DATE CALLS Average S SERVICE LEMax QUEUE

Min QUEUEAverage H FIRST CAL ABANDONEMax TIME

### 219 01:22.9 31.51% 07:51.3 00:01.3 0:03:36 0 56 0.005347
### 133 00:25.7 66.17% 04:44.1 00:00.9 0:03:57 0 15 0:04:44
### 101 00:10.3 81.19% 06:27.3 00:01.3 0:03:59 0 7 0:06:27
### 89 00:04.9 92.13% 01:28.9 00:01.3 0:03:32 0 1 0:01:29
Min TIME Average TIME TO ABANDON
0.000197 0.001516
0:00:01 0:00:56
0:00:40 0:02:28
0:01:29 0:01:29

ACD Queue Quality of Service ( UOB ) IN /Rehab

UOB ) IN /Rehab
DATE CALL ID TIMESTAMCAMPAIGNCALL TYPE AGENT AGENT NADISPOSITI ANI CUSTOMER
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 5.83E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.73E+10 ?????
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10 20184143
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Esca 9.74E+10 20187021
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.73E+10 20184143
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouManual yabdullah Yaqeen AlzUOB - Reso 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff UOB - Esca 5.51E+08 1.04E+09
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Reso 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10 ????
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 5.96E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff UOB - Esca 5.51E+08 1.04E+09
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10 11012374
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Reso 9.73E+10 2.02E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff UOB - Esca 5.59E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound mrazaq Maryam AbUOB - Esca 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Reso 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10 2.02E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.66E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Reso 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Reso 9.73E+10 2.02E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Reso 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Reso 9.73E+10 2.02E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Reso 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.73E+10 11012374
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.73E+10 2.02E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 5E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Reso 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Esca 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.74E+10 2.02E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd UOB - Reso 9.73E+10 20188485
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.74E+10 ???? ????
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10 2.02E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Caller Dis 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 5.43E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound [None] Abandon 5.05E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound zaahmed Zahra Abd No Disposi 9.73E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzUOB - Esca 9.74E+10
### 4E+14 Sun, 1 Oct UOB InbouInbound yabdullah Yaqeen AlzNo Disposi 9.73E+10 2.02E+08
### 4E+14 Sun, 1 Oct UOB InbouInbound zjmansoor Zahra Jaff No Disposi 9.73E+10
DNIS CALL TIMEBILL TIME COST IVR TIME QUEUE WAIRING TIMETALK TIMEHOLD TIMEPARK TIME
9.73E+10 0:00:06 0:00:30 0 0:00:06 00:00.0
9.73E+10 0:00:16 0:00:30 0 0:00:15 00:00.0
9.73E+10 0:00:11 0:00:30 0 0:00:10 00:00.0
9.73E+10 0:00:17 0:00:30 0 0:00:16 00:00.0
9.73E+10 0:00:09 0:00:30 0 0:00:08 00:00.0
9.73E+10 0:00:26 0:00:30 0 0:00:26 00:00.0
9.73E+10 0:00:06 0:00:30 0 0:00:06 00:00.0
9.73E+10 0:00:09 0:00:30 0 0:00:08 00:00.0
9.73E+10 0:00:05 0:00:30 0 0:00:05 00:00.0
9.73E+10 0:00:09 0:00:30 0 0:00:09 00:00.0
9.73E+10 0:00:05 0:00:30 0 0:00:05 00:00.0
9.73E+10 0:00:06 0:00:30 0 0:00:06 00:00.0
9.73E+10 0:04:07 0:04:12 0 0:01:09 00:01.3 1.157E-05 0.00206 0.000868 0
9.73E+10 0:03:03 0:03:06 0 0:01:25 00:01.4 1.157E-05 0.001123 0 0
9.73E+10 0:04:32 0:04:36 0 0:01:38 00:01.4 1.157E-05 0.002014 0 0
9.73E+10 0:04:35 0:04:36 0 0:01:30 00:34.1 1.157E-05 0.002141 0 0
9.73E+10 0:00:44 0:00:48 0 0:00:44 00:00.0
9.73E+10 0:00:11 0:00:30 0 0:00:11 00:00.0
9.73E+10 0:00:24 0:00:30 0 0:00:24 00:00.0
9.73E+10 0:03:33 0:03:36 0 0:00:59 00:01.4 1.157E-05 0.001782 0 0
9.73E+10 0:02:32 0:02:36 0 0:00:28 00:01.4 1.157E-05 0.001435 0 0
9.73E+10 0:02:56 0:03:00 0 0:01:13 00:01.4 1.157E-05 0.001192 0 0
9.73E+10 0:05:26 0:05:30 0 0:01:53 00:20.7 1.157E-05 0.002454 0.00066 0
9.73E+10 0:04:06 0:04:06 0 0:00:32 00:01.4 1.157E-05 0.002465 0 0
9.73E+10 0:02:29 0:02:30 0 0:00:54 00:01.3 1.157E-05 0.001088 0 0
9.73E+10 0:02:59 0:03:00 0 0:00:57 00:01.4 1.157E-05 0.001412 0 0
9.73E+10 0:05:19 0:05:24 0 0:02:14 00:01.4 1.157E-05 0.00213 0 0
9.73E+10 0:02:28 0:02:30 0 0:01:07 00:01.4 1.157E-05 0.000938 0 0
9.73E+10 0:06:59 0:07:00 0 0:01:44 00:01.4 1.157E-05 0.003646 0 0
9.73E+10 0:00:55 0:01:00 0 0:00:55 00:00.0
9.73E+10 0:05:13 0:05:18 0 0:00:57 00:01.4 1.157E-05 0.002951 0.000903 0
9.73E+10 0:01:54 0:01:54 0 0:00:13 00:01.4 1.157E-05 0.001169 0 0
9.73E+10 0:07:59 0:08:00 0 0:01:07 00:01.4 1.157E-05 0.004769 0 0
9.73E+10 0:06:58 0:07:00 0 0:03:56 02:00.4 1.157E-05 0.002106 0 0
9.73E+10 0:03:25 0:03:30 0 0:01:15 00:35.9 1.157E-05 0.001505 0 0
