Hik-Connect Mobile Client

User Manual
 Hik-Connect Mobile Client User Manual

Legal Information

About this Document

● This Document includes instructions for using and managing the Product. Pictures, charts,
images and all other information hereinafter are for description and explanation only.
● The information contained in the Document is subject to change, without notice, due to
firmware updates or other reasons. Please find the latest version of the Document at the
Hikvision website ( https://www.hikvision.com ). Unless otherwise agreed, Hangzhou Hikvision
Digital Technology Co., Ltd. or its affiliates (hereinafter referred to as "Hikvision") makes no
warranties, express or implied.
● Please use the Document with the guidance and assistance of professionals trained in
supporting the Product.

About this Product

This product can only enjoy the after-sales service support in the country or region where the
purchase is made.
Acknowledgment of Intellectual Property Rights
● Hikvision owns the copyrights and/or patents related to the technology embodied in the
Products described in this Document, which may include licenses obtained from third parties.
● Any part of the Document, including text, pictures, graphics, etc., belongs to Hikvision. No part
of this Document may be excerpted, copied, translated, or modified in whole or in part by any
means without written permission.
● and other Hikvision's trademarks and logos are the properties of Hikvision in
various jurisdictions.
● Other trademarks and logos mentioned are the properties of their respective owners.

LEGAL DISCLAIMER
● TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS DOCUMENT AND THE
PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED "AS
IS" AND "WITH ALL FAULTS AND ERRORS". HIKVISION MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR
FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK.
IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL,
INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR
LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING
NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE

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PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR
LOSS.
● YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY
RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK,
VIRUS INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE
TIMELY TECHNICAL SUPPORT IF REQUIRED.
● YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY
RIGHTS. YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR
PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT
RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF
HUMAN RIGHTS ABUSES.
● IN THE EVENT OF ANY CONFLICTS BETWEEN THIS DOCUMENT AND THE APPLICABLE LAW, THE
LATTER PREVAILS.

© Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.

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Symbol Conventions
The symbols that may be found in this document are defined as follows.

Symbol Description
Indicates a hazardous situation which, if not avoided, will or could
Danger result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, could

Caution result in equipment damage, data loss, performance degradation, or
unexpected results.
Provides additional information to emphasize or supplement
Note
important points of the main text.

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Contents
Chapter 1 Quick Start Guide ....................................................................................................... 1
Chapter 2 Introduction ............................................................................................................... 7
2.1 System Requirements and Conventions ................................................................................ 7
2.2 Summary of Changes ............................................................................................................. 7
Chapter 3 Running Environment ................................................................................................. 8
Chapter 4 Icons Meanings in Hik-Connect ................................................................................... 9
Chapter 5 Device Management ................................................................................................. 12
5.1 Add Device for Management ............................................................................................... 12
5.1.1 Add an Online Device .................................................................................................. 13
5.1.2 Add Device(s) by Scanning Device QR Code ................................................................ 13
5.1.3 Add a Device by IP/Domain ......................................................................................... 15
5.1.4 Add a Device by Hik-Connect Domain ......................................................................... 15
5.1.5 Manage Devices .......................................................................................................... 16
5.2 General Device Operations .................................................................................................. 17
5.2.1 Configure Device Wi-Fi ................................................................................................ 17
5.2.2 Set a Password to Activate a Device ............................................................................ 18
5.2.3 Connect Offline Device to Network ............................................................................ 18
5.2.4 Enable Hik-Connect Service for Device ....................................................................... 19
5.2.5 Enable DHCP Function on Device Web Page ............................................................... 21
5.2.6 Unbind Device from Its Original Account .................................................................... 21
5.3 Device Sharing ..................................................................................................................... 22
5.3.1 Share Device(s) via QR Code ....................................................................................... 22
5.3.2 Share Multiple Devices by Scanning Recipient's Account QR Code ............................ 23
5.3.3 Silenced Mode for Devices Shared by Others ............................................................. 25
5.4 Favorites Management ........................................................................................................ 25
5.4.1 Add Cameras to Favorites on Home Page ................................................................... 25

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5.4.2 Add Cameras to Favorites During Live View ................................................................ 25

5.5 Configure Your Device .......................................................................................................... 26
5.5.1 Enable Video and Image Encryption ........................................................................... 26
5.5.2 Set DDNS ..................................................................................................................... 27
5.5.3 Upgrade Device Firmware ........................................................................................... 27
5.5.4 Set Custom Audio ........................................................................................................ 28
5.5.5 Use Mobile Client as Device's Remote Controller ....................................................... 28
5.5.6 Remote Configuration ................................................................................................. 29
Chapter 6 Camera / NVR / DVR ................................................................................................. 36
6.1 Manage Solar Camera .......................................................................................................... 36
6.2 Set Light for Floodlight Camera ............................................................................................ 36
6.3 Batch Arm/Disarm Cameras Linked to NVR ......................................................................... 37
6.4 Edit Settings of Cameras Linked to NVR/DVR ....................................................................... 38
6.5 Set Motion Detection Alarm for Network Camera ............................................................... 38
6.6 View Network Topology of NVR ........................................................................................... 39
6.7 Reset Password of DVR or NVR via the Mobile Client .......................................................... 40
6.7.1 Reset Password by Hik-Connect .................................................................................. 41
6.7.2 Reserve Email Address for Resetting Password ........................................................... 41
6.7.3 Generate QR Code by Reserved Email ........................................................................ 42
6.7.4 Reset Password by Reserved Email ............................................................................. 42
Chapter 7 Video & Cloud Storage .............................................................................................. 44
7.1 Live View .............................................................................................................................. 44
7.1.1 Start and Stop Live View ............................................................................................. 44
7.1.2 PTZ Control .................................................................................................................. 46
7.1.3 Set Image Quality for Device Added by IP/Domain ..................................................... 47
7.1.4 Live View for Fisheye Camera ..................................................................................... 49
7.1.5 Open Door During Live View ....................................................................................... 51
7.2 Playback ............................................................................................................................... 51

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7.2.1 Normal Playback ......................................................................................................... 52

7.2.2 Capturing and Recording ............................................................................................. 53
7.2.3 Set Playback Quality for Device Added by IP/Domain ................................................. 54
7.2.4 Download Video Segment from Device ...................................................................... 56
7.3 Cloud Storage ....................................................................................................................... 57
7.3.1 Enable/Disable Cloud Storage Service for a Channel .................................................. 57
7.3.2 Play Back Video Footage on Cloud .............................................................................. 57
7.3.3 Download Video Footage from Cloud ......................................................................... 58
7.4 View Pictures and Videos ..................................................................................................... 59
Chapter 8 Notification .............................................................................................................. 60
8.1 Enable Notifications ............................................................................................................. 60
8.2 Check Event Notifications .................................................................................................... 63
8.3 Check Pyronix Notifications ................................................................................................. 64
8.4 Check Call Notifications ....................................................................................................... 65
8.5 Check Service Notifications .................................................................................................. 65
8.5.1 Accept Invitation to Be Site Owner ............................................................................. 65
8.5.2 Approve Device Handover and Authorization Application ......................................... 66
8.5.3 Notification about Availability of a Rent Device .......................................................... 67
8.6 Check Device Exception Notifications .................................................................................. 67
8.7 Check System Notifications .................................................................................................. 67
8.8 Notification Settings ............................................................................................................. 67
Chapter 9 Service Management ................................................................................................ 69
9.1 Invite a Service Provider to Manage Devices ....................................................................... 69
9.2 Device Authorization Management ..................................................................................... 71
9.3 Reset Password of Device in Authorization .......................................................................... 72
9.4 Transfer Device to Others .................................................................................................... 73
9.5 ARC Service .......................................................................................................................... 73
9.6 Cloud Attendance ................................................................................................................ 74

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9.6.1 Check In/Out Remotely ............................................................................................... 76

9.6.2 Open Door Remotely .................................................................................................. 78
9.6.3 Add Face Picture for Face Recognition ........................................................................ 79
9.7 People Counting ................................................................................................................... 79
9.8 Temperature Screening ........................................................................................................ 80
Chapter 10 AX PRO Security Control Panel ................................................................................ 82
10.1 Main Page Introduction ..................................................................................................... 82
10.2 Configure System ............................................................................................................... 85
Chapter 11 AX Hybrid Security Control Panel ............................................................................ 86
11.1 Main Page Introduction ..................................................................................................... 86
11.2 Configure System ............................................................................................................... 89
Chapter 12 Panic Alarm Device ................................................................................................. 90
Chapter 13 Manage Access Control Devices .............................................................................. 91
13.1 Control Door Status ........................................................................................................... 91
13.2 Set Door Open Duration .................................................................................................... 92
13.3 Change Super Password ..................................................................................................... 93
13.4 View Access Control Logs ................................................................................................... 93
13.5 Enable Opening Door via Touch ID (or Face ID) Authentication ........................................ 94
Chapter 14 Video Intercom ....................................................................................................... 95
14.1 Answer Call from Indoor Station ........................................................................................ 95
14.2 Operations on Device Details Page .................................................................................... 98
14.3 Set Motion Detection Alarm for Wi-Fi Doorbell ............................................................... 100
14.4 Set Volume for Video Intercom ........................................................................................ 102
14.5 Link Smart Chime with Doorbell ...................................................................................... 102
Chapter 15 Manage Routers ................................................................................................... 105
15.1 Add and Set Up a Router .................................................................................................. 114
15.2 Wi-Fi Settings of a Router ................................................................................................ 116
15.3 Internet Settings of a Router ............................................................................................ 118

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15.4 Manage the Devices Connected to a Router ................................................................... 120

15.5 Set Up a Guest Wi-Fi for Visitors ...................................................................................... 121
15.6 Wi-Fi Speedup .................................................................................................................. 122
15.7 Security Checkup ............................................................................................................. 123
Chapter 16 Network Switch .................................................................................................... 126
Chapter 17 Account ................................................................................................................ 127
17.1 Select Region at First Time Running ................................................................................. 127
17.2 Registration ...................................................................................................................... 127
17.2.1 Register by Email Address ....................................................................................... 127
17.2.2 Register by Mobile Phone Number ......................................................................... 128
17.3 Visitor Mode .................................................................................................................... 128
17.3.1 Functions in Visitor Mode ....................................................................................... 129
17.3.2 Register an Account in Visitor Mode ....................................................................... 130
17.4 Account Settings .............................................................................................................. 130
Chapter 18 Create Team .......................................................................................................... 133

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Chapter 1 Quick Start Guide

Figure 1-1 Home

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Figure 1-2 Live View

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Figure 1-3 Playback

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Figure 1-4 Security Control

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Figure 1-5 Access Control

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Figure 1-6 Intercom

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Chapter 2 Introduction
Hik-Connect is a Video Security as a Service (VSaaS) platform with two modes, which are Hik
Connect for Teams (HCT), and Hik-Connect for personal (HC). This manual is about the Hik-Connect
for personal system (hereinafter referred to as "the System"). Hik-Connect for personal is used to
remotely control devices (NVRs, DVRs, network cameras, indoor stations, doorbells, security
control panels, access control devices, etc.) via Wi-Fi or cellular network.
Hik-Connect provides easy-to-use clients (a Portal and a Mobile Client) for users to access it.
Table 2-1 Portal and Mobile Client
Client Description
Portal For users to log in to Hik-Connect to manage resources and
perform related configuration and operations (Portal URL:
https://www.hik-connect.com/ ).
Mobile Client For users to log in to Hik-Connect to use more lightweight
features of the services, such as live view, playback, remote door
controls, etc.

2.1 System Requirements and Conventions

System Requirement
Android 6.0 / iOS 11.0 or later.
Conventions
In the following chapters, this manual simplifies Hik-Connect Mobile Client as "Mobile Client",
device such as DVR, NVR, encoder, and network camera as "device", and device which supports
being added to Hik-Connect service as "Hik-Connect Device".

2.2 Summary of Changes

See detailed descriptions on feature changes on the Mobile Client in Hik-Connect Mobile Client
Release Notes .

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Chapter 3 Running Environment

The following is the recommended system requirement for running the Mobile Client.

System Requirement
For iOS: iOS 11.0 or later versions.
For Android: Android 6.0 or later versions.
Memory
For iOS: 2 GB or above.
For Android: 4 GB or above.

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Chapter 4 Icons Meanings in Hik-Connect

Here introduces icons in Hik-Connect.
● Live View and Playback Icons
● Security Panel Icons

Live View and Playback Icons

Icon Meaning
/ Start/stop the live view of a selected window.
/ Turn audio on/​off.
Tap to select the window division mode. You can select 1-window, 4-
window, 9-window, 12-window, or 16-window.
If the number of added cameras is more than that of window
divisions, you can swipe left or right to view the rest.
Enable digital zoom function.
You can also spread two fingers apart to zoom in, and pinch them
together to zoom out.
Start PTZ control.
Start two-way audio.

Note
The devices added by Hik-Connect domain or by scanning QR code
do not support this function.

Tap to capture the current image.

The captured pictures in the personal mode will be saved in
Applications → Personal Album .
The captured pictures in the team mode will be saved in Applications
→ Team Album .
Start recording.
The videos recorded in the personal mode will be saved in
Applications → Personal Album .
The videos recorded in the team mode will be saved in Applications
→ Team Album .
Reselect cameras.

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Icon Meaning
/ / / The resolution in ascending order is Basic < SD < HD < Ultra HD.
Enable the fisheye mode.

Note
● The function should be supported by the fisheye camera.
● The icon displayed on the Live View page varies with the actual
fisheye expansion mode.

Enable fisheye PTZ.

/ Enable fisheye 360°, 180°.
Enable the mirror mode. The video will be played in its mirror mode.

Note
The function should be supported by the device.

Trigger the camera linked alarm output function.

Note
The function should be supported by the device.

Arm/disarm the device.

Wiper.
Download the current video.
Turn on audio alarm.
Turn on sounder.
Turn on strobe light.
Disable noise reduction.
Enable noise reduction. 1 means the weakest noise reduction, while 5
is the strongest noise reduction.
Turn on supplement light (ColorVu camera, floodlight camera, etc) or
alarm light (panic alarm device).
Turn on the light of a floodlight camera.

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Security Panel Icons

Icon Meaning
/ Stay Arm / Stay Armed
/ Away Arm / Away Armed
Disarm
Silence Alarms
Online
Offline
Uploading Speed
Downloading Speed
CPU Usage
Memory Usage
Number of Ends
Normal HDD
HDD Exception
Normal Ethernet
Ethernet Exception
In Health Monitoring
Authorized
Normal Memory
Memory Exception

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Chapter 5 Device Management

You need to add devices to the Mobile Client before you can do further remote operations such as
live view and playback.
The devices added to the Mobile Client will be displayed in the device list.

5.1 Add Device for Management

You need to add devices to the Mobile Client first so that subsequent operations such as live view
and playback can be available. If you want to receive alarm event information from a device, you
should add it by scanning QR code or Hik-Connect domain.

Note
For details about managing alarm event information, see Notification .

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5.1.1 Add an Online Device

The Mobile Client can detect the online devices in the same local area network with your phone or
tablet, and you can add the detected online devices to the Mobile Client.
Before You Start
Make sure the devices are connected to the same local area network with the phone or tablet.
Steps
1. On the device list page, tap → Online Device to enter the Online Device page.
All detected online devices will be in the list.
2. Select a device for adding.

Figure 5-1 Online Device

Note
● For network cameras, make sure the device Multicast Discovery function is enabled so that

the online network camera can be automatically detected via private multicast protocol in the
LAN. For details, see User Manual of the network camera.
● For the inactive device (excluding the access control device), tap Active to create a password

for it before you can add the device properly. For more information about the device
activation, see Set a Password to Activate a Device .
3. Optional: Edit the network information.
1) Tap .
2) Change the device IP address to the same LAN as your phone's by either editing the IP address
manually or enabling the device DHCP function.
3) Tap and input the admin password of the device to save the settings.
4. Tap Add.
5. Enter the required information, including device alias, user name and the password.
6. Tap .
7. Optional: Tap the device name or tap , and then tap Delete Device.

5.1.2 Add Device(s) by Scanning Device QR Code

You can add the device by scanning the device's QR code. You can also add device(s) by scanning
the QR code obtained via the web page of the device.

