Chapter 1: Introduction

1.1 OBJECTIVES OF THE PROJECT

(TRY TO MAKE A SHORT INTRODUCTION THEN STATE YOUR PURPOSE

FOR CHOOSING TO ASSESS THE OPERATIONS MANAGEMENT OF THAT
SPECIFIC ESTABLISHMENT. HOW CAN THIS REPORT HELP THE
ESTABLISHMENT)
(1-2 paragraph only)

Chapter 2: Organizational Profile

II. ORGANIZATIONAL PROFILE

2.1 BACKGROUND OF LEMON STATION

(BACKGROUND OF YOUR CHOSEN ESTBALISHMENT)

*Address
*Name of the Owner
*Date Established
*Opened every what time
*Products/ Services they offer
*Current Situation
(1-2 pages only)

Chapter 2: Organizational Profile

2.2 VISION

(VISION OF YOUR CHOSEN ESTBALISHMENT) If they don’t have a vision,

please state it here and provide your proposed vision for that establishment.

2.3 MISSION:

(MISSION OF YOUR CHOSEN ESTBALISHMENT) If they don’t have a

mission, please state it here and provide your proposed mission for that
establishment.

Chapter 3: Project Part

3.1 OPERATIONS STRATEGIES

COST OR PRICE & QUALITY STRATEGY
(Indicate or state the owner’s strategies when it comes to price. Do they
prioritize price or any process that will enable them to keep their costs low?
How?)
(Strategies that prioritize quality on creating excellent product and process
design)
PRODUCT OR SERVICE DIFFERENTIATION STRATEGY
(This refers to special/unique features that cause their product or services to be
perceived by the customer as more suitable or attractive than the
product/service offered by the competitors.) ->How
FLEXIBILITY/QUICK RESPONSE STRATEGY
(This refers to the ability of a firm to respond to changes demanded by the
customer) ->How
CUSTOMER SERVICE/DELIVERY STRATEGY
(This refers to prioritizing speed of product/service delivery. how)
PROMOTIONAL STRATEGY
(This refers to tactic in marketing their products- how)

Chapter 3: Project Part

3.2 DIFFERENT COMPETITORS

(List down their competitors)

3.3 PRODUCTIVITY FORECASTING

(Ask the owner if they predict how much product they could produce in a year, do
they have this strategies, if they don’t, please still state it here that they don’t’ have
it)

3.4 DESIGN/LAYOUT STRATEGIES

(Ask a copy or take a picture, and attach it. If they don’t, please still state it here
that they don’t have it)

3.5 CAPACITY PLANNING

(ask if they have a plan, if they don’t please state it here and proposed a capacity
planning for that establishment)

3.6 LOCATION STRATEGIES

(ask if they have a strategy or reason for choosing the current location of their
business, if they don’t please state it here and proposed a location strategies if ever
they want to expand their business)

Chapter 4: SUMMARY
4.1 FINDINGS

Example only: Out of 5 Dimensions of Operational Strategy, they have only provided
3….
 4.2 RECOMMENDATIONS

Some suggestions and recommendations for improving the Operations

Management of Name of Establishment:
Example only: It would be great if they can have a productivity forecasting to
better enhance …………

Chapter 5: APPENDIX

(Attach the letters you have submitted to the owner of the establishment and to your
respondents. You can take a picture or scan it. As for the letter for the owner, it should
have a mark indicating that it has been received by the owner)

Chapter 5: DOCUMENTATION

(Pictures taken during the interview and sending letter, dining in. etc. it should have a
label/caption)

RUBRIC FOR INTERVIEW/PRESENTATION

Criteria & Needs Fair Good Excellent
Points Improvement
Assigned 1 2 3 4
Listening, Does not listen with Has trouble Respectfully Respectfully
Questioning respect argues with listening with listens, discusses listens, discusses
and discussing teammates, and respect, and takes and only ask one and asks questions
does not consider over discussions question. or follow-up
other ideas. Blocks without letting questions and help
group from other people have direct the group in
reaching a turn. understanding the
agreements and do response from the
not ask a single speaker.
question.
Demonstrated Response shows a Response towards Shows Shows complete
Knowledge complete lack of the answers of the substantial understanding of
understanding on speaker shows understanding of the questions,
the answer of the some the questions they ideas and
speaker. understanding but are asking towards processes they will
have difficulty in the speaker and ask towards the
grasping the core could still respond speaker.
ideas. appropriately.
Voice/Delivery Consistently uses a Displays some Satisfactory use of Use of fluid speech
monotone voice level of inflection inflection but does and speaker could
and speaker can’t throughout not consistently easily understand
 totally understand delivery but the use fluid speech. the questions
the question speaker is having delivered by the
because of the a hard time students.
delivery. understanding the
question.
Requirements Does not meet the Hardly meets the Meets the Goes beyond the
requirements of the requirements of requirements of requirements of the
project. the project. the project. project.
Submission Submitted the Submitted the Submitted the Submitted the
recorded video of recorded video of recorded video of recorded video of
the interview the interview the interview the interview
between their between their between their between their
group and the group and the group and the group and the
speaker three or speaker two days speaker a day speaker before or
more days after the after the due date. after the due date. during the due
due date. date.

