1-1 Set Language

Visit Japan Web

Instruction Manual

Version 2.39

November 1, 2023
1-1 Set Language

Contents

Visit Japan Web Instruction Manual ................................................................................ 1

Contents ........................................................................................................................ 2
Revision History ............................................................................................................. 4
Chapter 1 Before Using Visit Japan Web ....................................................................... 5
1-1 Set Language ................................................................................................................ 6
1-2 FAQ/Inquiries ................................................................................................................ 7
1-3 Offline usage ................................................................................................................. 9
Chapter 2 Registering Visit Japan Web Account .......................................................... 10
2-1 Creating Account .......................................................................................................... 11
2-2 Login / Logout .............................................................................................................. 16
2-2-1 Log in with Initial Settings for Multi-Factor Authentication (optional) .......................................... 17
2-2-2 Login after Select Whether to Set up Multi-Factor Authentication ................................................ 20
2-3 Changing Password ....................................................................................................... 23
2-4 Resetting Password ....................................................................................................... 25
Chapter 3 User Registration....................................................................................... 29
3-1 Registration of Your Details ............................................................................................ 30
3-2 Editing Your Details ....................................................................................................... 44
3-3 Register Family Members Traveling with You .................................................................... 45
3-4 Editing Details of Family Members Traveling with You ........................................................ 49
3-5 Delete Details of Family Members Traveling with You ......................................................... 51

Chapter 4 Registering Planned Entry/Return .............................................................. 54

4-1 Registering Planned Entry/Return ................................................................................... 55
4-2 Edit Planned Entry/Return .............................................................................................. 65
4-3 Delete Planned Entry/Return .......................................................................................... 66
4-4 Editing Family Members Traveling with You ...................................................................... 68
Chapter 5 Link VISA (Optional).................................................................................. 71
5-1 Checking VISA Details ................................................................................................... 72
Chapter 6 Immigration Clearance .............................................................................. 74
6-1 Disembarkation Card For Foreigner Registration ............................................................... 75
6-2 Immigration QR Code display ......................................................................................... 83
Chapter 7 Customs Declaration .................................................................................. 87
7-1 Declaration of Personal Effects and Unaccompanied Articles registration .............................. 88
7-2 Customs Declaration QR Code Display ........................................................................... 102
Chapter 8 Procedure During Stay in Japan ............................................................... 107
8-1 Tax-free Procedures .................................................................................................... 109
8-1-1 Registering Tax-free QR Code Details .............................................................................................. 109
8-1-2 Displaying Tax-free Procedure QR Code .......................................................................................... 114
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８-２ Entered Overseas Travel Insurance (strong recommendation) ........................................... 117

８-３ Information in Case of Illness or Injury .......................................................................... 119
８-４ Emergency Information .............................................................................................. 120

Chapter 9 Common Functions .................................................................................. 121

9-1 Account ..................................................................................................................... 123
9-1-1 Changing Password ............................................................................................................................. 123
9-1-2 Change Multi-Factor Authentication (optional) ............................................................................... 124
9-1-3 Setting Language ................................................................................................................................. 127
9-1-4 Logout ................................................................................................................................................... 128
9-2 Service Information .................................................................................................... 129

Appendix Offline usage .................................................................................................. 1

Preparation for Offline Usage .................................................................................................... 2
Caution/Restrictions During Offline Usage .................................................................................. 7
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Revision History

Version Revision date Revised content

2.00 October 3,2022 New version released
2.10 November Added “Chapter 5 Quarantine Procedures (Fast Track)”
1,2022 Added “Chapter 8 Information in case of illness or injury”
Revised “Chapter 9 Common Functions”
2.15 December Revised “Chapter 1 Using Visit Japan Web”
12,2022 Revised “Chapter 2 Account for Using Visit Japan Web”
Revised “Chapter 3 Japan Entry/Return Procedure”
Revised “Chapter 4 Registration Procedures of Planned
Entry/Return”
2.17 January 30, Revised “Chapter 3 Japan Entry/Return Procedure”
2023
2.20 March 28, Version with added functions released
2023 ・Passport OCR scan, Link VISA (optional), Tax-free procedures,
etc.
2.30 April 29, 2023 Deleted “Chapter 6 Quarantine Procedures (Fast Track)”
Revised contents related to quarantine in each chapter
2.32 June 21, 2023 Revised “Chapter 3 User Registration”
2.33 July 26, 2023 Revised “Chapter 3 User Registration”
2.34 August 9, 2023 Revised “Chapter 2 Registering Visit Japan Web Account”
2.35 August 24, Revised “Chapter 3 User Registration”
2023 Revised “Chapter 4 Registering Planned Entry/Return”
2.36 September 19, Revised “Chapter 2 Registering Visit Japan Web Account”
2023 Revised “Chapter 9 Common Functions”
Revised “Appendix Offline usage”
2.37 September 29, Revised “Chapter 2 Registering Visit Japan Web Account”
2023 Revised “Chapter 9 Common Functions”
Revised “Appendix Offline usage”
2.38 October 18, Revised “Chapter 2 Registering Visit Japan Web Account”
2023 Revised “Chapter 3 User Registration”
Revised “Chapter 4 Registering Planned Entry/Return”
Revised “Chapter 6 Immigration Clearance”
Revised “Chapter 7 Customs Declaration”
Revised “Chapter 9 Common Functions”
2.39 November 1, Revised “Chapter 3 User Registration”
2023 Revised “Chapter 4 Registering Planned Entry/Return”
Revised “Chapter 8 Procedure During Stay in Japan”
Note:
This document is based on information current as of the date it was created and may contain information for
features and windows that differ from the actual Visit Japan Web.
Chapter 1 Before Using Visit Japan Web
1-1 Set Language

Chapter 1 Before Using Visit Japan Web

The location of this chapter in the overall system is indicated by blue highlighting.

System Overview

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 Chapter 1 Before Using Visit Japan Web
1-1 Set Language
1-1 Set Language

1-1 Set Language

When using the Visit Japan Web, you must first select the language to use.

(1) Set Language

Select the language to use from the following languages displayed

in the drop-down list.
 日本語
 English
 中文（简体）
 中文（繁體）
 한국어

Login Screen

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Chapter 1 Before Using Visit Japan Web
1-2 FAQ/Inquiries
1-2 FAQ/Inquiries

1-2 FAQ/Inquiries

If you are having trouble using Visit Japan Web, refer to the
“FAQ/Inquiries Dialog” by clicking the “?” help icon in the
header of each screen.
In this case, click “?” in the “Login Screen” header.

Login Screen

FAQ/Inquiries Dialog

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 Chapter 1 Before Using Visit Japan Web
1-2 FAQ/Inquiries
1-2 FAQ/Inquiries

(1) About the Visit Japan Web service

 FAQ
Click “Check FAQ” to go to the “FAQ”.
Frequently asked questions and their answers about Visit
Japan Web are listed here.
You can check the answers about common problems.

To finish confirmation, click “Back” to return to the

“Login Screen” or “Home Screen”.

 Inquire by chat
Click “Start a chat session now” to proceed to the “Chat
Screen”.
If you cannot find a solution in the FAQ, or if you need further
assistance, you can inquire by chat.

FAQ

FAQ/Inquiries Dialog

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Chapter 1 Before Using Visit Japan Web
1-3 Offline usage
1-3 Offline usage

1-3 Offline usage

Visit Japan Web can be used offline. To use Visit Japan Web offline, click “Use the Visit Japan Web site offline”,
and refer to the offline usage procedure.

Click “Use the Visit Japan Web site offline” and refer to the
offline usage manual.

Login Screen

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Chapter 2 Registering Visit Japan Web Account
1-3 Offline usage

Chapter 2 Registering Visit Japan Web Account

The location of this chapter in the overall system is indicated by blue highlighting.

System Overview

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 Chapter 2 Registering Visit Japan Web Account
2-1 Creating Account
2-1 Creating Account

2-1 Creating Account

When using Visit Japan Web for the first time, create a new account.
To create a new account, you need to set up an email address and password.

(1) Sign up for a new account

Click the “Sign up for a new account” button.

Proceed to the “Register New Account Terms of Use/Privacy
Policy Consent Screen”.

Login Screen

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 Chapter 2 Registering Visit Japan Web Account
2-1 Creating Account
2-1 Creating Account

(2) Using this service

Before using the service, please confirm the Terms of Use and
Privacy Policy, provide your consent to create an account.
For the Terms of Use, please refer to the Terms of Use in “9-2
Service Information”.
For the Privacy Policy, please refer to the Privacy Policy in “9-2
Service Information”.

 Consent check

Check “Check the details in the Terms of Use” and “Privacy

Policy, and provide your consent to create an account.”.

Check "Check the details in the Terms of Use and Privacy

Policy, and provide your consent to create an account.”
and click “Next”. If you did not create an account, click
“Back” to return to the “Login Screen”.

Register New Account

Terms of Use/Privacy Policy
Consent Screen

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 Chapter 2 Registering Visit Japan Web Account
2-1 Creating Account
2-1 Creating Account

(3) Enter account details

Enter your new account information.

 Contact Email

Enter your email address.

Enter your email address within 128 characters.

 Password

Enter a password.
The password must be at least 10 characters long and
must contain a combination of uppercase Latin
alphabet, lowercase Latin alphabet, numerical values,
and symbols.
The following symbols are allowed to be used in the password.
+-*/=.,:;`@!#$%?|~^()[]{}_
E.g.: Ab1234567+

Click the “eye icon” to show or hide the entered password.

 Enter your password again

Enter the same content as the “Password” in “Enter

your password again” for confirmation.

 Authentication check
Register New Account
Check “I am human” to confirm that operation is not Account Details Screen
done by a robot.

Confirm that all required fields have been entered, then

click “Create account”.
To cancel operation, click “Back” to go back to the
“Register New Account - Terms of Use/Privacy Policy
Consent Screen”.

Eye icon（Show/Hide）

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 Chapter 2 Registering Visit Japan Web Account
2-1 Creating Account
2-1 Creating Account

(4) Confirm email

A confirmation code is sent to the email address entered in “(3)

Enter account details".
If you can't find the email, check your junk mail folder.

Keep this screen open until the authentication check is complete.

Closing the screen will cause the sent confirmation code to become
invalid.
If you have closed the screen, you will need to go back to “(3)
Enter account details” and issue a new confirmation code.

 Enter confirmation code

Enter the confirmation code sent to your email address.

Confirm that the confirmation code is entered, click

“Confirm email”, and register your account.

If the confirmation code is not input successfully, the

confirmation code can be reissued through the flow
described below.

(Reissue confirmation code)

・If the email address is correct
Enter your email address and password on the login screen and
press login to reissue.
・If the email address is incorrect
Please create a new account from the login screen. Register New Account
(How to return to the Login Screen) Confirmation Code Screen
Press Visit Japan Web displayed at the top of the screen.

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 Chapter 2 Registering Visit Japan Web Account
2-1 Creating Account
2-1 Creating Account

(5) Account creation completed

A message “Your email address has been confirmed”

will be displayed.

Click “Go to Login Screen”, and proceed to

the “Login Screen”.

