TOPIC: FOOD PANDA

1.PREM CHAND 2147263

2.SAFWAN ALI 2147266
3.TANVEER 2147153
4.MUSTAFA 2147261

5/21/2023

ABSTRACT:
The present research
evaluates the value of Food
Panda, an online delivery
input system, within these
data frameworks. It examines
the problems and challenges
related to the organization's
MIS, gives insights from
perspectives and meetings,
and concludes with an
evaluation of the framework's
current state. This research
focuses on deconstructing the
administrative data
framework problems
considered by Food Panda
Pakistan, looking into
connected problems and
obstacles, and providing
recommendations for
advancement. By tackling
these MIS problems, Food
Panda Pakistan may improve
functional efficiency, grow
customer loyalty, and
maintain its competitive
advantage in the Pakistani
market for online food
delivery.
Table of Contents COVER
PAGE……………………………………………………………………………………. 01
INTRODUCTION............................................................................................................ 03
WHAT MADE FOOD PANDA SUCCESSFUL ............................................................ 03
ISSUES AND CHALLENGES FACED BY FOOD PANDA……………………………05
ADVANTAGES AND DISADVANTAGES…………….….………………….……...…06
STEPS TAKEN TO OVERCOME………………………………….…………………...07
CONCLUSION…………………………………………………………………………....09
REFERENCE………
Introduction:

A significant web-based meal delivery service operating in Pakistan is Food Panda. When it
was launched in 2012, Food Panda quickly rose to prominence and became a popular
resource for ordering food from a variety of cafés and culinary methods. Food Panda Pakistan
has the opportunity to leverage its expertise and resources to expand its reach and enhance
the accommodation of food demands for customers all throughout the country as an associate
of Conveyance Legend, a global food conveyance specialist co-op.

The platform offers a simple point of engagement and flexible application, enabling users to
browse different restaurant options, research menus, make orders, and have their favourite
meal delivered right to their home. Customers may browse a variety of culinary options while
having their own interests and inclinations taken into consideration thanks to Food Panda's
extensive network of partner restaurants.

Eating Panda Pakistan's responsibility to offer a reliable and effective food delivery service
might be linked with its prosperity. Food Panda has had the opportunity to streamline the
process of food orders by leveraging innovation and its solid coordinated operations base,
ensuring on-time deliveries and customer loyalty. The user-friendly features of the platform,
such as continuous request tracking and safe payment options, further increase the comfort
and dependability of the assistance.

Along with assisting customers, Food Panda Pakistan also plays a crucial part in assisting
nearby restaurants and food organisations. Working together with these foundations enables
Food Panda to reach a larger clientele and helps them scale their projects. This mutually
beneficial connection has helped Pakistan's food industry grow and given many entrepreneurs
and food enthusiasts access to capital.

Additionally, Food Panda Pakistan has made attempts to adapt to shifting industry factors and
pay particular attention to evolving customer wants. The platform regularly offers innovative
features and services, such as improvements, restrictions, and steadfastness initiatives, to
increase customer loyalty and dependability.

Nevertheless, Food Panda Pakistan encounters a unique set of challenges, much like some
other organisations. The effective management of its data frameworks is one fundamental
perspective that affects its activities. The stage must ensure a solid and competent
management data framework (MIS) in order to handle the complexities of request processing,
coordinated elements, information for executives, and customer service.
What made FOOD PANDA so Successful?
A few components have contributed to Food Panda Pakistan's victory.

