Wonderware®

InTouch® Access
Anywhere User Guide

10/17/13
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 3

Contents

Chapter 1 Using InTouch Access Anywhere..................... 5

About InTouch Access Anywhere .................................................... 6
Requirements and Browsers ............................................................ 7
Requirements ................................................................................ 7
Browsers ........................................................................................ 7
Browsers Tested with WindowViewer ..................................... 7
Functionally Compatible Browsers .......................................... 8
Browsers - Important Notes ......................................................... 8
Logging On to InTouch Access Anywhere ...................................... 8
Advanced Settings ....................................................................... 10
Securely Connecting to InTouch Access Anywhere ...................... 11
Working with Portable Devices ..................................................... 12
Working with Behavior Differences on Mobile Platforms ........ 12
Browser-Specific Behaviors ........................................................ 12
Android ................................................................................... 13
iOS ........................................................................................... 14
Windows RT ............................................................................. 15
Windows 7/Windows 2008R2 ................................................. 17
Browser and Operating System Combinations ..................... 18
All Operating Systems ............................................................ 21
Tablets and Smartphones ........................................................... 23

InTouch Access Anywhere User Guide

4 Contents

InTouch Access Anywhere User Guide

 5

Chapter 1

Using InTouch Access

Anywhere

InTouch Access Anywhere™ is a feature rich and flexible application.

This guide describes how to use InTouch Access Anywhere to connect
to your InTouch® applications via an HTML5-compatible web browser.
The InTouch Access Anywhere product documentation consists of:
Wonderware InTouch Access This guide is intended for end
Anywhere User Guide users who want to access their
InTouch applications via a web
browser.
Wonderware InTouch Access An installation, configuration,
Anywhere Server Administrator and maintenance guide for
Manual server administrators.
Wonderware InTouch Access An installation, configuration,
Anywhere Secure Gateway and maintenance guide for
Administrator Manual secure gatetway administrators.

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6  Chapter 1 Using InTouch Access Anywhere

About InTouch Access Anywhere

This guide assumes that InTouch Access Anywhere has been installed
and configured. If you need installation or configuration information,
see the InTouch Access Anywhere Server Administrator Manual and
InTouch Access Anywhere Secure Gateway Administrator Manual. All
documentation is provided with the installation media.

InTouch Access Anywhere provides the following features:

• End-users can access and interact with Wonderware InTouch

applications from any device that has an HTML5 compatible web
browser
• No need to install, configure, update or patch any software on the
end-point device
• No need to perform software updates or patches on end-point
devices
• Works on platforms that only support web applications, and do not
allow application installation, such as the Google Chrome
operating system.
• Consistent look-and-feel on any platform that has a HTML5
compatible browser
• Seamless integration with other web-based applications and
portals

InTouch Access Anywhere Secure Gateway provides the following

alternative functions with InTouch Access Anywhere Server:

• Accesses internal resources using a single secure port

• Eliminates the need to purchase, install, configure and manage
VPN required for InTouch Access Anywhere Server
• Secure Gateway is installed in a DMZ while all other resources
reside securely behind the internal firewall
• Installs a single SSL digital certificate on the Secure Gateway
node instead of installing on every host that needs to be accessed
• Compatible with HTML5 client browsers supported by InTouch
Access Anywhere™

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 Requirements and Browsers7

Requirements and Browsers

The following provides information about the requirements to run
Wonderware In Touch Access Anywhere Server, and about supported
browsers. For detailed information, see the Wonderware In Touch
Access Anywhere documentation.

Requirements
Following are requirements to be met before you install the In Touch
Access Anywhere Server or Secure Gateway:
• Wonderware InTouch Access Anywhere must be installed on the
same RDP Server computer where you have installed Wonderware
InTouch HMI 2012 R2 (version 10.6) or later.
• Remote Desktop(RDP) must be installed and properly configured.
For information and guidance, see Tech Note 782,"Installing
Remote Desktop Services on Windows 2008 Server R2 for
Wonderware Products".You can also refer to
http://technet.microsoft.com/en-us/library/dd883253.aspx.
• You must have an InTouch 2012 R2 TSE Concurrent License
installed on the same computer as your WonderwareInTouch and
InTouch Access Anywhere Server installation.