Register Account
Creation Completion Dialog

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 Chapter 2 Registering Visit Japan Web Account
2-2 Login / Logout
2-2 Login / Logout

2-2 Login / Logout

Login is required to use the Visit Japan Web.

To logout, open the menu screen from the menu icon in the

header of any screen after you are logged in.

(1) Login

 Email

Enter your account email address.

 Password

Enter your account password.

Click the “eye icon” to show or hide the entered password.

Confirm that you have entered your email address and

password, then click “Login”.

Login Screen

Eye icon（Show/Hide）

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 Chapter 2 Registering Visit Japan Web Account
2-2 Login / Logout
2-2 Login / Logout
2-2-1 Log in with Initial Settings for Multi-Factor Authentication (optional)

Multi-factor authentication is optional.

Visit Japan Web can be used normally without setting.

If you have not selected whether to set up multi-factor authentication,

you will need to register when logging in.

(1) Setting up Multi-Factor Authentication

Select whether to set up multi-factor authentication.

Click "Yes" if you want to set up multi-factor authentication.
Click "No" if you do not want to set it.

Confirm that either "Yes" or "No" has been selected,

then click “Next”.
If "No" is selected, proceed to the "Home screen".

Setting up Multi-Factor
Authentication Screen

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 Chapter 2 Registering Visit Japan Web Account
2-2 Login / Logout
2-2 Login / Logout

(2) Enter Verification Code

Please install any authentication app

(commonly-used apps)
・Google Authenticator
・Microsoft Authenticator

 Set up Authenticator

You can either click "Display QR code" and scan the QR code
on the Visit Japan Web,
or click "Generate secret key" and manually enter the secret key.

 Enter verification code

Please enter the verification code displayed in the authentication app.

Confirm that the verification code has been entered,

then click “Register”.

Enter Verification Code

Screen

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 Chapter 2 Registering Visit Japan Web Account
2-2 Login / Logout
2-2 Login / Logout

(3) Registration of Multi-Factor Authentication Complete

"Registered settings for multi-factor authentication" is displayed.

Click “Back to Home” to return to the “Home screen”.

Multi-Factor Authentication
Registration Completion
Dialog

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Chapter 2 Registering Visit Japan Web Account
2-2 Login / Logout
2-2 Login / Logout
2-2-2 Login after Select Whether to Set up Multi-Factor Authentication

 Login without multi-factor authentication

If multi-factor authentication is not set up,

click "Login" on the login screen to proceed to the "Home screen".
*The "Enter Verification Code Screen" will not be displayed.

 Login when multi-factor authentication is set up

If you have multi-factor authentication set up,

when you click "Login" on the login screen, the "Enter Verification Code Screen" will be displayed.

(Enter verification code)

Please enter the verification code displayed in the authentication
app.

Click “Authenticate” to go to the “Home Screen”.

Enter Verification Code

Screen

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 Chapter 2 Registering Visit Japan Web Account
2-2 Login / Logout
2-2 Login / Logout

(2) Logout

Click “Logout” from the menu and proceed to the logout

confirmation screen.

Click “Logout” from the menu, and proceed to the

“Logout Confirmation Dialog".

Home Screen

Menu Screen

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 Chapter 2 Registering Visit Japan Web Account
2-2 Login / Logout
2-2 Login / Logout

(3) Logout Confirmation Dialog

After reviewing the precautions, click “Logout” to logout

from Visit Japan Web.

Review the precautions, and click “Logout”.

To cancel logout, click “Back” to return to the “Menu
Screen”.

Logout Confirmation Dialog

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 Chapter 2 Registering Visit Japan Web Account
2-3 Changing Password
2-3 Changing Password

2-3 Changing Password

To change your account password, select “Change Password” from the menu after logging in.

(1) Change Password

Click “Change Password” from the menu and proceed to the

“Update Password Screen”.

Menu Screen

(2) Set new password

Set your new password.

Click the “eye icon” to show or hide the entered password.

Eye icon（Show/Hide）

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 Chapter 2 Registering Visit Japan Web Account
2-3 Changing Password
2-3 Changing Password

 Current password

Enter your current account password.

 New password

Enter your new password.

The password must be 10 characters or more and must
contain a combination of uppercase Latin alphabet, lowercase
Latin alphabet, numerical values, and symbols.
The following symbols are allowed to be used in the password.
+-*/=.,:;`@!#$%?|~^()[]{}_
E.g.: Ab1234567+

 Confirm New Password

Enter the same content as the “New password” you entered

for confirmation.

Confirm your input and click “Update”.

To cancel operation, click “Back” to return to the “Home
Screen”

(3) Password update complete

A message ”Your password has been updated” will be displayed.

Update Password Screen

Click “Back to Home” to return to the “Home Screen”.

Update Password
Completion Dialog

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 Chapter 2 Registering Visit Japan Web Account
2-4 Resetting Password
2-4 Resetting Password

2-4 Resetting Password

If you forget your password, reset the password. Initialize the password from “Forgot password?” on the login
screen.

(1) Password reset

Click “Forgot password?” and proceed to “Reset Password - Email

Screen”.

Login Screen

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 Chapter 2 Registering Visit Japan Web Account
2-4 Resetting Password
2-4 Resetting Password

(2) Send confirmation code

Send a confirmation code to reset your password.

 Contact Email

Enter your account email address.

Confirm the input Contact Email, and click “Next”.

To cancel operation, click “Back” to return to the “Login
Screen”.

Reset Password
Email Screen

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 Chapter 2 Registering Visit Japan Web Account
2-4 Resetting Password
2-4 Resetting Password

(3) Confirm email

A confirmation code will be sent to the email address you

entered in “(2) Send confirmation code”.
If you can't find the confirm email, please check ”here”.
Keep this screen open until the authentication check is complete.
Closing the screen will cause the sent confirmation code to
become invalid.
If you have closed the screen, you will need to go back to “(2)
Send confirmation code” and issue a new confirmation code.

 Enter confirmation code

Enter the confirmation code sent to your email address.

 New password

Enter your new password.

The password must be 10 characters or more and must contain
a combination of uppercase Latin alphabet, lowercase Latin
alphabet, numerical values, and symbols.
The following symbols are allowed to be used in the password.
+-*/=.,:;`@!#$%?|~^()[]{}_
E.g.: Ab1234567+

Click the “eye icon” to show or hide the entered password.

 Please enter your new password again.

Enter the same content as the “New password” you entered for
confirmation.

Confirm that all of the required fields have been entered,

then click “Reset”. To cancel input, click “Back” and go
back to the “Reset Password - Email Screen”.

If the confirmation code is not input successfully, the

confirmation code can be reissued through the flow described
below. Forgot Password
Confirmation
(Re-issue confirmation code) Code/Password Screen
Please return to the Login Screen and try again.
(How to return to the Login Screen)
Press Visit Japan Web, which is displayed

at the top of the screen.

Eye icon（Show/Hide）

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 Chapter 2 Registering Visit Japan Web Account
2-4 Resetting Password
2-4 Resetting Password

(4) Password setting complete

”A new password has been set” will be displayed.

Click “Go to login screen”, and proceed to the “Login

Screen”.

Reset Password - Reset

Completion Dialog

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 Chapter 3 User Registration
2-4 Resetting Password

Chapter 3 User Registration

The position of this chapter in the overall system is indicated by blue highlighting.

System Overview

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 Chapter 3 User Registration
3-1 Registration of Your Details
3-1 Registration of Your Details

3-1 Registration of Your Details

Register details if you use Visit Japan Web. Register your details here.

(1) Your Details

Click “Your Details” on the “Home Screen”, and register your

details using Visit Japan Web.

* The status changes from “Not registered” to “Registered” when

you complete the registration of your details, and if the remaining
length of your passport is less than 6 months, “Check remaining
length of passport” is displayed.
If your passport has expired, “Passport expired” is displayed.

Click “Your Details” and proceed to the “Your Details -

Entry/Return Procedures Category Screen”.

Home Screen

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 Chapter 3 User Registration
3-1 Registration of Your Details
3-1 Registration of Your Details

(2) Entry/return procedure category

Specify your entry/return procedure category.

 Japanese government-issued passport

confirmation

Select “Yes“ if you have a Japanese government-issued

passport. Select “No", if you do not.

 Re-entry permit confirmation

If you answered “No” to the question described above,

please answer this question.

If you live in Japan and will enter Japan with a re-entry

permit, including a special re-entry permit, select “Yes”.
If none of the items described above applies and if you
have a Japanese government-issued passport, select “No".

“No” is selected by default.

 Check Use of Tax-free Procedures

If you answered “No” to the question described above,

please answer this question.

Select “Yes” if you will use a Tax-free QR Code, or “No”

if you will not.

Confirm that required items have been selected,

then click “Next”. To cancel operation, click “Back” to Your Details - Entry/Return
return to the “Home Screen”. Procedure Category Screen

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3-1 Registration of Your Details

(3) Select registration method

Specify your passport details registration method.

* This screen is not shown when responding “Yes” to “Will you
use a Tax-free QR Code?” in the “(2) Entry/return procedure
category”.

 Passport Details Select Registration Method

Select “Scan with camera” to scan your passport details with OCR, or
“Enter information yourself” to enter details yourself.

“Scan with camera” is selected by default.

This method is recommended as it makes entering details easier.

Confirm that required items have been selected, then click

“Next”. To cancel operation, click “Back” to return to the
“Your Details - Entry/Return Procedure Category Screen”.

Your Details
Select Registration Method
Screen

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(4) How to scan your passport with the camera

The method for scanning your passport details with OCR is displayed.

* This screen is not shown when responding “Enter information

yourself” to “Passport Details Select Registration Method” in “(3)
Select registration method”.

After confirming the details, click “Next” to proceed to the

“Your Details OCR Scanned Selection Screen”.

Your Details
How to Scan Your Passport
with the Camera Dialog

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3-1 Registration of Your Details

(5) OCR scan

Scan your passport with the camera.

* This screen is not shown when responding “Enter information

yourself” to “Passport Details Registration Method” in “(3) Select
registration method”.

 Take photo of passport

Align your passport with the white guide frame shown on the
screen, and click “Take photo of passport”.

The scan might not complete successfully due to reflected light or the
way the passport is aligned with the guide frame. If the scan fails,
click “Start camera” and try scanning your passport again.

If the OCR is successful, the app will proceed to the “Your

Details - Passport Details Screen”.
Your Details
OCR Scan Screen

Start Camera Screen

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 Chapter 3 User Registration
3-1 Registration of Your Details
3-1 Registration of Your Details

(6) Passport details entry

Enter your passport details.

* If you have scanned your passport in “(5) OCR Scan” Screen”, the
scanned details are filled automatically for each item.
Check that the automatically entered details are correct. If there is a
mistake, scan your passport again, or correct the details manually.

 Passport number

Enter using uppercase Latin alphabet and numerical values only.

E.g.: ZZ123456

 Surname

Enter your family name within 39 characters.

Enter using uppercase Latin alphabet, numerical values, and
symbols.
E.g.: DIGITAL

 Given name

Enter your given name within 39 characters.

