Venue Handbook 1.

2 Shuffle Master Equinox

CONTENTS

THINGS TO REMEMBER............................................................................................. 3

SHUFFLE MASTER EQUINOX EGM ........................................................................... 4

MAIN DOOR................................................................................................................. 5

MAIN CABINET............................................................................................................ 6

JACKPOT/AUDIT KEY ................................................................................................ 7

CLEAR AN ERROR/LOCKUP...................................................................................... 8

CLEAR A CANCEL CREDIT ........................................................................................ 9

ACCESSING THE HARD METERS ........................................................................... 10

AUDIT MODE ............................................................................................................. 11

METERING INFORMATION....................................................................................... 14

STANDARD METERS................................................................................................ 15

LAST 10 BANKNOTES HISTORY ............................................................................. 17

JACKPOT INFORMATION......................................................................................... 18

RESET ALL PERIODIC METERS .............................................................................. 20

PREVIOUS GAME HISTORY..................................................................................... 21

HOPPER METERS AND REFILL ............................................................................... 23

EGM POLL ID ............................................................................................................ 25

CASHOUT HISTORY ................................................................................................. 26

ADJUSTING EGM SOUND VOLUME ........................................................................ 27

REMOVE/REPLACE NOTE STACKER ..................................................................... 29

REMOVE AND REPLACE HOPPER.......................................................................... 30

REMOVE AND REPLACE COIN VALIDATOR .......................................................... 31

COMMON ERROR MESSAGES ................................................................................ 33

FAULT REPORTING.................................................................................................. 35

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Things to remember

IMPORTANT

The EGM must be powered off before removing

devices such as the Hopper, Coin Validator, or

Note Stacker.

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Shuffle Master Equinox EGM

Audit/J-
Key Lock

Hard Meters

Main Door
Lock

Figure 1: Shuffle Master Equinox EGM

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MAIN DOOR

Touch
Screen LCD

Coin
Validator

Coin
Diverter
Button Panel
Assembly

Coin Chute
Assembly

Figure 2: Inside Main Door

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MAIN Cabinet

Power
Switch

Note
Validator

Fuse
Box

Note
Hopper Stacker

Figure 3: Main Cabinet

The power switch is positioned differently to other EGMs. It

is located on the left hand side of EGM instead of the right
hand side.

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JACKPOT/AUDIT KEY

The key is used for dual purposes depending on the direction

that the switch is activated.

Figure 4: Jackpot/Audit Lock

Audit Key (Clockwise)

The ‘Audit’ position allows the operator access to the Audit Mode Menu.

(Refer to Page 11)

Jackpot/J-Key (Anti-Clockwise)

The ‘Jackpot Reset’ position allows the operator to perform the following tasks:

 Clear an error/lockup state that caused a CALL ATTENDANT message to be

displayed

 Clear the credit meter after a cancelled credit pay out

 Illuminate the Hardmeters

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Clear an Error/Lockup

Figure 5: Call Attendant Screen

1. To clear a lockup state that caused a CALL ATTENDANT message to be

displayed, turn the J-Key to the ‘Jackpot Reset’ position.

Figure 6: Error Recovery Screen

2. Press [Select] to obtain a list of actions required to solve the problem.

If this fails to clear the error, the Audit Mode will need to be
used to further diagnose the problem.

3. After the problem has been resolved, return the J-Key to its original position to

resume Game Play.

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Clear A CANCEL CREDIT

1. When a Cancel Credit is displayed on the EGM.

Figure 7: Cancel Credit Screen

2. Clear the Cancel Credit by turning the J- Key to the ‘Jackpot Reset’ position.

Figure 8: Cancel Credit Resolved Screen

3. Once payout details have been recorded, return the J-Key to its original position

to resume Game Play.

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Accessing THE HARD METERS

The Hard Meters are located underneath the Jackpot/Audit Lock.

1. Turn the J-Key to the ‘Jackpot Reset’ position. This will illuminate the Hard

Meters.

Figure 9: Hard Meters

2. To exit, return the J-Key back to its original position.

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AUDIT MODE

1. To access the ‘Main Menu’ in Audit Mode, turn the Audit Key to the ‘Audit’

position.

