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Hyosung 1800SE
Manual
NH-1800SE

Revision Record

Date Page Version Description of Change

October, 2010 All 1.0 New Publication

NH-1800SE

Table of Contents

1. Introduction
1.1 About NH-1800SE ···························································································1-2
1.2 Basic Features ···························································································1-2
1.3 What is in this Manual ···························································································1-3
1.4 Terminologies ···························································································1-4
1.5 Abbreviations of ATM ···························································································1-4

2. Precautions for Safety

2.1 Overview ·····································································2-2
2.2 Description of Precaution Symbols ·····································································2-3

3. Hardware Specifications
3.1 Dimensions ····················································································3-2
3.2 Component Locations ····················································································3-3
3.3 LCD & Customer Keypad ···················································································3-5
3.4 Cash Dispenser Unit ····················································································3-6
3.5 Receipt Printer ····················································································3-7
3.6 Magnetic Card Reader ····················································································3-8
3.7 Main Control Board ···················································································3-9
3.8 Operating Environment ··················································································3-10

4. Operating Instructions
4.1 Opening and Closing the Door ·············································································4-2
4.2 Cash Dispenser ···········································································4-16
4.3 Receipt Printer ···········································································4-30
4.4 Magnetic Card Specifications ···········································································4-37

5. Operator Functions
5.1 Basic System Operation ····················································································5-2
5.2 Supervisor Menu ··················································································5-19
5.3 Settlement ··················································································5-23
5.4 Journal ··················································································5-25
NH-1800SE

5.5 Report ··················································································5-28

5.6 Diagnostics ··················································································5-36
5.7 Customer Setup ··················································································5-47
5.8 System Setup ··················································································5-89
5.9 Host Setup ················································································5-102
5.10 Transaction Setup ················································································5-123
5.11 Site Map ················································································5-126
5.12 Quick Replenish ················································································5-126
5.13 Quick Configuration ················································································5-129

6. Installation
6.1 Installation Information ····················································································6-2
6.2 System Installation ····················································································6-3

7. Appendix
7.1 Error Code Table ····································································7-2
7.2 Installation Guide ··································································7-36
7.3 Transaction Screen Flow ···································································7-47
7.4 Supported USB Memory and HUB ································································7-101
7.5 Advertisement Image Update Guide ·································································7-103
7.6 Background Image Update Guide ·································································7-117
7.7 Weather Service Guide (NH2700 Only) ······························································7-126
NH-1800SE 1. Introduction

Chapter 1. Introduction

1- 1
NH-1800SE 1. Introduction

1. Introduction

1.1 About NH-1800SE

NH-1800SE is designed to meet the everyday demands of immediate cash needs for individuals with
a compact size to fit in virtually any place. This Automated Teller Machine (ATM) is connected to a
network processor to verify accounts and any other inquires through the insertion of a customer’s card.
NH-1800SE is easy to use, easy to service and able to support customer’s needs.

1.2 Basic Features

Major features of NH-1800SE are highlighted in the following list:

Main Controller
CPU S5PC100 834MHz (ARMCortex-A8)
SDRAM 256MB
Memory Flash Memory 256MB
NV-RAM 512KB Shared Flash Memory
Operating System WinCE 6.0
Serial Ports 8 Ports
Communication MODEM & TCP/IP Selectable
Customer Display
Display Type 8” TFT LCD 800Ⅹ600
Flicker 4 EA (High Bright LED) MCU, EPP, CDU, SPR
Customer Input Method
PIN Pad Metal Key Cap EPP T-DES, PCI Certified
Function Key 4X2 NDC Compatible
Cash Dispenser
Number of cassettes 1 cassette 2cassette, 3cassette Option
Denomination $20 $10, $50, $100 Option
Maximum Dispense 40 Notes/Transaction
Cassette Capacity 1,000Notes / Capacity (New Bill) 2K, 4K, 6K Option
Note by Note Reject
Reject Type Reject Bin
(200 bills Max)

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NH-1800SE 1. Introduction

Card Reader
Type DIP Type
Magnetic Stripe ISO 1,2 Read EMV Option
Receipt Printer
Printing Type Thermal Line Printing
Printing Width 80mm [3.15inch] Max
Paper Setting Method Semi-Automatic
Type Thermal Roll Paper
Paper
Width Max. 80mm [3.15inch]
Specification
Outer Diameter Max. 180Φ
Journal Printer
Journal Printer Electronic Journal
Safety
Safety UL Business-Hour Safety -
Combo/Cencon Lock
Locking device Dial Lock
Option
Additional Function
Audio guidance Support Speaker
ADA Audio guidance Support

1.3 What is in this manual

This manual contains the information needed for normal operational use.

This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator Functions,
Customer Transactions, Error Recovery and etc.

Some of the information in this manual may differ according to the network processor to be connected.

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NH-1800SE 1. Introduction

1.4 Terminologies

In this manual, the terminology listed below is used as follows:

● Customer, cardholder and consumer refer to any person who makes the ATM transaction.

● Device and unit refer to the standard and optional ATM equipment, such as monitor, card reader,
printer and dispenser.

● Fascia refers to the entire front portion of the unit, including the portion where the customer
transacts business.

● Module refers to a plug-in device that can be serviced or replaced.

● Note(s) and bill(s) refer to the individual documents loaded into and dispensed from the dispenser.

● Screen refers to the text appearing on the customer display.

1.5 Abbreviations of ATM

NO. Abbreviations Description

1 AD board Analog to Digital conversion Board
2 ADA The American Disabilities Act
3 AP Application Program
4 Assy Assembly
5 BATT S/W Battery Switch
7 CAM Camera Unit
8 CDU Cash Dispenser Unit
9 CE Control Electronics
10 Earphone Jack Voice Converter for Visually Disabled Persons (ADA)
11 EMV Europay, Mastercard, Visa
12 EP Elementary Program
13 EPP Encryption PIN Pad
14 H/W Hardware
15 I/F Interface
16 ISO International Standard Organization
17 ISO 1 IATA(International Air Transaction Association)

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NH-1800SE 1. Introduction

NO. Abbreviations Description

18 ISO 2 ABA (American Banks Association)
19 ISO 3 MINTS(Mutual Institutions National Transfer Systems)
20 JPR Journal Printer
21 LCD Liquid Crystal Display
22 MCU Magnetic Card Unit
23 OPL Operation Panel for Customers to Operate
24 OSD board On Screen Display Board
25 P/S Power Supply
26 PIN Personal Identification Number
27 PNC Panel Control Board
28 PTR Printer (mainly Receipt Printer)
29 S/W Switch
30 SIU Sensor and Indications Unit
31 SP Service Provider
32 SPR Slip Printer (Receipt Printer)
33 TTU Text Terminal Unit (OPL or SPL)
34 VFD Vacuum Fluorescent Display

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NH1800SE 2. Precautions for Safety

Chapter 2. Precautions for Safety

2- 1
NH1800SE 2. Precautions for Safety

2. Precautions for Safety

2.1 Overview

Common Precaution for Safety

Precautions outlined this manual provide information on safe and

proper handling of the product. Non-compliance of the precautions
may result in injury or damage to the product.
This precaution symbol with sample term tells you safety warnings
during equipment handlings.

Please read the following instructions before operating equipment.

z Operate equipment in the order outlined in this manual.
z Follow precautions indicated in this manual, as well as the equipment itself.
Failure to properly address these precautions may lead to injury or damage to
the product.
z Avoid operations not addressed in this manual.
z If you cannot remedy system problems using the methods outlined in this manual,
please refer to contact information listed in the manual.
z Any change or modifications in construction of this device which are not expressly approved
by the party responsible for compliance could void the user’s authority to operate the
equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.

2- 2
NH1800SE 2. Precautions for Safety

2.2 Description of Precaution Symbols

Symbol Description
Electrical Shock
• Do not remove cover. Only a maintenance engineer is allowed to open the
cover.
• Do not touch. You may receive electric shock.
• Make sure to turn off the power when servicing the equipment.

High Temperature
• Do not touch the equipment when it is running.
• The equipment can get extremely hot and may cause a burn.
• Make sure to close the cover before running the equipment.

Be Careful when Moving

• The equipment is heavy. Make sure at least 2 people to lift or move the
equipment.
• Do not attempt to move the equipment alone. You may be injured by dropping
the heavy equipment.

Fire Hazard
• Place the equipment in an area away from any combustible materials.
• The equipment may catch on fire from overheating or short circuit of the power
supply unit.

Disassembly
• Do not disassemble or modify the equipment unless you are a certified
engineer.
• Contact the service center for maintenance, adjustments and repairs.
• Improper disassembly may cause fire or electrical shock.

Fall down
• Do not place the equipment where the floor cannot sustain the weight of the
equipment, or on slanted or unstable surface.
• Equipment may fall down and cause injury or damage.

2- 3
NH1800SE 2. Precautions for Safety

Symbol Description
Unplug the Equipment
• Stop using the equipment immediately if it smokes, emits an unusual smell,
makes abnormal sounds, or if liquids or other foreign materials enter the
equipment.
• If the above-mentioned abnormalities occur, immediately turn off the power,
unplug the equipment and contact the service center.
• If you ignore these symptoms, the equipment may catch on fire or cause
electric shock.

[CAUTION!]

1. TO REDUCE THE RISK OF FIRE, USE ONLY No. 26 AWG OR LARGER

TELECOMMUNICATION LINE CORD
2. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSED
OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
3. FOR PLUGGABLE EQUIPMENT, THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE
EQUIPMENT AN SHALL BE EASILY ACCESSIBLE
4. THE EQUIPMENT IS TO BE SECURED TO THE BUILDING STRUCTURE BEFORE
OPERATION

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NH-1800SE 3. Hardware Specifications

Chapter 3. Hardware Specifications

3-1
NH-1800SE 3. Hardware Specifications

3. Hardware Specifications

3.1 Dimensions
Below figures show the overall physical dimensions of NH-1800SE.
NOTE: All the units in the dimension is mm and ( ) is inch scale.

Fig. 3.1 NH-1800SE Dimension

3-2
NH-1800SE 3. Hardware Specifications

3.2 Component Locations

Front View

o1 O2

O3

O4
O5

O6

Fig. 3.2 (a) Component Location (Front)

1 Liquid Crystal Display (Customer Display) 4 Card Reader Slot (Dip Type)
2 Function Keys 5 Encryption Pin Pad
3 Receipt Printer Slot 6 Cash Dispenser

3-3
NH-1800SE 3. Hardware Specifications

Customer Display
The customer display welcomes the customer and provides the instructions for performing
transactions at the terminal. An optional touch screen display eliminates the need for function keys.

Function keys
The function keys are made up of four keys mounted on each side of the customer display. The
customer selects from the choices shown on the customer display and presses the corresponding
function key.

Receipt Printer Slot

After the customer uses ATM, the receipt printer prints the transaction information on a form. ATM
presents the form through the receipt printer slot on the upper fascia.

Customer keypad (Encryption PIN Pad)

During the transaction sequence, ATM prompts the customer to use the customer keypad to enter
transaction information. The 16-key keypad uses a security module and encrypting PIN pad
technology to secure the information entered by the customer at the keypad.

Dip Card Reader

The dip card reader is a manually operated device mounted directly to ATM fascia. The cardholder
inserts an ATM card in the card entry slot and then removes the card to begin the transaction. The dip
card reader can read magnetic stripe cards and memory chip cards. The dip card reader cannot
retract, capture, or retain cards.

Cash Dispenser
When the cardholder requests cash, it is presented through the cash dispenser in the lower fascia.

3-4
NH-1800SE 3. Hardware Specifications

3.3 LCD & Customer Keypad

The customer display welcomes the customer and provides instructions for performing transactions at
ATM.
During the transaction sequence, ATM prompts the customer to use the customer keypad to enter
transaction information. The 16-key keypad uses a security module and encryption PIN pad
technology to secure the information entered by the customer at the keypad.
The function keypads are made up of four keys mounted on each side of the customer display. The
customer selects from the choices shown on the customer display and presses the corresponding
function key.

Customer Display

Function Keys

Encryption PIN Pad

Fig. 3.3 LCD & Customer Keypad

Basic Specification of LCD

• Screen Size : 8.0 ″
• TFT Color LCD
• Resolution : 800 × 600 pixels

Basic Specification of Keypad

• 10 Alphanumeric ,3,4, ENTER, CLEAR, CANCEL, BLANK Keypads
• 8 Function Keys
• Each Keypads has integral raised Braille symbols

3-5
NH-1800SE 3. Hardware Specifications

3.4 Cash Dispenser Unit

The cash dispenser delivers media (cash) to the cardholder after the cardholder’s request is
processed by the network and the software. The media is drawn from the cassettes and transported to
a slot in the fascia of ATM, where the cardholder can receive it. If the media is too mutilated or
wrinkled to dispense, or if a multiple pick occurs, the dispenser sends the notes to the reject bin.

Reject bin
Reject bin

Cassette
Cassette (2,000 new notes capacity per cassette)
(1,000 new notes capacity)

(a) 1-Casstte Cash Dispenser (b) 2-Cassette Cash Dispnesr (Option)

Fig.3.4 Cash Dispenser

Basic Specification of Cash Dispenser Unit

z Capacity of 1,000 new notes

z 40 notes/ transaction
z 1000/2000/4000/6000 new notes (optional)
z Reject bin with capacity of 200 notes
z Note by note reject

3-6
NH-1800SE 3. Hardware Specifications

3.5 Receipt Printer

The receipt printer provides a printed receipt of the customer's transaction.

The transaction information can include the amount, ATM number, location and other desired
information.

Fig. 3.5 Receipt Printer

Basic Specification of Receipt Printer

• Thermal line printer with cutter

• Semi-Automatic roll paper setting
• Printing Width is 80mm [3.15inch] Max

3-7
NH-1800SE 3. Hardware Specifications

3.6 Magnetic Card Reader

The dip card reader is a manually operated device mounted directly to ATM fascia. The customer
inserts an ATM card in the card entry slot and then removes the card to begin the transaction. The dip
card reader can read magnetic stripe cards and memory chip cards. The dip card reader cannot
retract, capture, or retain cards.

<Dip Type Card Reader> <Card Reader supporting IC Card>

Fig. 3.6 Magnetic Card Reader

Basic Specification of Magnetic Card Reader

• Dip type Card Reader (ISO Track 1 & 2)

• EMV Level1 and 2 compliance (optional)

3-8
NH-1800SE 3. Hardware Specifications

3.7 Main Control Board

This motherboard is applied to NH-1800SE based on Window CE.

Fig. 3.7 Main Controller

Basic Specification of Control Electronics

z S5PC100 834 MHz (ARM Cortex-A8) CPU

z SDRAM (256MB), Flash Memory (256 MB)
z Operating system : Windows CE 6.0
z Serial ports : 8 Ports
z Communication : Modem & TCP/IP Selectable

3-9
NH-1800SE 3. Hardware Specifications

3.8 Operating Environment

Power Requirements

100 ~240 Vac ±10% 3.2A 50/60Hz , 100 Watt

Power Connections

NH-1800SE must be connected to a dedicated power circuit. This circuit must consist of LINE,
NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This circuit
cannot be shared with any other equipment.

Temperature

z In storage : -10°C ~ 60°C (14°F - 140°F)

z While operating : 5°C ~ 40°C (41°F - 104°F)

Humidity

z In storage : 10% < RH < 90%, Non-Condensed

z While operating : 25% < RH < 85%, Non-Condensed

3-10
NH-1800SE 4. Operating Instructions

Chapter 4. Operating Instructions

4-1
NH-1800SE 4. Operating Instructions

4. Operating Instructions

4.1 Opening and Closing the Door

4.1.1 Opening and Closing the Front Panel

1) Insert the Front Panel key and turn it clockwise.

2) Please pull the Front Panel outward.

3) Use the reverse order of above description to close the Front panel.

4-2
NH-1800SE 4. Operating Instructions

4.1.2 How to open the security door

1) Turn the security cover key clockwise to open the

security cover.

Security Cover Key

2) Unlock the dial lock referring to “4.1.3 How to open

the dial lock.”

Dial Lock

3) Turn the security door handle counterclockwise, and

then pull the security door to open it.

Security Door Handle

4) Use the reverse order of above description to close the security cover and door.

4-3
NH-1800SE 4. Operating Instructions

4.1.3 How to open the dial lock

Make sure that this lock would be set 50-25-50 as factory default setting.
1) Turn to the counterclockwise for more than four times and set to “50.”
2) Turn to the clockwise and stop at “25” at the third times.

3) Turn to the counterclockwise and stop at “50” at the second times.

4) Turn to the clockwise until the dial does not move any more.

NOTE: The center scale mark is used to open the safe unit

5) The safe door will open when turning the handle to counterclockwise.

4-4
NH-1800SE 4. Operating Instructions

4.1.4 How to set the new password

For example, let's assume that you would like to set the following number (10-50-70)
1) Open the safe door as described in the above.
2) To close the mechanical lock, turn the handle to clockwise with the door opening
3) Turn to the counterclockwise for more than four times and set to “50” at left scale indicator as shown
in the Fig.4.1.
4) Turn to the clockwise and stop at “25” at the third time as shown in the Fig.4.2.
5) Turn to the counterclockwise and stop at “50” at the second times as shown in the Fig.4.3.

Fig.4.1 Fig.4.2

NOTE: The left scale mark is used to

change the password.

Fig.4.3

6) Push the change bar completely until it is held by the dial change home (Fig.4. 4) inside the safe
door and turn to the clockwise by 90 degrees (Fig.4.5).

4-5
NH-1800SE 4. Operating Instructions

Fig.4.4 Fig.4.5
7) Turn to the counterclockwise more than four times and position at left scale indicator to “10”
(target number to change).
8) Turn to the clockwise for three times and position the scale to “50” (target number to change).
9) Turn to the counterclockwise for two times and position the scale to “70” (target number to
change).

Fig.4.6 Fig.4.7

4-6
NH-1800SE 4. Operating Instructions

NOTE: Do not use number 25 – 35

as the last password number.

Fig.4.8
10) When password setting is completed, turn the change bar counterclockwise and remove it from
the safe as shown in the Fig.4.9.

Fig.4.9 Fig.4.10

11) When password setting is completed, try to turn the dial more than a couple of times while the door
is open to see if the door is opened or not. (Make sure to run the open/close test for at least two or
three times.)
12) When all setting is completed, inform the password to the person in charge while paying attention
to password disclosure or lost.

NOTE: Special attention must be paid and lost dial number cannot be restored.

4-7
NH-1800SE 4. Operating Instructions

Option A : Electronic Lock

How to open the electronic lock

1) Enter the password for the electronic

combination lock.
(Default setting value : 123456)
2) Turn the electronic lock to the 90 degree
clockwise as shown in left picture
3) Then turn the handle clockwise and open the
safe door.

How to close the electronic combination lock

1) Close the Safe Door and turn the handle

counterclockwise. The Safe Door will be locked
in 5~6 seconds automatically.
2) Turn the electronic lock to the 90 degree
counterclockwise as shown in left picture.
3) Then the safe door will be closed.

How to set the new password

1) Enter 0-0-0-0-0-0, six (6) zeros, into the Electronic Lock keypad.
2) Enter in the old combination once.
3) Enter in the new combination twice. Combinations must be six digits in length.
4) If a mistake is made wait thirty (30) seconds and repeat steps 1. - 3.
5) Test locks operation several times before closing the door.
● Valid Code Entry - Double signal after valid six (6) digit code is entered.
● Invalid Code Entry - Triple signal and old code is still valid.
NOTE: The Electronic Lock will signal three (3) times if the new combination is invalid and the old

4-8
NH-1800SE 4. Operating Instructions

combination has been retained

LOW BATTERY WARNING

● Repeated audio and visual signal (LED flashing and repeated beeping) during opening indicates
battery low.

AUDIO AND VISUAL SIGNAL

● Double signal (LED flashes and unit beeps) indicates entry is valid or accepted.
● Triple signal indicates invalid or not accepted.

WRONG TRY PENALTY

● Entry of four (4) consecutive invalid codes starts a 5-minute delay period.
- LED flashed red at five (5) second intervals.
● At the end of the delay period, two more consecutive invalid codes will restart an additional 5-minute
delay period.

[WARNING!] ALWAYS PERFORM THIS OPERATION WITH THE DOOR OPEN

BATTERY LOW WARNING

● Repeated beeping during an opening indicates that the battery is low and needs immediate
replacement.
● Uses one (1) 9-Volt Alkaline Battery. LA GARD recommends the use of Duracell™ or Everready™
Alkaline batteries. If battery is depleted and will not allow lock to open, simply follow instructions
below.

CHANGING YOUR BATTERY

NOTE: Some manufacturers use a small screw to secure the battery compartment cover to the keypad
housing. If your model has this screw, it must be removed first before following the steps listed below.

1) Remove black plastic battery compartment cover (located at the bottom of the keypad) by gently
pulling downward on its handle.

4-9
NH-1800SE 4. Operating Instructions

2) Allow the battery and it’s attached leads to drop down and out of the battery compartment. If it does
not drop, gently pull on the battery until it does.
3) The connector is easily removed by unsnapping it from the two terminals on the top of the battery.
Never Pull on the Battery Leads
4) Connect a new 9-Volt Alkaline battery to the battery clip.
5) Push the battery and the leads completely up into the battery compartment.
6) Install the battery cover by placing one side of the cover in position and then pressing the other side
into position with your finger.

Fig. 4.11 Changing Battery #1

4 - 10
NH-1800SE 4. Operating Instructions

Fig. 4.12 Changing Battery #2

4 - 11
NH-1800SE 4. Operating Instructions

Option B. Cencon Lock

Initial Operating Instructions

Each lock is shipped from the factory in Shelved Mode, operating on a standard combination (50-25-
50). The “one time only” combination does not function when the lock is in this condition. The correct
opening procedure for a new lock is:

1) Insert the key into the lock and turn it

clockwise to open the front bezel.

2) Continue the turning the Dial to left (CCW)

and right (CW) until the letters “EC” appear
on the LCD.

NOTE : CW (Clockwise)
CCW (Counterclockwise)

3) Enter the factory combination of 50-25-50 by

sequentially pressing those six buttons. The
LCD will display these numbers as they are
entered.

4 - 12
NH-1800SE 4. Operating Instructions

4) When the combination has been correctly

entered, the LCD will read :OPr” meaning
“Open right.”

5) Turn the Dial right (CW) until it stops. The

lock’s bolt is now retracted and the lock is
open.

6) Turn the handle left (CCW) and opens the

door.

7) Turning the dial left (CCW) will extend the

lock’s bolt to close the door.

NOTE: Please try several times until you are comfortable with the operation of the lock.

4 - 13
NH-1800SE 4. Operating Instructions

Change Shelved Mode Combination

For System 2000 Locks with a code level of 71, or greater, you may change the Shelved Mode
combination. You may change the default Factory Combination of 50-25-50 to a new combination to
be used while the lock is still in Shelved Mode. Once you have changed the combination for the first
time, you may want to change the combination again to a different Shelved Mode combination. You
can even change it back to the Factory combination of 50-25-50
Required Items: Change Key, Current Shelved Mode Combination

NOTE: You can only change the Shelved Mode combination while operating in Shelved Mode. Once a
lock is “activated” in any mode, the Shelved Mode combination returns to the Factory Default of 50-25-
50

To change the Shelved Mode combination:

1) Power Lock -> EC

Turn the Dial to the left (CCW) until “EC” (Enter Combination) is displayed.

2) EC -> Enter Shelved Mode Combination -> OPr

Enter the current Shelved Mode combination (either 50-25-50 or a changed Shelved Mode
combination) by sequentially pressing those digits on the lock keypad. The numbers will be
displayed on the LCD as they are entered.

3) OPr -> Retract Bolt

Turn the Dial to the right (CW) to retract the bolt

4) Open Door

5) Insert Change Key

Insert the change key into the change key socket on the back of the lock.

6) Extend Bolt
Turn the Dial to the left (CCW) to extend the bolt. Do not close the door

7) Power Lock ->

4 - 14
NH-1800SE 4. Operating Instructions

Turn the dial to the left (CCW) until (the Change Key symbol along with Enter Combination)
is displayed

8) -> Press #8 -> EcF

Press the “#” button followed by the “8” button. EcF (Enter current Factory combination) will be
displayed.

9) EcF -> Enter Current Shelved Mode Combination -> EnF

Enter the current shelved mode combination; “EnF” (Enter new Factory combination) will be
displayed.

