Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)

Product/System Name: DataTracePro (Installer) Document Number: SW-00144

Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

Software User Manual (SUM)

DataTracePro (Installer) version 1.3.1.6

Mesa Laboratories Inc.

Document Version: 1.0

Revision Date: 20 August 2020
Document Number: SW-00144
File Name: DataTracePro Installer v1.3.1.6 Software User Manual.docx
Author (Group): Mesa Laboratories Inc.

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 Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

Revision History
This document is revision-controlled, and a formal revision history will be maintained herein.
All changes to the approved document must be dated, reviewed, and approved by the designated
representatives referenced in the Document Approval section of this document.

REV # DATE CHANGE SUMMARY AUTHOR

1 20 August 2020 Initial Release Mesa Laboratories Inc.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

Document Approval

DOCUMENT REVIEWER
Reviewed By:
Reference DATA-CO-01267 for Digital Signature.

Signature: _________________________ Date: ___________

Dan Sullivan
Technical Support Representative

DOCUMENT APPROVAL- ENGINEERING

Reviewed and Approved By:
Reference DATA-CO-01267 for Digital Signature.

Signature: _________________________ Date: ___________

David S. Barber
Sr. Manager of SW Engineering

DOCUMENT APPROVAL - PRODUCT MANAGEMENT

Reviewed and Approved By:
Reference DATA-CO-01267 for Digital Signature.

Signature: _________________________ Date: ___________

Stephen Giunta
Product Manager, Continuous Monitoring

DOCUMENT APPROVAL - QUALITY

Reviewed and Approved By:
Reference DATA-CO-01267 for Digital Signature.

Signature: _________________________ Date: ___________

Jasmine Poeppel
Manager Quality Assurance and Regulatory Affairs

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 Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

Product Disclaimer

Mesa Laboratories, Inc., herein referred to as Mesa Labs, is not liable for any damage or damages, of
any kind, including, but not limited to direct, indirect, punitive, and consequential damages, that may
occur from the proper or improper installation, use, or operation, normal or otherwise, of Mesa Labs
equipment, product(s), materials, or services. The contents of this document are for informational
purposes only, and may not be reproduced, redistributed, copied, modified, altered, sold, published,
distributed, or broadcast in anyway without the expressed written consent of Mesa Labs. This document
is not an expressed or implied warranty or agreement, and Mesa Labs makes no representation or
warranties, of any kind, expressed or implied, unless otherwise specified in writing. The installation,
use, and operation of Mesa Labs equipment, product(s), materials, or services are solely at the risk of the
end-user.

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 Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

Table of Contents
1. Introduction ......................................................................................................................................... 6
1.1. Audience....................................................................................................................................... 6
1.2. Terms / Acronyms / Abbreviations .............................................................................................. 6
2. Download Instructions for DataTrace Pro Software ........................................................................... 7
3. Installation Instructions for DataTrace Pro (DTPro) Software ........................................................... 8
3.1. Minimum System Requirements for DataTrace Pro Installation ................................................. 8
3.2. Procedure ...................................................................................................................................... 8
4. Installation Troubleshooting for DataTrace Pro Software ................................................................ 15
4.1. DataTrace Pro Additional Installation Troubleshooting Tip: .................................................... 22

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 Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

1. Introduction
Mesa Lab’s DataTrace System is a wireless data logger to measure and log the temperature, humidity,
and pressure data. It is widely used in food, pharmaceutical and healthcare industries.
Mesa’s DataTrace Pro (DTPro) Software is the heart of the DataTrace System. From the creation of
process reports, analyzing and understanding data, and complying to regulatory requirements, DTPro
gives greater insight and productivity.
DTPro installer installs DTPro applications, files/ components required to run DTPro application and the
3rd party software.
This document provides step by step instructions to install the DTPro application.

1.1. Audience

Target audience for this document includes individuals and teams involved in identification and
definition of features and functionality of the DTPro Installer, and/or those involved in design,
development and testing of the application suite till acceptance.

1.2. Terms / Acronyms / Abbreviations

ABBREVIATION TERM
DTPro DataTrace Pro
GB Gigabyte

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 Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

2. Download Instructions for DataTrace Pro Software

Please follow the steps below to download DataTrace Pro software from Mesa Laboratories, Inc.

