check the Drum charge setting in the Increase the adjustment value for the 6-7
Maintenance Menu. Drum charge setting in the
Maintenance Menu.
— Run Drum refresh in the Maintenance 6-7
Menu.
Check the Print density setting in Decrease the adjustment value for 2-38
KYOCERA Client Tool. Print density in KYOCERA Client
Tool.
Dirt on the top edge or Check the Drum charge setting in the Increase the adjustment value for the 6-7
back of the paper. Maintenance Menu. Drum charge setting in the
Maintenance Menu.
Is the interior of the machine dirty? If the problem is not solved even after 6-5
printing several pages, clean the
rollers, conveying unit and paper feed
unit.
If the problem is not solved after
cleaning, call for service.
The previous image Check the Drum charge setting in the Increase the adjustment value for the 6-7
remains and lightly Maintenance Menu. Drum charge setting in the
printed on the Maintenance Menu.
prepunched paper. Increase the adjustment value 1 level
at a time from the current value.
If there is no improvement after the
value is increased by 1 level, increase
by 1 level again.
If there is still no improvement, return
the setting to the original value.
Gray background with Check the Drum charge setting in the Increase the adjustment value for the 6-7
horizontal streaks near Maintenance Menu. Drum charge setting in the
the top edge. Maintenance Menu.
7-5
Troubleshooting
Reference
Symptom Checkpoints Corrective Actions
Page
Copies have a moire Is the original a printed photograph? Set the image quality to Photo. 2-30
pattern (dots grouped
together in patterns and
not aligned uniformly).
Texts are not clearly Did you choose appropriate image Select appropriate image quality. 2-30
printed. quality for the original?
Images are skewed. Are the originals placed correctly? When placing originals on the platen, 2-16
align them with the original size
indicator plates.
Is the paper loaded correctly? Check the position of the paper width 2-12
guides.
Are the application software settings at Check that the printing settings are —
the PC set properly? correct in the application software and
the printer driver.
Cannot scan. Check the interface cable. Connect both ends of the interface 2-2
cable securely. Try replacing the
interface cable.
Is the save location correctly Check the path to the folder where the 2-34
specified? scanned image will be saved.
Tips
Machine problems may be solved easily by following the tips below. When you have encountered a problem that cannot be
solved following the guidelines above, try the following:
• Restart the computer you are using to send print jobs to the machine.
• Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at:
http://www.kyoceradocumentsolutions.com.
• Make sure that the procedures for printing are correctly followed in the application software. Consult the
documentation supplied with the application software.
7-6
Troubleshooting
Error Messages
If a problem has occurred in the machine, you will be notified by the following display.
• The Attention indicator on the operation panel is lit or flashing.
• An error code appears in the display on the operation panel.
• KYOCERA Client Tool and Status Monitor will show the status of the machine.
If the Attention indicator is lit or flashing and an error code appears in the display on the operation panel, check the
KYOCERA Client Tool or Status Monitor.
Note If the indicators light or flash repeatedly in manners not described above, a service error has probably
occurred. Switch off the power switch, unplug the power cord, and then plug the power cord back in and switch on
the power switch. This may clear the error. Even if the error is not cleared, contact your service representative.
Problems that can be resolved by the user are described below.
Message displayed in
Error Code KYOCERA Client Tool Meaning Remedy
and Status Monitor*
C-F040 Error has occurred An error has occurred in the Turn the power OFF and then ON.
machine.
C-#### Error has occurred An error has occurred in the Make a note of the error code displayed
machine. on the operation panel, and contact your
(except C-F040)
service representative.
E-0001 Non-genuine toner is The installed toner container is The manufacturer assumes no
installed non-genuine. responsibility for damage caused by a
non-genuine toner.
We recommend that you only use
genuine toner containers.
When you want to use the toner
container currently installed, press the
Mode Select key and [Stop/Reset]
simultaneously for 3 seconds or more.
E-0002 Error has occurred The installed toner container's Install the specified toner container.
regional specification does not
match the machine’s.
E-0003 Memory full Scanning cannot be performed due Only the scanned pages are available.
to insufficient memory of scanner. Press [Stop/Reset] and the job will be
canceled.
E-0004 Error has occurred The number of scanned pages The maximum number of scanned
exceeds the maximum number. original pages is 99. Only the scanned
pages are available. Press [Stop/Reset]
and the job will be canceled.
7-7
Troubleshooting
Message displayed in
Error Code KYOCERA Client Tool Meaning Remedy
and Status Monitor*
E-0008 Cover open The rear cover or front cover is Close the rear cover or front cover.
open.