10) EnF -> Enter New Combination -> Cnf

Select and enter the new combination. “CnF” (confirm new Factory combination) will be displayed

11) Cnf -> Enter New Combination -> POC

Enter new combination again to confirm. POC (Pull Out Change key) will be displayed.

12) POC -> Remove Change Key -> EOP

Remove the change key. EOP (End Operation) is displayed.

13) EOP -> Power Lock -> EC

Turn the dial to the left (CCW) until EC (Enter Combination) is displayed.

14) EC -> Enter New Shelved Mode Combination -> OPr

Enter the new shelved mode combination by pressing those digits on the lock’s keypad. The
numbers will be displayed on the LCD as they are entered

15) OPr -> Retract Bolt

Turn the Dial to the right (CW) to retract the bolt.

16) Close Door

17) Extend Bolt

Turn the Dial to the left (CCW) to extend the bolt.

4 - 15
NH-1800SE 4. Operating Instructions

4.2 Cash Dispenser

4.2.1 Bill Conditions

Acceptable condition

1) Bill which is very clean and can readily is recognized as a true bill

2) Bill has sufficient life or sizing to be handled easily

3) Bill which can be manually held straightly when one end is held by a hand and the bill are slightly
curved vertically

4 - 16
NH-1800SE 4. Operating Instructions

Unacceptable condition

1) Bill having serious wrinkles, torn or broken section wherein paper fiber is broken and separation
begins.

9 Wrinkle
Wrinkle

9 Torn
Torn

9 Broken section

Broken Section

4 - 17
NH-1800SE 4. Operating Instructions

2) Bill having adequate life or sizing, but stained seriously

Stained

3) Bill with holes (Perforated bill)

Hole

4) Bill ragged and cannot be held straightly when one end is supported by a hand

20mm [0.79inch]

35mm [1.38inch]

When the bill is held by 20mm [0.79inch] and the

straightness of the bill is 35mm [1.38inch] or less, it cannot

4 - 18
NH-1800SE 4. Operating Instructions

5) Bill with cellophane tape, scotch tape, etc

Tape

6) Bill with folds

Fold

7) Gradually curved bill (bills tied by hand seal, etc)

Band
seal

4 - 19
NH-1800SE 4. Operating Instructions

8) Bill with folded lines

9 Case 1

9 Case 2

9 Case 3

☞ Bill distortion should not exceed 10 mm [0.39inch]

Prior to replenishing the cash cassette with the notes,

1) Fan the notes so that the notes are not sticking together.
2) Remove all notes with holes or notes that are torn.
3) Unfold the folded notes.
4) Place the notes correctly.

4 - 20
NH-1800SE 4. Operating Instructions

4.2.2 How to Replenish the Cash Cassette

1) Open the Security Cover and Door.

(Please see 4.1. Opening and Closing the Door.)

2) With one hand holding the cash cassette handle

and the other hand supporting the cash cassette
from the bottom, pull it out carefully.

3) Place the cash cassette on a flat level platform

and turn the cassette key clockwise to unlock the
cassette cover. Then lift the cassette cover.

4) Pull the cash plate back until it is locked against

the cash plate latch. And then, replenish the cash
cassette. (Refer to note below.)

4 - 21
NH-1800SE 4. Operating Instructions

5) After replenishing the cash cassette, release the

cash plate from the cash plate latch and allow it
gradually to take up its position behind the notes.

6) After closing the cassette cover, turn the key counterclockwise

7) With one hand holding the cash cassette handle

and the other hand supporting the cash cassette
from the bottom, place the cash cassette carefully
on the set guide of the Cash Dispensing Unit and
push it in until it is locked in place.

8) And then close the security door.

4 - 22
NH-1800SE 4. Operating Instructions

4.2.3 How to Empty the Reject Bin

1) Open the reject bin cover.

2) Remove the notes in the reject bin and close the

reject bin cover.

[PRECAUTION!]
Don’t recycle any bill in reject box into cassette.
Doing so will cause not only the same reject problem, but other unexpected problems such as
note jam on cash dispenser

4 - 23
NH-1800SE 4. Operating Instructions

4.2.4 How to Clear Jam

1) Turn power off first.

Pull the rail on the bottom of the cash dispenser
outward.

2) Move the belt in order to move jammed note into a

well removed position
3) Take out the jammed note carefully.

[WARNING!]

If the belt is detached from the Roller, the

lifespan of the belt can be dramatically reduced
which can result in breakage. Therefore, it is
extremely important to check if the belt is
positioned correctly after removing the jammed
bills.

4 - 24
NH-1800SE 4. Operating Instructions

Option A. Cash Dispenser with 2 Cassettes

A.1 How to Replenish the Cash Cassette

1) With one hand holding the cassette handle and

the other hand supporting the cash cassette from
bottom, pull it up and out carefully.

2) Place the cash cassette on a flat level platform

and turn the cassette key clockwise to unlock the
cassette cover. Then lift the cassette cover.

3) Pull the cash plate back until it is locked against

the cash plate latch.

[PRECAUTION!]
Be careful not to hurt your hands when the black
push-plate fails to get locked and suddenly
recovers its positions

4 - 25
NH-1800SE 4. Operating Instructions

4) Replenish the cassette (Take note as below)

[PRECAUTION!]
Don’t replenish more cash than recommended
capacity. It means that it should be replenished
less than 2,000 bills per cassette for new bills.
Make sure that Cash Low Bracket in cassette will
not be extruded outside cassette after
replenishing cash.

5) Unlock the cash plate by pulling it again and move

it smoothly.

NOTE:
1. Fan the notes so that the notes are not sticking together.
2. Remove all notes with holes or notes that are torn.
3. Unfold the folded notes.
4. Place the notes correctly.

4 - 26
NH-1800SE 4. Operating Instructions

6) Close the cassette cover and turn the cassette

key counterclockwise until it is locked. Remove
the key when it is locked.

7) With one hand holding the cassette handle and

the other hand supporting the cassette from the
bottom, place the cassette carefully on the set
guide of the CDU and push it in until it is locked in
place.

4 - 27
NH-1800SE 4. Operating Instructions

A.2 How to Empty the Reject Bin

1) Insert the reject box key, turn it clockwise.

2) Open the lid of reject box.

3) Take bills from the reject box and close the box
with key.

[PRECAUTION!]
Don’t recycle any bill in reject box into cassette.
Doing so will cause not only the same reject
problem, but other unexpected problems such as
note jams on cash dispenser

A.3 How to Clear Notes Jam

1) Turn power off first and pull the rail of CDU

outward while pressing the green button on the
CDU.

4 - 28
NH-1800SE 4. Operating Instructions

2) Turn the pulley located in left upper in order to

move jammed note into a well removed position.

3) Take out the jammed note carefully.

4) Remove the cash cassettes to check whether

there is any jammed note inside of CDU body. If
so, remove the jammed note from it.

[WARNING!]

If the belt is detached from the Roller, the

lifespan of the belt can be dramatically reduced
which can result in breakage. Therefore, it is
extremely important to check if the belt is
positioned correctly after removing the jammed
bills.

4 - 29
NH-1800SE 4. Operating Instructions

4.3 Receipt Printer

4.3.1 Receipt Paper

Specifications

Item Specifications Remark

Paper Type Thermal Roll Paper Paper detects heat.

Paper Width 79.5mm [3.13inch] ± 0.5mm [0.020inch]

Paper Exterior Ø180

Paper basis Weight 55 [0.121lb] ± 3 [0.006lb] g/㎡

Paper Thickness 58±4 ㎛

Print Color Black

Type of Paper Setting Semi-Auto loading

Roll appearance

(Thermal printing side is OUTSIDE,

NOT INSIDE of roll paper)

Beginning and ending edge of the

paper should be that of the printing
specifications.

4 - 30
NH-1800SE 4. Operating Instructions

79.5± 0.5mm [3.1±0.01 inch]

Ø180

Ø22

Ø18

Fig. 4.13 Roll Appearance & Dimension

Paper Handling Precautions

1) Store it away from high temperature and humidity:

If the paper is stored in a place where temperature is above 50℃ [122℉] or humidity is above 90%
RH, the coloring capability may deteriorate or the paper surface may inflate.
2) Refrain from exposing to direct sunlight:
The paper surface can be inflated if you expose it to direct sunlight or leave it under the fluorescent
lamp for a long time.
3) Keep it away form the organic solvents:
Paper color may change if the paper comes in contact with organic solvents or glues containing
organic solvent.
4) Keep it away from plastics:
If the paper comes in contact with materials containing plastics, its coloring capability may
deteriorate or de-coloring of the paper may occur.
5) Store the paper roll separately to prevent damage to the paper.
6) Do not connect the papers with tape.
7) Make sure the paper end is not attached to the paper pipe.

4 - 31
NH-1800SE 4. Operating Instructions

8) Make sure the paper is rolled evenly.

9) Miscellaneous:
If the paper comes in contact with carbon copy paper or if the paper surface is scratched with a
metallic object, de-coloring may occur.

4.3.2 How to load the receipt paper

Prior to loading the receipt paper, the following must be kept in mind.

NOTE:
1) Load a paper roll into the unit with the shape of the roll kept intact. (Deformed roll may cause
jamming.)

2) The leading edge of the roll shall neatly be cut prior to loading the roll. Correct shape of the paper
roll

1) Open the Front Panel with key and pull this

outward completely with hands. (Please see the
Chapter 4.1.2)

4 - 32
NH-1800SE 4. Operating Instructions

2) Prepare the new paper roll. Please see the NOTE described below

3) Remove the roll guide by carefully pulling it off.

Roll Guide

NOTE:
1. Make sure the roll is in its proper roll form. (A deformed roll may cause jamming problems)
2. When replacing the new roll, make sure the end of the roll paper has a clean cut. (See the below
figure.)

Roll Guide 4) Add the receipt paper into the rod and then
insert the roll guide tightly again to fix it.
5) The shiny side of the paper should be faced up
to be printed properly and the metallic tension
guide should be surrounded with paper to reduce
the tension during feeding.
6) Insert the leading edge of paper between lower
guide and upper guide of the receipt printer
slowly. When the machine is initialized, the
paper is going to start feeding.
Lower Guide Upper Guide

4 - 33
NH-1800SE 4. Operating Instructions

7) If the paper does not feed at all during

initializing, make sure that paper has a CLEAN
CUT at the end and the Thermal Print Head
(TPH) is closed as shown in left picture.

8) When finished loading paper, close the Front

Panel and remove the key.

4 - 34
NH-1800SE 4. Operating Instructions

NOTE: THE BASIC MECHANISM OF RECEIPT PRINTER

4 - 35
NH-1800SE 4. Operating Instructions

4.3.3 How to Clear a Receipt Jam

1) Open the Front Panel with key and pull this

outward completely with hands.
To remove a jammed paper inside transport
path, press down the green button to release
the lower roller assembly.

2) To take out a jammed paper in front of transport

path, lift up the transparent window guide and
remove the jamming receipt carefully.

3) After finishing clearing the receipt, load the

receipt paper properly. Make sure that the
Thermal Print Head (TPH) is closed. When
finished loading paper, close the Front Panel and
remove the key.

4 - 36
NH-1800SE 4. Operating Instructions

4.4 Magnetic Card Specifications

Item ISO Card (Unit : Inch)

Length

Card Bending

Magnetic Stripe
Position

4 - 37
NH-1800SE 5. Operator Function

Chapter 5. Operator Function

5- 1
NH-1800SE 5. Operator Function

5.1 BASIC SYSTEM OPERATION

5.1.1 PASSWORD FOR ENTERING SUPERVISOR MODE

F1 F2

F3 F4

F5 F6

F7 F8
- Location of Function Key on ATM –

- Main Screen on SPL of Rear Type Machine –

To enter Supervisor mode press the ENTER, CLEAR, CANCEL, 1, 2 and 3 keys in order.
(In case of Rear Type Machine, press the IN SUPERVISOR button)
The default password is “555555” (6 digits). The default password is changeable in Supervisor mode.

5- 2
NH-1800SE 5. Operator Function

If the correct password is entered, the OPERATOR FUCNTION menu will be displayed.

Pressing CLEAR key erases the entered number and pressing CANCEL key goes to in-service-mode.
Depending on authority, there are three kinds of default password like below table.

Authority Default Password

OPERATOR 111111 (6 digits)
SERVICE 222222 (6 digits)
MASTER 555555 (6 digits)

Please make sure that default password should be changed to different password for your security as
soon as this machine is installed at field site.

5- 3
NH-1800SE 5. Operator Function

▪Authorities for each Mode

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

1ST CST - - O O O

2ND CST - - O O O

ADD CASH 3RD CST - - O O O

4TH CST - - O O O

1 APPLY - - - O O O
SETTLEMENT
DAY TOTAL - - - O O O

TRIAL DAY TOTAL - - - O O O

CASSETTE TOTAL - - - O O O

TRIAL CASSETTE
- - - O O O
TOTAL

CLEAR JOURNAL - - - O O O

CLEAR TRANS.
- - - O O O
SEQUENCE NO.

PREV - - O O O

NEXT - - O O O

PREV 50 - - O O O

2 NEXT 50 - - O O O
JOURNAL
VIEW JOURNAL MOVE START - - O O O

MOVE LAST - - O O O

PRINT THIS - - O O O

SEARCH
- - O O O
JOURNAL

PRINT JOURNAL - - O O O

LAST X PRINT - - - O O O
3
REPORT ERROR PREV - - O O O

CODE NEXT - - O O O

PREV 10 - - O O O

NEXT 10 - - O O O

MOVE FIRST - - O O O

5- 4
NH-1800SE 5. Operator Function

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

MOVE LAST - - - O O O

PRINT THIS - - - O O O

SEARCH
- - - O O O
ERROR CODE

SW VERSION - - - - O O O

PRINT ALL SETUP - - - - O O O

PRINT - - - O O O

ERROR CLEAR - - - O O O

SUMMARY PREV - - - O O O

NEXT - - - O O O

REJECT PRINT - - - O O O

ANALYSIS CLEAR - - - O O O

INITIALIZE - - - - O O X

RECEIPT
- - - - O O X
PRINTER

CASH DISPENSER - - - - O O X

MODEM
- - - O O X
(DIAL UP)

TCP/IP
- - - - O O X
(TCP/IP)
4 CARD SCAN - - - - O O X
DIAGNOSTICS
CDU SENSOR - - O O X
SENSOR
SPR SENSOR - - O O X

ALL FLICKER - - O O X

AUXILIARY UNIT EPP FLICKER - - O O X

FLICKER CDU FLICKER - - O O X

SPR FLICKER - - O O X

MCU FLICKER - - O O X

AGING - - - - O O X

5 CUSTOMER CHANGE WELCOM

- - - O O O
SETUP MESSAGE MESSAGE

5- 5
NH-1800SE 5. Operator Function

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

RECEIPT HEADER - - - O O O

RECEIPT TAIL - - - O O O

RECEIPT

ADDRESS &
- - - O O O
PHONE

NUMBER

EXTENDED BIN PREV - - O O X

LIST NEXT - - O O X

ADD - - - O O X
BIN LIST
EDIT - - - O O X

DELETE - - - O O X

DELETE ALL - - - O O X

MOD 10 CHECK EN/DISABLE - - O O X

EN/DISABLE - - O O X
BALANCE AT
CONTINUE
START - - O O X
EN/DISABLE

CREDIT CARD
ACCOUNTS - - O O X
EN/DISABLE

SELECT RECEIPT EN/DIABLE - - O O X

OPTIONAL EN/DISABLE - - O O X

FUNCTION1 PRE-DIALING AFTER CARD - - O O X

(DIAL UP) AFTER PIN - - O O X

AFTER ACCOUNT - - O O X

CERTIFICATION - - O O X

EN/DISABLE - - O O X

CHECK CASHING MESSAGE TYPE - - O O X

PIN OPTION
- - O O X
EN/DISABLE

OPTIONAL DEVICE RECEIPT PAPER

- - O O X
FUNCTION2 OPTION LOW SENEOR

CST SOUND - - O O X

5- 6
NH-1800SE 5. Operator Function

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

EPP FLICKER ON - - O O X

EN/DISABLE O O X

SCREEN 1 O O X

SCREEN 2 O O X

DEFAULT SCREEN 3 O O X

SCREEN SCREEN 4 O O X

SCREEN 5 O O X
CHANGE
SCREEN 6 O O X
BACKGROUND
SCREEN SCREEN 1 EN/DISABLE O O X
SERVICES SCREEN 2 EN/DISABLE O O X

SCREEN 3 EN/DISABLE O O X

SCREEN 4 EN/DISABLE O O X

SCREEN 5 EN/DISABLE O O X

SCREEN 6 EN/DISABLE O O X

EN/DISABLE - O O X
NOTICE
TITLE - O O X
(NH2700 Only)
MESSAGE - O O X

EN/DISABLE - - - O O X

OWNER - - - O O X

AMOUNT - - - O O X

SURCHARGE EN/DISABLE - - O O X
MODE PERCENTAGE - - O O X

PERCENT WARNING
- - O O X
MANNER

LOCATION - - O O X

ADVERTISEMENT COUPON COUPON TYPE - - O O X

COUPON BASIC COUPON1 O O X

SETTING COUPON COUPON2 O O X

COUPON3 O O X

COUPON4 O O X

COUPON5 O O X

5- 7
NH-1800SE 5. Operator Function

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

COUPON6 O O X

CUT
O O X
OPTION

COUPON1 O O X

ENHANCED COUPON2 O O X

COUPON COUPON3 O O X

COUPON4 O O X

COUPON5 O O X

COUPON6 O O X

TIMER - - O O X

EN/DISABLE - O O X
SCREEN 1
DELETE - O O X

EN/DISABLE - O O X
SCREEN 2
DELETE - O O X

EN/DISABLE - O O X
WELCOME SCREEN 3
DELETE - O O X
ADVERTISEMENT
EN/DISABLE - O O X
SCREEN 4
DELETE - O O X

EN/DISABLE - O O X
SCREEN 5
DELETE - O O X

EN/DISABLE - O O X
SCREEN 6
DELETE - O O X

TRANSACTION TIMER - - O O X

ADVERTISEMENT EN/DISABLE - O O X
SCREEN 1
DELETE - O O X

EN/DISABLE - O O X
SCREEN 2
DELETE - O O X

EN/DISABLE - O O X
SCREEN 3
DELETE - O O X

EN/DISABLE - O O X
SCREEN 4
DELETE - O O X

5- 8
NH-1800SE 5. Operator Function

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

EN/DISABLE - O O X
SCREEN 5
DELETE - O O X

EN/DISABLE - O O X
SCREEN 6
DELETE - O O X

STATUS

MONITORING - - - O X X

EN/DISABLE

STANDARD3 COMMUNICATION
- - - O X X
OPTION HEADER

COMMUNICATION
- - - O X X
ID

CRC EN/DISABLE - - - O X X

TERMINAL
STATUS O X X

EN/DISABLE

STANDARD1 HOST ERROR

O X X
OPTION EN/DISABLE

REVERSAL

REASON O X X
EN/DISABLE

SELECT DIALUP - - O X X
COMMUNICATION
PROCESSOR TCP/IP - - O X X

GENERAL - - O X X

EOT OPTIONAL - - O X X

NO EOT
EOT/ENQ OPTION - - O X X
REQUIRED

NO ENQ
- - O X X
REQUIRED

MESSAGE STANDARD 1 - - O X X
FORMAT STANDARD 2 - - O X X

STANDARD 3 - - O X X

5- 9
NH-1800SE 5. Operator Function

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

EPS - - O X X

VISA FRAMED - - O X X

STANDARD - - O X X

TCP/IP TYPE ACK

- - O X X
CONTROLLED

SSL EN/DISABLE - - O X X

REVERSAL
- - - O X X
RETRY COUNT
6
SYSTEM YEAR - - - O O O
SETUP MONTH - - - O O O

DAY - - - O O O
DATE & TIME
HOUR - - - O O O

MINUTE - - - O O O

APPLY - - - O O O

SPEAKER UP - - - O O O

VOLUME DOWN - - - O O O

IP ADDRESS - - O O X

SUBNET MASK - - - O O X

TERMINAL IP GATEWAY - - - O O X
(TCP/IP) DNS - - - O O X

DHCP
- - - O O X
EN/DISABLE

DEFAULT
- - - O O O
LANGUAGE

ENGLISH
- - - O O O
LANGUAGE EN/DISABLE

EN/DISABLE SPANISH
- - - O O O
EN/DISABLE

FRENCH
- - - O O O
EN/DISABLE

5- 10
NH-1800SE 5. Operator Function

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

OPERATOR
- - - O O O
PASSWORD

CHANGE SERVICE
- - - O O X
PASSWORD PASSWORD

MASTER
- - - O X X
PASSWORD

HOST
- - - O O X
MODEM INITIAL STRING

PARAMETERS RMS
- - - O O X
(DIAL UP) INITIAL STRING

MODEM TEST - - - O O X

COUNTRY - - O O X

CDU TYPE - - O O X
CDU SETUP CASSETTE
- - O O X
VOLUME

EXECUTE - - O O X
DEVICE SETUP
CALRIBRATION
O O X
(Rear Type Only)

TOUCH

VIBRATION EN/DISABLE O O X

(Touch Type Only)

SYSTEM SOFTWARE
- - - O O O
CONTROL UPDATE

REBOOT - - - O O O

BACKUP ALL
- - - O O O
JOURNAL TO USB

BACKUP FROM - - O O O

JOURNAL BY TO - - O O O
DATE TO USB SEARCH - - O O O

BACKUP LOG TO
- - - O O O
USB

5- 11
NH-1800SE 5. Operator Function

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

CLEAR ALL - - O X X

CLEAR SETTING - - O X X

CLEAR JOURNAL - - O X X
CLEAR NVRAM CLEAR TRANS

SEQUENCE - - O X X
NUMBER

CLEAR LOG - - O X X

BACK NVRAM O X X

RESTORE NVRAM O X X
7
HOST SETUP KEY MODE - - - O X X

KEY INDEX - - - O X X

CHECK KEY - - - O X X

MASTER KEY
- - O X X
PART A

MASTER KEY
- - O X X
KEY PART B

MANAGEMENT UNIQUE KEY

EDIT KEY - - O X X
PART A

UNIQUE KEY
- - O X X
PART B

MAC KEY PART A - - O X X

MAC KEY PART A - - O X X

SERIAL NUMBER - - - O X X

TELEPHONE HOST PHONE 1 - - - O X X

NUMBER
HOST PHONE 2 - - - O X X
(DIAL UP)

URL EN/DISABLE - - - O X X

HOST ADDRESS 1 - - - O X X
HOST ADDRESS
PORT NUMBER 1 - - - O X X
(TCP/IP)
HOST ADDRESS 2 - - - O X X

PORT NUMBER 2 - - - O X X

5- 12
NH-1800SE 5. Operator Function

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

TERMINAL ID - - - - O X X

HEALTH CHECK EN/DISABLE - - - O O X

MESSAGE SEND INTERVAL - - - O O X

EN/DISABLE - - O O X

RMS RING COUNT

- - O O X
(DIAL UP)
RMS EN/DISABLE
ATM LISTENING
PORT - - O O X

(TCP/IP)

EN/DISABLE- - - O O X

URL En/Disable
- - O O X
(TCP/IP)

REMOTE PHONE NUMBER1

- - O O X
MONITOR (DIAL UP)

PHONE NUMBER2
RMS Status Send - - O O X
(DIAL UP)
En/Disable
INTERVAL - - O O X

RMS ADDRESS
- - O O X
(TCP/IP)

RMS LISTENING

PORT - - O O X
(TCP/IP)

RMS PASSWORD - - - O O X

ROUTING ID - - - - O X X

EN/DISABLE - - - O O O

TOTAL TYPE - - - O O O
AUTO DAY TOTAL
HOUR - - - O O O

MINUTE - - - O O O
8
TRANSACTION DISPENSE LIMIT - - - - O O X

SETUP FAST CASH LB 0 - - - O O X

LB 1 - - - O O X

5- 13
NH-1800SE 5. Operator Function

CE
No Working Management Function
Authority

Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O

LB 2 - - - O O X

RB 0 - - - O O X

RB 1 - - - O O X

RB 2 - - - O O X

LOW CURRENCY

CHECK - - - - O O X

EN/DISABLE

1ST CASSETTE - - - O X X

2ND CASSETTE - - - O X X
DENOMINATION
3RD CASSETTE - - - O X X

4TH CASSETTE - - - O X X
9
IN SERVICE - - - - - O O O
10
SITE MAP - - - - - O O O

11 QUICK
- - - - - O O O
REPLENISH

12 QUICK
- - - - - O X X
CONFIGURATION

5- 14
NH-1800SE 5. Operator Function

5.1.2 When an Error Occurs

When you try to enter Supervisor Mode or go into IN SERVICE MODE from supervisor menu, the
screen below will be displayed if there is any ERROR.