9.73E+10 0:08:08 0:08:12 0 0:03:28 02:25.5 0:00:01 0:04:40 0:00:00 0:00:00
9.73E+10 0:07:58 0:08:00 0 0:02:59 01:19.2 0:00:01 0:04:59 0:00:00 0:00:00
9.73E+10 0:01:56 0:02:00 0 0:01:56 01:00.1
9.73E+10 0:02:06 0:02:06 0 0:02:06 01:04.9
9.73E+10 0:12:27 0:12:30 0 0:01:45 00:01.4 0:00:01 0:10:41 0:00:00 0:00:00
9.73E+10 0:02:50 0:02:54 0 0:00:56 00:01.4 0:00:01 0:01:53 0:00:00 0:00:00
9.73E+10 0:07:07 0:07:12 0 0:00:37 00:01.4 0:00:01 0:06:29 0:00:00 0:00:00
9.73E+10 0:03:38 0:03:42 0 0:01:10 00:01.4 1.157E-05 0.001713 0 0
9.73E+10 0:05:37 0:05:42 0 0:00:29 00:01.4 1.157E-05 0.003553 0.00169 0
9.73E+10 0:03:54 0:03:54 0 0:02:00 00:21.9 1.157E-05 0.001308 0 0
9.73E+10 0:04:24 0:04:24 0 0:00:55 00:01.4 1.157E-05 0.002419 0 0
9.73E+10 0:04:55 0:05:00 0 0:01:03 00:14.7 1.157E-05 0.002674 0.001088 0
9.73E+10 0:10:21 0:10:24 0 0:04:23 01:57.7 1.157E-05 0.004144 0 0
9.73E+10 0:04:28 0:04:30 0 0:02:58 01:59.1 0:00:01 0:01:29 0:00:00 0:00:00
9.73E+10 0:06:06 0:06:06 0 0:02:07 01:08.8 0:00:01 0:03:59 0:00:00 0:00:00
9.73E+10 0:01:28 0:01:30 0 0:01:28 0:00:00 0:00:00
9.73E+10 0:03:52 0:03:54 0 0:00:37 00:01.4 0:00:01 0:03:15 0:00:00 0:00:00
9.73E+10 0:09:27 0:09:30 0 0:00:53 00:38.2 1.157E-05 0.005938 0 0
9.73E+10 0:03:53 0:03:54 0 0:03:52 02:13.0
9.73E+10 0:08:41 0:08:42 0 0:02:48 01:28.9 1.157E-05 0.004074 0 0
9.73E+10 0:03:03 0:03:06 0 0:03:03 01:07.7
9.73E+10 0:00:24 0:00:30 0 0:00:23 00:00.0
9.73E+10 0:06:26 0:06:30 0 0:01:06 00:03.4 1.157E-05 0.003704 0 0
9.73E+10 0:03:58 0:04:00 0 0:01:01 00:18.3 1.157E-05 0.002049 0 0
9.73E+10 0:08:02 0:08:06 0 0:05:05 03:48.4 1.157E-05 0.002037 0 0
9.73E+10 0:00:23 0:00:30 0 0:00:22 00:00.0
9.73E+10 0:04:17 0:04:18 0 0:04:16 03:31.3
9.73E+10 0:02:06 0:02:06 0 0:02:05 00:53.3
9.73E+10 0:11:16 0:11:18 0 0:02:11 01:02.3 0:00:01 0:09:04 0:02:07 0:00:00
9.73E+10 0:03:45 0:03:48 0 0:03:45 02:46.8
9.73E+10 0:06:23 0:06:24 0 0:03:50 02:57.1 1.157E-05 0.001771 0 0
9.73E+10 0:00:48 0:00:48 0 0:00:48 00:00.0
9.73E+10 0:03:42 0:03:42 0 0:03:41 02:43.3
9.73E+10 0:09:19 0:09:24 0 0:03:02 02:09.7 1.157E-05 0.004363 0.002662 0
9.73E+10 0:07:00 0:07:00 0 0:03:59 02:51.6 0:00:01 0:03:01 0:00:00 0:00:00
9.73E+10 0:06:19 0:06:24 0 0:05:08 04:27.2 0:00:01 0:01:11 0:00:00 0:00:00
9.73E+10 0:07:51 0:07:54 0 0:03:24 01:28.5 0:00:01 0:04:27 0:00:00 0:00:00
9.73E+10 0:01:48 0:01:48 0 0:01:48 00:00.0
9.73E+10 0:04:50 0:04:54 0 0:02:22 01:09.5 1.157E-05 0.001713 0 0
9.73E+10 0:12:20 0:12:24 0 0:03:47 02:53.7 1.157E-05 0.005938 0 0
9.73E+10 0:06:50 0:06:54 0 0:04:02 03:00.5 1.157E-05 0.001933 0 0
9.73E+10 0:07:35 0:07:36 0 0:04:27 02:25.9 1.157E-05 0.002176 0 0
9.73E+10 0:03:55 0:04:00 0 0:02:26 01:50.6 0:00:01 0:01:28 0:00:00 0:00:00
9.73E+10 0:02:55 0:03:00 0 0:02:55 01:38.7
9.73E+10 0:01:58 0:02:00 0 0:01:58 01:04.5
9.73E+10 0:03:16 0:03:18 0 0:03:16 02:16.1
9.73E+10 0:00:48 0:00:48 0 0:00:48 00:00.0
9.73E+10 0:08:07 0:08:12 0 0:02:36 01:43.0 0:00:01 0:05:31 0:02:11 0:00:00
9.73E+10 0:04:33 0:04:36 0 0:03:04 01:47.9 1.157E-05 0.00103 0 0
9.73E+10 0:07:48 0:07:48 0 0:04:29 03:27.3 0:00:01 0:03:19 0:00:00 0:00:00
9.73E+10 0:05:58 0:06:00 0 0:05:57 04:30.1
9.73E+10 0:00:22 0:00:30 0 0:00:22 00:00.0
9.73E+10 0:02:16 0:02:18 0 0:02:16 01:25.2
9.73E+10 0:08:50 0:08:54 0 0:05:55 04:38.7 1.157E-05 0.002014 0 0
9.73E+10 0:03:11 0:03:12 0 0:03:10 02:11.1
9.73E+10 0:00:08 0:00:30 0 0:00:07 00:00.0
9.73E+10 0:06:36 0:06:36 0 0:02:09 01:22.5 0:00:01 0:04:27 0:00:00 0:00:00
9.73E+10 0:05:34 0:05:36 0 0:02:08 01:09.5 1.157E-05 0.002373 0.000787 0
9.73E+10 0:09:30 0:09:30 0 0:05:55 03:56.3 0:00:01 0:03:34 0:00:00 0:00:00
9.73E+10 0:03:02 0:03:06 0 0:03:01 00:30.9
9.73E+10 0:03:58 0:04:00 0 0:01:43 00:01.4 1.157E-05 0.001562 0 0
9.73E+10 0:02:37 0:02:42 0 0:01:03 00:01.4 1.157E-05 0.001088 0 0
9.73E+10 0:05:41 0:05:42 0 0:03:08 01:55.2 0:00:01 0:02:33 0:00:00 0:00:00
9.73E+10 0:08:14 0:08:18 0 0:06:36 04:57.1 1.157E-05 0.001134 0 0
9.73E+10 0:06:20 0:06:24 0 0:01:27 00:27.0 0:00:01 0:04:53 0:00:00 0:00:00
9.73E+10 0:03:32 0:03:36 0 0:02:27 01:35.4 1.157E-05 0.000741 0 0
9.73E+10 0:04:14 0:04:18 0 0:04:14 03:19.2
9.73E+10 0:08:38 0:08:42 0 0:02:44 01:09.9 1.157E-05 0.004086 0.001019 0
9.73E+10 0:04:47 0:04:48 0 0:03:16 01:39.7 1.157E-05 0.001053 0 0
9.73E+10 0:00:01 0:00:30 0 0:00:01 00:00.0
9.73E+10 0:07:39 0:07:42 0 0:02:12 00:48.8 1.157E-05 0.003773 0 0
9.73E+10 0:02:59 0:03:00 0 0:00:54 00:01.4 1.157E-05 0.001435 0 0
9.73E+10 0:06:14 0:06:18 0 0:01:55 00:56.9 1.157E-05 0.002986 0 0
9.73E+10 0:03:20 0:03:24 0 0:01:25 00:01.4 1.157E-05 0.001331 0 0
9.73E+10 0:03:34 0:03:36 0 0:01:29 00:01.4 1.157E-05 0.001447 0 0
9.73E+10 0:01:19 0:01:24 0 0:01:19 00:00.0
9.73E+10 0:02:46 0:02:48 0 0:00:38 00:01.6 0:00:02 0:02:07 0:00:00 0:00:00
9.73E+10 0:00:19 0:00:30 0 0:00:18 00:00.0
9.73E+10 0:02:26 0:02:30 0 0:00:31 00:01.4 0:00:01 0:01:55 0:00:00 0:00:00
9.73E+10 0:07:08 0:07:12 0 0:01:36 00:43.6 1.157E-05 0.003843 0 0
9.73E+10 0:03:08 0:03:12 0 0:01:57 00:58.1 1.157E-05 0.000822 0 0
9.73E+10 0:01:55 0:02:00 0 0:00:11 00:01.4 0:00:01 0:01:44 0:00:00 0:00:00
9.73E+10 0:02:27 0:02:30 0 0:00:53 00:01.4 0:00:01 0:01:33 0:00:00 0:00:00
9.73E+10 0:01:06 0:01:06 0 0:01:06 00:00.0
9.73E+10 0:03:26 0:03:30 0 0:01:02 00:01.4 0:00:01 0:02:23 0:00:00 0:00:00
9.73E+10 0:00:37 0:00:42 0 0:00:37 00:00.0
9.73E+10 0:03:25 0:03:30 0 0:01:06 00:01.3 1.157E-05 0.001609 0 0
