Occupational Code: EIS ITS

Ministry of Education
Sector: - Economic Infrastructure
Sub Sector: - Information Technology
Occupation: Information Technology Support
Service L_II
Assessor’s Package
The assessment covers the following units of competence:
1. EIS ITS2 03 0811 Administrate Network and Hardware Peripherals
2. EIS ITS2 07 0811 Maintain Equipment and Consumables

Contents of the Assessor’s Package:

1. Instructions for the competence Assessor
2. Evidence Plan
3. Project Information or Problem
4. Worksheet (If necessary)
5. Demonstration/Observation Checklist
6. Product Evaluation Sheet (If required in the practical project)
7. List of Equipment, Tools and Materials

Methods of Assessment
1 Observation /Demonstration
2 Knowledge assessment ( Oral interview)

Nature of assessment:
1. Competency – based
- All units of core competence are included in different practical projects and
the accompanying Oral interviews for (UC)

Assessor’s Package for Information Technology Support Service L_II

(Competency Based)
 Occupational Code: EIS ITS

INSTRUCTIONS FOR THE COMPETENCE ASSESSOR

Occupation Information Technology Support Service –L_II

BEFORE THE ASSESSMENT

1. Establish the assessment context and purpose of the assessment
2. Familiarize self with the qualification or units of competence to be assessed
 Assessment context
 Assessor’s guide
 Assessment methods
 Product evaluation sheets
 Time limits
 Evidence to be collected
 Performance Criteria
 Assessment and Certification arrangements
3. Ensure that the Assessment Center complies with the relevant occupational health
and safety requirements as:
 Well lighted and well ventilated assessment room
 Risk areas properly marked
4. Ensure that the following assessment resources are available in the Assessment
Center:
 Complete set of safe and functional equipment and tools
 Complete set of supplies and materials
 Assessor’s guide and rating sheets (Assessment Package)
5. Notify candidates of any resources they have to bring during the assessment

ON THE DAY OF ASSESSMENT

1. Check the attendance of the candidates
 Check the candidates registered number
 Instruct candidates to sign on the attendance sheet
 Check accomplished self assessment guide
 Provide overview of the qualification to be assessed refer to (EOS)
2. Orient the candidates (Time allotment is 15 minutes)
 explain the context and purpose of the assessment and the assessment
process
 explain the Qualification or units of competency to be assessed and the
evidence to be collected
 outline the assessment procedures to be undertaken
 assess the needs of the candidates and establish any allowable adjustments in
the assessment procedure
 seek feedback regarding the candidate’s understanding of the occupational
standard/units of competence being assessed, evidence requirements and
assessment process
 make all necessary announcement just before the start of the assessment
 specify the do’s and don’ts inside the assessment room
3. Instruct candidates to accomplish the competency assessment agreement
 Provide the candidates with all materials, tools and equipment required to complete
the tasks. Ensure that all tools should be of the same kind and quality
 Administer the assessment in accordance with the outcome-based assessment

Assessor’s Package for Information Technology Support Service L_II

(Competency Based)
 Occupational Code: EIS ITS

methodology
 Give specific instructions to the candidates clearly and slowly and provide each
candidate with a copy of the Candidate Instructions Guide and Worksheets
 Inform each candidate that s/he has fifteen (15) minutes reading time and the total
time duration for each is indicated in the Project Information.
 Make certain that the candidate fully understands what is expected and knows the
time limits allowed to finish each assessment project.
 Stay at the assessment area during the entire duration of the assessment activity
and observe the candidate perform the tasks.
 Inhibit self from providing any assistance during the assessment or indicate in any
way whether the candidate is or not performing the activity correctly.
 Intervene only for safety reasons
 Implement the evidence gathering process and ensure its validity, reliability,
fairness and flexibility
 Judge the evidence in terms of the four dimensions of competency – task skills,
task management skills, contingency management skills and job/ role environment
skills
 Record details of evidence collected and make judgment about the candidate’s
competence based on the evidence and the relevant standards required of the
units of competence
 Make no alterations/erasures in the Observation Checklist

POST ASSESSMENT
1. Provide feedback on the outcome of the assessment process. This includes providing
the candidate with:
 clear and constructive feedback on the assessment decision
 Give the candidates your feedback on the assessment result.
Feedback should indicate whether the candidate is:
 COMPETENT
 NOT YET COMPETENT
On each of the competencies assessed
 information on ways of overcoming any identified gaps in competency
revealed by the assessment
 information on reassessment process, if applicable
2. Prepare the necessary assessment reports
 Record the assessment outcome using the prescribed Observation Checklist
 Make sure the report or rating sheets are properly signed by you and the
candidate
 Maintain records of the assessment procedures, evidence collected and
assessment outcome
 Endorse assessment results/outcomes to assessment centre manager
Prepare recommendations for the issuance of national certificate/ certificate of
competence