Press DEVICE INITIALIZE button, if the error is caused by a device so it can be cleared by initializing.
Press OPERATOR FUNCTION button, if you have to set up any information to clear the error. And set
up the information which is missed.

NOTE: If the machine goes out of service, the error code will not always appear on the screen. If you
do not see an error code, enter operator function and go to reports. Look in the error summary for
error codes.

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NH-1800SE 5. Operator Function

5.1.3 How to Use Keypad (Function Key Type)

This section explains the basic operation of the Keypad.

[Default Keypad Character Table Screen]

Shift Status 0 1 2 3 4 5 6 7 8 9
0 1 2 3 4 5 6 7 8 9
NUMBER - ( [ { < , ! ‘ % : ?
) ] } > . $ “ * ; /
+ Space A D G J M P T W
UPPER - Q B E H K N R U X
F1 F3 = Z C F I L O S V Y
ALPHA
+ Space a d g j m p t w
LOWER - q b e h k n r u x
= z c f i l o s v y
The character on the current cursor position on the screen wil be
TABLE -
selected

5- 16
NH-1800SE 5. Operator Function

How to Enter the Character

A. The Keypad Character Table will appear on the bottom of the screen in all keypad input screens.
B. F1 key gives the option for ALPHA or NUMBER, Table mode. Default is NUMBER.
C. F3 key gives the option for Upper or Lowercase characters. It is valid only in the ALPHA mode.
Default is Uppercase.
D. The input of characters is limited to the space provided.
E. Key can be changed whenever you press it to choose proper character. For example, when key “1”
is pressed once it is “SPACE”, pressed twice it is “Q”, pressed third time it is “Z” in case of the Alpha
mode. When the desired character is selected, press ENTER.
F. ◀, ▶ keys move the cursor position in the ALPHA or NUMBER mode. In the TABLE mode ◀, ▶
keys are used to select the character.
G. F2 key is used to clear the whole screen and returns the cursor to its initial position.
H. F4 key and CLEAR key in pinpad is used to clear the current line.
I. F5 key is used to save the current changes.
J. F6 key and CANCEL key in pinpad are used to exit. (If you didn’t press F5 key after changing, the
changes will be ignored.)
K. F7 key is used to move the cursor position UP.
L. F8 key is used to move the cursor position DOWN.

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NH-1800SE 5. Operator Function

5.1.4 How to Use Keypad (Touch Screen Type)

You can use this Keypad in same way as a computer keyboard.

[Default Keypad Character Table Screen]

Key Character Table

Q W E R T Y U I O P
ABC.. A S D F G H J K L
Z X C V B N M
q w e r t y u i o p
CAPS a s d f g h j k l
z x c v b n m
1 2 3 4 5 6 7 8 9 0
123 ~ ! @ # $%^&*
+ - : ; < > ?
1 2 3 4 5 6 7 8 9 0
+|/ ( ) { } [ ]_ = “
‘ , . / | \ ￡

5- 18
NH-1800SE 5. Operator Function

5.2 SUPERVISOR MENU

The following screen below is the main screen of Supervisor mode.

Supervisor mode in this machine is largely composed of ATM Status and Function.

A. ATM Status
1) Machine Kind and Country Code
2) Program version
3) Serial Number
4) Line Type (Dial-up, TCP/IP)
5) Message Format
6) Terminal ID
7) The Media Status of 1st Cassette
8) The Media Status of 2nd Cassette
9) The Media Status of 3rd Cassette
10) The Media Status of 4th Cassette
11) 1st Cassette: Remaining notes (Denomination)
e.g) if 1000 notes of $20, 1000($20)
12) 2nd Cassette: Remaining notes (Denomination)
13) 3rd Cassette: Remaining notes (Denomination)
14) 4th Cassette: Remaining notes (Denomination)
15) Reject Box Status (Rejected Count)
16) Error Code
17) The Status of Card
18) The Status of Pinpad
19) The Status of Cash Dispenser
20) The Status of Receipt Printer
21) Current Date and Time
22) Last Transaction Time
23) Operator User

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NH-1800SE 5. Operator Function

B. Functions
1) IN SERVICE
2) SITE MAP
3) QUICK REPLENISH
4) QUICK CONFIGURATION
F1) SETTLEMENT
F2) CUSTOMER SETUP
F3) JOURNAL
F4) SYSTEM SETUP
F5) REPORT
F6) HOST SETUP
F7) DIAGNOSTICS
F8) TRANSACTION SETUP

In order to move to the in-service mode, press the 1 or CANCEL key in pinpad.
In order to reset terminal error, press the CLEAR key in pinpad.

[Function Key Type] [Touch Type]

5- 20
NH-1800SE 5. Operator Function

C. Field Values
CLASS VALUE (eg.) Remarks
MACHINE KIND NH-2700 /NH-2700 L / NH-1800SE
COUNTRY CODE USA, Canada, Mexico, Australia, New
Zealand
PROGRAM VERSION V06.00.05
LINE TYPE TCP/IP
DIAL-UP
MESSAGE FORMAT STANDARD1
STANDARD2
STANDARD3
EPS
TERMINAL ID NH2700 / NH1800SE
ERROR CODE [00000(00)]
STATUS
CST1(Remaining Notes) BILLS COUNT - 1047($10)
N/A
CST2(Remaining Notes) BILLS COUNT - 18($20)
N/A
CST3(Remaining Notes) BILLS COUNT - 20($50)
N/A
CST4(Remaining Notes) N/A Not Available
CST1(Media Status) MISSING
NORMAL
LOW
EMPTY
FULL
CST2(Media Status) MISSING
NORMAL
LOW
EMPTY
FULL

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NH-1800SE 5. Operator Function

CST3(Media Status) MISSING

NORMAL
LOW
EMPTY
FULL
CST4(Media Status) N/A
REJECT REJECT COUNT(CDU) – (0)
Card OK
ERROR
Pinpad OK
ERROR
Cash Dispenser OK
ERROR
Receipt Printer OK
ERRPR

5- 22
NH-1800SE 5. Operator Function

5.3 SETTLEMENT
This menu contains ADD CASH, DAY TOTAL, TRIAL DAY TOTAL, CASSETTE TOTAL and TRIAL
CASSETTE TOTAL. Please press each button on this menu to go to next screen or to operate the
related function. To go back to the previous screen, press the CANCEL key in pinpad.

1) ADD CASH: Go to the next screen

2) DAY TOTAL: Do settlement with host. After settlement, clear transaction information.
3) TRIAL DAY TOTAL: Just do settlement with host. (Not clear transaction info.)
4) CASSETTE TOTAL: Show note count and then clear note count.
5) TRIAL CASSETTE TOTAL: Just show note count. (Not clear note count.)

5- 23
NH-1800SE 5. Operator Function

5.3.1 ADD CASH

By pressing button on this menu, you can select cassette to add note count. (Cassette numbers are
designated from top to bottom). Input the note count you want to add and press the ENTER key in the
pinpad. If you completed the all cassettes, you have to press APPLY button to effect the value
changes.
NOTE: The total note count you enter must not exceed the maximum note count.
(Max. note count: 2,000/CST)

5- 24
NH-1800SE 5. Operator Function

5.4 JOURNAL
This JOURNAL menu contains CLEAR JOURNAL, CLEAR TRANS. SEQUENCE NO., VIEW
JOURNAL, PRINT JOURNAL, and PRINT LAST X sub menu.

1) CLEAR JOURNAL: The CLEAR JOURNAL function is used to delete all journal data
2) CLEAR TRANS. SEQUENCE NO: This function will reset the journal sequence number to
<0000>. This may be useful if you switch processing or switch Terminal ID numbers and want to
keep new records.
3) PRINT JOURNAL: The PRINT JOURNAL function is used to print out all the journals which have
not been printed from the last printed journal. If you want to stop printing, you may stop it by pressing
CANCEL key.
4) VIEW JOURNAL : Go to the next screen
5) PRINT LAST X: Go to the next screen

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 NH-1800SE 5. Operator Function

5.4.1 VIEW JOURNAL

You can see the various kinds of journal data by using each field and button. The VIEW function is
used to display the Journal data on the customer screen. The Journal record will be displayed on the
screen.

Use PREV or NEXT button to show just one data before or after, and PREV 50 or NEXT 50 buttons are
for data before 50 or after 50 EA. If you use MOVE FIRST or MOVE LAST button, you can see first or
last journal. Besides, you can check up journal data you would try to search by using SEARCH
JOURNAL button and just print out the current journal by pressing PRINT THIS button.

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NH-1800SE 5. Operator Function

5.4.1.1 SEARCH JOURNAL

You can search a specific journal with a journal index and see it if the index is valid.

5.4.2 PRINT LAST X

The PRINT LAST X function is used to print out recent journal data. If you want to print recent journal
data, enter the count of data you want on JOURNAL main screen and then press ENTER key. Then
the data you request is printed.
If you want to stop printing, you may stop by pressing CANCEL key.

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NH-1800SE 5. Operator Function

5.5 REPORT
This report menu consists of 5 sub-menus. ERROR CODE, ERROR SUMMARY, SW VERSION,
PRINT ALL SETUP and REJECT ANALYSIS. You can print out all information regarding each device
as well as system value set up. If you want to go back the previous screen, press the CANCEL key.

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NH-1800SE 5. Operator Function

5.5.1 ERROR CODE

ERROR CODE offers detailed descriptions of error codes and way to deal with the errors on a working
ATM.

PREV/NEXT buttons are to navigate previous and next error codes one by one and PREV 10/NEXT
10 are to do by 10 EA... MOVE FIRST/MOVE LAST buttons are to go to the first error code and the
last one. PRINT THIS button is for printing information about the error code displaying in the screen.
SEARCH ERROR CODE button is to search for a specific error code immediately.

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NH-1800SE 5. Operator Function

5.5.1.1 SEARCH ERROR CODE

You can search a specific error code if that exists. In order to use the function, please input the
specific error code in the field and select OK button. If there is no result in database, “INVALID
ERROR CODE” displays.

[Function Key Type] [Touch Type]

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NH-1800SE 5. Operator Function

5.5.2 SW VERSION
This menu shows each software version. Each version will be displayed. (APPLICATION, CDU EP,
CDU SP, SPR EP, SPR SP, MCU EP, MCU SP and etc.)

5- 31
NH-1800SE 5. Operator Function

5.5.3 PRINT ALL SETUP List

[ DIAL – UP]
NO ITEM DESCRIPTION REMARKS
1 DATE CURRENT DATE & TIME
2 MACHINE KIND NH-2700/ NH-2700 L/NH-2700 T/NH-1800SE
3 COUNTRY USA
4 HOST PROCESSOR HOST PROTOCOL TYPE
5 NETWORK TYPE DIAL-UP
6 VISA FRAMED OPTION EOT/ENQ OPTION
7 VERSION INFORMATION AP / SP / EP VERSION
8 SYSTEM SETUP CURRENT CASSETTE REJECT
CURRENT BILLS
SERIAL NUMBER
SPEAKER VOLUME
HOST MODEM INITIAL STRING
RMS MODEM INITIALI STRING
LANGUAGE MODE
9 CUSTOMER SETUP WELCOME MESSAGE INFO
RECEIPT HEADER & TAIL INFO
RECEIPT ADDRESS & PHONE INFO
OPTIONAL FUNCTION 1 INFO
OPTIONAL FUNCTION 2 INFO
BIN LIST
ADVERTISEMENT #n INFO
COUPON #n INFO
10 TRANSACTION SETUP DISPENSE LIMIT
CURRENCY ID
DENOMINATION
FAST CASH
LOW CURRENCY CHECK
11 HOST SETUP TERMINAL ID
STANDARD 3 OPTION
ROUTING ID
HOST PHONE NUMBER
HEALTH CHECK OPTION
AUTO DAY TOTAL OPTION
RMS OPTION
MASTER KEY INFO

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NH-1800SE 5. Operator Function

[ TCP / IP]
NO ITEM DESCRIPTION REMARKS
1 DATE CURRENT DATE & TIME
2 MACHINE KIND NH-2700/ NH-2700 L/NH-2700 T
3 COUNTRY USA
4 HOST PROCESSOR HOST PROTOCOL TYPE
5 NETWORK TYPE TCP/IP
6 TCP/IP TYPE TCP/IP TYPE
7 SSL MODE SSL OPTION
8 VERSION INFORMATION AP / SP / EP VERSION
9 SYSTEM SETUP CURRENT CASSETTE REJECT
CURRENT BILLS
SERIAL NUMBER
SPEAKER VOLUME
ATM IP OPTION
LANGUAGE MODE
10 CUSTOMER SETUP WELCOME MESSAGE INFO
RECEIPT HEADER & TAIL INFO
RECEIPT ADDRESS & PHONE INFO
OPTIONAL FUNCTION 1 INFO
OPTIONAL FUNCTION 2 INFO
BIN LIST
ADVERTISEMENT #n INFO
COUPON #n INFO
11 TRANSACTION SETUP DISPENSE LIMIT
CURRENCY ID
DENOMINATION
FAST CASH
LOW CURRENCY CHECK
12 HOST SETUP TERMINAL ID
STANDARD 3 OPTION
ROUTING ID
HOST ADDRESS INFO
HEALTH CHECK OPTION
AUTO DAY TOTAL OPTION
RMS OPTION
MASTER KEY INFO

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NH-1800SE 5. Operator Function

5.5.4 ERROR SUMMARY

ERROR SUMMARY menu offers a statistics of error codes on an ATM. It lists the errors by the
number of times they occurred. You can print these errors.

PREV/NEXT buttons are to navigate previous and next pages and PRINT button prints all of error
code history.
CLEAR button erases the history stacked in an ATM and set START DATE to the present date as
well. (START DATE displays “01/01/2000 00:00:00” in ATMs which have never done the CLEAR
function.)

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NH-1800SE 5. Operator Function

5.5.5 REJECT ANALYSIS

REJECT ANALYSIS menu offers a statistics of note reject on an ATM. It lists the rejects by the
number of times or note counts they occurred. You can print these rejects.

PRINT button prints the reject analysis information.

CLEAR button erases the reject analysis information and set START DATE to the present date as
well. (START DATE displays “01/01/2000 00:00:00” in ATMs which have never done the CLEAR
function.)

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NH-1800SE 5. Operator Function

5.6 DIAGNOSTICS
This report menu consists of 7 sub-menus. INITIALIZE, RECEIPT PRINTER, CASH DISPENSER,
MODEM (or TCP/IP), CARD SCAN, AUXILIARY UNIT and AGING. Please press each button on this
menu to go to next screen or to operate the related function. To go back to the previous screen, press
the CANCEL key in pinpad.

[Function Key Type] [Touch Type]

5- 36
NH-1800SE 5. Operator Function

Changing the TEST COUNT

The TEST COUNT means the number of test.

If you want to change the test count, press BLANK key or SET button then input the test count and
press ENTER key. To delete the test count while inputting, press CLEAR key. To cancel the test while
testing, press CANCEL key.

BLANK Key

NOTE: TEST COUNT affects when testing RECEIPT PRINTER, CASH DISPENSER, and MODEM.

CASE:
1) If you input test count ‘0’, the test count will be “UNLIMIT”
2) If you input test count 10, the test will perform 10 times.
3) If you cancel a test and then perform same test, the test count will be continue.
e.g. If you cancel a test when the tested count is 3, and then perform same test, the tested count
starts at 3.
4) If you cancel a test and then perform another test, the test count will be initialized.
e.g. If you cancel a test when the tested count is 3, and then perform another test, the tested count
starts at 0.

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NH-1800SE 5. Operator Function

5.6.1 INITIALIZE
The INITIALIZE has the function of resetting each unit of this ATM. If an error occurs while executing,
the system will stop and display an error code. Confirm the detailed error description in the ERROR
CODE of REPORT MENU.

Accessing the INITIALIZE

1) Select DIAGNOSTICS in the OPERATOR FUNCTION
2) Select the INITIALIZE in the DIAGNOSTICS menu. All units will be initialized.
3) When ATM is in the normal state, the SUCCESS message will be displayed.

5.6.2 RECEIPT PRINTER

The RECEIPT PRINTER has the function of printing a sample receipt and cutting out one receipt. If an
error occurs while executing, the system will stop and display an error code. Confirm the detailed error
description in the ERROR CODE of REPORT MENU.

Accessing the RECEIPT PRINTER

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select the RECEIPT PRINTER in the DIAGNOSTICS menu. Test String will be printed from the
receipt printer.
3) When ATM is in the normal state, the SUCESS message will be displayed.

5.6.3 CASH DISPENSER

The CASH DISPENSER has the function of testing the dispense mechanisms. This function will
dispense one note from the cassette and dump into the reject bin. If an error occurs, the system will
stop and display an error code. Confirm the detailed error description in the ERROR CODE of
REPORT MENU

Accessing the CASH DISPENSER

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select the CASH DISPENSER in the DIAGNOSTICS menu. The CASH DISPENSER test will be
performed.
3) When ATM is normal state, the SUCCESS message will be displayed.

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NH-1800SE 5. Operator Function

5.6.4 MODEM
The MODEM has the function of testing the modem for any errors. Input the desired PHONE
NUMBER, and then press ENTER Key for TEST DIAL. This function is used to check the function of
the modem dial.

Accessing the MODEM

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select the MODEM in the DIAGNOSTICS menu.
3) The MODEM TEST will be displayed.

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NH-1800SE 5. Operator Function

5.6.4.1 TCP/IP
The TCP/IP has the function of testing the TCP/IP for any errors. Input the desired HOST ADDRESS,
HOST PORT, SSL OPTION and SSL VERSION, and then select CONNECT for line test. This function
is used to check the function of the TCP/IP.

Accessing the TCP/IP

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select the TCP/IP in the DIAGNOSTICS menu.
3) The TCP/IP menu will be displayed.

5- 40
NH-1800SE 5. Operator Function

5.6.5 CARD SCAN

The CARD SCAN has the function of testing the magnetic stripe reader and the card itself.

Accessing the CARD SCAN

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select CARD SCAN in the DIAGNOSTICS menu. And if the display is ready, please insert and
remove the card quickly.
3) The card data will be displayed.

5- 41
NH-1800SE 5. Operator Function

5.6.6 AUXILIARY UNIT

This AUXILIARY UNIT contains SENSOR and FLICKER. Please press each button on this menu to
go to the next screen. To go back to the previous screen, press the CANCEL key in pinpad.

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NH-1800SE 5. Operator Function

5.6.6.1 SENSOR
This SENSOR contains CDU SENSOR and SPR SENSOR. Please press each button on this menu to
go to the next screen. To go back to the previous screen, press the CANCEL key in pinpad.

The SENSOR has the function of testing if all the sensors are in proper working condition.
The sensors are tested by turning the sensors on and off.

Accessing the SENSOR

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select AUXILIARY UNIT in the DIAGNOSTICS menu and then select SENSOR in the
AUXILIARY menu.
3) DOOR STATUS and ADA JACK data will be displayed on the center. If you want to see the CDU
SENSOR or SPR SENSOR, then presses the button in each.

5- 43
NH-1800SE 5. Operator Function

5.6.6.1.1 CDU SENSOR

The CDU SENSOR has the function of testing if all the sensors are in proper working condition. The
sensors are tested by turning the sensors on and off. If any sensor is normal, the sensor will be
displayed as GREEN COLOR. And if any sensor detects an object or is abnormal, the sensor will be
displayed as RED COLOR. Moreover, if any sensor doesn’t exist, the sensor will not be displayed.

Accessing the SENSOR

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select AUXILIARY UNIT in the DIAGNOSTICS menu
3) Select SENSOR in the AUXILIARY menu and then select CDU SENSOR in the SENSOR menu.

5- 44
NH-1800SE 5. Operator Function

5.6.6.1.2 SPR SENSOR

The SPR SENSOR has the function of testing if all the sensors are in proper working condition. The
sensors are tested by turning the sensors on and off. If any sensor is normal the sensor will be
displayed as GREEN COLOR. And if any sensor detects an object or is abnormal, the sensor will be
displayed as RED COLOR. Moreover, if any sensor doesn’t exist, the sensor will not be displayed.

Accessing the SENSOR

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select AUXILIARY UNIT in the DIAGNOSTICS menu
3) Select SENSOR in the AUXILIARY menu and then select SPR SENSOR in the SENSOR menu.

5- 45
NH-1800SE 5. Operator Function

5.6.6.2 FLICKER
This FLICKER contains ALL FLICKER SENSOR, EPP FLICKER, CDU FLICKER, SPR FLICKER
and MCU FLIKCER. Please press each button on this menu to change test mode ON, OFF or
FLICKING. To go back to the previous screen, press the CANCEL key in pinpad.

Accessing the SENSOR

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select AUXILIARY UNIT in the DIAGNOSTICS menu and then select FLICKER in the
AUXILIARY menu.
3) Select any button to test EPP, CDU, SPR, MCU in each or ALL FLICKER.

5.6.7 AGING
The AGING function is only used at the factory.

Accessing the AGING

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select AGING in the DIAGNOSTICS menu.
3) All units will be tested unlimitedly. When you press CANCEL key, the testing will be stopped.

5- 46
 NH-1800SE 5. Operator Function

5.7 CUSTOMER SETUP

This customer setup menu contains CHANGE MESSAGE, BIN LIST, OPTIONAL FUNCTION1,
OPTIONAL FUNCTION2, SURCHARGE MODE, ADVERTISEMENT, STANDARD3 OPTION and
SELECT PROCESSOR. Please press each button on this menu to go to the next screen. To go back
to the previous screen, press the CANCEL key in pinpad.

[STANDARD 3]

NOTE: STANDARD3 OPTION is displayed only if the message format is STANDARD3

[STANDARD 1, 2, EPS]

NOTE: STANDARD1 OPTION is displayed only if the message format is STANDARD1

5- 47
NH-1800SE 5. Operator Function

5.7.1. CHANGE MESSAGE

CHANGE MESSAGE menu has each of 8 sub menus. The displayed menu depends on which country
uses. If you press the WELCOME MESSAGE button, the current display will be changed into the
WELCOME MESSAGE. If you press the EXIT MESSAGE button, you can change the message on
Exit Screen. And you can change the message in the RECEIPT. If you press the RECEIPT HEADER
button, the current display will be changed into the RECEIPT HEADER. And you can set the receipt
header message in the RECEIPT, If you press the RECEIPT TAIL button, the current display will be
changed into the RECEIPT TAIL. And you can set the receipt tail message in the RECEIPT. If you
press the RECEIPT ADDRESS & PHONE NUMBER button, it will be changed the RECEIPT
ADDRESS & PHONE NUMBER display. You can set the information about ADDRESS and PHONE
NUMBER in the RECEIPT. At last, the display can go back to the previous menu by pushing the
CANCEL key in pinpad

5- 48
NH-1800SE 5. Operator Function

Refer to figure of the Sample Receipt below for the location of the messages. The default receipt
format will not include any messages.
Spanish transactions will be printed in English.

-Location of Messages on Receipt-

5- 49
NH-1800SE 5. Operator Function

5.7.1.1 WELCOME MESSAGE

The WELCOME MESSAGE function is used to edit the welcome text.

Please input the welcome message in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays

[Function Key Type] [Touch Type]

5- 50
NH-1800SE 5. Operator Function

5.7.1.2 RECEIPT HEADER

The RECEIPT HEADER function is used to edit the message at the header of receipt.
Please input the receipt header in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

[Function Key Type] [Touch Type]

5.7.1.3 RECEIPT TAIL

The RECEIPT TAIL function is used to edit the message at the tail of receipt.
Please input the receipt tail in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

[Function Key Type] [Touch Type]

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NH-1800SE 5. Operator Function

5.7.1.4 RECEIPT ADDRESS & PHONE NUMBER

The RECEIPT ADDRESS & PHONE NUMBER function is used to edit the message at the address &
phone number of receipt.
Please input the receipt address & phone number in the field and select OK button. If it succeeded,
“OPERATION SUCCESSFUL!” displays.