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Steps
1. On the device list page, tap → Scan QR Code to enter the Scan QR Code page.
2. Scan the QR code / bar code.
- Scan the QR code or bar code by aligning the QR Code with the scanning frame.

Note
● Usually, the device QR code is printed on the label, which is on the back cover of the device.

● Tap to enable the flashlight if the scanning environment is too dark.

- If there are QR codes in photo album of the phone, tap to extract QR code from local
album.
3. Optional: Perform the following operations if the following situations occur.
- If the system fails to recognize the QR code, tap to add the device manually.
- If the device has been added to another account, you should unbind the device from the
account first. See Unbind Device from Its Original Account for details.
- If the device is offline, you should connect a network for the device. For details, see Connect
Offline Device to Network for details.
- If the device is not activated, the Activate Device page will pop up (excluding the access
control device). You should activate the device. For details, see Set a Password to Activate a
Device for details.
- If the Hik-Connect service is disabled for the device, you should enable the function (excluding
the access control device). For details, see Enable Hik-Connect Service When Adding Device
on Mobile Client for details.
4. Tap Add on the Result page.
5. Enter the device verification code.
The device will be added successfully.

Note
● The default device verification code is usually on the device label. If no verification code

found, enter the device verification code you created when enabling Hik-Connect service.
● For details about enabling Hik-Connect service, see Enable Hik-Connect Service for Device .

6. Optional: Tap Configure DDNS to configure DDNS.

Note
● See Set DDNS for details.

● After DDNS being enabled, the device will be accessed via IP address in priority, so that

remote configuration of the device will be supported and the streaming speed will be faster
than streaming via Hik-Connect service.
● If you skip this step, the device will be accessed via Hik-Connect service.

7. Tap Finish.

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5.1.3 Add a Device by IP/Domain

You can add the device by fixed IP address or domain name. The streaming speed of devices added
by IP/domain is faster than those added by Hik-Connect domain.
Before You Start
If you want to add the access control device, activate it before adding. See the user manual of the
access control device for details.
Steps
1. Tap and select Manual Adding.
2. Select IP/Domain as the adding type.
3. Enter the required information, such as alias, address, user name, camera No. and device
password.
Address
Device IP address or domain name.
Camera No.
The number of the camera(s) under the device can be obtained after the device is
successfully added.
4. Tap to add the device.

Note
● If the device is offline, you should connect the device to a network. For details, see Connect
Offline Device to Network .
● If the device is not activated, the Activate Device page will be popped up (exclude the access
control device). You should activate the device. For details, see Set a Password to Activate a
Device .

5.1.4 Add a Device by Hik-Connect Domain

For devices which support Hik-Connect service (a cloud service provided by Hikvision), you can add
them manually by Hik-Connect domain.
Before You Start
Make sure the device is powered on.
Steps
1. On the device list page, tap → Manual Adding to enter the Add Device page.
2. Select Hik-Connect Domain as the adding type.
3. Enter the device serial No. manually.

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Note
● By default, the device serial No. is on the device label.

● For the video intercom devices, when entering the serial No. of the indoor station, the

corresponding door station will also be added to the Mobile Client automatically.
● An indoor station can be linked to multiple door stations.

4. Tap .

Note
● If the device has been added to another account, you should unbind the device from the

account first. See Unbind Device from Its Original Account for details.
● If the device is offline, you should connect a network for the device. For details, see Connect

Offline Device to Network for details.

● If the device is not activated, the Activate Device page will pop up (excluding the access

control device). You should activate the device. For details, see Set a Password to Activate a
Device for details.
● If Hik-Connect service is disabled for the device, you should enable the function (excluding the

access control device). For details, see Enable Hik-Connect Service When Adding Device on
Mobile Client for details.
5. Tap Add on the Result page.
6. Enter the device verification code.
The device will be added successfully.

Note
● The default device verification code is usually on the device label. If no verification code

found, enter the device verification code you created when enabling Hik-Connect service.
● For details about enabling Hik-Connect service, see Enable Hik-Connect Service for Device .

7. Optional: Tap Configure DDNS to configure DDNS.

Note
● See Set DDNS for details.

● After DDNS being enabled, the device will be accessed via IP address in priority, so that

remote configuration of the device will be supported, and the streaming speed will be faster
than streaming via Hik-Connect service.
● If you skip this step, the device will be accessed via Hik-Connect service.

8. Tap Finish.

5.1.5 Manage Devices

After adding devices, you can view or edit the device settings, delete the devices, add devices to
favorites, and share devices to other users.
You can perform the following operations.

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Operation Description
View/Edit Device Tap → Settings to view the device information and linked camera,
Settings edit the time zone, enable/disable the microphone, set the date format,
etc.

Note
The settings are vary from different device types.

Delete Device Tap → Settings → Delete Device to delete the device.

Add Device to Favorite Tap → Add to Favorites , and set the favorites name to add the
device to a new favorites or add the deceive to existing favorites. For
details, refer to Favorites Management .
Share Device Tap → Share , and set the favorites name to add the device to a new
favorites or add the deceive to existing favorites. For details, refer to
Device Sharing .

5.2 General Device Operations

You can set a password to activate a device, connect offline device to network, enable device's Hik-
Connect service, enable DHCP function on device web page, and unbind device from its original
account.

5.2.1 Configure Device Wi-Fi

You can connect a device to the Wi-Fi by scanning the device QR code / bar code. You can also
generate a QR code with Wi-Fi information, and then use an available device to scan the QR code
to connect it to the Wi-Fi network.
Before You Start
● Make sure your phone has connected to a Wi-Fi network.

● The device should support connecting to the Wi-Fi network.

● Make sure it is the first time to set the device network.

Steps
1. Open the Select Network Configuration Mode page.
- Tap Applications → Basic Tool → Device Wi-Fi Configuration .
- Tap Me → Device Wi-Fi Configuration .
2. Select the network configuration mode, and perform further configuration.
- Tap SCAN DEVICE QR CODE to enter the Scan QR Code page, and then scan the device QR
code / bar code, or tap to access the device manually.
- Tap USE WI-FI CONFIGURATION TOOL and configure the following parameters.

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a. Connect your mobile phone to the Wi-Fi, and set the Wi-Fi Name, Password, and
Encryption.

Note
We highly recommend you to create a strong password of your own choosing (using a
minimum of 8 characters, including at least three kinds of following categories: upper case
letters, lower case letters, numbers, and special characters) in order to increase the
security of your product. And we recommend you change your password regularly,
especially in the high security system, changing the password monthly or weekly can better
protect your product.

Note
If you select NONE as the encryption type, the password of the Wi-Fi network is not
required.
b. Tap Generate to generate a QR code for the Wi-Fi network.
3. Follow the instructions on the pages to connect the device to the network.

5.2.2 Set a Password to Activate a Device

When adding a device, if the device is not activated, a window will pop up to ask you to activate
the device.
Before You Start
The device to be activated and the phone running the Mobile Client should be on the same LAN.
Steps
1. Add a device.
2. On the Activate Device page, tap Set Device Password.
3. Create a password.

Note
If you forget the password in the future, you might need to reset the device.
4. Tap Activate to activate the device.
5. Enable DHCP or manually configure network if you enter the Network Configuration page.

5.2.3 Connect Offline Device to Network

When adding a device to the Mobile Client, if the device is offline, you should connect the device
to a network first. The Mobile Client provides the following four methods for connecting offline
devices to networks.

Connect to Wired Network

Use this method if a router is available for the device to connect to.

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Note
Make sure the device is powered on.

Connect to Wireless Network

Use this method if a wireless network is available for the device to connect to. "Device" here
excludes wireless doorbell, wireless security control panel, and Mini Trooper (a kind of battery
camera).

Note
● Make sure your phone has connected to a Wi-Fi network before using the method.
● The device should support connecting to wireless network.

Connect to Network by Wi-Fi Configuration

You can use this method to connect wireless doorbell to the network by using the doorbell to scan
the QR code generated by the Mobile Client.
Tap Connect to a Network on the Result page and then follow the instructions on the subsequent
pages to connect the device to the network.
Connect to Network by Access Point
In the Mobile Client, Access Point (AP) refers to a networking hardware device (e.g., wireless
doorbell or wireless security control panel), which can provide a Wi-Fi network for the phone to
connect to.

Note
Make sure you have turned on WLAN in the phone's operation system.

Tap Connect to a Network on the Result page, select Wireless Connection as the connection type,
and then follow the instructions on the subsequent pages to complete the connection process.

5.2.4 Enable Hik-Connect Service for Device

Hik-Connect service is a cloud service provided by Hikvision. When adding a device via Hik-Connect
Domain or scanning QR code, the service should be enabled. You can enable the service via the
Mobile Client, the device web page, or Hik-Partner Pro client software. This section introduces how
to enable the service via the former two methods.

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Enable Hik-Connect Service When Adding Device on Mobile Client

When adding a device via Hik-Connect domain or scanning QR code, if the Hik-Connect service is
not enabled for the device, the Enable Hik-Connect Service window will pop up to remind you to
enable the service first.
Perform the following task to enable the Hik-Connect service in this case.
Steps
1. Add a device via Hik-Connect domain or scanning QR code.

Note
See Add a Device by Hik-Connect Domain or Add Device(s) by Scanning Device QR Code for
details.
If the device's Hik-Connect service is not enabled, the following window pops up.
2. On the Enable Hik-Connect Service window, tap Hik-Connect Terms of Service to read the terms
of service.
3. Check Read and Agree Hik-Connect Terms of Service.
4. Tap Next.
5. Create a device verification code.

Note
You can change the device verification code. See Enable Video and Image Encryption for details.
6. Tap Enable Hik-Connect Service.
What to do next
Continue the process for adding the device. See Add a Device by Hik-Connect Domain or Add
Device(s) by Scanning Device QR Code for details.

Enable Hik-Connect Service on Device Web Page

You can enable Hik-Connect service for a device on the device web page.
Steps
1. Visit the device IP address on the web browser.
2. Enter the device user name and device password to log in to the device web page.
3. Tap Configuration → Network → Advanced Settings → Platform Access to enter the Platform
Access page.

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Figure 5-2 The Platform Access Page

4. Check Enable.
The system will set Hik-Connect as the platform access mode by default.
5. Optional: If it is the first time to enable the Hik-Connect service, create a device verification
code.
6. Tap Save.

5.2.5 Enable DHCP Function on Device Web Page

You can enable DHCP by following the steps below to allow allocating DNS address automatically.
Steps
1. Visit the IP address of the device.
2. Enter the device user name and device password and log in to the device's web page.
3. Click Configuration → Network → Basic Settings to enter the Basic Settings page.
4. Enable DHCP.
DNS address will be allocated automatically.
5. Click Save.

5.2.6 Unbind Device from Its Original Account

When adding a device by scanning QR code or Hik-Connect domain, if the result shows that the
device has been added to another account, you should unbind it from the account before you can
add it to your account.
Before You Start
Make sure the device and the phone running the Mobile Client are in the same local area network.
Steps
1. Add the device by scanning QR code or Hik-Connect domain.

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See Add Device(s) by Scanning Device QR Code or Add a Device by Hik-Connect Domain for
details.
2. On the Result page, tap Unbind Device to start unbind the device from its account.
3. Optional: If the network exception occurs, perform the following operations.
- Tap Connect to Wi-Fi to connect the phone to the Wi-Fi network and make sure the device is
in the same local area network with the phone.
- Tap Or you can unbind the device from its account in local GUI to unbind the device via local
GUI.

Note
Unbinding the device via local GUI should be supported by the device.
4. On the Unbind Device page, enter the device password and the verification code displayed on
the image.
5. Tap Finish.

5.3 Device Sharing

You can share devices to other users. The recipient can access the devices according to the
permissions you grant them. You can also receive and use the devices shared by other users.

5.3.1 Share Device(s) via QR Code

You can share device(s) to another Hik-Connect user via QR code. You can also select the
permissions granted to recipient(s) to determine which operations the recipient(s) can perform on
the device(s).
Steps

Note
For video instructions, please visit How to Share Devices via QR Code .
1. Enter the Share Device page.
- For sharing a single device: In the device list, find a device you want to share, and tap →
Share on the device card.
- For sharing device(s): On the device list page, tap → Share Device , and select device(s).
- Tap Applications → Share Device .
2. Tap Share with User.

Note
You can share device(s) with a service provider to let the service provider set up and manage
your device(s). See details in Invite a Service Provider to Manage Devices .
3. Tap Share via QR Code.
4. Select device permissions to be shared with the recipient, and tap OK.

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- Check All Permissions to grant all available permissions to the recipient.

- Tap the device name, and then select permissions to grant the selected ones to the recipient,
and finally tap .
Example
For example, if you select Live View and Remote Playback, the recipient will have the
permissions to view live video and play back the video footage of the device.
5. Generate a QR code.
- After you set permissions, a temporary QR code will be generated, which will expire in 300
seconds.
- To share the selected device(s) and permissions this time again in the future, you can tap
Upgrade QR Code to upgrade the QR code to a long-term QR code.
a. Set a password for the QR code and send it to the recipient, and after a recipient scans the
QR code, the recipient will be required to enter the password.
b. Select how many days that the QR code will be valid for.
c. Select the number of allowed recipients.
d. Tap OK, and a long-term QR code will pop up.
6. Let the recipient use the Hik-Connect Mobile Client to scan the QR code.
You will receive a notification about the successful sharing on your Mobile Client.
The device(s) will be shared to the recipient. The recipient will be able to view the device(s) in
the device list.
7. Optional: Perform further operations.
Edit Device a. Tap → Share Device or Applications → Share Device .
Permissions b. Tap the device and then edit the device permissions granted to the
recipient.
Stop Sharing a. Tap → Share Device or Applications → Share Device .
b. Select My Device, Other's Devices, or Previous QR Codes.
c. Tap the device to enter the Sharing Details page and then tap Delete
or .
Edit Long-Term a. Tap → Share Device → Previous QR Codes or Applications → Share
QR Code Details Device → Previous QR Codes .
b. Tap QR Code Details.
c. Tap to edit the validity and maximum recipients.

5.3.2 Share Multiple Devices by Scanning Recipient's Account QR Code

You can share multiple devices to another Hik-Connect user. You can also set the device
permissions granted to a recipient to determine which operations the recipient can perform on the
device.
Steps
1. Tap → Share Device .

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2. Tap Share with User.

Note
You can share the device with a service provider to let the service provider set up and manage
your device. See details in Invite a Service Provider to Manage Devices .
3. Tap Scan QR Code.
4. Scan the QR code of the recipient's account.

Note
The recipient needs to go to Me, tap the account name, and tap My QR Code on the Mobile
Client to get the QR code of his/her account.
5. Select the devices you want to share, and then tap Next.

Note
For devices linked with multiple cameras, you can select the cameras for sharing.
6. Select the device permissions to be shared with the recipient.
- Check All Permissions on the Sharing Details page to select all the permissions.
- Tap the device displayed on the Sharing Details page, and then select permission(s) and tap
.
Example
For example, if you select Live View and Remote Playback, the recipient will have the
permissions to view live video and play back the video footage of the device.
7. Tap Finish to finish sharing.
You will receive a notification about the successful sharing on your Mobile Client.
The device(s) will be shared to the recipient. The recipient will be able to view the device(s) in
the device list.
8. Optional: Perform further operations.
Edit Device a. Tap → Share Device or Applications → Share Device .
Permissions b. Tap the device and then edit the device permissions granted to the
recipient.
Stop Sharing a. Tap → Share Device or Applications → Share Device .
b. Select My Device, Other's Devices, or Previous QR Codes.
c. Tap the device to enter the Sharing Details page and then tap Delete
or .
Edit Long-Term a. Tap → Share Device → Previous QR Codes or Applications → Share
QR Code Details Device → Previous QR Codes .
b. Tap QR Code Details.
c. Tap to edit the validity and maximum recipients.

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5.3.3 Silenced Mode for Devices Shared by Others

You can enable Silenced mode for the devices shared by others if you don't want to be disturbed
by the devices' alarm notifications. When enabled, all the alarm notifications triggered by the
device(s) will be silenced. And you can still check the information of all the silenced alarm
notifications from the devices on the notification list.
Tap → Settings to enter the Settings page of the device and then enable the Silenced mode.

5.4 Favorites Management

You can add the frequently-used camera(s) to the favorites so that you can access them
conveniently.

