1.

During execution of your project you have observed that a team member is
getting isolated by other team members. Which is a wrong approach in such a
situation?

A. The interpersonal relationships between team members are their private issue.
You should not interfere.

B. You should apply team building measures to improve the team’s effectiveness.

C. You should try to get feedback from the isolated team member to understand the
situation.

D. You should try to get feedback from the other team members to understand the
situation.

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2. A project manager joins a project team, replacing a manager who left. During
initial meetings, the project manager realized that the team members have differing
opinions about how to address technical decisions. Team members did NOT respect
each other's ideas, and the environment was becoming counterproductive.
However, now with the new manager's leadership, the team has begun to
communicate more effectively and develop some processes and procedures for
working together. In what phase of development is the team now?

A. Forming.

B. Storming.

C. Norming.

D. Performing.

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3. A project manager has a reputation for leading project teams by focusing on
developing team member skills, coaching them, and empowering them. What are
these a characteristic of?

A. Situational leader

B. Servant leader

C. Facilitator

D. Coach

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1. Configuration management does all of the following except:

A. Control changes to functional and physical characteristics of an item or a system

B. Record and report changes to any functional and physical characteristics of an

C. Defines the steps by which official project documents may be changed

D. Audits items and systems to ensure conformance to requirements

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2. With the first major milestone around the corner, the project manager has
decided to move all the active project team members to a war room. This is an
example of:

A. A virtual team

B. Ground rules

C. Colocation

D. Team building

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1. To whom is the theory attributed that says people are motivated by the need for
power, achievement, and affiliation?

A. David McClelland

B. Victor Vroom

C. Frederick Herzberg

D. Douglas McGregor

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2. Match the decision-making technique with its description.

Term Description
A. Autocratic 1. Uses unanimity, majority, or plurality to
make decisions
B. Multicriteria decision analysis 2. One individual makes the decision
C. Voting 3. Uses a systematic approach to making
decisions

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1. The following statements are true except for which one?

A. Empathy means how well you understand the emotions of others.

B. Emotional intelligence skills include self regulation and empathy.

C. It is critical for a project manager to possess emotional intelligence skills.

D. It is not necessary for all team members to possess emotional intelligence skills.

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2. A longstanding, key team member in a virtual team has been unmotivated for
weeks after the death of a family member. Because of this, several project activities
are behind schedule, impacting the project’s critical path. How should the project
manager handle this situation?

A. Replace the team member.

B. Discuss the situation with the team member and work with him to identify a
workable solution.

C. Escalate this situation as an HR issue and ask other team members to work
overtime.

D. Ask the functional manager for additional support on the project, including
assignment of a new resource.
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1. You have recently assumed charge of a project from another project manager.
You want to know what kind of information you should provide to different
stakeholders and what methods to adopt for this purpose. You will find this
information in the:

A. Communications management plan

B. Performance reports

C. Project records

D. Stakeholder register

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2. Project manager A identifies a critical risk with probability of a high impact on the
schedule and budget of project A—this project is producing critical deliverables for the
company. The team meets to devise a solution for the risk and decides that three specific
resources will be required to address the risk. However, these resources are already
committed to a separate project, which is managed by project manager B. Which party
should the project manager work with first to find a solution?

A. The project team members – to assist in training new team members quickly so they
can complete work on time

B. The project sponsor – to request more funding for the budget in order to hire
contractors

C. The three resources – to convince them to join the team or, at least, agree to coach
the existing team

D. Project manager B – to negotiate reallocation or sharing of the three required

A. Assess required skills for the project.

B. Plan suitable interactions for the team.

C. Train the new team.

D. Create a project schedule.

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2. A team decides that an agile approach fits the needs of the next phase in their
project. Unfortunately, some team members have NOT had the appropriate agile
training. How should the project manager respond to the lack of agile training?

A. Transition some of these team members to other teams and replace them with
resources with agile training.

B. Ensure the project’s contingency reserve can cover agile training for all team
members.

C. Create virtual training sessions for key team members, covering the main agile
topics.

D. Identify and implement the most cost-effective agile training for the team
members.
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1. Which of the following best describes the directing conflict-resolution technique?

A. Pushing one’s viewpoint at the expense of others

B. Incorporating multiple viewpoints and insights

C. Retreating from a potential conflict solution

D. Searching for solutions that bring some degree of satisfaction

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2. As project manager, you scheduled a status update meeting. During the meeting,
a problem developed, and the group discussed it. The day after the meeting, Kevin
approached you and expressed his concern that the problem was not truly resolved.
After thinking about it, he felt that his concerns were still valid and should be
addressed. What conflict resolution method was likely used at the status meeting?

A. Smoothing

B. Forcing

C. Withdrawal

D. Collaboration

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