AIT CAR RENTAL WITHOUT DRIVER COMAPANY SPC

INTEGRATED MANAGEMENT SYSTEM

MANUAL As

per

(ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018)

 AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC Doc No. AIT-IMS-M-01
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(ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) Rev. No. 0
MANUAL Date 01.12.2021

APPROVAL

The signatures below certify that this management system manual has been reviewed and accepted
and demonstrates that the signatories are aware of all the requirements contained herein and are
committed to ensuring their provision.

Name Signature Position Date

Prepared/ QHSE 01/ 12/ 2021

Reviewed by

Approved by CHIEF
01/ 12/ 2021
EXECUTIVE
OFFICER

AMENDMENT RECORD:
This manual is reviewed to ensure its continuing relevance to the systems and process that it
describes. A record of contextual additions or omissions is given below:

Page No. Context Revision Date

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COMPANY DOCUMENT PROPRIETARY INFORMATION

The electronic version of this document is the latest revision. It is the responsibility of the individual
to ensure that any paper material is the current revision. The printed version of this manual is
uncontrolled, except when provided with a document reference number and revision in the field
below:

Document Ref. AIT-IMS-M-01

Controlled Copy 01 Uncontrolled Copy 00

The following table identifies any ISO requirements, from Section 8.0, that are not applicable
to our Organization as well as providing a brief narrative to justify their omission from the
scope of our IMS:

Clause Justification for Exclusion

8.3 We exclude design and development from our IMS, as we do not design or modify

Components

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TABLE OF CONTENTS

FOREWORD………………………………………………………………………………………07

1 Introduction ..................................................................................................................... 08

2 References ....................................................................................................................... 11

3 Definitions ....................................................................................................................... 12

4 Context Of Organization .................................................................................................. 13

4.1 Understanding The Organization & It’s Context ...................................................................13

4.2 Understanding The Needs & Expectations Of Interested Parties.................................15
4.3 Determining The Scope Of Management System ................................................................16
4.4 Integrated Management System & Its Process………………………..……………………………………….16

5 Leadership ....................................................................................................................... 18

5.1 Leadership And Commitment................................................................................................18

5.1.1 Integrated Management System ...................................................................................18
5.1.2 Customer Focus ..............................................................................................................18
5.2 Integrated Management System Policy……………………………………………………………………………18
5.3 Role, Responsibilities And Authorities ...................................................................................19
5.4 Participation And Consultation Of Workers…………………..……………………………………………….19

6 Planning........................................................................................................................... 21

6.1 Addressing Risks& Opportunities ...........................................................................................21

6.1.1 General……………………………………………………………………………………………………………………..21
6.1.2 (A) Environmental Aspects…………………………………………………………………………………………22
6.1.2 (B) Hazard Identification And Assessment Of OH & S Risks…………………………………………23
6.1.3 Legal & Other Requirements…………………………………………………………..............................24
6.2 Integrated Management System Objectives..................... ………………………………………………..24
6.3 Planning For Change..............................................................................................................24

7 Support............................................................................................................................ 25

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7.1 Resources ..........................................................................................................................….25

7.1.1 General……………………………………………………………………………………………………………………...25
7.1.2 People................................................................................................................... ……….25
7.1.3 Infrastructure .................................................................................................................25
7.1.4 Operational Environment...............................................................................................25
7.1.5 Monitoring & Measuring Resources…………………………………………………………………………..25
7.1.6 Organizational Knowledge .............................................................................................26
7.2 Competence………………………………………………………………………………………………………………..27
7.3 Awareness…………………………………………………………………………………………………………………..27
7.4 Communication……………………………………………………………………………………………………………27
7.5 Documented Information…………………………………………………………………………………………….28

8 Operation ........................................................................................................................ 30

8.1 Operational Planning& Control.............................................................................................30

8.1.1 General ………………………………………………………………………………………………………………….30

8.1.2 Eliminating Hazards And Reducing Oh & S Risks………………………………….....................30

8.2 Requirements Of Service ......................................................................................................31
8.2.1 Customer Communication .............................................................................................31
8.2.2 Determining Requirements ............................................................................................31
8.2.3 Review Of Requirements................................................................................................32
8.2.4 Changes In Requirements ..............................................................................................32
8.2.5 Emergency Preparedness And Response………………………………………………......................33
8.3 Design & Development (NA).............................................................................................…..34
8.4 Control Of Suppliers & External Processes .............................................................................34
8.4.1 General ...........................................................................................................................34
8.4.2 Type of Extent of Controls..............................................................................................34
8.4.3 Information of External Providers ..................................................................................34
8.5 Service Provision ...................................................................................................................35
8.5.1 Control Of Service Provision...........................................................................................35

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8.5.2 Identification & Traceability ...........................................................................................35

8.5.3 3rd Party Property ...........................................................................................................35
8.5.4 Preservation .............................................................................................................36
8.5.5 Post-Delivery Activities...................................................................................................36
8.5.6 Control Of Changes ........................................................................................................36
8.6 Release Of Products & services .............................................................................................36
8.7 Control Of Non-Conforming Outputs.....................................................................................37

9 Performance Evaluation ................................................................................................... 38

9.1 Monitoring, Measurement, Analysis & Evaluation ................................................................38

9.1.1 General ...........................................................................................................................38
9.1.2 Customer Satisfaction ....................................................................................................38
9.1.3 Analysis And Evaluation .................................................................................................39
9.2 Internal Audit ........................................................................................................................39
9.3 Management Review ............................................................................................................40
9.3.1 General ...........................................................................................................................40
9.3.2 Inputs..............................................................................................................................40
9.3.3 Outputs...........................................................................................................................41

10 Improvement ................................................................................................................ 42

10.1 General .............................................................................................................................42