5.4.1 Add Cameras to Favorites on Home Page

On the device list page, you can add the frequently-used camera(s) to the favorites so that you can
access them conveniently.
Steps
1. You can add one or more devices to Favorites.
- On the home page, tap → Add to Favorites , and select devices and cameras.
- On a specific device card, tap → Add to Favorites to add a selected device to Favorites.
2. Select devices and cameras on the Select Camera page.
3. Tap OK.
4. Create a name for the Favorites and then tap OK.

Note
● Up to 32 favorites can be added.
● The favorites name should be no more than 32 characters.

The Favorites tab will be displayed near the Device page.

5. Optional: Tap the Favorites name on the Favorites page to edit name and involved cameras.
6. Optional: Tap the → Sort on the Favorites page to sort favorites.
7. Tap → Edit → Delete to remove a camera from Favorites.

5.4.2 Add Cameras to Favorites During Live View

On the live view page, you can add frequently-used cameras to Favorites so that you can access
them conveniently
Steps
1. Enter the Live View page.

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Note
For details about how to enter the Live View page, see Start and Stop Live View
2. Tap and tap Add to Favorites.
3. Add cameras to favorites.
- Create a new favorites in the pop-up window and tap OK.
- Add to an existing favorites group. Tap Add to Existing Favorites in the pop-up window. Then
select a Favorites folder in the list.

Note
● Up to 32 Favorites can be added.

● The favorites name should be no more than 32 characters.

4. Optional: Tap the Favorites on the device list page to view the cameras' live videos.
5. Tap → Edit → Delete to remove a camera from Favorites.

5.5 Configure Your Device

On the Settings page of a device, you can view and edit the device's basic information, delete the
device, upgrade device firmware, and configure other functions such as video and image
encryption and changing device verification code.

Note
The available functions on the Settings page vary with different device types and device models.

5.5.1 Enable Video and Image Encryption

The encryption feature is used for encrypting a device's videos (including live videos and recorded
video files) and captured pictures. After you enable Video and Image Encryption for a device, you
can set a password, so that the password will be required when someone tries to view videos and
images of the device for the first time.
Steps

Note
If you log in to the Mobile Client with the same account on another phone, you should enter the
device encryption password again to view the live videos, the recorded videos, and pictures from
events.
1. On the device list page, tap → Settings to enter the Settings page of a device.
2. Switch on Video and Image Encryption to enable the function.
3. Optional: Change the encryption password.
1) Tap Change Encryption Password, and then tap Edit on the pop-up Window to enter the
Change Encryption Password page.

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2) Enter the old password, and then tap Next.

3) Create a new password, and then confirm it.

5.5.2 Set DDNS

For a device added via Hik-Connect Domain or Scanning QR code, if DDNS is enabled, the device's
streams will be accessed via IP address in priority. In this case, you can remotely configure device
and the speed of streaming will be faster than that of streaming via Hik-Connect service.
Steps
1. On the device list page, tap → Settings to enter the Settings page of the device.
2. On the Settings page, tap Configure DDNS to enter the Configure DDNS page.
3. Set the required information.
Device Domain Name
The default device domain name is the serial number of the device. If you want to edit it, the
edited domain name should contain 1 to 64 characters, including numbers, lowercase letters,
and dashes. And it should start with a lowercase letter and cannot end with a dash.
Port Mapping Mode
For details about setting port mapping, tap How to Set Port Mapping.

Note
The entered port number should be from 1 to 65535.
User Name
Enter the device user name.
Password
Enter the device password.
4. Tap .

5.5.3 Upgrade Device Firmware

You can upgrade the firmware of a device to its latest version. If the latest version is detected, a red
dot will appear on the Device Version field of the Settings page of the device.
Steps
1. On the device list page, tap → Settings to enter the Settings page of the device.
2. Tap Device Version to enter the Device Version page.
3. Tap Upgrade.
The Mobile Client will download the upgrade file first and then start upgrading the device.

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Note
You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi
networks once a new device version is detected.

5.5.4 Set Custom Audio

You can select a recorded audio file and set it as the custom audio prompt for the alarms sent from
the channels linked to specific models of DVR.
Steps

Note
The device should support this function.
1. On the device list page, tap → Settings or Applications → Custom Audio Management to
enter the Settings page of the device.
2. Tap Custom Audio to enter the Select Channel page.
3. Select channel(s), and then tap Next Step.
The available audio file(s) will appear.
4. Optional: Tap the Play icon to play the audio file.
5. Select an audio file or record an audio file yourself, and then tap OK.

5.5.5 Use Mobile Client as Device's Remote Controller

For a device added via IP/Domain, you can use the Mobile Client as the device's remote controller.
Steps

Note
● The function should be supported by the device.
● The remote controller function is supported when your phone or tablet is connected to a Wi-Fi
network, and the network latency should be less than 200ms.

1. On the device list page, tap → Settings to enter the Settings page of the device.
2. Tap and tap Remote Controller to enter the following page.

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Figure 5-3 Remote Controller Page

3. Swipe the screen to perform remote-control operations such as moving up, down, left, and right.
4. Tap the screen to confirm.
5. Optional: Tap to cancel and return to the previous menu of the device.
6. Optional: Tap to open the main menu of the device.

5.5.6 Remote Configuration

After adding a device, you can set the parameters of the device, including basic information, time
settings, recording schedule, etc.

View and Edit Basic Information

You can view and edit the basic information of a device.
Steps
1. On the device list page, tap → Settings to enter the Settings page of the device.
2. Enter the Remote Configuration page.
- For a device added via IP/Domain, tap → Remote Configuration .

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Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain .
- For a device added via other methods, tap Remote Configuration on the Settings page.

Note
You should have configured DDNS for the device first. See Set DDNS .
3. Tap Basic Information to enter the Basic Information page.
4. Tap to enter the Edit Device page.
5. Edit the basic information of the device.
6. Tap to save the settings.

Set Recording Schedule

You can set a recording schedule for a channel of a specific device.
Steps
1. On the device list page, tap → Settings to enter the Settings page of the device.
2. Enter the Remote Configuration page.
- For a device added via IP/Domain, tap → Remote Configuration .

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain .
- For a device added via other methods, tap Remote Configuration on the Settings page.

Note
Make sure you have configured DDNS for the device first. See Set DDNS .
3. Tap Recording Schedule to enter the Recording Schedule page.
4. Select a channel if the device has multiple channels.
5. Set the switch to ON to enable recording schedule.
6. Set a recording schedule for a day in the week.
1) Tap a day in the week to enter the schedule settings page.
2) Tap a time period to set the recording type, start time, and end time.
Continuous
The video will be recorded automatically according to the time of the schedule.
Motion Detection
The video will be recorded when the motion is detected.
Alarm
The video will be recorded when the alarm is triggered via the external alarm input
channels.
Motion Detection or Alarm

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The video will be recorded when the external alarm is triggered or the motion is detected.
Motion Detection and Alarm
The video will be recorded when the motion and alarm are triggered at the same time.
Event
The video will be recorded when any event is detected.

Note
You can also set the recording type to detailed event type, which should be supported by
the device. For details, refer to the user manual of the device.
3) Tap OK to save the settings of the time period.
4) Set other time periods in the day.

Note
Up to 8 time periods can be configured for each day. And the time periods cannot be
overlapped with each other.

Figure 5-4 Setting Multiple Time Periods in a Day

7. Optional: Perform the following operations after saving the time periods in one day.

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Copy to Other Tap Copy to to copy all the time periods settings to the other days in the
Days week.
Delete All Tap Delete All to clear all the configured time periods.
8. Tap to save the settings.

Configure Time Settings

You can select the time zone and set the time synchronization mode to Manual or NTP mode for
the added device.
Steps
1. On the device list page, tap → Settings to enter the Settings page of the device.
2. Enter the Remote Configuration page.
- For a device added via IP/Domain, tap → Remote Configuration .

Note
For details about adding devices via IP/Domain, see Add a Device by IP/Domain .
- For a device added via other methods, tap Remote Configuration on the Settings page.

Note
You should have configured DDNS for the device first. See Set DDNS .
3. Tap Time Configuration to enter the Time Configuration page.
4. Select the time zone in which the device locates.
The device time will be adjusted automatically.
5. Select the time synchronization mode.
- Select NTP Synchronization. And then set the interval for synchronizing the device time with
the NTP server.
NTP Synchronization
Synchronize time at a specific interval with the NTP server.

Note
For details about setting the NTP server details, refer to the user manual of the device.
- Select Manual Synchronization. And then tap Synchronize with Phone to synchronize the
device time with the OS (Operation System) time of your phone.
6. Tap to save the settings.

Change Device Password

You can change the password of a device via the Mobile Client.
Steps
1. On the device list page, tap → Settings to enter the Settings page of the device.

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2. Enter the Remote Configuration page.

- For a device added via IP/Domain, tap → Remote Configuration .

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain .
- For a device added via other methods, tap Remote Configuration on the Settings page.

Note
You should have configured DDNS for the device first. See Set DDNS .
3. Tap Change Password to enter the Change Password page.
4. Enter the old password of the device
5. Create a new password.

Caution
The password strength of the device can be automatically checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
three kinds of following categories: upper case letters, lower case letters, numbers, and special
characters) in order to increase the security of your product. And we recommend you change
your password regularly, especially in the high security system, changing the password monthly
or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.
6. Confirm the password.
7. Tap to save the changes.

Configure Normal Event

You can enable a device's normal event such as motion detection, video tampering alarm, video
loss alarm, for the channels of the device.
Steps
1. On the device list page, tap → Settings to enter the Settings page of the device.
2. Enter the Remote Configuration page.
- For a device added via IP/Domain, tap → Remote Configuration .

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain
- For a device added via other methods, tap Remote Configuration on the Settings page.

Note
You should have configured DDNS for the device first. See Set DDNS .
3. Tap Normal Event to enter the Normal Event page.
4. Optional: Select a channel if the device has multiple channels.

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5. Set the switch(es) to ON to enable the event(s).

Configure Smart Event

You can enable the smart event for the channels of a device, including audio exception detection,
face detection, and intrusion detection, etc.
Steps

Note
The supported event types of smart event vary according to different devices.
1. On the device list page, tap → Settings to enter the Settings page of the device.
2. Enter the Remote Configuration page.
- For a device added via IP/Domain, tap → Remote Configuration .

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain .
- For a device added via other methods, tap Remote Configuration on the Settings page.

Note
You should have configured DDNS for the device first. See Set DDNS for details.
3. Tap Smart Event to enter the Smart Event page.
4. Optional: Select a channel if the device has multiple channels.
5. Set the switch(es) to ON to enable event(s).

Enable Temperature Measurement

You can enable the temperature measurement function for the thermal camera on the Mobile
Client.
Steps

Note
This function is only available to the thermal camera.
1. On the device list page, tap → Settings to enter the Settings page of the device.
2. Enter the Remote Configuration page.
- For a device added via IP/Domain, tap → Remote Configuration .

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain .
- For a device added via other methods, tap Remote Configuration on the Settings page.

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Note
You should have configured DDNS for the device first. See Set DDNS .
3. Tap Temperature Measurement to enter the Temperature Measurement page.
4. Optional: Select a camera if camera(s) are linked to the device.
5. Set the switch to ON to enable temperature measurement.

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Chapter 6 Camera / NVR / DVR

The Mobile Client supports adding cameras, NVRs, and DVRs. After you add the devices, you can
start live view, playback on the client. You can also link cameras with NVR/DVR, set motion
detection alarms for network cameras, and reset password of NVRs or DVRs, etc.

6.1 Manage Solar Camera

After adding a solar camera to the Mobile Client, you can control and manage it remotely. The
supported functions include waking up the device, viewing its network signal strength, switching
power consumption mode, etc.

Wake Up Solar Camera

Unlike using other network cameras, you need to wake up a solar camera before you can control it.
You can wake it up in the following two ways:
● On the device list page, tap → Settings to enter the device settings page. Once you enter this
page, the camera will start waking up.
● On the device list, tap the device to enter its live view page. Once you enter this page, the

camera will start waking up.

View Network Signal Strength

Enter the device settings page of the solar camera, and then tap Network Strength to view its
network strength level.
Switch Power Consumption Mode
Enter the device settings page of the solar camera, tap Power Consumption Mode and then select
a mode.

Note
After switching power consumption mode, you need to reboot the solar camera to make the new
settings take effect on the device.

6.2 Set Light for Floodlight Camera

You can set light for the Floodlight camera.
Before You Start
Make sure you have added a Floodlight camera to the Mobile Client.

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Steps
1. On the device list page, tap → Settings on a device card to enter the Settings page of a
Floodlight camera.
2. Tap Light Settings to enter the Light Settings page.
3. Set the parameters.
Adjust Brightness
Adjust the brightness of the camera light.
Light Linkage
If enabled, when activities of human beings or animals are detected at night in the areas
specified by you (see Light Linkage Area Settings, the camera light will be automatically
turned on.
Light Linkage Area Settings
Tap the areas to specify them as the light linkage areas.

6.3 Batch Arm/Disarm Cameras Linked to NVR

For cameras linked to NVRs and areas of NVRs, you can batch arm/disarm them, and silence
alarms.
Steps

Note
Only NVRs with the firmware version 4.63.000 and newer support these updates.
1. On the device list page, find the device card of an NVR.

Figure 6-1 NVR

2. Optional: You can perform the following operations.
Batch Arm/Disarm Tap , and tap Arm / Arm Silently / Disarm at the bottom of the
Cameras and Areas or page, and all cameras linked with the NVR will be armed / armed
Arm Them Silently silently / disarmed.

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Arm/Disarm a Single Tap to go to the area and camera details page.

Camera or Area or Tap a camera or area, and tap Arm / Arm Silently / Disarm at the
Arm One Silently bottom of the page, and the selected camera or area will be armed /
armed silently / disarmed.
Edit Area/Camera Tap to go to the area and camera details page.
Details Tap in the lower-right corner of an area or camera to edit its
information.

6.4 Edit Settings of Cameras Linked to NVR/DVR

For cameras linked to NVR/DVR, you can edit their names, hide or show them in the device list, and
enable camera cascading.
Steps
1. On the device list page, tap → Settings on a device card to enter the Settings page of an NVR
or DVR.
2. Tap Linked Camera to enter the Linked Camera page, and then edit camera settings.
Edit Camera Tap to enter the camera details page, and then tap Channel Name to
Name edit the camera name, and finally tap to save the settings.
Hide/Show Tap or to hide or show the camera on the device list respectively.
Camera

6.5 Set Motion Detection Alarm for Network Camera

Motion detection is a way of detecting motion in a security scene by analyzing image data and
differences in a series of images. After setting motion detection area within the field of view of the
network camera, the network camera will be able to detect the objects in motion within the area
you set and at the same the Mobile Client will receive an event notification about the motion
detection alarm.
Steps
1. On the device list page, tap → Settings on a device card to enter the Settings page of the
network camera.
2. Tap Notification to enter the Notification page.
3. Draw motion detection area.
1) Tap Draw Motion Detection Area to enter the motion detection area settings page.
2) Swipe on the screen to draw the motion detection area.

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Figure 6-2 Draw Motion Detection Area

3) Optional: Tap to undo the drawing.
4) Tap to save the motion detection area settings.
4. Tap to go back to the Notification page and tap Motion Detection Sensitivity, and then adjust
the slider to adjust the motion detection sensitivity.
Low
Moving persons, large moving pets, and any other large moving objects in the motion
detection area will trigger the alarm, while smaller objects will not.
Medium
Moving small pets and any other medium-sized moving objects in the motion detection area
will trigger the alarm, while smaller objects will not.
High
Moving insects, moving leaves, and any other larger objects will trigger the alarm.
What to do next
Go back to the Notification page and make sure Notification is enabled.

Note
For details about how to enabling notification, see Enable Notifications

6.6 View Network Topology of NVR

You can view network topology of the cameras connected to an NVR.

Note
The NVR should support the network topology functionality.

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On the device list page, tap → Settings on an NVR card to enter the Settings page of the NVR,
and then tap Network Camera Topology to enter the topology page. On the page, you can perform
the following operations.

