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Enterprise Wide Data Warehouse

The commercial health benefits company developed an enterprise-wide data warehouse with Infosys to integrate data from disparate systems. This consolidated data into a single source of trusted information, reduced administrative costs, and improved services. Infosys defined an integration strategy and created a single data mart for tactical and strategic decisions. The data warehouse simplified data access, enhanced reporting capabilities, and allowed for improved quality monitoring and cost management across the enterprise.

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34 views4 pages

Enterprise Wide Data Warehouse

The commercial health benefits company developed an enterprise-wide data warehouse with Infosys to integrate data from disparate systems. This consolidated data into a single source of trusted information, reduced administrative costs, and improved services. Infosys defined an integration strategy and created a single data mart for tactical and strategic decisions. The data warehouse simplified data access, enhanced reporting capabilities, and allowed for improved quality monitoring and cost management across the enterprise.

Uploaded by

andini eldananty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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CASE STUDY

DEVELOPING AN ENTERPRISE
WIDE DATA WAREHOUSE FOR A
COMMERCIAL HEALTH BENEFITS
COMPANY CUT COSTS

Abstract
A large commercial health benefits company retired disparate
operational systems and warehouses with an integrated enterprise
wide data warehouse, in partnership with Infosys. The availability of
this enterprise asset delivered a single pool of trusted data and also
helped reduce administrative cost and improve quality of services.
The Client
A commercial health benefits company in the United States, the client has a large network of best physicians, specialist and hospitals and
offers services including dental coverage, life insurance and pharmacy benefits.

Business need
• Large number of transaction specialized applications and different decision making
systems, multiple product lines and database technologies The client thus wanted to build an
multiple customer engagement • The structural and functional enterprise wide data warehouse that
required the healthcare payer to fragmentation lead to a situation where would help integrate data across claims,
have multiple systems to deal with it was increasingly difficult to obtain membership, provider, product, sales,
common enterprise functions such a single version of truth which was premiums etc from all the transaction
as underwriting, member enrollment, reliable & accurate enough to make systems into a consolidated data mart.
billing, claim processing, sales, business decisions Leveraging its healthcare domain
marketing etc. expertise to build BI/DW propositions and
• Large part of the enterprise were
• In addition to the functional experiences with strategic BI alliances,
dependent on the accuracy and
complexity, the client used multiple Infosys became the partner of choice for
efficacy of the information and its
platforms ranging from mainframe to the client’s enterprise data warehousing
availability and delivery for efficient
engagement.

Advantages of the Enterprise Data Warehouse


• An enterprise wide data warehouse was tasked to simplify information business for advanced analytics and
was conceptualized for tactical and access and standardize it across source reporting
strategic business decisions and to systems, enhance partner trust by • With fewer processes and systems
help improve client’s competitive providing simplified data interchange to support, maintenance of systems
positioning • A consolidated data mart provides would be less demanding.
• The enterprise wide data warehouse enterprise view of the organization’s

Infosys solution and approach


Infosys demonstrated total ownership architecture keeping in view the warehouse project
of the integration program, right from enormous data growth expected in the • The team also implemented the various
defining the integration strategy to overall IT industry and healthcare in grouper tools (DRG, ETG, etc) to better
creating the single data mart required for specific. manage hospital service lines and
tactical and strategic business decisions • Infosys team devised the integration measure health care quality and cost
• Leveraging its extensive experience strategy which included data profiling across the enterprise.
across large healthcare organizations, at source, mapping of each source to • Infosys team implemented the National
Infosys team was able to immediately target based on business requirements, Provider Identifier (NPI) into the
gain visibility into the customer’s comparing across sources to ensure enterprise warehouse helping in better
requirements to develop the enterprise consistency, data conflict resolution, provider claim management
wide data warehouse. The team quickly end user involvement from beginning
came up with a scalable and flexible and quick wins by phasing the

External Document © 2018 Infosys Limited


Business Benefits
Following were the benefits to the payer • With enterprise data warehouse, measure quality and cost of health
client from the Enterprise Data Warehouse: the client was able to contain care and help in provider incentives for
• Before the evolution of EDW, client administrative costs associated with better care
had to access multiple sources with no maintaining multiple warehouses, and • NPI implementation helped in better
standard rules. The availability of this achieved considerable cost savings provider claim management
enterprise asset eliminated redundancy • Enterprise view of data at one place • Enterprise warehouse simplified
thus delivering a single version of helped the healthcare payer’s affiliated data exchange process which helped
truth. This resulted in better business hospitals get real-time patient provide accurate enterprise data to
decision making capability, simplified information for emergency care vendors
information access, and helped the • Grouper implementation helped client
healthcare payer be competent in the to compare hospital service lines,
industry

External Document © 2018 Infosys Limited


For more information, contact [email protected]

© 2018 Infosys Limited, Bengaluru, India. All Rights Reserved. Infosys believes the information in this document is accurate as of its publication date; such information is subject to change without notice. Infosys
acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. Except as expressly permitted, neither this
documentation nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, printing, photocopying, recording or otherwise, without the
prior permission of Infosys Limited and/ or any named intellectual property rights holders under this document.

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