Browsers
Wonderware In Touch Access Anywhere can be used from any
device-including smart phones, tablets, and laptop PCs- that can run
an HTML-compliant web browser.Browsers supported by Wonderware
InTouch Access Anywhere include the following:

Browsers Tested with WindowViewer

• Internet Explorer 11
• Internet Explorer 10
• Firefox 22
• Safari 7
• Chrome 28
• Opera 15

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Functionally Compatible Browsers

Certain version of the above listed browsers, such as Firefox 4-21,
Safari 5 and 6,Chrome 11-27, Opera 11-14 are in theory functionally
compatible with InTouch Access Anywhere. While you may be able to
use them, specific behaviors are unknown as these browser versions
have not been tested with Wonderware InTouch Access via InTouch
Access Anywhere. We strongly recommend that you upgrade to one of
the versions listed under Browser Tested with WindowViewer, earlier
in this section.

Browsers - Important Notes

Although Wondeware InTouch Access Anywhere supports the listed
browsers, you should review the Behavior of Different Platforms
section of this guide for behaviors and alternatives specific to each
browser.
For further information about configuring and using Internet Explorer
version 7, 8 and 9, contact Wonderware Technical Support.

Logging On to InTouch Access Anywhere

Use the following procedures to log in to the InTouch Access Anywhere
Connection Web Page.
1 When you navigate to http://<ITAA Server Node Name>:8080/, a
login form appears.

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 Logging On to InTouch Access Anywhere9

2 You must enter connection parameters and tap or click Connect to

initiate the connection.

Connection Details Description

InTouch Access This is a read-only field that displays the
Anywhere Server name of the InTouch Access Anywhere
Server.
User Name The user's credentials to log in to the RDP
host. Can optionally contain domain
specification, for example, domain\user.
When using the Secure Gateway this field
is mandatory. Otherwise, this field is
optional. If not specified, the user will be
prompted for credentials by the RDP host.
Password Corresponding password for the user
name. For security reasons, this value
should not be saved for future
connections. When using the Secure
Gateway this field is mandatory.
Otherwise, this field is optional. When not
specified, the user will be prompted for
credentials by the RDP host.
Remember Password When this setting is checked, the
password that is entered will be saved for
the next session.
This option can be hidden from the web
page.
Domain The user's domain if it is not specified in
the user name.
SSL encryption for When checked, the client utilizes SSL
desktop session encrypted WebSocket communication to
the InTouch Access Anywhere Server.
RDP compression and When checked, enables lossy image
acceleration compression for the session. Degree of
quality loss / acceleration can be specified
using drop down list.
Acceleration Quality Controls the degree of acceleration that is
enabled in the session. Faster
acceleration will result in lower quality
images.

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Connection Details Description

Application name This pull down list presents a list of
Wonderware InTouch applications
available at the host node. When the
connection occurs, the session is opened
using the native resolution of the selected
InTouch application.
About button Displays the version number of the
InTouch Access Anywhere client.
Advanced button Used to access advanced configuration
such as that required when using the
Secure Gateway.
Connect button Starts the connection based on the
entered parameters. When the user clicks
the Connect button, all configured
settings are saved for future sessions.
Reset Clears all values that are saved and
entered into the form and resets them to
the defaults.

Advanced Settings
Click the Advanced button to set additional settings for the
connection.