Figure 10: Audit Mode Main Menu

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Audit Mode Menu Structure

The following diagram lists the hierarchy of all functions available through the Audit

Mode Menu.

Metering Information Standard Meters

Standard Meters Master /Periodic Meters
Monitor Current Meters Game Meters
Monitor Snapshot Meters
Last 10 Bank Notes History Stacker Meters /Clearance
Stacker Meters /Clearance
Cash Box Meters/Clearance Bank Note Information
Hopper Meters Perform Stacker Clearance
Gamble Meters
Game Play Statistics Meters Cash Box Meters /Clearance
Door Access Meters
Error Meters Perform Cash Box Clearance
Jackpot Information
Reset All Periodic Meters
Gamble Meters
Master/Periodic Meters
Audit Mode Previous Games History
Game Meters
Attendant Reserve Gamble
Metering Information Meter Jackpot Information
Previous Games History Feature
Hopper Refill Standalone Jackpot History
Test Menu Standalone Jackpot Meters
Hopper Refill Mystery Jackpot Win History
Error Help
Set Machine Options Mystery Jackpot Information
Number of Coins to Refill
Machine Identification Mystery Jackpot Configuration History
View Hopper Meters
EGM Information Perform Refills
Power Save
Audit Information Test Menu
Encryption Keys Reset
PSD Verification Set Machine Option Game Test
Hopper Payout Test
Terminal Setup
Coins to Hopper Test
Standard Machine Setup Standard Machine Setup Coins to Cash Box Test
Hardware Secure Setup
Main Volume Door & Optics Test
Bank Note Secure Setup
Alarm Volume Bank Note Validator Test
EGM Secure Setup
Main Hopper Payout Sound Test
Game Secure Setup
Save Setup Key Test
Standalone Jackpot Configuration
Visual Display Unit Test
Watch Dog Test
View CRAM
Audit Information
View NVRAM
Event Log View Error Log
Cashout History View Lockup History
Substantial Win Log Touch Screen Test
Tower Light Test
Debug Menu
Note: Bold items are covered in this document View VLC Comms Log

Figure 11: Audit Mode Menu Structure

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How To Navigate through the Menu Items

Once in the Audit Mode Screen, use the following buttons to navigate:

 [Prev] and [Next] Buttons to move up or down to highlight menu option.

 [Select] Button to enter the highlighted menu.

 [+1] or [-1] to increase or decrease the number.

 [<] or [>] to move decimal position left or right.

 [Back] Button to return to previous menu.

Figure 12: Touch Screen Controls

These buttons map to the corresponding Game Play buttons as shown in the following

picture.

Figure 13: Game Play Button Panel

Either the Game Play Buttons or the Touch Screen may be used to navigate through
the menus.

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METERING INFORMATION

1. From ‘Main Menu’ screen, highlight ‘Metering Information’ and then press the

[Select] Button.

2. To exit out of ‘Metering Information’ screen and return to the ‘Main Menu’, press

the [Back] Button.

Figure 14: Metering Information Menu

Frequently used submenus

The ‘Metering Information’ screen provides users access to other meter submenus.

The following are the most frequently used ‘Meter Information’ submenus:

 Standard Meters

 Jackpot Information

 Reset All Periodic Meters

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STANDARD METERS

1. From ‘Metering Information’ screen, highlight ‘Standard Meters’ and then press the

[Select] Button.

The ‘Standard Meters’ menu is displayed with the following submenus:

 Master/Periodic Meters

 Game Meters:

Master/Periodic Meters

2. Select this submenu to view and record the meters.

Within this screen, the commonly venue required information are found such

as:

 Games played

 EGM Turnover / Wins

 Cancelled Credits

 Coins In / Out

 Banknotes In

 Total Jackpot Wins

 Money In / Out

Game Meters

3. Select this submenu to view game meters such as Games Played / Turnover /

Wins.

4. To view any of the submenu items, highlight and then press [Select] Button.

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Below is the submenu for Master/Periodic Meters.

