PENGURUSAN FASILITI DAN PENYENGGARAAN (FMM) DI

KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH.

JBS FACILITY MANAGEMENT PLAN
QUALITY MANAGEMENT SYSTEM

Table of Contents

1.0 INTRODUCTION.....................................................................................................................1
1.1 Background.................................................................................................................1
1.2 Purpose and Objective................................................................................................2
1.3 Summary of Premises / Facilities................................................................................2
1.4 Scope and Context.....................................................................................................2

2.0 QMS PROCESS......................................................................................................................3

2.1 Quality Management Plan...........................................................................................3
2.1.1 Roles and Responsibilities..............................................................................3
2.1.2 Method of Independent Inspection, Witnessing, Monitoring and Reporting....3
2.1.3 User or Customer Satisfaction........................................................................4
2.1.4 Variation of Services.......................................................................................4
2.1.5 Safety Precautions..........................................................................................4
2.2 Compliances...............................................................................................................4
2.3 Audit Programme........................................................................................................4

3.0 APPENDIX..............................................................................................................................5
3.1 Appendix A – Audit Report, CSS Form.......................................................................5
3.2 Appendix B – QMS Organization Chart......................................................................6
3.3 Appendix C – Standard Operating Procedure (SOP).................................................7
3.4 Appendix D – Schedules of Changes.........................................................................8
3.5 Appendix E – Quality Management Plan....................................................................9
 PENGURUSAN FASILITI DAN PENYENGGARAAN (FMM) DI
KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH.
JBS FACILITY MANAGEMENT PLAN
QUALITY MANAGEMENT SYSTEM

1.0 INTRODUCTION
1.1 Background
JBS ENGINEERING SDN BHD.was appointed by Jabatan Kerja Raya (JKR), Kuala
Lumpur as Facility Management (FM) Contractor of Building Facility Management &
Maintenance (FMM) for Kompleks Mahkamah Kota Kinabalu for 3 years effective from 15 th
August 2022- 14th September 2025

Summary of the premise & facilities in Kompleks Mahkamah Kota Kinabalu, Sabah are as per
table below: -

Building Details
Element

Name KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH

Building Owner Mahkamah Kota Kinabalu

Contract Period 15th August 2022- 14th September 2025

Superintendent
Pengarah Pasukan Projek khas 2, Jabatan Kerja Raya Malaysia
Officer (SO)

Form No.: QMS/01C Effective Date: 15/9/2022 JBSESB/MP004

Issue No.: 01 Issue No.: 01
 PENGURUSAN FASILITI DAN PENYENGGARAAN (FMM) DI
KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH.
JBS FACILITY MANAGEMENT PLAN
QUALITY MANAGEMENT SYSTEM

1.2 Purpose and Objective

To describe how Quality Management System (QMS) will be managed throughout the
lifecycle of the Project of Facility Management & Maintenance FMM) services at Kompleks
Mahkamah Kota Kinabalu, Sabah.

1.3 Scope and Context

This document shall apply for the Facility Management & Maintenance services of the
Kompleks Mahkamah Kota Kinabalu, Sabah.

1.4 Definitions, Acronyms and Abbreviations

1.4.1 Definition

Quality Globally implemented standard for providing

Management assurance about ability to satisfy quality
System requirement and to enhance customer
(QMS) satisfaction

MS ISO 9001:2015 Malaysian Standard ISO 9001:2015 Quality

Management System -Requirement

1.4.2 Acronyms and Abbreviations

APD Ascertained Performance Deduction
CSS Customer Satisfaction Survey
FMM Facility Management & Maintenance
QMS Quality Management System
KPI Key Performance Indicator
JBS JBS Engineering Sendirian Berhad
SOP Standard Operating Procedure
SPK Sistem Pengurusan Kualiti ISO 9001:2015

Form No.: QMS/01C Effective Date: 15/9/2022 JBSESB/MP004

Issue No.: 01 Issue No.: 01
 PENGURUSAN FASILITI DAN PENYENGGARAAN (FMM) DI
KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH.
JBS FACILITY MANAGEMENT PLAN
QUALITY MANAGEMENT SYSTEM

2.0 QMS PROCESS

2.1 Quality Management Plan

2.1.1 Roles and Responsibilities
JBS has been nominated Quality Officer (QO) who is responsible for ensuring the
requirements of the QMS are implemented and maintained throughout the contract
period with the Government which includes document controls, auditing and
reporting all the Facility Management & Maintenance (FMM) Services.

All processes owner which are Managers, Engineers, Officers or Executives shall
be responsible for the quality of each FMM Services either for document or service
delivery. All Routine Inspection, Preventive Maintenance should be according to the
contract requirement as per stated in the Technical Specification of FMM Services
for Kompleks Mahkamah Kota Kinabalu, Sabah.