1. Broad arrange of accomplice eateries: Nourishment panda Pakistan has built up

associations with a really huge organize of eateries to offer its clients different diverse
choices. This wide extend of eateries caters to a wide assortment of tastes and
inclinations, making it a go to goal for foodies.
2. Helpful and user-friendly interface: Food Panda Pakistan gives a user-friendly
interface through its site and versatile application to empower clients to effortlessly
browse menus, put orders and track conveyances. Imaginative plan and great route
move forward the in general client involvement and make it helpful for clients to
arrange nourishment.
3. Proficient conveyance and coordinations: Food Panda Pakistan has contributed in a
strong coordinations foundation to guarantee convenient and dependable nourishment
conveyance. By optimizing conveyance courses and leveraging innovation, they
minimize conveyance times and give productive benefit to their clients. Four
Comprehensive innovation: Food Panda Pakistan has utilized innovation to
streamline operations and move forward client involvement. Highlights like genuine
time arrange following, secure installment alternatives, and personalized suggestions
include comfort and unwavering quality, making the requesting handle smooth and
bother free.
4. Client maintenance and devotion: Food Panda Pakistan utilizes different client
maintenance procedures to advance dependability and maintenance. This incorporates
giving special discounts, loyalty cards and great offers that energize clients to proceed
utilizing the stage and construct a brand devotion with clients.
5. Back for nearby eateries: Food Panda Pakistan's organization with nearby eateries
has not as it were extended its client reach but moreover backed the development of
Pakistan's nourishment industry. By giving a stage for little businesses to grandstand
their items, Food Panda has contributed to financial openings for nearby businesses.
6. Ceaseless development: Food Panda Pakistan has been proactive in presenting
inventive highlights and administrations to pick up an competitive edge over rivals.
They frequently overhaul their stage with modern highlights, such as coordination
unused advances and progressing their client back administrations to meet changing
client desires.
7. Brand notoriety and believe: Over the a long time, Food Panda Pakistan has built a
solid brand notoriety and earned the believe of its clients. Ceaselessly conveying tall
quality benefit, following to nourishment security guidelines, and prioritizing client
fulfillment have permitted Food Panda to set up itself as a solid nourishment
conveyance stage.
8. Versatility and Adaptability: Food Panda Pakistan has illustrated its capacity to
adjust to advertise elements and changing client needs. They have responded to client
 input, joined unused highlights and extended their offerings, remained significant, and
guaranteed they met the changing needs of the nourishment conveyance industry.
These variables combined with compelling administration, vital organizations and a
center on customer-centric arrangements have contributed to Food Panda Pakistan's
victory as the nation's driving online nourishment conveyance platform.

Issues and challenges faced by FOOD PANDA:

Food Panda Pakistan faces several information systems-related issues and challenges that can
impact its operations and overall performance. These include:
1. Inadequate information The executives: To manage orders, keep an eye on supply,
and analyse customer behaviour, Food Panda Pakistan relies on reliable information
from the board. Anyhow, issues like incomplete or incorrect information,
contradictory information architectures, and inefficient information stockpiling and
recovery frameworks might sabotage dynamic cycles and impair functional
productivity. For any effective data frameworks, ensuring information's accuracy,
quality, and suitable connection is essential.

2. Integration Difficulties: For efficient request processing and coordination, Food

Panda Pakistan must regularly integrate its data frameworks with partner restaurants'
frameworks. However, similarity difficulties, correspondence gaps, and specialised
subtleties might appear throughout the mix interaction. These challenges may result in
delays, errors, and inconsistencies in menu changes, information transfer, and
information alignment between Food Panda and partner cafés.
3. System Execution and Unwavering Quality: To handle the amount of orders and
ensure a positive customer experience, Food Panda Pakistan's data structures should
be extremely effective and reliable. Task disruption, delay in processing of
arrangements, and specialist faults can all have a negative impact on customer loyalty.
Framework free time, poor reaction times, and specialised errors. Maintaining a
continuous and sturdy basis requires ensuring perfect framework execution,
adaptability, and toughness.
4. Security and Information Security: Food Panda Pakistan manages sensitive customer
data, such as personal details, payment information, and request histories. It is crucial
to protect sensitive information against unauthorised access, data breaches, and ensure
compliance with information security policies. Client trust, brand reputation, and legal
consistency can all be seriously jeopardised by security flaws, inadequate information
encryption, and ineffective access restrictions.
5. User Experience and Connection Point Plan: For Food Panda Pakistan to attract and
retain customers, the user experience of its website and mobile apps is crucial. Clients
may become confused by difficulties, such as a convoluted path, a perplexing
connecting point strategy, and sluggish stacking times, which often results in a
negative experience. Improving user friendliness, intuitive planning, and flawless
execution across a range of devices is crucial for boosting customer loyalty.
 6. Training and Client ReceptionFood Panda Customers, associate restaurants, and
representatives all use Pakistan's data frameworks. It might be difficult to ensure that
customers have the proper training and support to use these frameworks effectively.
Failures, errors, and protection against framework reception might result from poor
preparation programmes and a lack of clear documentation.
7. System Overhauls and Support: Maintaining the most recent, secure, and effective
technology requires frequent framework updates, bug patches, and support
procedures. However, managing these redesigns while avoiding time-consuming
chores, ensuring reverse similarity, and restricting free time can be difficult. It is
critical to implement lasting change in all processes in order to handle framework
updates and support activities without a hitch.

