The document provides a summary of Ma. Jena Mae S. Enriquez's personal and professional details. It includes her contact information, age, education history, work experience as an Operations Manager, Sous Chef, Assistant Kitchen Supervisor and Staff Nurse, and nursing license information. Her work experience spans companies in Singapore and the Philippines and encompasses roles in operations, kitchen management, and clinical nursing.
The document provides a summary of Ma. Jena Mae S. Enriquez's personal and professional details. It includes her contact information, age, education history, work experience as an Operations Manager, Sous Chef, Assistant Kitchen Supervisor and Staff Nurse, and nursing license information. Her work experience spans companies in Singapore and the Philippines and encompasses roles in operations, kitchen management, and clinical nursing.
The document provides a summary of Ma. Jena Mae S. Enriquez's personal and professional details. It includes her contact information, age, education history, work experience as an Operations Manager, Sous Chef, Assistant Kitchen Supervisor and Staff Nurse, and nursing license information. Her work experience spans companies in Singapore and the Philippines and encompasses roles in operations, kitchen management, and clinical nursing.
The document provides a summary of Ma. Jena Mae S. Enriquez's personal and professional details. It includes her contact information, age, education history, work experience as an Operations Manager, Sous Chef, Assistant Kitchen Supervisor and Staff Nurse, and nursing license information. Her work experience spans companies in Singapore and the Philippines and encompasses roles in operations, kitchen management, and clinical nursing.
Date of birth: September 5, 1986 Gender: Female Civil Status: Married Religion: Catholic Nationality: Filipino Pass: Long Term Visit Pass
EDUCATION
College 2003 – 2007 Capitol University, Cagayan de Oro City (BS-Nursing) Diploma Secondary 1999 – 2003 Misamis Oriental General Comprehensive High School , Cagayan de Oro City Elementary 1993 – 1999 City Central School, Cagayan de Oro City Pre – School 1990 – 1993 City Central School, Cagayan de Oro City WORK HISTORY:
Company: The Living Café Pte Ltd
Duration: November 2015 – Present Location: 779 Bukit Timah Road Singapore Position: Operations Manager
Operation:
Provides quality service by enforcing quality and customer service standards.
Ensure efficient restaurant operation, as well as maintaining high production and customer service standard Manage restaurant’s good image and suggest ways to improve it Provide administrative reports for documentation and filling Prepares end-of- the day sales and financial reports Conduct periodic inventory of food supplies, fixtures &equipments Control operational costs and identify measures to cut waste Implement policies and protocols that will maintain future restaurant opeartions Calls out product availability and order taking procedures Coordinate daily Front of the House and Back of the House restaurant operations Hire and Training staffs in all level Create staff schedule to ensure appropriate staffing Adhere to and enforce employee compliance with health, safety and sanitation standard
Company: Rejuicenate Pte Ltd
Duration: February 2015 – October 30, 2015 Location: 54 Cashew Road #02-02 Cashew Park Condominium Singapore 679637 Position: Sous Chef/Kitchen Manager
Operation:
Lead and supervise kitchen operation and kitchen procedures SOP’s.