E-0009 Inner tray full The inner tray is full of paper. The machine pauses after 100 sheets are
printed. Remove paper from the inner
tray and press [Start] to resume printing.
E-0012 Memory overflow Unable to continue the job as the Change the print resolution from Fast
memory is used up. 1200 to 600 dpi. Refer to Printer Driver
User Guide.
E-0014 Add paper The paper size in the paper source Load the proper size of paper in the
is different from the printer driver or paper source.
KYOCERA Client Tool setting.
E-0015 — The USB cable is not connected. Press [Stop/Reset] and connect the
USB cable.
The PC is powered off. Press [Stop/Reset] and turn the PC
power on.
Cannot find KYOCERA Client Tool. Press [Stop/Reset] and open KYOCERA
Client Tool.
— Not connected. The USB cable is not connected. Connect the USB cable.
The machine is powered off. Turn the machine power on.
Cannot find the appropriate driver. Install the appropriate driver.
E-0018 — The file does not exist in Print Box. Press [Stop/Reset].
E-0019 — The machine cannot run this Press [Stop/Reset] and change the
program due to unusable original program settings.
size is registered in the program.
E7 Add toner The toner has run out. Replace with a new toner container.
J-0511 Paper jam A paper jam has occurred in the Refer to Clearing Paper Jams on
rear cover. page 7-9 and remove the jammed paper.
PF Add paper A paper jam has occurred in the Refer to Clearing Paper Jams on
cassette. page 7-9 and remove the jammed paper.
There is no paper in the paper Load paper into the paper source.
source.
— Toner is running out. It is almost time to replace the Obtain a new toner container.
toner container.
— Replacing the Replacement of the maintenance Replace Maintenance Kit.
Maintenance Kit kit is necessary at every 100,000
images of printing.
* Events for which the Status Monitor provides notification can be set in the Configuration. Refer to Configuration
on page 2-36.
7-8
Troubleshooting
CAUTION When removing a paper jam, pull the paper gently so as not to tear it. Torn pieces of paper are
difficult to remove and may be easily overlooked, deterring the paper jam recovery.
• If paper jams occur frequently, try using a different type of paper, replace the paper with paper from another ream, or
flip the paper stack over. The machine may have problems if paper jams recur after the paper is replaced.
• Whether or not the jammed pages are reproduced normally after printing is resumed, depends on the location of the
paper jam.
7-9
Troubleshooting
Rear Cover
Follow the steps below to clear paper jams inside the rear cover.
Note When the front cover is opened or closed, the paper inside the
machine may be discharged.
2
1
Drum
Transfer Roller
7-10
Troubleshooting
7-11
5
Close the rear cover to clear the error. The Note Close the top cover first and then close
machine warms up and resumes printing. the rear cover.
7-11
Troubleshooting
Cassette
Follow the steps below to clear paper jams in the cassette.
IMPORTANT Do not try to remove paper that has already been partially fed. Refer to Rear Cover on page 7-10.
Note Do not open or close the front cover or rear cover before removing the jammed paper.
1 2
3
Remove any partially fed paper.
4 5
7-12
Troubleshooting
7-13
Troubleshooting
7-14
8 Appendix
8-1
Appendix
Specifications
Note These specifications are subject to change without notice.
Common Functions
Item Description
Type Desktop
Printing Method Electrophotography by semiconductor laser
Paper Weight 60 to 220 g/m²
Paper Type Plain, Preprinted, Labels, Bond, Recycled, Vellum, Rough, Letterhead,
Color, Prepunched, Envelope, Cardstock, Thick paper, High Quality,
Custom 1 to 8
Warm-up Time Power on 20 seconds or less
(22°C/71.6°F, 60%RH)
Sleep 12 seconds or less
Paper Capacity 250 sheets (80 g/m²)
Inner Tray Capacity Standard paper 100 sheets (80 g/m²) (The machine pauses after 100 sheets are printed.)