View Network Status

On the topology, you can know the type of the network connection between each node (i.e., an
NVR or a network camera) by the type of the line between the two nodes: solid line represents
wired connection, dotted line Wi-Fi connection.
You can also view network status of the cameras. If a camera icon is grayed out, the camera is
offline.
Zoom In/Out
You can pinch fingers together to zoom in, and spread them apart to zoom out.
Refresh Topology Structure
Tap in the upper right corner to refresh the topology structure.
Show/Hide Cascaded Camera
You can enable the topology to display a specific camera's cascaded camera(s).

Note
The NVR should support this function.
1. On the device list page, tap → Settings on an NVR card to enter the Settings page of the
device, and then tap Linked Camera to enter the Linked Camera page.
2. Tap a camera on the Linked Camera page to enter the Details page.
3. Turn on Cascading Status to display cascaded camera(s) of a specific camera in the topology.
Turn off to hide.

6.7 Reset Password of DVR or NVR via the Mobile Client

If you forgot the admin password of a DVR or NVR, you can reset the password by using the Mobile
Client to scan the QR code generated on the local GUI of the device.
Two verification methods are provided for resetting the password of DVR or NVR: verifying by
reserved email or verifying by Hik-Connect.

Procedures of Resetting Password via Hik-Connect Verification

It is recommended that you use this way to reset the password of DVR or NVR, which is
comparatively simpler and more convenient. For details, see Reset Password by Hik-Connect .
Procedures of Resetting Password via Email Verification
The flow chart below shows the procedures of resetting password by email verification.

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Figure 6-3 Flow Chart

● Reserve Email Address for Resetting Password: See Reserve Email Address for Resetting
Password for details.
● Generate QR Code on Device Local GUI (Verify by Reserved Email): See Generate QR Code by
Reserved Email for details.
● Reset Password of DVR or NVR by Scanning QR Code: See Reset Password by Reserved Email for
details.

6.7.1 Reset Password by Hik-Connect

You can reset the password of DVR or NVR via Hik-Connect.
Steps
1. On the user login interface of the device, click Forgot Password.
2. On the password reset type interface, select Verify by Hik-Connect.
The QR code will be generated on the local GUI of the device.
3. Go to the Hik-Connect Mobile Client, enter the Reset Device Password page.
- Tap Applications → Basic Tool → Reset Device Password .
- Tap Me → Reset Device Password .
4. Scan the QR code.
A verification code will be displayed on the Mobile Client.
5. Go to the local GUI of the device and enter the received verification code, and then click OK to
continue.
6. Create a new password and then confirm the password on the local GUI of the device.

6.7.2 Reserve Email Address for Resetting Password

Make sure you have reserved email address for resetting the admin password of NVR or DVR if you
want to change the password by scanning QR code.

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Before You Start

● Upgrade the firmware of the NVR or DVR to make the device support self-service password

reset.
● If the device is inactivated, check Reserved Email Settings when activate it. For details about

activating NVR or DVR, see the user manual of the device.

Steps

Note
The DVR or NVR should support the function.
1. Go to Configuration → User on the local GUI of the device.
2. Select admin user and then click Edit.
3. Enter the password of the device in the Old Password field.
4. Click the Settings icon in Reserved E-mail Settings field.
5. Enter an email address for receiving verification code, and then click OK.

6.7.3 Generate QR Code by Reserved Email

If you forgot the admin password of the DVR or NVR, you can generate a QR code on the device's
local GUI and then scan the QR code via the Mobile Client to reset the admin password.
Before You Start
Make sure you have reserved an email address for resetting password.
Steps

Note
The DVR or NVR should support this function.
1. On the login page of the device's local GUI, click Forgot Password.
2. Select Verify by Reserved Email and then click OK.
3. Read and agree the Legal Disclaimer, and click OK to continue.
The QR code for resetting password pops up.

6.7.4 Reset Password by Reserved Email

If you forgot the admin password of DVR or NVR, you can reset the password by scanning the QR
code generated on the local GUI of the device.
Before You Start
● Make sure you have allowed the Mobile Client to access your phone's camera.

● Make sure you have reserved email address for resetting device password and generated QR

code on the device's local GUI. For details, see Reserve Email Address for Resetting Password
and Generate QR Code by Reserved Email for details.

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Steps
1. Enter the Reset Device Password page.
- Tap Applications → Basic Tool → Reset Device Password .
- Tap Me → Reset Device Password .
2. Scan the QR code on the local GUI of the DVR or NVR.
A verification code will be sent to the reserved email address.

Note
● The verification code will be valid for 48 hours.

● If you reboot the device or change the reserved email address, the verification code would be

invalid.
3. Go to the device's local GUI.
4. Enter the received verification code on the Verify by Reserved Email window and then click OK
to reset the password.

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Chapter 7 Video & Cloud Storage

With the Mobile Client, you can remotely view live videos of the added encoding devices (e.g.,
cameras, NVRs, and DVRs) and play back their video footage. If cloud storage is activated on the
video devices, you can browse, search, play back, and download the video footage on cloud.

7.1 Live View

You can view live video of the devices' connected cameras. And some basic operations are
supported during live view, including picture capturing, manual recording, PTZ control, etc.

7.1.1 Start and Stop Live View

Live view shows you the live video getting from cameras. Perform the following task to start and
stop live view.
Steps
1. Tap a camera or tap Applications → Live View to enter the Live View page.

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● If the Video and Image Encryption function is disabled, the live video will start playing
automatically.
● If the Video and Image Encryption function is enabled, you should enter the encryption
password before live view.

Note
○ For details about Video and Image Encryption function, see Enable Video and Image

Encryption .
○ The default device verification code is usually on the device label. If no verification code

found, enter the device verification code you created when enabling Hik-Connect service.
○ The live video from the video intercom device lasts 5 minutes.

○ Up to 6 users can view the live video of a same door station simultaneously. If the upper-

limit is reached, other users can only use the audio function of the door station.
2. Optional: Perform the following operations.
View Full Screen Live Rotate the phone to view live video in full screen mode.
Video
Switch Camera Swipe the live view page to the left or right to switch camera and
view its live video.
Reselect Device for a. Tap to reselect device(s) for live view.
Live View b. Reselect cameras and then tap OK.

Note
You can select up to 256 cameras.
Switch to Playback Tap Playback to switch to playback.

Note
For details about playback, see Playback .

Toolbar Operations For details about toolbar operations, see Live View and Playback
Icons .
View Events If there are any events, they will be displayed in the Event Messages
section.
3. Stop live view of a camera.
1) Press and hold a window under live view.
2) Drag the window upwards to the appearing at the top of the page.

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7.1.2 PTZ Control

PTZ is an abbreviation for "Pan, Tilt, and Zoom". With the PTZ Control functionality provided by the
Mobile Client, you can make the cameras pan and tilt to the required positions, and zoom in or out
the live video images.
Start live view of the camera, and tap to pop up the PTZ control panel.

Note
PTZ control should be supported by the camera. For details about starting live view, refer to Start
and Stop Live View .

PTZ Control

Figure 7-1 PTZ Control

On the PTZ Control panel, the following operations are supported.
● Drag the red circle button to control the camera to the desired direction.

● Tap / to zoom out/in the lens.

● Tap / to make near objects become clear and distant objects become vague, or make
distant objects become clear and near objects become vague.

Preset
On the Preset panel, the following operations are supported.

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● Edit Name: Tap → Edit Name to edit the preset name.

● Set as Preset: Tap → Set as Preset to set the current scene as a new preset.

More Settings

Figure 7-2 More Settings

Drag to the right or left to set the PTZ rotating speed.

7.1.3 Set Image Quality for Device Added by IP/Domain

For devices added via IP/Domain, you can set its image quality to Fluent or Clear. You can also
customize image quality for the devices.
Steps

Note
● If you change the image quality, the live view and recording of the device may be affected due to
the new settings.
● In multi-window mode, you can only set the image quality to Fluent, or customize the image
quality and the stream type can only be Sub Stream.

1. Start live view of a device added via IP/Domain.

Note
See Start and Stop Live View for details.
2. Tap on the live view page to enter the quality switching panel.

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Note
The icon vary with the actual video quality.
3. Set the image quality as desired.
- Tap Clear to set the image quality as Clear.
- Tap Fluent to set the image quality as Fluent.
- Tap Custom to open the Custom Settings window, and then configure the parameters and tap
Confirm to confirm the custom settings.

Note
● The live view effect is related to the performance of your network and hardware of your
network and phone and tablet. If the live view is not fluent or the image appears blurred,
reduce the resolution, frame rate and bitrate of the camera in custom mode, or set the image
quality as fluent mode.
● The following table shows the recommended Android and iOS frame rate and bitrate
configuration for different resolution at H.264, H.264+ and H.265 video compression by Moto
X Pro (CPU: Snapdragon805, Android 5.0.2).
Table 7-1 Android Recommended Configuration
Resolution 1-ch 2-ch 4-ch Recommended Configuration
H.264 (Software Decoding)
1080P √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 2Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate: 512Kbps
H.264 (Hardware Decoding)
1080P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 2Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate: 512Kbps
H.264+ (Software Decoding)
1080P √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 2Mbps
H.264+ (Hardware Decoding)
1080P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
H.265 (Software Decoding. Hardware decoding is not supported.)
1080P √ √ Frame rate: 25fps; Bit rate: 2Mbps

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Resolution 1-ch 2-ch 4-ch Recommended Configuration

720P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate:
256Mbps
●
Table 7-2 iOS Recommended Configuration
Resolution 1-ch 2-ch 4-ch Recommended Configuration
H.264 (Hardware Decoding)
1080P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 2Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate: 512Kbps
H.264 (Software Decoding)
720P √ √ Frame rate: 25fps; Bit rate: 2Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate: 512Kbps
H.264+ (Hardware Decoding)
1080P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 2Mbps
H.264+ (Software Decoding)
720P √ √ Frame rate: 25fps; Bit rate: 2Mbps
H.265 (Software Decoding. Hardware decoding is not supported.)
1080P √ Frame rate: 25fps; Bit rate: 2Mbps
720P √ √ Frame rate: 25fps; Bit rate: 1Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate: 256Kbps

7.1.4 Live View for Fisheye Camera

In the fisheye view mode, the whole wide-angle view of the fisheye camera is displayed. Fisheye
expansion can expand images in five modes: 180° panorama, 360° panorama, 4-PTZ, semisphere,
and cylindrical-surface.
Steps

Note
The function is only supported by fisheye camera.

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1. Start live view of a fisheye camera.

Note
See Start and Stop Live View for details.
2. Tap to show the fisheye expansion panel.
3. Select mounting type.
Table 7-3 Mounting Type
Icon Description
Wall Mounting
Ceiling Mounting
4. Select fisheye expansion mode.
Table 7-4 Fisheye Expansion Mode
Icon Description
Fisheye view for ceiling mounting and wall mounting. In the Fisheye
view mode, the whole wide-angle view of the camera is displayed. The
mode is the vision of a fish's convex eye. The lens produces curvilinear
images of a large area, while distorting the perspective and angles of
objects in the image.
In this mode, you can pinch the fingers together to zoom out the
image, and spread them apart to zoom in.
Dual-180° panorama view for ceiling mounting. The distorted fisheye
image is transformed to normal perspective image.
In this mode, you can swipe to the left or to the right to adjust the
field of view.
360° panorama view for ceiling mounting and wall mounting. The
distorted fisheye image is transformed to normal perspective image.
In this mode, you can swipe to the left or to the right to adjust the
field of view.
4 PTZ Views for ceiling mounting and wall mounting. The PTZ view is
the close-up view of some defined area in the Fisheye view or
Panorama view.
In this mode, you can pinch the fingers together to zoom out the
image, and spread them apart to zoom in. You can also swipe the
screen to perform pan and tilt movement.
Semisphere-shaped view for wall mounting. In this mode, the whole
wide-angle view of the camera is displayed. The lens produces

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Icon Description
curvilinear images of a large area, while distorting the perspective and
angles of objects in the image.
In this mode, you can drag the image to adjust the view angle, and
pinch the fingers together to zoom out the image, and spread them
apart to zoom in.
Cylindrical-surface-shaped view for wall mounting. In this mode, the
whole wide-angle view of the camera is displayed. The lens produces
curvilinear images of a large area, while distorting the perspective and
angles of objects in the image.
In this mode, you can drag the image to adjust the view angle, swipe
to the left or to the right to adjust the field of view, as well as pinch
the fingers together to zoom out the image and spread them apart to
zoom in.

7.1.5 Open Door During Live View

You can open or close the door when viewing the live video of a video intercom device, a face
recognition terminal, or a related camera of an access control device. This function allows you to
check the visitor or the situation nearby the door before you open it.

Note
● The device should support this function.
● For face recognition terminals, you can enabling opening door by fingerprint authentication or
facial authentication. For details, see Manage Access Control Devices .

For the access control device's related cameras, select a live view window and tap Open Door, and
then enter the device verification code to open the door.
For the video intercom device, select a live view window and tap , and then enter the device
verification code to open the door.

Note
The default device verification code is usually on the device label. If no verification code found,
enter the device verification code you created when enabling Hik-Connect service.

7.2 Playback
You can search the recorded video files stored in the added device for remote playback.

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7.2.1 Normal Playback

Normal playback refers to the playback based on timeline. You can search the camera's recorded
video files in a selected time period and then start playback.
Steps
1. On the device list page, tap in the upper-right corner or tap Applications → Playback to enter
the Select Item(s) page.
2. Set the date and time for playback.
Playback Date
Select a date.

Note
The date during which video files were recorded is marked with a yellow dot.
Playback Time
Set the start time point for the playback in the selected date.
3. Select camera(s).

Note
You can select up to 4 cameras.
4. Tap Start Playback to enter the Playback page.

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5. Optional: Perform the following operations.

Play Video Footage Tap on the playback page to play back video footage stored on
Stored on Cloud cloud.

Note
See details in Play Back Video Footage on Cloud .

Play Video Footage Tap on the playback page to play back video footage stored locally.
Stored on Local
Clip Playback Tap to switch to clip playback.
Adjust Playback Tap to switch timeline playback. Slide the timeline to adjust the
Time playback time.
Spread two fingers apart to scale up the timeline or pinch them
together to scale down.

Note

represents continuous recording and represents

event-triggered recording. You can determine the recording type
(continuous or event-triggered) when setting recording schedule. For
details, see Set Recording Schedule .

Toolbar Operations For details about toolbar operations, see Live View and Playback
Icons .

7.2.2 Capturing and Recording

During playback, you can capture pictures and record video footage.
Steps
1. Start playback.

Note
See Normal Playback for details.
2. Capture a picture or record video footage.
Capture a Picture Tap to capture a picture.
Record Video Footage Tap to start recording video footage, tap again to stop.
The captured pictures and recorded videos will be saved in Applications → Personal
Applications → Personal Album .

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7.2.3 Set Playback Quality for Device Added by IP/Domain

For devices added by IP/Domain, you can set the image quality of playback for them.
Steps

Note
For details about adding device by IP/Domain, see Add a Device by IP/Domain .
1. Select a device added by IP/Domain on the device list and then start playback.

Note
For details about starting playback, see Normal Playback .
2. Tap on the playback page to enter the quality switching panel.

Note
The icon may vary with the actual video quality.
3. Set the image quality as desired.
- Tap Clear to tap the image quality to Clear.
- Tap Custom to open the Custom Settings window, and then configure the parameters
(Resolution, Frame Rate, and Bitrate) and tap Confirm to confirm the custom settings.