Figure 15: Standard Meters

5. To exit out of the submenu, press [Back] Button, which will return to ‘Standard

Meters’.

6. Press [Back] Button to exit back to ‘Metering Information’.

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LAST 10 BANKNOTES HISTORY

1. From ‘Metering Information’ screen, highlight ‘Last 10 Banknotes History’ and then

press the [Select] Button.

The history of the last 10 notes inserted into the EGM will be
displayed from newest (1) to the oldest (10).
Each note entry has a date, time and denomination value.

2. Press [Back] Button to exit back to ‘Metering Information’.

Figure 16: Banknote Information

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JACKPOT INFORMATION

1. From ‘Metering Information’ screen, highlight ‘Jackpot Information’ and then press

the [Select] Button.

The Jackpot Information menu provides all the information

related to Jackpots.

2. To view any of the submenu items, highlight and then press [Select] Button.

3. To exit out of the submenu, press [Back] Button, which will return to ‘Jackpot

Information’.

4. Press the [Back] Button to exit back to ‘Metering Information’.

Figure 17: Jackpot Information Menu

Jackpot Information Submenus

 Standalone Jackpot History

This option lists Stand Alone Progressive (SAP) Jackpots won by the EGM. It

provides details regarding the amount won, level, date and time when SAP

jackpots are awarded.

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 Standalone Jackpot Meters

This option lists all the meters relating to SAP such as increment percentage,

total SAP Amount Won and Current SAP value.

Use the [Next Level] Button to toggle between different SAP levels.

 Mystery Jackpot Win History

This option lists Mystery Jackpots won by the EGM. It provides details regarding

the amount won, level, date and time when Mystery Jackpots are awarded.

 Mystery Jackpot Information

This option lists all the information regarding the Mystery Jackpot

Configuration.

 Mystery Jackpot Configuration History

This option lists the history of Jackpots that have been configured in the EGM.

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RESET ALL PERIODIC METERS

1. From ‘Metering Information’ screen, highlight ‘Reset All Periodic Meters’ and then

press the [Select] Button.

The following confirmation message will be displayed on the screen:

Reset all periodic Meters?

2. Press either [Yes] Button to Reset (i.e. Step 2a) or [Back] Button to Cancel (i.e.

Step 2b).

Figure 18: Reset Periodic Meters Confirmation Screen

2a. Press [Yes] Button to reset all Periodic Meters to Zero.

A confirmation will appear on the screen momentarily and upon completion, the

screen will automatically exit back to ‘Metering Information’ Screen.

Figure 19: Periodic Meters Reset Confirmation Message

2b. Press [Back] Button to return to the ‘Metering Information’ screen without

resetting.

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PREVIOUS GAME HISTORY

1. From ‘Main Menu’ screen, highlight ‘Previous Games History’ and then press the

[Select] Button.

The ‘Previous Games History’ screen information lists the outcome of the last 50

games played from the newest (Old Game # 1) to the oldest (Old Game #50).

This information is useful for validating game outcomes and

helping to settle customer disputes.

2. Use [Prev] Button and [Next] Button to navigate through the last 50 games

played in the EGM from the most recent (Old Game #1) to the oldest (Old Game

#50).

3. Press [Select] Button to view the selected game.

4. Press [Back] Button to return to ‘Main Menu’ screen.

The results and outcomes of the last game played (Old Game #1) is displayed.

Figure 20: Last Game Played History Screen

Within the ‘Last Game Played History’ screen, use the following buttons to view the

different options available:

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Gamble Button

Pressing the [Gamble] Button will display the gamble results if a gamble was

played after the initial game win.

Meter Button

Pressing the [Meter] Button will displays the audit meters of the game you are

viewing.

Feature Button

The [Feature] Button is only available with games that triggered a feature.

Pressing this button allows you to view the outcome of each feature game (the last

free spin game will be displayed first, use the [Prev] Button to scroll through all the

free spins).