Enter using uppercase Latin alphabet, numerical values, and
symbols.
E.g.: HANAKO Your Details -Passport
Details Screen
 Nationality

Select the “Nationality” from the drop-down list.

* This cannot be changed from “Japan” if you have
selected “Yes” in “(2) Entry/return procedure category -
Japanese government-issued passport confirmation”.
To select a foreign nationality, go back to the “Your
Details - Entry/Return Procedure Category Screen” and
change your selection.

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3-1 Registration of Your Details
3-1 Registration of Your Details

 Date of birth

When you select the calendar icon, a calendar will be displayed to

select your date of birth.
“1960/01/01” is entered by default.

When you use a PC, the calendar option may not appear.
In that case, enter the date directly (mm/dd/yyyy).
E.g.: 01/01/1980

If you don't know your date of birth, please check “Date of birth
unknown”.
If you select “Date of birth unknown”, the following items will be
displayed.

 Birth year

Select the “birth year” from the drop-down list.

If you don't know, select “Unknown”.

 Birth month

Select the “birth month” from the drop-down list.

If you don't know, select “Unknown”.

 Birth day

The “Birth day” is set to “Unknown”.

Your Details
Passport Details Screen

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3-1 Registration of Your Details

 Date of expiry

When you select the calendar icon, a calendar will be displayed to

select the date of expiry.

 Photo of face

The OCR scanned photo of your face is shown when responding

“Yes” to “Will you use a Tax-free QR Code?” in the “(2)
Entry/return procedure category”.

Confirm that required fields have been entered, then click

“Next”.
To cancel operation, click “Back” to return to the “Your
Details - Entry/Return Procedure Category Screen” or “Your
Your Details
Details OCR Scanned Selection Screen”.
Passport Details Screen

* If the remaining length of your passport is less than 6 months, a

warning message is shown corresponding to the remaining length.
Confirm the remaining length and click “Next”.

Passport Date of Expiry

Details Dialog

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 Chapter 3 User Registration
3-1 Registration of Your Details
3-1 Registration of Your Details

(7) Intended address in Japan (optional)

This item is optional, but if you have an address in Japan or a place

you stay frequently, it is recommended to enter the intended
address in Japan as this can be displayed in “4-1 Registering
Planned Entry/Return” with the information entered first.

However, if your accommodation in Japan is different each time

you enter and return to Japan, it is recommended that you leave
this field blank and proceed to “Confirm entered details” without
entering this item.

* This screen is not shown when responding “No” to “Japanese

government-issued passport confirmation” and “Re-entry permit
confirmation” in (2) Entry/return procedure category”.

 Postal code

Enter using numerical values only. (hyphen not required)

After entering postal code and selecting the “Enter
automatically using postal code” button, if there is an address
associated with the entered postal code, its prefecture,
city name and address will be automatically set on the
“Prefecture” input field, the “City” input field and the
"Address" input field.
When offline, the "Prefecture" and "City" input field will be
automatically entered.

 Prefecture

Select “Prefecture” from the drop-down list.

 City

Select “City” from the drop-down list.

 Address

Enter using uppercase Latin alphabet, numerical values, and

symbols.
E.g.: ZZ CHO 1CHOME-2-345

 Hotel name, place of stay

Enter using uppercase Latin alphabet, numerical values, and

symbols.
E.g.: ZZ APARTMENT 123
Your Details
 Contact phone number Intended Address in Japan
Enter using numerical values only. (hyphen not required) Screen
E.g.: 0312345678

Confirm that each field has been entered or that no entry

is required, then click “Confirm entered details”.
To cancel operation, click “Back” to return to the “Your
Details - Passport Details Screen”.

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3-1 Registration of Your Details
3-1 Registration of Your Details

(8) Entered Details Confirmation

Confirm the entered details.

If you want to edit the entered details, you can edit the
corresponding items by clicking the “Edit” button.

Note that if you have edited details that you have already
registered, the following message is also displayed.

"If you edit passport details, the QR code generated during

immigration clearance and customs declaration procedures
will not be automatically updated.
Please update various QR codes after registering the details
you have edited."

Confirm that the entered details are correct, and click

“Register”.
To cancel operation, click “Back” to return to the “Your
Details - Intended Address in Japan Screen”.
In addition, when transitioning from the "Home Screen", it
will return to the "Home Screen".

Your Details
Entered Details
Confirmation Screen

Message Prompting Re-

registration

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3-1 Registration of Your Details
3-1 Registration of Your Details

(9) Your details entry completion

A message “Registration complete.” is displayed when

registration is completed.

When responding “Yes” to “Japanese government-issued passport

confirmation” or “Re-entry permit confirmation” in “(2) Entry/return
procedure category,” click “Back to Home” to return to the “Home
Screen”.

When responding “No” to “Re-entry permit confirmation” in the “(2)

Entry/Return Procedure Category”, click “Check VISA
requirement” and go to the “VISA Details Screen”.

Your Details
Registration Completion
Dialog

Your Details
Registration Completion
(VISA Details) Dialog

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 Chapter 3 User Registration
3-1 Registration of Your Details
3-1 Registration of Your Details

(10) Check VISA details

* This screen is not shown when responding “Yes” to “Japanese

government-issued passport confirmation” or “Re-entry permit
confirmation” in the “(2) Entry/return procedure category”.

 Check need of VISA to enter

Select “Yes“ if you have a VISA. Select “No”, if you do not.

If you select “No”, a website will be shown so you can check whether
or not you need a VISA to enter Japan.

Check the VISA details, and click “Back to Home” to return to

the “Home screen”.

Check VISA details

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 Chapter 3 User Registration
3-1 Registration of Your Details
3-1 Registration of Your Details

(11) When Disembarkation Card For Foreigner is not applicable

If you select “Yes” on the “Your Details- Entry/Return Procedure

Category Screen” (Japanese citizens and foreigners re-entering),
the “Disembarkation card For Foreigner” is grayed out on the
“Japan Entry/Return Procedures Screen”, and information
registration is not required.

Japan Entry/Return
Procedure Screen

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 Chapter 3 User Registration
3-1 Registration of Your Details
3-1 Registration of Your Details

(12) JNTO official global website

When responding “Yes” to “Japanese government-issued passport

confirmation” or “Re-entry permit confirmation” in the “Your Details
- Entry/Return Procedure Category Screen,” a link to the JNTO
official global website is not displayed.

Home Screen

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 Chapter 3 User Registration
3-2 Editing Your Details
3-2 Editing Your Details

3-2 Editing Your Details

If you have already registered your details with “3-1 Registration of Your Details ", you can edit your
details.

(1) Your Details

Click “Your Details” on the “Home Screen”,

and edit your details using Visit Japan Web.

Click “Your Details” and proceed to the

”Your Details Entered Details Confirmation Screen”.
For editing, refer to “(2) Entry/return procedure category”
to “(10) Check VISA details” in
“3-1 Registration of Your Details”.

Home Screen

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 Chapter 3 User Registration
3-3 Register Family Members Traveling with You
3-3 Register Family Members Traveling with You

3-3 Register Family Members Traveling with You

If you have already registered your details with “3-1 Registration of

Your Details ", you can register details for family members traveling
with you.

(1) Details of family members traveling with you

Click “Details of family members traveling with you” on the

Home Screen, and register the details of family members
traveling with you using Visit Japan Web.

* Registering details of one family member traveling with you changes

the status from “Not registered” to “1 persons already registered”. This
number changes depending on the number of people registered.
If there are people with an expired passport, “Passport expired” is
displayed.

If there are no people with an expired passport, but the remaining

length of their passport is less than 6 months, “Check remaining length Home Screen
of passport” is displayed.

Click “Details of family members traveling with you” and

proceed to the “Details of Family Members Traveling with
You - Add/Edit/Delete Screen”.

(2) Add family members traveling with you

Add the details of family members traveling with you use Visit
Japan Web.
You can register up to 10 family members traveling with you.

Entry and return procedures will be processed one person at a

time.
Those who are unable to complete procedures alone, such as
babies and infants, can be registered as family members
traveling with you.
One immigration document is required per person.

Click “Add”.

Details of Family Members

Traveling with You
Add/Edit/Delete Screen

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 Chapter 3 User Registration
3-3 Register Family Members Traveling with You
3-3 Register Family Members Traveling with You

(3) Copy details from substitute

Details registered by substitute can be used for registering family

members traveling with you.
To use them, select the details registered by substitute.
If there are no details to use, select “Proceed to registration without
using details”.

* For details on how to use the substitute entry function, refer to the
Visit Japan Web Instruction Manual (Substitute Entry).
* This screen is not shown when there are no details registered by
substitute.

Click “Next” to proceed to the “Details of Family Members

Traveling with You - Entry/Return Procedure Category Screen”

(4) Entry/return procedure category

Enter this in the same procedure as “3-1 Registration of Your Details”

(5) Select registration method

Enter this in the same procedure as “3-1 Registration of Your Details”

* This screen is not shown when selecting details registered by

substitute.
Details of Family Members
Traveling with You
(6) How to scan your passport with the camera Select Family Members
Enter this in the same procedure as “3-1 Registration of Your Details” Traveling with You

(7) OCR scan

Enter this in the same procedure as “3-1 Registration of Your Details”

(8) Passport details entry

Enter this in the same procedure as “3-1 Registration of Your Details”

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 Chapter 3 User Registration
3-3 Register Family Members Traveling with You
3-3 Register Family Members Traveling with You

(9) Entered Details Confirmation

Confirm the entered details.

If you want to edit the entered details, you can edit the
corresponding items by clicking the “Edit” button.

Note that if you have edited details of family members traveling

with you that you have already registered, the following message
is also displayed.

"If you edit passport details, the QR code generated during

immigration clearance and customs declaration procedures
will not be automatically updated.
Please update various QR codes after registering the details
you have edited"

Confirm that the entered details are correct, and click

“Register”.
To cancel operation, click “Back” to return to the
“Details of Family Members Traveling with You -
Passport Details Screen”.

Details of family members

traveling with you - Entered
Details Confirmation Screen

Message Prompting Re-

registration

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 Chapter 3 User Registration
3-3 Register Family Members Traveling with You
3-3 Register Family Members Traveling with You

(10) Entering details about family members traveling with

you complete

A message “Registration complete” is displayed when

registration is completed.

When responding “Yes” to “Japanese government-issued passport

confirmation” or “Re-entry permit confirmation” in the “(4)
Entry/return procedure category”, click “Back to Home” to return
to the “Home Screen”.

Details of family members

traveling with you -
Registration Completion Dialog

When responding “No” to “Re-entry permit confirmation” in the

“(4) Entry/Return Procedure Category”, click “Check VISA
requirement” and go to the “VISA Details Screen”.

(11) Check VISA details

Details of Family Members
Enter this in the same procedure as “3-1 Registration of Your Traveling with You
Details” Registration Completion
(VISA Details) Dialog

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 Chapter 3 User Registration
3-4 Editing Details of Family Members Traveling with You
3-4 Editing Details of Family Members Traveling with You

3-4 Editing Details of Family Members Traveling with You

If you have already registered your details with “3-1 Registration of Your Details ”, and have already registered
your details, you can edit details of family members traveling with you.