1. Go to the Mesa Lab’s DataTrace Pro Software Downloads web page at:
https://datatrace.mesalabs.com/datatrace-pro-software/

2. Download the 1.3.1.x released build of DataTrace Pro Software

3. Select the option to save the installer DTProsetup.exe having Mesa Labs logo to your local hard
drive.

4. After the file has been successfully downloaded, open “My Computer” and then browse on your
local hard drive wherein DTProsetup.exe file has been stored.

5. Now Double click on the DTProsetup.exe file to install on your computer.

Double Click on this

icon for installation

6. Follow the installation instructions outlined in the Installation instructions for DataTrace® Pro
(DTPro) Software section of this document.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

3. Installation Instructions for DataTrace Pro (DTPro) Software

3.1. Minimum System Requirements for DataTrace Pro Installation

● Windows 8 (or higher) Operating System (64-bit)

● 2GB RAM
● 12GB free disk space
● At least one available USB 2.0 port
● Administrator Privileges (during the installation)

Note: If you have older version of DataTrace Pro for Windows already present on your computer
then Installer will detect the existing version and will not allow to continue installation. Please refer
Installation Troubleshooting section for more details.

Notice regarding Installation Duration: DataTrace Pro requires the Windows .NET framework
and SQL database drivers. Some computers will already have these items installed. The total time it
takes to install depends on the presence of these items and on the speed of the computer. Installation
time can vary from less than two minutes to more than 10 minutes depending on these parameters.

3.2. Procedure

1. You will need to have access to an administrative account that has software installation
privileges when launching DataTrace Pro Installer for the first time.

2. Double Click on the “DTProsetup.exe” file, after download and it should bring up the Welcome
Page.
If this does not happen automatically, please see the Installation Troubleshooting section of this
document.

Double Click on this

icon for installation

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

3. Click Next button to continue Installation and License Agreement page will appear.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

4. Please read the License Agreement. You must accept the terms of this license agreement before
continuing with the Installation. Click on “I accept the agreement” & Next button to continue
Installation.

5. The installer navigates to the Directory Selection Page of the installation wizard.

6. Select the Destination Location where DataTrace Pro to be installed. By default, Installer selects
default installation path as C:\Program Files\DataTracePro

7. To select a different folder, click Browse button and choose the Installation path. Then Click
Next.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

8. Installation navigates to Additional task selection page

9. Select the check box for shortcuts (Desktop and Quick Launch) to be created from Additional
task selection page.
Click Next button to proceed with the installation. The installer creates selected shortcuts after the
completion of the installation.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

10. Installer navigates to Ready to Install page. This page shows the Selections done for
Installation.

11. Check for the Installation selection. Click Back, if want to review or change any installation
settings. If not, click Install.

Note:
• By default, Installation selects DTPro, .NET Framework, Adobe Reader, SQL Server,
and USB Drivers.
• Installation skips Adobe Reader, SQL Server 2017 and .NET3.5 if it is already installed
in your computer.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

12. After selection of Install, Installation will start, and a progress bar will be displayed.

13. Wait for the installation to finish. Once the installation is complete, installer navigates to
Completion wizard page. Click Finish button to complete installation.

Note: To cancel the installation at any point in time, click Cancel button or Close button.
However, this will not work once installation starts.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

14. Launch the Application: To launch the application, Open the DataTrace Pro Software by
clicking on the DataTrace Pro application Icon on the Desktop / Quick Launch

If short-cut is not created during Installation, then Navigate to

My Computer > C Drive > Program Files > DataTracePro and Double click DTPro to launch
the DTPro application.

Additional notes:
● Initially, the application will be running under a 2-week trial. To make the installation
permanent, a proper License code must be purchased from Mesa Laboratories, Inc. or from your
local distributor. When contacting Mesa Laboratories, Inc., or your local distributor, to obtain a
proper License code for permanent access, you will be asked to provide the following
information:
o A DT Pro Installation ID (will be displayed when DataTrace Pro starts or access via File
menu, then
o License Registration menu option).
o Your Customer ID or
o Your Confirming Sales Order number or Purchase Order number.
o Please keep in mind that the Installation ID is unique to each computer and installation of
DT Pro only. Therefore, do not purchase a DT Pro License code for a temporary (or trial)
computer; but it is important to wait and purchase a License code for an installation of
DT Pro on a permanent computer.