Special paper 1 sheet
Continuous Copying 1 to 99 sheets
Image Write System Semiconductor laser and electrophotography
Memory ROM: 32 MB, RAM: 64 MB
Interface USB Interface Connector: 1 (Hi-Speed USB)
Operating Environment Temperature 10 to 32.5°C/50 to 90.5°F
Humidity 15 to 80%
Altitude 3,500 m/11,482.8 ft maximum
Brightness 1,500 lux maximum
Dimension (W × D × H) 390 × 333 × 317 mm
15-3/8 × 13-1/8 × 12-1/2"
Weight (with toner container) 8.7 kg/19.14 lb
Space Required (W × D) 390 × 645 mm
15-3/8 × 25-3/8"
Power Requirements 230 V Specification Model: 220 to 240 V (50 Hz/60 Hz, 3.1 A)
120 V Specification Model:120 V (60 Hz, 6.0 A)
8-2
Appendix
Copy Functions
Item Description
Paper Size A4, A5, A6, Folio, JIS B5, ISO B5, Letter, Legal, Statement, Executive,
Oficio II (216 × 340 mm, 8-1/2 × 13 inches), 216 × 340 mm, 16 K,
Custom (70 × 148 to 216 × 356 mm, 2-3/4 × 5-13/16 to
8-1/2 × 14 inches)
Copying Speed A4 Light (63 g/m² or less): 20 images/min
(300 × 300 dpi) Normal 1 (64 to 69 g/m²): 20 images/min
Normal 2 (3) (70 to 105 g/m²): 20 images/min
A4 (Quiet Mode) Light (63 g/m² or less): 15 images/min
Normal 1 (64 to 69 g/m²): 15 images/min
Normal 2 (3) (70 to 105 g/m²): 15 images/min
Heavy 1 (106 to 135 g/m²): 14 images/min
Heavy 2 (3) (136 to 220 g/m²): 13 images/min
Letter Light (63 g/m² or less): 21 images/min
Normal 1 (64 to 69 g/m²): 21 images/min
Normal 2 (3) (70 to 105 g/m²): 21 images/min
Letter (Quiet Mode) Light (63 g/m² or less): 16 images/min
Normal 1 (64 to 69 g/m²): 16 images/min
Normal 2 (3) (70 to 105 g/m²): 16 images/min
Heavy 1 (106 to 135 g/m²): 14 images/min
Heavy 2 (3) (136 to 220 g/m²):13 images/min
A5/B5/A6 (Quiet Mode) Light (63 g/m² or less): 12 images/min
Normal 1 (64 to 69 g/m²): 12 images/min
Normal 2 (3) (70 to 105 g/m²): 12 images/min
Heavy 1 (106 to 135 g/m²): 10 images/min
Heavy 2 (3) (136 to 220 g/m²): 9 images/min
A5/B5/A6 (from 11th Light (63 g/m² or less): 10 images/min
image) Normal 1 (64 to 69 g/m²): 10 images/min
(Quiet Mode) Normal 2 (3) (70 to 105 g/m²): 10 images/min
Heavy 1 (106 to 135 g/m²): 8 images/min
Heavy 2 (3) (136 to 220 g/m²): 8 images/min
First Print Time (A4, feed from cassette) 12 seconds or less
Zoom Level 25 to 400%, 1% increments
Resolution 600 × 600 dpi
Supported Original Types Sheet, Book, 3-dimensional objects (maximum original size: A4/Letter)
Original Feed System Fixed
8-3
Appendix
Printer Functions
Item Description
Paper Size A4, A5, A6, Folio, JIS B5, ISO B5, Letter, Legal, Statement, Executive,
Envelope Monarch, Envelope #10, Envelope #9, Envelope #6-3/4,
Envelope C5, Envelope DL, Oficio II (216 × 340 mm, 8-1/2 × 13 inches),
216 × 340 mm, 16 K, Custom (70 × 148 to 216 × 356 mm,
2-3/4 × 5-13/16 to 8-1/2 × 14 inches)
Printing Speed A4 Light (63 g/m² or less): 20 images/min
Normal 1 (64 to 69 g/m²): 20 images/min
Normal 2 (3) (70 to 105 g/m²): 20 images/min
A4 (Quiet Mode) Light (63 g/m² or less): 15 images/min
Normal 1 (64 to 69 g/m²): 15 images/min
Normal 2 (3) (70 to 105 g/m²): 15 images/min
Heavy 1 (106 to 135 g/m²): 14 images/min
Heavy 2 (3) (136 to 220 g/m²): 13 images/min
Letter Light (63 g/m² or less): 21 images/min
Normal 1 (64 to 69 g/m²): 21 images/min
Normal 2 (3) (70 to 105 g/m²): 21 images/min
Letter (Quiet Mode) Light (63 g/m² or less): 16 images/min
Normal 1 (64 to 69 g/m²): 16 images/min
Normal 2 (3) (70 to 105 g/m²): 16 images/min
Heavy 1 (106 to 135 g/m²): 14 images/min
Heavy 2 (3) (136 to 220 g/m²):13 images/min
A5/B5/A6 (Quiet Mode) Light (63 g/m² or less): 12 images/min
Normal 1 (64 to 69 g/m²): 12 images/min
Normal 2 (3) (70 to 105 g/m²): 12 images/min
Heavy 1 (106 to 135 g/m²): 10 images/min
Heavy 2 (3) (136 to 220 g/m²): 9 images/min
A5/B5/A6 (from 11th Light (63 g/m² or less): 10 images/min
image) Normal 1 (64 to 69 g/m²): 10 images/min
(Quiet Mode) Normal 2 (3) (70 to 105 g/m²): 10 images/min
Heavy 1 (106 to 135 g/m²): 8 images/min
Heavy 2 (3) (136 to 220 g/m²): 8 images/min
Legal Light (63 g/m² or less): 13 images/min
Normal 1 (64 to 69 g/m²): 13 images/min
Normal 2 (3) (70 to 105 g/m²): 13 images/min
Legal (Quiet Mode) Light (63 g/m² or less): 12 images/min
Normal 1 (64 to 69 g/m²): 12 images/min
Normal 2 (3) (70 to 105 g/m²): 12 images/min
Heavy 1 (106 to 135 g/m²): 11 images/min
Heavy 2 (3) (136 to 220 g/m²): 10 images/min
First Print Time (A4, feed from Cassette) 8.5 seconds or less
Resolution 600 × 600 dpi/Fast 1200 dpi
Controller ARM926EJ 390MHz
Supported OS Windows XP, Windows Server 2003/R2, Windows Vista, Windows 7,
Windows Server 2008/R2, Mac OS X 10.5 or higher
8-4
Appendix
Scanner Functions
Item Description
8-5
Appendix
8-6
Index
A F
Adhesive label ................................................................ 2-8 Front cover
Attention Indicator components ............................................................. 1-2
operation panel ........................................................ 1-4
I
C
ID Card Copy .................................................................. 3-6
Cassette ID Card Copy key
basis weight ............................................................ 2-6 operation panel ........................................................ 1-4
clearing paper jams ............................................... 7-12 Indicator
components ............................................................. 1-2 Attention .................................................................. 1-4
loading paper ......................................................... 2-12 Copies ..................................................................... 1-4
paper sizes .............................................................. 2-5 Density ..................................................................... 1-4
paper type ............................................................. 2-11 Processing ............................................................... 1-4