(1) Details of family members traveling with you

Click “Details of family members traveling with you” on the

Home Screen, and edit the details of family members traveling
with you Visit Japan Web.

Click “Details of family members traveling with you”

and proceed to the “Details of Family Members
Traveling with You- Add/Edit/Delete Screen”.

Home Screen

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 Chapter 3 User Registration
3-4 Editing Details of Family Members Traveling with You
3-4 Editing Details of Family Members Traveling with You

(2) Edit family members traveling with you

Edit the details of family members traveling with you who use Visit Japan Web.

Entry and return procedures will be processed one person at a

time.
Those who are unable to complete procedures alone, such as
babies and infants, can be registered as family members traveling
with you.
One immigration document is required per person.

Click on the details of family members traveling with you

that you want to edit and proceed to the “Details of Family
Members Traveling with You - Entry/Return Procedure
Category Screen”.
For editing, refer to “(4) Entry/Return Procedure Category”
to “(11) Check VISA Details” in “3-2 Register Family
Members Traveling with You”.

Details of Family Members

Traveling with You
Add/Edit/Delete Screen

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 Chapter 3 User Registration
3-5 Delete Details of Family Members Traveling with You
3-5 Delete Details of Family Members Traveling with You

3-5 Delete Details of Family Members Traveling with You

If you have already registered your details with “3-1 Registration of Your Details ”, and have already registered
your details, you can delete details of family members traveling with you.

(1) Details of family members traveling with you

Click “Details of family members traveling with you” on the

Home Screen, and delete the details of family members traveling
with you on Visit Japan Web.

Click “Details of family members traveling with you”,

and proceed to the “Details of Family Members
Traveling with You- Add/Edit/Delete Screen”.

Home Screen

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 Chapter 3 User Registration
3-5 Delete Details of Family Members Traveling with You
3-5 Delete Details of Family Members Traveling with You

(2) Delete family members traveling with you

Delete the details of family members traveling with you who use Visit Japan Web.

On the "Details of Family Members

Traveling with You- Add/Edit/Delete Screen",
Click the "Delete button" of the details of family
members traveling with you that you want to delete.

Details of Family Members

Traveling with You
Add/Edit/Delete Screen

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 Chapter 3 User Registration
3-5 Delete Details of Family Members Traveling with You
3-5 Delete Details of Family Members Traveling with You

(3) Delete confirmation dialog

The “Delete confirmation dialog” will be displayed.

Check that there are no errors in the “Details of family
members traveling with you”.

If you want to delete your “Details of family

members traveling with you,” click “Delete”.
To cancel the deletion, click “Back” to return to the
“Details of Family Members Traveling
with You- Add/Edit/Delete Screen”.

Delete Details of Family

Members Traveling with
You - Delete Confirmation
Dialog

(4) Delete Complete Dialog

A message “Delete complete” is displayed

Click “Back to Details of Family Members Traveling

with You” to return to the “Details of Family Members
Traveling with You- Add/Edit/Delete Screen”.

Delete Details of Family

Members Traveling with
You - Delete Complete
Dialog

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Chapter 4 Registering Planned Entry/Return
3-5 Delete Details of Family Members Traveling with You

Chapter 4 Registering Planned Entry/Return

The position of this chapter in the overall system is indicated by blue highlighting.

System Overview

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 Chapter 4 Registering Planned Entry/Return
4-1 Registering Planned Entry/Return

4-1 Registering Planned Entry/Return

Here you will register information required for entry/return procedures when arriving in Japan.

(1) New registration of planned entry/return

Click “Register new planned entry/return” on the “Home

Screen” and proceed to “Register planned entry/return -
Planned Entry/Return Screen”.

You can register up to 100 schedules for planned

entry/return.

To check a registered plan, click “All entry/return schedule” to go

to “All entry/return schedule”.

Home Screen

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 Chapter 4 Registering Planned Entry/Return
4-1 Registering Planned Entry/Return

(2) All entry/return schedule

All entry/return schedules are displayed.

Select the newest/oldest planned arrival date from the drop-down list
to change the displayed order.

Select the planned entry/return you want to check, and proceed to

“Japan Entry/Return Procedure”.

To skip checking the planned entry/return, click “Back to Home” to

return to the Home screen.

All Entry/Return Schedule

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 Chapter 4 Registering Planned Entry/Return
4-1 Registering Planned Entry/Return

(3) Copy entry/return details

To register new details, registered entry/return details can be copied.

① Copy registered details from travel agent

To copy details registered by substitute, select the applicable details
from the “Copy registered details from travel agent” category.

* For details on how to use the substitute entry function, refer to

Visit Japan Web Instruction Manual (Substitute entry).

② Copy VISA details

 If VISA details cannot be used

Choices are not shown when responding “Yes” to “Japanese

government-issued passport confirmation” or “Re-entry permit
confirmation” in the “(2) Entry/return procedure category” of “3-1
Registration of Your Details”.

 If VISA details can be used

Choices are shown when responding “No” to “Re-entry permit

confirmation” in the “(2) Entry/return procedure category” of “3-1
Registration of Your Details”.

③ Copy registered entry/return details

To copy details registered in the past, select the applicable details
from the “Copy registered entry/return details” category.

To skip using details in ① to ③ above, select “Proceed to

registration without copying details”.
Choices ① and ③ are not shown when there are no details
available.

Confirm that required items have been selected, then click

“Next”.
Register Planned

If a travel agent or registered details are selected, proceed to Entry/Return

“(4) Check entry/return details”. Copy Entry/Return
Details Screen
If “Copy details from VISA application” is selected, proceed to
“(5) Enter VISA issue numberIssue number”.

If “Proceed to registration without copying details” is

selected, proceed to “(6) Planned entry/return”.

To cancel registration, click “Back” to return to the

“Home Screen”.

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 Chapter 4 Registering Planned Entry/Return
4-1 Registering Planned Entry/Return

(4) Check entry/return details

Check the copied entry/return details.

* Only “Intended address in Japan” is shown if past registered

entry/return details are selected.

Check the copied details, and to use them, click “Copy

these entry/return details” to proceed to the “Planned
Entry/Return”.
To change the copied details, click “Back” to return to the
“Copy entry/return details”.

Register Planned
Entry/Return
Check Entry/Return
Details Confirmation

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 Chapter 4 Registering Planned Entry/Return
4-1 Registering Planned Entry/Return

(5) Enter VISA issue number

Check the VISA details used as details from your VISA application.

Entering the issue number and clicking “Obtain VISA details”

displays the VISA details that can be copied.

Check the copied details, and to use them, click “Copy

these VISA details” to proceed to the “Planned
Entry/Return”.
To skip copying the VISA details, click “Back” to return to
the “Copy entry/return details”.

Register Planned
Entry/Return
Enter VISA Issue Number
Screen

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 Chapter 4 Registering Planned Entry/Return
4-1 Registering Planned Entry/Return

(6) Planned entry/return

Enter your planned entry/return.

 Trip name

Enter the trip name.

E.g.: New Year trip home
* If left blank, the “estimated date of arrival in Japan”
will be automatically input.

 Planned arrival date in Japan

When you select the calendar mark, a calendar will be

displayed to select the planned arrival date in Japan.
You can register plans up to December 31 the following
year.
When you use a PC, the calendar option may not
appear.
In that case, enter the date directly (mm/dd/yyyy).
Example: 01/01/2023

 Airline company name

Select the “Airline company name” from the drop-down

list.
Enter the “flight number” or “boarded flight name”.

 Flight number (numbers only) Register Planned

Enter using numerical values only. Entry/Return - Planned
E.g.: 1234 Entry/Return Screen
*If the airline company name is not “ZZ: OTHER
AIRLINE”, this can be input.

 Boarded flight number

Enter using uppercase Latin alphabet and numerical values only.

E.g.: ZZ1234
You can enter this field when the airline company name is “ZZ: OTHER AIRLINE”.

Confirm that required fields have been entered,

then click “Next”. To cancel operation, click “Back” to return to the “Home Screen”.
To cancel operation, click “Back” to return to the “Copy Entry/Return Details Screen” or the “Home
Screen”.

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 Chapter 4 Registering Planned Entry/Return
4-1 Registering Planned Entry/Return

(7) Intended Address in Japan

Enter your intended address in Japan.

If you have already entered your intended address in Japan in “3-1 Registration of Your Details”, all fields are
automatically populated. If you are a resident of Japan or have a place of stay that you frequently use in Japan,
we recommend that you refer to this chapter and enter that information.

 Postal code

Enter using numerical values only. (hyphen not required)

After entering postal code and selecting the “Enter
automatically using postal code” button, if there is an
address associated with the entered postal code, its
prefecture, city name and address will be automatically
set on the “Prefecture” input field, the “City” input field
and the "Address" input field.
When offline, the "Prefecture" and "City" input field will
be automatically entered.

 Prefecture

Select “Prefecture” from the drop-down list.

 City

Select “City” from the drop-down list.

 Address

Enter using uppercase Latin alphabet, numerical values,

and symbols.

E.g.: ZZ CHO 1CHOME-2-345

 Hotel name, place of stay

Enter using uppercase Latin alphabet, numerical values,

and symbols.
E.g.: ZZ HOTEL 123

 Contact phone number

Enter using numerical values only. (hyphen not required)

E.g.: 819012345678901
Register Planned
Entry/Return - Intended
Confirm that required fields have been entered,
then click “Next”. To cancel operation, click Address in Japan Screen
“Back” to return to the “Register Planned
Entry/Return - Planned Entry/Return Screen”

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 Chapter 4 Registering Planned Entry/Return
4-1 Registering Planned Entry/Return

(8) Select family members traveling with you

If you have family members traveling with you, select

“Family members traveling with you”

*To register details of family members traveling with you,

you will need to follow the separate procedures in “3-2

Register Family Members Traveling with You”.

*If you have not registered family members traveling with
you, the “Register Planned Entry/Return - Selection of
family members traveling with you screen” will be skipped.

Entry and return procedures will be processed one person

at a time.

Those who are unable to complete procedures alone, such

as babies and infants, can be registered as family

members traveling with you.

One immigration document is required per person.

 Select family members traveling with you

Click the check box next to the name of the family

member traveling with you.
You can select multiple family members traveling with
you.

Confirm that family members traveling with

you have been checked, then click “Confirm

entered details” and proceed to the “Register

Planned Entry/Return - Input Confirmation

Screen”.

To cancel operation, click “Back” to return to

the “Register Planned Entry/Return - Intended Register Planned

Address in Japan Screen”. Entry/Return - Select Family

Members Traveling with You
Screen

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 Chapter 4 Registering Planned Entry/Return
4-1 Registering Planned Entry/Return

(9) Confirm entered details

Confirm the entered details.

If you want to edit the input contents, you can edit the corresponding items by clicking the “Edit” button.

Confirm that the input contents are correct, and click

“Register plan”.
If you want to stop entering information, click
“Back” and return to the "Register Planned
Entry/Return - Selection of Family Members
Traveling with You Screen” or " Register Planned
Entry/Return - Intended Address in Japan Screen”.