[Function Key Type] [Touch Type]

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NH-1800SE 5. Operator Function

5.7.2. BIN (Bank Identification Number) LIST

The BIN LIST is used to register the bank identification number. When the cardholders make
transaction with the given BIN code, ATM doesn’t request any additional fee. However, it is necessary
to confirm the connected host because host will decide whether it uses or not
You can input and edit it by using such as ADD, DELETE, EDIT, DELETE ALL buttons.
Please press EXTENDED BIN LIST button on this menu to see the Extended Bin List. To go back to
the previous screen, press the CANCEL key in pinpad.

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NH-1800SE 5. Operator Function

5.7.2.1 EXTENDED BIN LIST

EXTENDED BIN LIST menu show the BIN LIST. This function support additional 3,000 BIN LIST
exclusive of the basic 20 BIN LIST. Use PREV or NEXT button to show BIN LIST before or after. You
can change EXTENDED BIN LIST via FILE UPDATE using RMS or USB. To go back to the previous
screen, press the CANCEL key in pinpad.

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 NH-1800SE 5. Operator Function

5.7.3 OPTIONAL FUNCTION1

OPTIONAL FUNCTION1 menu contains MOD 10 CHECK, BALANCE AT START, CHECK
CASHING, ACCOUNTS, SELECT RECEIPT and PRE DIALING please press each button on this
menu to go to next screen.
To go back to the previous screen, press the CANCEL Key in pinpad

NOTE:
1) CHECK CASHING is displayed only if the message format is STANDARD1
2) PRE DIALING is displayed only if Network is Dial up

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5.7.3.1 MOD 10 CHECK

MOD 10 CHECK is to check the card data’s validation.
Please press EN/DISABLE button to set up MOD 10 CHECK.

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5.7.3.2 BALANCE AT START

If BALANCE AT START is enabled, the screen with which a customer can check his/her balance will
be inserted into the normal transaction flow.

Please press EN/DISABLE button to set up BALANCE AT START and CONTINUE EN/DISABLE
button to set up whether it’ll CONTINUE the TRANSACTION after BALANCE AT START. .

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5.7.3.3 CHECK CASHING

This function is one of the options of the Value Added Service which exchanges checks for cash.
To use the function, you should call technical support.

The certification screen will appear if you didn’t certified.

[CERTIFICATION (Function Key Type)] [CERTIFICATION (Touch Type)]

[After CERTIFICATION]

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5.7.3.4 ACCOUNTS
ACCOUNTS are to set up the accounts which are used on transaction. You can see CHECKING
ACCOUNT, SAVINGS ACCOUNT and CREDIT CARD ACCOUNT however, only CREDIT CARD
ACCOUNT can be set up.

Please press CREDIT CARD EN/DISABLE button to set up CREDIT CARD ACCOUNT.

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5.7.3.5 SELECT RECEIPT

If SELECT RECEIPT is ENABLED, ATM will show the screen which a customer can select whether
printing the receipt after a transaction or not.
Please press EN/DISABLE button to set up SELECT RECEIPT...

If SELECT RECEIPT is DISABLED, ATM will print out the receipt unconditionally.

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5.7.3.6 PRE DIALING

PRE DIALING is a function to improve the performance speed of transaction by making a connection
to the host server earlier than normal.

Please press EN/DISABLE button to set up PRE DIALING and one of three buttons (AFTER CARD,
ATER PIN and AFTER ACCOUNT) to determine the time when ATM makes a connection.

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5.7.4 OPTIONAL FUNCTION2

OPTIONAL FUNCTION2 menu contains DEVICE OPTION and SCREEN SERVICES.
To go back to the previous screen, press the CANCEL Key in pinpad

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5.7.4.1 DEVICE OPTION

DEVICE OPTION menu contains RECEIPT PAPER LOW SENSOR EN/DISABLE, CST SOUND
ON/OFF, EPP FLICKER ON OPTION. Please press each button on this menu to set up items.
To go back to the previous screen, press the CANCEL Key in pinpad

5.7.4.2 SCREEN SERVICES

SCREEN SERVICES menu contains CHANGE BACKGROUND and NOTICE
Please press CHANGE BACKGROUND and NOTICE button on this menu to go to next screen.
To go back to the previous screen, press the CANCEL Key in pinpad

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5.7.4.2.1 CHANGE BACKGROUND

CHANGE BACKGROUND function provides SIX different Background screens.
Please press EN/DISABLE button on this menu to set up for CHANGE BACKGROUND.
To go back to the previous screen, press the CANCEL Key in pinpad

[DISABLED]

[ENABLED]

The change background image can be updated by SW Update with JPG format images. For more
information, please refer to “Background image Update Guide” document.

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5.7.4.2.1.1 CHANGE BACKGROUND Screen n

Please press SCREEN n EN/DISABLE button to set up SCREEN n,

5.7.4.2.2 DEFAULT SCREEN

DEFAULT SCREEN function provides SIX different Background screens.
You can set up only one screen on the six screens
Please press DEFAULT SCREEN n EN/DISABLE button to set up SCREEN n,

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5.7.4.2.3 NOTICE (NH2700 Only)

NOTICE menu contains TITLE and MESSAGE.
You can set up TITLE(1 line 30 column) and MESSAGE(3 line 40 column).
If you set up NOTICE ENABLE, ATM will be displayed notice information on idle screen.

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5.7.5. SURCHARGE MODE

The SURCHARGE MODE contains the enable/disable of the surcharge warning screen and setting
the surcharge amount and surcharge owner. When the SURCHARGE MODE is disabled and also if
the swiped card data contains BIN number that was entered during installation, the surcharge warning
message will not be displayed. When the SURCHARGE MODE is enabled, the SURCHARGE
OWNER, AMOUNT and SURCHARGE PERCENT will be displayed in the surcharge warning screen
during transaction. The factory default is surcharge enabled, surcharge amount is $1.50 and the
surcharge owner is none.
SURCHARGE PERCENT is to set up the percentage of surcharge.

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5.7.5.1 SURCHARGE OWNER

The SURCHARGE OWNER function is used to edit the surcharge owner.

Please input the surcharge owner in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

[Function Key Type] [Touch Type]

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5.7.5.2 SURCHARGE PERCENT

The SURCHARGE PERCENT displays which are to set the surcharge percent.

1) EN/DISABLE
- Set whether to use PERCENT SURCHARGE MODE.
2) PERCENTAGE
- Set PERCENTAGE (%).
3) WARNING MANNER
- Set whether to use maximum value or minimum value between PERCENTAGE and
SURCHARGE AMOUNT. (GREATER: Maximum value, LESSER: Minimum value.)
4) LOCATION
- Set surcharge warning screen option
- BEGINNING : Shows Surcharge warning screen before customer selected amount.
- AFTER AMOUNT : Shows Surcharge warning screen after customer selected amount.

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5.7.6. ADVERTISEMENT

ADVERTISEMENT function provides COUPON, WELCOIME ADVERTISEMENT and

TRANSACTION ADVERTISEMENT.
Please press each button on this menu to go to next screen.

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5.7.6.1 COUPON
Please press COUPON TYPE button to set up BASIC COUPON or ENHANCED COUPON.
If you set the BASIC COUPON and select COUPON SETTING button, BASIC COUPON setting
screen will be displayed.
BASIC COUPON supports 2line 39column, ENHANCED COUPON supports 16line 39column.
If you set the ENHANCED COUPON and select COUPON SETTING button, ENHANCED COUPON
setting screen will be displayed.

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5.7.6.1.1 BASIC COUPON SETTING

Please press each button on this menu to go to next screen
.

5.7.6.1.1.2 BASIC COUPON n.

Please press BASIC COUPON n EN/DISABLE button to set up BASIC COUPON n,
Please press COUPON n TEXT button on this menu to go to next screen

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5.7.6.1.1.3 COUPON n. TEXT

The COUPON n TEXT function is used to edit the coupon n text.
Please input the welcome message in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

[Function Key Type] [Touch Type]

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5.7.6.1.2.1 ENHANCED COUPON SETTING

Please press CUT OPTION button to set up AFTER RECEIPT or NOT USE,
Please press each button on this menu to go to next screen
.

5.7.6.1.2.2 ENHANCED COUPON n.

Please press ENHANCED COUPON n OPTION button to set up NOT USE, ALWAYS and USE TIME.
START TIME and END TIME is only used USE TIME option and the range is 00 ~ 23
Please press COUPON n TEXT button on this menu to go to next screen

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5.7.6.1.2.3 ENHANCED COUPON n. TEXT

The ENHANCED COUPON n TEXT function is used to edit the coupon n text.
Please input the welcome message in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

[Function Key Type]

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[Touch Type]

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5.7.6.2 WELCOME ADVERTISEMENT

WELCOME ADVERTISEMENT function provides SIX different screens.
If you press the TIMER button, you can change the advertisement display timer and the range is
between 5 and 30 in welcome screen. Please press each button on this menu to go to next screen.

The welcome advertisement image can be updated by SW Update with JPG format images. For
more information, please refer to “Image File Update Guide” document.

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5.7.6.2.1 SCREEN n.
Please press SCREEN n EN/DISABLE button to set up SCREEN n,

5.7.6.3 TRANSACTION ADVERTISEMENT

TRANSACTION ADVERTISEMENT function provides SIX different screens.
If you press the TIMER button, you can change the advertisement display timer and the range is
between 5 and 30 in welcome screen. Please press each button on this menu to go to next screen.

The transaction advertisement image can be updated by SW Update with JPG format images. For
more information, please refer to “Image File Update Guide” document.

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5.7.6.3.1 SCREEN n.
Please press SCREEN n EN/DISABLE button to set up SCREEN n,

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5.7.7. STANDARD 3 OPTION

STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION
HEADER, COMMUNICATION ID and CRC EN/DISABLE.
In case of COMMUNICATION HEADER is enabled, COMMUNICATION ID option can be configured.

STANDARD 3 OPTION function is used to get the additional information when Triton message is
selected.
1) STATUS MONITORING function is to decide whether status monitoring field in message is sent
or not.
2) COMMUNICATION HEADER function is to decide whether communication header in message is
included or not.
3) COMMUNICATION ID function is able to save the COMMUNICATION ID.
The COMMUNICATION ID has to be set if using the COMMUNICATION HEADER function.
4) CRC(Cyclic Redundancy Checking) OPTION function is to set up whether CRC is used or not
during communication with host.

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5.7.7.1 COMMUNICATION ID
The COMMUNICATION ID function is used to edit the communication id.
Please input the communication id in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

[Function Key Type] [Touch Type]

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5.7.8. STANDARD 1 OPTION

STANDARD 1 OPTION contains TERMINAL STATUS EN/DISABLE, HOST ERROR EN/DISABLE
and REVERSAL REASON EN/DISABLE.

STANDARD 1 OPTION function is used to get the additional information when Triton message is
selected.
1) TERMINAL STATUS function is to decide whether terminal status field in message is sent
or not.
2) HOST ERROR function is to decide whether reversal message is sent or not when
communication error occurred.
3) REVERSAL REASON function is decide whether reason code(“n”) is sent or not when reversal
message send to the host.

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5.7.9. SELECT PROCESSOR

SELECTHOST menu contains COMMUNICATION, MESSAGE FORMAT, EOT/ENQ OPTION,
TCP/IP TYPE and REVERSAL RETRY COUNT

NOTE:
1) EOT / ENQ OPTION is displayed only if the Network is Dial up or TCP/IP Type is VISA FRAMED
2) TCP/IP TYPE is displayed only if Network is TCP/IP

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5.7.9.1 COMMUNICATION
This is to set up a type of line to communicate with Host. Select DIALUP or TCP/IP. In case of setting
up DIALUP, communicate with host using modem. And in case of setting up TCP/IP, communicate
with host using LAN.

NOTE: In case of selecting “IN SERVICE” on OP MAIN, if the value is different from the original value
when entering in OP mode, exit OP and execute reboot.

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5.7.9.2 EOT/ENQ OPTION

EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ
REQUIRED functions. You can select one of these options

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5.7.9.3 MESSAGE FORMAT

This menu sets up message format to use during communicating with Host.
You can select one of message type to communicate with a data processing company or bank in this
menu (STANDARD1, STANDARD2, STANDARD3 and EPS). If STANDARD3 is selected,
STANDARD3 OPTION button is displayed on the CUSTOMER SETUP Screen.

STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type,

STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.

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5.7.9.4 TCP/IP TYPE

In case of supporting TCP/IP, this is providing a function setting up communication flow to use when
communicating with host. In this menu, you can change TCP/IP TYPE and can decide whether
‘ENABLE’ or ‘DISABLE’ about SSL OPTION. There are three kind of TCP/IP type in this TCP/IP
COMMUNICATION menu
(STANDARD TCP/IP, VISA FRAMED TCP/IP, and ACK CONTROLLED TCP/IP).

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5.7.9.5 REVERSAL RETRY COUNT

REVERSAL RETRY COUNT function is used to set the try count of reversal transaction. CURRENT
REVERSAL RETRY COUNT displays count of current setting value. You can enter the count and then
press ENTER (or CONFIRM) if you want to change try count of reversal transaction. (You should ask
your DP about count of reversal transaction before change try count.)

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5.8 SYSTEM SETUP

This system setup menu contains DATE & TIME, CHANGE PASSWORD, SPEAKER VOLUME,
MODEM PARAMETERS, TERMINAL IP, DEVICE SETUP, LANGUAGE EN/DISABLE and SYSTEM
CONTROL.
Please press each button on this menu to go to next screen. To go back to the previous screen, press
the CANCEL key in pinpad.

NOTE:
1) TERMINAL IP is displayed only if the Network is TCP/IP.
2) MODEM PARAMETERS is displayed only if Network is Dial up.

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5.8.1 DATE & TIME

You can set system date and time by pressing YEAR, HOUR, MONTH, MINUTE and DAY button. If
you press each menu, the cursor will be positioned and you can change the value. This value is saved
by pressing APPLY key, on the other hand, to go back to the previous screen, press the CANCEL key
in pinpad.

5.8.2 SPEAKER VOLUME

The SPEAKER VOLUME function is used to set speaker volume by using DOWN and UP buttons.
Once the button is pressed, ATM beeps.

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5.8.3 TERMINAL IP
TERMINAL IP menu contains DHCP EN/DISABLE, IP ADDRESS, SUBNET MASK, GATEWAY and
DNS buttons. If you press DHCP EN/DISABLE button will change DHCP status, ENABLE to DISABLE,
or DISABLE to ENABLE. In case of DHCP is disabled, IP ADDRESS, SUBNET MASK, GATEWAY
and DNS buttons will be displayed.

If DHCP value is ENABLE, ATM uses DYNAMIC IP to connect to host. Otherwise, ATM uses STATIC
IP. If you change DHCP value from ENABLE to DISABLE, you should set up STATIC IP again use IP
ADDRESS, SUBNET MASK, GATEWAY and DNS buttons.

It is able to input up to 15 units such as XXX.XXX.XXX.XXX

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5.8.4 LANGUAGE EN/DISABLE

You can select language type to be displayed in screen. There are three types of language ENGLISH,
SPANISH, FRENCH. You can change default language pressing DEFAULT LANGUAGE SELECT
button. If you press each EN/DISABLE button, one of ENABLE/DISABLE will be changed.

NOTE: The Language which is selected as DEFAULT LANGUAGE cannot be changed.

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5.8.5 CHANGE PASSWORD

You can change PASSWORD. Depending on authority, there are three passwords OPERATOR
PASSWORD, SERVICE PASSWORD and MASTER PASSWORD.

5.8.5.1 OPERATOR PASSWORD

This menu enables you to change current operator password as new one. To change the current
password, you should input the proper one in current password field. The factory default value of
operator password is "111111".

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5.8.5.2 SERVICE PASSWORD

This menu enables you to change current service password as new one. To change the current
password, you should input the proper one in current password field. The factory default value of
service password is "222222".

5.8.5.3 MASTER PASSWORD

This menu enables you to change current master password as new one. To change the current
password, you should input the proper one in current password field. The factory default value of
master password is "555555".

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5.8.6 MODEM PARAMETERS

This MODEM PARAMETERS menu contains HOST INITIAL STRING, RMS INITIAL STRING and
MODEM TEST.

1) INITIAL STRINGs
The HOST INITIAL STRING and RMS INITIAL STRING functions are used to edit the modem initial
string when the special circumstance is required by a nonstandard modem initial string. Before editing
the initial string, consult with service personnel.

2) MODEM TEST
The MODEM TEST function is used to perform the modem reset test.
When the error is occurred, contact the service personnel.

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5.8.6.1 HOST INITIAL STRING

The HOST INITIAL STRING function is used to edit the host initial string.
Please input the host initial string in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

[Function Key Type] [Touch Type]

5.8.6.2 RMS INITIAL STRING

The RMS INITIAL STRING function is used to edit the rms initial string.
Please input the rms initial string in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

[Function Key Type] [Touch Type]

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5.8.7 DEVICE SETUP

This DEVICE SETUP menu contains CDU SETUP. Please press the CDU SETUP button on this
menu to go to next screen.

NOTE: When you change CDU Setup Information, contact the service personnel.

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5.8.7.1 CDU SETUP

This CDU SETUP menu contains COUNTRY, CDU TYPE, CASSETTE VOLUME and EXECUTE.
Please press each button on this menu to operate the related function..

Press the buttons COUNTRY, CDU TYPE and CASSETTE VOLUME. Then the CDU SETUP
INFORMATION will be changed.
If you changed the information correctly, press the EXECUTE button to APPLY.

1) COUNTRY
USA CANADA KOREA CHINA JAPAN MEXICO
DEUTSCH INDONESIA ENGLAND TURKEY ROMANIA AUSTRALIA
INDIA TAIWAN EURO VIETNAM UKRAINA ISRAEL
OTHER

2) CDU TYPE
00 01 03 0b
41 43 47 80
81

3) CASSETTE VOLUME
1 CASSETTE 2 CASSETTE 3 CASSETTE 4 CASSETTE

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5.8.8 SYSTEM CONTROL

This SYSTEM CONTROL menu contains SOFTWARE UPDATE, REBOOT, BACKUP ALL
JOURNAL TO USB, BACKUP JOURNAL BY DATE TO USB, BACKUP LOG TO USB, BACKUP
NVRAM, RESTORE NVRAM and CLEAR NVRAM.
Please press each button on this menu to go to next screen or to operate the related function..
And if you want to go back to the previous screen, press the CANCEL key.

You can back up a various kinds of journal data and log data you want in this menu. Please make sure
that USB drive is connected into USB slot before pressing the button. When BACKUP ALL
JOURNALS TO USB, BACKUP JOURNAL BY DATE TO USB or BACKUP LOG TO USB button is
selected, this data will be sent into USB flash drive. When SOFTWARE UPDATE is entered, it will
change to the screen of SOFTWARE UPDATE. This is because Software Update functionality is
supported at SYSTEM CONTROL menu. When SYSTEM CONTROL is submitted the files in USB
flash drive will be copied to ATM.
Terminal configuration data is saved at NVRAM, so BACKUP NVRAM and RESTORE NVRAM button
is to use the backup and restore terminal configurations.

NOTE:
1) How to update the software, please refer to the Appendix.
2) BACKUP NVRAM and RESTORE NVRAM Button is only displayed when security door is opened.

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5.8.8.1 REBOOT
If you press the YES button, ATM will restart.

5.8.8.2 BACKUP JOURNAL BY DATE TO USB

Input the START DATE and END DATE using FROM and TO buttons. And press the SEARCH button.
Then, the journal date between START DATE and END DATE will be sent to USB drive.

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5.8.8.3 CLEAR NVRAM

To clear NVRAM on this ATM, begin by entering the Operator Function Menu using the Master
Password. Then enter SYSTEM SETUP, SYSTEM CONTROL and CLEAR NVRAM in sequence.

1) CLEAR ALL
This will delete all programmed parameters and make all setting information (including passwords) to
the default settings. This does NOT include the master keys which are stored in EPP.

2) CLEAR SETTING
This will delete all programmed parameters and make all information (including passwords) to the
default settings. This does NOT include the master keys which are stored in EPP, denomination,
journal data.

3) CLEAR JOURNAL
This will delete all journal data permanently

4) CLEAR TRANS. SEQUENCE NO.

This function will reset the journal sequence number to <0000>. This may be useful if you switch
processing or switch Terminal ID numbers and want to keep new records.

5) CLEAR LOG
This will delete all logs permanently

NOTE: Be careful when using these features (NVRAM clearing) – The initialized data can NOT be
recovered.
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5.9 HOST SETUP

[DIALUP] This host setup menu contains KEY MANAGEMENT, TELEPHONE NUMBER, TERMINAL
ID, HEALTH CHECK MESSAGE, REMOTE MONITOR, ROUTING ID and AUTO DAY TOTAL
[TCP/IP] This host setup menu contains KEY MANAGEMENT, HOST ADDRESS, TERMINAL ID,
HEALTH CHECK MESSAGE, REMOTE MONITOR, ROUTING ID and AUTO DAY TOTAL.
Pressing function key beside menu button goes to next screen. To go back to the previous screen,
press the CANCEL key in pinpad.

[DIALUP]

[TCP/IP]

NOTE: ROUTING ID is displayed only if the message format is STANDARD1, 2 and EPS

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5.9.1 KEY MANAGEMENT

START SCREEN

Enter the PASSWORD 1 and PASSWORD 2 to execute KEY MANAGEMENT.

(Default PASSWORD 1 is ‘000000’. And default PASSWPRD 2 is ‘000000’ as well)

If you enter PASSWORD 1 and PASSWORD 2 correctly, the main screen of KEY MANAGEMENT will
be displayed as below.

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5.9.1.1 KEY MODE

The KEY MODE can be changed by pressing KEY MODE button. Write down the description here.
There are various kinds of KEY MODE. Those are [DES], [TDES], [DUAL MASTER KEY], [MAC],
[TDES, MAC], [TDES, TMAC], [UNIQUE KEY, DES], [UNIQUE KEY, TDES] and [UNIQUE KEY,
MAC].

Accessing the KEY INDEX

1) Select the HOST SETUP in the OPERATOR FUNCTION menu.
2) Select the KEY MANAGEMENT in the HOST SETUP menu.
3) Select the KEY MODE in the KEY MANAGEMENT menu. Change the KEY MODE..

5.9.1.2 KEY INDEX

The KEY INDEX function is used to set the KEY INDEX. The range is 0 to 15.
You can enter multiple master keys and have to select one of them. For security issue, DP may
change key index when they need to change keys.

Accessing the KEY INDEX

1) Select the HOST SETUP in the OPERATOR FUNCTION menu.
2) Select the KEY MANAGEMENT in the HOST SETUP menu.
3) Select the KEY INDEX in the KEY MANAGEMENT menu. Input the KEY INDEX and press ENTER
key.

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5.9.1.3 CHECK KEY

The CHECK KEY function is used to display the check sum of all injected Keys. The key which is
displayed as “_______” means it is in empty state.
The authorized people can verify the injected key(s) with this menu after key injection.

Accessing the CHECK MASTER KEY

1) Select the HOST SETUP in the OPERATOR FUNCTION menu.
2) Select the KEY MANAGEMENT in the HOST SETUP menu.
3) Select the CHECK KEY in the KEY MANAGEMENT menu.
4) It will display the check sum of all injected master key.

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5.9.1.4 EDIT KEY

The EDIT KEY function is used to enter the Master Key, Unique Key and Mac Key.
.The authorized people by bank or DP will enter the Key(s) with this menu.

KEY MODE: [DES], [TDES], [DUAL MASTER KEY]

KEY MODE: [MAC], [TDES, MAC], [TDES, TMAC]

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KEY MODE: [UNIQUE KEY, DES], [UNIQUE KEY, TDES]

KEY MODE: [UNIQUE KEY, MAC]

Accessing the EDIT KEY

1) Select the HOST SETUP in the OPERATOR FUNCTION menu.
2) Select the KEY MANAGEMENT in the HOST SETUP menu.
3) Select the EDIT KEY in the KEY MANAGEMENT menu.