Cassette cover ............................................................. 2-15 Program ................................................................... 1-4
components ............................................................. 1-2 Inner tray
Cleaning components ............................................................. 1-2
interior of the machine ............................................. 6-5 Install the software
original cover, platen ............................................... 6-5 Macintosh .............................................................. 2-19
Clearing paper jams ....................................................... 7-9 Windows ................................................................ 2-18
cassette ................................................................. 7-12 Instruction sheet
possible paper jam locations ................................... 7-9 manual duplex ......................................................... 4-4
rear cover section .................................................. 7-10
Colored paper ............................................................... 2-10 K
Components
at the front of the machine ...................................... 1-2
Key
at the rear of the machine ....................................... 1-3
Copy ........................................................................ 1-4
Configuration ................................................................ 2-36
ID Card Copy ........................................................... 1-4
Copy tab ................................................................ 2-40
Mode Select ............................................................. 1-4
Device Defaults tab ............................................... 2-38
Print Box .................................................................. 1-4
Status Monitor tab ................................................. 2-41
Quiet Mode .............................................................. 1-4
Connection
Scan ........................................................................ 1-4
power cord .............................................................. 2-2
Start ......................................................................... 1-4
USB cable ............................................................... 2-2
Stop/Reset ............................................................... 1-4
Copies indicator
KYOCERA Client Tool .................................................. 2-22
operation panel ........................................................ 1-4
Copying .......................................................................... 3-1
basic operation ........................................................ 3-2 L
functions .................................................................. 3-5
ID Card Copy .......................................................... 3-6 Label ............................................................................... 2-8
manual duplex ......................................................... 3-3 Loading originals ........................................................... 2-16
programs ................................................................. 3-5 Loading paper
Copy key cassette ................................................................. 2-12
operation panel ........................................................ 1-4
M
D
Machine parts ................................................................. 1-1
Default settings ............................................................. 2-28 Maintenance ................................................................... 6-1
Density indicator cleaning ................................................................... 6-5
operation panel ........................................................ 1-4 maintenance kit replacement ................................... 6-5
maintenance menu .................................................. 6-7
E toner container replacement .................................... 6-2
Maintenance kit
replacement ............................................................. 6-5
Energy Star ........................................................................ vi
Maintenance menu ......................................................... 6-7
Envelopes ....................................................................... 2-9
Manual duplex
Error messages .............................................................. 7-7
copying .................................................................... 3-3
Index-1
printing .................................................................... 4-3 Q
Mode Select key
operation panel ........................................................ 1-4
Quick Scan
Moving machine ............................................................. 6-8
settings .................................................................. 2-34
using ........................................................................ 5-4
O Quiet Mode ..................................................................... 1-4
Quiet Mode key
Operation panel operation panel ........................................................ 1-4
components ............................................................. 1-2
indicators, keys, overview ....................................... 1-4 R
Original cover
cleaning ................................................................... 6-5
Rear cover
components ............................................................. 1-2
components ............................................................. 1-3
Original size indicator plates
Rear cover section
components ............................................................. 1-2
clearing paper jams ............................................... 7-10