9.73E+10 0:07:02 0:07:06 0 0:00:54 00:01.4 1.157E-05 0.004259 0 0
9.73E+10 0:12:28 0:12:30 0 0:03:15 01:34.5 1.157E-05 0.006389 0.001065 0
9.73E+10 0:08:26 0:08:30 0 0:02:14 01:07.4 0:00:01 0:06:11 0:00:00 0:00:00
9.73E+10 0:12:01 0:12:06 0 0:06:54 04:38.8 1.157E-05 0.003553 0.001574 0
9.73E+10 0:02:59 0:03:00 0 0:02:58 01:57.4
9.73E+10 0:02:10 0:02:12 0 0:02:10 01:30.1
9.73E+10 0:03:20 0:03:24 0 0:03:20 03:03.9
9.73E+10 0:07:20 0:07:24 0 0:04:18 03:03.4 0:00:01 0:03:02 0:00:00 0:00:00
9.73E+10 0:09:00 0:09:00 0 0:06:45 05:47.8 1.157E-05 0.001562 0 0
9.73E+10 0:03:51 0:03:54 0 0:00:59 00:01.4 1.157E-05 0.001979 0 0
9.73E+10 0:04:23 0:04:24 0 0:00:17 00:01.4 1.157E-05 0.002847 0 0
9.73E+10 0:03:35 0:03:36 0 0:02:51 01:38.0 1.157E-05 0.000509 0 0
9.73E+10 0:02:03 0:02:06 0 0:00:26 00:01.4 1.157E-05 0.001123 0 0
9.73E+10 0:02:28 0:02:30 0 0:00:59 00:08.1 1.157E-05 0.001019 0 0
9.73E+10 0:04:05 0:04:06 0 0:01:21 00:01.4 1.157E-05 0.00191 0 0
9.73E+10 0:03:18 0:03:18 0 0:00:54 00:01.4 0:00:01 0:02:23 0:00:00 0:00:00
9.73E+10 0:04:42 0:04:42 0 0:01:07 00:01.4 1.157E-05 0.002488 0 0
9.73E+10 0:09:28 0:09:30 0 0:01:37 00:42.6 1.157E-05 0.005451 0 0
9.73E+10 0:05:19 0:05:24 0 0:00:46 00:33.6 1.157E-05 0.00316 0 0
9.73E+10 0:03:03 0:03:06 0 0:03:03 01:55.9
9.73E+10 0:00:26 0:00:30 0 0:00:26 00:00.0
9.73E+10 0:05:03 0:05:06 0 0:02:26 02:02.6 1.157E-05 0.001806 0 0
9.73E+10 0:06:00 0:06:00 0 0:05:59 04:08.8
9.73E+10 0:05:44 0:05:48 0 0:01:23 00:14.9 1.157E-05 0.003009 0 0
9.73E+10 0:01:41 0:01:42 0 0:01:41 00:42.6
9.73E+10 0:01:02 0:01:06 0 0:01:01 00:00.0
9.73E+10 0:00:02 0:00:30 0 0:00:02 00:00.0
9.73E+10 0:02:00 0:02:00 0 0:02:00 01:12.1
9.73E+10 0:09:49 0:09:54 0 0:04:26 03:25.4 1.157E-05 0.003738 0.001319 0
9.73E+10 0:13:33 0:13:36 0 0:02:09 01:19.5 1.157E-05 0.007905 0.004398 0
9.73E+10 0:02:54 0:02:54 0 0:02:54 01:05.6
9.73E+10 0:03:15 0:03:18 0 0:03:14 02:58.2
9.73E+10 0:09:59 0:10:00 0 0:09:58 07:41.9
9.73E+10 0:06:23 0:06:24 0 0:02:10 01:32.0 1.157E-05 0.002917 0 0
9.73E+10 0:04:16 0:04:18 0 0:04:16 03:27.2
9.73E+10 0:10:45 0:10:48 0 0:08:04 07:51.3 1.157E-05 0.001863 0 0
9.73E+10 0:01:05 0:01:06 0 0:01:05 00:00.0
9.73E+10 0:06:33 0:06:36 0 0:06:33 05:18.4
9.73E+10 0:00:05 0:00:30 0 0:00:05 00:00.0
9.73E+10 0:02:33 0:02:36 0 0:02:33 01:29.8
9.73E+10 0:06:35 0:06:36 0 0:05:15 04:23.9 1.157E-05 0.000914 0 0
9.73E+10 0:03:10 0:03:12 0 0:03:10 02:16.0
9.73E+10 0:01:29 0:01:30 0 0:01:28 00:35.8
9.73E+10 0:00:40 0:00:42 0 0:00:40 00:00.0
9.73E+10 0:00:06 0:00:30 0 0:00:06 00:00.0
9.73E+10 0:01:21 0:01:24 0 0:01:20 00:24.3
9.73E+10 0:07:12 0:07:12 0 0:02:52 01:22.6 2.315E-05 0.003009 0 0
9.73E+10 0:08:11 0:08:12 0 0:06:28 04:58.3 1.157E-05 0.001181 0.000127 0
9.73E+10 0:09:40 0:09:42 0 0:08:20 06:14.6 1.157E-05 0.000926 0 0
9.73E+10 0:04:28 0:04:30 0 0:04:28 04:11.8
9.73E+10 0:01:20 0:01:24 0 0:01:20 00:00.0
9.73E+10 0:03:14 0:03:18 0 0:00:59 00:09.9 1.157E-05 0.001551 0 0
9.73E+10 0:11:37 0:11:42 0 0:04:19 03:35.5 1.157E-05 0.005069 0.000532 0
9.73E+10 0:00:02 0:00:30 0 0:00:02 00:00.0
9.73E+10 0:01:14 0:01:18 0 0:01:14 00:19.5
9.73E+10 0:03:15 0:03:18 0 0:03:14 02:05.2
9.73E+10 0:07:37 0:07:42 0 0:05:37 04:49.3 0:00:01 0:01:59 0:00:00 0:00:00
9.73E+10 0:03:08 0:03:12 0 0:03:07 01:41.4
9.73E+10 0:01:47 0:01:48 0 0:01:46 00:00.0
9.73E+10 0:06:54 0:06:54 0 0:06:54 05:22.7
9.73E+10 0:06:14 0:06:18 0 0:06:14 05:22.2
9.73E+10 0:09:04 0:09:06 0 0:04:58 04:24.0 0:00:01 0:04:06 0:00:00 0:00:00
9.73E+10 0:07:21 0:07:24 0 0:05:55 05:11.9 1.157E-05 0.000995 0 0
9.73E+10 0:09:20 0:09:24 0 0:07:25 06:21.9 1.157E-05 0.001331 0 0
9.73E+10 0:06:02 0:06:06 0 0:06:02 05:04.6
9.73E+10 0:01:25 0:01:30 0 0:01:24 00:00.0
9.73E+10 0:02:31 0:02:36 0 0:02:31 02:03.8
9.73E+10 0:08:09 0:08:12 0 0:07:00 05:21.9 1.157E-05 0.000799 0 0
9.73E+10 0:07:24 0:07:24 0 0:05:39 04:39.4 1.157E-05 0.001204 0 0
9.73E+10 0:00:52 0:00:54 0 0:00:51 00:00.0
9.73E+10 0:08:46 0:08:48 0 0:04:48 03:44.6 1.157E-05 0.002766 0 0
9.73E+10 0:03:19 0:03:24 0 0:03:19 02:41.9
9.73E+10 0:06:08 0:06:12 0 0:03:41 01:32.4 1.157E-05 0.00169 0 0
9.73E+10 0:00:30 0:00:30 0 0:00:30 00:21.0
9.73E+10 0:00:26 0:00:30 0 0:00:26 00:00.0
9.73E+10 0:06:15 0:06:18 0 0:01:24 00:12.4 1.157E-05 0.003368 0.001412 0
9.73E+10 0:01:43 0:01:48 0 0:00:29 00:04.6 1.157E-05 0.000856 0 0
9.73E+10 0:02:21 0:02:24 0 0:00:56 00:01.4 1.157E-05 0.000972 0 0
9.73E+10 0:05:57 0:06:00 0 0:00:54 00:01.3 0:00:01 0:05:02 0:01:37 0:00:00
9.73E+10 0:05:35 0:05:36 0 0:02:42 01:47.9 1.157E-05 0.002002 0 0
9.73E+10 0:06:16 0:06:18 0 0:00:41 00:01.4 1.157E-05 0.003877 0.001921 0
9.73E+10 0:05:54 0:05:54 0 0:02:23 01:40.7 1.157E-05 0.002431 0 0
9.73E+10 0:05:29 0:05:30 0 0:04:08 03:14.5 0:00:01 0:01:21 0:00:00 0:00:00
9.73E+10 0:02:10 0:02:12 0 0:02:09 01:57.3
9.73E+10 0:03:05 0:03:06 0 0:01:34 00:58.6 1.157E-05 0.001053 0 0
9.73E+10 0:04:38 0:04:42 0 0:00:36 00:01.4 1.157E-05 0.002801 0 0
9.73E+10 0:02:51 0:02:54 0 0:01:19 00:01.3 1.157E-05 0.001065 0 0
9.73E+10 0:08:18 0:08:18 0 0:00:51 00:01.4 0:00:01 0:07:26 0:00:00 0:00:00
9.73E+10 0:06:51 0:06:54 0 0:01:31 00:26.8 0:00:01 0:05:20 0:00:00 0:00:00
9.73E+10 0:02:10 0:02:12 0 0:01:15 00:01.3 0:00:01 0:00:55 0:00:00 0:00:00
9.73E+10 0:01:12 0:01:12 0 0:01:12 00:00.0
9.73E+10 0:03:37 0:03:42 0 0:03:37 00:35.3
9.73E+10 0:05:14 0:05:18 0 0:02:07 00:54.9 0:00:01 0:03:07 0:00:00 0:00:00
