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Activity Template - ROAM Analysis

The ROAM analysis identified 7 issues facing the plant business. Actions were taken to properly pot plants, satisfy complaining customers, fix a software problem, hire more drivers to address cancellations and late deliveries, and increase the budget. Most issues were resolved or mitigated, though some customer cancellations had to be accepted.

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edward.daas
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170 views2 pages

Activity Template - ROAM Analysis

The ROAM analysis identified 7 issues facing the plant business. Actions were taken to properly pot plants, satisfy complaining customers, fix a software problem, hire more drivers to address cancellations and late deliveries, and increase the budget. Most issues were resolved or mitigated, though some customer cancellations had to be accepted.

Uploaded by

edward.daas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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ROAM Analysis

Issues Actions
10% of plants are not being potted You contacted the warehouse to update the potting
Issue 1 properly. process and have had no issues for two weeks.
Your team reached out to the customers, listened to their
Issue 2 Customers are complaining. issues, and offered to send them a free round of new
plants. Most customers were satisfied with this solution.
There is a software issue preventing
You assign your IT Specialist to fix the problem as soon
Issue 3 your customer relations team receiving
as possible.
all requests and complaints.

Your team checks in with the customers and, despite


Some customers are canceling their offering them a subscription promotion, they still want to
Issue 4
subscriptions. cancel. There is nothing you can do, but the impact is
minimal.
You assign your HR Specialist to schedule a hiring day to
Issue 5 There are not enough delivery drivers.
hire and onboard more drivers.
Your team reassessed the delivery routes, making them
Issue 6 Plants are being delivered late.
more efficient and minimizing late deliveries.
Your Financial Analyst reassessed project spending and
Issue 7 Your budget is tightening. was able to increase the budget. The additional money
was enough to offset recent losses.
ROAM Designation
Resolved

Mitigated

Owned

Accepted

Owned

Mitigated

Resolved

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