Register Planned
Entry/Return - Input
Confirmation Screen

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 Chapter 4 Registering Planned Entry/Return
4-1 Registering Planned Entry/Return

(10) Registration of planned entry/return complete

"Registered planned entry/return” is displayed.

If you want to change your personal information,

details of family members traveling with you, or
your planned entry/return, click “Back to Home”
and go back to the “Home Screen”.

By selecting the planned entry/return that has been

added to the “Home Screen”, you can start the
entry/return procedures.
By selecting the planned entry/return that has been added to
the “Home Screen” or “All Entry/Return Schedule Screen”,
you can start the entry/return procedures.

To proceed to immigration inspection, and customs

declaration, click “To entry/return procedure”. You
will be redirected to “Japan Entry/Return Procedure
Screen”.

Register Planned
Entry/Return - Registration
Completion Dialog

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Chapter 4 Registering Planned Entry/Return
4-2 Edit Planned Entry/Return

4-2 Edit Planned Entry/Return

If you want to Edit a planned entry/return you have registered, you

can change it from the “Japan Entry/Return Procedure Screen”.

(1) Editing a Planned Entry/Return

Click “Edit plan” on the “Japan entry/return procedure screen,” and

proceed to “Register planned entry/return - Planned entry/return
Screen”.

The currently registered information is displayed on the screen. Check

and edit the details.

For details about Editing a plan, refer to “(6) Planned

Entry/Return” to “(10) Registration of Planned Entry/Return
Complete” in “4-1 Registering Planned Entry/Return”.

Japan Entry/Return
Procedure Screen

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Chapter 4 Registering Planned Entry/Return
4-3 Delete Planned Entry/Return

4-3 Delete Planned Entry/Return

If you want to delete a planned entry/return, you can delete it

from the “Japan Entry/Return Procedure Screen”.

(1) Deleting a Planned Entry/Return

Click “Delete” in the “Japan Entry/Return Procedure Screen”.

Japan Entry/Return
Procedure Screen

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 Chapter 4 Registering Planned Entry/Return
4-3 Delete Planned Entry/Return

(2) Delete confirmation dialog

The “Delete confirmation dialog” will be displayed. Check that there

are no errors in the “Planned entry/return”.

If you want to delete your “Planned entry/return,” click “Delete”.

To cancel the deletion, click “Back” to return to the “Japan
Entry/Return Procedure Screen”.

Japan Entry/Return
Procedure
Delete Confirmation Dialog

(3) Delete Complete Dialog

A message “Delete complete” is displayed.

Click “Back to Home” to return to the “Home screen”.

Japan Entry/Return
Procedure
Delete Complete Dialog

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 Chapter 4 Registering Planned Entry/Return
4-4 Editing Family Members Traveling with You

4-4 Editing Family Members Traveling with You

If you want to add or delete family members traveling with you after
“4-1 Registering Planned Entry/Return”, you can change that from
the “Japan Entry/Return Procedure Screen”.

(1) Add/delete family members traveling with you

Click “Selection of family members” in the “Japan

Entry/Return Procedure Screen”, and proceed to the
“Selection of Family Members Traveling with You Screen”.

Japan Entry/Return
Procedure Screen

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 Chapter 4 Registering Planned Entry/Return
4-4 Editing Family Members Traveling with You

(2) Selection of family members traveling with you

Add/delete registered family members traveling with you.

*To register details of family members traveling with you, you will need to follow the separate procedures in “3-2

Register Family Members Traveling with You”.

 Please select family members traveling with you

Click the check box next to the name of the family

member traveling with you.
You can select multiple family members traveling with
you.

If you click unchecked family members traveling with

you, they will be added to family members traveling
with you.
If you click checked family members traveling with
you, they will be deleted from family members
traveling with you.

Confirm that the family members traveling with

you checks have been changed, and click

“Register”.

To cancel operation, click “Back” to return to

the “Japan Entry/Return Procedure Screen”.

Selection of Family Members

Traveling with You Screen

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 Chapter 4 Registering Planned Entry/Return
4-4 Editing Family Members Traveling with You

(3) Completion of Selection of family members traveling with you

“Registration complete.” is displayed.

Click “Back to Entry/Return Procedure” to go back to

the “Japan Entry/Return Procedure Screen”.

Selection of Family Members

Traveling with You -
Registration Completion
Dialog

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Chapter 5 Link VISA (Optional)
4-4 Editing Family Members Traveling with You

Chapter 5 Link VISA (Optional)

The position of this chapter in the overall system is indicated by blue highlighting.

System Overview

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 Chapter 5 Link VISA (Optional)
5-1 Checking VISA Details
5-1 Checking VISA Details

5-1 Checking VISA Details

If you already received a VISA, you can check the VISA details of the application.
* Only shown when responding “No” to “Re-entry permit
confirmation” in the “(2) Entry/return procedure category” of “3-1
Registration of Your Details”.

(1) Linking VISA

Click “Link VISA (Optional)” in the “Japan Entry/Return Procedure

Screen”.

If the VISA is not linked (no status shown), proceed to “(2) Enter
VISA issue number”.
If the VISA is linked (with status shown), proceed to “(3) Check VISA
details”.

* If “Copy VISA details” is selected when registering a planned

entry/return, the VISA will be linked. If a VISA application is
submitted online, the status is shown as “Obtain Japan e-VISA”. If a
printed VISA application is submitted, the status is shown as “Apply
Japan Entry/Return
VISA sticker to passport”.
Procedure Screen

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 Chapter 5 Link VISA (Optional)
5-1 Checking VISA Details
5-1 Checking VISA Details

(2) Enter VISA issue number

Enter the issue number and obtain VISA details.

* This screen is not shown when the VISA is linked.

Check that the issue number has been entered, and click

“Obtain VISA details” to proceed to “Check VISA details”.

If you do not obtain VISA details, click “Back” to return to

“Japan Entry/Return Procedure”.

Link VISA
Enter VISA Issue Number
Screen

(3) Check VISA details

To check the issue number or VISA issuance notice, click “Show

issuance notice”.
* Clicking “Show issuance notice” goes to an external site (issuance
notice page).
* “Show issuance notice” is shown when submitting a VISA application
online.

To check other issuance notices, click “Check other issuance notice” to

return to the “Enter VISA issue number” and enter a different issue
number.

After checking the issuance notice, click “Back” to return to the “Japan
Entry/Return Procedure Screen”.

Link VISA
Enter VISA Issue Number
Screen

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Chapter 6 Immigration Clearance
5-1 Checking VISA Details

Chapter 6 Immigration Clearance

The position of this chapter in the overall system is indicated by blue highlighting.

System Overview

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 Chapter 6 Immigration Clearance
6-1 Disembarkation Card For Foreigner Registration

6-1 Disembarkation Card For Foreigner Registration

Register the disembarkation card, which is necessary

for applying for landing.
After registering the disembarkation card, you can apply for
landing by presenting the QR code to the immigration
inspector.

(1) Disembarkation Card For Foreigner registration

Preparation for immigration clearance

Click “Disembarkation Card For Foreigner” in the “Japan

Entry/Return Procedure Screen”, and proceed to the
“Disembarkation Card For Foreigner - Operation Selection
Screen”.

Japan Entry/Return
Procedure Screen

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 Chapter 6 Immigration Clearance
6-1 Disembarkation Card For Foreigner Registration

(2) Disembarkation Card For Foreigner registration

An overview of the Disembarkation Card For Foreigner

registration procedures is displayed.
If you have not registered, the “Next” button will be displayed,
and if registered, the “Edit” button will be displayed.

* VISA details are entered by default if you do the following:

・ Copy VISA details from “Registering Planned Entry/Return”
・ Obtain VISA details from “Link VISA (Optional)”

After confirming the details, click “Next” or “Edit” to

proceed to the “Disembarkation Card For Foreigner -
Basic Information Screen”.

Disembarkation Card For

Foreigner - Operation
Selection Screen

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 Chapter 6 Immigration Clearance
6-1 Disembarkation Card For Foreigner Registration

(3) Basic Information

Check the basic information for the For Foreigner.

If you want to correct your surname/given name/date of birth,
press Visit Japan Web displayed at the top of the screen, and on the
displayed “Register User” screen, select and input your details (or
“Details of family members traveling with you.”) to correct this.

*For information on how to enter “your details” or “details of family

members traveling with you”, please refer to “Chapter 3 User

Registration”.

 Surname

The surname you entered in “Register User” is displayed.

 Given name

The given name you entered in “Register User” is displayed.

 Date of birth

The date of birth you entered in “Register User” is displayed.

(4) Home address

Enter your home address.

 Country name

Enter using uppercase Latin alphabet, numerical values, and

symbols.
Details are entered by default if you copy and register planned
entry/return from VISA details, and obtain VISA details by linking
VISA.
E.g.: USA

 City name

Enter using uppercase Latin alphabet, numerical values, and

symbols.
E.g.: NEW YORK

Confirm that required fields have been entered, then click Disembarkation Card For
“Next”. Foreigner - Basic
To cancel operation, click “Back” to return to the “Japan Information Screen
Entry/Return Procedure Screen”.

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 Chapter 6 Immigration Clearance
6-1 Disembarkation Card For Foreigner Registration

(5) Immigration information to Japan

Enter the immigration information to Japan.

Purpose of visit

Select the “purpose of visit” from the drop-down list.

As an initial value, if “Other” is selected, input your
“Specific purpose for visit”.

Specific purpose for visit

Enter using uppercase Latin alphabet, numerical values,

and symbols.
*This is displayed when the "Specific purpose of visit”is“Other”.

 Last flight No.

Enter using uppercase Latin alphabet and numerical

values only.
E.g.: ZZ1234
The “Boarded flight number” registered in “4-1 Registering

Planned Entry/Return” is entered by default.4-1 Registering

Planned Entry/Return

(6) Intended length of stay in Japan

Enter your intended length of stay in Japan.

Details are entered by default if you copy and register
planned entry/return from VISA details, and obtain
VISA details by linking VISA.
Duration of stay in years

Enter using numerical values only.

Enter your duration of stay in years from 0 to 5. (6 or
more cannot be entered)

Duration of stay in months

Enter using numerical values only.

Enter your duration of stay in month from 0 to 12. (13
or more cannot be entered)

Duration of stay in days

Disembarkation Card For
Enter using numerical values only. Enter your duration of stay in day
Foreigner - Immigration
from 0 to 180. (181 or more cannot be entered)
Information Screen
*If duration of stay in years and months are 0, days will be the
required field. (You cannot enter 0 in all fields)
*You cannot enter “0” for all of the years, months, and days. Input “1” or more for every item.

Confirm that required fields have been entered, then click “Next”.
To cancel operation, click “Back” to return to the “Disembarkation Card For Foreigner - Basic
Information Screen”.

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 Chapter 6 Immigration Clearance
6-1 Disembarkation Card For Foreigner Registration

(7) Intended address in Japan

Enter your intended address in Japan.

The “Intended Address in Japan” registered in “4-1 Registering

Planned Entry/Return” is displayed by default.4-1 Registering

Planned Entry/Return

Postal code

Enter using numerical values only. (hyphen not required)

After entering postal code and selecting the “Enter
automatically using postal code” button, if there is an
address associated with the entered postal code, its
prefecture, city name and address will be automatically set
on the “Prefecture” input field, the “City” input field and the
"Address" input field.
When offline, the "Prefecture" and "City" input field will be
automatically entered.

