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Altruist Customer Management India Pvt. Ltd.
022-41328501
Building No A-8, Sector No 1, Plot No MBP-2, TTC 022-41328572
Industrial area, www.altruistindia.com
Near MTNL office,Mahape, Navi Mumbai-400710, India
Date: 26 Jul 2022

Letter Of Intent
Dear Gloria Shaji Thomas
As per your Request / Application we are pleased to offer you a position of Associate Trainee, Operations at our Altruist
Customer Management India Pvt. Ltd. Building No A-8, Sector No 1, Plot No MBP-2, TTC Industrial area, Near MTNL
office,Mahape, Navi Mumbai-400710, India office.
This training position is for a term beginning 1 August 2022 (Rupa_MBP_Hinduja_Hospital ) subject to the condition that if
theprocess for any reason is dissolved/transferred/terminated, your association will be restricted to that period.
You will be eligible for INR.150/- Till Training for your initial process training. The payout eligibility is subject to successful
process training accreditation.
Upon successful completion of initial process of Training/Client Evaluation objectives, you will be considered for a job based
training to get better understanding of processes on the job and work floor. After completing accreditation your monthly
Stipend will be paid as INR.12000/-, which shall be payable to you for the number of remaining days in the month. Being a
trainee you will not be eligible for statutory benefits available to regular employees.
By accepting this offer you agree that you:

Intend to successfully complete the training program and stay in the position for a period of time equal to, or greater than the
length of the training program;Understand that lack of success at any stage of the training program, or lack of acceptance
into a required position due to an inability to meet the minimum requirements may be a reason for removal from the position
and you will not beeligible for any compensation pay out (stipend/salary); andWill take responsibility for gaining the skills
required for the target position, participate in ongoing planning and evaluation of your training plan, actively participate in
completing your appraisals and setting your objectives, discuss and resolveproblems with your Trainer/ Supervisor as they
arise
Please bring the following to the start of your session as informed by the Human Resource Department:
1. Birth certificate / Leaving Certificate.
2. Matriculation certificate / graduation certificate.
3. Residential proof (Aadhar Card/ Voter ID card, Rent/Lease deed etc.).
4. Experience Letter.
5. 6 Passport size photograph.
Also, a list of additional documents related to your employment will be shared/mailed to you. Please ensure to bring the
documents as requested at the start of the session, failing which you may not be eligible to attend the trainingprogramme.
Please indicate your acceptance by signing a copy of this letter.
Sincerely,
Authorized Signatory
I accept the offer on the terms and conditions outlined.
Date: 26 Jul 2022
Altruist Technologies Private Limited

Registered Office : Plot No. 2, Sector-22, HSIIDC IT Park,
Panchkula, Haryana - 134109, India
Altruist Customer Management India Pvt. Ltd. 022-41328501
UNDERTAKING for WFH Infrastructure
1. I will consistently meet all of my performance targets and deliverables, as required by the Company, the Client or my
Supervisor, Manager or Team Leader.
2. I will strictly follow my normal/regular work schedule while working from home. For this purpose, I shall inform my
Supervisor, Team Leader or Manager of the commencement as well as the end of my shift every day. Any exception or
deviation from this may only be made with the prior written conformity of Human Resources (HR).
3. I will personally report to the Company whenever my presence/attendance is necessary or required therein.
4. I understand that while working remotely that I am responsible for maintaining a safe working environment and will
immediately report any work-related injury that I may suffer during the course of my work day.
5. I will use my personal or company provided laptops or desktops only with a secure, fast and reliable Internet connection.
6. I will not use public or common Wi-Fi networks for any work-related communication or email.
7. I will only use a licensed Operating System (OS) and latest AV for my work laptop or desktop, the amount of which, if any,
shall be solely borne by me.
8. I will keep my work laptop or desktop updated with the latest Antivirus and Patches.
9. I will observe strict confidentiality over all work-related communication and information I process or receive while working
from home.
10. I will use Company webmail only for official work-related communication and never for my personal use.
11. I will not circulate any personal, spam or chain mails using my official mail ID or the Company webmail.
12. I will not copy or retain any client or company data in any local or personal storage devices such as, but not limited to,
USB, Personal Hard disk, compact-disk, memory card.
13. I will not browse suspicious websites or click on suspicious links / mail attachments which may lead to loss, modification
or corruption of the data in the laptop or desktop I am using for work.
14. I will immediately delete any company or client data which I have obtained in connection with or in furtherance of my
work once the purpose thereof has been completed.
15. I will ensure that my work laptop or desktop is locked when not in use and is always kept in a secured area.
16. I will only access company or Client data from a secured work place and not in a public area.
17. I will not divulge, share, print, reproduce or send to unauthorized persons any Company, Client or work-related
communication or information which I may have had access to or obtained while working from home. I will hold such
information under the strictest confidence. Should any such confidential information be divulged to unauthorized persons,
whether directly or indirectly, intentional or by negligence, I shall immediately inform the Company of the same.