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 Securely Connecting to InTouch Access Anywhere11

Use Secure Gateway Select this to use the Secure Gateway to

connect to the RDP host.
Gateway Address Enter the address and port for the Secure
Gateway(s) in this field. To specify a
custom port, add a ':' and the port number
to the address (for example,
gateway.com:4343). If no port value is
specified, 443 is used by default.
Multiple SG's can be specified for failover.
Separate each address with a comma (,) or
semicolon (;). An asterisk (*) will shuffle
the items after it. For example, if the
following is specified:
aaa;*;bbb:4433;ccc:4343
SG aaa on port 443 is used to initially
connect. If aaa is unavailable, then
bbb:4433 is used followed by ccc:4343 OR
ccc:4343 followed by bbb:4433.
Remote Audio Configure the option for where the
Playback session's sound will play at: local
computer, remote computer, or do not
play.
Keyboard Locale Select the keyboard region to be used in
the InTouch Access Anywhere session.

Securely Connecting to InTouch Access

Anywhere
InTouch Access Anywhere is compatible with most SSL and VPNs.
SSL and VPNs that do not support Web socket will require the Secure
Gateway (SG) as well. Juniper IVE version 7.4 supports Websockets,
so the SG is not required.
InTouch Access Anywhere has been tested with Juniper's SA SSL
VPNs. For more information about Juniper’s VPNs, see "SSL VPN
Configuration" in the InTouch® Access Anywhere Server Administrator
Manual. Configuration with other third-party SSL VPN appliances
will be similar to the procedures described here (differences are mostly
in terminology).

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Working with Portable Devices

Working with Behavior Differences on Mobile

Platforms
Run-time interaction with InTouch applications behaves differently on
mobile devices than on traditional desktop platforms. For example:
• InTouch gestures are used to do the work that a mouse would
do on a desktop or laptop, but certain mouse events do not have
an equivalent in a touch environment.
• Built-in software keyboards are used instead of physical
keyboards, but software keyboards in mobile devices do not
have keys such as F1-F12, CTRL, and ALT.
When using InTouch Access Anywhere to remotely view and interact
with your applications, it is important to be aware of the behavior
differences among device, operating system, and browser
combinations. For the best user experience, we recommend that you
become familiar with the touch interfaces in the devices you will use,
and factor these differences into the design of your InTouch
applications for use with InTouch Access Anywhere. For example:
• Input animations do not need to invoke the InTouch or
Windows operating system keyboards as mobile devices
typically have their own.
• Existing InTouch applications that make use of mouse events
and keys or key combinations without a supported equivalent
in a touch environment may require you to modify your
application to use alternate supported methods.

Browser-Specific Behaviors
This section describes about platform/browser-specific behaviors in
Wonderware InTouch Access Anywhere. The issues are grouped by
operating systems. Workarounds are provided where appropriate. You
can also refer to the InTouch Access Anywhere user documentation for
more information.

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 Working with Portable Devices13

Android
Behavior Type Description

Drag and drop You may experience difficulty dragging and dropping
pop-up windows on the Android operating system. As a
workaround, using a stylus to perform the drag and drop
operations may improve the functionality. 218985.
Scroll bars Opera and Chrome browsers on Android operating system:
Scroll bars in the InTouch application, including those in
controls such as the AlarmDBViewer, AlarmViewer, and
ListView, cannot be scrolled by tapping or pressing and
dragging the scroll button. Tapping on the gray area of the
scroll bar itself will provide scroll functionality. 218991.
Tooltip animations Opera, Firefox, and Chrome browsers on Android: Tooltip
animations configured on ArchestrA symbols may not work.
As a workaround, you can determine the proper gesture to
implement mouse-over action for your device and operating
system. 220414.
Opening an Firefox browser on Android: Selecting an InTouch
InTouch application from the InTouch Access Anywhere Application
application Name list box can immediately open the application on
selection without clicking OK. 221170.
Keystrokes over Firefox browser on Android: When using a bluetooth
Bluetooth keyboard, a single keystroke may produce two characters.
The recommended workaround is to use the device's built-in
keyboard. 221647.
Text display Chrome browser on Android: When an Android tablet runs
low on memory, the text elements can appear blurred. As a
workaround, you should close all the running applications
and restart the device. 229999
Text input Opera, Firefox, and Chrome browsers on Android: Typing
double-byte language characters using the native Android
software keypad are always rendered as the question mark
character (?) in an InTouch data entry field. As a
workaround, configure WindowViewer on the InTouch
Access Anywhere server to use the Windows Keyboard
option. Double-byte language characters can be entered
correctly from the Android keypad. Also, double-byte
language characters can be entered correctly using a paired
Bluetooth hardware keyboard.

