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Tech Team JD

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taposh.barmon
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56 views3 pages

Tech Team JD

Uploaded by

taposh.barmon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Description of

Tech Team

Taposh Kumar Barmon


Tech Lead

Job description:
➔ Leadership of Product and Technology team
➔ Supervision, team development and internal/stakeholder communication
➔ Project management, strategic planning, execution, monitoring and reporting
➔ Decision making, problem solving, risk management
➔ Team performance evaluation, metrics and KPIs
➔ Collaboration, training and development
➔ Product quality assurance and continuous improvement
➔ Budget management, resource allocation and financial oversight
➔ Customer focus

Md. Toufiqull Islam


Manager, Platform Management

Job description:
➔ Understanding the business requirements and designing a digital product accordingly
➔ Taking user’s experiences toward the app/web from customer care and suggesting a
user friendly product flow
➔ Utilizing the CRM products (fresh desk/alpha net) properly and keeping the support
operation smooth and up to date
➔ Keep exploring market demand and suggesting new plans for enhancing the product
➔ Integrating digital tools with the product and configuring the tools as business demand
➔ Analyzing the data get from tools and arranging legacy reports as expected for business
growth
➔ Protecting copyright of our original contents

Mahbubur Rahman
Manager, Platform Operation

Job description:
➔ Data Reporting
➔ Data Analysis
➔ Data pulling using GraphQL
➔ Payment Gateway integration
➔ CMS configuration.
➔ Content adding on our Tray, Tray create on CMS.
➔ HTML page & Email Template design and implement
➔ HTML5 Banner Ad making
➔ Subscription Plan Creation & Edit on CMS & In-App Payment
➔ Product Presentation Making
➔ API Testing for Partner integration
➔ Video Editing.
➔ Content processing for uploading.
➔ Content uploading, adding metadata, Publishing.
➔ Storage Management.
➔ Support to the Customer service team
➔ Redeem Code and Promo code making

Israt Jahan
Associate Manager, Platform Operation

Job description:
➔ Monetization management : Create Plan, create code, reporting , user management
➔ Content data reporting
➔ Acquisition reporting
➔ National and international Client communication
➔ Viewlift communication
➔ Google ads design
➔ Bug find out and testing
➔ Build testing
➔ Figma & Canva Design
➔ Application creation
➔ Internal & External team communication
➔ Product purchasing
➔ Product billing follow up with accounts
➔ Meeting fixing and communication
➔ Google payment report to acc
➔ Team support when necessary
➔ Sort important documents
➔ IVR setup management
➔ Regular follow up : Kaleyra, Acquisition value, VL ticketings
➔ Troubleshooting: Issues with Indian and international users, VL/Juspay/Paypal issues

Habiba Rahman,
Sr. Executive, Customer Service
Asif Khan
Sr. Executive, Customer Service

Mirza Md. Nazmus Sakib


Executive

Job description:
➔ Users' technical problems analysis and solution, like payment, subscription,
device connectivity, forgetting id/password, and other related technical issues.
➔ Communicating over the phone with users for providing technical solutions and
for promotional and sales purposes.
➔ Replying to users' everyday emails.
➔ Replying to users' everyday queries on the app and website chatbox, social
media.
➔ Managing Social Media comments, like replying to comments and hide/delete
comments
➔ Managing reviews on the Google app store and Applestore.
➔ Process all E-commerce sales.
➔ Attending events for sales and information.

Call Center Agents


Associate

Job Description:
➔ Answering Inbound Calls and making outbound call
➔ Customer support by resolving customer complaints or issues
➔ Data Entry and Documentation
➔ Maintaining Professionalism and Continuous Improvement
➔ Product and Service Knowledge

UI/UX Designer, Sr. Web Developer, Sr. App Developer, DevOps Engineer, QA Tester
➔ Job description will be defined later during their recruitment.

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