18. I will continuously and faithfully abide by company’s Acceptable Usage Policy, Data Protection and Privacy Policies,
Code of Conduct and such other Rules, Regulations and Policies which the Company may issue from time to time.
19. I understand that any breach of this Undertaking, the terms and conditions of my “Work From Home” arrangement, my
Employment Contract, the Company’s Code of Conduct, and all other Company Policies, Rules and Regulations shall be a
ground for the termination of this “Work From Home” arrangement, without prejudice to such disciplinary action/s which the
Company may impose upon me.
20. I will hold the Company free and harmless from any and all liabilities, damages and causes of action which may arise
from a breach of this Undertaking or from my unsafe, irresponsible, illegal, unauthorized or unsecure use of Company
webmail or work-related information.
21. I understand and specifically acknowledge that all relevant work related policies and instructions of the Company will be
applicable to me while working from home, with necessary changes / modifications to them, and I will strictly abide by them
throughout this period.
22. In case I am required to use personal device for work purposes, I will nonetheless follow all the points given in this
undertaking.
23. I also acknowledge that I will take due care of the technology hardware provided to me such as laptop/ desktop/Wi-Fi
dongles/data card. Any damage or loss of these hardware provided to me, till I return back in the condition I received, will
charged back to me, as per my earlier signed undertaking.
24. I acknowledge that I have read and fully understood the contents as well as effects of this Undertaking.
Signature of the Trainee
Name: Gloria Shaji Thomas
Date: 26 Jul 2022

Undertaking by Trainee for Pre - Job Training
I hereby agree to attend and undergo a Pre - Job Training as per your letter of intent dated 1 Aug 2022 with Altruist
Technologies Private Limited for my grooming my skill and competency enhancement for a period of 3 months which I
understand that it being a necessary requirement prior to become an employee of the company. I very well understand and
also undertake to attend the training for 6 days a week for 9 hours every day.
I have also been explained that the Company will designate a “Trainer” to train, mentor and monitor my performance on
Training. The Trainer shall be the primary point of contact for me.
I will observe and practice complete discipline , sincerity , dedication , honesty and faithfulness during training period and
management shall have liberty to end up my training if I am found unsuitable for any reason whatsoever ormisconduct myself
or could not learn during training as per the satisfaction of the trainer.
Date: 26 Jul 2022

NEW HIRE UNDERTAKING

1. 24x7 Flexibility: I am aware that Altruist Technologies Private Limited. operates in a 24x7/365 environment. I am expected
to be flexible and open to any shift timings as decided by the organization. I have not been committed any specific shift
hours/timings by the organization.
2. Internal Transfers: I understand that based on business requirements or other reasons, I may be re-aligned/transferred to
a different process or department than the one committed during the interview, wherein my salary may undergo a
review/change (increase or decrease).
3. Leaves During Training Period: I understand that I will be expected to go through training for a continuous period of days
(as per the process’s requirements) after joining the company.
The company expects me to be present throughout the training period. I understand that no leaves would be granted to me
during the training period.
My services may be discontinued without any notice in case of un-authorized absence due to any reason.
All absence during training will be treated as Leave Without Pay (LWP).
4. Reference Check: My appointment is subject to a positive reference check and in case found contrary, the company
reserves the right to review my employment in the organization.
5. Medical Fitness: I hereby confirm my understanding of the job role being offered at Altruist Technologies Private Limited.
and am medically fit to comfortably deliver on the said role.
6. Transport: No transport is provided during regular working hours. In case of business requirements; you will be provided
with one sided pick-up or drop (Between 11 PM to 5 AM>)based on companies discretion.
7. Training Period: The training period differs from process to process; I will be intimated about the number of days of
training from my trainer on day 1 of my joining the organization.
8. Discipline & Code of Conduct: I will be given a formal induction on the date of joining the organization, educated about the
policies and procedures that are followed in the organization. Any misconduct or instance proving non-adherence, against
the conduct of the organization will be dealt with strictly by the organization.
9. Joining Documents: I have been informed about the documents I am required to submit on day 1 of my joining the
organization. Any delay beyond the third (3rd) day of my joining will result in formal warnings/termination or non-
disbursement of my salary.
10. Integrity In The Workplace: I will not, directly or indirectly, be party to any form of fraud, integrity or malpractice within the
company and/or my process, that will bring about disrepute to my organization, my team and/or my client(s). Some
examples of process fraud/malpractice in the workplace are call voidance towards a customer, call disconnections, wrong
and deliberate activations/de-activation of packs etc., all of which will lead me to be dealt with the strictest form of
disciplinary step, by the organization, including termination.