10.2 Non-Conformity & Corrective Action ................................................................................42
10.3 Continual Improvement....................................................................................................43

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FOREWORD

This Integrated (Quality, Environment, Health & Safety) Management System Manual has been
established as a mandatory requirement of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018
with an objective of providing the overall guidance and direction to the Integrated Management
System (IMS) designed, developed, and implemented at AIT CAR RENTAL WITHOUT DRIVER
COMPANY SPC.
The Integrated Management System Manual lays down the scope of IMS and the exclusions,
references to documented procedures and description of the interaction between the processes of
the IMS.
All employees are required to abide by the principles laid down in this manual. However, as part of
our endeavor for continual improvement, each user and follower of this manual is encouraged to
identify improvement opportunities and bring them to the attention of the appropriate authority
for evaluation and incorporation in the manual.
Each user is also urged to identify and bring to the immediate attention of their supervisors those
processes that may have undergone a change since the introduction of the manual, as well as new
processes that have not been included for appropriate modification of the manual.

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1. ABOUT AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC

We at AIT CAR RENTAL WITH OUT DRIVER COMPANY SPC., aim to provide High Quality General
Supply & Services to a wide range of clients for their demanding needs. Our professional staff
understands the importance of Hands-on Project Management.
It is our mission to provide the highest quality products and services to our customers; to build a
trustworthy and long-lasting relationship with our clients.
Our goal is to be the leading Procurement, Subcontracts, Logistics and Services Company while
setting new standards in the industry. We are here to support the Mission, to work with our clients
to get the job done right the first time.
We deliver Excellence by providing top quality services from project planning through the mission
completion.
We take pride over having successfully fulfilled several transportation contracts directly with the
US Army in helping them with the project of rebuilding Iraq.
Listed below is a brief introduction to some of the products and services AIT CAR RENTAL

WITHOUT DRIVER COMPANY SPC has to offer:

LEASING SERVICES
1) Vehicles and Heavy Equipment’s.

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We lease or supply vehicles from an array of manufactures ranging from GM to Toyota and several
others.
Some of the vehicles and heavy equipment’s we currently have on lease and on hand to supply
are:
• SUV- Toyota Prado, Chevy Tahoe, Chevy. Suburban, GMC Yukon & GMC Yukon-XL
• Pickup Trucks- ½ Ton 4 Door Pickup Toyota Hilux, &
¾ Ton Extended Cab Pickups like GMC Sierra or Chevy. Silverado.
• Passenger Van- Toyota Hiace, Chevy. Savana & GMC Savana
• Passenger Bus- Toyota Coaster OR Mitsubishi Rosa.
• Flatbed Truck- Mercedes Actross 40’ Flatbed Trucks.
• ½ Lorry- Toyota Dyna.
• Other required equipment’s available upon request
SERVICE STATION
We have a fully functioning Service Station located in Fahaheel, Kuwait. The station is staffed with
a technically skilled service team. We have all the equipment required to undertake all our leased
vehicle tasks for maintenance and servicing. Also available on hand are the latest technologies that
enable us to conduct a comprehensive analysis of leased vehicles and to help diagnose potential
problems. Our quality servicing and maintenance comes backed by a full guarantee on parts and
workmanship. We only use leading brands of components and accessories.

Address:

Fahaheel Code 64015,

P.O. Box 46493
Kuwait

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1.1 COMPANY PROFILE

This Manual has been formulated and released by AIT CAR RENTAL WITHOUT DRIVER COMPANY
SPC to be used by the Organization for describing its Integrated Management System in line with
the requirements of the International Standard ISO 9001: 2015, ISO 14001: 2015, ISO 45001: 2018.

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC adopts the International Standard ISO 9001:
2015, ISO 14001: 2015, ISO 45001: 2018 for providing a Integrated Management System.
To demonstrate its ability to provide consistently, products & services that meet Customer and
applicable regulatory requirements, and
To address customer satisfaction through the effective application of the system, including
processes for continual improvement and the prevention of nonconformity.

This manual is the sole property of AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC and should
not be re-produced in part or in full without written permission of the HSE Team Lead/ Quality
Management Representative.

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2. REFERENCES

In addition to ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 we also refer to other
relevant international standards as well as customer specifications appropriate to our Products
& services and market.

Standard Title Description

BS EN ISO Integrated
Fundamentals and vocabulary
9001:2015 Management
Systems
ISO 14001:2015 Environment
Fundamentals and vocabulary
Management
System
ISO 45001: 2018 Health and Safety Fundamentals and Vocabulary
Management
System

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3. DEFINITIONS

Quality Management Representative: - A Member of the organization who is responsible for ensuring
that the processes needed for Integrated management system are established, implemented, and
maintained.
Top management: - CHIEF EXECUTIVE OFFICER

Non-conformance: - Any deviation from work standards, practices, procedures, regulations,

management systems performance etc. that could either directly or indirectly lead to deficiency in
Service provided to clients, property damage, damage to environment, injury or illness, or a
combination of these.
Audit: - A systematic and independent examination of activities to determine whether they comply
with planned arrangements and whether these arrangements are implemented effectively and are
suitable to achieve INTEGRATED MANAGEMENT SYSTEM objectives.
Maintenance: - The process by which measurement and test equipment is checked for accuracy by

comparison to known standards.

Conformance: - The state of meeting the specified requirement(s).

Contract: - Requirements agreed to between a supplier and clients, transmitted by any means

This document does not introduce any new definitions but rather relies on the following:

1. Definitions typically used by our customers, stakeholders, or marketplace.

2. Terms typically used in standards and regulations as they relate to our IMS or Products &
services.

3. Standard business terminology.

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4. CONTEXT OF ORGANIZATION

4.1 Understanding the organization and its context:

To achieve the stated requirements of the HSE & Quality Policy, the AIT CAR RENTAL WITHOUT
DRIVER COMPANY SPC has established, documented, and implemented an integrated management
system, and continually improve its effectiveness in accordance with the requirements of ISO
9001:2015, ISO 14001:2015 and ISO 45001:2018 Standards.

