ROBBINS

MANAJEMEN
COULTER

Chapter 1 Managers at Work

 Time Management

1. List all current and future goals, as well as routine

ones.
2. Rank goals according to importance
3. List of goal achievement activities/tasks.
4. Divide all activities/tasks into classifications A
(important and urgent), B (important or urgent), or C
(routine/necessary).
 Time Management

5. Schedule activities/tasks according to priority.

6. List of things to do (to-do) each day—a mix of
activities A, B, C.
7. Be aware that priorities can change as the day or
week progresses.
8. Given the goal to manage the completion of work
as efficiently and effectively as possible.
 Why Are Managers
Important?
Organizations need managerial
skills and abilities in uncertain,
complex, and chaotic times.
Managerial capabilities have
proven important in creating
organizational value.
 Why Are Managers
Important?
Managers are very important to complete
the work in the organization.
Managers contribute to employee
productivity and loyalty.
- The way employees are managed can affect
the financial performance of the organization.
 Who is the Manager?
Manager: Coordinates and supervises the
work of others, in order to achieve
organizational goals.
Nonmanagerial employees:
- Work on work or tasks directly
- Not in charge of anyone
 Who is the Manager?
Organizations with traditional work structures
have first-line, mid-level, and top-level managers.
In organizations with looser structures, it may not
be easy to tell who is the manager and who is not.
- But, there must be someone who plays the role of
manager.
 Where does manager
work?
Managers work in an organization, which
is an arrangement of people deliberately
to achieve certain goals.
- Three characteristics of the organization:
1. the presence of clear goals
2. made up of people
3. the presence of a real work structure
 Where does manager
work?
Most organizations today implement a
structure that is more open, flexible, and
responsive to changes.
 FUTURE VISION
Is it still called managing when what you manage
is a robot?
- There is no doubt that robotic technology will
continue to be incorporated into organizational
situations.
- The manager's job will become more interesting and
challenging as humans and machines work together
to achieve organizational goals.
 What Does a Manager Do?
Broadly speaking, management is what managers
do.
Management involves coordinating and
supervising the efficient and effective completion
of the work activities of others.
Efficiency means doing things right
Effectiveness means doing things right
 Management Functions
Planning: Goals, strategies, and work plans.
Organizing: Work structure.
Leadership: Working with and through others.
Control: Supervise, assess, and improve
performance.
 Mintzberg’s Management Role
Managerial roles: The categorization of
managerial behaviors into specific groups.

- Interpersonal: (1) Involving others and (2)

symbolic/ceremonial duties.
- Information: The collection, receipt, and
dissemination of information.
- Decision: Decision making.
 F INTERPERSONA
LE O L BR
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ECTOR
Mintzberg’s Managerial
Roles
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 Katz Management Skills
Technical: Specific job-related
knowledge and skills (especially
important for lower-level managers).
Human relationships: The ability to
cooperate well with others.
Conceptual: The ability to think and
understand problems (very important
for managers at the upper levels).
Skills Managerial Essentials
Managing
Human Inspire Managing
Commitment Change
Capital

Structure work Facilitate the Use

and Complete work Pscyhological Purposeful
Social context of work Networking

Manage Manage
Managing
Decision\ Logistic
Strategy and Innovation
Making Processe Technology
 The Change in the work of
Managers
Changes that affect the manager's work:
- Global economic and political
- uncertainty of a changing workplace
- Ethical issues
- Security threats
- Changing Technology
 Change Impact Of Change

Shifting organizational
boundaries virtual
workplaces a More mobile

Technological Change (Digitalization) workforce flexible

work arrangements more
Empowered workers work-life balance
challenges from
Social media

Redefining values
Higher emphasis on organizational and rebuilding trust better
Management ethics accountability
Sustainability

Customer service
Innovation
Increasing competitiveness
Globalization
Efficiency/productivity

Risk management
Uncertainty of future energy sources/cost workplace restructuring
Costs workplace restructuring
Changes in Security Threats Discrimination issues
Globalization issues
Employee concerns
Uncertain economic climate
Manager & Customer Service

Managers should care about customer

service, as employee attitudes and
behaviors play a big role in customer
satisfaction.
 Manager & Social Media
Managers must care about social media, because
forms of communication are becoming important
and valuable tools in management.

- Social media: Any form of electronic communication

with which users create online communities to share
ideas, information, private messages, and other
content.
 Manager & Innovation
Managers must care about innovation,
because it is important for
organizations to be competitive.
 Manager & Innovation
Managers must care about sustainability as
business objectives are developed.

- Sustainability: A company's ability to (1) achieve

business objectives and (2) increase shareholder
value over the long term; by integrating economic,
environmental, and social opportunities into its
business strategy.
The Need to Learn Management
The universality of management, that is, the fact
that managers are needed in:

- any shape/size organization

- each level / field of work of the organization
- Various places around the world

The reality of the world of work: You will manage

or be managed.
 Rewards Challenge
Can create a work environment where Must work hard
members of the organization can give their May have to carry out more clerical
best ability to work (administrative) tasks than managerial
Have the opportunity to think creatively and Have to deal with a wide variety of people's
imagine characters
Helping others find meaning and Often required to complete tasks with limited
accomplishment at work resources
Support, educate, and nurture others Work Motivating workers in chaotic and uncertain
with a variety of people situations
Gain recognition and status within the Combining the knowledge, skills, ambitions
organization as well as within the community and experiences of diverse groups of people
Plays a role in influencing organizational Its success depends on the performance of
achievement others
Get proper compensation in the form of
salary, bonuses, and stock options
A good manager is always needed by any
organization
 TRAINING SKILLS
Political Skills
Develop networking skills
Achieve interpersonal influence
Develop social intelligence
Be sincere