9.73E+10 0:09:20 0:09:24 0 0:02:55 02:05.9 1.157E-05 0.004456 0 0
9.73E+10 0:03:05 0:03:06 0 0:03:05 01:19.0
9.73E+10 0:01:58 0:02:00 0 0:01:58 00:40.4
9.73E+10 0:06:33 0:06:36 0 0:02:41 02:30.5 1.157E-05 0.002685 0.000278 0
9.73E+10 0:03:43 0:03:48 0 0:03:43 02:29.1
9.73E+10 0:03:05 0:03:06 0 0:03:05 02:05.8
9.73E+10 0:00:53 0:00:54 0 0:00:52 00:00.0
9.73E+10 0:00:39 0:00:42 0 0:00:38 00:16.9
9.73E+10 0:05:31 0:05:36 0 0:03:52 02:40.5 1.157E-05 0.001134 0 0
9.73E+10 0:02:22 0:02:24 0 0:02:22 01:05.8
9.73E+10 0:05:29 0:05:30 0 0:02:56 02:01.5 0:00:01 0:02:32 0:00:00 0:00:00
9.73E+10 0:00:35 0:00:36 0 0:00:34 00:00.0
9.73E+10 0:07:45 0:07:48 0 0:02:36 01:29.6 1.157E-05 0.003576 0.001076 0
9.73E+10 0:02:04 0:02:06 0 0:02:03 01:31.9
9.73E+10 0:07:33 0:07:36 0 0:02:11 01:31.1 1.157E-05 0.003715 0.001609 0
9.73E+10 0:05:17 0:05:18 0 0:02:08 01:41.9 0:00:01 0:03:08 0:00:00 0:00:00
9.73E+10 0:09:47 0:09:48 0 0:05:02 03:57.1 1.157E-05 0.003287 0 0
9.73E+10 0:01:26 0:01:30 0 0:01:26 00:22.9
9.73E+10 0:07:53 0:07:54 0 0:02:21 01:29.3 0:00:01 0:05:32 0:00:00 0:00:00
9.73E+10 0:07:08 0:07:12 0 0:02:49 00:48.6 0:00:01 0:04:19 0:00:00 0:00:00
9.73E+10 0:00:34 0:00:36 0 0:00:34 00:00.0
9.73E+10 0:08:08 0:08:12 0 0:05:51 03:49.6 1.157E-05 0.001586 0 0
9.73E+10 0:06:41 0:06:42 0 0:04:35 04:10.2 1.157E-05 0.001447 0 0
9.73E+10 0:02:15 0:02:18 0 0:02:14 01:28.4
9.73E+10 0:06:04 0:06:06 0 0:02:54 00:17.1 0:00:01 0:03:09 0:00:17 0:00:00
9.73E+10 0:06:40 0:06:42 0 0:00:50 00:01.4 1.157E-05 0.004039 0 0
9.73E+10 0:04:56 0:05:00 0 0:02:07 01:14.4 1.157E-05 0.001944 0 0
9.73E+10 0:07:38 0:07:42 0 0:02:40 01:30.7 1.157E-05 0.003438 0.001644 0
9.73E+10 0:04:15 0:04:18 0 0:02:10 00:36.8 1.157E-05 0.001447 0 0
9.73E+10 0:08:05 0:08:06 0 0:03:24 02:33.1 0:00:01 0:04:41 0:00:00 0:00:00
9.73E+10 0:04:48 0:04:48 0 0:00:25 00:01.4 1.157E-05 0.003044 0 0
9.73E+10 0:09:43 0:09:48 0 0:05:38 04:02.2 0:00:01 0:04:04 0:00:00 0:00:00
9.73E+10 0:02:29 0:02:30 0 0:02:28 01:28.4
9.73E+10 0:06:12 0:06:12 0 0:06:11 05:09.0
9.73E+10 0:00:38 0:00:42 0 0:00:37 00:00.0
9.73E+10 0:05:24 0:05:24 0 0:02:17 00:50.2 1.157E-05 0.002164 0 0
9.73E+10 0:06:52 0:06:54 0 0:01:15 00:01.5 1.157E-05 0.0039 0 0
9.73E+10 0:03:19 0:03:24 0 0:01:07 00:01.3 0:00:01 0:02:12 0:00:00 0:00:00
9.73E+10 0:02:01 0:02:06 0 0:02:01 00:38.2
9.73E+10 0:03:01 0:03:06 0 0:01:28 01:09.5 0:00:01 0:01:32 0:00:00 0:00:00
9.73E+10 0:05:13 0:05:18 0 0:01:23 00:01.4 1.157E-05 0.002662 0 0
9.73E+10 0:05:21 0:05:24 0 0:03:17 01:16.2 0:00:01 0:02:03 0:00:00 0:00:00
9.73E+10 0:01:17 0:01:18 0 0:00:12 00:01.4 1.157E-05 0.000752 0 0
9.73E+10 0:03:33 0:03:36 0 0:02:28 01:14.7 1.157E-05 0.000741 0 0
AFTER CALTRANSFERCONFERENHOLDS ABANDONRECORDINHANDLE TIME
0
0
0
0
0
0
0
0
0
0
0
0
0.000116 1 0 08:01:23(1 0.002176
0.000116 0 08:01:52(1 0.00125
4.63E-05 0 08:02:08(2 0.002049
0.000116 0 08:03:40(3 0.002257
0
0
0
0 1 0 08:05:24(2 0.001782
0.000116 0 08:05:52(2 0.001551
0.000116 0 08:07:21(1 0.001308
0 1 1 0 08:08:00(1 0.002454
0.000116 0 08:07:05(3 0.002581
0.000116 0 08:09:30(1 0.001204
0.000116 0 08:10:48(2 0.001528
0.000116 0 08:14:14(3 0.002245
0.000116 0 08:15:30(1 0.001053
0.000116 0 08:16:51(5 0.003762
0
0.000116 1 0 08:17:39(1 0.003067
0.000116 0 08:18:00(1 0.001285
0.000116 0 08:18:54(6 0.004884
0 1 0 08:22:13(3 0.002106
0.000116 0 08:19:52(2 0.00162
0:00:00 1 0 08:22:06(4 0:04:40
0:00:10 0 08:23:25(4 0:05:09
1
1
0:00:10 0 08:25:21(1 0:10:51
0:00:10 0 08:27:53(1 0:02:03
0:00:00 1 0 08:28:04(6 0:06:29
0.000116 0 08:33:00(2 0.001829
0.000116 1 0 08:33:24(2 0.003669
0.000116 0 08:36:14(1 0.001424
0.000116 0 08:35:19(3 0.002535
0.000116 1 0 08:35:39(1 0.002789
 0 1 0 08:38:59(5 0.004144
0:00:10 0 08:38:18(1 0:01:39
0:00:10 0 08:39:41(3 0:04:09
0:00:08 08:39:44(1 0:01:36
0:00:10 0 08:40:36(3 0:03:25
0.000116 0 08:41:21(8 0.006053
1
0.000116 0 08:46:09(5 0.00419
1
0
0.000116 0 08:50:12(5 0.003819
0 1 0 08:50:06(2 0.002049
0 1 0 08:54:04(2 0.002037
0
1
1
0:00:10 1 0 08:53:04(6 0:09:14
1
0.000116 0 08:55:43(2 0.001887
0
1
0.000116 1 0 08:57:01(0 0.004479
0:00:10 0 08:58:27(3 0:03:11
0:00:10 0 09:01:40(1 0:01:21
0:00:00 1 0 09:02:20(4 0:04:27
0
3.472E-05 0 09:03:02(2 0.001748
0.000116 0 09:05:25(8 0.006053
0.000116 0 09:06:48(2 0.002049
0.000116 0 09:07:13(3 0.002292
0:00:10 0 09:05:34(1 0:01:38
1
1
1
0
0:00:10 1 0 09:09:47(2 0:05:40
0.000116 0 09:10:32(1 0.001146
0:00:10 0 09:12:12(3 0:03:29
1
0
1
0.000116 0 09:15:28(2 0.00213
1
0
0:00:10 0 09:15:42(4 0:04:37
0.000116 1 0 09:16:07(1 0.002488
0:00:10 0 09:19:59(3 0:03:44
1
0.000116 0 09:21:12(2 0.001678
0.000116 0 09:20:39(1 0.001204
0:00:10 0 09:23:38(2 0:02:43
0.000116 0 09:27:24(1 0.00125
0:00:05 0 09:22:25(4 0:04:58
0.000116 0 09:23:44(1 0.000856
1
0 1 1 0 09:26:22(3 0.004086
0 1 0 09:27:24(1 0.001053
0
0.000116 0 09:28:57(5 0.003889
2.315E-05 0 09:29:55(2 0.001458
0 1 0 09:32:03(4 0.002986
0.000116 0 09:34:04(1 0.001447
0 1 0 09:36:56(2 0.001447
0
0:00:10 0 09:37:06(2 0:02:17
0
0:00:02 0 09:37:46(1 0:01:57
0.000116 0 09:39:02(5 0.003958
0.000116 0 09:39:25(1 0.000938
0:00:10 0 09:40:13(1 0:01:54
0:00:10 0 09:44:18(1 0:01:43
0
0:00:02 0 09:46:34(2 0:02:25
0
0.000116 0 09:47:06(2 0.001725
0.000116 0 09:47:11(6 0.004375
0.000116 1 0 09:49:36(2 0.006505
0:00:10 0 09:49:00(6 0:06:22
0 1 1 0 09:53:30(1 0.003553
1
1
1
0:00:03 0 09:55:23(3 0:03:05