Date: 26 Jul 2022

11. Notice Period: I understand that in n case of resignation/separation, I need to give a prior notice to the organization. In
case of my tenure with the organization is less than or equal to 6 months than I need to give a prior notice of 15 Days and 30
days in case of my Tenure with organization is greater than 6 months. Also, Altruist shall have the right to terminate this
appointment in the event that the business process in which you are associated is terminated by the Client. Should the
business ramp down by client without notice or less than one month notice, the ramp down notice period that the client
announces, will be the notice period for the employee.
12. Absconding Process: Absence for a continuous period of Three days without prior approval of your superior, (including
overstay of leave / training), would be treated as abandonment of service.
13. Incentive Payout: Any Incentives paid by the client will be released once it is received by Altruist. This is a voluntary
scheme offered by the Client, which is subject to change including withdrawal at any time without any notice. If 15th of the
month is a holiday/leave/WOFF then the amount may be credited on next working day based on the respective approvals
received.
14. "I acknowledge that I will be liable for strict action even up-to separation should I be party to, or responsible for, the
creation or distribution over social media of any digital content - soft media or written - that damages the reputation or
credibility of either Altruist or its Client organizations in any way."

Name: Gloria Shaji thomas
Date: 26 Jul 2022

ALTRUIST TECHNOLOGIES PRIVATE LIMITED- THIRD PARTY DOWNLOAD POLICY
Purpose
This downloads and executables policy of Altruist Technologies Private Limited and associate companies has been
established to set guidelines in an effort to clarify the type and nature of files that employees are allowed to download form
third-party sources into their local computers, although it would be impossible to name every executable or download file in
this policy.
Scope
This policy is applicable to all the users of Altruist Technologies Private Limited and associate companies. Users should
adhere to these broad guidelines:-
A. The download is from a reputable source.
B. The file does not subject the company in potential liability.
C. The application, tool, or template has been approved by IT Department.
Policy Guidelines
The following is a list of files that employees can download into their local machine.
1. Skype- Since the company has a set 1M Policy, Skype is the approved instant Messaging/Voice Communication
application. As with all 1M application, users are encouraged to keep personal messaging/communication within reasonable
levels.
2. WinZip - Employees who e-mail large files to clients and vendors are encouraged to use WinZip, a compression utility.
Ask IT department if you do not have this installed on your Computer.
3. Ad-ware- As employees may unwittingly download ‘adware’ into their local machines, applications such as Ad-ware and
Spy hot, which scans a user’s system for ‘adware’ are allowed. Please note that some useful proprietary applications on the
company network are seen as adware by this and other similar applications. Contact the IT department if you have
questions about this kind of application.
4. Adobe Acrobat Reader- Download of this free Reader is permitted for viewing files received in PDF format.
5. E-Book applications- This includes Microsoft Reader, Palm Reader, and other third-party applications that allow users to
download work related texts onto their local machines.
Prohibited downloads
The following downloads are not allowed on company computer resources unless approved by IT Department,
1. Instant Messenger- It is prohibited to use any other application other than Skype. 1M applications such as MSN
Messenger, Yahoo! Messenger, Rediff mail Messengers, AOL. Etc. are not allowed.
2. Online Music and Games- Since games and music provide no benefit to our organisation and have a tendency to affect
productivity, they are not allowed on company machines. Team members are not allowed to use any web based
applications/tools to listen to music and view streaming media on their work station.
3. Peer to peer file sharing- Peer to peer file sharing applications have come under scrutiny in recent years for their ability to
allow users to share copyrighted material and for the network resources that they consume. Hence all peer-in-peer file
sharing applications are not permitted. These could include ones such as Kazaa, iMesh, Morpheus, WinMX, LimeWire,
Grosster, BearShare.
4. Personal Firewalls- While security is an issue that every employee can help manage; IT department does not allow the
use of personal firewalls such as Zone Alarm or others on our computers.
5. Third party screen saver or wallpaper- It is possible that some of our team members might use Screen Savers or Wall
Papers that might be deemed offensive. Employees will use the default screen savers and default Windows Wallpapers
available on their computers.