● If using DTPro on a laptop, you should review your power saving settings to avoid USB port
shutdown or other undesired behaviors.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

4. Installation Troubleshooting for DataTrace Pro Software

NUMBER INSTRUCTION
1. DataTrace Pro software prompts a message as

"The admin rights is required to install this software. Please contact your
administrator"

Troubleshooting Guide

1. DTPro (and its subsequent required programs) requires administrative

installation privileges to install. If you are using a company computer (on or
off a domain-controller) and are not an administrative account for that PC,
please enlist the help of a system administrator which has FULL installation
permissions to the computer.
2. Installation pre- requisite is User should have Admin privileges for
Installation.
3. Contact your IT team for Admin rights.
4. Restart the system
5. Once the restart is done, log on to your Windows Account using Admin
Username and Password.
6. After you have logged back on to your Windows User account, locate the file
on your computer called “DTProsetup.exe” (this file should be located in the
destination in which you selected before downloading, e.g. Downloads,
Desktop, Documents, etc.). Run this program and the DataTrace Pro Setup
menu should appear.
7. Follow the installation instructions outlined in the Installation Instructions for
DataTrace® Pro (DT Pro) Software section of this document.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

NUMBER INSTRUCTION
DataTrace Pro software prompts a message as

“Installation has failed while installing the application. Check the setup Log for
more information and contact customer support”

Troubleshooting Guide

1. Pre-requisite for installation is Windows 8 (or higher) Operating System

2. Please run this application in Windows 8 (or higher) Operating System
3. Follow the installation instructions outlined in the Installation Instructions for
DataTrace Pro (DT Pro) Software section of this document.

2. DataTrace Pro software prompts a message as

"Unsupported OS bit version. Please run this application in 64-bit windows

version."

Troubleshoot Guide
1. Pre-requisite for installation is 64-bit Windows version.
2. User might be trying to install application on 32-bit windows version.
3. Please run this application in 64-bit windows version
4. Follow the installation instructions outlined in the Installation Instructions for
DataTrace Pro (DT Pro) Software section of this document.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

NUMBER INSTRUCTION
3. DataTrace Pro software prompts a message as

“Another version of DataTracePro (Version) is already installed on this

computer. The existing version of DataTracePro must be removed before this
installation can be completed. For un-installation assistance please contact Mesa
Labs DataTrace Support at [email protected]”

Troubleshoot Guide

1. System might have Older version of DataTrace Pro already installed.

2. User need to un-install the existing older version to install 1.3.1.x version.
3. For un-installation assistance, please contact Mesa Labs DataTrace Support at
[email protected]
4. DataTrace Pro software prompts a message as

“There Is Not Enough Space Available on The Disk(s) To Complete This

Operation”

Troubleshoot Guide

1. Minimum free storage required for installation is 12GB.

2. Please delete / un-install unnecessary application / files for enough storage
before installation.
3. Or Select other location for Application Installation
4. Follow the installation instructions outlined in the Installation Instructions for
DataTrace Pro (DT Pro) Software section of this document.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

NUMBER INSTRUCTION
5. DataTrace Pro software prompts a message as

"Another instance of installer is running. Setup will exit."

Troubleshooting Guide

1. User might have clicked the DTProsetup.exe multiple times.

2. When message pops-up, click OK to close the current installation instance.
3. Close all the multiple instances of the Installer.
4. Run DTProsetup.exe and the DataTrace Pro Setup wizard should appear.
5. Follow the installation instructions outlined in the Installation Instructions for
DataTrace Pro (DT Pro) Software section of this document.