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A. HOW TO EDIT MASTER KEY

1) Press MASTER KEY PART A button
2) Enter the MASTER KEY INDEX.
3) Enter the MASTER KEY PART A.
4) Verify the MASTER KEY PART A.
5) After inputting the MASTER KEY PART A, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
6) Press MASTER KEY PART B button
7) Enter the MASTER KEY INDEX.
8) Enter the MASTER KEY PART B
9) Verify the MASTER KEY PART B.
10) After inputting the MASTER KEY PART B, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
NOTE: You have to input the SAME KEY INDEX for MASTER KEY PART A and MASTER KEY
PART B.

B. HOW TO EDIT UNIQUE KEY

1) Press UNIQUE KEY PART A button
2) Enter the UNIQUE KEY INDEX.
3) Enter the UNIQUE KEY PART A.
4) Verify the UNIQUE KEY PART A.
5) After inputting the UNIQUE KEY PART A, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
6) Press UNIQUE KEY PART B button
7) Enter the UNIQUE KEY INDEX.
8) Enter the UNIQUE KEY PART B
9) Verify the UNIQUE KEY PART B.
10) After inputting the UNIQUE KEY PART B, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
NOTE: You have to input the SAME KEY INDEX for UNIQUE KEY PART A and UNIQUE KEY PART
B.

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B. HOW TO EDIT MAC KEY

1) Press MAC KEY PART A button
2) Enter the MAC KEY INDEX.
3) Enter the MAC KEY PART A.
4) Verify the MAC KEY PART A.
5) After inputting the MAC KEY PART A, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
6) Press MAC KEY PART B button
7) Enter the MAC KEY INDEX.
8) Enter the MAC KEY PART B
9) Verify the MAC KEY PART B.
10) After inputting the MAC KEY PART B, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
NOTE: You have to input the SAME KEY INDEX for MAC KEY PART A and MAC KEY PART B.

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5.9.1.5 SERIAL NUMBER

The SERIAL NUMBER function is used to insert ATM number for RMS.

Accessing the SET MASTER KEY SERIAL NUMBER

1) Select the HOST SETUP in the OPERATOR FUNCTION menu.
2) Select the KEY MANAGEMENT in the HOST SETUP menu.
3) Select the SERIAL NUMBER in the KEY MANAGEMENT menu. And insert serial number.

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5.9.2 TELEPHONE NUMBER (Only Dial-Up)

If you press each button on this menu, phone number of host can be input. You can input character,
number and special symbol up to 1~20 digits by using '<' or '>'.
This function is used to enter the primary phone number and the back-up phone number of the host.
When dialing to host is failure (busy, no answer or etc), ATM switches to other phone number
automatically.

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5.9.3 HOST ADDRESS

HOST ADDRESS contains URL EN/DISABLE, HOST ADDRESS 1, PORT NUMBER 1, HOST
ADDRESS 2 and PORT NUMBER 2.

Press PORT NUMBER 1 and PORT NUMBER 2 buttons, and then the values can be input on this
screen. These values can be saved by pressing ENTER key
HOST ADDRESS 1 and HOST ADDRESS 2 buttons go to the next page.
To go back to the previous screen, press the CANCEL key in pinpad.

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5.9.3.1 HOST ADDRESS 1

The HOST ADDRESS 1 function is used to edit the host address 1.

Please input the host address 1 in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

[Function Key Type] [Touch Type]

5.9.3.2 HOST ADDRESS 2

The HOST ADDRESS 2 function is used to edit the host address 2.
Please input the host address 2 in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

[Function Key Type] [Touch Type]

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5.9.4 TERMINAL ID
The TERMINAL ID function is used to edit the terminal id number of ATM.
Please input the terminal id in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

Host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will
be printed on the receipt.

[Function Key Type] [Touch Type]

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5.9.5 HEALTH CHECK MESSAGE

If you press EN/DISABLE button, either "ENABLE" or "DISABLE" can be selected. ATM sends its
status periodically to the host when HOST SEND is set up to “Enable”. The interval is dependent on
“SEND INTERVAL”.
If you press SEND INTERVAL button, the value of SEND INTERVAL can be adjusted. (1 ~ 24). This
value is saved by pressing ENTER button.

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5.9.6 REMOTE MONITOR

- Display which is to set the information for using Remote Management System (RMS)
1) RMS EN/DISABLE function is used to connect to the RMS mode to enable or to disable. The
default option is “ENABLE”.
2) RMS STATUS SEND EN/DISABLE function is used to send the status message to RMS in enable
or in disable.
3) The RMS PASSWORD function is used to set the RMS password to connect to ATM from RMS.

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5.9.6.1 RMS EN/DISABLE

[DIALUP] Display which is to set the RMS RING COUNT for the reception on standby of ATM.
[TCP/IP] Display which is to set the RMS LISTENING PORT for the reception on standby of ATM.
Default port is 5555
[DIALUP]

[TCP/IP]

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5.9.6.2 RMS STATUS SEND EN/DISABLE

- Display which is to set the function to transfer STATUS to RMS from ATM.

[DIAL-UP]

1) RMS STATUS SEND

- Display whether RMS STATUS SEND function is ENABLE or DISABLE.
- Set the value using EN/DISABLE button.

2) INTERVAL
- Display “RMS STATUS SEND” cycle (unit: hours)
- Set the value using INTERVAL button. (Input the number from 1 to 24.)

3) PHONE 1, PHONE 2
- Display RMS TELEPHONE NUMBER for RMS COMMUNICATION
- Set the values using PHONE NUMBER 1 and PHONE NUMBER 2. (Input the number up to 20.)

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[TCP/IP]

1) RMS STATUS SEND

- Display whether RMS STATUS SEND function is enabled or not.
- Set the value using EN/DISABLE button.

2) RMS INTERVAL
- Display “RMS STATUS SEND” cycle (unit: hours)
- Set the value using INTERVAL button. (Input the number from 1 to 24.)

3) URL EN/DISABLE
- Display whether to use URL or IP ADDRESS. If the value is ENABLE, that means ATM uses
URL ADDRESS.
- Set the value using URL EN/DISABLE button.

4) RMS ADDRESS
- Display “RMS ADDRESS”.
- Set the value using RMS ADDRESS button. If you press this button, It goes to next screen.

5) RMS LISTENNING PORT

- Display “RMS LISTENING PORT”.
- Set the value using RMS LISTENING PORT button. (Input the number from 0 to 65535)
- Default port is 9999

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5.9.6.2.1 RMS ADDRESS

The RMS ADDRESS function is used to edit the rms address.
Please input the rms address in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays

[Function Key Type] [Touch Type]

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5.9.7 ROUTING ID
The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the
Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.

Please input the routing id in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.

To go back to the previous screen, press the CANCEL key in pinpad.

[Function Key Type] [Touch Type]

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5.9.8 AUTO DAY TOTAL

AUTO DAY TOTAL feature allows ATM to complete a Day Total operation (Without Actually closing
out the machine) at a predetermined time each day. This is useful if you are doing accounting of your
ATM on a day-to-day basis. Your processor cuts off its transactions each day at a set time. By
enabling Auto Day Total at the same time, your day’s balance should match the host. This information
will appear as a journal record so, you will need to access your journal to print or view the totals.

1) EN/DISABLE
- Display whether AUTO DAY TOTAL function is enabled or not.
- Set the value using EN/DISABLE button.

2) TOTAL TYPE
- Display AUTO DAY TOTAL TYPE
DAY TOTAL: ATM sends total to your processor then initialize total
TRIAL DAY TOTAL: ATM sends total to your processor
- Set the value using TOTAL TYPE button.

3) HOUR / MINUTE
- Display the time for ATM to total itself
- Set the value using HOUR and MINUTE button.

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5.10 TRANSACTION SETUP

This transaction setup menu contains DISPENSE LIMIT, LOW CURRENCY CHECK EN/DISABLE,
FAST CASH and DENOMINATION. By pressing each button, you can execute each function or enter
each sub menu. To go back to the previous screen, press the CANCEL key in pinpad.

1) DISPENSE LIMIT
This function is used to set the maximum amount of notes that can be dispensed per transaction.
The amount must be a multiple of denomination. And the maximum dispensed count a transaction
must not be over a total of 40 notes.
(eg. You can’t input over $4000 on DISPENSE LIMIT if max denomination is $100 on ATM.)

2) LOW CURRENCY CHECK EN/DISABLE

This function is used to set the detection of cassette low level (100 bills or less). If enabled,
hardware will report the low condition to the software and the machine will go to “OUT OF
SERVICE” mode under low note condition.

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5.10.1 FAST CASH

FAST CASH function is used to set the cash amount which is to be displayed on the FAST CASH
screen. The maximum amount must be less than the DISPENSE LIMIT.

You can set 6 kinds of values which are frequently requested by customer using this function. By
using this function, customers withdraw the money more easily.

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5.10.2 DENOMINATION
This function is used to set the denomination of note to be set in the cassette. Pressing function key
beside menu button selects the cassette to set the denomination of note. Input the note value you
want and press the ENTER key in the pinpad. If you completed the all cassette setting, you have to
press APPLY button to effect the value changes.

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5.11 SITE MAP

This site map shows the structure of the operator menu tree to aid in searching menu. In case of touch
type, if you press each menu SETTLEMENT, JOURNAL, REPORT, DIAGNOSTICS, CUSTOMER
SETUP, SYSTEM SETUP, HOST SETUP or TRANSACTION SETUP, then it will enter each sub-
menu.

5.12 QUICK REPLENISH

This menu provides convenience for replenishing note at once. This menu consists of DAY TOTAL,
CASSETTE TOTAL, ADD CASH and RESULT.

If you press YES button, the QUICK REPLENISH will start.

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5.12.1 DAY TOTAL / CASSETTE TOTAL

It will perform DAY TOTAL and CASSETTE TOTAL first.

1) DAY TOTAL : Do settlement with host. After settlement, clear transaction information.

2) CASSETTE TOTAL : Clear note count information.

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5.12.2 ADD CASH

After performing DAY TOTAL and CASSETTE TOTAL, ADD CASH screen will be shown as below.
By pressing button on this menu, you can select cassette to add note count. (Cassette numbers are
designated from top to bottom). Input the note count you want to add and press the ENTER key in the
pinpad. If you completed the all cassettes, you have to press APPLY button to effect the value
changes.
NOTE: The total note count you enter must not exceed the maximum note count.
(Max. note count : 2,000/CST)

5.12.3 RESULT
After performing QUICK REPLENISH, the result will be shown as below.

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5.13 QUICK CONFIGURATION

This menu provides convenience to configure ATM Setup Information at once. This menu consists of
NETWORK SETUP, MESSAGE FORMAT SETUP, TERMINAL ID SETUP, PASSWORD SETUP and
RESULT CONFIGURATION.

5.13.1 TCP/IP
This chapter shows how to configure for TCP/IP Setup Information.

5.13.1.1 COMMUNICATION
This is to set up a type of line to communicate with Host. Select TCP/IP. In case of setting up TCP/IP,
communicate with host using LAN.

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5.13.1.2 TCP/IP TYPE

In case of supporting TCP/IP, this is providing a function setting up communication flow to use when
communicating with host. In this menu, you can change TCP/IP TYPE and can decide whether
‘ENABLE’ or ‘DISABLE’ about SSL OPTION. There are three kind of TCP/IP type in this TCP/IP
COMMUNICATION menu
(STANDARD TCP/IP, VISA FRAMED TCP/IP, and ACK CONTROLLED TCP/IP).

NOTE: When you press NEXT button, if you configured TCP/IP TYPE to VISA FRAMED, then it goes
to Section No 5.13.1.3. If not, then it goes to Section No. 5.13.1.4.

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5.13.1.3 EOT/ENQ OPTION

EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ
REQUIRED functions. You can select one of these options.

5.13.1.4 HOST ADDRESS

HOST ADDRESS contains URL EN/DISABLE, HOST ADDRESS 1 and PORT NUMBER 1.

Press PORT NUMBER 1 button, and then the values can be input on this screen. These values can
be saved by pressing ENTER key. The HOST ADDRESS 1 button is used to edit the host address 1.
Please input the host address 1 in the field.

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5.13.1.5 TERMINAL DHCP

If DHCP value is ENABLE, ATM uses DYNAMIC IP to connect to host. Otherwise, ATM uses STATIC
IP. If you configure DHCP value to DISABLE and press NEXT, it goes to TERMINAL IP SETUP
Screen.

NOTE: When you press NEXT button, if you configured DHCP to DISABLE, then it goes to Section No
5.13.1.6. If not, then it goes to Section No. 5.13.1.7.

5.13.1.6 TERMINAL IP
Set up STATIC IP using IP ADDRESS, SUBNET MASK, GATEWAY and DNS buttons.
It is able to input up to 15 units such as XXX.XXX.XXX.XXX

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5.13.1.7 MESSAGE FORMAT

This menu sets up message format to use during communicating with Host.
You can select one of message type to communicate with a data processing company or bank in this
menu (STANDARD1, STANDARD2, STANDARD3 and EPS).

STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type,

STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.

NOTE: When you press NEXT button, if you configured MESSAGE FORMAT to STANDARD 3, then it
goes to Section No 5.13.1.9. If not, then it goes to Section No. 5.13.1.8.

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5.13.1.8 ROUTING ID
The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the
Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.

NOTE: When you press NEXT button, it goes to Section No 5.13.1.10.

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5.13.1.9 STANDARD3 OPTION

STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION
HEADER, COMMUNICATION ID and CRC EN/DISABLE.
In case of COMMUNICATION HEADER is enabled, CRC EN/DISABLE option can be configured.

STANDARD 3 OPTION function is used to get the additional information when Triton message is
selected.
1) STATUS MONITORING function is to decide whether status monitoring field in message is sent
or not.
2) COMMUNICATION HEADER function is to decide whether communication header in message is
included or not.
3) COMMUNICATION ID function is able to save the COMMUNICATION ID.
The COMMUNICATION ID has to be set if using the COMMUNICATION HEADER function.
4) CRC(Cyclic Redundancy Checking) OPTION function is to set up whether CRC is used or not
during communication with host.

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5.13.1.10 TERMINAL ID
The TERMINAL ID function is used to edit the terminal id number of ATM.
Host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will
be printed on the receipt.

5.13.1.11 PASSWORD SETUP (MASTER PASSWORD)

This menu enables you to change current master password as new one. To change the current
password, you should input the proper one in current password field. The factory default value of
master password is "555555".

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NH-1800SE 5. Operator Function

5.13.1.12 RESULT
After performing QUICK CONFIGURATION, the result will be shown as below.

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NH-1800SE 5. Operator Function

5.13.2 DIAL UP
This chapter shows how to configure for DIALUP Setup Information.

5.13.2.1 COMMUNICATION
This is to set up a type of line to communicate with Host. Select DIALUP. In case of setting up DIALUP,
communicate with host using modem.

5.13.2.2 EOT/ENQ OPTION

EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ
REQUIRED functions. You can select one of these options.

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5.13.2.3 TELEPHONE NUMBER (HOST PHONE 1)

If you press each button on this menu, phone number of host can be input. You can input character,
number and special symbol up to 1~20 digits by using '<' or '>'.

5.13.2.4 MESSAGE FORMAT

This menu sets up message format to use during communicating with Host.
You can select one of message type to communicate with a data processing company or bank in this
menu (STANDARD1, STANDARD2, STANDARD3 and EPS).
STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type,
STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.

NOTE: When you press NEXT button, if you configured MESSAGE FORMAT to STANDARD 3, then it
goes to Section No 5.13.2.6. If not, then it goes to Section No. 5.13.2.5.

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5.13.2.5 ROUTING ID
The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the
Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.

NOTE: When you press NEXT button, it goes to Section No 5.13.2.7.

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5.13.2.6 STANDARD3 OPTION

STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION
HEADER, COMMUNICATION ID and CRC EN/DISABLE.
In case of COMMUNICATION HEADER is enabled, CRC EN/DISABLE option can be configured.

STANDARD 3 OPTION function is used to get the additional information when Triton message is
selected.
1) STATUS MONITORING function is to decide whether status monitoring field in message is sent
or not.
2) COMMUNICATION HEADER function is to decide whether communication header in message is
included or not.
3) COMMUNICATION ID function is able to save the COMMUNICATION ID.
The COMMUNICATION ID has to be set if using the COMMUNICATION HEADER function.
4) CRC(Cyclic Redundancy Checking) OPTION function is to set up whether CRC is used or not
during communication with host.

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5.13.2.7 TERMINAL ID
The TERMINAL ID function is used to edit the terminal id number of ATM.
Host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will
be printed on the receipt.

5.13.2.8 PASSWORD SETUP (MASTER PASSWORD)

This menu enables you to change current master password as new one. To change the current
password, you should input the proper one in current password field. The factory default value of
master password is "555555".

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5.13.2.9 RESULT
After performing QUICK CONFIGURATION, the result will be shown as below.

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NH-1800SE 6. Installation

Chapter 6. Installation

6- 1
 NH-1800SE 6. Installation

6. Installation

6.1 Installation Information

Installation condition and space

Following conditions should be met before installing equipment.
1. Temperature should be between 5 ~ 40°C [41~104°F] (operating), -10 ~ 60°C [14~140°F] (storage).
2. Relative humidity should be between 25~85% (operating) / 10~90% (storage)
3. Avoid locations where intense direct light is reflected off the LCD screen.
4. Avoid locations where strong static electricity can occur.
5. Avoid placing the product next to equipment that produces electromagnetic waves. It could interfere
with data transfer.
6. The floor must allow easy wheelchair access from the front or the side.
7. Space required for servicing the machine should be considered before installation.

Tools required for installation

In order to move the machine and place it in a proper location, you need to get help of professionals
trained in moving heavy equipment.

Following tools are needed to install the machine.

- Wire cutter
- Lifter
- Screw driver (Flat, Phillips)
- Wrench (Spanner)
- Leveling tool

6- 2
 NH-1800SE 6. Installation

6.2 System Installation

Unpacking
1. Unpack the machine on top of the palette.
2. Cut the straps that are fastened around the box with a knife.
(Be careful when cutting the straps.)
3. Use an appropriate tool to remove the nails from the palette.
4. Remove the lid, and then box from the top. Do not discard the packaging materials until you have
verified any shipping damage claim. Contact your distributor immediately if you see any shipping
damage. Store the box in a safe place to re-use or discard of appropriately.
5. Verify the contents carefully with the packing list to be sure all items listed are included. Notify
your distributor of any shortages.
6. If only the palette needs to be removed, lift the whole machine from the bottom and set it aside.

Physical Installation
To install this ATM, perform the following steps.
1. Place the “Anchor bolts locate sheet” at the place where the machine is to be installed. (refer to
Fig. 6.1)
2. Place the system on a flat surface.
Be careful when opening the top or bottom of the machine because it can be off balance
3. Place the Anchor nuts into the ground according to the anchor bolts locate sheet.
(4 places)
4. Place this ATM on top of the sheet.
5. Open the Security cover with the key provided.
6. Using the supplied combination (factory preset at 1-2-3-4-5-6 or 50-25-50) open the Security
Door. This combination should be changed as soon as possible. Refer to Chapter 4 for instructions
on changing the lock combination.
7. After the anchor nuts are in place according to the anchor holes on the bottom of
this ATM, tighten the anchor bolts tightly. (refer to Fig.6.1)

6- 3
 NH-1800SE 6. Installation

[14.96]
[1.27] [12.42]
[1.57]
[16.14]
[13.35]

Fig. 6.1 Anchor diagram of this ATM

NOTE: All the unit in the dimension is mm and the unit in the parenthesis is inch.

Anchor Setting
1. Select an appropriate installation area and place this label accordingly to the above picture on the
floor. Place keep minimum distance from the wall or object.
(Notice) When you install ATM between the wall and the object, the front of ATM must stick out
approximately 50mm [2 inch] from the wall so that front door can be opened without any problems.
2. Make 4 anchor holes.
3. Place ATM over the fixed label so that anchor holes line up according to the picture.

6- 4
 NH-1800SE 6. Installation

Installation and Service Clearance

Following diagram is describing the areas required for installing and servicing this ATM.

Fig.6.2 Installation space #1 (Plane view)

NOTE: All the unit in the dimension is mm and the unit in the parenthesis is inch.

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 NH-1800SE 6. Installation

Fig. 6.3 Installation space #2 (Side view)

NOTE: All the unit in the dimension is mm and the unit in the parenthesis is inch.

Hyousng recommends it is more convenient for your service personnel to have enough maintenance
space as described above to service this ATM.

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NH-1800SE 7. Appendix

Chapter 7. Appendix

7- 1
 NH-1800SE 7. Appendix

7. Appendix

7.1 Error Code Table

1) Receipt Printer

Error Code Description Trouble shooting

1106910 LOST SLIP", DEV_SPR

2001000 Receipt paper jam Remove any jammed paper from the printer.

2001200 Receipt printer feed plate open Close the feed plate.

2001300 Out of receipt (Receipt paper empty) Replenish the receipt paper.

2001400 Receipt printer head overheated before printing Check the printer head and change if necessary.

2010100 Receipt printer lever opened Close the lever of print head completely

Wait the time until the temperature of head

2010200 Receipt printer head overheated
adequately slow down and try to initialize
Remove jammed paper between printer head and
2010300 Receipt paper jam
rollers
1. Replenish receipt paper
2010400 Receipt paper empty
2. Check the status of sensor and its connector

1. Check the status of setting paper

2010500 Receipt paper setting error
2. Check the status of sensor and its connector

After terminating self-test and initialize receipt

2010600 Command is received while doing self-test
printer

1. Replenish receipt paper in paper charger

2010700 No receipt paper 2. Check the status of Near End sensor and its
connector

1. Check the Cutter module

2010800 Receipt paper cutting error
2. Check if printer head lever is properly close

1. Check the status of Black mark sensor

2. Check if Dip switch # 6 is correctly set
2010900 No sensing black mark (dark sensor)
(Dip switch # 6 is set by On in case of not using
Black mark)

2010A00 The size of image print data is abnormal Check the AP version and initialize

7- 2
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

2080100 Receipt printer lever opened Close the lever of print head completely

Wait the time until the temperature of head

2080200 Receipt printer head overheated
adequately slow down and try to initialize
Remove jammed paper between printer head and
2080300 Receipt paper jam
rollers

1. Replenish receipt paper

2080400 Receipt paper empty
2. Check the status of sensor and its connector

1. Check the status of setting paper

2080500 Receipt paper setting error
2. Check the status of sensor and its connector

After terminating self-test and initialize receipt

2080600 Command is received while doing self-test
printer

1. Replenish receipt paper in paper charger

2080700 No receipt paper 2. Check the status of Near End sensor
and its connector

1. Check the Cutter module

2080800 Receipt paper cutting error
2. Check if printer head lever is properly close

1. Check the status of Black mark sensor

2. Check if Dip switch # 6 is correctly set
2080900 No sensing black mark (dark sensor)
(Dip switch # 6 is set by On in case of not using
Black mark)

2080A00 The size of image print data is abnormal Check the AP version and initialize
1. Check whether the default registry setting is
2080B00 Margin setting error changed
2. Reset the PTR SP
2080C00 Paper jammed at the exit of the slot 1. Remove the jammed paper

2080D00 Paper jammed in the path 1. Remove the jammed paper

1. Check whether the dip switch #1 is set to “ON”
2080F00 The firmware crashed position
2. Update the firmware
Failed to connect communication between 1.Check if communication cable or com port is not
2DN0000
Receipt printer and SP connected
Receipt printer communication error Check if communication cable or COM port is not
9720000
during SP opening connected
Receipt Printer communication failure 1. Do RESET at Operator Function
9722010
during COM port open 2. Reboot ATM
Receipt Printer communication failure 1. Do RESET at Operator Function
9722DN0
during sending command to Receipt Printer 2. Reboot ATM

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1. Reboot ATM
97912XX DEV_SPR Time Over Error
2. Call your attendant
1. Reboot ATM
97922XX DEV_SPR FATALERROR (WARNING)
2. Call your attendant
Open lever detected before executing
A010100 Close the feed lever.
command
Printer thermal head overheated while Check the thermal printer head and change if
A010200
executing command necessary.

A010300 Paper jam detected before executing command Remove any jammed paper from the printer.

Paper setting error detected before executing

A010400 Remove and re-install the receipt paper.
command
Paper check error detected before executing
A010500 Remove and re-install the receipt paper.
command
Paper cutter software check error detected
A010800 Check for and remove any jammed paper.
before executing command

A080100 Open lever detected while executing command Remove any jammed paper.

Check the thermal printer head and change if

A080200 Receipt printer head overheated while printing
necessary.