RUBRIC FOR OPERATIONS MANAGEMENT REPORT

Criteria & Needs
Fair Good Excellent
Points improvement
Assigned 1 2 3 4
Organization Writing lacks logical Writing is coherent Writing is coherent Writing shows high
organization. It may and logically and logically degree of attention
show some organized, using a organized, using a to details and
coherence but format suitable for format suitable for presentation of
ideas lack unity. the material the material points. Format
Serious errors and presented. Some presented. used enhances
generally points may be Transitions understanding of
unorganized format contextually between ideas and material presented.
and information misplaced and/or paragraphs create Unity clearly leads
stray from the coherence. Overall the reader to the
topic. Transitions unity of ideas is writers’ conclusion
may be evident but supported by the and the format and
not used format and information could
throughout the organization of the be used
essay. material presented. independently.
Organization and
format used may
detract from
understanding the
material presented.
Content Some but not all All required All required All required
required questions questions are questions are questions are
are addressed. addressed but may addressed with addressed with
Content and/or not be addressed thoughtful thoughtful in-depth
terminology is not with thoughtful consideration consideration
properly used or consideration reflecting both reflecting both
referenced. Little or and/or may not proper use proper use
no original thought reflect proper use of content of content
is present in the of content terminology and terminology and
writing. Concepts terminology or additional original additional original
presented are additional original thought. Some thought. Additional
merely restated thought. Additional additional concepts concepts are
from the source, or concepts may not may be presented clearly presented
ideas presented do be present and/or from other properly from properly cited
not follow the logic may not be cited sources, or sources, or
and reasoning properly cited originated by the originated by the
presented sources. author following author following
throughout the logic and logic and reasoning
writing. reasoning they’ve they’ve clearly
 clearly presented presented
throughout the throughout the
writing. writing
Grammar, Writing contains Some spelling, Writing is free Writing is free of all
Mechanics, many spelling, punctuation, and of most spelling, spelling,
Style punctuation, and grammatical errors punctuation, and punctuation, and
grammatical errors, are present, grammatical grammatical errors
making it difficult for interrupting the errors, allowing the and written in a
the reader to follow reader from reader to follow style that enhances
ideas clearly. There following the ideas ideas clearly. the reader's ability
may be sentence presented clearly. There are no to follow ideas
fragments and run- There may be sentence clearly. There are
ons. The style of sentence fragments and run- no sentence
writing, tone, and fragments and run- ons. The style fragments and run-
use of rhetorical ons. The style of writing, tone, ons. The style of
devices disrupts the of writing, tone, and use writing, tone, and
content. Additional and use of rhetorical use of rhetorical
information may be of rhetorical devices enhance devices enhance
presented but in an devices may the content. the content.
unsuitable style, detract from the Additional Additional
detracting from its content. Additional information is information is
understanding. information may be presented in a presented to
presented, but in a cohesive style that encourage and
style of writing that supports enhance
does not support understanding of understanding
understanding of the content. Only of the content. No
the content. More one or two grammatical and
than two grammatical and spelling errors.
grammatical and spelling errors.
spelling errors.
Quality, Unable to find Details somewhat Some details Interesting, well-
Integrity of specific details. sketchy, do not vague or non- researched,
information & Does not meet the support the topic. supporting of the informative.
Requirements requirements of the Hardly meets the subject. Meets the Supporting details
project. requirements of requirements of specific to subject.
the project. the project. Goes beyond the
requirements of the
project.
Submission Submitted the Submitted the Submitted the Submitted the
report three or report two days report a day after report before or on
more days after the after the due date. the due date. the day of the due
due date. date.

TOTAL POINTS = 20x5= 100

VIDEO INTERVIEW: 100

REPORT: 100

FORMAT:

FONT: Times New Roman

Font Size: 12
Margin: Normal 1” inches each side
File: Microsoft Word format
Note:
Due date: 2 week of May
nd