Prefecture

Select “Prefecture” from the drop-down list.

City name

Select “City name” from the drop-down list.

Address

Enter using uppercase Latin alphabet, numerical values,

and symbols.
E.g.: ZZ.CHO 1CHOME-2-345

Hotel name, place of stay

Enter using uppercase Latin alphabet, numerical values,

and symbols.
Disembarkation Card For
E.g.: ZZ HOTEL 123
Foreigner - Intended
Address in Japan Screen
TEL

Enter your telephone number in Japan.

Enter using numerical values only. (hyphen not required)
E.g.: 819012345678901

Confirm that required fields have been entered, then click “Next”.
To cancel operation, click “Back” to return to the “Disembarkation Card For Foreigner - Immigration
Information Screen”.

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 Chapter 6 Immigration Clearance
6-1 Disembarkation Card For Foreigner Registration

(8) Questions

For each question, click “Yes” if applicable or “No” if not

applicable.

Confirm that required items have been selected, then

click “Confirm registration”. To cancel operation, click
“Back” to return to the “Disembarkation Card For
Foreigner - Intended Address in Japan”.

Disembarkation Card For

Foreigner - Questionnaire
Screen

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 Chapter 6 Immigration Clearance
6-1 Disembarkation Card For Foreigner Registration

(9) Entered Details Confirmation

Confirm the entered details.

If you want to edit the input contents, you can edit the
corresponding items by clicking the “Edit” button.

Confirm that required items have been selected, then

click “Register”.
To cancel operation, click “Back” to return to the
“Disembarkation Card For Foreigner – Questionnaire
Screen”.

Disembarkation Card For

Foreigner - Input
Confirmation Screen

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 Chapter 6 Immigration Clearance
6-1 Disembarkation Card For Foreigner Registration

(10) Disembarkation Card For Foreigner registration Complete

“Registration complete” is displayed.

Click “Back to Entry/Return Procedure” to go back

to the “Japan Entry/Return Procedure Screen”.

Disembarkation Card For

Foreigner - Registration
Completion Dialog

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Chapter 6 Immigration Clearance
6-2 Immigration QR Code display

6-2 Immigration QR Code display

The information registered in the Disembarkation Card

For Foreigner is represented as a QR code.

(1) Display the Immigration QR Code

Click “Display QR Code” in the Japan entry/return

procedure screen, and proceed to the “Immigration
- Submitted Details Confirmation Screen”.

Japan Entry/Return
Procedure Screen

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Chapter 6 Immigration Clearance
6-2 Immigration QR Code display

(2) Immigration QR Code information confirmation

Confirm the submitted details.

If you want to edit the entered details, you can edit the
corresponding items by clicking the “Edit” button.

If you have registered family members traveling with you, a

“Next” button will be displayed, so click “Next” to display the
immigration information for family members traveling with
you.

If you have not registered family members traveling with you,

a “QR Code Display” button will be displayed, so click “QR
Code Display” to proceed to the “Immigration - Display QR
Code Screen”.

Click “Back” to return to the previous screen.

Immigration - Submitted
Details Confirmation Screen

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 Chapter 6 Immigration Clearance
6-2 Immigration QR Code display

(3) Immigration QR Code

Displays the QR code required for immigration

procedures.

 Persons subject to immigration clearance

Confirm the names of persons subject to immigration

clearance.

Click the drop-down list to change to another target

person.

Continuing on, to display the Customs Declaration

QR Code, click “Customs Declaration QR Code” and
proceed to the “Customs Declaration - Display QR
Code Screen”.

To cancel displaying the QR code, click “Back to

Entry/Return Procedure” to go back to the

“Japan Entry/Return Procedure Screen”.

Immigration - Display QR
Code Screen

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 Chapter 6 Immigration Clearance
6-2 Immigration QR Code display

(4) Customs Declaration QR Code

Displays the QR code required for customs declaration procedures.

 Persons subject to customs declaration

Confirm the name of the person subject to

customs declaration.

Click the drop-down list to change to another target

person.

To return to the Immigration QR Code, click

“Immigration QR Code” and proceed to
“Immigration - Submitted Details Confirmation
Screen”.

To cancel displaying the QR code, click “Back to

Entry/Return Procedure” to go back to the

“Japan Entry/Return Procedure Screen”.

Customs Declaration
Display QR Code Screen

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Chapter 7 Customs Declaration
6-2 Immigration QR Code display

Chapter 7 Customs Declaration

The position of this chapter in the overall system is indicated by blue highlighting.

System Overview

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

Enter your customs declaration information.

If the necessary information on the personal effects and
unaccompanied articles declaration are registered, you
will be able to go through the electronic declaration gate
at the customs inspection site after completing the
procedures on the electronic declaration terminal at the
airport.

(1) Preparation for customs declaration

Click “Declaration of Personal Effects and Unaccompanied

Articles” in the “Japan Entry/Return Procedure Screen”, and
proceed to the “Declaration of Personal Effects and
Unaccompanied Articles - Operation Selection Screen”.

Japan Entry/Return
Procedure Screen

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(2) Personal effects and unaccompanied articles

An overview of the customs declaration information

registration procedure is displayed.
If you have not registered, the “Next” button will be displayed,
and if registered, the “Edit” button will be displayed.

After confirming the details, click “Next” or “Edit”

to proceed to the “Declaration of Personal Effects
and Unaccompanied Articles - Basic Information
Screen”.

Declaration of Personal
Effects and Unaccompanied
Articles - Operation Selection
Screen

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(3) Basic Information

Enter the basic information for your customs declaration.

If you want to correct your passport number/name, press
Visit Japan Web displayed at the top of the screen, and on the
displayed “Register User” screen, select and input your details
(or “Details of Family Members Traveling with You.”) to
correct this.
*For information on how to enter “Your Details” or “Details of
Family Members Traveling with You”, please refer to “Chapter
3 User Registration”.

 Passport No.

The passport number you entered in “Register User” is displayed.

 Name

The name you entered in “Register User” is displayed.

 Occupation

Select the “Occupation” from the drop-down list.

“Company employee” is entered by default.
* Obtained details for only the user are entered if you copy and
register planned entry/return from VISA details, and linking
VISA.

 Date of Arrival in Japan

The “planned arrival date in Japan” registered in “4-1

Registering Planned Entry/Return” is entered by default.
Obtained details are entered if you copy and register
planned entry/return from VISA details, and linking
VISA.4-1 Registering Planned Entry/Return
When you select the calendar icon, a calendar will be
displayed to select the date of arrival in Japan.
You can register plans up to December 31 the following year.
When you use a PC, the calendar option may not appear.
In that case, enter the date directly (mm/dd/yyyy). Declaration of Personal Effects
E.g.: 01/01/2023
and Unaccompanied Articles -
Basic Information Screen

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

 Flight No./Name of Vessel

The “Boarded flight number” registered in “4-1

Registering Planned Entry/Return” is entered by default.
4-1 Registering Planned Entry/Return
Enter using uppercase Latin alphabet and numerical
values only. For code-share flight, enter the main
operator flight number.
E.g.: ZZ1234

 Point of embarkation

Select the “Point of departure” from the drop-down list.

Input part of the point of departure and select
the point of departure from a list.
Example: LOS ANGELES

Confirm that all of the required fields have been entered,

then click “Next”.
To cancel operation, click “Back” to return to the
“Japan Entry/Return Procedure Screen ”.

(4) Number of Family members Traveling with You

Enter the number of family members traveling with you

for each age range.
Please click “+” to increase the number of people.
Please click “-” to reduce the number of people.

* The registered number of family members traveling with

you will be displayed by default.

Confirm that correct family members traveling with

you have been entered, then click “Next”.
To cancel operation, click “Back” to return to the
“Declaration of Personal Effects and
Unaccompanied Articles - Basic Information
Screen”.

Declaration of Personal
Effects and Unaccompanied
Articles - Family Members
Traveling with You Screen

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(5) Address in Japan (Accommodation)

Enter your Address in Japan.

The “Intended Address in Japan” registered in “4-1
Registering Planned Entry/Return” is displayed by
default.

 Postal code

Enter using numerical values only. (hyphen not

required)
After entering postal code and selecting the “Enter
automatically using postal code” button, if there is an
address associated with the entered postal code, its
prefecture, city name and address will be
automatically set on the “Prefecture” input field, the
“City” input field and the "Address" input field.
When offline, the "Prefecture" and "City" input field
will be automatically entered.
 Prefecture
Select “Prefecture” from the drop-down list.

 City

Select “City” from the drop-down list.

 Address

Enter using uppercase Latin alphabet, numerical

values, and symbols.
E.g.: ZZ.CHO 1CHOME-2-345

 Hotel name, place of stay

Enter using uppercase Latin alphabet, numerical

values, and symbols.
E.g.: ZZ HOTEL 123

 TEL

Enter using numerical values only. (hyphen not

required)
Declaration of Personal
E.g.: 09012345678
Effects and Unaccompanied

Confirm that required fields have been entered, then Articles - Address in Japan
click “Next”. Screen
To cancel operation, click “Back” to return to the
“Declaration of Personal Effects and
Unaccompanied Articles - Family Members
Traveling with You Screen”.

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(6) Declaration information 1 - 7

For each question, click “Yes” if applicable, or “No” if not

applicable.

When you click the “Precautions” link, a Precaution

dialog is displayed.

Confirm that required items have been

selected, then click “Next”. To cancel operation,
click “Back” to return to the previous screen.

Enter information on each declaration information

page in the same way.

Declaration of Personal
Effects and Unaccompanied
Articles - Details of
Declaration 1/8 Screen

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(7) Declaration information 8

In this question, click “Yes” if applicable or “No” if not

applicable.

 Quantity of unaccompanied articles

Enter information if you clicked “Yes” for

unaccompanied articles.
Enter using numerical values only.
If you are unsure of the quantity, enter “0”.

Confirm that required items have been selected,

then click “Next”.
“Declaration of Personal Effects and
Unaccompanied Articles - Details of Declaration
7/8 Screen”.

Declaration of Personal
Effects and Unaccompanied
Articles - Details of
Declaration 8/8 Screen

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(8) Personal effects entry

Answer regarding the quantity of personal effects upon entry.

 Alcoholic beverages (Bottle(s))

Enter using numerical values only.

 Cigarettes (Piece(s))

Enter using numerical values only.

 Heat-Not-Burn (Number of Box(es): Number of

boxes/packages individually packed for retail sale)

Enter using numerical values only.

 Cigars (Piece(s))

Enter using numerical values only.

 Others (g)

Enter using numerical values only.

 Perfume (oz)

Enter using numerical values only.

Confirm that the number of personal effects have

been entered, then click “Next”.
To cancel operation, click “Back” to return to the
“Declaration of Personal Effects and Unaccompanied
Articles - Details of Declaration 8/8 Screen”.