0.000116 0 09:58:29(2 0.001678
0.000116 0 09:59:30(2 0.002095
0.000116 0 09:59:28(4 0.002963
0.000116 0 10:03:21(0 0.000625
0.000116 0 10:01:33(1 0.001238
0.000116 0 10:03:46(1 0.001134
0.000116 0 10:05:39(2 0.002025
0:00:10 0 10:06:50(2 0:02:33
0.000116 0 10:07:20(3 0.002604
6.944E-05 0 10:09:24(7 0.005521
0 1 0 10:08:35(4 0.00316
1
0
0.000116 0 10:12:39(2 0.001921
1
0 1 0 10:13:09(4 0.003009
1
0
0
1
0 1 1 0 10:17:22(2 0.003738
0 1 2 0 10:15:27(2:0.007905
1
1
1
5.787E-05 0 10:17:30(4 0.002975
1
0 1 0 10:24:09(2 0.001863
0
1
0
1
0.000116 0 10:26:51(1 0.00103
1
1
0
0
1
0 1 0 10:28:22(4 0.003009
0.000116 1 0 10:32:55(0 0.001296
0 1 0 10:36:11(1 0.000926
1
0
0.000116 0 10:30:30(2 0.001667
0.000116 1 0 10:34:49(4 0.005185
0
1
1
0:00:00 1 0 10:37:32(1 0:01:59
1
0
1
1
0:00:10 0 10:41:16(4 0:04:16
0.000116 0 10:42:18(1 0.001111
0.000116 0 10:43:55(1 0.001447
1
0
1
0.000116 0 10:45:21(1 0.000914
6.944E-05 0 10:45:33(1 0.001273
 0
0.000116 0 10:46:01(3 0.002882
1
0 1 0 10:46:41(2 0.00169
1
0
8.102E-05 1 0 10:49:09(1 0.003438
0.000116 0 10:48:14(1 0.000972
0.000116 0 10:50:29(1 0.0011
0:00:00 1 1 0 10:50:23(2 0:05:02
0 1 0 10:54:08(2 0.002002
0.000116 1 0 10:52:12(2 0.003993
0.000116 0 10:55:27(3 0.002546
0:00:10 0 10:57:29(1 0:01:31
1
0.000116 0 10:57:59(1 0.001169
0 1 0 10:59:20(4 0.002801
0.000116 0 11:00:40(1 0.001181
0:00:10 0 11:00:22(7 0:07:37
0:00:10 0 11:02:23(5 0:05:30
0:00:07 0 11:03:43(0 0:01:02
0
1
0:00:10 0 11:08:02(3 0:03:17
0.000116 0 11:09:15(6 0.004572
1
1
0.000116 1 0 11:12:03(2 0.002801
1
1
0
1
0.000116 0 11:15:51(1 0.00125
1
0:00:10 0 11:15:17(2 0:02:42
0
0.000116 2 0 11:16:39(0:0.003692
1
2.315E-05 1 0 11:17:41(2 0.003738
0:00:10 0 11:18:01(3 0:03:18
0.000116 0 11:21:20(4 0.003403
1
0:00:10 0 11:22:00(5 0:05:42
0:00:10 0 11:23:05(4 0:04:29
0
0 1 0 11:27:36(2 0.001586
0.000116 0 11:27:32(2 0.001562
1
 0:00:00 1 1 0 11:29:53(1 0:03:09
0.000116 0 11:28:07(5 0.004155
0.000116 0 11:29:49(2 0.00206
0.000116 1 0 11:32:48(1 0.003553
0.000116 0 11:34:08(2 0.001562
0:00:10 0 11:36:24(4 0:04:51
0.000116 0 11:33:27(4 0.00316
0:00:10 0 11:39:27(4 0:04:14
1
1
0
0.000116 0 11:41:10(3 0.00228
0.000116 0 11:44:04(5 0.004016
0:00:10 0 11:44:44(2 0:02:22
1
0:00:10 0 11:46:39(1 0:01:42
0.000116 0 11:49:23(3 0.002778
0:00:00 1 0 11:51:02(2 0:02:03
0.000116 0 11:49:46(1 0.000868
0.000116 0 11:52:33(1 0.000856
IVR PATH ANI DNIS TIMESTAMP
IncomingC 9.73E+10 9.73E+10 Sun, 8 Oct 2023 07:11:03
IncomingC 9.73E+10 9.73E+10 Sun, 8 Oct 2023 07:56:27
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:00:24
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:05:59
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:12:14
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:14:50
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:25:45
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:31:34
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:31:34
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:32:45
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:34:41
IncomingC 9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:38:08
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:38:18
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:39:16
IncomingCa9.74E+10 9.73E+10 Sun, 8 Oct 2023 08:42:12
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:44:37
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:49:25
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:51:15
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:57:29
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:58:17
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:58:28
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 08:59:33
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:02:12
IncomingCa9.74E+10 9.73E+10 Sun, 8 Oct 2023 09:02:36
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:02:54
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:03:03
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:03:49
IncomingCa9.66E+10 9.73E+10 Sun, 8 Oct 2023 09:07:31
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:07:33
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:07:48
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:11:45
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:12:20
IncomingCa5.03E+08 9.73E+10 Sun, 8 Oct 2023 09:13:44
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:14:20
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:15:27
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:17:11
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:19:20
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:20:23
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:21:53
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:22:02
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:22:11
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:25:05
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:25:37
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:30:21
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:30:40
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:31:24
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:33:05
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:33:36
IncomingCa5.06E+08 9.73E+10 Sun, 8 Oct 2023 09:33:55
IncomingCa5.51E+08 9.73E+10 Sun, 8 Oct 2023 09:37:25