A080300 Paper jam detected while executing command Remove and re-install the receipt paper.

Paper setting error detected before executing

A080400 Remove and re-install the receipt paper.
command

A080500 Paper check error in doing command Remove any jammed paper.

Paper cutter software check error detected

A080800 Check for and remove any jammed paper.
while executing command

No response detected for 30 seconds after Check cable and connection between the CE and
ADN0100
sending command printer.

No response detected for 30 seconds after Check cable and connection between the CE and
ADN0F00
sending command printer.

Check cable and connection between the CE and

ADN1100 No response detected after 3 retries
printer.

No response detected between ENQ-ACK after Check the cable and connection between the CE
ADN1200
5 retries of ENQ and printer.

No response detected after 5 retries because Check cable and connection between the CE and
ADN1300
of timeout between STX-BCC interval printer.

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NH-1800SE 7. Appendix

2) Card Reader

Error Code Description Trouble shooting

8217091 Card in card reader Remove card

1101910 LOST CARD", DEV_MCU

9723010 Failed to open device Check the serial port or cable

9723011 Communication error Check the serial port or cable

9723016 Time out to receive data Check the serial port or cable

9723019 Polling down Check the serial port or cable

9730100 IC CARD DENIAL

9730200 IC CARD ONLINE DATA ERROR

9730300 IC CARD ERROR

1. Reboot ATM
97913XX DEV_MCU Time over Error Code
2. Call your attendant
1. Reboot ATM
97923XX DEV_MCU FATALERROR (WARNING)
2. Call your attendant

9799301 MCU RETRACT OVER Clear the count of retracted card at OP mode

1. Check Magnetic Card

90001 Card Read Error 2. Check Card Read module and cable
connection
1. Power Off/On
90002 Invalid IC card communication 2. Check DIP MCR
3. Check cable connection
1. Power Off/On
90003 DIP MCR latch failure 2. Check DIP MCR (Clamp Lever)
3. Check cable connection
1. Power Off/On
90004 DIP MCR unlatch failure 2. Check DIP MCR (Clamp Lever)
3. Check cable connection
1. Power Off/On
90005 DIP MCR power on failure 2. Check DIP MCR
3. Check cable connection
1. Power Off/On
90006 DIP MCR power off failure 2. Check DIP MCR
3. Check cable connection

7- 5
NH-1800SE 7. Appendix

D0006 CARD NOT SUPPORTED Check your card

D0014 Invalid Card Number Check your account

D0054 Expire Card Check your card

D0057 Transaction not Permitted – Card Check your card

1. Power Off/On
IDN0X DIP MCR connection failure 2. Check DIP MCR
3. Check cable connection

7- 6
 NH-1800SE 7. Appendix

3) Cash Dispenser

Error Code Description Trouble shooting

1102910 LOST WITHDRAW CASH", DEV_CSH

1102920 LOST DEPOSIT CASH", DEV_CSH

1103910 LOST CARD & SLIP", DEV_MCU | DEV_SPR

Insert or re-insert the cassette(s). Check cassette

2000100 No cassette
sensor.

2000200 Note shortage Replenish the cassette.

Remove notes from the reject bin and try the

2000300 Reject bin full
Cassette Total function again.
Check Cash Dispenser Unit information.
2000500 Cash Dispenser Unit data setting error
(Currency, Denomination, etc)
Note detected in stacker (shutter or presenter
2001600 Clear any notes from the stacker.
type)
Sensor detects note in delivery path before
2021500 Remove note from the CDU delivery path.
CDU dispenses

CS4 sensor detects note in delivery path before

2131500 CDU dispenses. Sensor is located along the Remove note from the CDU delivery path.
delivery path right before the reject bin.

CS1A sensor detects note in delivery path

before CDU dispenses. Sensor is located along
21A1500 Remove note from the CDU delivery path.
the delivery path right after where the note exits
the 1st cassette.
CSB sensor detects note in delivery path
before CDU dispenses. Sensor is located along
21B1500 Remove note from the CDU delivery path.
the delivery path right after where the note exits
the 1st cassette.
CS3A sensor detects note in delivery path
before CDU dispenses. Sensor is located along
24A1500 Remove note from the CDU delivery path.
the delivery path right after where the note exits
the 3rd cassette.
CS3B sensor detects note in delivery path
before CDU dispenses. Sensor is located along
24B1500 Remove note from the CDU delivery path.
the delivery path right after where the note exits
the 3rd cassette.

40000 Receive undefined command.

7- 7
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

Cash Dispenser(CDU) received the undefined 1. Get the trace file and log files in D:\trace
4000000
command from AP software 2. Call your attendant
Detecting CS2 / LS3 Dark 1. Remove notes on CS2 / LS3 sensor
4001100
(Front Access Type : Reject box is opened.) 2. Clean CS2 / LS3
- Detect CS4A after initialization.
40014
- Detect CS4A before dispensing.
CS4A / LS9 sensor detects note in delivery 1. Remove note from the CDU delivery path.
4001400
path before/after CDU dispenses 2. Clean CS4A / LS9
CS2 or CS4A sensor detects note in delivery 1. Remove note from the CDU delivery path.
4001500
path before/after CDU dispenses 2. Clean CS2 and CS4A
- Detect CS4B after initialization.
40018
- Detect CS4B before dispensing.
CS4B sensor detects note in delivery path 1. Remove note from the CDU delivery path.
4001800
before/after CDU dispenses 2. Clean CS4B
CS2 or CS4B sensor detects note in delivery 1. Remove note from the CDU delivery path.
4001900
path before/after CDU dispenses 2. Clean CS2 and CS4B
- Detect CS4A & CS4B after initialization.
4001C
- Detect CS4A & CS4B before dispensing.
CS4A or CS4B sensor detects note in delivery 1. Remove note from the CDU delivery path.
4001C00
path before/after CDU dispenses 2. Clean CS4A and CS4B
CS2, CS4A or CS4B sensor detects note in 1. Remove note from the CDU delivery path.
4001D00
delivery path before/after CDU dispenses 2. Clean CS2, CS4A and CS4B
Detect CS1A after initialization / Detect CS1A
40021
before dispensing.
CS1A / LS1 sensor detects note in delivery 1. Remove note from the CDU delivery path.
4002100
path before/after CDU dispenses 2. Clean CS1A / LS1
Detect CS1B after initialization / Detect CS1B
40022
before dispensing.
CS1B sensor detects note in delivery path 1. Remove note from the CDU delivery path.
4002200
before/after CDU dispenses 2. Clean CS1B
Detect CS1A & CS1B after initialization / Detect
40023
CS1A & CS1B before dispensing.

7- 8
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

CS1A or CS1B sensor detects note in delivery 1. Remove note from the CDU delivery path.
4002300
path before/after CDU dispenses 2. Clean CS1A and CS1B
Detect CS13 after initialization / Detect CS13
40028
before dispensing.
CS13 sensor detects note in delivery path 1. Remove note from the CDU delivery path.
4002800
before/after CDU dispenses 2. Clean CS13
Detect CS13 & CS1A after initialization / Detect
40029
CS13 & CS1A before dispensing.
CS1A or CS13 sensor detects note in delivery 1. Remove note from the CDU delivery path.
4002900
path before/after CDU dispenses 2. Clean CS1A and CS13
Detect CS13 & CS1B after initialization / Detect
4002A
CS13 & CS1B before dispensing.
CS1B or CS13 sensor detects note in delivery 1. Remove note from the CDU delivery path.
4002A00
path before/after CDU dispenses 2. Clean CS1B and CS13
Detect CS13 & CS1A & CS1B after initialization
4002B / Detect CS13 & CS1A & CS1B before
dispensing.
CS1A, CS1B or CS13 sensor detects note in 1. Remove note from the CDU delivery path.
4002B00
delivery path before/after CDU dispenses 2. Clean CS1A, CS1B and CS13
(INITIAL / DISPENSE) Motor Constant Speed
40030
Error
1. Initialize
2. Check Main Motor Encoder Slit
3. Initialize after Power On/Off
4003000 Failed in checking the main motor echo
4. Check Encoder Sensor CS8 BRKT
5. Check CS8 Sensor Cable
6. Change Main Motor Encoder Slit Sensor CS8

40031 (INITIAL / DISPENSE) SOLENOID ECHO Error

Failed in checking the reject gate solenoid
4003100
echo
Failed in checking the present gate solenoid
4003200
echo

7- 9
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1. Check Cash Dispenser Information after reading

Cash Dispenser version
2. Initialize
4003300 Check sum error (No information is set)
3. Initialize after executing Cash Dispenser
Information Set(‘P’) Command
4. Change Cash Dispenser B/D

1. Check CS5_1 Sensor Cable

Error of two sheets detecting sensor(CS5_1)
4003400 2. Check second Dip Switch in Cash Dispenser B/D
for initializing
3. Change CS5_1 Sensor

40036 Detect CS13 before initialization.

Error of CS 2, CS13 / LS2 sensor during 1.Remove a jammed note in CS13 / LS2 sensor.
4003600
initialization 2.Replace CS13 / LS2 sensor.
1. Check Cash Dispenser Board Segment
Error of 2 sheets detecting sensor (CS5_1 / 2. Initialize
4003700
CS5_2) for dispensing 3. Read data of ‘Read Double Sensor’
Command
4003800 Error in checking SRAM

(INITIAL / DISPENSE) Solenoid Operation

40039
Error before motor activation
1. Initialize after removing notes or dust over Gate
2. Check CS3 / LS8 Sensor BKRT
Gate operation sensor (CS3 / LS8) error before 3. Check CS3 / LS8 Sensor Cable
4003900
initial recovery 4. Exchange Sensor after abnormal operating
CS3 / LS8 Gate detecting Sensor
5. Replace Reject Solenoid 1

1. Check command that Cash Dispenser is

When more than 5 sheets of cash dispensing received
4003A00
is required during a test 2. Check Cash Dispenser EP ROM Version or
specification
1. Remove notes or dust on CS15A Sensor
When CS15A or CS 15B sensor is detected 2. Check CS15A Sensor Cable
4003B00
as dark after initial recovery 3. Exchange Sensor after abnormal operating
CS15A Sensor

(DISPENSE) Reboot 5 or more times due to

40040
cassette separation
1. Check the cassette catcher
4004000 Cassette is removed during dispensing
2. Set the cassette properly

40041 (DISPENSE) Reboot 12 or more times

7- 10
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1. Check notes in Reject Box

2. Rearrange notes in Cassette
3. Remove dust in CS15AB, CS31AB, CS41AB
Error if re-driving is over 5 times
4004100 CS1AB Sensor
during separated rejection
4. Check dust existing in CS5 Sensor Guide
5. Check dust existing in Main Motor Encoder Slit
6. Check index value of notes each cassette

(DISPENSE) The dispensed number of notes is

40042
less than requested.
1. Check notes dispensed and rejected
In case the number of notes detected 2. Remove notes jammed in CDU
4004200 outlet sensor(CS13 / LS2) is less than 3. Remove dust in CS13 / LS2 Sensor
the number of required notes 4. Exchange sensor after abnormal operating
CS13 / LS2 Sensor

40043 (DISPENSE) Reject more than 40 sheets.

1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Remove dust in CS1AB, CS15AB, CS31AB,
4004300 Error if total reject is more than 20 sheets
CS41AB Sensor
4. Check dust in existence CS5 Sensor Guide
5. Check notes index value
1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Check dust in Main Motor Encoder Slit
4004400 Error if continuous 5 times are rejected
4. Remove dust in CS15AB, CS31AB, CS1AB
Sensor
5. Exchange CS8 Encoder Slit Sensor

(DISPENSE) The dispensed number of notes is

40045
more than requested during/after operation

1. Check notes dispensed and rejected

In case the number of notes detected
2. Remove dust in CS13 / LS2 Sensor
4004500 outlet sensor(CS13 / LS2) is more than
3. Exchange sensor after abnormal operating
required notes
CS13 / LS2 Sensor
1. Initialize after Reset Power
2. Upgrade Cash Dispenser Firmware or re-
4004600 Program error(Separated rejection)
download
3. Exchange Cash Dispenser B/D

(DISPENSE) Reboot 5 or more times due to

40047
miss pick up

7- 11
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1. Check notes in 1 Cassette
2. Check Sensor(CS6) Poll
3. Check jam in 1 cassette and reload
4004700 1 cassette mis-feed error (Separated rejection)
4. Remove dust in CS1A, CS1B Sensor
5. Exchange 1 cassette box when there are many
error
Error if the number of dispensed notes is not 1. Check CS13 sensor (note jam and dust)
4004800
matched to the requested 2. Replace CS13 sensor
(DISPENSE) Received the number of
40049
requirement by “0”.
1. Check received command
Error to dispense 0 sheets to be required
4004900 2. Check communication cable
(Separated rejection
3. Check Cash Dispenser Firmware Version

4004A (DISPENSE) Jam during dispensing.

1. Remove jammed notes on Cash Dispenser

return path
4004A00 Error of note jam (Separated rejection)
2. Remove dust in CS1~CS4 sensor
3. Install after rearranging notes in cassette
1. Check state of notes in reject box
2. Rearrange notes in cassette
Continuous 3 times error if note is long 3. Check Index of notes
4004B00
(once tried, twice retried)=>Separated rejection 4. Check foreign objects in the main motor encoder
slit
5. Replace the CS8 encoder slit sensor
In case the number of notes detected outlet
1. Check CS1 sensor
4004C00 sensor(CS13/ LS2) is more than that of notes
2. Reconnect CS1 sensor
detected on CS1A,B sensor
(DISPENSE) Cassette separation before
4004D
operation.
Error of being removed 1st cassette before 1. Set cassette #1 correctly
4004D00
separate rejection 2. Check the catcher inside cassette #1 guide
Error of being removed 2nd cassette before 1. Set cassette #2 correctly
4004E00
separate rejection 2. Check the catcher inside cassette #2 guide
(DISPENSE) Received the required number of
40051
notes 150 or more.
1. Check the Cash Dispenser received command
Received a request for over 150 notes
2. Check the abnormal communication cable.
4005100 dispensing on the Cash Dispenser from the
3. Check the Cash Dispenser firmwave version and
upper unit.
refer to specifications.
1. Remove the remaining notes at a sensor in front
The remaining notes at the sensor in front of of the CST
4005200 the CST after dispense operation (CS1A, 2. Realign notes in the cassette
CS1B) 3. Check abnormal clutch.
4. Check abrasion of the cassette box pick unit.

7- 12
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

Error for the double note detection during

4005300
separation.
1. Initialize after resetting the power
Cash Dispenser EP Program Error during 2. Upgrade the Cash Dispenser firmware or
4005400
dispense operation (failed table search) download software again
3. Replace the Cash Dispenser B/D
(DISPENSE) Detect CS13 during constant
40055
speed of motor / CS13 Jam during dispensing.
1. Remove a jammed note between the tray and
Timeout due to note’s length error passed Cash Dispenser
4005500 through the CS13 / LS2 during dispense 2. Remove a jammed note at the position of the
operation CS13 / LS2 sensor
3. Remove a dust on the CS13 / LS2 sensor

40056 (DISPENSE) Solenoid Error during dispensing.

1. Remove a jammed note on the gate

2. Remove notes in the reject box and remount the
reject box
3. Check if the CS3 / LS8 sensor bracket is
Abnormal operation of the gate solenoid bended.
4005600
during dispense operation. 4. Check if the CS3 / LS8 sensor cable is
Disconnected (CN10 #9~10)
5. Exchange a sensor after abnormal operating
CS3 / LS8 Gate detecting sensor.
6. Replace the reject solenoid 1
1. Replace cash dispenser PCB
4005700 Cash dispenser configuration error
2. Reconfigure cash dispenser setup data
1. Mount the retract box or open the box cover
Retract box position error during command 2. Check if CS62 sensor poll is abnormal
4005800
reserved operation 3. Check if the CS62 sensor cable is disconnected
(Cash Dispenser Board CN10 #5~2).
1. Remove jammed notes
4005900 Initial jam time error 2. Clean the sensors (CS1~CS15) in cash
dispenser

2 Cassette Miss Feed Error (Fail to reject bill

4005B00
separately.)
1. Check notes’ status in the reject box
2. Realign notes in the cassette
3. Check foreign objects at the position of the CS5
Continuously detected 2 notes for three times
4005D00 Sensor Guide
or more during dispense operation
4. Check if the CS5 cable is disconnected
(CS5_1:Cash Dispenser B/D CN10 #11~12,
25~28/ CS5_2:CN12)

7- 13
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

Something is detected in C31AB sensor before

4006000
dispensing bills from 3rd cassette.
Something is detected in C31AB sensor before
4006100
dispensing bills.
Bills are remained in CS1AB sensor after
4006200
dispensing bills.
Bills are remained in CS31AB sensor after
4006300
dispensing bills
CS15AB ~ CS13 Time out(Jam) during
4006A00
dispensing bills from second cassette.
Something is detected on CS31A, CS31B
4006B00
sensor during initialization
Something is detected on CS41AB sensor
4007000
before dispensing bills from fourth cassette.
Something is detected on CS41AB sensor
4007200
during dispensing bills.
Bills is remained in CS41AB sensor after
4007300
dispensing bills.
CS31AB ~ CS13 Time out (Jam) during
4007A00
dispensing bills from fourth cassette.
Something is detected on CS41A, CS41B
4007B00
sensor in initialization

4007C00 Missfeed error in 4th cassette

Trying to dispense bills from 4th cassette but

4007D00
the 4th cassette doesn't installed.
Something is detected on CS15AB sensor
4008000
before dispensing operation
Something is detected in C15AB sensor during
4008100
dispensing operation
Bill is remained in CS15AB sensor after
4008200
dispensing operation

7- 14
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

(DISPENSE) Dispense the notes on the state

40088
of unsupported denomination setting.
CS13 sensor detects a bill with hole during
4008F00
dispensing

40090 Decryption Error / Key Error

Receive CMD except certification on the status

40091
of non-certification.

40092 Encryption Chip Communication Error

0xC1 Command Execution Error (Certification

40093
Fail)
0xC2 Command Execution Error (Certification
40094
Fail)
CS31AB~CS13 Time out(Jam) during
4009A00
dispensing from 3rd cassette.
Trying to dispense bills from 3rd cassette but
4009D00
the 3rd cassette doesn't installed.

4009F00 3 cassette miss feed error

Something is detected on CS2 sensor after

400AC00
dispense operation
Communication error - Command Length
400BC00
doesn't match.

400BD (Set CDU Info) CDU Type Setting Error

(DISPENSE) Jam on the transport during

400BE
operation (CS4 A/B Dark)
Bill pickup sensor(CS1, CS15) recognized has
400BE00 a hole and CS4 sensor detects it or CS4
snesor detects the gap too close
(Initialize, Dispense) No Encoder Signal 150ms
400BF
or more during operation.

7- 15
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1.Remove a jammed note in 1 Cassette.

Cassette Jam during dispense operation
400C100 2.Replace 1 cassette box when multiple errors
(1 CST Encoder Error).
occur.

1.Remove a jammed note in 2 Cassette.

Cassette Jam during dispense operation
400C200 2.Replace 2 cassette box when multiple errors
(2 CST Encoder Error).
occur.

1.Remove a jammed note in 3 Cassette.

Cassette Jam during dispense operation
400C300 2.Replace 3 cassette box when multiple errors
(3 CST Encoder Error).
occur.

1.Remove a jammed note in 4 Cassette.

Cassette Jam during dispense operation
400C400 2.Replace 4 cassette box when multiple errors
(4 CST Encoder Error).
occur.

400C6 Detect CS13 during initialization.

1.Remove a jammed note in CS13 sensor.

400C600 Error of CS 2, CS13 sensor during initialization
2.Replace CS13 sensor.

Something is detected on CS12 sensor during

400C700
dispensing bills or initialization.
Something is detected on CS14 sensor during
400C800
dispensing bills or initialization.
Something is detected on CS14 sensor after
400C900
dispense operation
(DISPENSE) Detect CS1A, CS1B just before
400CC
reset.
Bill is remained on the sensor in front of
400CC00
cassette during resetting.
Bills are passed on CS13~CS12 sensor -
400D000
Timeout[Jam].

7- 16
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

Bills are passed on CS12~CS14 sensor -

400D100
Timeout[Jam].

400D7 DIP Switch Setting Error

1. Remove the jammed notes

400FF00 Bill jam
2. Initialize

Cash Dispenser communication failure during 1. Do RESET at Operator Function

4DN0000
sending command to cash dispenser 2. Reboot ATM

Cash Dispenser communication failure during 1. Do RESET at Operator Function

4DN0100
receiving command to cash dispenser 2. Reboot ATM

4DN8100 Communication error of Shutter

1. Remove jammed notes on Cash Dispenser

8216091 Cash jammed on Cash Dispenser return path
2. Remove dust in CS1~CS4 sensor
1. Reboot ATM
9712000 Failed to create file 2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
9712100 Failed to read file 2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
9712200 Failed to write file 2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
9712300 Failed to close file 2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
9712400 Failed to delete file 2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
9712500 Failed to copy file 2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
9712600 Failed to create directory 2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
Failed to execute an extra command in the
9719000 2. Reinstall software
status of Cash Unit Exchange
3. Replace hard disk drive
1. Reboot ATM
In case of not being the status of Cash Unit
9719100 2. Reinstall software
Exchange out of End Exchange
3. Replace hard disk drive
1. Reboot ATM
In case of carrying out Cash In Start command
9719200 2. Reinstall software
at two times
3. Replace hard disk drive

7- 17
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1. Reboot ATM
In case of not being the status of Cash In
9719300 2. Reinstall software
out of End Cash In
3. Replace hard disk drive
9719400 Invalid Cash Unit ID Reconfigure cash dispenser setup data

9719500 Invalid Cash Unit number Reconfigure cash dispenser setup data

9719600 The abnormal of the number of Cash Unit Reconfigure cash dispenser setup data

1. Initialize after resetting the power

No. of dispensed notes that software
2. Upgrade the Cash Dispenser firmware or
9719700 counts is not matched to it cash dispenser
download software again
responded
3. Replace the Cash Dispenser B/D

971A000 Invalid denomination Reconfigure denomination at supervisor mode

971A100 Invalid currency Reconfigure currency at supervisor mode

CASSETTE OFF POSITION”. 1. Reconfigure denomination

971A200
Not dispensable 2. Reconfigure currency
In case the number of bills dispensed 1. Check cash dispenser driver (CDM SP) version
971A300
exceeds the maximum dispensing bill 2. Reconfigure the maximum dispensable count
In case the number of coins dispensed 1. Check coin dispenser driver version
971A400
exceeds the maximum dispensing coin 2.Reconfigure the maximum dispensable count

971A500 Invalid mix number 1. Reconfigure cash dispenser at supervisor mode

971A600 In case automatic Retry of SP fails 3 times

There is no setting information about automatic

971A700
Retry standard
In case of being executed Reject or
1. Check a dust in stacker
971B000 Retract command without being the bills
2. Reconfigure the maximum dispensable count
in stacker.
971C000 Not supported command Reinstall software

1. Check the replenished amount and replenish

971D100 Partial dispense
2. Check the notes in cassette #1

1. Check the replenished amount and replenish

971D200 Partial dispense from cassette #2
2. Check the notes in cassette #2

1. Check the replenished amount and replenish

971D300 Partial dispense from cassette #3
2. Check the notes in cassette #3

7- 18
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

In case partial bills dispensed by dispensing

971DX00 demand when Partial Dispense option is on.
☞ “X” means cassette number.

Cash Dispenser communication failure 1. Do RESET at Operator Function

9740000
during COM port open 2. Reboot ATM

9740101 In case incorrect cassette type is set.

9740102 In case nonexistent Note Index is set.

When sensing CS2 Dark (Error code, 400FF00

9741100
is subdivided by location of sensor.)

When sensing CS4A Dark (Error code,

9741400
400FF00 is subdivided by location of sensor.)

When sensing CS4B Dark (Error code,

9741800
400FF00 is subdivided by location of sensor.)

When sensing CS21A,B Dark (Error code,

9742100
400FF00 is subdivided by location of sensor.)

When sensing CS13 Dark (Error code,

9742800
400FF00 is subdivided by location of sensor.)

When sensing CS15A,B Dark (Error code,

9743B00
400FF00 is subdivided by location of sensor.)