Figure 21: Feature Game Screen

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HOPPER METERS AND REFILL

The “Hopper Refill” function can only be accessed from the

“Main Menu”. The Main Door MUST be opened to perform
the Hopper fill.
Perform Refill

1. Open Main door

2. Turn the Audit Key to access the ‘Audit Mode’.

The ‘Error Recovery’ menu is displayed.

3. Press the [Back] Button twice to exit the ‘Error Recovery’ screen and return to the

‘Main Menu’.

4. Navigate to the ‘Hopper Refill’ menu item and press [Select] Button.

The ‘Hopper Refill’ menu is displayed.

The default is set to the ‘Number of Coins to be refilled’ with

amount that was set at Master Reset stage.

Figure 22: Hopper Refill Menu

To change this value, use the following buttons:

 [+1] or [-1] to increase or decrease the number

 [<] or [ >] to move position left or right (e.g. 0300 for $300)

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5. Highlight ‘Perform Refill’ and then press the [Select] Button.

The following message will be displayed on the screen:

Refill hopper with xxx tokens, then close main door; Then

press Yes Button; Otherwise, press No button to cancel.

Proceed to Step 6 to continue with Hopper Refill or Step 8 to cancel the Hopper

refill.

6. Fill the hopper with the corresponding amount of coins as entered in step 4.

7. Press [Yes] Button.

If the procedure is performed correctly, a message “Refill performed” will appear

and then automatically exit back to ‘Hopper Refill’ screen.

Figure 23: Refill Performed Confirmation Screen

For additional refills, go back to Step 2 and repeat the process. Ensure the Main

Door remains opened.

8. To cancel the Hopper Refill, press [No] Button to return to ‘Hopper Refill’ screen.

9. To return to the ‘Main Menu’ screen, press the [Back] Button.

10. Close the Main door.

11. Return the Audit Key to its original position to return to Game Play.

View Hopper Meters

1. From the ‘Hopper Refill’ Menu, highlight ‘Hopper Meters’ and then press the

[Select] Button.

Hopper Meters screen is displayed.

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EGM POLL ID

The EGM Poll ID is found in the EGM Information

1. From the ‘Main Menu’, highlight ‘EGM Information’ and then press the [Select]

Button.

Figure 24: EGM Information Screen

The EGM Information screen is displayed. The EGM Poll ID is the Terminal ID.

2. To exit back to ‘Main Menu’, press the [Back] Button.

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CASHOUT HISTORY

1. From the ‘Main Menu’, highlight ‘Audit Information’ and then press the [Select]

Button.

2. A list of ‘Audit Information’ submenus is displayed. From this list highlight ‘Cashout

History’ and then press [Select] Button.

Cashout Transactions that have occurred on the machine are displayed from the

latest (1) to the oldest (10).

Figure 25: Audit Information Menu

3. To exit back to ‘Audit Information’ press [Back] Button.

4. To exit back to ‘Main Menu’ press [Back] Button.

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ADJUSTING EGM SOUND VOLUME

1. From the ‘Main Menu’, highlight ‘Set Machine Options’ and then press the [Select]

Button.

The ‘Set Machine Options’ menu is displayed.

2. Highlight ‘Standard Machine Setup’ and press [Select] Button.

The ‘Standard Machine Setup’ menu is displayed.

Figure 26: Standard Machine Setup Screen

Use the following buttons to change the Volume level:

 [+1] or [-1] to increase or decrease Volume level

 [<] or [>] to move position left or right.

 [Prev] or [Next] to move up or down

The Max Hopper Payout is the maximum coins the hopper is allowed to payout. This

figure is set from the host.

3. Highlight ‘Save Setup’ and press [Select] Button.

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The confirmation message is displayed.

Figure 27: Machine Setup Confirmation Message

4. Press [Confirm] Button to save new settings (or any other button to cancel).

5. To exit back to ‘Main Menu’ press [Back] Button.

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REMOVE/Replace NOTE Stacker

Remove Note Stacker

1. Open the Main Door.

2. Power off the EGM.

3. Unlock the note stacker lock mechanism. The security arms drop down.

Figure 28: Note Stacker ‘Unlocked’

4. Remove the note stacker by sliding out of its housing.

Replace Note Stacker

1. Replace the note stacker by sliding into its housing.

2. Lock the note stacker lock mechanism. The security arms rise up.

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REMOVE AND REPLACE HOPPER

The Hopper used by Shuffle Master differs from the Hopper

used by other manufacturers in that it incorporates theft
proof mechanisms. Access to the coins inside the Hopper
can only be done with the Hopper removed.