Declaration of Personal
Effects and Unaccompanied
Articles - Personal Effects
Screen

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(9) Personal effects - Enter other product names

Answer with information on other item names for personal

effects when entering Japan.
Items purchased for personal use do not need to be
entered if they have a market value of 10,000 yen or less
per item.
Unaccompanied articles also do not need to be entered.

 Article name

Select the “Article name” from the drop-down list.

 Quantity

Set the product name quantity.

Please click “+” to add more products.

Please click “-” to reduce the number of products.

You can also enter the quantity directly.

 Unit

Select the “unit” from the drop-down list.

 Market value

Enter using numerical values only.

 Currency

Click “Select the currency from the list”.

The currency can be set in the “Declaration of Personal

Effects and Unaccompanied Articles - Currency Unit

Selection Dialog”.

Declaration of Personal
Effects and Unaccompanied
Articles - Other Personal
Effects Screen

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(10) Select currency

You can set the currency used for your personal effects.
If the desired currency does not exist in the major
currency list, please set the currency from other regions.

 Select main currencies

If the major currency list contains the target currency,

click the target currency.

 Select other regions

If the desired currency does not exist in the major

currency list, please click “Select currency from

regions”.

Declaration of Personal
Effects and Unaccompanied
Articles - Currency Unit
Selection Dialog (1)

If you click “Select currency from regions”, the region

selection screen is displayed. Set the currency after
selecting the region where the target currency is used.

To cancel operation, click “Back” to return to the

“Declaration of Personal Effects and
Unaccompanied Articles - Currency Unit
Selection Dialog (1)”.

Declaration of Personal
Effects and Unaccompanied
Articles - Currency Unit
Selection Dialog (2)

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Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

To cancel operation, click “Back” to return to the

“Declaration of Personal Effects and
Unaccompanied Articles - Currency Unit Selection
Dialog (2)”.

Declaration of Personal
Effects and Unaccompanied
Articles - Currency Unit
Selection Dialog (3)

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(11) Personal effects - Add/delete description of other article names

You can enter up to 8 items for "Personal effects – Other

article names”.

Please add or delete items according to the type of

personal effects.

 Personal effects - Delete Other article names

If you click “Personal effects - Delete Other article

names”, the entry field for the added item will be

deleted.

 Add Other article names

If you click “Add Other article names”, the entry field

for the personal effects will be added.

Confirm the “Personal effects- Other article

names”, and click “Confirm entered details”.
To cancel operation, click “Back” to return to the

“Declaration of Personal Effects and

Unaccompanied Articles - Personal Effects Screen”.

Declaration of Personal
Effects and Unaccompanied
Articles - Other Personal
Effects Screen

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(12) Entered Details Confirmation

Confirm the entered details.

If you want to edit the entered details, you can edit the
corresponding items by clicking the “Edit” button.

Confirm that the entered details are correct, and

click “Register”.
To cancel operation, click “Back” to return to the
“Declaration of Personal Effects and Unaccompanied
Articles - Other Personal Effects Screen”.

Declaration of Personal
Effects and Unaccompanied
Articles - Input
Confirmation Screen

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 Chapter 7 Customs Declaration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration
7-1 Declaration of Personal Effects and Unaccompanied Articles registration

(13) Customs Declaration Registration Complete

“Registration complete” is displayed.

Click “Back to Entry/Return Procedure” to go back to

the “Japan Entry/Return Procedure Screen”.

Declaration of Personal
Effects and Unaccompanied
Articles - Registration
Completion Dialog

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 Chapter 7 Customs Declaration
7-2 Customs Declaration QR Code Display
7-2 Customs Declaration QR Code Display
7-2 Customs Declaration QR Code Display

The information registered on the Declaration of Personal

Effects and Unaccompanied Articles form will be presented
with a QR code.

(1) Display the customs declaration QR code

Click “Display QR Code” in the “Japan Entry/Return

Procedure Screen”, and proceed to the “Declaration of
Personal Effects and Unaccompanied Articles - Operation
Selection Screen”.

Japan Entry/Return
Procedure Screen

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 Chapter 7 Customs Declaration
7-2 Customs Declaration QR Code Display
7-2 Customs Declaration QR Code Display

(2) Personal Effects and Unaccompanied Articles Declaration

An overview of the electronic declaration procedures

for customs declaration is displayed.

Click “Example of electronic declaration procedures at

customs” for the procedures.

After confirming an Examples of electronic

declaration procedures at customs, click “Next”
to proceed to the “Customs Declaration -
Display QR Code Screen”.

Declaration of Personal
Effects and Unaccompanied
Articles - Operation Selection
Screen

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 Chapter 7 Customs Declaration
7-2 Customs Declaration QR Code Display
7-2 Customs Declaration QR Code Display

(3) Customs Declaration QR Code

Displays the QR code required for electronic customs declaration procedures.

 Persons subject to customs declaration

Confirm the names of persons subject to customs

declaration.
Click the drop-down list to change to another target
person.

To cancel displaying the QR code, click “Back to

Entry/Return Procedure” to go back to the

“Japan Entry/Return Procedure Screen”.

To return to the Immigration Procedures, click

“Immigration QR Code” and proceed to
“Immigration - Submitted Details Confirmation
Screen”.

Customs Declaration -
Display QR Code Screen

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 Chapter 7 Customs Declaration
7-2 Customs Declaration QR Code Display
7-2 Customs Declaration QR Code Display

(4) Immigration QR Code information confirmation

Confirm the submitted details.

If you want to edit the entered details, you can edit the
corresponding items by clicking the “Edit” button.

If you are registering family members traveling with you,

“Next” button will be displayed. Click “Next” and to display
immigration information for family members traveling with
you.

If you have not registered family members traveling with

you, a “QR Code Display” button will be displayed, so click
“QR Code Display” to proceed to the “Immigration - Display
QR Code Screen”.

Click “Back” and this displays your details or the details of

family members traveling with you for immigration
information to Japan or go back to "Japan Entry/Return
Procedure Screen”.

Immigration - Submitted
Details Confirmation
Screen

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 Chapter 7 Customs Declaration
7-2 Customs Declaration QR Code Display
7-2 Customs Declaration QR Code Display

(5) Immigration QR Code

Display the QR code required for immigration procedures.

 Persons subject to immigration clearance

Confirm the names of persons subject to immigration

clearance.
Click the drop-down list to change to another target
person.

To proceed with the customs declaration

procedures, click “Customs Declaration QR Code”
and proceed to the “Customs Declaration - Display
QR Code Screen”.

To cancel displaying the QR code, click “Back to

Entry/Return Procedure” to go back to the “Japan

Entry/Return Procedure Screen”.

Immigration - Display QR
Code Screen

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Chapter 8 Procedure During Stay in Japan
7-2 Customs Declaration QR Code Display

Chapter 8 Procedure During Stay in Japan

The position of this chapter in the overall system is indicated by blue highlighting.

System Overview

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Chapter 8 Procedure During Stay in Japan
7-2 Customs Declaration QR Code Display

This section explains menus that can be used

after arriving in Japan.
If you were unable to use Visit Japan Web when
entering Japan, it can be used after you enter.

Click “Procedure During Stay in Japan” on the

“Home Screen” to go to the “Procedure During Stay
in Japan Screen”.

Home Screen

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Chapter 8 Procedure During Stay in Japan
8-1 Tax-free Procedures
8-1 Tax-free Procedures

8-1 Tax-free Procedures

Register details required for creating a Tax-free QR code.

When purchasing Tax-free items, instead of showing your passport or other required document, the QR Code can
be showed to provide the required details to the store of purchase. Check that the store can use QR Codes
before use.
* When responding “Yes” to “Japanese government-issued passport confirmation” or “Re-entry permit
confirmation” in the “Entry/Return Procedure Category” of “Chapter 3 User Registration”, preparation for Tax-free
procedures is not displayed.

8-1-1 Registering Tax-free QR Code Details

Register details required for creating a tax-free QR code.

(1) Register tax-free QR code details

Click “Create a Tax-free QR Code” to register Tax-free QR code

details.

When responding “No” to “Check Use of Tax-free QR Code” in the

“Entry/return procedure category” of “Chapter 3 User Registration”, a
message stating that the photo of your face is not registered and
“Back to Home” are shown.

Procedure during stay in

Japan Screen

Procedure During Stay in

Japan Screen
Photo of face not registered

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Chapter 8 Procedure During Stay in Japan
8-1 Tax-free Procedures
8-1 Tax-free Procedures

If the period of stay in the registered Tax-free QR Code details has

expired, a message stating that it has expired and requires
registering again is shown.
* Completing the registration of Tax-free QR Code details changes
the status from “Not registered” to “Registered”. If the period of stay
has expired, “Update” is shown.
Registration is required again if you have corrected your details or
details of family members traveling with you.

Click “Create a Tax-free QR Code” in the “Procedure During Stay in

Procedure During Stay in
Japan Screen” to proceed to the “Tax-free QR Code Explanation
Japan Screen
Screen”.
Period of stay expired

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 Chapter 8 Procedure During Stay in Japan
8-1 Tax-free Procedures
8-1 Tax-free Procedures

(2) Registering Tax-free QR Code Details

Information for creating a Tax-free QR code is shown.

After confirming the details, click “Next” to proceed to the

“Create a Tax-free QR Code - Landing Permission QR Code
Scan Screen”.

Create a Tax-free QR Code

Operation Selection Screen

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 Chapter 8 Procedure During Stay in Japan
8-1 Tax-free Procedures
8-1 Tax-free Procedures

(3) Scan landing permission seal QR code

Your landing permission will be scanned.

Ensure that the landing permission seal QR code fits within
the shooting range, and click "Take photo of LANDING PERMISSION
QR code".

Depending on the device model, it may not be able to focus well

even if you adjust the distance between camera and the QR code
when taking a photo of the landing permission seal QR code with
the camera activated for the first time on a your device.
In this case, the available camera will be switched by clicking
"please switch cameras". Please read again.

If there is an error, check the error message and click “Start camera”
to try the scan again.

Create a Tax-free QR Code

Scan Landing Permission Seal
QR Code Scan Screen

Start Camera Screen

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 Chapter 8 Procedure During Stay in Japan
8-1 Tax-free Procedures
8-1 Tax-free Procedures

(4) Check Tax-free QR Code details

Confirm the registered details.

Confirm that the registered details, and click “Register”.

To cancel registration, click “Back” to return to the “Landing
Permission QR Code Scan Screen”.

Create a Tax-free QR Code

(5) Tax-free QR Code registration complete
Confirm Tax-free QR Code
“Registration complete” is displayed.
Details Screen

Click “Back to Entry/Return Procedure” to go back to the

“Japan Entry/Return Procedure Screen”.

Create a Tax-free QR Code

Registration Completion
Dialog

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Chapter 8 Procedure During Stay in Japan
8-1 Tax-free Procedures
8-1 Tax-free Procedures

8-1-2 Displaying Tax-free Procedure QR Code

Display the Tax-free QR code.

(1) Display the Tax-free QR code

Click “Display QR Code” in the “Procedure During Stay in Japan
Screen”, and proceed to the “Tax-free Operation Selection Screen”.