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:39:46
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:45:53
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:49:18
IncomingC 9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:51:15
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 09:56:36
IncomingCa9.74E+10 9.73E+10 Sun, 8 Oct 2023 09:58:26
IncomingCa5.06E+08 9.73E+10 Sun, 8 Oct 2023 09:58:50
IncomingCa9.73E+10 9.73E+10 Sun, 8 Oct 2023 10:00:59
Ticket ID Subject Status Source Created ti Full name Contact ID
187101 Transcript Closed Email ### ʜᴇʏ Ê[email protected]
187102 Different Closed Email ### NOOR HUSA [email protected]
187103 الايClosed Email ### Saleh Alba [email protected]
187104 Name ChanClosed Email ### Ahmad [email protected]
187112 Webinar: University
Closed ofEmail
Bahrain Platform### - Coursera
UOB Overview
[email protected]
- ويبينار: نظرة عامة حول
187114 اختلClosed Email ### FATEMA [email protected]
187115 Quick Tip Closed Email ### UOB [email protected]
187116 Accounts Closed Email ### [email protected]
187124 Sections Closed Email ### MOHAMMED [email protected]
187129 [Fwd: ##29Closed Email ### [email protected]
187135 التحØClosed
§Ù‚ بجامعة
Email البح
### Aysha
رين[email protected]
187139 Test Closed Email ### Yaqeen [email protected]
187144 sis clearan Closed Email ### HAMED MO [email protected]
187146 Test Closed Email ### Yaqeen [email protected]
187148 Test Closed Email ### Yaqeen [email protected]
187149 Test Closed Email ### Yaqeen [email protected]
187174 تزويد Closed
الملح
Emailقية بتاريخ
### Bahrain Cul التخرج
[email protected]لعدد (2) ريان مجرشي Ùˆ Ù
187191 RE: قبولClosed
الحØEmail
§Ù„Ø© الطلابية
### UOB [email protected]
187198 Fwd: Closed Email ### صالحرمضان
[email protected]
187206 طلب الالتح
Closed Email
اق بجامعة### halima
البح
[email protected]
رين
187207 Name ChanClosed Email ### AHMED [email protected]
187218 تفويClosed Email ### Saleh Alba [email protected]
187219 تعدي Closed Email ### Mohammed [email protected]
187229 Student AcClosed Email ### LARAIB A [email protected]
187237 Chinese LanClosed Email ### UOB [email protected]
187249 رسا٠Closed Email ### FAJER EBR [email protected]
187254 Re: [Requ Closed Email ### [email protected]
187258 Using Ally to
Closed
improve Email
the accessibility of
###course
UOB contents
[email protected]
- ALLY كيفية تحسين إمكانية Ø
187260 acedemic rClosed Email ### Ali Alaradi [email protected]
187262 GraduationClosed Email ### ELSADIQ [email protected]
187265 تصحيح Closed
الاسم
Emailلإفادة ### Batool
التخرج
Ala [email protected]
187266 رسا٠Closed Email ### FAJER EBR [email protected]
187267 الباClosed Email ### naora abd [email protected]
187268 اعتذØClosed Email ### معاذ[email protected]
187270 التأكدClosedمنEmail
صحة وثائق### Bahrain
طالب
[email protected]
سعودي - فهد المعيبد
187271 سلامClosed
عليكم
Email
انا عندي
### Aloii
طلب
Al الالتح
[email protected]
اق بالجامعه وتم قبوÙ
187272 Request foClosed Email ### Mohsin [email protected]
187273 طلب اClosed Email ### Saleh Alba [email protected]
187276 Quick Tip Closed Email ### UOB [email protected]
187281 سؤالClosed
عن تحÙEmail
ˆÙŠÙ„ التخصص
### Aryam Abdu [email protected]
187283 رسالة Closed
توضيح
Email ية لأسباب
### tahera [email protected]
نزول المعدل والمشاكل التي و
187285 Name ChanClosed Email ### AHMED [email protected]
187286 Name needs Closed Email ### NOOR HUSA [email protected]
187287 السلامClosedعليكم
Email اريد ###تح
ANWAAR
ديث [email protected]
الاسم
187288 السلامClosedعليكم
Email اريد ###تح
anwar
ديث
[email protected]
الاسم
187291 تعدي Closed Email ### YUSUF [email protected]
187292 Closed Email ### AMNEH [email protected]
187293 Issue rega Closed Email ### Fathima [email protected]
187294 2.02E+08 Closed Email ### Rawan Eid [email protected]
187295 شكوىClosed Email ### ALI [email protected]
187296 حساب البلاك
Closed Emailبورد ### enas ahmed [email protected]
187300 Important Closed Email ### Sara [email protected]
187315 Re: [RequeClosed Email ### [email protected]
187322 Name updaClosed Email ### Anas Moh [email protected]
187324 YouTube ÐClosed Email ### ШколР[email protected]
187326 Yousif nas Closed Email ### YUSUF [email protected]
187340 Re: [RequesClosed Email ### [email protected]
187343 Name ChanClosed Email ### AHMED [email protected]
187345 UOB PerfoClosed Email ### Ahmed [email protected]
187346 Легендарный
Closed Email спектакль
### ШколР[email protected]
"Лавр" на сцене Театра Росс
187350 تسجيClosed Email ### نوره[email protected]
187352 تسجيClosed Email ### نوره[email protected]
187360 مشكلة Closed
الدخول
Email على###
التيمز
ali alhurr [email protected]
بحساب الجامعة - علي الحر ا
187362 كم جامعة
Closed Email
البحرين### تقبل
Maisalhend
علامة
[email protected]
في اختبار السات الام
187363 تصحيح Closed
الاسم Emailلإفادة
### Batool
التخرج
Ala [email protected]
187364 رسالClosed Email ### Fatima [email protected]
187365 طلب رClosed Email ### angel little [email protected]
187366 طلب Ø Closed Email ### Saleh Alba [email protected]
187367 You have 9Closed
notifications
Email
about ‎مرح
###Ùnoreply
‡ وبحØ[email protected]
¨ جمالي‎ and others
187368 افادClosed Email ### RAZAN ZA [email protected]
187369 Academic aClosed Email ### Felix [email protected]
187378 Professor PClosed Email ### Amanda [email protected]