A complete approach that considers executive methods, safety efforts, client preparation,
effective change the board rehearsals, and speculation for innovation foundation is required
to manage these data framework-related concerns and obstacles. By dealing with these
problems, Food Panda Pakistan may improve functional competency, improve the client
experience, and keep control of the meal delivery market.
ADVANTAGES AND DISADVANTAGES OF FOOD PANDA To the customers and
Partner Restaurants.
As a platform for meal delivery, Food Panda has some advantages and disadvantages for both
customers and partner restaurants. Here are some significant advantages and disadvantages of
Food Panda:
Advantages for Customers:
1.Wide Scope of Decisions: Customers may access a variety of restaurants and cooking
methods through Food Panda, giving them a vast range of options to peruse.
2.Convenience: Through the Food Panda website or mobile application, customers can
conveniently browse menus, make orders, and follow the progress of their deliveries.
Compared to traditional methods of ordering meals, this saves time and effort.
3.Delivery Choices: Food Panda offers delivery services so that customers may enjoy their
favourite meals in the comfort of their homes or places of business.
4.Deals and Limits: Food Panda regularly offers unique plans, restrictions, and consistency
programmes, enabling customers to take advantage of financial savings and other benefits.
5.User-Accommodating Point of interaction: The Food Panda stage includes an easy to use
interface, making it simple for clients to explore, look for cafés, and place orders easily.
Disadvantages for Customers:
1.Delivery Expenses: Food Panda charges delivery fees for its services, which might increase
the overall cost of the order, particularly for less expensive or modestly priced items.
2.Dependence on Accomplice Cafés: The quality of the meal and the administration depend
on the one partner restaurant. Conflicting encounters may occur as a result of variations in
meal planning, bundling, and delivery services.
3.Potential Deferrals and Issues: Food Panda makes every effort to deliver items on time, but
unforeseen circumstances like traffic, weather, or popularity may cause delays or cause
requests for misunderstandings.
Advantages for Partner Restaurants:
1.Increased Perceivability: Working with Food Panda enables cafés to expand their clientele
and increase visibility among a larger audience.
2Marketing Help: By promoting their contributions on stage, Food Panda helps partner cafés
with their advertising by raising awareness and bringing in new customers.
3.Order Administration: With effective request management and coordination, Food Panda's
foundation streamlines the interaction on the request board for partner cafés.
4.Additional Income Stream: By working with Food Panda, cafés may benefit from the
growing internet-based meal delivery business and perhaps increase their revenue.
Disadvantages for Partner Restaurants:
1.Commission Expenses: Each request is subject to a commission fee from Food Panda that
affects the restaurant's total earnings.
2.Dependence on Outsider Stage: Restaurants affiliated with Food Panda rely on its
foundation for order management and delivery services. Specialised problems or
administrative disruptions may momentarily affect how the restaurant operates.
3.Customer Input and Audits: Accomplice cafés rely on customer feedback and surveys on
the Food Panda stage, which can harm their reputation and have an impact on customer
insights.
WHAT STEPS CAN BE TAKEN TO OVERCOME THE PROBLEMS FACED by
Food Panda Pakistan?
To defeat the issues looked by Food Panda Pakistan, a few stages can be taken to work on the
administration of its data frameworks. Here are a few expected arrangements:
1. To expand their services in Pakistan Food Panda made a strategic partnership with an
e-commerce store named Daraz it’s a leading e-commerce platform. This helped Food
Panda to get influenced by Daraz’s logistic network in order to improve its delivery
capabilities and also reach more customers in remote areas. Another strategy that they
applied was that they launched a subscription in-app service called Panda Plus,
through which customers could get exclusive discounts, discounted deals and free
delivery.
2. Secondly to increase the quality of their service, Food Panda Pakistan implemented a
rating and review system that allowed customers to provide feedback about their
orders, give reviews of food, and if there was a bad delivery experience. They also
launched a customer service hotline that took care of people who had faced issues or
had bad experiences after ordering, this helped Food Panda to rank or rate restaurants
according to the reviews given or even fine restaurants if there is something wrong
with the food they deliver. The customer service also gave customers vouchers or
refunds if they faced any issues.
3. Enhance Framework Execution and Unwavering quality: Put resources into adaptable
foundation and innovation answers for handle expanding request volumes and
guarantee high framework execution. To identify bottlenecks and improve framework
responsiveness, do standard framework reviews and execution testing. To ensure
information accessibility and system availability, use robust reinforcement and
disaster recovery tools.
4. Strengthen Security and Information Security: Apply strong security measures, such
as encryption, secure confirmation, and access controls, to protect customer
information. To identify and mitigate anticipated hazards and flaws, direct standard