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has:

• Determined external and internal issues that are relevant to its purpose and its ability to achieve
the intended results of its integrated management system.
• Implemented the process of Management Review to monitor and review information about these
external and internal issues
• The external and internal issues identified are continuously being monitored and reviewed.

Internal Issues External Issues

Market Share Customers Satisfaction
Employee Competency Markets & Competitors
Organizational Performance Regulatory & Statutory
Quality and Cost of Products & services Supplier Performance / Qualified Suppliers
Capacity Building Overall Economic Climate
Communication Technology Advances
Infrastructural Needs Cultural & Social
Intellectual Property Contracts/Agreements
Workforce Wellness Customer Demographic
Work-life balance Green Building Regulations
Continual Improvement Economic and Sustainable plans for future
Business Continuity and Sustainability Customer Expectations

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SWOT
Strength (S) Weakness (W)

1 Strong technology backup 1 Team Size

2 Young and motivated team
3 Quick decision making 2 Skillful resources required
4 Strong customer focus
3 Gap in Service value and Expectations

Opportunity (O) Threat (T)

1 System driven organization leads to 1 Change in demographics

a Flexibility in Products & services offered 2 Skill development velocity

b Quick response to customer needs 3 Increased competition

2 Low level of competition

3 High growth potentials

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4.2- Understanding the needs and expectations of interested parties.

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has determined the interested parties who are
relevant to the AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC Integrated Management
System and the requirement of the interested parties in order to prevent the potential effect on
the organization's ability to consistently provide Products & services which meet the customer and
applicable statutory and regulatory requirement.

Interested parties Requirements Monitoring & Review mechanism

External providers
1) Specification communication 1) Defined in Documented information of
2) Payment as agreed. External provider’s control.
3) On time Supply
4) Technology support 2) Review in Management review meetings

Customer
1) Quality of Service 1) Defined in documented information of
Marketing & Sales process
2) Work completion on time
2) Review in Management review meetings
3) Response to complaint

4) Proper Communication
channel

Statutory & Complying with the statutory 1) Defined in documented information of

Regulatory Body and regulatory requirements as Leadership.
defined from time to time.
2) Review in Management review meetings

Bankers / Updating of changes in Review in Management review meetings

Financiers the organization
whenever it happened

Employees Management Support, Accounting Control of management

Payments on time

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4.3- Determining the scope of the Management System.

This Integrated Management System Manual specifies the requirements for Integrated
Management System (IMS) in AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC The system has
been implemented to:
(a) Demonstrate the company’s ability to consistently provide Products & services that meets
customer and applicable statutory & regulatory requirements; and
(b) Enhance customer satisfaction through the effective application of the system, including
processes for continual improvement of the system and the assurance of conformity to customer
and applicable regulatory requirements.
The Scope Statement is given below, describing the activities covered under the IMS.
“Vehicles Rental Services”

4.4 Integrated Management System and its processes

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has established, documented, and implemented
an Integrated Management System “IMS” and shall continually improve its effectiveness in
accordance with the requirements of the International Standard ISO 9001:2015, ISO 14001:2015
and ISO 45001:2018. In order to establish and implement the IMS, AIT CAR RENTAL WITHOUT
DRIVER COMPANY SPC is committed to:

► determine the processes needed for the IMS;

► determining the sequence and interaction of these processes;
► determining the criteria and methods required to ensure the effective operation and control
► of these processes;
► ensuring the availability of resources and information necessary to support the operation
► and monitoring of these processes;
► monitoring, measuring where applicable, and analyzing these processes, and
► implementing action necessary to achieve planned results and continual improvement.

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AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC manages these processes in accordance with
the requirements of the International Standard ISO 9001:2015, ISO 14001:2015 and ISO
45001:2018.
Whenever and wherever AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC chooses to outsource
any process that affects Service and Products & services conformity with requirements, AIT CAR
RENTAL WITH OUT DRIVER COMPANY SPC shall ensure control over such processes. The type and
extent of control of such outsourced processes shall be identified within the integrated
management system.

Note: Processes needed for the Integrated Management System referred to above shall include
processes for management activities, provision of resources, Service realization, measurement,
analysis and improvement

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5. LEADERSHIP

5.1 Leadership and Commitment

5.1.1 Integrated Management System
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC’s senior management provides evidence of its
commitment to the development and continual improvement of the Integrated Management
System “IMS” by:

► communicating to all personnel within AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC,
the importance of meeting customer
► as well as statutory and regulatory requirements.
► establishing HSE Policy.
► establishing IMS objectives.
► conducting regular management reviews.
► ensuring the availability of necessary resources.

5.1.2 Customer Focus

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC senior management ensures that customer
needs and expectations are determined and fulfilled with the aim of enhancing customer
satisfaction.
In all contract’s customer requirements have been defined and stipulated as contract terms. To
ensure ongoing customer satisfaction and to seek ways to further enhance customer satisfaction
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has regular Meetings to discuss operational and
client related matters. AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has a system for the swift
and effective resolution of complaints. All complaints are recorded appropriate action is taken
immediately.
5.2 Integrated Management System Policy
The senior management has ensured that the HSE Policy.
AIT-IMS-ANX-01 HSE POLICY
AIT-IMS-ANX-02 Quality Policy

• is appropriate to the purposes of AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC.
• includes a commitment to comply with requirements and to continually improve the

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effectiveness of the IMS.

• provides a framework for establishing and reviewing IMS objectives.