POWER OFF the EGM before removing the Hopper.

Remove Hopper
1. Open the Main Door.

2. Power off the EGM.

3. Remove the hopper by sliding towards you.

Replace Hopper
1. Reinstall the Hopper by sliding into its housing.

2. Turn the Power switch on.

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REMOVE AND REPLACE COIN VALIDATOR

The Coin Validator is located in the main door assembly.

The Coin Validator is held in place by four plastic rods

pushed into the plastic clasps of the Coin Chute Assembly.

The Coin Validator should only be removed to clear coin jams

that could not otherwise be cleared.

Plastic
Rods

Grip
Here

Figure 29: Removing the Coin Validator

Remove Coin Validator

1. Open the Main Door.

2. Power off the EGM.

3. Grab onto the Coin Validator via the points indicated in the diagram.

4. Twist it so that one side comes out first.

Ensure you do not pull the Coin Validator out too far as there
are cables attached to it.

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5. Lift the Coin Validator off the Coin Chute assembly clasp.

6. Clear any Jams or faults.

Replace Coin Validator

1. Align the Coin Validator so that the cables are facing towards you and are on the

top left side of the unit.

2. Line up its four plastic rods into the corresponding clasp of the Coin Chute

assembly and gently push it in until a clicking sound is heard.

3. Power on EGM.

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COMMON ERROR MESSAGES

The following general errors and possible fault clearing procedures are for machine

attendants.

If you are unable to resolve the error, call the Service

Support Centre.

Error Cause Remedy

Coin Tilts Coin jam in Coin Validator or 1. Check Coin Validator
broken diverter in the Coin (refer page 31)
Diverter. 2. Check Coin Diverter (see
diagram in page 5)
3. Turn the J-Key to the
‘Jackpot Reset’ position
4. Return the J-Key to its
original position
Coin Diverter/Optics Error Coin goes to wrong path or 1. Check Coin Diverter (see
cable/wires are damaged. diagram in page 5)

2. Turn the J-Key to the

‘Jackpot Reset’ position
3. Return the J-Key to its
original position
Hopper Jam Coin jammed in the hopper. 1. Empty the hopper, check
for any obstructions (refer
page 23)
2. Replace the coins

3. Turn the J-Key to the

‘Jackpot Reset’ position
4. Return the J-Key to its
original position
Hopper Empty Low amount of coins or no 1. Follow hopper refill
coins in the hopper bowl. procedure (refer page 23)
2. Turn the J-Key to the
‘Jackpot Reset’ position
3. Return the J-Key to its
original position
Hopper Extra Coin Paid Extra coins have been 1. Check hopper (refer page
dispensed by the hopper. 23)

2. Turn the J-Key to the

‘Jackpot Reset’ position
3. Return the J-Key to its
original position

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Error Cause Remedy

Stacker Jam/Full Note stacker is jammed or full 1. Check Note Stacker
2. Perform Note Stacker
Clearance (refer page 29)
3. Turn the J-Key to the
‘Jackpot Reset’ position
4. Return the J-Key to its
original position
Stacker Removed Note Stacker has been 1. Replace the Note Stacker
removed (refer page 29)
2. Turn the J-Key to the
‘Jackpot Reset’ position
3. Return the J-Key to its
original position
Main Door Cable/wires, optics damaged 1. Open and close door
Open or door possibly misaligned 2. If error persists, contact
SSC on 1300 656 598
Cashbox Door Cable/wires are damaged or
Open the micro-switch is faulty
Note Door Cable/wires are damaged or
Open the micro-switch is faulty

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Fault Reporting

All Shuffle Master Equinox faults

should be reported to
Service Support Centre (SSC)
on 1300 656 598.

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