Manage customer service e.g complaints, order and inquiries. Implement juicing and food schedule operation. Ordering food and supplies from vendors. Ensuring food and produce is the right quality for the price. Managing stock and helping to ensure that stations stay stocked during service. Company: Sana Cleanse Pte Ltd Duration: August 27, 2013 – September 30, 2014 Location: 146 Jalan Bukit Merah #01 – 1092 Singapore, 160146 Position: Assistant Kitchen Supervisor / Team Leader
OPERATIONS:
Supervise the day to day operations of Sana Cleanse Retail, kitchen and staff. Maintain leading industry best practice SOP’s for juice production and retail including opening and closing procedures, juice production and storage, inventory management, hygiene and safety. Lead and supervise staff in daily production and kitchen procedures SOP’s to ensure a consistent high quality product is produced in line with the Sana Cleanse brand promise Supervise staff kitchen and equipment cleaning, maintenance and servicing to ensure assets are maintained in excellent and efficient working order. Manage staff inventory management of kitchen supplies, retail packaging and raw ingredients (all food and non-food items) to ensure kitchen operations are always fully stocked with no supply shortage. Maintain, and implement improvements where possible, Sana Cleanse customer Service SOPs relating to retail sales, online order enquiries, order fulfilment, and post-sales support. Mange customer cash sales when necessary. Manage customer bag rebate credit system. Assist with daily management of online assets: Website sales reporting fulfilment planning and customer database across Magento and Mail chimp as necessary. Manage CRM communication from pre, during and post cleanse customer support. Word closely with the Relationship Manager on customer order adjustment, reschedules and urgent bookings. Lead the kitchen team in the principle of Sana Cleanse premium customer service on the phone, in store and at delivery. Manage daily order despatch from courier despatch to final customer receipt with a select trained despatch staff on weekly roster Manage supplier relationships, order fulfilment and quality control.
HUMAN RESOURCES:
Assist Management in recruitment and development of a skilled and cohesive team that works effectively together and nurture positive team morale with low attrition. Develop staff training plans for new staff members, skill refresher and up-skilling programs to ensure all staff have a development and progression plan. Programs to include product quality, hygiene, standards, customer service and company values. Everyday Staff management duties including rosters, despatch planning, attendance and leave. Assist management with performance evaluations and required Singapore statutory administration where applicable, eg. Leave supporting documents, staff personnel records, and HR administration procedures (incident reports, termination procedures). Leading a team in the principle and practice pf Sana Cleanse values on and off-site. Develop and mentor a team supervisor as a candidate for your successor.
COMPANY: PASR Technologies Pte Ltd
DURATION: June 1, 2011 – June 30, 2012 LOCATION: Mohamed Sultan Road POSITION: Administration Assistant
Handle all incoming telephone calls and visitors, answer direct as appropriate. Maintains complete records of all service work performed in our Call tracking System. Maintain staff duty roster, to ensure someone is always available to answer calls during the required hours. Ensuring sufficient supplies are available at all times. Manages all financial data and transactions. Manages invoices. Manage Account receivable and payable Manages fixed assets, depreciation & Amortisation Manages account reconciliation
DURATION: October 16, 2009 – April 15, 2010 LOCATION: Talisayan Misamis Oriental, Philippines POSITION: Staff Nurse
Asses patient status and notify physicians of clinical changes
Monitored and maintained patients charts Preparing and administering oral drugs and other treatment regimen safely and accurately as prescribed Performed clinical task according to hospital policies Assisted with the admittance and discharge of patients
COMPANY: J.R Borja General Hospital, Cagayan de Oro City Philippines
DURATION: July 1, 2009 – September 30, 2009 POSITION: Volunteer Staff Nurse:
Assisted with the admittance and discharge of patients
Charting and documentation of patient care Assisted patient and family members in the education of health care needs.
LICENSE
NURSE LICENSURE EXAMINATION (PROFESSIONAL REGULATION COMISSION, REPUBLIC OF THE
PHLIPPINES)
Date Registered: 16/4/2009
License No.: 0545572
Undergraduate Clinical Training and Related Learning Experience
Med Surg Capitol University Medical City, Cagayan de Oro City
Northern Mindanao Medical Center, Cagayan de Oro City
408 Hours
OB/GYN Capitol University Medical City, Cagayan de Oro City
Public Health Clinic, Cagayan de Oro City
408 Hours
Psychiatric National Center for Mental Health, Madaluyong City
Sana Lazaro Hospital, Quezon City
Ward Capitol University Medical City, Cagayan de Oro City
Northern Mindanao Medical Center, Cagayan de Oro City
Cagayan de Oro Medical Center, Cagayan de Oro City