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iOS
Behavior Type Description

Accessing InTouch Safari browser on iOS: While browsing with Safari on iPad,
Access Anywhere you may experience difficulty accessing InTouch Access
Anywhere. This can occur if the Private Browsing option is
left in Enabled state. You can confirm that private browsing
is enabled if Safari bars appear black or dark instead of blue
or gray. As a workaround, navigate to Settings, then Safari,
and disable private browsing. 230621.
Refresh current Safari and Chrome browsers on iOS: You click to refresh or
page navigate away from the current page while connected to the
InTouch Access Anywhere server, and are not prompted to
confirm your action. This issue may result in unwanted
page navigation. There is no workaround. 218571.
Accessing InTouch Opera Mini browser on an iOS device (Not Supported): You
Access Anywhere can't reach the Wonderware InTouch Access Anywhere web
server when using the Opera Mini browser on an iOS
device. This is not a supported browser. You can use a
supported browser on an iOS device. 218574.
Invoking InTouch Safari browser on iPad: A user input animation may not
keyboard bring up the InTouch keyboard. The recommended
workaround is to use the device's built-in keyboard. 218988.
Invoking InTouch Safari browser on iPad: The alphabetic resizable keyboard
keyboard is not functional. The recommended workaround is to use
the device's built-in keyboard. 219342.
Moving between Safari and Chrome browsers on iPad: On dialogs that have
text boxes multiple text boxes, the Next and Previous buttons are not
enabled to move between text boxes. As a workaround, use
a touch gesture to transfer focus. 221762.
Text input Safari browser on iPad: Double-byte language characters do
not appear in an InTouch data entry field when typed using
the native iPad software keypad.

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 Working with Portable Devices15

Windows RT
Behavior Type Description

Display resizing Internet Explorer 10 on WinRT in a touch environment:

Pinch and zoom resizing functionality is not supported on
the WinRT operating system. As a workaround, if a
keyboard is available with WinRT device, you can press Ctrl
+ Plus key (+) to zoom in, and Ctrl + Minus key (-) to zoom
out. If keyboard is not available you can resize your
InTouch application windows to function with the WinRT
aspect ratio. 218941.
Touch gestures Internet Explorer 10 on WinRT in a touch environment:
You cannot use a touch gesture to open a right-click
(context) menu on the AlarmViewer and AlarmDBView
controls. As a workaround, you can access context menu
functionality through scripts. 218942.
Mouse pointer Internet Explorer 10 on WinRT in a touch environment: The
mouse pointer may disappear after using the Surface
keyboard to enter data. As a workaround, use touch
gestures in place of mouse inputs. 218943.
Pop-up dialog Internet Explorer 10 on WinRT in a touch environment: A
display pop-up dialog can appear blurred after dragging it to a new
screen location. As a workaround, refresh the session.
218947.
External data Internet Explorer 10 on WinRT: External data
subscriptions subscriptions intermittently do not refresh on starting
WindowViewer without user interaction or input. A user
interaction, such as a single touch on the display, will start
the data subscription refreshes, except on read-only kiosks
and other read-only devices. As a workaround, use a timer
or clock control to allow for user interaction that will not
interfere with the InTouch application itself. 220378.
Delta deployment Internet Explorer 10 on WinRT: Window Viewer can hang
after a delta deploy, especially with applications comprised
of a large number of windows. As a workaround, close and
restart the browser session. 220382.
Shortcut keys Internet Explorer 10 on WinRT: Shortcut keys SHIFT+ and
alphabetic characters configured on scripts do not execute
the script functions. As a workaround, you can use different
combinations for keyboard shortcuts, such as
SHIFT+CTRL+(alphabetic character). 220390.