Cash picking-up fail while cash in cassette #1 1. Check bill jam or no note in cassette #1
9744700
is enough 2. Check cash dispenser

Cash picking-up fail while cash in cassette #2 1. Check bill jam or no note in cassette #2
9745B00
is enough 2. Check cash dispenser

When sensing CS31A,B Dark (Error code,

9746B00
400FF00 is subdivided by location of sensor.)

When sensing CS41A, B Dark (Error code,

9747B00
400FF00 is subdivided by location of sensor.)

Cash picking-up fail while cash in cassette #4 1. Check bill jam or no note in cassette #2
9747C00
is enough 2. Check cash dispenser

When sensing bills in the Stacker (Error code,

974FF00
400FF00 is subdivided by location of sensor.)

7- 19
 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

Cash picking-up fail while cash in cassette #3 1. Check bill jam or no note in cassette #2
9749F00
is enough 2. Check cash dispenser

1. Reboot ATM
97914XX DEV_Cash Dispenser Time over Error Code
2. Call your attendant

DEV_Cash Dispenser FATAL ERROR 1. Reboot ATM

97924XX
(WARNING) 2. Call your attendant

9799499 DISPENSER COUNT ERROR Check the sensor on cash dispenser

The Number of dispensed notes does not 1. Check the number of dispensed notes.
C004F00
match 2. Perform a test on the Cash Dispenser Unit.

7- 20
 NH-1800SE 7. Appendix

4) Modem

Error Code Description Trouble shooting

D030000 Modem is not responding Check the modem controller.

The target call address has call blocking 1. Check modem cable
D030100
enabled. 2. Contact to technician support team

1. Check modem cable

D030200 The specified terminal identifier is invalid.
2. Contact to technician support team

All call appearances on the specified address are 1. Check modem cable
D030300
currently in use. 2. Contact to technician support team

The disable address parameter contains dialing

1. Check modem cable
D030400 control characters that are not processed by the
2. Contact to technician support team
service provider.

1. Check modem cable

D030500 The specified country/region code is invalid.
2. Contact to host and phone company

The operation failed for an unspecified or

D030600 Contact to technician support team
unknown reason.

D030700 Insufficient resources to complete the operation Contact to technician support team

7- 21
 NH-1800SE 7. Appendix

5) Miscellaneous

Error Code Description Trouble shooting

1030100 DEV_PIN (Key data error from host) Contact to host

2000400 Vault door open Close the vault door. Check door switch.

Failed to connect communication between SP of Check if communication cable or COM port is not
9701010
PIN and EP of one connected
Check if communication cable or COM port is not
9701012 Failed to deliver to data of EPP’s SP
connected
Check if communication cable or COM port is not
9701016 Received data time out of EPP
connected
Check if communication cable or COM port is not
9701017 Delivered data time out of EPP
connected

9701031 Failed to read Register of EPP Reboot ATM

9701040 Failed to produce Thread of EPP Reboot ATM

9701060 Failed to create buffer Reboot ATM

9701111 BCC error of EPP Check BCC logic of EPP

EPP is down when it receives 1. Reboot ATM

9701151
an 'Get Status' command 2. Replace pinpad

EPP is down when it receives 1. Reboot ATM

9701152
an 'Clear Func Key' command 2. Replace pinpad

1. Reboot ATM
9722020 File Open Error
2. Call your attendant

Memory Allocate Error 1. Reboot ATM

9722060
(PrintForm Allocate IndexBuffer Fail) 2. Call your attendant

1. Reboot ATM
9722068 Invalid Media Name
2. Call your attendant
1. Reboot ATM
97221A2 Invalid Unit
2. Call your attendant
1. Reboot ATM
97221C1 Form is not Found
2. Call your attendant
1. Reboot ATM
97221C4 Form Name is NULL
2. Call your attendant
1. Reboot ATM
97221C5 Invalid Form
2. Call your attendant

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1. Reboot ATM
97221C6 PrintForm() offset is Invalid
2. Call your attendant

1. Reboot ATM
97221C7 Invalid Form (Too many Fields)
2. Call your attendant

1. Reboot ATM
97221D1 Media is not Found
2. Call your attendant

Media Overflow when form size is larger 1. Reboot ATM

97221D3
than media size 2. Call your attendant

1. Reboot ATM
97221D4 Media Name is NULL
2. Call your attendant

Invalid Media (Attribute for Media definition 1. Reboot ATM

97221D5
is not proper) 2. Call your attendant

Invalid Media (Area size is larger than media 1. Reboot ATM

97221D6
size) 2. Call your attendant

Invalid Media (Size of Media Name is exceeded 1. Reboot ATM

97221D7
to 2048 bytes totally) 2. Call your attendant

1. Reboot ATM
97221E1 Field is not Found
2. Call your attendant

1. Reboot ATM
97221E2 Field Error (This Field must have initial value)
2. Call your attendant

1. Reboot ATM
97221E3 Non-Indexed value for Indexed Field
2. Call your attendant

1. Reboot ATM
97221E4 Invalid Field
2. Call your attendant

1. Reboot ATM
97221E5 Invalid Field (This Field's width is 0)
2. Call your attendant

1. Reboot ATM
9740020 Failed to create file
2. Call your attendant

1. Reboot ATM
9740025 Failed to copy file
2. Call your attendant

9745500 System power off while dispensing

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1. Reboot ATM
97915XX DEV_BRM Time over Error Code
2. Call your attendant

1. Reboot ATM
97916XX DEV_PBM Time over Error Code
2. Call your attendant

1. Reboot ATM
97918XX DEV_PIN Time over Error Code
2. Call your attendant

1. Reboot ATM
9791AXX DEV_FNG Time over Error Code
2. Call your attendant

1. Reboot ATM
9791BXX DEV_VFD Time over Error Code
2. Call your attendant

1. Reboot ATM
97925XX DEV_BRM FATALERROR (WARNING)
2. Call your attendant

1. Reboot ATM
97926XX DEV_PBM FATALERROR (WARNING)
2. Call your attendant

1. Reboot ATM
97928XX DEV_PIN FATALERROR (WARNING)
2. Call your attendant

1. Reboot ATM
9792AXX DEV_FNG FATALERROR (WARNING)
2. Call your attendant

1. Reboot ATM
9792BXX DEV_VFD FATALERROR (WARNING)
2. Call your attendant

1. Reboot ATM
9799901 DOOR CHECK
2. Call your attendant

1. Reboot ATM
9799902 LIGHT ERROR
2. Call your attendant

1. Reboot ATM
9799903 SPL ERROR
2. Call your attendant

1. Reboot ATM
9799904 PIN ERROR
2. Call your attendant

1. Reboot ATM
9799905 SENSOR CHECK
2. Call your attendant

1. Reboot ATM
9799907 UPS ERROR
2. Call your attendant

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1. Reboot ATM
9799908 SCREEN ERROR
2. Call your attendant

1. Check power supply

991@@91 ON TRANSACTION POWER OFF
2. Check backup battery

D000100 Error while modem initializing Check the modem connection and the modem test.

Check for any CDU error codes and the number of

D000200 Reversal transaction failure
notes dispensed to customer.

DA(0)00300 PIN ERROR Transaction was denied by host

DA(0)00400 INVALID PIN Reboot ATM

DA(0)00500 BANK UNAVAILABLE Transaction was denied by host

DA(0)00600 CARD NOT SUPPORTED Transaction was denied by host

DA(0)00700 INSUFFICIENT FUNDS Transaction was denied by host

DA(0)00800 INELIGIBLE TRANSACTION Transaction was denied by host

DA(0)00900 INELIGIBLE ACCOUNT Transaction was denied by host

DA(0)01000 DAILY LIMIT EXCEEDED Transaction was denied by host

DA(0)01100 UNABLE TO PROCESS Transaction was denied by host

DA(0)01200 Invalid transaction Check the transaction from the host and try again.

DA(0)01300 Invalid amount Check the transaction from the host and try again.

DA(0)01400 Invalid card number Check the transaction from the host and try again.

DA(0)01500 UNABLE TO PROCESS Transaction was denied by host

DA(0)01600 WITHDRAWAL LIMIT ALREADY REACHED Transaction was denied by host

DA(0)01700 INVALID AMOUNT Transaction was denied by host

DA(0)01800 EXTERNAL DECLINE Transaction was denied by host

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

DA(0)01900 SYSTEM ERROR Transaction was denied by host

Check the transaction from the host and try again.

DA(0)02000 Surcharge screen should have been displayed
Check BIN List

DA(0)02100 ROUTING LOOKUP PROBLEM Transaction was denied by host

DA(0)02200 UNABLE TO PROCESS Transaction was denied by host

DA(0)02300 TRANSACTION NOT SUPPORTED Transaction was denied by host

DA(0)02400 Exceeds Issuer Withdrawal Limit Check the transaction from the host and try again.

DA(0)03900 No Credit Account Check the transaction from the host and try again.

Check the transaction from the host and try again.

DA(0)05100 Insufficient Funds
Try Balance Inquiry

DA(0)05200 No Checking Account Check the transaction from the host and try again.

DA(0)05300 No Savings Account Check the transaction from the host and try again.

DA(0)05400 Expire Card Check the transaction from the host and try again.

DA(0)05500 Incorrect Pin Check the transaction from the host and try again.

DA(0)05700 Transaction not Permitted – Card Check the transaction from the host and try again.

DA(0)05800 Transaction not Permitted – Terminal Check the transaction from the host and try again.

DA(0)06100 Exceeds Withdrawal Limit Check the transaction from the host and try again.

DA(0)07500 PIN Tries Exceeded Check the transaction from the host and try again.

DA(0)07800 No Account Check the transaction from the host and try again.

DA(0)08000 Invalid Date Check the transaction from the host and try again.

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

Check the transaction from the host and try again.

DA(0)08300 Can not Verify PIN
Try different cards.

Check the transaction from the host and try again.

DA(0)08600 Can not Verify PIN
Try different cards.

DA(0)09100 Bank Unavailable Check the transaction from the host and try again.

DA(0)09200 System Unavailable Check the transaction from the host and try again.

DA(0)09300 Transaction Serial Number mismatch Check the terminal setting from the host.

DA(0)09400 Record format mismatch. Check the terminal setting from the host.

DA(0)09500 Routing ID mismatch. Check the terminal setting from the host.

DA(0)09600 Terminal ID mismatch. Check the terminal setting from the host.

DA(0)09700 Response Type mismatch (Reversal) Check the terminal setting from the host.

DA(0)09800 Response Type mismatch (Day Close) Check the terminal setting from the host.

DA(0)09900 Response Type mismatch (Config.) Check the terminal setting from the host.

Response Type mismatch

DA(0)09A00 Check the terminal setting from the host.
(Withdrawal/Balance/Transfer)

DA(0)09B00 STX error Check the terminal setting from the host.

DA(0)09C00 ETX error Check the terminal setting from the host.

DA(0)09D00 FS out (after response code) Check the terminal setting from the host.

DA(0))09E00 FS out (after retrieval reference number) Check the terminal setting from the host.

DA(0)09F00 FS out (after system trace audit number) Check the terminal setting from the host.

DA(0)0A000 FS out (after account balance) Check the terminal setting from the host.

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

DA(0)0A100 FS out (after available balance) Check the terminal setting from the host.

DA(0)0A200 FS out (after surcharge amount) Check the terminal setting from the host.

DA(0)0A300 FS out (after authorization response text) Check the terminal setting from the host.

DA(0)0A400 ETX wrong position Check the terminal setting from the host.

DA(0)0A500 FS out (after total cash dispense amount) Check the terminal setting from the host.

DA(0)0A600 FS out (after total non-cash dispense amount) Check the terminal setting from the host.

DA(0)0A700 FS out (after total surcharge amount) Check the terminal setting from the host.

DA(0)0A800 FS out (after config surcharge amount) Check the terminal setting from the host.

DA(0)0A900 ETX out (config) Check the terminal setting from the host.

Invalid data received from the host (MAC data

DA(0)0AC00 Check the terminal setting from the host.
mismatch)

DA(0)0B000 TERMINAL ID MISMATCHED

DA(0)0B100 TRANSACTION CODE MISMATCHED

DA(0)0B200 SECOND FIELD ID CODE MISMATCHED

DA(0)0B300 FIRST DES KEY WRONG SIZE

DA(0)0B400 SURCHARGE AMOUNT WRONG SIZE

DA(0)0B500 Sequence Number MISMATCHED

DA(0)0B600 INVALID RESPONSE CODE ERROR

DA(0)0B700 Authorization Number Error

DA(0)0B800 BUSINESS DATE Error

DA(0)0B900 Transaction time Number Error

DA(0)0BA00 BUSINESS DATE Error

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Error Code Description Trouble shooting

DA(0)0BB00 Balance amount Error

DA(0)0BC00 Actual Surcharge Error

DA(0)0BD00 Sequence Number MISMATCHED

DA(0)0BF00 BUSINESS DATE Error

DA(0)0C000 Settlement Error

DA(0)0C100 Host Mac result error Check the key mode and MAC value

DA(0)0C200 ATM Mac result error Check the key mode and MAC value

DA(0)11100 REVERSAL DECLINED

DA(0)22200 PIN CHANGE DECLINED

1. Check phone number

D100000 No connection 2. Check modem cable
3. Contact phone company

1. Check phone number

D110000 Cannot receive ENQ from the host 2. Check modem cable
3. Contact telephone company

Transmission error : Failed to receive

1. Check modem and modem cable connection
D120000 the whole data within 5 seconds after
2. Contact telephone company
requesting the modem to send the data.

1. Check modem and modem cable connection

D130000 Receiving NAK more than 3 times
2. Contact telephone company

1. Check modem and modem cable connection

D140100 Disconnected by Unknown Reason
2. Contact telephone company

D140200 Disconnected by rejected call from remote party Try again later.

Disconnected because the local phone was

D140300 Try again later.
picked up

1. Check modem and modem cable connection

D140400 Disconnected by Forwarded
2. Contact telephone company

1. Check modem and modem cable connection

D140500 Disconnected by Unreachable
2. Contact telephone company

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1. Check modem and modem cable connection

D140600 Disconnected by Congestion
2. Contact telephone company

1. Check modem and modem cable connection

D140700 Disconnected by Incompatible
2. Contact telephone company

1. Check modem and modem cable connection

D140800 Disconnected by un-known reason
2. Contact telephone company

1. Check modem and modem cable connection

D140900 Disconnected by Bad Address
2. Contact telephone company

1. Check modem and modem cable connection

D141000 Disconnected by Unavailable
2. Contact telephone company

1. Modem dial connection time-out

1. Check modem and modem cable connection
D150000 (while dialing the modem).
2. Contact telephone company
2. No response from host for 60 seconds.

1. Check modem and modem cable connection

D160100 Disconnected by Bad Address
2. Contact telephone company

1. Check modem and modem cable connection

D160200 Disconnected by Unavailable
2. Contact telephone company

1. Check modem and modem cable connection

D160300 Disconnected by Out of Order
2. Contact telephone company

No carrier (while sending/receiving data after dial

D170000 Check host.
connection)

D170100 No Carrier during ENQ data receive from host Check host.

D170200 No Carrier before sending data send to host Check host.

D170300 No Carrier during sending data send to host Check host.

D170400 No Carrier during ACK/NAK data send to host Check host.

No Carrier during ACK/NAK data receive from

D170500 Check host.
host

D170600 No Carrier during receiving data Check host.

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

1. Check modem and modem cable connection

D170700 NAK retry error.
2. Contact telephone company

1. Check modem and modem cable connection

D170800 Send retry error
2. Contact telephone company

D170900 Modem initialize fail Check modem

D171000 Modem Comport Failed Check modem

D180000 No Dial Tone(in Modem dial connection) Check telephone line connection. Test Modem.

Contact telephone company (Check telephone line

D190000 No Answer
connection. Check phone number.)

D200000 Dial(Line) busy Try again later. Check phone number.

Time out(30sec.) for initializing modem before

D210000 Check telephone line connection. Test Modem.
Modem Dial connecting

Check telephone line connection. Test Modem.

D220000 not receiving EOT from HOST
Check host.

Check telephone line connection. Test Modem.

D230000 No response from Host - Dialing time out to Host
Check phone number.

D250000 Cannot connect to the host Check telephone line connection

D251000 Timeout while Sending Check telephone line connection

D251100 Communication error while Sending Check telephone line connection

D251200 Socket error while Sending Check telephone line connection

D251300 Timeout while Receiving Check telephone line connection

D251400 Communication error while Receiving Check telephone line connection

D251500 Socket Error while Receiving Check telephone line connection

D320000 No response from Host/Dialing time out to Host Check telephone line connection

D320100 Outbound call is aborted Check telephone line connection. Test Modem.

D320200 Fail to dial out Check telephone line connection. Test Modem.

D320300 No Line Reply

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

D320400 Get Line ID Failed

D320500 Modem Comport Failed

D320600 Call Failed

D320700 No Answer

D320800 Modem Call Other Error

D410000 CRC Mismatch Check telephone line connection

D410100 No CRC Received Make sure that the host is using CRC

DA0xxx0 Host Denial Error

F000100 Number of Bill is not inputted Enter number of bill. (required)

F000200 Parameter is not properly set (Surcharge Owner) Enter surcharge owner. (required)

Parameter is not properly set (Surcharge

F000300 Enter surcharge amount. (required)
Amount)

Parameter is not properly set (Adver. Text

F000400 Enter Ad text refresh timer.
refreshing timer)

Parameter is not properly set (Advertisement

F000500 Enter Ad text.
text)

F000600 Parameter is not properly set (Dispense limit) Enter Dispense limit.

F000700 Parameter is not properly set (Denomination) Enter Denomination. (required)

F000800 Parameter is not properly set (Fast Cash) Enter Fast Cash amount.

F000900 Master Key Index invalid Check Master key index.

F000A00 Master Key empty Enter Master key. (required)

F000B00 Host Phone Number is not inputted Enter Host phone number. (required)

F000C00 Error Retry Timer is not inputted Enter Retry timer.

F000D00 RMS Password is not inputted in RMS Enable Enter RMS password.

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

RMS Phone Number is not inputted in RMS

F000E00 Enter RMS phone number.
Enable

F000F00 Terminal Number is not inputted Enter Terminal number. (required)

F001000 Routing ID is not inputted Enter Routing ID. (required)

F001100 Master Key Serial Number is not inputted Enter Master key serial number.

F001200 Non-Cash Type text is not inputted Enter Non-cash type text.

F001300 Parameter is not properly set Check proper parameters in setting.

F001400 NVRAM Failure Try to clear NVRAM

F001500 ATM Serial No. Empty Enter ATM serial number. (required)

F001600 Default master password was not changed

F001F00 Machine serial number is not set Check serial number. 2. Set serial number.

F002F00 Host type is not set Check host type. 2. Set host type.

F003F00 Communication ID invalid (only triton) Contact to technician support team .

1. Check modem cable

F004F00 EPP(Pinpad) key mode is invalid
2. Contact to technician support team

1. Check modem cable

F005F00 Denomination is invalid
2. Contact to technician support team

1. Check Host Connection.

F006F00 Failed Host Connection!
2. Contact to technician support team.

F007F00 Invalid Exchange Rate Download the exchange rate from RMS

1.Back up journal to thumb drive

F00FF00 Failed to write Journal 2.Clear journal
3.Reboot ATM
1. Reset Master Password
FFFFFFF NVRAM is broken
2. Clear NVRAM

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 NH-1800SE 7. Appendix

Error Code Description Trouble shooting

POWERAB UPS ABNORMAL Check UPS

POWERAC POWER OUT OR AC OFF Check AC power status and environment

1. Check AC power status and environment

POWERBA BATTERY LOW
2. Check UPS

SDN0100 Service Panel (SPL) communication error Check the cables and connections.

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NH-1800SE 7. Appendix

6) Description for error code organization

If an error occurs, you can understand cause of error through error code and help operator to judge situation.
Below example is forms and contents for error code “5-40047(00)”.

1. 5 in front “-“ is procedure number, and you can analysis the procedure that an error occurs through that
number.
1) Procedure number, the number in front of “-“, is none as follow situations :
(1) Reboot the system when errors occur:
(2) Fail to restore automatically when errors occur:
(3) When transferring from Operator Mode to In Service Mode not ruling out the error.
2) “1” – After users insert the card, procedure number is 1.
3) “3” – When sending message from ATM to Host, procedure number is 3.
4) “5” – When receiving transaction success message from Host, procedure number is 5.
5) “6” – After confirming notes during withdrawal, procedure number is 6.
6) “9” – When receiving transaction refusal message from Host, procedure number is 9.

2. “40047(00)” back of “-“ is a description for an error. (Refer to Error Code)

3. If an error occurs, below message will be displayed on the screen.

TERMINAL ID : XXXXXXXXXXXXXXX
ERROR CODE : 5-40047(00)
ERROR DESCRPITION

☞ HOST DENIAL ERROR CODE

1. When receiving HOST DENY message, below error code will be displayed on the screen.

TERMINAL ID : XXXXXXXXXXXXXXX
ERROR CODE : 9- DA(0)0XX(X0)
ERROR DESCRIPTION

-When HOST DENY ERROR CODE is 2 byte, DA(0)0XX(00) will be displayed.

(Value of XX means denial code.)

- When HOST DENIAL ERROR CODE is 3 bytes, DA(0)0XX(X0) will be displayed.

(Value of XXX means denial code.)

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NH-1800SE 7. Appendix

7.2 Installation Guide

7.2.1 Software Quick Installation Guide

z Clear NVRAM

(1) NVRAM
There are many important data in the NVRAM such as journal and configuration data.
To clear all of configuration and journal data to the initial status, clear NVRAM after S/W installation.
If you upgrade ATM operating in the field, you must backup journal and
remember configuration information before clearing NVRAM.

(2) Clear NVRAM

1) Enter Supervisor Menu with Master Password

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NH-1800SE 7. Appendix

2) Select “SYSTEM SETUP” menu

3) Select “SYSTEM CONTROL” menu

7- 37
NH-1800SE 7. Appendix

4) Select “CLEAR ALL” menu.

5) Confirm and select “Yes” menu.

6) All NVRAM data will be cleared and ATM will be automatically rebooted.

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NH-1800SE 7. Appendix

7.2.2 Installation Guide for NH-2700 / NH-1800SE

z DIAL-UP INITIAL SETTING

(1) DIAL-UP SETTING

1) Input Master password to enter main screen.

2) Select “HOST SETUP” menu.

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NH-1800SE 7. Appendix

3) Select “TELEPHONE NUMBER” menu.

4) Be sure to input the telephone numbers both in the HOST PHONE #1 and in the HOST PHONE #2
after selecting “HOST PHONE #1” and “HOST PHONE #2” menu and click ‘ENTER’ on the pinpad.
5) After above procedures, press IN SERVICE button or ‘1’ key on the pinpad in the main screen.

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NH-1800SE 7. Appendix

z TCP/IP INITIAL SETTING

(1) TCP/IP SETTING

1) Input Master password to enter main screen.

2) Select “CUSTOMER SETUP” menu.

7- 41
NH-1800SE 7. Appendix

3) Select “SELECT PROCESSOR” menu.

4) Select “COMMUNICATION” menu.

5) Select “TCP/IP” menu and message in the COMMUNICATION box will be changed from DIALUP to
TCP/IP.
6) Click ‘CANCEL’ button and SELECT PROCESSOR screen will be back.

7- 42
NH-1800SE 7. Appendix

7) Select “MESSAGE FORMAT” menu in the SELECT PROCESSOR screen.

8) Select “STANDARD1” menu in the MESSAGE FORMAT screen. Click ‘CANCEL’ button to go
SELECT PROCESSOR screen.

7- 43
NH-1800SE 7. Appendix

9) Select “TCPIP TYPE” menu in the SELECT HOST screen.

10) Set “STANDARD” in the TCP/IP TYPE menu and set DISABLE in the SSL OPTION menu. Click
‘CANCEL’ button to go SELECT PROCESSOR screen.

11) Click ‘CANCEL’ button and CUSTOMER SETUP screen will be shown. Click ‘CANCEL’ button
once more to go to the OP MAIN screen. And select “SYSTEM SETUP” menu.

12) Select “TERMINAL IP” menu.

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NH-1800SE 7. Appendix

13) Set “DHCP EN/DISABLE” as DISABLE to activate buttons related with “STATIC IP”

14) Select “IP ADDRESS”, “GATEWAY”, “SUBNET MASK” and “DNS” and set the input values
individually.