• is communicated and understood at appropriate levels in the organization via clearly
• displayed copies posted at suitable locations, management memo’s, staff meetings,
• induction, training, and discussions during internal audit.
• is reviewed for continuing suitability as part of the formal management review process.

5.3 Organizational Roles, Responsibilities and Authorities

The senior management shall ensure that the responsibilities and authorities are defined and
communicated within the organization. All staff are informed by memo and/or in meetings when
changes to the organization structure or allocation of responsibility/authority has been changed.
Refer: Annexure
AIT-IMS-ANX-08 Roles and Responsibilities
AIT-IMS-ANX-03 ORGANIZATION CHART
5.4 Participation and Consultation of Workers
(ISO 45001 5.4)
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC involves workers for consultation and
participation at all applicable levels and functions viz, in the development, planning,
implementation, performance evaluation and actions for improvement of the Integrated
Management System.
▪ The participation of workers by their appropriate involvement in hazard identification, risk
assessments and determination of controls.
▪ Appropriate involvement in incident investigation.
▪ Involvement in the development and review of IMS policies and objectives.
▪ Consultation on any quality-related issues
▪ Representation on OH&S matters.

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC Management receives inputs
f r o m workers in the participation & consultation of:
▪ To determine the environmental aspects and their impacts on the environment
▪ To determine the hazards and risk level

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▪ To determine operational controls to reduce the risk level

▪ To investigate the causes for incidents
▪ To develop HSE Policy and OH&S Management Programs
▪ To consult if there are any changes in the operations that affects their OH&S.
Management consult with external parties if any of their operations have an impact on their OH&S.
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC decides to communicate externally (about its
significant environmental aspects) to environmental authority when it is required.
Employees are informed about their participation arrangements on Occupational Health and Safety
issues, including who their representative is.

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC ensures that, when appropriate, relevant
external interested parties are consulted about pertinent OH&S issues.

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6.0 Planning
6.1 Actions to address Risks and Opportunities.
6.1.1 General
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC is addressed the issues, requirements
the risks and opportunities.
a) give assurance that the Integrated Management System can achieve its intended result(s)
b) Enhance desirable effects.
c) Prevent, or reduce, undesired effects.
d) achieve improvement.

6.1.2
a) actions to address these risks and opportunities.
b) how to
• integrate and implement the actions into its Integrated Management System
processes
• Evaluate the effectiveness of these actions.
Interested Requirements Risks and Opportunities Effectiveness of actions
Parties
External Communication, Communication Gap, Communication like
providers Payment Terms, Payment & Delivery Emails, Phone, Payment &
On Time Supply, terms, delivery terms mention in
Technology Support, Service and Quality PO, Documented
Products & services information is provided for
technical support
Customer Service Quality, Delivery Business Loss, Defined in documented
& Service of on time, Reputation Down for information of Marketing &
Response to complaint, Organization Sales process & Review in
Proper Communication Management review
Channel meetings

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Statutory & Organization related Customer is not Defined in documented

Regulatory Statutory & accepted material or information & Review in
Body regulatory requirements loss of business Management review
are kept meetings
Bankers / All Service & organization Organization might All Service & organization
financiers related documents are face the problems related.
kept updated (funds related) documents are kept up to
date
Employees On time Payments Work is not properly On time payments issue to
operated employees
Marketing Competitive rates, More Organization facing Market analysis, Competent
amenities, trained staff, problems in sales, marketing team.
Reputation in market
Purchase Competitive rates, Organization facing Market analysis,
Good Quality material, Finance problems, Competent Purchase team
Timely Delivery, Customer
dissatisfied, Delay in
work.
completion &
Reputation in market

6.1.2 a) Environmental Aspects:

(ISO 14001:2015 Clause 6.1.2)
Environmental aspects of all activities/processes/Products & services of the organization, keeping
in view the significance of their impact on the environment has been determined.
Significance will be decided based on environmental concern (Nature of impact, severity, and
probability), control concern (existing control and monitoring), and regulatory requirements.
For all significant aspects, an effective control and monitoring mechanism will be applied.
Information concerning identification and evaluation of aspects up to date.

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Life-Cycle Approach:
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC considers Life-Cycle perspective. We have
considered the environmental aspects of our activities, Products & services, and control measures
for same has been identified.
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has considered the stages in the life cycle over
which we have the greatest control or influence, and the ones which provides the greatest
opportunity to reduce resource use and minimize pollution or waste.
Ref. AIT-IMS-PRO-08-Environmental Aspects and Impacts Procedure
AIT-IMS-ANX-07 Environment Aspect & Impacts

6.1.2 b) Hazard Identification and assessment of OH&S Risks

6.1.2.1 Hazard Identification
The hazard and associated risks of all activities/processes/Products & services (A/P/S) of the
organization has been determined.
6.1.2.2 Assessment of OH&S risks and other risks to the OH&S management system
The level of risk for each identified hazard will be decided based on risk assessment. For all
identified hazards, an effective control and monitoring mechanism will be applied to eliminate
or to control the risk associated with them.
6.1.2.3 Assessment of OH&S opportunities and other opportunities for the OH&S management
system
The results of risk assessment and effects of controls are considered when setting the IMS
Objectives.
Information concerning identification of hazards and risk assessment is maintained up to date.
Hazard Identification and risk assessment will be done on defined intervals, whenever there is
a change in A/P/S, whenever there is new A/P/S, whenever there is a change in control &
monitoring mechanism, or whenever there is an incident/accident.
Procedure for Hazard Identification and Risk Assessment is defined and documented.

Ref.
AIT-IMS-PRO-07 Hazard Identification Procedure

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AIT-IMS-ANX-07 Health & Safety Risk Assessment

6.1.3 Legal and Other Requirements:
(ISO 14001:2015 Clause 6.1.3 and ISO 45001:2018 Clause 6.1.3)

Legal and other applicable information has been identified, obtain, and maintain including
applicable legal and other relevant requirements related to the IMS.