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Behavior Type Description

Unlocking a tablet Internet Explorer 10 on WinRT: The browser session may

device occasionally hang when unlocking the tablet on which
Wonderware InTouch Access Anywhere is running. As a
workaround, you can close and reopen the browser. 220393.
Text input Internet Explorer on WinRT: Double-byte language
characters cannot be entered into an InTouch data entry
field using the Surface software keypad. As a workaround,
configure WindowViewer on the InTouch Access Anywhere
server to use the Windows Keyboard option. Also,
double-byte language characters can be entered correctly
from the Surface hardware keypad.

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 Working with Portable Devices17

Windows 7/Windows 2008R2

Behavior Type Description

Application display Internet Explorer 10 on Windows Server 2008 R2 or

rendering Windows 7 Professional 64-bit operating systems: You may
experience a drawing (rendering) issue when you provide
input in a Native InTouch application through the InTouch
keyboard using the InTouch Access Anywhere Server, and
hover the mouse on the outbound rectangle. 223125.
Invoking InTouch Internet Explorer 10 on Windows Server 2008 R2 or
keyboard Windows 7 Professional 64-bit operating systems: When
accessing the InTouch Access Anywhere server through an
RDP desktop session, user input animations using the
Windows operating system keyboard do not start the
keyboard. The recommended workaround is to use the
device's built-in keyboard. 223128.

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18  Chapter 1 Using InTouch Access Anywhere

Browser and Operating System Combinations

Behavior Type Description

Arrow keys display Android, iOS, and WinRT: Up and down arrow keys blacken
when you select them in the AlarmDBViewer control. This
issue causes difficulty in using Alarm Viewer controls.
There is no workaround. 218957.
Selecting an Alarm Android, iOS, and WinRT: A black icon appears when you
Viewer Control select any entry in the Alarm ViewerControl box and right
entry click to perform a freeze action. This issue causes difficulty
in using Alarm Viewer Controls. There is no workaround.
218962.
Key script Safari on iOS and Opera on Android: Key scripts with
execution CTRL and ALT combinations do not execute the associated
key scripts defined. The built-in software keyboards in
these devices do not have Ctrl nor Alt keys. As a
workaround, you can use modify your scripted shortcut key
combinations to account for this known limitation of tablet
device keyboards. 218970.
Invoking InTouch Safari browser on iPad, Opera browser on Android: User
keyboard input animations using the Windows operating system
keyboard do not start the keyboard. As a workaround, if
this is an existing application configure the InTouch
application to use the InTouch keyboard. For new
applications, the recommended workaround is to use the
device's built-in keyboard. 219341.
Browser address Chrome browser on Android and iPad: The browser address
bar bar blocks the WindowViewer title bar and menu bar. As a
workaround, upgrade to latest version of Google Chrome
and use browser in Full Screen mode. Older versions of
Google Chrome do not support Full Screen mode. Adjusting
the browser to use a higher resolution may help to make the
menu bar accessible. 220379.
Function keys Safari browser on iOS, Opera browser on Android: iOS and
Android keyboards do not support function keys F1 to F12,
or CTRL and ALT key combinations. As a workaround, you
can use different keyboard shortcuts. 220398.
Key combinations All browsers on mobile devices except Internet Explorer 10
on WinRT: CTRL+SHIFT key combinations do not work for
script shortcuts and key scripts. As a workaround, use
different key combinations for keyboard shortcuts. 220412.