Note
● The image effect is related to the performance of your network and phone or tablet. If the
image is not fluent or the screen appears blurred, reduce the resolution, frame rate and
bitrate of the camera in custom mode.
● The following table shows the recommended Android and iOS frame rate and bitrate
configuration for different resolution at H.264, H.264+ and H.265 video compression by Moto
X Pro (CPU: Snapdragon805, Android 5.0.2).
Table 7-5 Android Recommended Configuration
Resolution 1-ch 2-ch 4-ch Recommended Configuration
H.264 (Software Decoding)
1080P √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 2Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate: 512Kbps
H.264 (Hardware Decoding)
1080P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 2Mbps

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Resolution 1-ch 2-ch 4-ch Recommended Configuration

4CIF √ √ √ Frame rate: 25fps; Bit rate: 512Kbps
H.264+ (Software Decoding)
1080P √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 2Mbps
H.264+ (Hardware Decoding)
1080P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
H.265 (Software Decoding. Hardware decoding is not supported.)
1080P √ √ Frame rate: 25fps; Bit rate: 2Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate:
256Mbps
●
Table 7-6 iOS Recommended Configuration
Resolution 1-ch 2-ch 4-ch Recommended Configuration
H.264 (Hardware Decoding)
1080P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 2Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate: 512Kbps
H.264 (Software Decoding)
720P √ √ Frame rate: 25fps; Bit rate: 2Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate: 512Kbps
H.264+ (Hardware Decoding)
1080P √ √ √ Frame rate: 25fps; Bit rate: 4Mbps
720P √ √ √ Frame rate: 25fps; Bit rate: 2Mbps
H.264+ (Software Decoding)
720P √ √ Frame rate: 25fps; Bit rate: 2Mbps
H.265 (Software Decoding. Hardware decoding is not supported.)
1080P √ Frame rate: 25fps; Bit rate: 2Mbps

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Resolution 1-ch 2-ch 4-ch Recommended Configuration

720P √ √ Frame rate: 25fps; Bit rate: 1Mbps
4CIF √ √ √ Frame rate: 25fps; Bit rate: 256Kbps

7.2.4 Download Video Segment from Device

During playback of the cameras linked to a DVR or NVR, you can download a specific video
segment as an evidence if it contains important information about incidents such as violent crimes
in case of the need for settling disputes or legal cases.
Steps

Note
The function should be supported by the device.
1. Start playback.
2. Tap if important information occurs on the image.
By default, the video segment which lasts 130 seconds (from 10 seconds before the tapping, to
120 seconds after that) will be automatically selected for download. For example, if you tap
when the video footage is played to 00:00:30, the segment from 00:00:20 to 00:02:30 will be
selected.

Note
In special occasions when 130-seconds duration is not available to be selected following the
above-mentioned rule, the segment will extend afterwards or backwards until the segment
duration reaches 130 seconds. For example, if you start downloading from the very beginning of
the video footage, the selected segment will be from 00:00:00 to 00:02:10.
3. Optional: Drag the slider(s) to lessen the duration of the segment for download.

Note
The duration should not be shorter than 10 seconds.
4. Optional: Tap the Play icon to preview the selected segment.

Note
If the segment is encrypted, you should enter the device verification code before you can
preview it. For details about video encryption.
5. Tap Start Downloading to start downloading.

Note
Downloading at the background is supported. Download task(s) continues if you exit the
Download page or the Mobile Client.

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6. Optional: Go to Applications → Personal Applications → Personal Album to view the

downloaded video segment.

7.3 Cloud Storage

With cloud storage, your cameras, DVRs, and NVRs can upload recorded video clips to the cloud
automatically. You can easily access, play, and download the video footage of your video devices on
cloud.

Note
Cloud storage service is not available in all countries or regions.

7.3.1 Enable/Disable Cloud Storage Service for a Channel

You can enable/disable cloud storage service for a specific channel of a device supporting storing
video footage on cloud. You can also view details of the cloud storage service package, including
service package type, effective period, and status (activated or expired).
Before You Start
Make sure your Service Provider has activated the cloud storage service for your device.
Otherwise, you cannot enable cloud storage.
Steps
1. Enter the settings page of the device.
2. Tap Cloud Storage to enter the Cloud Storage page.

Figure 7-3 Cloud Storage

3. Switch on/off to enable/disable the cloud storage service of a specific channel.

7.3.2 Play Back Video Footage on Cloud

You can play back video footage stored on cloud.

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Note
Make sure your Service Provider has activate cloud storage service for your devices and you have
enabled it.
See details in Enable/Disable Cloud Storage Service for a Channel .

To play back the video footage on cloud:

1. Start playing back the recorded video footage of a video device.

Note
See instructions in Normal Playback .
2. Tap to play back video footage stored on cloud.

Note
You can adjust the playback speed to up to 8 times faster.

7.3.3 Download Video Footage from Cloud

The Mobile Client allows you to browse through the video footage stored on cloud of each date to
quickly locate the footage you need. And you can download the video footage to your phone.
Before You Start

Note
Make sure your Service Provider has activate cloud storage service for your devices and you have
enable it.
See details in Enable/Disable Cloud Storage Service for a Channel .
Steps
1. Start playing back video footage stored on cloud.

Note
See details in Play Back Video Footage on Cloud .
2. Tap to play video stored on cloud.
3. Tap to enter the Download Video page.
4. Select a date.

Note
The date marked with a blue dot is the date during which video footage is recorded.
5. Tap , and then select the video footage you want to download.
6. Tap to download the selected video footage to your phone.

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7.4 View Pictures and Videos

After capturing pictures and recording videos during live view, you can view these pictures and
videos, and perform more operations such as saving them to the local mobile phone, share them
with others, etc.
Go to Applications → Personal Album to enter the Pictures and Videos page, and you can perform
the following operations.
Table 7-7 Supported Operations
Description Operation
Batch Share Pictures and/or Tap Edit, select pictures and/or videos, and tap to share the
Videos selected ones with others.
Batch Delete Pictures and/or Tap Edit, select pictures and/or videos, and tap to delete the
Videos selected ones.
Save to Local Mobile Phone Tap a picture or video, and tap in the lower-right corner to save
it to the local mobile phone.
Play Video Tap a video, and tap in the lower-right corner to play the video.
Share a Picture or Video Tap a picture or video, and tap in the lower-right corner to
share it with others.
Delete a Picture or Video Tap a picture or video, and tap in the lower-right corner to
delete it.

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Chapter 8 Notification
On the Notification tab, you can view event notifications, call logs of video intercom devices, and
alarm information related to security control panels.

Note
In the mobile client, each device can only send one alarm per minute. It's a mechanism to not
overload the servers. So for example, a camera will send a notification about a line crossing but if
someone crosses the same line 20 seconds later on the same camera, it won't send another alert/
notification. It can only send 1 alert per device, per minute.

8.1 Enable Notifications

You can allow the Mobile Client to receive and push notifications of the events detected by a
device, services, exceptions, etc. If you want to block notifications during specific time, you can set
a notification schedule to define the time period(s) during which the Mobile Client is allowed to
receive event information and push them to you. You can also set notification mode to avoid the
disturbance of push notifications (and the audio and strobe light alarm) while still being able to
receive information on the Notifications page.
Before You Start
Make sure you have configured event settings on device (except for the video intercom device).
See the user manual of the device for details.
Steps

Note
● For Android, make sure your phone supports Google Play service, or notifications may fail to be
pushed to you.
● For iOS, when Critical Alerts is enabled, you will get notifications on critical alerts even if your
device is muted or in Do Not Disturb mode. You can enable Critical Alerts for the Mobile Client in
Settings → Notifications of iOS.

Note
Critical Alerts requires iOS 12 or later.
● The Mobile Client will ignore alarm events triggered out of the time period defined by the
notification schedule.
● The security control panel does not support setting notification schedule.
● For specific thermal device, you can also set custom voice prompt for the detected events, such
as fire detection.

1. On the device list page, tap → Settings to enter the Settings page of the device.

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2. Tap Notifications to enter the Notification page.

3. Turn on Notifications to allow the Mobile Client receive and push notifications of events
detected by device all the time.
4. Select a notification mode.
● For normal devices, select one of the following two modes.

Receive Events and Push Notifications

The Mobile Client will receive event information from the device and push related
notifications in real time. In other words, you can not only get notified by the push
notifications, but also view all the received event information in Notification page.
Receive Events but NOT Push Notifications
The Mobile Client will receive event information in real time from the device but NOT push
related notifications. In other words, although you will NOT be disturbed by the event-
related push notifications, you can view all the received event information in the
Notification page.
● For audible strobe light, select one of the following two modes.

Receive events and push notifications, and allow Audio and Strobe Light alarms on device
The Mobile Client will receive event information from the device, and push related
notifications in real time. And the audio and strobe light alarm is allowed to be triggered on
the device once an event is detected. In other words, you can not only get notified by the
push notifications and the audio and strobe light alarms, but also view all the received
event information in the Notification page.
Receive events but NOT push notifications, and NOT allow Audio and Strobe Light alarms on
device
The Mobile Client will receive event information from the device in real time, but NOT push
related notification. And the audio and strobe light alarm is NOT allowed to be triggered on
the device once an event is detected. In other words, although you will NOT be disturbed
by the event-related push notifications and the audio and strobe light alarms, you can view
all the received event information in the Notification page.
5. Optional: Enable notification schedule to set a time schedule for receiving event information
from the device and push related notifications (if allowed in the previous step).
1) Tap Notification Schedule.
2) Tap Set a Time Schedule to enter the Schedule Settings page.

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Figure 8-1 Schedule Settings Page

3) Set the start time and the end time.
4) Select the date(s) to which the configured time period applies to.

Note
The date(s) marked in blue is selected.
5) Tap .
6) Optional: Tap the configured schedule to enter the Schedule Settings page, and then edit the
start time, end time, and the date(s) to which the configured time period applies to. Or tap
Delete to delete the schedule.
7) Go back to the Notification page.
6. Optional: Tap Notification Sound Mode and then select one of the following sound mode and
tap to set a notification sound mode for the detected intrusion.

Note
The function should be supported by the device.
Intensive
Intense warning for the intrusion.
Soft
Soft warning for the intrusion.
Mute

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No audible warning.

8.2 Check Event Notifications

You can check event notifications on the Notification page when events are detected by the
devices. The unread notifications are marked with a red dot.
Before You Start
● Set event parameters for the device and arm the device. For details, see the user manual of the

device.
● For indoor station, it should have been linked to the sensor. For details, see the user manual of

the video intercom device.

Steps
1. Tap Notifications → Event to enter the Event Notifications page.
2. Optional: Tap and then select a date and (or) select a device to filter the events.
3. Tap an event notification to show the detailed information such as time and source.
View and If there are multiple event-related pictures, you can swipe left/right to
Download switch pictures. You can also tap a picture and then tap to download the
Event-related picture.
Picture
Zoom In/Out Tap the picture, and then spread two fingers apart to zoom in the picture
Event-related and pinch them together to zoom out, or double-tap the picture to zoom
Picture in or zoom out.

Note
● Make sure you have configured the event linkage action for capturing
event-related picture for the device. See the user manual of the device
for details.
● If you have enabled Video and Image Encryption for the device, you
need to enter the device verification code before you can view the
picture.

View Event- Tap Playback to view the video footage.

related Video
Footage Note
Make sure you have configured the event linkage action for recording
video for the device. See the user manual of the device for details.

View Live Video Tap Live View to view the live video of the device.

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Note
The device should support this function.

View External Tap External Linked Video to view the video footage recorded by the
Linked Video device's externally linked device.
For example, if a camera is linked to a detector, once the detector detects
an event, the camera will record video footage.

Note
● Such a linkage (the configuration is called as "Configuring Linkage Rule)
can be set by a Service Provider on Hik-Partner Pro. For details, see the
Hik-Partner Pro Portal User Manual.
● Only the Service Provider on Hik-Partner Pro can configure such a
linkage.

4. Optional: Go back to the Notifications page and then edit the event information.
Mark All Events Tap → Mark as All Read , and then tap to mark all event information as
as Read "already read".
Clear All Events Tap → Edit → Clear All to clear all event notifications.
Delete a Specific Tap and hold an event notification until a prompt pops up, and then tap
Event Delete to the prompt to delete the notification.
Or, swipe from the right end of the card that displays the event notification
towards the left, and then delete this event notification.

8.3 Check Pyronix Notifications

You can check Pyronix notifications on the Notifications page when there are any Pyronix
notifications. The unread notifications are marked with a red dot.
Steps
1. Tap Notifications → Pyronix to enter the Pyronix Notifications page.
2. Optional: Tap and then select a date, event type, and (or) select a device to filter the
notifications.
3. Optional: Go back to the Notifications page and then edit the event information.
Mark All Events Tap → Mark as All Read , and then tap to mark all event information as
as Read "already read".
Clear All Events Tap → Edit → Clear All to clear all event notifications.
Delete a Specific Tap and hold an event notification until a prompt pops up, and then tap
Event Delete to the prompt to delete the notification.

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Or, swipe from the right end of the card that displays the event notification
towards the left, and then delete this event notification.

8.4 Check Call Notifications

You can check call notifications on the Notifications page when someone calls. The unread
notifications are marked with a red dot.
Steps
1. Tap Notifications → Call to enter the call notifications page.
2. Optional: Tap and then select a date and (or) select a device to filter the notifications.
3. Optional: Go back to the Notifications page and then edit the event information.
Mark All Events Tap → Mark as All Read , and then tap to mark all event information as
as Read "already read".
Clear All Events Tap → Edit → Clear All to clear all event notifications.
Delete a Specific Tap and hold an event notification until a prompt pops up, and then tap
Event Delete to the prompt to delete the notification.
Or, swipe from the right end of the card that displays the event notification
towards the left, and then delete this event notification.

8.5 Check Service Notifications

In Notifications → Service , you can view the notifications related to services offered by your
Service Provider via the Hik-Partner Pro platform, including applications for device handover,
device authorization and permissions, and device password reset. You can also view notifications
about cross-device linkages, device exceptions and corresponding handling results, and logs about
Service Provider's operations on your devices.

Note
Hik-Partner Pro is a cloud service platform for the Service Providers (installation companies) that
configure and maintain your devices and provide value-added services for you.

8.5.1 Accept Invitation to Be Site Owner

You can accept the invitation from the Service Provider to be the owner of a specific site.
Go to Notifications → Service .
You can tap on an invitation to view the details such as the site and the devices authorized to the
Service Provider, and then tap Agree to accept the invitation and therefore become the owner of
the site.

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8.5.2 Approve Device Handover and Authorization Application

If a Service Provider hands over devices to you or applies for device permissions on the Hik-Partner
Pro platform, you will receive an application notification. After you approve the application, the
Service Provider will be able to provide device configuration and maintenance services based on
the permissions you granted.
● If the Service Provider hands over devices to you, you will receive device handover and
authorization applications.
● If the Service Provider applies for device permissions, you will receive device authorization
applications.
Steps
1. Go to Notifications → Service .
2. Tap on a Device Handover and Authorization Application notification.
3. Accept device handover.

Note
After handover, your Service Provider does not have any permissions to operate or configure the
devices. Service Provider usually applies for device permissions so as to configure and maintain
the devices for you. If your Service Provider has applied for the permissions, you need to accept
it in device authorization application.
4. Open the Device Authorization Application.
- If the Service Provider has applied for device permissions when handing over the devices, the
device authorization application will show up right after you accept device handover.
- If the Service Provider has not applied for device permissions, open the application after the
Service Provider sends one.

Note
● In device authorization application, you can view details such as Service Provider information,

permissions that the Service Provider applies for, and the Alarm Receiving Center (ARC)
information.
● For more details on Alarm Receiving Center, see ARC Service .

5. Select the permissions you want to grant to the Service Provider.

Note
● If the Service Provider enabled ARC service for you, you can check ARC Service to activate it.

● If you activate ARC service, the ARC will provide 24/7 alarm responding service for you,

including receiving events from devices, responding to events, and sending out emergency
dispatches (if needed).
6. Tap Agree to approve the application.

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8.5.3 Notification about Availability of a Rent Device

If a device that you rent from the Service Provider is blocked or unblocked by the Service Provider,
you will receive a notification about that.

Note
If a rent device is blocked by the Service Provider, you are not allowed to operate the device via the
Mobile Client. In this case, you can contact the Service Provider and ask her/him to unblock the
device if required.

For such a notification, you can view the Service Provider who block/unblock the device and the
site where the device is added.

8.6 Check Device Exception Notifications

You can receive and view the exception notifications of your devices that are managed by the
Service Provider.
After your Service Provider handles an exception, you will also be notified of the handling result.
You can see all exception notifications in Notifications → Exception .

8.7 Check System Notifications

Under system notifications, you can view linkage notifications. Linkage refers to the process in
which an event detected by a resource triggers actions in other resources. The linkage can be used
for notifying security personnel, upgrading security level, saving evidence, etc., when specific
events happen. You can view notifications about linkages in Service Notifications.

Note
● This feature is not available in all countries or regions.
● The linkage can only be set by the Service Provider via the Hik-Partner Pro platform.

Go to Notifications → System to view linkage notifications. You can tap on each notification to
view the detected event, event time, devices in the linkage, and triggered actions.