The relevant legislative requirements are identified and monitored for conformance to IMS
requirements applicable to the organization’s activities.

Ref. AIT-IMS-PRO-09 Legal & Other Requirements Procedure

6.2 IMS objectives and planning to achieve them.
The senior management ensures that IMS objectives are established at relevant functions and levels
within AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC the IMS objectives are measurable and
consistent with the HSE Policy. HSE Policy and Objectives have been aligned to achieve intended
outputs an fulfill Needs and Expectations of Interested parties.
Refer AIT-IMS-ANX-09 Objectives
6.3 Planning of changes
The senior management of AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC ensures that:

• the planning of the IMS is carried out to meet the general requirements of the IMS as well
as the IMS objectives, and
• the integrity of the IMS is maintained when changes to the IMS are planned and
implemented.

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7.0 Support
7.1 Resources
7.1.1 General
The senior management of AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC determines and
provides the resources needed to implement and maintain the IMS and continually improve its
effectiveness; and to enhance customer satisfaction by meeting customer requirements.
7.1.2 People
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC ensures that the personnel performing work
affecting conformity to Service requirements are competent based on appropriate education,
training, skills and experience.
HR department provides skilled personnel as per following processes:

1. Recruitment process
2. Hiring Process
3. Absence Process

7.1.3 Infrastructure
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC maintains the infrastructure needed to achieve
the conformity to Service requirements. Infrastructure includes:

• buildings, workspace, and associated facilities.

• process equipment (IT hardware and software); and
• supporting Products & services (such as communication or information systems).

7.1.4 Environment for the operation of processes

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC determines and manages the work environment
needed to achieve conformity to Service requirements. The term “Work Environment” refers to those
conditions under which work is performed including physical, environmental, and other factors
(such as noise, temperature, humidity, lighting or weather).
7.1.5 Monitoring and measuring resources.
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC determines the monitoring and measurements
to be undertaken and the monitoring and measuring equipment needed to provide evidence of
conformity of Service to determined requirements.

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AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has established processes to ensure that
monitoring and measurement can be carried out and are carried out in a manner that is consistent
with the monitoring and measurement requirements.
Where necessary to ensure valid results, measuring equipment shall:

• be calibrated or verified, or both, at specified intervals, or prior to use, against

measurement standards traceable to international or national measurement standards;
where no such standards exist, the basis used for maintenance or verification shall be
recorded,
• be adjusted or re-adjusted as necessary,
• be identified to determine the maintenance status,
• be safeguarded from adjustments that would invalidate the measurement result,
• be protected from damage and deterioration during handling, maintenance, and storage.
Only Few measuring tools are in viz multimeter, measuring tape, etc.
7.1.6 Organizational knowledge
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has determined the knowledge necessary for
the operation of its processes and to achieve conformity of Products & services.
This knowledge shall be maintained and be made available to the extent necessary
When addressing changing needs and trends, the organization shall consider its current knowledge
and determine how to acquire or access any necessary additional knowledge and required updates.
Organizational knowledge is specific to the organization; it is generally gained by experience. It is
information that is used and shared to achieve the organization’s objectives.
Organizational knowledge can be based on:
a) Internal sources (e.g., intellectual property; knowledge gained from experience; lessons
learned from failures and successful Service s; capturing and sharing undocumented knowledge and
experience; the results of improvements in processes, Products & services);
b) External sources (e.g., standards; academia; conferences; gathering knowledge from
customers or external providers).
7.2 & 7.3 Competence and Awareness

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AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC does the following towards competence,
awareness & training:
Determine the necessary competence for personnel performing work affecting conformity to
Service requirements.

• Where applicable, provide training or take other actions to achieve necessary competence.
• Evaluate the effectiveness of the actions taken.
• Ensure that its personnel are aware of the relevance and importance of their activities and
how they contribute to the achievements of the IMS objectives; and
• Maintain appropriate records of education, experience, training, and qualifications.

7.4 Communication
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC is determining the internal and
external communications relevant to the integrated management system, including.
a) On what it will communicate
b) When to communicate
c) With whom to communicate
d) How to communicate
e) Who Communicates?
What When with whom How Who
INTERNAL COMMUNICATION
All Employees / Display / Letter /
HSE & Quality Policy Permanent Management
Interested Training
parties
As per Training
Importance of plan / during All Employees Training / Display Management
effective IMS Orientation
training
Responsibilities During
Employee
and Authority recruitment / Procedure/
Management
Promotion / Verbal/ Training

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Department
change

While defining Procedure /

IMS objectives All employees Management
Verbal / Training
At the time of Head of the
Customer complaint /
receipt department / Meeting Marketing/
Feedback
Respective HSE
process owner
External Communications are established with customers, external providers, regulatory bodies,
etc. Mode of communication are telephone/email/WhatsApp. All data is received by receptionist
and after analysis and classification forwarded internally to the concerned dept.
7.5 Documented information
7.5.1 General
The IMS documentation includes:

• documented statements of an HSE Policy and IMS objectives in this IMS manual,
• documented procedures required by the International Standard ISO 9001:2015, ISO 45001:
2018, ISO 14001: 2015.
• documents required by AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC to ensure the
effective planning, operation, and control of its processes.
• IMS records as required by the International Standard ISO 9001:2015, ISO 14001:2015 and
ISO 45001:2018.

The extent of the IMS documentation has been based on the following:

• size of AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC and type of activities.
• complexity and interaction of the processes.
• competence of personnel.

The IMS documentation is in text form or flowcharts and is maintained as hardcopies and in
electronic medium.

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7.5.2 Creating and updating.

The procedure defines the controls needed to:

• approve documents for adequacy prior to issue.