15) Select “HOST SETUP” menu in the OP MAIN screen.

16) Select “HOST ADDRESS” menu in the HOST SETUP screen.

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NH-1800SE 7. Appendix

17) Select “URL EN/DISABLE” menu in the HOST ADDRESS screen.

18) Select “HOST ADDRESS 1”, “PORT NUMBER 1”, “HOST ADDRESS 2”, “PORT NUMBER 2” in
the HOST ADDRESS screen and set input values individually.
19) After finishing all setting up, press IN SERVICE button ‘1’ or CANCEL key on the pinpad in the
main screen. Then ATM will be rebooted automatically with the “REBOOTING” message shown.

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NH-1800SE 7. Appendix

7.3 Transaction Screen Flow

This chapter shows you the demonstration screen for NH-1800SE.

7.3.1 TRANSACTION PROCESS (ENGLISH)

7.3.1.1 AP MAIN
This is a main AP screen and the customer can start to do transaction by inserting and quickly
removing the card on card reader.

7.3.1.2 SELECT LANGUAGE

Language a customer would like to use in transaction can be selected in this screen.

[Function Key Type] [Touch Type]

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NH-1800SE 7. Appendix

7.3.1.3 ENTER PIN

This screen is to enter PIN of customer's card

7.3.1.4 SELECT TRANSACTION

This screen is to select transaction type the customer wants to transact such as withdrawal, balance
inquiry and transfer is selected in this screen.

[Function Key Type] [Touch Type]

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NH-1800SE 7. Appendix

7.3.1.4.1 WITHDRAWAL: FEE NOTICE

This screen is to show a customer the information of surcharge.

[Function Key Type] [Touch Type]

7.3.1.4.2 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she wants to get the receipt or not.

[Function Key Type] [Touch Type]

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NH-1800SE 7. Appendix

7.3.1.4.3 WITHDRAWAL: SELECT ACCOUNT (Checking, Saving, Credit Card)

This screen is to ask a customer where he/she wants to withdraw in checking, saving, credit card

[Function Key Type] [Touch Type]

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NH-1800SE 7. Appendix

7.3.1.4.4 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL

This screen is to select the amount of withdrawal. If there is not any amount to withdraw, please select
the “OTHER” key and can input the amount the customer would like to withdraw.

1) Amount Selection

[Function Key Type] [Touch Type]

2) Amount Input (Other)

[Function Key Type] [Touch Type]

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NH-1800SE 7. Appendix

7.3.1.4.5 WITHDRAWAL: CONNECTING HOST

This screen is to show the customer that the transaction is in progress.

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NH-1800SE 7. Appendix

7.3.1.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY

This screen is to show the customer that his/her request amount is dispensing and to notify the
customer to take his/her money.

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NH-1800SE 7. Appendix

7.3.1.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT

This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.

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NH-1800SE 7. Appendix

7.3.1.4.8 WITHDRAWAL: THANK YOU

This screen is to show the customer that the transaction has been successfully completed.

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NH-1800SE 7. Appendix

7.3.1.4.9 TRANSFER: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she gets the receipt or not.

[Function Key Type] [Touch Type]

7.3.1.4.10 TRANSFER: SELECT ACCOUNT TO TRANSFER FROM

This screen is to ask a customer where he/she wants to transfer from; checking, saving, credit card

[Function Key Type] [Touch Type]

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NH-1800SE 7. Appendix

7.3.1.4.11 TRANSFER: SELECT ACCOUNT TO TRANSFER TO

This screen is to ask a customer where he/she wants to transfer to; checking, saving, credit card

[Function Key Type] [Touch Type]

7.3.1.4.12 TRANSFER: ENTER TRANSFER AMOUNT

This screen is to select the amount of transfer.

[Function Key Type] [Touch Type]

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NH-1800SE 7. Appendix

7.3.1.4.13 TRANSFER: CONNECTING HOST

This screen is to show the customer that the transaction is in progress.

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NH-1800SE 7. Appendix

7.3.1.4.14 TRANSFER: PRINTING TRANSACTION AND TAKE RECEIPT

This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.

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NH-1800SE 7. Appendix

7.3.1.4.15 TRANSFER: THANK YOU

This screen is to show the customer that the transaction has been successfully completed.

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NH-1800SE 7. Appendix

7.3.1.4.16 INQUIRY: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she wants to get the receipt or not.

[Function Key Type] [Touch Type]

7.3.1.4.17 INQUIRY: SELECT ACCOUNT TO INQUIRE

This screen is to ask a customer which account he/she wants to inquire

[Function Key Type] [Touch Type]

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NH-1800SE 7. Appendix

7.3.1.4.18 INQUIRY: CONNECTING HOST

This screen is to show the customer that the transaction is in progress.

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NH-1800SE 7. Appendix

7.3.1.4.19 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT

This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.

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NH-1800SE 7. Appendix

7.3.1.4.20 INQUIRY: THANK YOU

This screen is to show the customer that the transaction has been successfully completed.

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NH-1800SE 7. Appendix

7.3.2 TRANSACTION PROCESS (SPANISH)

7.3.2.1 AP MAIN
This is a main AP screen and the customer can start to do transaction by inserting and quickly
removing the card on card reader.

7.3.2.2 SELECT LANGUAGE

Language a customer would like to use in transaction can be selected in this screen.

[Function Key Type] [Touch Type]

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NH-1800SE 7. Appendix

7.3.2.3 Enter PIN

This screen is to enter PIN of customer's card

7.3.2.4 SELECT TRANSACTION

This screen is to select transaction type the customer wants to transact such as withdrawal, balance
inquiry and transfer is selected in this screen.

[Function Key Type] [Touch Type]

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7.3.2.4.1 WITHDRAWAL: FEE NOTICE

This screen is to show a customer the information of surcharge.

[Function Key Type] [Touch Type]

7.3.2.4.2 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she wants to get the receipt or not.

[Function Key Type] [Touch Type]

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7.3.2.4.3 WITHDRAWAL: SELECT ACCOUNT (Checking, Saving, Credit Card)

This screen is to ask a customer where he/she wants to withdraw in checking, saving, credit card

[Function Key Type] [Touch Type]

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7.3.2.4.4 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL

This screen is to select the amount of withdrawal. If there is not any amount to withdraw, please select
the “OTHER” key and can input the amount the customer would like to withdraw.

1) Amount Selection

[Function Key Type] [Touch Type]

2) Amount Input (Other)

[Function Key Type] [Touch Type]

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7.3.2.4.5 WITHDRAWAL: CONNECTING HOST

This screen is to show the customer that the transaction is in progress.

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7.3.2.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY

This screen is to show the customer that his/her request amount is dispensing and to notify the
customer to take his/her money.

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7.3.2.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT

This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.

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7.3.2.4.8 WITHDRAWAL: THANK YOU

This screen is to show the customer that the transaction has been successfully completed.

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7.3.2.4.9 TRANSFER: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she gets the receipt or not.

[Function Key Type] [Touch Type]

7.3.2.4.10 TRANSFER: SELECT ACCOUNT TO TRANSFER FROM

This screen is to ask a customer where he/she wants to transfer from; checking, saving, credit card

[Function Key Type] [Touch Type]

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7.3.2.4.11 TRANSFER: SELECT ACCOUNT TO TRANSFER TO

This screen is to ask a customer where he/she wants to transfer to; checking, saving, credit card

[Function Key Type] [Touch Type]

7.3.2.4.12 TRANSFER: ENTER TRANSFER AMOUNT

This screen is to select the amount of transfer.

[Function Key Type] [Touch Type]

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7.3.2.4.13 TRANSFER: CONNECTING HOST

This screen is to show the customer that the transaction is in progress.

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7.3.2.4.14 TRANSFER: PRINTING TRANSACTION AND TAKE RECEIPT

This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.

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7.3.2.4.15 TRANSFER: THANK YOU

This screen is to show the customer that the transaction has been successfully completed.

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7.3.2.4.16 INQUIRY: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she wants to get the receipt or not.

[Function Key Type] [Touch Type]

7.3.2.4.17 INQUIRY: SELECT ACCOUNT TO INQUIRE

This screen is to ask a customer which account he/she wants to inquire

[Function Key Type] [Touch Type]

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7.3.2.4.18 INQUIRY: CONNECTING HOST

This screen is to show the customer that the transaction is in progress.

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7.3.2.4.19 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT

This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.

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7.3.2.4.20 INQUIRY: THANK YOU

This screen is to show the customer that the transaction has been successfully completed.

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7.3.3 TRANSACTION PROCESS (FRENCH)

7.3.3.1 AP MAIN
This is a main AP screen and the customer can start to do transaction by inserting and quickly
removing the card on card reader.

7.3.3.2 SELECT LANGUAGE

Language a customer would like to use in transaction can be selected in this screen.

[Function Key Type] [Touch Type]

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7.3.3.3 Enter PIN

This screen is to enter PIN of customer's card

7.3.3.4 SELECT TRANSACTION

This screen is to select transaction type the customer wants to transact such as withdrawal, balance
inquiry and transfer is selected in this screen.

[Function Key Type] [Touch Type]

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7.3.3.4.1 WITHDRAWAL: FEE NOTICE

This screen is to show a customer the information of surcharge.

[Function Key Type] [Touch Type]

7.3.3.4.2 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she wants to get the receipt or not.

[Function Key Type] [Touch Type]

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7.3.3.4.3 WITHDRAWAL: SELECT ACCOUNT (Checking, Saving, Credit Card)

This screen is to ask a customer where he/she wants to withdraw in checking, saving, credit card

[Function Key Type] [Touch Type]

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7.3.3.4.4 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL

This screen is to select the amount of withdrawal. If there is not any amount to withdraw, please select
the “OTHER” key and can input the amount the customer would like to withdraw.

1) Amount Selection

[Function Key Type] [Touch Type]

2) Amount Input (Other)

[Function Key Type] [Touch Type]

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7.3.3.4.5 WITHDRAWAL: CONNECTING HOST

This screen is to show the customer that the transaction is in progress.

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7.3.3.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY

This screen is to show the customer that his/her request amount is dispensing and to notify the
customer to take his/her money.

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7.3.3.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT

This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.

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7.3.3.4.8 WITHDRAWAL: THANK YOU

This screen is to show the customer that the transaction has been successfully completed.

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7.3.3.4.9 TRANSFER: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she gets the receipt or not.

[Function Key Type] [Touch Type]

7.3.3.4.10 TRANSFER: SELECT ACCOUNT TO TRANSFER FROM

This screen is to ask a customer where he/she wants to transfer from; checking, saving, credit card

[Function Key Type] [Touch Type]

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7.3.3.4.11 TRANSFER: SELECT ACCOUNT TO TRANSFER TO

This screen is to ask a customer where he/she wants to transfer to; checking, saving, credit card

[Function Key Type] [Touch Type]

7.3.3.4.12 TRANSFER: ENTER TRANSFER AMOUNT

This screen is to select the amount of transfer.

[Function Key Type] [Touch Type]

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7.3.3.4.13 TRANSFER: CONNECTING HOST

This screen is to show the customer that the transaction is in progress.

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7.3.3.4.14 TRANSFER: PRINTING TRANSACTION AND TAKE RECEIPT

This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.

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7.3.3.4.15 TRANSFER: THANK YOU

This screen is to show the customer that the transaction has been successfully completed.

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7.3.3.4.16 INQUIRY: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she wants to get the receipt or not.

[Function Key Type] [Touch Type]

7.3.3.4.17 INQUIRY: SELECT ACCOUNT TO INQUIRE

This screen is to ask a customer which account he/she wants to inquire

[Function Key Type] [Touch Type]

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7.3.3.4.18 INQUIRY: CONNECTING HOST

This screen is to show the customer that the transaction is in progress.

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7.3.3.4.19 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT

This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.

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7.3.3.4.20 INQUIRY: THANK YOU

This screen is to show the customer that the transaction has been successfully completed.

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7.4 Supported USB Memory and HUB

7.4.1 USB Memory

7.4.1.1 Supported USB Memory

No. Vendor Modem Model Memory Remarks

Sony Corporation Storage Media

1 512MB
(VID:0x054C) (PID:0x0243)

SMI Corportation USB Disk

2 512MB
(VID:0x090C) (PID:0x1000)

Kingston Data Traveler

3 512MB
(VID:0x0951) (PID:0x1603)

pq1 USB Mass Storage Device

4 512MB
(VID:0x3538) (PID:0x0042)

LEXAR Media JD FIREFLY

5 1GB
(VID:0x05DC) (PID:0A560)

LG USB Driver
6 1GB
(VID:0x090C) (PID:0x1000)

Memorex TD Classic 003B

7 1GB
(VID:0x12F7) (PID:0x1A00)

☞ VID : Vendor ID, PID : Product ID

7.4.1.2 Supported Memory Specifications

1) File System: FAT

2) Number of supported drivers: 1
3) Memory: 2GB or below
☞ Example : 1) SANDisk 512MB is not supported because it has 2 file systems.
(CDFS and FAT)
2) Sony Storage Media is supported because it is FAT, 1 driver and 512 MB size.

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7.4.2 Supported USB HUB Types

No. Vendor Modem Model VID(HUB CHIP Vendor) PID

Macsense
1 UH-Mini4i 0x05E3(Genesys Logics inc) 0x0606
Connectivity

2 INLAND Inland USB2.0 HUB 0x0409(NEC Corporation) 0x005A

VAKO USB 2.0 Aluminum

3 0x05E3(Genesys Logics inc) 0x0606
International Inc HUB

I.Connector(PPA 4Port
4 PPA Int'l 0x05E3(Genesys Logics inc) 0x0606
HUB)

5 ZIO USB 2040 Mini 0x05E3(Genesys Logics inc) 0x0606

6 DSP Inc E-Star QU24WR 0x05E3(Genesys Logics inc) 0x0606

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7.5 Advertisement Image Update Guide

7.5.1 Preparation
Software Update function in Nautilus Hyosung’s Windows CE Machine is applicable to update
advertisement images.

7.5.1.1 Supported Image Format

The following table describe the supporting format of welcome advertisement image
Model Image Size DPI Color File Format Max Size (one image)
NH-2700 1024 X 600 72 24bit color JPEG 300KB
NH-1800SE 800 X 600 72 24bit color JPEG 300KB

The following table describe the supporting format of transaction advertisement image
Model Image Size DPI Color File Format Max Size (one image)
NH-2700 690 X 225 72 24bit color JPEG 160KB
NH-1800SE 690 X 225 72 24bit color JPEG 160KB

The following table describe the file name and path of advertisement images. The path in blow table
indicates image size is 1024 X 600 (NH2700) / 800 X 600 (NH1800SE)
Welcome File Name Path
Advertisement
Screen #1 Adv_01.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)
Screen #2 Adv_02.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)
Screen #3 Adv_03.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)
Screen #4 Adv_04.jpg \ATM\Advertisement\1024_600
\ATM\Advertisement\800_600 (NH1800SE)
Screen #5 Adv_05.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)
Screen #6 Adv_06.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)

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Transaction File Name Path

Advertisement
Screen #1 TranAdv_01.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)
Screen #2 TranAdv_02.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)
Screen #3 TranAdv_03.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)
Screen #4 TranAdv_04.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)
Screen #5 TranAdv_05.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)
Screen #6 TranAdv_06.jpg \ATM\Advertisement\1024_600 (NH2700)
\ATM\Advertisement\800_600 (NH1800SE)

7.5.1.2 Updating your own UpdateInfo.dat (Optional)

Advertisement images are updated using the software update program. While updating program
proceeds, a line of message shows up in the main screen. If you want to change the message, just
edit UpdateInfo.dat. The message length is up to 40 characters. A sample content is as follows.
You can replace “A sample message.(V1.21)” to your own message.

A sample message. (V1.21)

UpdateInfo.dat

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7.5.1.3 Making SW Update media

1) Make “UPDATE” folder in the USB memory drive or the SD Card.
2) Make “NH2700CE” folder in the “UPDATE” folder.
3) Make “PATCH” folder in the “NH2700CE” folder.
4) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional)
5) Make “ADVERTISEMENT” folder in the “PATCH” folder.
6) Make “1024_600”(NH2700) / “800_600”(NH1800SE) folder in “ADVERTISEMENT” folder.
7) Copy all image files to under “1024_600” / “800_600” folder.(check the file name)

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The following picture describes the layout of the USB Drive or SD Card.

(If you have NH1800SE, you can see the same layout except “1024_600” folder. “1024_600”
folder is replaced “800_600” folder.)

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7.5.2 Execute updating

7.5.2.1 Software Update

Advertisement images can be installed or updated by Software Update tool in supervisor menu.
You can update advertisement images by software downloading with MoinView server. Please refer to
the MoinView manual for the detail downloading functionality.

1) Press SYSTEM SETUP button.

2) Press SYSTEM CONTROL button.

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3) Plug the USB drive in USB slot and press left-top function key, “SOFTWARE UPDATE”.

4) Press left function key, “YES”.

When “YES” button is selected, new software in USB drive is transferred to a dedicated
directory(ATM) and ATM will start to reboot automatically.

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7.5.2.2 Enable Welcome Advertisement

You can enable or disable Welcomoe Advertisement in the supervisor menu.

1) Press CUSTOMER SETUP button

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2) Press “WELCOME ADVERTISEMENT” button

3) Press “WELCOME ADVERTISEMENT” button

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4) You can enable or disable Advertisement images to view by pressing “SCREEN” Key.

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7.5.2.3 Enable Transaction Advertisement

You can enable or disable Transaction Advertisement in the supervisor menu.

1) Press CUSTOMER SETUP button

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2) Press “ADVERTISEMENT” button

3) Press “TRANSACTION ADVERTISEMENT” button

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5) You can enable or disable transaction dvertisement images to view by pressing “SCREEN” Key.

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7.5.3 Making MoniView update media

All supported image format refer to “Supported Image Format”

1) Make “PATCH” folder.

2) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional)
3) Make “ADVERTISEMENT” folder in the “PATCH” folder.
4) Make “1024_600” (NH2700) / “800_600” (NH1800SE) folder in “ADVERTISEMENT” folder.
5) Copy all image files to under “1024_600” (NH2700) / “800_600” (NH1800SE) folder.
(check the file name)
6) Make comperessed file like the below layout.

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The following picture describe the layout of Zip file

PATCH.ZIP

UpdateInfo.dat

ADVERTISEMENT

1024_600

Adv_01.jpg

Adv_02.jpg

Adv_03.jpg

Adv_04.jpg

Adv_05.jpg

Adv_06.jpg

TranAdv_01.jpg

TranAdv_02.jpg

TranAdv_03.jpg

TranAdv_04.jpg

TranAdv_05.jpg

TranAdv_06.jpg

And you can download the “Patch.zip” using MoniView.

(If you have NH1800SE, you can see the same layout except “1024_600” folder. “1024_600”
folder is replaced “800_600” folder.)

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7.6 Background Image Update Guide

7.6.1 Preparation
Software Update function in Nautilus Hyosung’s Windows CE Machine is applicable to update
advertisement images.

7.6.1.1 Supported Image Format

The following table describe the supporting format of change background image
Model Image Size DPI Color File Format Max Size (one image)
NH-2700 1024 X 600 72 24bit color JPEG 300KB
NH-1800SE 800 X 600 72 24bit color JPEG 300KB

The following table describe the file name and path of advertisement images. The path in blow table
indicates image size is 1024 X 600
Background File Name Path
Screen #1 Back_1.jpg \ATM\Screen\Backs\1024_600\Function (F/K)
\ATM\Screen\Backs\1024_600\Touch (Touch)
\ATM\Screen\Backs\800_600\Function (NH1800SE)
Screen #2 Back_2.jpg \ATM\Screen\Backs\1024_600\Function (F/K)
\ATM\Screen\Backs\1024_600\Touch (Touch)
\ATM\Screen\Backs\800_600\Function (NH1800SE)
Screen #3 Back_3.jpg \ATM\Screen\Backs\1024_600\Function (F/K)
\ATM\Screen\Backs\1024_600\Touch (Touch)
\ATM\Screen\Backs\800_600\Function (NH1800SE)
Screen #4 Back_4.jpg \ATM\Screen\Backs\1024_600\Function (F/K)
\ATM\Screen\Backs\1024_600\Touch (Touch)
\ATM\Screen\Backs\800_600\Function (NH1800SE)
Screen #5 Back_5.jpg \ATM\Screen\Backs\1024_600\Function (F/K)
\ATM\Screen\Backs\1024_600\Touch (Touch)
\ATM\Screen\Backs\800_600\Function (NH1800SE)
Screen #6 Back_6.jpg \ATM\Screen\Backs\1024_600\Function (F/K)
\ATM\Screen\Backs\1024_600\Touch (Touch)
\ATM\Screen\Backs\800_600\Function (NH1800SE)

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7.6.1.2 Updating your own UpdateInfo.dat (Optional)

Background images are updated using the software update program. While updating program
proceeds, a line of message shows up in the main screen. If you want to change the message, just
edit UpdateInfo.dat. The message length is up to 40 characters. A sample content is as follows.
You can replace “A sample message.(V1.21)” to your own message.

A sample message. (V1.21)

UpdateInfo.dat

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7.6.1.3 Makeing SW Update media

1) Make “UPDATE” folder in the USB memory drive or the SD Card.
2) Make “NH2700CE” folder in the “UPDATE” folder.
3) Make “PATCH” folder in the “NH2700CE” folder.
4) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional)
5) Make “SCREEN” folder in the “PATCH” folder.
6) Make “Backs” folder in “SCREEN” folder.
7) Make “1024_600”(NH2700) / “800_600”(NH1800SE) folder in “Backs” folder.
8) If ATM is function type, make “Function” folder in “1024_600”(NH2700) / “800_600”(NH1800SE)
folder
9) If ATM is touch type, make “Touch” folder in “1024_600” folder (NH2700 Only)
10) Copy all image files to under “Function” or “ Touch” folder.(check the file name)
The following picture describes the layout of the USB Drive or SD Card.

(If you have NH1800SE, you can see the same layout except “1024_600” folder. “1024_600”
folder is replaced “800_600” folder.)

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7.6.2 Execute updating

7.6.2.1 Software Update

Advertisement images can be installed or updated by Software Update tool in supervisor menu.
You can update advertisement images by software downloading with MoinView server. Please refer to
the MoinView manual for the detail downloading functionality.

1) Press SYSTEM SETUP button.

2) Press SYSTEM CONTROL button.

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3) Plug the USB drive in USB slot and press left-top function key, “SOFTWARE UPDATE”.

4) Press left function key, “YES”.

When “YES” button is selected, new software in USB drive is transferred to a dedicated
directory(ATM) and ATM will start to reboot automatically.

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7.6.2.2 Setup change background

You can set up change background option in the supervisor menu.

1) Press CUSTOMER SETUP button

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2) Press “OPTIONAL FUNCTION 2” button

3) Press “SCREEN SERVICES” button

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4) Press “CHANGE BACKGROUND” button

5) You can set up change background images to view by pressing “SCREEN” Key or
“DEFAULT SCREEN”.

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7.6.3 Making MoniView update media

All supported image format refer to “Supported Image Format”

1) Make “PATCH” folder.

2) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional)
3) Make “SCREEN” folder in the “PATCH” folder.
4) Make “Backs” folder in “SCREEN” folder.
5) Make “1024_600”(NH2700) / “800_600”(NH1800SE) folder in “Backs” folder.
6) If ATM is function type, make “Function” folder in “1024_600”(NH2700) / “800_600”(NH1800SE)
folder
7) If ATM is touch type, make “Touch” folder in “1024_600” folder (NH2700 Only)
8) Copy all image files to under “Function” or “ Touch” folder.(check the file name)
9) Make comperessed file like the below layout.

The following picture describe the layout of Zip file

ZIP PATCH.ZIP

UpdateInfo.dat

SCREEN

Backs

1024_600

Function

JPG Back_1.jpg

JPG Back_2.jpg

JPG Back_3.jpg

JPG Back_4.jpg

JPG Back_5.jpg

JPG Back_6.jpg

And you can download the “Patch.zip” using MoniView.

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7.7 Weather Service Guide (NH2700 Only)

ATM from the idle screen, a feature that will display weather information.
Weather information set up and updated only by MoniView, ATM displaying weather
information for today and tomorrow that gives
How to register and update detailed weather information, please see the manual of
MoniView.

Ex) Weather Service Display Screen

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