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 Working with Portable Devices19

Behavior Type Description

Invoking InTouch Safari browser on iPad, Opera, Firefox, and Chrome

keyboard browsers on Android: The InTouch keyboard shows at the
center of the InTouch window, which can cause the
keyboard to pop up out of visible range on the screen. You
might need to scroll to the center of the InTouch window
using the browser scroll bars to access the InTouch
keyboard. For the new InTouch applications, the
recommended workaround is to use the device's built-in
keyboard. 220413.
Slider animation Safari browser on iPad, Opera, Firefox, and Chrome
browsers on Android: ArchestrA symbol slide animation
does not move smoothly. Functionality is impaired but not
prevented. 220415.
Key combinations All browsers, except Internet Explorer 10 on WinRT:
Certain mouse events / key combinations will not produce
the expected result
• Working, all browser
On Right Key Up
• Not working, all browsers
While Left Key Down
Right Click
While Right Key Down
On Right Key Double Click
• Behavior in Chrome browser on iPad
While Left Key Down: The cursor bubble appears on
a long press, which means an extended left click is
not possible.
On Right Key Double Click: The cursor bubble must
appear in consecutive selections, which doesn't
result in a double click.
On Right Click: Right click functions only when
unselecting; function is closer to On Right Up.
While Mouse Over: This event works, but if you take your
stylus or finger off the screen, the mouse-over can continue
to execute. 220418.
Slider animation Safari browser on iPad, Opera browser on Android: Slider
symbols from the ArchestrA Symbol library do not function
- the slider will not slide. 220420.

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Behavior Type Description

Display Safari and Chrome browsers on iPad, Opera browser on

Android: The InTouch Access Anywhere keyboard icon
blocks the WindowViewer menu bar. As a workaround,
zoom in and pan or set your browser to a different
resolution. 220486.
Numeric input Safari browser on iPad, Chrome and Opera browsers on a
desktop computer: Typing numbers very rapidly on the
InTouch numeric pop-up pad can result in incorrect values
appearing in the display. 222599.

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 Working with Portable Devices21

All Operating Systems

Behavior Type Description

Lost network All browsers: When the network connection is lost between
connection an InTouch application in the browser and InTouch Access
Anywhere, no notification appears to provide an indication
of the loss of the network connection. As a workaround, add
a time or clock display that shows the current time to
provide an indication of the status of the network
connection between the application and the InTouch Access
Anywhere Server. 218972.
Mouse All browsers: Responsiveness to mouse movements will
responsiveness vary based upon your device, browser, and network
latencies. 218973.
Software keyboard All browsers in a touch environment: The built-in software
keyboard will not automatically appear to enter data into
input fields in the InTouch window. To access a keypad for
entering data in input fields, you can tap on the transparent
blue keypad icon, typically located in the upper right corner
of the display. 218987.
Fast switch dialogs All browsers: If you select the Development fast switch,
modal warning dialogs will appear stating that
WindowMaker is not supported on Remote Desktop
Services. If you select WindowViewer while these dialogs
are displayed, the dialogs will go behind WindowViewer,
and will block any interaction with WindowViewer. As a
workaround, configure WindowViewer in your InTouch
application to disable the fast switch and to disable access
to WindowMaker via the menu bar. 220391.
TSE script All browsers: TSE script functions such as TseGetClientId
functions return and TseGetClientNodeName always return
values 'AccessAnywhere' as the Client ID and Node Name. This is
because all RDP sessions are opened at the Terminal Server
node by InTouch Access Anywhere on behalf of the clients.
221083.
Invoking All browsers: While running an InTouch application from
WindowMaker InTouch Access Anywhere, if you click Development in
WindowViewer menu, WindowMaker starts and the system
hangs for some time. WindowMaker is not supported on
Remote Desktop Services. As a workaround, configure
WindowViewer in your InTouch application to disable the
fast switch and to disable access to Development via the
menu bar. 221177.