8.8 Notification Settings

You can enable/disable the notifications of the events detected by device, calls, services, etc.
Tap Notification → Settings to open the Settings page.
Device Notification

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If it is enabled, the Mobile Client will receive and push events notifications detected by devices.
For Device Notification Settings, refer to Enable Notifications .
Alarm Audio Notification
If it is enabled, the Mobile Client will receive and push alarm notifications.
For Alarm Audio Settings, you can set the alarm audio type for specified alarm devices including
voice, ring tone, and customized alarm audio, and you can add an audio file to customize the
alarm audio.
Call Notifications
If it is enabled, the Mobile Client will receive and push call notifications when someone calls.
You can also set notification parameters for specified devices on the Call Notification Settings
page.
Device Exception Notifications
If it is enabled, the Mobile Client will receive and push the exception notifications of your
devices that are managed by the Service Provider.
Service Provider Notifications
If it is enabled, the Mobile Client will receive and push the notifications related to services
offered by your Service Provider via the Hik-Partner Pro platform.

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Chapter 9 Service Management

In Services section, you can manage or access services related to Hik-Partner Pro, which is a cloud
service platform for Service Providers (installation companies). Service Providers can provide
services such as device configuration and device maintenance for you if granted with device
authorization and permissions.
Cloud Service page includes the following modules.
Service Notifications
Check cloud-related notifications and respond requests from Hik-Partner Pro, such as
applications from the Service Provider, including applications for device handover, device
authorization and permissions, and device password reset.
Device Authorization
Manage device authorization, device permissions, and ARC authorization, check Service
Provider information, and transfer devices to another user.
Deauthorized Devices
Check the devices that are deauthorized from the Service Provider and re-authorize to a new or
existing Service Provider.
Cloud Features
Access the features activated by your Service Provider via Hik-Partner Pro, including Access &
Attendance, People Counting, and Temperature Screening.

Note
● Cloud features are not available in all countries or regions.
● Service Provider can also activate cloud storage for your devices. With cloud storage, you can
easily access the video footage of your video devices stored on cloud. See details in Cloud
Storage .

9.1 Invite a Service Provider to Manage Devices

You can invite and authorize a Service Provider to help you set up and manage the devices in your
account.
Steps
1. Select device(s).
- For sharing a single device: In the device list, find a device you want to share, and tap →
Share on the device card.
- For sharing device(s): On the device list page, tap → Share Device , and select device(s).
2. Tap Share with Service Provider.

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Figure 9-1 Select Service Provider

3. Tap New Service Provider and enter the Service Provider's account if you want to share device
permissions with a new Service Provider or you do not have a Service Provider before. You can
also select an existing Service Provider if you have authorized one or more Service Providers to
manage your other devices before.
4. Select the site which the device will be added to and the device permissions you want to grant
to the Service Provider.

Figure 9-2 Authorization

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Note
● If the Service Provider has not created any site for your devices, a new site will be created.

● What's a Site? A site is like an area where your devices are located, such as your home, office,

etc. Your Service Provider uses sites to group, batch configure, and provide cloud features for
your devices.
5. Tap OK to invite the Service Provider.
Your Service Provider will receive an email about the authorization and need to accept it before
managing your device on Hik-Partner Pro.

9.2 Device Authorization Management

You can grant authorization and permissions of the devices in your Hik-Connect account to a
Service Provider. With device authorization and permissions, the Service Provider is able to control
and configure the devices, thereby managing and maintaining the devices for you.
You can manage device authorization in Services → Device Authorization .

Note
Authorized devices are grouped in "Sites" which are created by your Service Provider.

Grant Device Authorization and Permissions to Service Provider

● If your Service Provider has sent device authorization application to you, you can grant
authorization by approving the application.
● To authorize a Service Provider with more devices, follow the steps below.
1. Tap Services → Authorize Now .
2. Select devices and permissions.
3. Tap OK and the devices will be authorized to the Service Provider and added to the Site.

Edit Device Permissions

You can edit devices permissions for Service Provider in the following two ways.
● Bulk Edit the Permissions of Devices in a Site:
Tap Services, and you can see all Service Providers.
Tap a Service Provider, and tap Edit to edit device permissions.
● Edit the Permissions of a Single Device:

Go to the Home page, in the device list, tap → Settings of a device to enter the device
settings page. Tap Authorization Service → Edit to edit device permissions.

Cancel Device Authorization

Tap Services, you can see all Service Providers, and tap a Service Provider.
Tap → Cancel Authorization to cancel the authorization of ALL devices in the Site.
You can keep the Site if there are value-added services activated.

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View Service Details

Tap Services, and you can see all Service Providers.
The number of service times is displayed, and tap it to view details.

Figure 9-3 Service Details

You can filter by date to view service details.

9.3 Reset Password of Device in Authorization

You can reset the password of a device with the assistance of Service Provider.

Note
This feature requires device support.

Refer to the flow chart below for the whole process of resetting the password of a device that you
authorized Service Provider with.

Figure 9-4 Flow Chart of Resetting Device Password

Note
● The validity period of password reset application is 5 minutes.
● You will be notified whether password reset is completed or failed.

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Example
User can ask the Service Provider for a password reset if the password of an authorized device is
lost. The Service Provider has to go to the device's location and connect to the same local area
network before sending a password reset application to the user. After the Service Provider sends
the password reset application, user can set a new password for the device.

9.4 Transfer Device to Others

You can transfer the devices in your account to another account. Once transferred, the devices will
be unavailable to you, and the target account will have all configuration and operation permissions
of the devices.
Steps
1. Tap Services, and you can see all Service Providers.
2. Tap a service provider, and tap → Transfer Device .

Note
Only supports transferring devices in a Site altogether. Site is created by your Service Provider to
group your devices.
3. Enter the mobile phone number or e-mail address of the target account.
4. Tap OK to start transferring.

Note
● The Site becomes unavailable during transfer process.
● The recipient will receive a device transfer application. You can cancel device transfer before
the target user accept the application. Once the recipient accepts it, you will no longer have
any access or permission towards the devices.
● If the devices are managed by a Service Provider, the recipient can choose to keep the
authorization service or cancel it.
If the recipient choose to keep the current authorization, the Service Provider managing the
device will still have the device permissions after the transfer.
If the recipient choose to cancel the authorization, the Service Provider will not have any
permission of the device after the transfer.

9.5 ARC Service

ARC stands for Alarm Receiving Center. ARC provides round-the-clock alarm monitoring and
responding service for you. ARC can receive event notifications sent from your devices and respond
to these events. In case of emergency, such as intrusions or fires, ARC sends out dispatches or
contact the police on your behalf to address security issues to protect people and property.

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Activate ARC Service

Note
ARC service is not available in all countries or regions.

Your Service Provider can enable ARC service for you with your approval.
To enable ARC service, the Service Provider needs to apply for ARC authorization and permissions.
After the Service Provider sends an application, you need to accept it to activate the ARC service.
To check the currently active ARC service, go to Services → ARC Service .
Deactivate ARC Service
You can deactivate ARC service by deauthorizing ARC.
To deauthorize ARC, go to Services page, and tap a service provider.
Tap Alarm Receiving Center (ARC) and tap Deauthorize ARC.
After deauthorization, the ARC will lose all device permissions you granted previously and cease to
provide ARC service for you.

9.6 Cloud Attendance

Cloud Attendance works with MinMoe access control devices. It is designed for bringing higher
security and improved efficiency to access control and attendance tracking. Persons in a cloud
attendance system (usually employees in an organization) can use Cloud Attendance on the Mobile
Client to check attendance records, control doors and turnstiles, and check in/out.

Note
● Cloud Attendance is not available in all countries or regions.
● If applicable, make sure you have evaluated the impact on data protection before using Cloud
Attendance.
● Select your role and read the part you need.
○ If you are the employee who needs to check attendance records and control doors, read the

For Employee section.

○ If you are the administrator who needs to set up the Cloud Attendance system, read the For

Administrator section.

For Employee
Go to Services → Cloud Attendance .

Note
If you cannot see Cloud Attendance in the Cloud Service tab, you are not in a Cloud Attendance
system. Ask the administrator of the Cloud Attendance system for help.

Cloud Attendance has three tabs:

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Attendance Report
Check your attendance status and records.
Check In
Check in or check out directly on the Mobile Client without actually presenting and
authenticating at the attendance check devices. See details in Check In/Out Remotely .
Door Control
See the live view of an access control device and open door remotely. See details in Open Door
Remotely .

For Administrator
If you are the administrator who manages employees' attendance, you need to set up the Cloud
Attendance system before the employees can use Cloud Attendance via the Hik-Connect Mobile
Client. The system contains the access control devices, person information, shift settings, and
access permission settings.

Note
A Service Provider can create such a system, add access control devices into the system, and hand
it over to you. Contact your Service Provider if you want to deploy Cloud Attendance in your
organization.

To set up the Cloud Attendance system, you need to add persons (employees and sub-
administrators) to the system, assign persons to access groups, allow check-in/out on app, and
assign shift schedules to persons on the Hik-Connect Portal. For details, please visit https://
www.hik-connect.com/views/login/userManual/hik-connect_en/index.html.
The following is the flow chart for deploying Cloud Attendance:

Figure 9-5 Flow Chart for Deploying Cloud Attendance

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9.6.1 Check In/Out Remotely

You can check in or check out directly on the Mobile Client without actually presenting or
authenticating at an attendance check device.

Ask Administrator to Enable Check-In/Out on Mobile Client

If you cannot see the Check In tab, it means that you do not have the permission to check in/out
on the Mobile Client yet.

Figure 9-6 Check In Tab in Cloud Attendance

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You can ask the administrator of the attendance system to enable Check-In/Out by Mobile Client
for you on the Hik-Connect Portal. The administrator also needs to set the locations of each
attendance site and the valid check-in range.
If the attendance system has no attendance check device added, you cannot check in/out on the
Mobile Client even if the feature is enabled for you.

Figure 9-7 No Attendance Check Device

Check In/Out on the Mobile Client

If you have acquired the permission to check in on the Mobile Client, you can tap Check In
whenever you are within the valid check-in range of any attendance site.
After checking in/out, you can view the recent attendance records.

Figure 9-8 Pop-Up Notice on Recent Check-In/Out

If You are not Within Valid Range...

If you are not within the valid check-in range of any attendance site, check-in/out will be
unavailable.

Figure 9-9 Check-In/Out Unavailable

You can tap See Nearest Attendance Site to check the nearest site for checking in/out.

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Figure 9-10 See Nearest Attendance Site

If You are Working from Home or on a Business Trip...

If you are not required to work at a fixed location, the administrator can enable Allow Offsite
Check-In for you.
You can tap Check In Offsite to check in outside the valid check-in range of any attendance site.

Figure 9-11 Check In Offsite

9.6.2 Open Door Remotely

You can control the status of doors in the Cloud Attendance system. You can also see the live video
of a door before you open it.
Before You Start
Make sure the administrator has granted the following permissions to you: Remotely Open Door
and Remote Live View.

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Steps
1. Go to Services → Cloud Attendance → Door Control .
You can see the live view of the access control devices.
2. Control door status.
Remain Open
Keep the door open.
Open Door
Open the door temporarily.
Remain Closed
Keep the door closed.

9.6.3 Add Face Picture for Face Recognition

The administrator of the Cloud Attendance system can add a face picture in your person
information, so that you can use face recognition for access control and time attendance. If the
administrator did not add a face picture for you, you can add it by yourself.
Steps

Note
If you are the administrator of the Cloud Attendance system, use Hik-Connect Portal to add
employees' face pictures. You shall ensure that you have obtained the explicit consent from the
data subject before you upload the face image and that you have performed the DPIA (Data
Protection Impact Assessment) where applicable beforehand.
1. Go to Services → Cloud Attendance .
2. Tap to enter person information page.
3. Tap Add Face Picture and follow the instructions on screen to finish the process.

9.7 People Counting

People Counting works with people counting cameras. It is designed for monitoring crowd density
in order to achieve "social distancing" in workplaces, businesses, and public spaces. On the Hik-
Connect Mobile Client, you can see the real-time number of people staying in an area, set the
maximum number of people allowed to stay in the area, and get alerts when more people are
present.

Note
Contact your Service Provider if you want to deploy People Counting in your space.

To check over-limit records, tap Message and Report. You can filter the records by dates and
people counting groups.

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Note
● An over-limit record contains information such as the name of people counting group, device
name, alarm time, actual number of people, and the alarm threshold you set.
● Over-limit records can be kept for up to 30 days.

To send a copy of the records, tap and enter your email address.

Note
The records will be saved as an Excel file.

9.8 Temperature Screening

Temperature Screening works with temperature screening devices and thermographic cameras. It
is designed for contact-less skin-surface temperature measurement and detection of protective
face masks so as to achieve preliminary screening in public areas with high efficiency. On Hik-
Connect Mobile Client, you can see the screening results in real-time, set a threshold temperature,
and receive abnormal temperature alarms and no-mask alarms.

Figure 9-12 Temperature Screening and Mask Detection

Note
● Temperature Screening is not available in all countries or regions.
● Contact your Service Provider if you want to deploy Temperature Screening in your space.

To check the records of abnormal temperature alarms and no-mask alarms, tap Message and
Report. You can filter the records by dates, alarm types, and devices.

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Note
An alarm contains information such as device name, alarm time, alarm type, and body
temperature.

To send a copy of the records, tap and enter your email address.

Note
The records will be saved into an Excel file.

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Chapter 10 AX PRO Security Control Panel

AX PRO security control panel is designed to protect premises required to be protected from
intrusion. It supports LAN/Wi-Fi as the primary transmission network, and GRPS/3G/4G LTE as the
secondary transmission network. It is applicable to the scenarios of market, store, house, factory,
warehouse, office, etc.
● Innovative Tri-X 2-way wireless technology.

● Two-way communication with AES-128 encryption.

● Frequently-hopping spread spectrum (FHSS) is used to avoid interference, to prevent

eavesdropping, and to enable code-division multiple access (CDMA) communications.

● Voice guide for alarm alert, system status indication, operation prompt, etc.

● Configuration via device web page, Hik-Connect Mobile Client, and Hik-ProConnect Portal and

Mobile Client.
● Push alarm notifications via SMS or phone calls.

● Uploads alarm reports to ARC.

● SIA-DC09 protocol, and supports both Contract ID and SIA data format.

● 4520 mAh lithium backup battery with 12 H standby duration.

10.1 Main Page Introduction

You can view faults, arm and disarm areas, view device status, etc.
On the device list page, tap the AX PRO and then log in to the device (if required) to enter the
page.

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Figure 10-1 Main Page

Operations for AX PRO

● Enable Alarm: Tap to select Audible Panic Alarm or Silent Panic Alarm.
● View Faults: Tap to view faults.
● Area Management: Tap to add an area, and tap Area to enter the area management page.
● Arm/Disarm the Area: On the device list page, tap the AX PRO and then log in to the device (if
required) to enter the Area page. Arm or disarm the area manually as you desired.

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Operations for a Single Area

Figure 10-2 Operations for a Single Area

● Away Arming: Tap to away arm a single area. When all the people in the detection area leave,
turn on the Away mode to arm all zones in the area after the defined dwell time.
● Stay Arming: Tap to stay arm a single area. When all the people stays inside the detection
area, turn on the Stay mode to arm all the perimeter burglary detection set in all the zones of all
areas.

Operations for Multiple Areas

Figure 10-3 Operations for Multiple Areas

● Select Areas: Tap to select areas you want to operate. If you do not select areas, following
operations will take effect for all areas.
● Away Arming: Tap to away arm selected areas. When all the people in the detection area
leave, turn on the Away mode to arm all zones in all areas after the defined dwell time.
● Stay Arming: Tap to stay arm all areas. When the people stays inside the detection area, turn
on the Stay mode to arm all the perimeter burglary detection (such as perimeter detector,
magnetic contacts, curtain detector in the balcony) set in all the zones of all areas. At the
meantime, the detectors inside the detection area are bypassed (such as PIR detectors). People
can move inside the area and alarm will not be triggered.
● Disarming: Tap to disarm all areas. In Disarm mode, all the zones of all areas will not trigger
alarm, no matter alarm events happen or not.
● Silent Alarm: Tap to silent alarms for all areas.

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10.2 Configure System

You can use the Hik-Connect to control the device, such as general arming/disarming operation,
and user management etc.
Configure the following parameters.

