This document contains contact information and a profile for Menerva Jasa Panaligan. It lists over 12 years of experience in customer service roles, including positions as a call center agent, customer care representative at a mall, and order taker. Educational background includes an Associate's degree in Geodetic Engineering from the University of Northern Philippines.
This document contains contact information and a profile for Menerva Jasa Panaligan. It lists over 12 years of experience in customer service roles, including positions as a call center agent, customer care representative at a mall, and order taker. Educational background includes an Associate's degree in Geodetic Engineering from the University of Northern Philippines.
This document contains contact information and a profile for Menerva Jasa Panaligan. It lists over 12 years of experience in customer service roles, including positions as a call center agent, customer care representative at a mall, and order taker. Educational background includes an Associate's degree in Geodetic Engineering from the University of Northern Philippines.
This document contains contact information and a profile for Menerva Jasa Panaligan. It lists over 12 years of experience in customer service roles, including positions as a call center agent, customer care representative at a mall, and order taker. Educational background includes an Associate's degree in Geodetic Engineering from the University of Northern Philippines.
PROFILE Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company local & international.Motivated Customer Service Executive within 12 years I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. Committed to strengthening customer experiences with positive and professionalism. EXPERIENCE CALL CENTER AGENT / CUSTOMER CARE TEAM EXCEED COMPANY, SMART VILLAGE EGYPT, CAIRO JULY 2022 – JULY 2023 In charge of answering customer calls, listening to their concerns and solving problems. Handling both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. Good oral communication abilities but must be an attentive listener to fully understand a caller's query and provide a solution that meets their needs.
OASIS MALL DUBAI, LANDMARKGROUP LLC, DUBAI UNITED ARAB EMIRATES
FEBRUARY 2009 – FEBRUARY 2017
Ensuring excellent customer service and safety of all the guests at all times. Supervising and working with a team, housekeeping & security staff, to run the Mall efficiently, economically and profitably. Answer phones and respond to customer requests. Provide customers with product and service information. Responsible for developing an in depth understanding of Oasis Mall for an accurate information about the queries. Coordinate with other services in respect to any issues and queries, problems and find resolution. Transfer customer calls to appropriate section or concept. Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries not immediately resolved.
Complete call logs and reports. Directing the customer to specific place they wanted to go. Recommend process regarding mall improvements. Distributing some coupons if there is an event. Handling customer complaints and inquiries. Checking mall directories and assisting any shops for follow-up maintenance
ORDER TAKER, BURGER KING FIRST FOOD SERVICES LLC, DUBAI UNITED ARAB EMIRATES NOVEMBER 2005 – DECEMBER 2008 Welcoming customers at the outlet and taking their orders Helping pack and bill the orders in a very professional way at the least time possible. Ensuring accurate and speedy billing of the customers in the counters. Handling customer complaints. Upselling and sales and promote new products. Making telemarketing for additional source of sales. And to be friendly while doing the business in a smartness way.
PRODUCTION OPERATOR LINGSEN PRESICION INDUSTRY, HSIEN TAICHUNG TAIWAN, R.O.C. DECEMBER 1999 – DECEMBER 2001 Responsible for assembling, testing, and inspecting the product. Setting up the production equipment and supplies before executing the job orders. Maintaining a clean workstation and production floor. Responsible for packaging per work instruction. Responsible in thumb marking and verifying markers are accurate for finishing.
EDUCATION Associate in Geodetic Engineering (AGE) March 16, 1999 Major in Surveying University of Northern Philippines Tamag, Vigan Ilocos Sur Philippines
PERSONAL DATA Nationality: Filipino Date of Birth: March 11, 1978 Place of Birth: Philippines Languages: Tagalog / English & Arabic PROFESSIONAL SKILLS AND INTEREST Excellent customer service • Team Leadership • Time Management Reading • Computer Skills • Problem Solving • Travel