• review and update as necessary and re-approve documents.
• ensure that changes and the current revision status of documents are identified.
• ensure that relevant versions of applicable documents are available at points of use.

7.5.3 Control of documented Information

Documented information required by the Integrated Management System and by this International
Standard shall be controlled to ensure.
a) It is available and suitable for use, where and when it is needed.
b) It is adequately protected (e.g., from loss of confidentiality, improper use, or loss of
integrity

Refer: AIT-IMS-PRO-02 CONTROL OF DOCUMENTED INFORMATION

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8 Operation
8.1 Operational planning and control
8.1.1 General
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC plans and develops the processes needed for
Service realization. Planning of the realization processes is consistent with the other requirements
of the other processes of the Integrated Management System “IMS”.
Service realization refers to the processes required to deliver Products & services that meet
customer needs. In planning the Service realization processes AIT CAR RENTAL WITHOUT DRIVER
COMPANY SPC determines the following, as appropriate:

• IMS objectives and requirements for the Service.

• the need to establish processes, documents, and provide resources specific to the Service
and the criteria for Service acceptance.
• requirements for verification, validation, monitoring, measurement inspection and test
activities specific to the Service and the criteria for Service acceptance.
• records needed to provide evidence that the realization processes and resulting Service
fulfill requirements.

“ Vehicles Rental Services” is the main scope of AIT CAR RENTAL WITHOUT DRIVER COMPANY
SPC.
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has ensured that output of Service realization
planning is in the documented form (Procedures), which is in a form suitable for AIT CAR RENTAL
WITH OUT DRIVER COMPANY SPC operations. AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC
has documented the interaction and realization of processes.
8.1.2 Eliminating hazards and reducing OH&S risks
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has established, implemented, and maintained
procedures to eliminate hazards and reduce OH&S risks to acceptable levels. Following controls are
employed:
a) eliminate the hazard.
b) substitute with less hazardous processes, operations, materials, or equipment.
c) use engineering controls and reorganization of work.

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d) use administrative controls, including training.

e) use adequate personal protective equipment
Refer: PPE Issuance Record

8.2 Requirements for Products & services

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC determines:

• requirements specified by the customer, including the requirements for delivery and
postdelivery.
• activities.
• requirements not stated by the customer but necessary for specified use or known and
• intended use.
• statutory and regulatory requirements applicable to the Service, and
• any additional requirements considered necessary by AIT CAR RENTAL WITHOUT DRIVER
COMPANY SPC

8.2.1 Customer communication

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has determined and implemented effective
arrangements for communicating.
with customers in relation to:

• Service information.
• Enquiries, complaints, or order handling, including amendments; and
• Customer feedback,
• The ongoing suitability of these arrangements (viz. Land Telephone Lines, Cellular Service,
Electronic Mails, Internet, Facsimile, Mails through Postal or Courier Products & services) is
discussed at regular management review meetings.

Refer:
AIT-IMS-PRO-12 Sales and Client Related Procedure
8.2.2 Determining Requirements.

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC develop appropriate requirements to
ensure that we satisfy the needs and expectations of our customers or relevant interested

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parties. AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC ensure that customer
requirements are clearly articulated and that their requirements are captured and understood
before the acceptance of an order. Customer requirements include the following:

1. Previous customer requirements

2. Statutory and regulatory requirements related to the product.
3. Other non-customer specified performance requirements.
4. Any additional requirements determined by AIT CAR RENTAL WITHOUT DRIVER COMPANY
SPC.

8.2.3 Review of the requirements for Products & services

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC reviews the requirements related to the Service
and Products & services offered. This review is conducted prior to commitment of providing
Products & services to the customer.
The review shall ensure that:

• Service (goods) requirements are defined.

• contract or order requirements differing from those previously expressed are resolved; and
• AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC can meet defined requirements and has
the capability of delivering what is promised.
• Records of results of the review and actions arising from the review shall be maintained as
IMS records.
• Where the customer provides no documented statement of requirements, the customer
requirements shall be confirmed before acceptance.
• Where requirements are changed, AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC
ensures that relevant documents are amended and that the relevant personnel are made
aware of the changed requirements.
8.2.4 CHANGES IN REQUIREMENTS

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC ensure that all relevant documented
information; relating to changes in product or Service requirements, is authorized and amended

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where necessary, and that all relevant personnel are made aware of the documented requirement
changes.

8.2.5 Emergency preparedness and response

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has developed procedures to ensure that AIT
CAR RENTAL WITH OUT DRIVER COMPANY SPC is able to respond to the accidents and foreseeable
emergency/disaster situation and for preventing and mitigating the impacts associated with them
considering the total business risk on AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC After
identifying the potential risks or emergency situations and past experiences, action plans have been
developed to overcome the emergency. (Procedure for Emergency Preparedness and Response
Plan) In case of occurrence of such a situation, an H&S committee is formed to analyze the risk and
necessary corrective and preventive action taken to prevent its recurrence.
Refer:
AIT-IMS-PRO-10 Emergency response Procedure

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has established, implemented, and maintained
a process needed to prepare for and respond to potential emergency situations, as identified in
6.1.2.1, including:

a) Establishing a planned response to emergency situations, including the provision of first aid.

b) Providing training for the planned response.

c) Periodically testing and exercising the planned response capability; Wherever practicable, mock
drills to check the emergency preparedness are carried out at regular intervals as per (Procedure for
Emergency preparedness and response plan).

d) Evaluating performance and, as necessary, revising the planned response, including after testing
and in particular after the occurrence of emergency situations.

e) Communicating and providing relevant information to all workers on their duties and
responsibilities.

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f) Communicating relevant information to contractors, visitors, emergency response Products &

services, government authorities and, as appropriate, the local community.

g) Taking into account the needs and capabilities of all relevant interested parties and ensuring their
involvement, as appropriate, in the development of the planned response.