Recycled paper ............................................................. 2-10
P Replacement
maintenance kit ....................................................... 6-5
Paper toner container ......................................................... 6-2
minimum and maximum sizes ................................. 2-5
Paper length guide ....................................................... 2-13 S
Paper stopper ............................................................... 2-12
components ............................................................. 1-2
Scan key
Paper weight .................................................................. 2-6
operation panel ........................................................ 1-4
Paper width guide ......................................................... 2-12
Scanning ......................................................................... 5-1
Platen
programs ................................................................. 5-3
cleaning ................................................................... 6-5
Push Scan ............................................................... 5-2
components ............................................................. 1-2
Quick Scan .............................................................. 5-4
Postcards ....................................................................... 2-9
TWAIN/WIA ............................................................. 5-5
Power cord
Software ........................................................................ 2-17
connection ............................................................... 2-2
Solving malfunctions ....................................................... 7-2
Power cord connector
Special paper .................................................................. 2-8
components ............................................................. 1-3
Specifications .................................................................. 8-2
Power switch
common functions ................................................... 8-2
components ............................................................. 1-2
copy ......................................................................... 8-3
Preparation ..................................................................... 2-1
printer ...................................................................... 8-4
Preparing paper ............................................................ 2-11
scanner .................................................................... 8-5
Preprinted paper ........................................................... 2-10
Start key
Preset Tool ................................................................... 2-28
operation panel ........................................................ 1-4
Print Box ......................................................................... 4-5
Status Monitor ............................................................... 2-27
printing .................................................................... 4-6
Status page
saving ...................................................................... 4-5
printing ........................................................... 1-4, 2-42
Print Box key
Stop/Reset key
operation panel ........................................................ 1-4
operation panel ........................................................ 1-4
Printing ........................................................................... 4-1
manual duplex ......................................................... 4-3
printer driver ............................................................ 4-2 T
printing from Application Software ........................... 4-2
Processing Indicator Thick paper ................................................................... 2-10
operation panel ........................................................ 1-4 Tips ................................................................................. 7-6
Program indicator Toner container
operation panel ........................................................ 1-4 how to replace ......................................................... 6-3
Programs replacement ............................................................. 6-2
copying .................................................................... 3-5 Toner kit
registering ............................................................. 2-28 toner container, plastic waste bag, installation guide 6-2
scanning .................................................................. 5-3 Troubleshooting .............................................................. 7-1
Prolonged non-use ......................................................... 6-8 clearing paper jams ................................................. 7-9
Push Scan ...................................................................... 5-2 error messages ........................................................ 7-7
solving malfunctions ................................................ 7-2
Turning on the power ...................................................... 2-3
TWAIN/WIA .................................................................... 5-5
Index-2
U
Uninstalling drivers and utilities .................................... 2-21
USB cable
connection ............................................................... 2-2
USB interface connector
components ............................................................. 1-3
Index-3
Index-4
KYOCERA Document Solutions America, Inc. KYOCERA Document Solutions Asia Limited
Headquarters 13/F., Mita Centre, 552-566, Castle Peak Road, Tsuen
225 Sand Road, Fairfield, New Jersey 07004-0008, U.S.A. Wan, New Territories, Hong Kong,China
Phone: +1-973-808-8444 Phone: +852-2496-5678
Fax: +1-973-882-6000 Fax: +852-2610-2063