Oxford Cambridge and RSA

Friday 19 May 2023 – Afternoon

Level 3 Cambridge Technical in IT
05838/05839/05840/05841/05842/05877 Unit 2: Global information

PRE-RELEASE

INSTRUCTIONS
• Do not take this copy of the pre-release material into the exam.
• Do not take any notes into the exam.

INFORMATION
• A clean copy of this pre-release will be given to you with the question paper.
• This document has 4 pages.

© OCR 2023 [R/507/5000] OCR is an exempt Charity

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PH Island Hopping (PHIH)

Key: Important Information, Syllabus Reference, [additional info/thoughts]

PHIH operates ferries between the Greek Islands. The ferries call at different Greek Islands where
passengers can leave or join the ferry. Tickets can be bought for single journeys between islands or for a
round trip calling at different islands. Each island has a port where the ferries leave from and arrive to.
A sample itinerary for a round trip is shown below.

Port Arrival Date Departure Date

Thessaloniki 21 June 2024
Rhodes 21 June 2024 26 June 2024
Mykonos 26 June 2024 1 July 2024
Santorini 1 July 2024 3 July 2024
Thessaloniki 3 July 2024

Ferry tickets can be booked in advance using the PHIH secure online booking webpage [1.4, 1.5 & 1.6].
Tickets can be posted to a delivery address or provided in e-ticket form. E-tickets need to be downloaded
to a digital device.
When tickets are being booked the following details are required:
• Number of passengers
• Name and contact details of each passenger
• Passport number and issuing country
• Journey details
• Payment details
• Ticket delivery type (e-ticket/posted)
During the booking process passengers input their email address. PHIH uses the email addresses
to send passengers information about special offers and discount codes. Bookings are stored in a
database [1.3] which provides the personal details [2.2] and booking history for each passenger. The
database is stored on a server [1.3] in the PHIH Head Office.
A section from the booking database is shown below.

Passengers ×
Passenger First Family Issuing Departing Arriving
ID Name Name Passport Country Port Port E-Ticket Address 1 PostCode Country

2 Kofi Azmi 6740295 Greece Rhodes Aegina 45 Athena Street Greece

3 Beth Riley 253790 UK Rhodes Mykonos 

4 Tom Riley 978452 UK Rhodes Mykonos 

5 Shanti Zayn 87695935 USA Rhodes Santorini 2781 Main Street NJ5625 USA

When booking, passengers can select an option box to have e-tickets. If they do not select this option,
then a further screen is shown for the delivery address to be input. When the delivery details have been
input and verified then this page moves to the payment screen. If e-tickets are selected the page
automatically defaults to the payment screen.
The cost of the tickets is calculated and, where appropriate, delivery charges are added.

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When international passengers place their order for tickets, the total price of the tickets is shown in euros.
The price in local currency, for example US$ or UK£, is shown on the passenger’s credit or debit card
statements. The conversion from euros to the local currency is based on the exchange rate for that day.
These details are taken each morning at 9am from the European Central Bank’s (ECB) website.
Tickets are shown at each port and checked against the passenger list. The passenger list shows those
passengers leaving and joining the ferry at that port.
The passenger lists are collated each morning by the administration staff at PHIH Head Office. The
information for this list is taken from the information created when passengers book their journeys [1.3]. The
passenger list [2.4] is then emailed to each port ready for the first sailing of the day. Passengers departing the
ferry are checked as they leave. As passengers arrive for the ferry, they are checked in by the ferry staff
using the passenger list.
PHIH has a blog on its website [1.6]. The blog provides information about, for example, the ferry journeys,
the ships that are used and any new routes. The blog [1.6] is written by a member of the ferry staff. Blogs
also include text, images and videos [2.1] submitted by passengers who have travelled on the ferries.
PHIH has just introduced podcasts [1.6] showing the journeys between the island ports. Each podcast
shows the journey between two island ports with a commentary in the Greek language. Subtitles are
available for a range of different languages. An online translating service translates the commentary into
different languages.

Pre-release Research Brief

To prepare for the exam, you should research the following themes:

• The different categories of information [3.2 & 3.3], information holders [1.1], information styles [2.1] and
sources [5.1] that are used by PHIH.
• How different information formats [1.6] are used by PHIH, including the advantages [1.7] and
Disadvantages [1.8].
• The characteristics [2.3] of the quality of information [2.3] collected, stored and processed [3.1] by PHIH.
• The global information protection legislation [4.2] and regulations that can be applied to the PHIH
website [4.1] [Privacy and Electronic Communications Regulations 2003 (amended 2011)].
• How different physical [6.5] and logical [6.6] protection measures can be used by PHIH.

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Teaching Content referenced!

1.1 Holders of information 1.3 Types of information access and storage devices
1.4 The internet 1.5 World Wide Web (www) technologies
1.6 Information formats 1.7 Advantages
1.8 Disadvantages

2.1 Information styles and their uses 2.2 Information classification

2.3 Quality of information 2.4 Information management

3.1 Data versus information 3.2 Categories of information used by individuals

3.3 Categories of information used by organisations

4.1 UK legislation and regulation relating to the 4.2 Global information protection legislation and
storage and use of information regulation

5.1 Information sources and data types

6.5 Physical protection 6.6 Logical protection

Learning outcome weightings

Each learning outcome in this unit has been given a percentage

weighting. This reflects the size and demand of the content you
need to cover and its contribution to the overall understanding of
this unit. See table:

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Know your INFORMATION types

1.1* Holders of INFORMATION - (i.e. individual citizens, businesses, educational institutions, governments, charities,
healthcare services and community organisations).

1.2 Types of INFORMATION storage media - (paper, optical media, magnetic media, solid-state media (e.g. SSD hard
drives, SD Cards, etc.).

1.3* Types of INFORMATION access and storage devices - (handheld device, wearable device, eBook readers,
portable devices, fixed devices, shared devices).

1.6* INFORMATION formats - (webpages, blogs, podcasts, streamed audio and video, social media, document stores,
RSS feeds),

2.1* INFORMATION styles - (text, graphic, video, animated graphic, audio, numerical, Braille, tactile images,
subtitles, Boolean, tables and spreadsheets, charts and graphs).

2.2* INFORMATION classification – (sensitive, non-sensitive, private, public, personal, business, confidential,
classified, partially anonymized, completely anonymized).

2.3* Quality of INFORMATION – (characteristics (e.g. valid, bias, reliable, comparable), the importance of good
quality information to stakeholders, consequences of poor quality information on stakeholders.

2.4* INFORMATION management – (collecting, storing and retrieving, manipulating and processing, analyzing,
securing, transmitting, impact on individuals and organisations),

3.1* Data versus INFORMATION

3.2* Categories of INFORMATION used by individuals – (communication, education and training, entertainment,
planning, financial, research, location dependent).

3.3* Categories of INFORMATION used by organisations – (knowledge management and creation, management
information systems (MIS), marketing, promotion and sales, financial analysis and modelling,

3.6 INFORMATION system structure – (open systems, closed systems)

4.1* UK legislation and regulation relating to the storage and

use of INFORMATION,

5.1* INFORMATION sources and data types – (internal source, external source, primary data, secondary data,
qualitative data • quantitative data)

6.1 Principles of INFORMATION security - (confidentiality, integrity, availability)

(* Identified as possibly part of the January 2023 paper.)

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