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has maintained and retained documented
information on the processes and on the plans for responding to potential emergency situations.

8.3 Design and development of Products & services

This clause is not applicable as AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC is in the
business of not providing, designing Products & services.
8.4 Control of externally provided processes, Products & services.
8.4.1 General
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC ensures that purchased goods conform to
specified purchase requirements.
The type and extent of control applied to the supplier and the purchased Service shall be dependent
upon the effect of the purchased Service on subsequent Service realization or the final Service.
8.4.2 Type and extent of control
AIT CAR RENTAL WITH OUT DRIVER COMPANY SPC evaluates and selects suppliers based on their
ability to supply Service in accordance with AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC’ and
customers’ requirements. Criteria for selection, evaluation and re-evaluation are established.
Records of results of evaluations and any necessary actions arising from the evaluation are
maintained.
8.4.3 Information for external providers
Information shall describe the Service to be purchased, including where appropriate:

• requirements for approval of Service, procedures, processes, and equipment.

• requirements for qualification of personnel; and
• IMS requirements.

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AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC ensures the adequacy of specified purchase
requirements prior to their communication to the supplier. AIT CAR RENTAL WITHOUT DRIVER
COMPANY SPC has established and implemented inspection or other activities necessary for
ensuring that purchased Service meets specified purchase requirements.
In the unlikely event where, AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC or the customer
intends to perform verification activities at the supplier’s premises, AIT CAR RENTAL WITHOUT
DRIVER COMPANY SPC shall state the intended verification arrangements and method of Service
release in the purchasing information.
8.5 Service Provision
8.5.1 Control of Service provision
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC plan and carry out Service provision under
controlled conditions.
Controlled conditions shall include, as applicable:

• the availability of information that describes characteristics of the Service; (refer job Card)
• the availability and use of monitoring and measuring equipment.
• the implementation of monitoring and measurement; (refer Site visit report, Before and
After Pictures)

8.5.2 Identification and traceability

For identification and traceability, a unique code is used since the time of complaint received, till
the time it is closed. All documents are coded with same ref. no. (refer material receiving records,
weekly, monthly Report)
Refer:
AIT-IMS-PRO-16 Identification and Traceability
8.5.3 Property belonging to customers or external providers.

The company takes responsibility for its customer or external provider’s property during several
processes, for instance.
• Enquiries
• Order processing
• Approval process

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• Service and maintenance

In this context the company takes full responsibility of the property. However, it also takes full
responsibility for the upkeep of customer equipment, intellectual property, and personal data
wherever necessary. This might include the identification, storage and handling of Products &
services and date, whilst in the possession or in use by the company. Any such data, Service or site
that is lost, damaged, or otherwise made unusable, that shall be identified, and the customer shall
be notified.

8.5.4 Preservation
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC shall preserve conformity of Service during
internal processing and delivery to the intended destination in order to maintain conformity to
requirements. As applicable, preservation shall include identification, site inspection, work
completion signed by customer.
8.5.5 Post-delivery activities
During work completion, all the Products & services done are presented to customer for his
acceptance. If any complaints received related to work done, site inspection is done. If minor repair
is required, it is done.
8.5.6 Control of changes
The senior management of AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC ensures that:

• the planning of the IMS is carried out to meet the general requirements of the IMS as well
as the IMS objectives, and
• the integrity of the IMS is maintained when changes to the IMS are planned and
implemented.

8.6 Release of Products & services

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC validates process leading to Service provision
where the resulting output cannot be verified by subsequent monitoring or measurement. This
includes any processes where deficiencies become apparent only after the Service is in use or the
Service has been delivered.
Validation shall demonstrate the ability of these processes to achieve planned results including:

• defined criteria for review and approval of the process.

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• approval of equipment and qualification of personnel.

• use of specific methods and procedures.
• requirements for records; and
• revalidation.

For this requirement, AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC technical team conducts
site inspection for validation of issues.
8.7 Control of nonconforming outputs
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC ensures that Products & services which do not
conform to requirements are identified and controlled to prevent. The controls and related
responsibilities and authorities for dealing with nonconforming Products & services is of
maintenance coordinator and maintenance supervisor.
Where applicable, AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC deals with nonconforming
Products & services by one or more of the following ways:

• By acting to eliminate the detected nonconformity.

• By authorizing its use, release, or acceptance under concession by a relevant authority and,
where applicable, by the customer.
• By acting to preclude its original intended use or application.
• By acting appropriate to the effects, or potential effects, of the nonconformity when
nonconforming Service is detected after delivery or use has started.

When nonconforming Service is corrected it shall be subject to re-verification after correction to

demonstrate conformity to the requirements. Records of the nature of nonconformities and any
subsequent actions taken, including concessions obtained, are maintained.
Refer:
AIT-IMS-PRO-06 Control of Non-Conformities
AIT-IMS-PRO-18 Supplier Changing Procedure

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9 Performance Evaluation
9.1 Monitoring, measurement, analysis, and evaluation
9.1.1 General
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC plans and implements the monitoring,
measurement, analysis, and improvement processes needed to:

• demonstrate conformity to Service requirements.

• ensure conformity of the Integrated Management System “IMS”; and
• continually improve the effectiveness of the IMS.