Zone Management Bypass Zone User Management Card/Tag Management

Device Information System Management Panel Fault Check Arming Options
Enrollment Mode Regional Certification Network Camera Set Video Parameters
Set Arming/Disarming Set Communication Device Maintenance Wi-Fi Connection
Schedule Parameters
Check Alarm
Notification

For details, refer to the user manual of AX PRO https://enpinfodata.hikvision.com/analysisQR/

showQR/91f16b17 .

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Chapter 11 AX Hybrid Security Control Panel

Compared with AX Hub security control panel, AX Hybrid security control panel supports not only
wireless peripheral devices, but also wired ones. After adding an AX Hybrid security control panel
to the Mobile Client, you can add peripheral devices (including detectors, keyfobs, outputs
expander, and siren) and cards/tags to the control panel. After that, you can control the alarm
system by remotely arming or disarming areas via the Mobile Client, remotely pressing keys on
keyfob, or swiping card.

Note
For details about how to add an AX Hybrid security control panel to the Mobile Client, see Add
Device(s) by Scanning Device QR Code or Add a Device by Hik-Connect Domain .

11.1 Main Page Introduction

You can view faults, arm and disarm areas, view device status, etc.
On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter
the page.

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Figure 11-1 Main Page

Operations for AX Hybrid PRO

● Enable Alarm: Tap to select Audible Panic Alarm or Silent Panic Alarm.
● View Faults: Tap to view faults.
● Area Management: Tap to add an area, and tap Area to enter the area management page.
● Arm/Disarm the Area: On the device list page, tap the AX PRO and then log in to the device (if
required) to enter the Area page. Arm or disarm the area manually as you desired.

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Operations for a Single Area

Figure 11-2 Operations for a Single Area

● Away Arming: Tap to away arm a single area. When all the people in the detection area leave,
turn on the Away mode to arm all zones in the area after the defined dwell time.
● Stay Arming: Tap to stay arm a single area. When all the people stays inside the detection
area, turn on the Stay mode to arm all the perimeter burglary detection set in all the zones of all
areas.

Operations for Multiple Areas

Figure 11-3 Operations for Multiple Areas

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● Select Areas: Tap to select areas you want to operate. If you do not select areas, following
operations will take effect for all areas.
● Away Arming: Tap to away arm selected areas. When all the people in the detection area
leave, turn on the Away mode to arm all zones in all areas after the defined dwell time.
● Stay Arming: Tap to stay arm all areas. When the people stays inside the detection area, turn
on the Stay mode to arm all the perimeter burglary detection (such as perimeter detector,
magnetic contacts, curtain detector in the balcony) set in all the zones of all areas. At the
meantime, the detectors inside the detection area are bypassed (such as PIR detectors). People
can move inside the area and alarm will not be triggered.
● Disarming: Tap to disarm all areas. In Disarm mode, all the zones of all areas will not trigger
alarm, no matter alarm events happen or not.
● Silent Alarm: Tap to silent alarms for all areas.

11.2 Configure System

You can use the Hik-Connect to control the device, such as general arming/disarming operation,
and user management etc.
Configure the following parameters.

Zone Management User Management Card/Tag Management Device Information

System Management Fault Check Arm Options Enrollment Mode
Network Camera Set Video Parameters Set Arming/Disarming Set Communication
Schedule Parameters
Device Maintenance Wi-Fi Connection Check Alarm
Notification

For details, refer to the user manual of AX PRO https://enpinfodata.hikvision.com/analysisQR/

showQR/b272f8b2 .

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Chapter 12 Panic Alarm Device

Panic alarm devices are designed to provide quick access of reporting emergencies and getting
help when emergency situations occur and timely responses are required. You can quick respond
to the emergency calls from the panic alarm devices on the Mobile Client.

When a person presses the panic button (or emergency button) on a panic alarm device (including
panic alarm panel/box/station), you will receive a call from the device on the Mobile Client.
Therefore, you can respond to the emergency and get in touch with the person reporting the
emergency in time.
● Before answering an emergency call, you can:

○ See the live video of the panic alarm device or linked camera.

○ Control the sounder, strobe light, and alarm outputs.

Note
You cannot control the sounder, strobe light, or alarm output if the panic alarm device is shared
from another user.
● After answering an emergency call, you can:
○ Start two-way audio.

○ Control strobe light and alarm outputs.

Note
You cannot control sounder after answering the call.
You can see the history of incoming emergency calls in Notification → Call .

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Chapter 13 Manage Access Control Devices

Access control is the selective restriction of access to a place or other resources. After adding
access control devices to the Mobile Client, you can remotely control the doors, and configure
duration in which the doors remain open. You can also filter and view access control device's logs,
which provide the information of access events and related alarms, such as access controller
tampering alarms.

13.1 Control Door Status

The Mobile Client supports controlling the status of the access control devices' related doors by
the super password of the device.
Steps

Note
You can change the super password. See Change Super Password for details.

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1.
On the device list page, tap on the right of the access control device to enter the door
control page.

Note
The door icon varies with different door status.
2. Control the door status.
Remain Open
Keep the door open.
Open Door
Open the door for a configurable time period. When the time period expires, the door will
close.

Note
For details about configuring the time period, see Set Door Open Duration .
Remain Closed
Keep the door closed. In this status, the door can only be opened by super card or super
password.

Note
For details about super card, see the user manual of the access control device.
3. Enter the super password.

Note
● For face recognition terminal, this step is not required. You can control door status directly in
step 2.
● By default, the super password is the device verification code. You can change the super
password. See Change Super Password for details.

The door status will change.

13.2 Set Door Open Duration

You can set the door open duration for the access control device. When the duration expires, the
door will close automatically.
Steps
1. On the device list page, tap to enter the Settings page of the access control device.
2. Tap Door Open Duration to open the Door Open Duration list.
3. Select a duration from the list.
4. Tap to confirm the selection.

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If you tap Open Door in the door control page, the door will open for the configured time
duration.

Note
For details about controlling door status, see Control Door Status .

13.3 Change Super Password

The Mobile Client allows you to change the super password of the access control device, which can
be used to open all the access control points (e.g., doors), even when the access control point is in
remaining closed status.
Steps

Note
For details about super password of the access control device, see the user manual of the device.
1. On the device list page, tap to enter the Settings page of the device.
2. Tap Change Password to enter the Change Password page.
3. Enter the old password and tap Next.

Note
If it is the first time to set the super password, skip this step.
4. Create a new password and then tap Finish.

Note
The password should contain 6 numbers.

13.4 View Access Control Logs

You can view the access control device's logs including the access control events and alarm
information. You can also filter the logs.
Steps
1. On the device list page, tap the door icon on the right of the access control device to enter the
door control page.

Figure 13-1 The Icon Representing Door

The log list will be displayed on the Log section of the page.
2. Perform the following operations.
Refresh Log List Swipe the log list downward to refresh it.

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View All Logs Tap View All Logs to enter the Log page and view all access control device
logs.
Filter Logs On the Log page, tap Filter and then set the filtering condition (time and
event type) to filter.

13.5 Enable Opening Door via Touch ID (or Face ID) Authentication
After adding face recognition terminals to the Mobile Client, you can enable opening door via
Touch ID authentication or Face ID authentication.

Note
Your phone or tablet should support Touch ID authentication or Face ID authentication.

After adding a face recognition terminal, when you open the device's related door for the first
time, a prompt will pop up asking you whether to enable opening door via Touch ID authentication
or Face ID authentication or not. You can follow the prompt to enable this function.
If you have ignored the above-mentioned prompt, you can tap to enter the Settings page, and
then switch on the function.

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Chapter 14 Video Intercom

The Mobile Client supports video intercom functions. Video intercom is an audiovisual
communication and security technique used in a building or a small collection of buildings. With
microphones and video cameras at both sides, it enables the intercommunication via video and
audio signals.

14.1 Answer Call from Indoor Station

If no one answers the call via the indoor station for a while, the call will be forwarded to the
Mobile Client. You can answer the call, view the live video of the door station, as well as open the
door.

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Steps

Note
Up to 6 users can view the live video of the same door station at the same time. If there's already
been 6 users viewing the live video, you can only use the audio function of the video intercom
device.
1. Tap the call message to enter the following page.

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Figure 14-1 Call Page

2. Answer the call.
3. Optional: Perform the following operations.
Stop/Restart Live Tap to stop the live view. And tap to restart it.
View

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Mute Tap to mute the live video.

Open Door Tap to open the door.
Digital Zoom Pinch two fingers together to zoom in the live video image, and spread
them apart to zoom out.

14.2 Operations on Device Details Page

On the device details page of the video intercom devices, you can perform the operations including
viewing the live videos streamed from the cameras linked to the door stations or doorbells,
starting two-way audio, playing back video footage, viewing call logs and history events, controlling
doors linked to door stations, and controlling relays connected to the indoor station.
Tap the video intercom device on the device list to enter the device page.

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Figure 14-2 Video Intercom Device Page

Switch Scene
You can tap to set Stay, Away, Sleep, or Custom as the scene for arming the detectors linked to
the door station.
Stay
When the people stays inside the detection area, turn on the Stay mode to turn on all the
perimeter burglary detection (such as perimeter detector, magnetic contacts, curtain detector
in the balcony). At the meantime, the detectors inside the detection area are bypassed (such as
PIR detectors). People can move inside the area and alarm will not be triggered.

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Away
When all the people in the detection area leave, turn on the Away mode to arm all zones in the
area after the defined dwell time. For example, assume that you have set your apartment as a
zone, you can set the zone status to Away when you go to work.
Sleep
The detectors in the bedroom is bypassed while the detectors in other rooms are armed. In this
scene, all the perimeter burglary detection in other rooms are turned on, while no alarms will
be triggered within the bedroom.

Live View
The live video will start playing when you enter the device details page. You switch live videos if
multiple door stations are linked to the video intercom device.
During live view, you can tap the image to show the hidden icons, and then perform operations
such as starting two-way audio, capturing picture, recording, full-screen live view, and setting
image quality.

Note
For details about the above-mentioned operations during live view, see , , Set Image Quality for
Device Added by IP/Domain , and .

Playback
Tap → Playback to start playing back video footage.
View Call Logs and Events
You can view the call logs and device-related events in the latest 7 days (the events or call logs of
the current day will be displayed by default).
Control Door
You can tap to control the door linked to the video intercom device.
Control Relay
You can tap to control the connected relays of an indoor station remotely.
To set up relay name and open duration, go to the Settings page of the video intercom device.
Open duration for a relay:
● Remain Open: The relay will not be closed automatically after you open it.

● 0-180s: The relay will be closed automatically after the open duration.

14.3 Set Motion Detection Alarm for Wi-Fi Doorbell

Motion detection is a way of detecting motion in a security scene by analyzing image data and
differences in a series of images. After setting motion detection area for Wi-Fi doorbell, the device

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will be able to detect the object in motion and at the same time the Mobile Client will receive an
event notification about the motion detection alarm.
Steps
1. On the device list page, tap to enter the Settings page of the Wi-Fi doorbell.
2. Tap Notification to enter the Notification page.
3. Draw motion detection area.
1) Tap Draw Motion Detection Area to enter the Motion Detection Area page.

Figure 14-3 Draw Motion Detection Area

2) Tap the grid(s) on the live video image to select the motion detection area.
3) Tap to save the settings.
4. Tap Motion Detection Sensitivity on the Alarm Notification page and then drag the slider to
adjust the sensitivity.
Low
Moving persons, large moving pets, and any other large moving objects in the motion
detection area will trigger the alarm, while smaller objects will not.
Medium
Moving small pets and any other medium-sized moving objects in the motion detection area
will trigger the alarm, while smaller objects will not.
High
Moving insects, moving leaves, and any other larger objects will trigger the alarm.

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What to do next
Go back to the Notification page and make sure Notification is enabled.

Note
For details about how to enabling notification, see Enable Notifications

14.4 Set Volume for Video Intercom

You can set video intercom volume as required.
Steps

Note
Only video intercom devices support this function.
1. On the device list page, tap → to enter the Settings page of a video intercom device.
2. Tap Loudspeaker Volume or Microphone Volume to adjust the loudspeaker and the microphone
volume respectively.

14.5 Link Smart Chime with Doorbell

You can add a smart chime to the Mobile Client and link it with a doorbell so that the doorbell will
standby for longer and be more responsive.

Add a Smart Chime

● To add an EZVIZ smart chime, tap → Scan QR Code on Hik-Connect. Select Doorbell as the
Device Type, enter the serial number, tap Add.
● You can also tap → Manual Adding to add a smart chime.
After adding a smart chime, you can tap the smart chime in the device list to mute all devices with
one tap and enable/disable Ring Alert for linked doorbells.

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Figure 14-4 View Smart Chime

Link Smart Chime with Doorbell

● After successfully adding a smart chime, tap Next and link the smart chime with up to two
doorbells.

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Figure 14-5 Link Doorbell

● You can also go to the doorbell Settings page and tap Chime Type → Smart Chime to link a smart
chime with the doorbell.

Figure 14-6 Link Smart Chime

Note
When you link a smart chime with a doorbell, make sure they are near to each other and they
are both online.

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Chapter 15 Manage Routers

You can establish a wireless network by setting up a Hikvision router.

Add and Set Up a Router

To add a Hikvision router, tap → Manual Adding .
Select Router as the Adding Type and then join the Wi-Fi of the router (whose name usually starts
with "HIKVISION_").

Figure 15-1 Add Device

During the process, you need to activate the router by setting an admin password, select the
Internet connection mode (PPPoE, Static IP, or Dynamic IP), and set a Wi-Fi name and password.

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Figure 15-2 Activate Router

Figure 15-3 Set Wi-Fi Name and Password

Note
● After setting up the router, the router will restart. You need to re-connect to the Wi-Fi of the
router before conducting further operations on the router.
● Routers are locally managed on the Mobile Client, so you can control or configure a router only
when you connect your phone to the router's Wi-Fi.

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Check the Network Speed and Connected Devices

After adding the router, it will show up in the device list.

Figure 15-4 Device List

You can tap on the router to see its network speed and connected devices.

Figure 15-5 Connection Details

Tap on a connected device, you can see its connection details, limit the connection speed, or add
the device to the blocklist.

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Change the Wi-Fi Name, Security Mode, Password, and Bands

You can set the Wi-Fi name, security mode, and password of a router in Wi-Fi settings. You can also
hide the Wi-Fi from other people's Wi-Fi list. If your router supports the 5 GHz Wi-Fi, you can also
enable the 5 GHz Wi-Fi for higher data rates.
2.4 GHz Wi-Fi / 5 GHz Wi-Fi
Enable or disable different bands of Wi-Fi signal.
Some models are equipped with the 5 GHz band, which supports a higher maximum data rates.
Tasks consuming a large amount of network traffic can benefit from the 5 GHz Wi-Fi network.
Wi-Fi Name
The Wi-Fi name will appear on the Wi-Fi list when you search for Wi-Fi connection.
The Wi-Fi name should contain 1 to 32 characters.
Security Mode
You can select None, WPA, WPA2, or WPA/WPA2 Mixed.

Caution
If you select None, your Wi-Fi network will be unprotected and open to anyone, which may
cause security risks.
Password
Others must enter the password before connecting to the Wi-Fi.
The Wi-Fi password should contain 8 to 63 characters, excluding emoji or special characters.
Hide Wi-Fi
If you do not want your Wi-Fi network to appear on other people's Wi-Fi lists, you can hide the
Wi-Fi.

Change the Internet Connection Type

You can set the Internet connection type to PPPoE, dynamic IP, or static IP in Internet Settings.
You need to select the type according to the current Internet service provided by your Internet
Service Provider (ISP).
PPPoE
If your Internet service comes with an account name and password, select PPPoE.
ISP uses a PPPoE account to track the data traffic and bill each user. It is widely used in
communities.

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Figure 15-6 PPPoE

Dynamic IP
Also known as "DHCP". If your Internet service does not require any manual configurations to
be connected, select Dynamic IP.
In this case, the ISP assigns a temporary IP address to you every time you try to connect to the
Internet.
It is widely used in public spaces such as offices and hotels.

Figure 15-7 Dynamic IP

Static IP
If your ISP allocates a dedicated IP address to you, select Static IP.