187382 تغييClosed Email ### Saleh Alba [email protected]
187386 Re: [RequeClosed Email ### [email protected]
187389 Invite to a Closed Email ### UOB [email protected]
187397 Closed Email ### ANWAAR [email protected]
187401 كم العلامة
Closed Emailالمقبولة
### Maisalhend
في [email protected]
جامعة البحرين لامتحان ال
187403 تم فصلي
Closed من Email
الجامعة
### TAHERA
وتم[email protected]
رفض الحالة الطلابية مرتي
187410 دراسة Closed
الحEmail
الة الطلابية
### TAHERA [email protected]
187414 Re: [RequestClosed
ID :##2920##]
Email : FW: محØ
###
§Ø¶Ø±Ø©
[email protected]
المقرر
187415 ВебиÐClosed Email ### ШколР[email protected]
187421 Education Closed Email ### BGV Team [email protected]
187424 GCC SmartClosed Email ### UOB [email protected]
187425 افادClosed Email ### RAZAN ZA [email protected]
187427 لا يوجد
Closedمح Email
اضرات في### Mohanad
بلاكبورد
[email protected]
187428 ВсерРClosed Email ### РосМолодежь.Бизнес
[email protected]
187429 Faculty VacClosed Email ### Victoria Sc [email protected]
187430 Inventory Closed Email ### RESUME [email protected]
187431 Re: UOB use Closed Email ### طيووÙ[email protected]
187432 سلامClosed Email ### السيد [email protected]
محمد ضياء المحافظه
187433 Rename Closed Email ### ALI HAIDA [email protected]
187434 طلب Ø Closed Email ### [email protected]
187435 ? MoamenClosed
H Email ### noreply [email protected]
187436 Re: [Requ Closed Email ### [email protected]
187445 Closed Email ### [email protected]
187449 Important Closed Email ### SARA [email protected]
187453 Closed Email ### [email protected]
187456 اخلاClosed Email ### Mohammed [email protected]
187458 اخلاClosed Email ### Mohammed [email protected]
187459 طلب تاريخ
Closed Email
منحالدرجة
### Bahrain
للطالبة
[email protected]
- وفاء الزعبي
187461 طريق Closed Email ### Mohanad [email protected]
187462 Re: [Requ Closed Email ### [email protected]
187467 التأكد
ClosedمنEmail
صحة وثائق
### Bahrain
الطالبة
[email protected]
السعودية - لولوه بوبشÙ
187470 Re: [Requ Closed Email ### [email protected]
187471 Admission Cf losed Email ### Teacher [email protected]
187472 ApplicationClosed Email ### HIBA [email protected]
187477 لا ÙŠØ Closed Email ### Mohanad [email protected]
187479 استطلاع
Closed رأي
Email حول قياس
### UOBوعي المجتمع
[email protected]
حول أضرار البلاست
187487 Problem wiClosed Email ### KAWTHAR [email protected]
187496 طلب Ø Closed Email ### [email protected]
187500 تغييClosed Email ### Saleh Alba [email protected]
187505 Problem wiClosed Email ### Kawther [email protected]
187510 Undeliverable:
Closed
تفعيل
Email الحساب
### Microsoft microsoftexchange329e71ec88ae4615bbc36ab6ce41109e@s
187515 Oct. 18: A Closed Email ### UOB [email protected]
187517 اعتمClosed Email ### 20189045,[email protected]
187518 Recall: OctClosed Email ### UOB [email protected]
187522 MS teams aClosed Email ### [email protected]
187524 تعديÙClosed Email ### mahnaz [email protected]
187525 عمليه Closed
اخلاء
Email طرف من
### zaina
جامعه
[email protected]
البحرين والانسحاب
187526 تحويل Closed Email ### Heba [email protected]
187527 ВебиÐClosed Email ### ШколР[email protected]
187528 You have 1Closed Email ### noreply [email protected]
187529 اصداClosed Email ### FAISAL AZ [email protected]
187530 نرغبClosed
بالعمل
Email في جامعه
### [email protected]
البحرين المحامي انيس عدن
187531 Re: ScheduClosed Email ### HAMAD AME [email protected]
187532 УспеРClosed Email ### Synergy [email protected]
187533 معادClosed Email ### FAISAL AZ [email protected]
187534 You have 8Closed Email ### noreply [email protected]
187535 بخصوClosed Email ### [email protected]
187544 MS teams aClosed Email ### [email protected]
187547 البيClosed Email ### mahnaz [email protected]
187553 Help in payClosed Email ### Yasmeen AL [email protected]
187556 Tuition fe Closed Email ### Yasmeen AL [email protected]
187559 اريدClosed Email ### Fatima [email protected]
187579 Re: [Requ Closed Email ### [email protected]
187589 Update theClosed Email ### Dana [email protected]
187590 الاسم:Closed
بدر
Email
أحمد القطان
### bader [email protected]
- الرقم الجامعي:202301416 رقم الØ
187591 Unable to Closed Email ### JAAFAR M [email protected]
187592 You have 1Closed Email ### noreply [email protected]
187593 معادClosed Email ### Wafa [email protected]
187594 Noor huss Closed Email ### Noor [email protected]
187601 Re: [Requ Closed Email ### [email protected]
187619 تحديث Closed
سجل الطالب
Email ### Dana [email protected]
187626 Name in ArClosed Email ### AMENA [email protected]
187631 التأكد
ClosedمنEmail
صحة وثائق
### Bahrain
طالبة
[email protected]
سعودية - دلال الدوسري
187634 IMPORTANT Closed Email ### YUSUF [email protected]
187644 سلامClosed
عليكم
Email
انا كنت
### مسوي
Aloii Al [email protected]
رساله حق القبول و انقبلت في
187645 سلامClosed
عليكم
Email
انا كنت
### مسوي
Aloii Al [email protected]
رساله حق القبول و انقبلت في
187648 التأكد
ClosedمنEmail
صحة وثائق
### Bahrain
طالب
[email protected]
سعودي - محمد آل هادي
187652 Student In Closed Email ### YUSUF [email protected]
187657 طلب أسماء
Closed Email
الطلبة###
السعوديين
Bahrain [email protected]
المسجلين في العام الد
187661 AuthorisatiClosed Email ### [email protected]
187665 Who's WhoClosed Email ### JAIME P. [email protected]
187678 Closed Email ### NASER AN [email protected]
harmacy-sciences.com
[email protected]
Brand Performance Detail