Refer to Appendix A – QMS Organization Chart

2.1.2 Method of Independent Inspection, Witnessing, Monitoring and Reporting

Independent inspection, witnessing, monitoring and reporting of all the Facility
Management & Maintenance (FMM) Services can be summarized as per table
below:-

No. Methodology Frequency References

1 Routine Inspection Daily FMM – RI Checklist

Preventive Monthly/Quarterly/Half-
2 FMM – PM Planner
Maintenance Yearly/Yearly/2Years/
Inspection/Audit/ When Required/All CCM – Work Order
3
Corrective Maintenance Time Process
Monthly/Quarterly/ FMM – Table of
4 Reporting
Yearly Reports

Quality Officer (QO) as a document controller of all FMM Services is responsible to

ensure all reports shall submitted to Facility Superintending Officer (FSO) as per
frequency stated in the table of reports, FMM Work Program.

Form No.: QMS/01C Effective Date: 15/9/2022 JBSESB/MP004

Issue No.: 01 Issue No.: 01
 PENGURUSAN FASILITI DAN PENYENGGARAAN (FMM) DI
KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH.
JBS FACILITY MANAGEMENT PLAN
QUALITY MANAGEMENT SYSTEM

2.1.3 User or Customer Satisfaction

User or Customer Satisfaction of FMM Services delivery can be summarized as per
table below:-

No. User/Customer Satisfaction Frequency Reference

Customer Satisfaction Survey

1 Monthly CSS Audit Report & CSS Form
(CSS)

Customer Rating in Work

2 Monthly Monthly Monitoring Report
Order Sheet

Refer Customer Care Management Plan for the details of CSS auditing process.
Refer Appendix B – Audit Report & CSS Form

2.1.4 Variation of Services

Refer to the FMM Work Program, Appendix A - Master list of Standard Operating
Procedure (SOP)

2.1.5 Safety Precautions

Each of Head of Department for FMM Services provider responsible to state safety,
health and environment precautions during the execution of the each of the
departmental procedures as part of compliance to the ISO and regulations.

2.2 Compliances
JBS should comply with the latest version of Sistem Pengurusan Bersepadu JKR (SPB) as
specified by FSO, ISO MS 9001:2015 and all the regulations as stated in the Contract
Document.

2.3 Audit Programme

Refer to the Appendix E - Quality Management Plan (Item No.6 - Audit Programme)

Form No.: QMS/01C Effective Date: 15/9/2022 JBSESB/MP004

Issue No.: 01 Issue No.: 01
 PENGURUSAN FASILITI DAN PENYENGGARAAN (FMM) DI
KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH.
JBS FACILITY MANAGEMENT PLAN
QUALITY MANAGEMENT SYSTEM

3.0 APPENDIX
3.1 Appendix A – Audit Report, CSS Form

Form No.: QMS/01C Effective Date: 15/9/2022 JBSESB/MP004

Issue No.: 01 Issue No.: 01
 PENGURUSAN FASILITI DAN PENYENGGARAAN (FMM) DI
KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH.
JBS FACILITY MANAGEMENT PLAN
QUALITY MANAGEMENT SYSTEM

3.2 Appendix B – QMS Organization Chart

Form No.: QMS/01C Effective Date: 15/9/2022 JBSESB/MP004

Issue No.: 01 Issue No.: 01
 PENGURUSAN FASILITI DAN PENYENGGARAAN (FMM) DI
KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH.
JBS FACILITY MANAGEMENT PLAN
QUALITY MANAGEMENT SYSTEM

3.3 Appendix C – Standard Operating Procedure (SOP)

Form No.: QMS/01C Effective Date: 15/9/2022 JBSESB/MP004

Issue No.: 01 Issue No.: 01
 PENGURUSAN FASILITI DAN PENYENGGARAAN (FMM) DI
KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH.
JBS FACILITY MANAGEMENT PLAN
QUALITY MANAGEMENT SYSTEM

3.4 Appendix D – Table of Changes

No. Changes Date of Changes Changes Notes

1 First Submission – FMP

Form No.: QMS/01C Effective Date: 15/9/2022 JBSESB/MP004

Issue No.: 01 Issue No.: 01
 PENGURUSAN FASILITI DAN PENYENGGARAAN (FMM) DI
KOMPLEKS MAHKAMAH KOTA KINABALU, SABAH.
JBS FACILITY MANAGEMENT PLAN
QUALITY MANAGEMENT SYSTEM

3.5 Appendix E – Quality Management Plan

Form No.: QMS/01C Effective Date: 15/9/2022 JBSESB/MP004

Issue No.: 01 Issue No.: 01