Procedure during stay in

Japan Screen

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 Chapter 8 Procedure During Stay in Japan
8-1 Tax-free Procedures
8-1 Tax-free Procedures

(2) Tax-free QR Code operation selection

Precautions for using the Tax-free QR code are shown.

After confirming the details, click “Next” to proceed to the

“Display Tax-free QR Code Screen”.

Tax-free QR Code Operation

Screen

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 Chapter 8 Procedure During Stay in Japan
8-1 Tax-free Procedures
8-1 Tax-free Procedures

(3) Display Tax-free QR code

A QR code that can be used for Tax-free procedures is shown.

If the landing permission period of stay has expired, the “Scan landing
permission QR code” button is shown without displaying the QR code.

Click the button and proceed to “(3) Scan landing permission QR

code” in “9-1 Registering Tax-free QR Code Details”.

If the Tax-free QR code has expired, the “Update Tax-free QR code”

button is shown without displaying the QR code.
Clicking the button displays the updated QR Code.

 Tax-free applicant

Confirm the names of Tax-free applicant.

Click the drop-down list to change to another target person.

To cancel displaying the QR code, click “Back to Procedure

During Stay in Japan” to go back to the “Procedure During

Stay in Japan Screen”.

Display Tax-free QR Code

Screen

If the landing permission is

expired

If the Tax-free QR code is

expired

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 Chapter 8 Procedure During Stay in Japan
８-２ Entered Overseas Travel Insurance (strong recommendation)
８-２ Entered Overseas Travel Insurance (strong recommendation)
８-２ Entered Overseas Travel Insurance (strong recommendation)

Confirm your overseas travel insurance enrollment status.

(1) Display Insurance Status Screen.

Click “Entered overseas travel insurance (strong recommendation)”

in the “Home Screen”, and proceed to the “Entered Overseas
Travel Insurance - Insurance Status Screen”.

Home Screen

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Chapter 8 Procedure During Stay in Japan
８-２ Entered Overseas Travel Insurance (strong recommendation)
８-２ Entered Overseas Travel Insurance (strong recommendation)

(2) Questions

Select the questions about overseas travel insurance that apply.

Information on the website related to travel insurance operated
by Japan National Tourism Organization will be displayed
according to the answers to the questions.

To cancel responding, click “Back to Home” to go back to

the “Home Screen”.

Entered Overseas Travel

Insurance - Insurance
Status Screen

If you selected “Yes” for

both Question 1 and
Question 2

If anything other than “Yes”

was selected for Question 1
or Question 2

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 Chapter 8 Procedure During Stay in Japan
８-３ Information in Case of Illness or Injury
８-３ Information in Case of Illness or Injury
８-３ Information in Case of Illness or Injury

Displays a guidance in case of visiting medical facility due to sickness

or injury in Japan.

Click “Information in case of illness or injury” in the “Procedure

During Stay in Japan Screen” to display sites related to medical
institutions operated by the Japan National Tourism Organization.

Procedure During Stay in

Japan Screen

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Chapter 8 Procedure During Stay in Japan
８-４ Emergency Information
８-４ Emergency Information
８-４ Emergency Information

A link is shown to sites where you can check on disaster or

evacuation information after entering Japan.

Click “Emergency Information” in the “Procedure During Stay in

Japan Screen” to display sites operated by the Japan National
Tourism Organization.

Procedure During Stay in

Japan Screen

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Chapter 9 Common Functions
８-４ Emergency Information

Chapter 9 Common Functions

The position of this chapter in the overall system is indicated by blue highlighting.

System Overview

(121)
 Chapter 9 Common Functions
８-４ Emergency Information
When using Visit Japan Web, the following items can be displayed from the
menu icon at the top of each screen.
In addition, when you are logged out, 「Account」 are not displayed.

 Account
・Change Password
・Language
・Logout

 Service Information
・Digital Agency website
・Instruction Manual
・Terms of Use
・Privacy Policy
・License
・Version Information

From “Visit Japan Web”, this will transition to the “Home Screen”
or “Login Screen” depending on the login or logout status.

Login status: Transition to the “Home Screen".

Logout status: Transition to the “Login Screen”.

Transition to the “FAQ/Inquiry Screen” from the “?” icon.

For the FAQ/inquiry procedures, refer to “1-2 FAQ/Inquiries”.
Login Screen

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 Chapter 9 Common Functions
9-1 Account
9-1 Account
9-1 Account

This item will be displayed if you have already logged in to Visit Japan Web.

9-1-1 Changing Password

Change your Visit Japan Web account password.

For the password change procedure, refer to “2-3 Changing

Password”.

Menu Screen

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 Chapter 9 Common Functions
9-1 Account
9-1 Account
9-1-2 Change Multi-Factor Authentication (optional)

Change multi-factor authentication settings for Visit Japan Web.

Menu Screen

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 Chapter 9 Common Functions
9-1 Account
9-1 Account

(1) If Multi-Factor Authentication is Set up

If you have multi-factor authentication set up,

disable the settings on the "Disable Multi-Factor Authentication Screen".

 Click "Disable" if you want to

disable multi-factor authentication.
To cancel operation, click “Back” to return
to the “Home Screen”.

Disable Multi-Factor
Authentication Screen

 "Turned off multi-factor authentication" is displayed.

Click “Back to Home” to return to the “Home screen”.

Invalidation Completion
Dialog

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 Chapter 9 Common Functions
9-1 Account
9-1 Account

(2) If Multi-Factor Authentication is not Set up

If multi-factor authentication is not set up,

you can set up the settings on the
"Setting up Multi-Factor Authentication(optional) Screen".

For setting up,

refer to “2-2-1 Log in with Initial Settings
for Multi-Factor Authentication (optional)”.

Setting up Multi-Factor
Authentication Screen

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 Chapter 9 Common Functions
9-1 Account
9-1 Account
9-1-3 Setting Language

Set the language for using Visit Japan Web.

(1) Set Language

Open the menu and click “Language” to go to the Set

Language Screen.

Menu Screen

(2) Language selection

In the Set Language Screen

 日本語
 English
 中文（简体）
 中文（繁體）
 한국어
A language can be selected from above options.

Click “Change” to configure the language setting.

To cancel operation, click “Back” to return to the
previous screen.

Set Language Screen

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 Chapter 9 Common Functions
9-1 Account
9-1 Account
9-1-4 Logout

Logout from Visit Japan Web.

For the logout procedure, refer to “2-2 Login / Logout”.

Menu Screen

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 Chapter 9 Common Functions
9-2 Service Information
9-2 Service Information
9-2 Service Information

 Instruction Manual
Click “Instruction Manual” to display the “Using Visit Japan
Web” Screen.

Click “Visit Japan Web Instruction Manual (PDF)” to display the

instruction manual for the Visit Japan Web service.

 Terms of Use

Click “Terms of Use” to display the Terms of Use for using Visit
Japan Web.

 Privacy Policy

Click “Privacy Policy” to display the Privacy Policy for using Visit

Japan Web. Menu Screen

 License

Click “License” to display the License for using Visit Japan Web.

 Version Information

The Visit Japan Web version information is displayed.

Using Visit Japan Web

Screen

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Appendix Offline usage
9-2 Service Information

Appendix Offline usage

The position of this chapter in the overall system is indicated by blue highlighting.

System Overview

Appendix-1
 Appendix Offline usage
Preparation for Offline Usage
0 Preparation for Offline Usage
Preparation for Offline Usage

Some Visit Japan Web functions (*) can be used offline without being connected to the Internet.
* For details of functions that can be used, refer to cautions/restrictions for offline usage.
Following the procedures below to place the offline service icon on your mobile device screen makes using the
app more convenient.
Note that the display and operations described in this section may differ depending on the device and browser
you are using.
Offline service is the service that can be used offline.

(1) iPhone/Safari

Perform additional operations on the Home screen.

 Tap the icon with the red frame in “Login Screen

iPhone/Safari” to display “Option Screen iPhone/Safari”.

 Tap “Add to Home Screen” in “Option Screen

iPhone/Safari”.

After “Add Screen iPhone/Safari to the Home Screen” is

displayed, check Visit Japan Web and tap “Add” to add it to
the home screen.

Login Screen iPhone/Safari

Option Screen
iPhone/Safari

Appendix-2
Appendix Offline usage
Preparation for Offline Usage
0 Preparation for Offline Usage

Add Screen iPhone/Safari

to the Home Screen

Appendix-3
Appendix Offline usage
Preparation for Offline Usage
0 Preparation for Offline Usage

(2) Android/Chrome

Tap “Add Visit Japan Web to the Home Screen” in the pop-up
shown on the screen, and install the offline service required
for offline usage.
*May not be displayed depending on the version.

Login Screen
Android/Chrome

Tap “Install” from the displayed dialog, and install the

offline service.

Login Screen
Android/Chrome Install

Appendix-4
Appendix Offline usage
Preparation for Offline Usage
0 Preparation for Offline Usage

If the popup is not displayed, tap the menu “︙” at the top
right of the browser and install the offline service from the
"Install app".

Install App Screen

Android/Chrome

Appendix-5
Appendix Offline usage
Preparation for Offline Usage
0 Preparation for Offline Usage

(3) PC/Chrome

Click the icon “Install Visit Japan Web“ displayed in

the Address Bar, and install the offline service
required for offline usage.

Click “Install” from the displayed dialog, and

install the offline service.

Login Screen PC/Chrome

Login Screen PC/Chrome Install

Appendix-6
Appendix Offline usage
Caution/Restrictions During Offline Usage
0 Caution/Restrictions During Offline Usage
Caution/Restrictions During Offline Usage

After installing Visit Japan Web on your device, you can use it while not connected to the Internet (offline). You
can register information about entry/return procedures, check/modify registered details, and display the QR
Code required for procedures.
Please check the caution/restrictions before using this.

 Caution/Restrictions
(1) Some operations cannot be performed offline. Make sure you are connected to the Internet (online).
Refer to the table below for offline operation availability.

System Overview Refer to the table below Remarks

for offline operation
availability.
Chapter 1 Before Using ×
Chapter 2 Register account/Login ×
Chapter 3 User Registration ×
Chapter 4 Register Planned △  Since new registration is not
Entry/Return* possible, please register online.
Registered plans can be selected
online.
Chapter 5 Link VISA ×
Chapter 6 Preparation for ○
Immigration Clearance*
Chapter 7 Preparation for Customs ○
Declaration*
Chapter 8 Procedure during stay in △  You need to be online to register
Japan* tax-free QR code details and to
display tax-free QR code. Once the
QR code is displayed online, it can
be displayed offline until expiration.
Chapter 9 Common △  How to use Visit Japan Web,
password changes and Multi-Factor
Authentication changes are not
available, so please go online.
*For Chapters 4, 6, 7, and 8, you need to login online in advance to operate offline.

(2) If details are registered/corrected on multiple devices offline, it may not be possible to confirm the
latest registration/correction details from the device. (This is because information will not be linked to
other terminals if you remain offline.)
For this reason, when registering or correcting details on multiple terminals, please do so online.

(3) If you stay offline, since details registered offline that is not linked to other devices is stored only on
that device, if information is deleted, it cannot be recovered.
After registering offline, please make sure your device is online and open the registered planned
entry/return again.

Appendix-7