6. DataTrace Pro software prompts a message as

"An Instance of DataTrace Pro is already running. Please close it and run the
installer again"

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

NUMBER INSTRUCTION
Troubleshoot Guide

1. DTPro application is already installed and application will be in running state.

2. Close the running DTPro application and all its instances.

7. DataTrace Pro software prompts a message as

“You have the latest version of DTPro Software”

Troubleshooting Guide

1. User already has the latest 1.3.1.x version of the DTPro application installed.
User trying to install DTPro application once again.
2. Click OK
3. Continue to use the installed application
4. If you still wish to re-install the application, please un-installation the existing
application

4.1 Close the DTPro program and any subsequent applications that may be tied to
DTPro.
4.2 Go to Windows “Control Panel”, select “Programs and Features”, locate the
“DataTrace Pro” application and select “Uninstall”.
4.3 Run “DTProsetup.exe” and the DataTrace Pro Setup wizard should appear.
4.4 Follow the installation instructions outlined in the Installation Instructions for
DataTrace® Pro (DT Pro) Software section of this document.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

NUMBER INSTRUCTION
8. DataTracePro Prompts a message as

A system reboot is required before the installation can continue. Please Reboot
the system.

Troubleshooting Guide

1. Click Ok
2. Go to the Windows Start Menu and select “Restart”
3. Once the PC restarts, log on to your Windows Account.
4. Locate the “DTProsetup.exe” file on your computer. Run this program and the
DataTrace Pro Setup wizard should appear.
5. Follow the installation instructions outlined in the Installation Instructions for
DataTrace® Pro (DT Pro) Software section of this document

9. DataTracePro Prompts a message as

“The database instance for DataTracePro “SQLDTRF” already exists on this

computer. The existing version of the “SQLDTRF” database must be removed
before this installation can be completed. For un-installation assistance please
contact Mesa Labs DataTrace Support at [email protected]”

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

NUMBER INSTRUCTION

Troubleshoot Guide

1. This message pops up when the old SQL Server instance is present.
2. User needs to un-install the old SQL instance. For un-installation assistance
please contact Mesa Labs DataTrace Support at [email protected]

10. DataTracePro Prompts a message as

“Your Computer needs to be restarted in order to finish the DTPro Installation.

Do you want to Reboot the system now?”

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

NUMBER INSTRUCTION
Troubleshoot Guide

Sometimes SQL installation requires Reboot of the machine before using SQL server
instance. We are creating users and initializing the database after the installation of
SQL, it may fail in this process. To overcome this failure, Installation is paused after
completing the SQL installation and automatically the installation process will restart
after the reboot of the machine.

1. Click Yes to Reboot / restart the system

2. Once the PC restarts, log on to your Windows Account.
3. Installation will continue after restart and notifies the User once DTPro
application is installed.

4.1. DataTrace Pro Additional Installation Troubleshooting Tip:

If you experience an error on or during install, or the first use of the fully installed DTPro Software
here are some additional tips and information to keep in mind when attempting to resolve your issue:

1. DTPro (and its subsequent required programs) requires administrative installation privileges
to install. If you are using a company computer (on or off a domain-controller) and are not an
administrative account for that PC, please enlist the help of a system administrator which has
FULL installation permissions to the computer.

2. DTPro relies on a Microsoft SQL 2017 database. For Microsoft to successfully install this
program, Windows updates need to be up to date with the latest security patches downloaded
and installed. DTPro will NOT install correctly if there are any pending Windows Updates or
Reboot flags. Ensure that all Windows updates are installed and up to date BEFORE
installing DTPro. If you are unsure, issue a full restart of your PC before starting the DTPro
installation. If you are still facing issues on SQL installation, please refer the Log files
created within “%temp%sqlsetup*.log”.

3. The DTPro installer or subsequent applications may require temporary access to the internet.
If one or more of the programs fails to install the installer may need to re-download the
proper installation files (i.e. .NET 3.5 Framework).

4. For most installation issues an “uninstall” and “re-install” of the DTPro software should
correct the problem, given that the instructions and tips outlined in this section are considered
and followed during the re-installation process.

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Product Group: Continuous Monitoring - Software Document Type: Software User Manual (SUM)
Product/System Name: DataTracePro (Installer) Document Number: SW-00144
Product/System Version: 1.3.1.6 Revision Date: 20 August 2020

5. DTPro relies on a .NET 3.5 Framework. If it is not there in the system, it will try to install
during the installation. If you are facing issues with .NET installation, please refer the below
link to resolve .NET 3.5 installation issue.
.NET 3.5 Framework installation errors

6. For any assistance, please contact Mesa Labs DataTrace Support at

[email protected]

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