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Figure 15-8 Static IP

Set Up a Guest Wi-Fi for Visitors

You can set up a guest Wi-Fi to securely separate visitors' Wi-Fi connection from yours. You can also
control the validity period and bandwidth limit of the guest Wi-Fi.
To enable the guest Wi-Fi, go to the settings page of your router and tap Guest Wi-Fi.

Figure 15-9 Guest Wi-Fi

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Improve the Network Quality with Wi-Fi Speedup

To use Wi-Fi Speedup, go to the settings page of your router and tap Wi-Fi Speedup.
Wi-Fi Speedup analyzes the signal interference, channel congestion, transmission speed, and signal
quality of your Wi-Fi network.
When the network condition is poor, you can optimize your Wi-Fi network with just one tap.

Figure 15-10 Wi-Fi Speedup

Secure the Network with Security Checkup

Security Checkup examines the overall security level of your router and wireless network, and
provides recommendations to guide you secure your network.
To use Security Checkup, go to the settings page of your router and tap Security Checkup.
If security threats are detected, Security Checkup will provide recommendations to guide you
secure your network.

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Figure 15-11 Result

Check the Internet Connection Details

Tap Status on the settings page of your router. You can see the overall status, speed, duration,
connection type, IP address, subnet mask, network gateway, and DNS of the Internet connection.

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Figure 15-12 Status

Adjust the Wi-Fi Signal Strength

Tap Wi-Fi Signal Strength to select a signal strength mode: Power Saving, Standard, and High.
Set a Power-Off Schedule
Tap Power-Off Schedule on the settings page of your router to set a schedule to turn off the router
during specific time periods in different days of a week.
Change the Admin Password
Tap Change Admin Password on the settings page of your router to set a new Admin password.
Restart the Router
Tap Restart on the settings page of your router to restart it.
Factory Reset the Router
Tap Factory Reset on the settings page of your router to reset the router to its factory state.

Note
A factory reset will erase all settings on the router. You have to add and activate the router again if
you still want to manage the router on the Mobile Client.

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15.1 Add and Set Up a Router

You can add a new router to the Mobile Client, so that you can set up your wireless network with
just a few taps and manage the router right on your phone.
To add a Hikvision router, tap → Manual Adding .
Select Router as the Adding Type and then join the Wi-Fi of the router (whose name usually starts
with "HIKVISION_").

Figure 15-13 Add Device

During the process, you need to activate the router by setting an admin password, select the
Internet connection mode (PPPoE, Static IP, or Dynamic IP), and set a Wi-Fi name and password.

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Figure 15-14 Activate Router

Figure 15-15 Set Wi-Fi Name and Password

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Note
● Refer to Internet Settings of a Router if you need more information on Internet connection
modes.
● After setting up the router, the router will restart. You need to re-connect to the Wi-Fi of the
router before conducting further operations on the router.
● Routers are locally managed on the Mobile Client, so you can control or configure a router only
when you connect your phone to the router's Wi-Fi.

15.2 Wi-Fi Settings of a Router

You can set the Wi-Fi name, security mode, password, and bands of a router in Wi-Fi settings. You
can also hide the Wi-Fi from other people's Wi-Fi lists.

Where is the Wi-Fi Settings?

Tap Wi-Fi Settings on the settings page of the router.

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Options in Wi-Fi Settings

Figure 15-16 Wi-Fi Settings

2.4 GHz Wi-Fi / 5 GHz Wi-Fi
Enable or disable different bands of Wi-Fi signal.
Some models are equipped with the 5 GHz band, which supports a higher maximum data rates.
Tasks consuming a large amount of network traffic can benefit from the 5 GHz Wi-Fi network.
Wi-Fi Name
The Wi-Fi name will appear on the Wi-Fi list when you search for Wi-Fi connection.
The Wi-Fi name should contain 1 to 32 characters.
Security Mode
You can select None, WPA, WPA2, or WPA/WPA2 Mixed.

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Caution
If you select None, your Wi-Fi network will be unprotected and open to anyone, which may
cause security risks.
Password
Others must enter the password before connecting to the Wi-Fi.
The Wi-Fi password should contain 8 to 63 characters, excluding emoji or special characters.
Hide Wi-Fi
If you do not want your Wi-Fi network to appear on other people's Wi-Fi lists, you can hide the
Wi-Fi.

15.3 Internet Settings of a Router

You can set the Internet connection type to PPPoE, dynamic IP, or static IP in Internet Settings.

Where is the Internet Settings?

Tap Internet Settings on the settings page of your router.
What Internet connection type should I select?
You need to select the type according to the current Internet service provided by your Internet
Service Provider (ISP).
PPPoE
If your Internet service comes with an account name and password, select PPPoE.
ISP uses a PPPoE account to track the data traffic and bill each user. It is widely used in
communities.

Figure 15-17 PPPoE

Dynamic IP

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Also known as "DHCP". If your Internet service does not require any manual configurations to
be connected, select Dynamic IP.
In this case, the ISP assigns a temporary IP address to you every time you try to connect to the
Internet.
It is widely used in public spaces such as offices and hotels.

Figure 15-18 Dynamic IP

Static IP
If your ISP allocates a dedicated IP address to you, select Static IP.

Figure 15-19 Static IP

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15.4 Manage the Devices Connected to a Router

You can check which devices are connected to your router, and view the connection details of a
particular device. You can limit the speed of the connected devices and add unwanted devices to
the blocklist.

Where can I see the connected devices?

In the My Device list, tap on the router to see all devices connected to it via the Wi-Fi or a network
cable.

Figure 15-20 Connection Details

Check Device Connection Details

Tap on a connected device to see its connection details.

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Figure 15-21 Device Connection Details

Limit a Device's Connection Speed

You can switch on Speed Limit and set a limit for the download/upload speed of the device.
Add Device to the Blocklist
Tap Add to Blocklist so that the device cannot be connected to the Wi-Fi again.
Tap Remove from Blocklist if you choose to allow the device to be connected to the router. You can
also tap Blocklist on the settings page of the router to see all blocked devices.

15.5 Set Up a Guest Wi-Fi for Visitors

You can set up a guest Wi-Fi to securely separate visitors' Wi-Fi connection from yours.

Where can I set up the guest Wi-Fi?

To enable the guest Wi-Fi, go to the settings page of your router and tap Guest Wi-Fi.

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Set Up the Guest Wi-Fi

In Guest Wi-Fi, you can set the name, password, validity period, and bandwidth limit of the guest
Wi-Fi.

Figure 15-22 Guest Wi-Fi

15.6 Wi-Fi Speedup

If the Wi-Fi connection is slowing down and becoming unstable, you can use Wi-Fi Speedup to
improve the network quality.

Where is Wi-Fi Speedup?

To use Wi-Fi Speedup, go to the settings page of your router and tap Wi-Fi Speedup.
How does Wi-Fi Speedup work?
Wi-Fi Speedup analyzes the signal interference, channel congestion, transmission speed, and signal
quality of your Wi-Fi network.
When the network condition is poor, you can optimize your Wi-Fi network with just one tap.

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Figure 15-23 Wi-Fi Speedup

15.7 Security Checkup

Security Checkup examines the overall security level of your router and wireless network, and
provides recommendations to guide you secure your network.

Where is Security Checkup?

To use Security Checkup, go to the settings page of your router and tap Security Checkup.
How does Security Checkup work?
Security Checkup examines your password settings to prevent brute-force attacks on the Wi-Fi
password and admin password. Security Checkup also prevents system attacks, DNS hijacking, and
redirection to phishing or malicious websites.

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Figure 15-24 Security Checkup

If security threats are detected, Security Checkup will provide recommendations to guide you
secure your network.

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Figure 15-25 Result

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Chapter 16 Network Switch

Network switches help to expand device connectivity, improve data distribution efficiency, and
reduce network bandwidth stress, thus streamlining the deployment and maintenance of larger-
scale video security network. You can view the status of network switches in the Mobile Client.

Note
Network switches need to be added on Hik-Partner Pro by Installer and then handed over to you.
You cannot add network switches by yourself via Hik-Connect.

After your Installer hands over network switches to you, you can view them in the device list on
the Home page.
You can tap on a network switch to check its status.
When port connection changes or an exception occurs/restores, you will be notified. You can check
the details on Notification tab.
Table 16-1 Supported Status and Operations of Network Switch
Status Operation
● Device Uptime ● Edit device name.
● Port Status ● Check device firmware version.
● CPU Usage ● Configure DDNS.
● Memory Usage ● Change remote configuration.
● PoE Power ● Delete device.

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Chapter 17 Account
You need a Hik-Connect account to manage your devices online, use the cloud features, and share
devices with others. You can use the visitor mode to experience the app with a temporary account
and register an account of your own later.

17.1 Select Region at First Time Running

The first time you run the Mobile Client, you should select the region where your devices are
located. Otherwise, the live view, playback and alarm notification of the devices will fail.

Note
You should select the region where your devices are located, or subsequent operations may be
affected.
After running the Mobile Client, tap Select Region to select a region.

17.2 Registration
You can register an account by your mobile phone number or your email address. With a registered
account, you can log in to the Mobile Clients running on different mobile phones, which provides
convenience for managing your devices.

Note
You can use visitor mode to manage your devices without registration. See Visitor Mode for
details.

17.2.1 Register by Email Address

You can register an account by your email address.
Steps
1. Tap Login/Register on the Home page.
2. Tap Register to enter the Join Us page.
3. Tap Terms of Service and Privacy Policy to read the relevant content and then tap Agree to
continue.
4. Select the region where your devices locate.
5. In the Register page, enter your email address and then create a password.

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Note
We highly recommend you to create a strong password of your own choosing (using a minimum
of 8 characters, including at least three kinds of following categories: upper case letters, lower
case letters, numbers, and special characters) in order to increase the security of your product.
And we recommend you change your password regularly, especially in the high security system,
changing the password monthly or weekly can better protect your product.
6. Tap Get Security Code to get the security code for verification.
7. Enter the security code you received, and then tap Finish.

17.2.2 Register by Mobile Phone Number

You can register an account by your mobile phone number.
Steps
1. Tap Login/Register on the Home page.
2. Tap Register to enter the Join Us page.
3. Tap Terms of Service and Privacy Policy to read the relevant content and then tap Agree to
continue.
4. Select the region where your devices locate.
5. In the Register page, tap Register by Mobile Phone Number.
6. Enter your mobile phone number and then create a password.

Note
We highly recommend you to create a strong password of your own choosing (using a minimum
of 8 characters, including at least three kinds of following categories: upper case letters, lower
case letters, numbers, and special characters) in order to increase the security of your product.
And we recommend you change your password regularly, especially in the high security system,
changing the password monthly or weekly can better protect your product.
7. Tap Get Security Code to get the security code for verification.
8. Enter the security code you received, and then tap Finish.

17.3 Visitor Mode

Visitor mode allows you to manage devices on the Mobile Client without registration. When you
log in as a visitor, a visitor account will be created for you automatically, and the account will not
change on the same phone.

Caution
For information security, please use visitor mode cautiously, which is NOT password-protected.

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Note
In visitor mode, you can only manage your devices on a same phone. To avoid this inconvenience,
you can register an account. For details about registering account in visitor mode, see Register an
Account in Visitor Mode .

17.3.1 Functions in Visitor Mode

Most of the functions supported in a registered account are supported in visitor mode.
Tap Visitor Mode on the Home page or the Login page to enter visitor mode.
The followings are the functions supported in visitor mode.

Device Management
Add devices to the Mobile Client and configure device settings. See Add Device for Management
and Configure Your Device for details.
Sharing Device
Tap → Scan QR Code to scan the QR code of another visitor account to share device(s) to the
account. For details about sharing device, see Device Sharing .

Note
To get the QR code of a visitor account, go to Me → Account Management .

Live View and Playback

View live video of the added devices and play back the videos. See Live View and Playback for
details.
Access Control
Control door status and check access control events. See Manage Access Control Devices for
details.

Note
Make sure you have added access control devices to the Mobile Client.

Security Control Panel Management

Manage partitions (areas) and zones for the security control panel. See for details.
Alarm Configuration
Configure the alarm notifications on Alarm Notification page. See Notification for details.

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17.3.2 Register an Account in Visitor Mode

Though the visitor mode allows you to manage devices without registration, you can only manage
your devices on one phone or tablet. With a registered account, you can manage devices on
different phones or tablets.
Steps
1. Tap Visitor Mode on the Login page or Home page to enter the visitor mode.
2. Tap Me → Register an Account to open the Join Us window.
3. Tap Terms of Service and Privacy Policy to read the relevant information.
4. Tap Agree if you accept our terms of service and privacy policy.
5. Register an account by mobile phone number or email address.

Note
See Register by Email Address and Register by Mobile Phone Number for details.

17.4 Account Settings

You can set the parameters of your Hik-Connect account such as notifications and hardware
decoding preferred.
Tap Me → Settings to open the Settings page.
Notifications
Personal Device Notification
You can enable/disable the device notifications, alarm audio notifications, call notifications,
device exception notifications, and service provider notifications of your personnel devices,
and set notification parameters for a specific device. For details, refer to Notification
Settings .
Team Notification
If you have created a team or joined a team, you can enable/disable the alarm notification,
notification of calls, and service notification for the team.
Video Playing Settings
Hardware Decoding Preferred
If it is enabled, the Mobile Client will provide better decoding performance and lower CPU
usage when you play high definition videos during live view or playback.

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Note
● Hardware decoding is only supported when the resolution is 704 × 576, 704 × 480, 640 ×
480, 1024 × 768, 1280 × 720, 1280 × 960, 1920 × 1080, 2048 × 1536, or 2560 × 1920. For
other resolutions, only software decoding is supported.
● For H.265 video compression, hardware decoding is not supported.
● Hardware decoding should be supported by the device. If not, the device will adopt
software decoding by default.

Display Channel-Zero
Channel-zero, known as a virtual channel, can show the videos from all channels of the
device, reducing the bandwidth while simultaneously previewing from multiple channels. It
can acquire image information and save bandwidth for transmission through encoding and
configuring output images.
Display VCA Rule
If it is enabled, the video content analytic (VCA) rules configured on the device will be
displayed.
Highlight Moving Object
If it is enabled, the detected moving objects will be highlighted in the video.
Display Feature Information
If it is enabled, the feature information will be displayed in the video.
Device
Save Device Parameters
If it is enabled, the Mobile Client will remember the device parameters you set. Take video
and image encryption for an example, you only need to enter the device verification code for
once to view the encrypted live view, playback, or picture.
Custom Audio Management
Manage recorded audio files and set custom audio files for specified NVR, DVR or other
device to play alarm voice prompt.
● Tap Start Recording to record the audio.

● Tap / to start/pause playing the audio.

● Long press a recorded audio, tap Delete to delete the audio, or tap Rename to rename the

audio file.
Custom Audio Management
You can record audio files for setting them as the custom audio prompts for the alarms sent
from the channels linked to specific models of DVR.
Export Local Device
You can select local devices added by IP address or domain, and generate the device QR code
to share with other users.

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General
Resume Latest Live View
If it is enabled, the latest live view will be resumed when you enter the Mobile Client.
(Andiron Only) Tablet Mode
If the Mobile Client is installed on an Android tablet, you can the enable tablet mode so that
the interfaces will be displayed in landscape mode by default.

Note
After enabling tablet mode, you should restart the Mobile Client to make the settings
effective.
Network Data Statistics
The Mobile Client automatically calculates the network traffic consumed during live view and
playback. You can check the mobile network traffic and Wi-Fi network traffic separately.

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Chapter 18 Create Team

If you need to use services of enterprise management, you can create a team and try more
functions such as access control and video intercom.
Before You Start
Make sure you have logged in to the Hik-Connect.
Steps
1. Tap Me to enter the account page.
2. Tap Create Team to enter the Create Team page.
3. Set the required information such as team name, time zone, and scene type.

Figure 18-1 Create Team

4. Tap Next to enter the Activate Service page.
5. Activate the desired services if needed.

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Figure 18-2 Activate Service

Note
● You can tap Details to get the overview and benefits of the service.

● You can get a one-month free trial with certain resources after the first-time activation.

● If the number of needed resources exceed the limit of free trial, you are recommended to

contact with your Service Provider to purchase the service.

6. Tap Create Team to finish the operation, and enter the home page of your team.
7. Optional: View the team information and perform more operations.

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