DATE Total 01 Oct 23 02 Oct 23

CONVERSATION DETAILS
OPENED CONVERSATIONS 1,761 285 206
CLOSED CONVERSATIONS 4,303 566 233
AVG. CONVERSATION DURATION 233:57:27 289:36:18 255:17:19
CONVERSATION OPERATIONS
AVG. RESPONSE TIME BY AGENT 4575:40 5047:57 3613:13
AVG. CONSUMER RESPONSE TIME 799:33 753:37 536:56
AVG. WAIT TIME FOR FIRST AGENT RESPONSE 00:02 00:02 00:02
TOTAL NO. OF AGENT RESPONSES 8,778 1,227 792
TOTAL NO. OF CONSUMER RESPONSES 5,286 754 566
ABANDONED RATE 0% 0% 0%
SURVEY
MCS -0.93 0.00 18.18
CSAT SCORE (UNIFIED) 46% 31% 50%
AGENT ACTIVITY
LOGGED IN TIME 294:30:53 38:20:38 37:17:47
ONLINE 68:37:51 5:45:56 7:10:32
ONLINE RATE 23% 15% 19%
AWAY 3:15:26 0:22:31 1:13:45
AWAY RATE 1.11% 0.98% 3.30%
BACK SOON 222:37:35 32:12:11 28:53:31
BACK SOON RATE 76% 84% 77%
SALES CONVERSION
SALES CONVERSIONS 0 0 0
SALES REVENUE 0.0
SALES AOV
SYSTEM CLOSE RATE 41% 29% 42%
RCR 1 DAY 1% 2% 4%
REPEAT 3 DAYS 26 4 5
REPEAT 30 DAY 0 0 0
NO. OF MESSAGING COLLABORATION INTERACTIVE
0
SESSIONS
NO. OF SECURE FORM (PCI) SENT (MESSAGING) 0

NO. OF SECURE FORM (PCI) SUBMITTED (MESSAGING) 0

03 Oct 23 04 Oct 23 05 Oct 23 06 Oct 23 07 Oct 23 08 Oct 23

256 279 244 29 207 255

697 769 624 9 928 477
297:22:11 281:33:55 223:23:19 0:39:38 186:21:38 98:55:25

6688:27 6031:14 3924:28 00:02 4562:18 1539:40

1086:58 978:44 799:25 32:20 940:32 479:44
00:03 00:02 00:02 00:03 00:03 00:02
1,308 1,447 1,309 74 1,476 1,145
738 836 814 60 766 752
0% 0% 0% 0% 0% 0%

16.67 -7.69 3.85 50.00 -6.45 -8.00

36% 45% 45% 56% 57%

41:10:18 33:02:11 39:47:44 54:33:54 50:18:21

8:36:43 9:01:20 8:15:23 14:44:05 15:03:52
21% 27% 21% 27% 30%
0:20:53 0:14:02 0:13:23 0:00:00 0:50:53
0.85% 0.71% 0.56% 0% 1.69%
32:12:43 23:46:49 31:18:57 39:49:48 34:23:36
78% 72% 79% 73% 68%

0 0 0 0 0 0

43% 42% 38% 100% 45% 45%

1% 1% 1% 0% 1% 1%
6 4 4 3 0 0
0 0 0 0 0 0