security checks and vulnerability evaluations. To ensure compliance with protection
standards, stay up to date on information security policies and best practises.
5. Another challenge for Food Panda Pakistan was the logistics of getting food to
customers in a timely and efficient manner. To solve this problem, the company has
invested in technology that streamlines delivery routes and improves tracking
capabilities. They have also worked with local logistics service providers to expand
their delivery network to reach more customers in new areas.
6. Enhance Client Experience and Point of interaction Configuration: Direct client
evaluation and usability testing are used to get feedback and expertise for improving
the UI and overall experience. The plan should be continually emphasised and
improved in light of client feedback and emerging patterns. Spend money on a
responsive design and enhance the site and mobile application's presentation for faster
stacking times.
7. Provide Thorough Preparation and Backing: Promote thorough training programmes
for employees, partner restaurants, and customers to ensure effective framework use.
Provide clear documentation and supporting materials to address common problems
and challenges. Establish a dedicated support team to respond to customer questions
and provide convenient assistance.
8. One of the solutions recently introduced by Food Panda Pakistan is using e-bikes for
delivery. The aim of this initiative is to reduce the company's carbon footprint and
promote sustainability. Additionally, it has launched a feature that allows customers
to track deliveries in real-time and receive notifications when their food is delivered
to their doorstep. Food Panda Pakistan is also partnering with local businesses to
provide customers with a wide range of food options and increase their visibility in
the market. Lastly, they continue to invest in technology to improve the platform and
enhance the customer experience.
9. Foster Consistent Improvement and Development: Encourage a culture of growth and
continuous improvement inside the organisation to handle new problems as they arise
and look into new opportunities. To identify areas for streamlining and development,
periodically review and investigate industry trends, client feedback, and framework
execution data. To stay current with the most recent advancements and best practises,
promote collaboration with industry experts and partners in innovation. By putting
these strategies into practise, Food Panda Pakistan may improve functional
performance, address issues identified by its data frameworks, and provide a better
user experience to its partners and customers.
Conclusion:
All things considered, Food Panda Pakistan has emerged as a notable player in the food
delivery sector, providing customers with a convenient platform to access a wide range of
dining options and enjoy dinners near to home. Food Panda nonetheless encounters a fair
share of challenges and problems, just like any other firm, particularly when it comes to
managing its data systems.
The study included a few significant issues and problems that Food Panda Pakistan had with
regard to its administrative data structures. These challenges include the need for effective
change at the board, insufficient information for the executives, mix problems with partner
restaurants, framework execution, and unwavering quality problems, security and information
protection concerns, client experience and point of interaction plan considerations,
preparation and client reception challenges, and security and information protection concerns.
Food Panda Pakistan might take several steps to overcome these challenges and improve the
management of its data frameworks. These methods include improving the information the
board uses, strengthening cooperation with partner cafes, advancing framework performance
and unwavering quality, strengthening security and information protection protocols,
improving client experience and connection point configuration, providing thorough training
and support, successfully implementing change the executives methodologies, and cultivating
continuous improvement and advancement..
By addressing these issues and putting the suggested plans into action, Food Panda Pakistan
may improve operational productivity, grow customer loyalty, and maintain dominance in the
meal delivery business. To overcome these challenges and maintain its lead in a highly
competitive business, Food Panda should concentrate on interests in innovation framework,
information to the executives, safety efforts, client preparation, and demanding change to
board practises.
Overall, Food Panda Pakistan has successfully tapped into the rising demand for online meal
delivery services, providing customers with flexibility and choice. The stage has several
drawbacks and challenges, but they are outweighed by advantages like the abundance of café
options and user-friendly interfaces. Food Panda Pakistan may enhance its services and
maintain its position as a major player in the food delivery sector by constantly updating its
data systems across the board.
REFERENCE:
https://startuptalky.com/Food Panda-business-model/
https://vedak.com/blogs/failure-of-Food Panda-major-lessons-for-startups/
https://www.arabnews.pk/node/2263736/pakistan
https://restofworld.org/2022/foodpanda-stumbles-in-pakistan/
https://tribune.com.pk/story/2309344/ccp-launches-inquiry-against-foodpanda?amp=1
https://www.dawn.com/news/1695386
Also used ChatGPT for references and wrote in our own words.