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC applies suitable methods for monitoring, and
where applicable, measurement of the IMS processes. These methods shall demonstrate the ability
of the processes to achieve planned results. When planned results are not achieved, correction and
corrective action shall be taken, as appropriate, to ensure conformity of the Service.
Operational procedures and relevant documented information generated at each level has been
identified to ensure monitoring methodologies are established and communicated.
Refer:
AIT-IMS-PRO-17 Training & Competence
AIT-IMS-PRO-14 Monitoring and Measurement
9.1.2 Customer Satisfaction
As one of the measurements of the performance of the IMS, AIT CAR RENTAL WITHOUT DRIVER
COMPANY SPC monitors information relating to customer perception as to whether AIT CAR
RENTAL WITHOUT DRIVER COMPANY SPC has fulfilled customer requirements. The methods for
obtaining and using this information have been determined and are under regular review in
Meetings and by the Top Management. Inputs shall be taken from customer feedback, customer
data on delivered Products & services’ quality etc.
Refer:
Customer Complaint form/ Feedback form
AIT-IMS-PRO-12 Sales and Client Related Procedure
9.1.3 Analysis and evaluation

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AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC determines, collects and analyses appropriate
data to demonstrate the suitability and effectiveness of the IMS and to evaluate where continual
improvement of the IMS can be made. This includes data generated by monitoring and measuring
and from other relevant sources. Analysis of data provides information relating to:

• customer satisfaction.
• conformance to customer requirements.
• characteristics and trends of processes and Products & services including opportunities for
preventive action.

Refer:
Customer Complaint form/ Feedback form
9.2 Internal audit
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC conducts internal audits at planned intervals to
determine whether the IMS conforms to:

• the planned arrangements for Service realization,

• the requirements of the International Standard ISO 9001:2015, 14001: 2015, 45001: 2018.
• the IMS requirements established by AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC,
and to ensure the IMS is effectively implemented and maintained.

The Quality Management Representative plans the audit Programmed taking into consideration the
status and importance of the processes and areas to be audited as well as the results of the previous
audits. The audit criteria, scope, frequency, and method are defined. Selection of auditors and
conduct of audits shall ensure objectivity and impartiality of the audit process.
Auditors shall not audit their own work. The responsibilities and requirements for planning and
conducting audits, and for reporting results and maintaining records is documented – Records of
the audits and their results shall be maintained. The management responsible for the area being
audited shall ensure that necessary corrections and corrective actions are taken without undue
delay to eliminate detected nonconformities and their causes. Follow-up activities shall include the
verification of the implementation of corrective action, and the reporting of the verification results.
Refer:
Internal Audit Plan

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Internal Audit Schedule

AIT-IMS-PRO-03 Internal audit Procedure
9.3 Management review
9.3.1General
Top management of AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has reviewed the
organization’s integrated management system, at planned intervals, to ensure its continuing
suitability, adequacy, effectiveness, and alignment with the strategic direction of the organization.
Management review will be conducted once in a year to ensure continuing suitability &
effectiveness in satisfying the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018
and the stated HSE Policy and objectives.
The Management Review will include all elements of the entire IMS system as detailed in procedure
and schedule for the Management Review.
Records of Management Review Meetings shall be maintained…
During review shall assess opportunities for improvement and the need for changes in Integrated
Management System, including the HSE & Quality Policy and IMS Objectives.
9.3.2 Management review inputs

• The management review is planned and carried out taking into consideration.
• The status of actions from previous management reviews
• Changes in external and internal issues that are relevant to the integrated management
system.
• Information on the performance and effectiveness of the integrated management system,
including trends in:
▪ customer satisfaction and feedback from relevant interested parties.
▪ changes in internal and external issues
▪ the extent to which IMS objectives have been met.
▪ process performance and conformity of Products & services.
▪ nonconformities and corrective actions.
▪ monitoring and measurement results.
▪ environmental aspect and impacts

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▪ incidents and near miss

▪ audit results.
▪ the performance of external providers the adequacy of resources.
▪ The effectiveness of actions taken to address risks and opportunities (see 6.1);
▪ Opportunities for improvement
9.3.3 Management review outputs
• The outputs of the management review shall include decisions and actions related to:
• Opportunities for improvement.
• Any need for changes to the integrated management system.
• Resource needs.
• Documented information is retained as evidence of the results of management reviews.

Refer:
Agenda of MRM
Minutes of MRM
AIT-IMS-PRO-04 Management Review Procedure

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10 Improvement
10.1 General
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC has determined and select opportunities for
improvement and implement any necessary actions to meet customer requirements and enhance
customer satisfaction These is include.
a) Improving Products & services to meet requirements as well as to address future needs and
expectations
b) Correcting, preventing, or reducing undesired effects.
c) Improving the performance and effectiveness of the integrated management system.

Improvement is including correction, corrective action, continual improvement, breakthrough

change, innovation, and re-organization.

10.2 Nonconformity and corrective action

10.2.1 When nonconformity occurs, including any arising from complaints, AIT CAR RENTAL WITH
OUT DRIVER COMPANY SPC is All nonconformities relating to Service, process and IMS system are
investigated & the results are recorded. While investigating causes of non-conformances
& deciding corrective actions, the team identifies other Products & services / situations where same
or similar nonconformance can occur.
Corrective actions for nonconforming Products & services and processes, detected in the
organization are recorded; analyzed, reviewed and necessary actions are taken. The corrective
action measures are implemented, and their effectiveness is monitored.
Corrective actions are taken on customer complaints; by analyzing the causes of the complaints and
taking suitable action to prevent their reoccurrence.
The effectiveness of the identified corrective action is monitored through customer feedback and
the customers are kept aware of the corrective actions initiated, with each identified corrective
action.

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 AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC. Doc No. AIT-IMS-M-01
Issue No. 01
(ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) Rev. No. 0
MANUAL Date 01.12.2021

10.3 Continual improvement

AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC continually improved the suitability, adequacy,
and effectiveness of the integrated management system.
AIT CAR RENTAL WITHOUT DRIVER COMPANY SPC considers the results of analysis and evaluation,
and the outputs from management review, to determine if there are needs or opportunities that
shall be addressed as part of continual improvement.

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