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Behavior Type Description

Updating All browsers: You update an application in Network

applications using Application Development (NAD) master and a message
NAD appears in the NAD client machine but not in the host
machine. You can make a change on the NAD master but
because notification does not work that change will not load
into the client copy. As a workaround, refresh your session
to see the changes. When you open a new session, the latest
version of the application will display. 221178.
I/O servers All browsers: When InTouch requests to start I/O servers, if
you click No, the TSE session logs off. The workaround is to
click Yes when prompted to launch the I/O servers. 221179.
Secure access - All browsers: If a Trusted Certificate is not installed, when
certificates connecting to the Secure Gateway, depending on your
browser's security settings, you may see a pop-up dialog
containing information that the site's security certificate is
untrusted. The Administrator should obtain a Trusted
Certificate and install it on the InTouch Access Anywhere
computer. Refer to the InTouch Access Anywhere Secure
Gateway Administrator Manual for more details. 221668.
Mouse events All browsers on tablet devices: Tablet devices do not support
mouse center click events. Script animations using the
center button trigger type will not execute. As a
workaround, you can modify your application to use a
trigger other than a mouse center click event. 221669.
Dynamic All browsers: You may experience problems applying
Resolution dynamic resolution changes (DRC) while running
Changes (DRC) WindowViewer in a browser session. As a workaround,
connect to the InTouch Access Anywhere server in a remote
desktop session (RDP) and enable DRC from InTouch
Application Manager. For best results, run InTouch
Applications in the designed resolution. 221670.
InTouch Access All browsers If you attempt to connect to the InTouch
Anywhere Reset Access Anywhere server after clicking Reset on the landing
page, the connection times out and fails, and a "Session
disconnected" message appears. As a workaround, refresh
the page after clicking Reset. The connection succeeds.
222597.

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 Working with Portable Devices23

Behavior Type Description

Accessing Task All browsers: In an InTouch Access Anywhere session on

Manager many browsers, you can open Task Manager by using the
CTRL+ALTL+END key combination. Also, you can access
session user options on many browsers to lock the computer,
log off, change password, or start Task Manager by using
the CTRL+ALT+Esc key combination. This behavior can be
a security concern. As a workaround, you can disable the
ALT key by selecting the option Disable ALT Key available
on the Window Configuration tab in the WindowViewer
Properties dialog. Access the WindowViewer Properties
dialog by the selecting the WindowMaker menu option
Special, then Configure, then WindowViewer. 229998

Tablets and Smartphones

InTouch Access Anywhere will operate on tablets or smartphone
devices with an HTML5 compliant browser (i.e. iPad Safari-see list of
supported browsers).
Mobile devices have introduced new opportunities to empower users
on the go. They have also introduced new ways for people to interact
with software. Touch gestures are used to do the work that a mouse
would do in a desktop or laptop. Built-in software keyboards are used
instead of physical keyboards. Because there is no mouse, certain
mouse events do not have an equivalent on a touch device. Software
keyboards in mobile devices do not have F1-F12, CTRL, or ALT keys.
When using InTouch Access Anywhere to view your applications
remotely it is important to be aware of these differences. It is very
important to become familiar with the way you work with touch
interfaces in the devices you will use and to keep this in mind as you
design InTouch applications for use with InTouch Access Anywhere.
For example, Input animations should not need to invoke InTouch or
Windows keyboard as mobile devices have their own.
With existing InTouch applications that make use of mouse events and
keys or key combinations without a supported equivalent, you may
want to modify your application to use alternate application events.
The following list provides tips on using InTouch Access Anywhere
from a tablet or smartphone device where a physical keyboard and
mouse are not available. Functionality will vary across different
devices and certain commands may not be available.
• Single Tap performs a left click.
• Single long Tap performs a right-click.
• Tap + Hold + Drag performs a select then drag/scroll function.

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• Double Tap, or tapping once with two fingers, performs a

double-click.
• Tap with three fingers sends Back command to a remote browser.
• Swipe down with three fingers is Page Up.
• Swipe up with three fingers is Page Down.
• Drag left or right with three fingers performs a left arrow and right
arrow respectively.
• Tap the keyboard icon (upper right-hand corner of window) to
open/close the virtual keyboard.

• Swipe and pinch gestures will apply to the InTouch Access

Anywhere session (for example, pinch in to perform a zoom in).
• (iOS only) When saving an InTouch Access Anywhere icon to the
iOS desktop, the shortcut will open the InTouch Access Anywhere
session in full-screen mode. The browser's toolbar will be hidden to
make more remote desktop area available.

InTouch Access Anywhere Server Administrator Manual