Exceptions
Exceptions as allowed by Director.
Authority
The issuing authority is Head-IT
ALTRUIST TECHNOLOGIES PRIVATE LIMITED- EMPLOYEE ELECTRONIC MAIL (EMAIL) AND MESSAGING USE
Abstract- The purpose of this policy is to ensure proper and efficient use of the Altruist Technologies Private Limited mail
and messaging systems by the employees including those of associate companies, with the rapidly changing nature of
electronic media, anti the “netiquette “which is developing among users of external on-line services and the Internet, this
policy cannot lay down rules to cover every possible situation. Instead, it expresses the company’s Philosophy and sets forth
general principles to be applied to use of electronic Mail and messaging services.
Definition - Electronic Mail (E-mail) is any electronic communication between 2 or more individuals and may contain any
form or combination of text, audio, video, drawings or photographic representation.
Policy
A. Electronic Mail is a tool for business communication. Users have the responsibility to use this resource in an efficient,
effective, ethical, and last full manner, email communications must comply with all applicable laws, regulations and generally
accepted business etiquette.
B. The primary purpose of electronic Mail is to conduct official business. Employees may occasionally use electronic Mail for
individual common non political purposes on their personal time, if such use does not violate the terms and conditions of this
policy or interfere with the company’s business.
C. All email account maintained on the email systems are the see property of the company. Altruist Technologies Private
Limited has the right to monitor any employee’s E-mail account. Any unauthorized or inappropriate use discovered during
such monitoring activities shall be formerly reported to the management for determination of appropriate action.
D. Users should not expect their email communications, documents, or other information to be private and should not use
the email system for matter that are not intended for public disclosure. Coincidental matters, permitted by laws should be so
marked and include a warning regarding accidental transmission to a third party.
E. Sending data via email is the same as sending correspondence on official memo of letterhead.
F. Use of the email system as described below is strictly prohibited. Users who received such information should not forward
or respond to it, but should immediately report its receipt to their supervisor for proper disposition.
1. Knowingly or intentionally creating, publishing, transmitting, and/or exchanging messages that are inappropriate,
offensive, harassing, obscene or threatening.
2. Creating or distributing email containing defamatory, false, in accurate, abusive, threatening, racially offensive or
otherwise biased, discriminatory or illegal material.
3. Viewing or distributing obscene, pornographic, profane or sexual harassment.
4. Violating laws, rules and regulations prohibiting sexual harassment.
5. Encouraging the use of controlled substances for criminal or illegal purposes.
6. Engaging in any activities for personal gain.
7. Distributing copyrighted information without permission.
8. Violating or in fringing up on the right of others.
9. Conducting any non Department supported fundraising or public relation activity.
10. Exchanging proprietary information, trade secrets, or any other privilege to, confidential or sensitive information that is
not authorised.

11C. Creating or exchanging solicitations, chain letters, and other unsolicited Email.
12. Registering to non business related list servers without proper authorisation. Subscription to search a service can result
in an overload of received messages directly impacting the performance of state email systems.
13. Engaging in any political activity prohibited by law.
14. Using the system for any illegal purpose.
G. Users may not knowingly or wilfully create or propagate any virus, warm Trojan horse, or other destructive program code.
H. Each user account depending on nature of function will have quote on the mailbox size. Exceeding the quota will calls
bouncing of individual Mail. Managing mailbox size is individual responsibility and the company is not responsible for
anymails bouncing because of over size of mailbox. Regular archiving of required data is suggested and is individual
responsibility.
I. Violation of this policy may result in disciplinary or legal action.
Responsibility- Employees using the email system are deemed to have accepted the responsibilities and obligations
imposed by state, and local laws and regulation as well as the companies adopted policies, procedures, standards,
andguidelines.
D. User should not pursue, obtain, exchange or distribute any unauthorised information that could cause congestion or
disruption to email system such as screen savers, audio, or video clips, in violation of any licensing agreement.
E. User shall not access another email system without authorisation from that user or that user supervisor. Users must not
compromised the privacy of their password by giving it to others or exposing it to public view password should be changed
ona regular basis. If a user discloses his / her password to someone else knowingly or unknowingly, then he / she will
continue to be responsible for all objectionable actions happening on usage of the same.
F. User should schedule, wherever possible, communication in tenses operative operations such as large file transfers, video
download, mass emailing, and the like for off peak usage times. I have read and understood the terms and
conditionsmentioned above and agree to abide by the same.