Assessor’s Package for Information Technology Support Service L_II

(Competency Based)
 Occupational Code: EIS ITS

EVIDENCE PLAN
Sector Economic Infrastructure
Sub-Sector Information Technology
Occupation : Information Technology Support Service
Level II
Appropriate Assessment Method Assessment tool/instrument / written
Units of competence to be assessed: Observation Outcome Knowledge /oral question using interviews,
evaluation Assessment practical exercise /demonstration ,role
(Oral or written) play, simulation
Practical exercise Oral or written
Project 1- Disassemble and Assemble basic computer components, and Hardware maintenance
EIS ITS2 07 0811 Maintain Equipment and Consumables X X
EIS ITS2 03 0811 Administrate Network and Hardware X X
Peripherals
Project 2- Connect the two computers and share resources
EIS ITS2 03 0811 Administrate Network and Hardware X X
Peripherals
Generic Competence
EIS ITS2 09 0811 Participate in Workplace Communication X X
EIS ITS2 10 0811 Work in Team Environment X X
EIS ITS2 11 0811 Develop Business Practice X X
EIS ITS2 12 1012 Apply Continuous Improvement X X
Processes (Kaizen)

NOTE: The OS must be the guide in preparing the plan, considering the various elements of the unit of competence and performance
criteria indicated. Underpinning knowledge and skills must also be considered

Assessor’s Package for Information Technology Support Service L_II (Competency Based)
Occupational Code: EIS ITS

Project Information
Given the necessary tools, equipment and information, the candidate is expected to
perform the following Two projects.

The assessor should ask oral questions on which s/he is not satisfied by the
candidate’s performance

Assessment Venue:Well Equipped Assessment Centre or real work place

Total time for all projects1:50 Hrs
Project 1- Disassemble and Assemble basic computer components, and
Hardware maintenance
Total time for the project: 0:30 minute
This project involves the assembling of basic computer components and Hardware
maintenance.

Competencies covered:
1. EIS ITS2 03 0811 Administrate Network and Hardware Peripherals
2. EIS ITS2 07 0811 Maintain Equipment and Consumables

Instruction: - Under this project the candidate is expected to perform the following four
tasks based on the information provided.

Task -1 Disassemble and assemble the following components by taking the

appropriate safety procedures,
 CD/DVD Rom
 RAM
 CMOS
 Hard disk
Task -2.Change the Power supply with the new one

Task -3.Install the provided Network card (NIC)

Task - 4. Connect the peripherals and start the computer.

Assessor’s Package for Information Technology Support Service L_II

(Competency Based)
Occupational Code: EIS ITS

Project 2: Connect the two computers and share resources

Total time for the project: 1:20 hr

This project involves connecting, installing, configuring, and troubleshooting local

area network.

Competencies covered:
1. EIS ITS2 03 0811 Administrate Network and Hardware Peripherals

Instruction: - Under this project the candidate is expected to perform the following
five tasks based on the information provided.

Task -1. Prepare a network cable and connect the two computers using the provided
hub/switch.

Task -2 Test the connection, and troubleshoot network connectivity related

problems.

Task -3 Connect and configure a printer

Task -4 Create a folder with your name and Share the folder.

Task -5 Print any document using a shared printer.

Assessor’s Package for Information Technology Support Service L_II

(Competency Based)
Occupational Code: EIS ITS

Observation Checklist
Candidate’s Name:
Assessor’s Name:
Occupation: Information Technology Support Service –LII
Unit of Competency: EIS ITS2 03 0811 ,EIS ITS2 07 0811
Date of Assessment:
Time of Assessment:
Instructions for the Assessor
 Observe the candidate.
 Describe the assessment activity and the date on which it was undertaken
 Place a tick in the box to show that the candidate completed each aspects of
the activity to the standard expected in the enterprise.
 Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate: Yes No
Project 1- Disassemble and Assemble basic computer components, and
Hardware maintenance EIS ITS2 03 0811
 Disassemble and Assemble
 Change the Power supply with the new one
 Install the provided Network card (NIC)
 Connect the peripherals and start the computer (mouse, keyboard…)
Project 2: Connect the two computers and share resources
EIS ITS2 03 0811

 prepare a network cable and connect the two computers

using the provided hub/switch

 Test the connection, and troubleshoot network connectivity related

problems.
 Connect and configure a printer
 Creates a folder with your name and Share the folder
 Print any document using a shared printer.
The candidate’s overall performance in the practical project was:
 SATISFACTORY  NOT SATISFACTORY

_______________________________
Name and Signature of Assessor

Assessor’s Package for Information Technology Support Service L_II

(Competency Based)
Occupational Code: EIS ITS

Materials and supplies per candidate

No Item description Quantity unit Specification
1 Connector 6 pcs RJ45
2 Paper 3 pcs A4 size
3 Network cable 2 pcs UTP CAT 5/6

Tools, Instruments & Equipment

No Item description Quantity unit Specification
1 Personal computer 2 pcs Pentium Iv, 512 MB RAM, 20GB HDD
free; 1.8GHZ processor,
2 Cable tester 1 pcs Analog / Digital cable tester
3 Switch/hub 1 pcs 8 Ports
4 Crimper 1 pcs Functional
5 Printer(shared) 1 pcs Laser jet
6 Installed Software 3 pcs  Windows Xp sp3
 Ms Office 2007
 Drivers (all)

Note: Materials and tools may be modified by the Assessor, depending on the
actual job performed, and location & the standard installation practices of the
country.

Assessor’s Package for Information Technology Support Service L_II

(Competency Based)