Date: 26 Jul 2022
AGREEMENT

This agreement made at on 26 Jul 2022 by Mr/Ms Gloria Shaji Thomas Resident of Panvel navi mumbai Hereinafter
referred to as 'Service Provider' (which Expression shall, unless it be repugnant to the context or meaning thereof, B deemed
to mean and include his / her agents and representatives), In favour of Altruist Technologies Private Limited a company
registered under the Companies Act ,1955 having its registered office at first floor, 122, Jaina tower 1, district centre Janak
puri, New Delhi- 110058.(hereinafter referred to as 'the Company')
WHEREAS pursuant to the arrangement between the company and the service provider in any NORM including
employment in the company or any of its associate companies, confidential information as defined below or the company
may become available to the service provider.
AND WHEREAS the company desire's to prevent the unauthorised use of disclosure of such confidential information.
NO, therefore in consideration of these premises, and for other good and valuable considerations, the parties agree as
follows, receipt of which is here by acknowledged:-
1. Confidential information: for the purposes of these agreement, confidential information shall mean all proprietary material
exchange including but not limited to return and electronic media or verbal disclosure of information by the company,
strategic and development plans, financial condition , business plans, CO- developer identities, business data, business
records, customer list, project reports, market report, service provider lists, business manuals, policies and procedures,
information relating to processed, technology or theories and or other information which may be disclosed by the company
and other information to which the service provider may be provided access by the company or its client, or others in
accordance with this agreement or which is generated as a result of or in connection with the employment of the service
provider , which is generally not made available to the public.
2. Non-disclosure obligation: The service provider promises and agrees to fold the confidential information in confidence.
Without limiting the generality of the foregoing , the service provider further promises and agrees to protect and save guard
the confidential information against unauthorised use, publication or disclosure, not to use it except for the purpose of his /
her employment, not to in anyway directly or indirectly Reveal, report, disclose, publish or transfer , or in anyway use the
information except as specifically authorised by the company in accordance with this agreement not to use it to unfairly
compete or obtain unfair advantages vis a vis the company in any commercial activity which may be comparable to the
commercial activity contemplated by the company, and to comply with any other reasonable security measures requested in
writing by the company.
3. Return of confidential information: the service provider agrees on termination or cessation of higher employment for any
reason whatsoever, or upon the written Request of the company, whichever is earlier, to promptly deliver to the company, all
records, notes and other written, printed or tangible materials in the possession of the service provider, embodying or
pertaining to the confidential information.

4. No right to confidential information: service provider hereby agrees and acknowledges that no license, either express or
implied, is hereby granted to the service provider by the company to use any entire confidential information. Service provider
further agrees That all inventions, improvements, copyrightable works and designs relating to products, procedures,
methods or compositions of company directly resulting from or relating to the confidential information and the right to market
to use, license and franchise the confidential information or the ideas, concepts, methods or practices embodied there in
shall be the exclusive property of the company and service provider has no right or title thereto.
5. Losses: service provider further agrees to indemnify The Company against any and all losses, damages, expenses and
claims incurred or suffered by the company as a result of the service provider breach of this agreement.
6. No conflicting obligation: the service provider represent that he / she has not entered into and will not enter into, any
agreement either written or oral in conflict herewith, this includes confidential agreement and related intellectual property
from previous employer.
7. Governing law: all disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction
of the courts of New Delhi and shall be governed by Indian law, including information technology act.
8. Entire agreement: this agreement consulate's the whole understanding by the parties about the subject matter and may
not be amended or modified except in writing signed by each of the parties of this agreement.
Signed on the date and place as mentioned hereinabove

Date: 26 Jul 2022


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Altruist Customer Management India Pvt. Ltd.

Date: 26 Jul 2022

By accepting this offer you agree that you:

Please indicate your acceptance by signing a copy of this letter.

Date: 26 Jul 2022

Altruist Technologies Private Limited

UNDERTAKING for WFH Infrastructure

Altruist Technologies Private Limited

Signature of the Trainee

Name: Gloria Shaji Thomas

Date: 26 Jul 2022

Altruist Technologies Private Limited

Undertaking by Trainee for Pre - Job Training

Signature of the Trainee

Name: Gloria Shaji Thomas

Date: 26 Jul 2022

Altruist Technologies Private Limited

NEW HIRE UNDERTAKING

Signature of the Trainee

Altruist Technologies Private Limited

Signature of the Trainee

Altruist Technologies Private Limited

ALTRUIST TECHNOLOGIES PRIVATE LIMITED- THIRD PARTY DOWNLOAD POLICY

Altruist Technologies Private Limited

Altruist Technologies Private Limited

Signature of the Trainee

Altruist Technologies Private Limited

Altruist Technologies Private Limited

Signed on the date and place as mentioned hereinabove

Signature of the Trainee

Altruist Technologies Private Limited

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